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[Completed] My Huawei Y511 has been experiencing problem and won't reboot

I had been having problems with my phone, like notifications saying "google play has stopped" or "google + has stopped" etc. And so i thought the best solution was to restart the phone, but it will not restart. It turned off but only the starting screen would appear afterwards, even after several hours it would not change. I have only had the phone for around 6 months. Any ideas what could be wrong with it?

XDA Visitor said:
I had been having problems with my phone, like notifications saying "google play has stopped" or "google + has stopped" etc. And so i thought the best solution was to restart the phone, but it will not restart. It turned off but only the starting screen would appear afterwards, even after several hours it would not change. I have only had the phone for around 6 months. Any ideas what could be wrong with it?
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A quick fix to this would be to backup your messages,contacts and apps and then perform a factory reset.
This should definitely fix the problem
Cheers.

dagger said:
A quick fix to this would be to backup your messages,contacts and apps and then perform a factory reset.
This should definitely fix the problem
Cheers.
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Click to collapse
Thank you! but does that mean it must be done through the computer?

gretamuffin said:
Thank you! but does that mean it must be done through the computer?
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Click to collapse
No,
It is done from the device itself.
It should be in backup and reset in settings.

dagger said:
No,
It is done from the device itself.
It should be in backup and reset in settings.
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Click to collapse
Yeah, that is the problem. It will not turn on, the logo go huawei will show up but it will never full turn on to the home screen. Is there anyway i can fix through the computer?

Touch Screen Not Working

I had weird problems with Moto G3 touch screen.
1. Touch screen hangs when I restart phone and immediately swipe for notifications.
2. Sometimes home buttons are not working.
3. Sometimes whole touch screen doesn't work. Lock and unlock solves issue.
4. This is really weird. When home button is not working. I press and hold for a moment. Google App starts and all 3 buttons start working.
5. Notification window automatically flashes at regular interval without swiping.
I don't understand. I tried to debug.. It seems software issue not hardware issue. Please help.

Sounds like a lag problem... memory full or runaway app... I would first do a cache wipe, then check memory usage and make sure it isn't almost full, then look at storage because I have seen phones do this when internal storage is very limited.

Thanks for reply. One more problem added
acejavelin said:
Sounds like a lag problem... memory full or runaway app... I would first do a cache wipe, then check memory usage and make sure it isn't almost full, then look at storage because I have seen phones do this when internal storage is very limited.
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I have done factory reset twice. I always keep enough space in phone. I cleanup everyday. Memory issue can never be problem for me. I dont keep unnecessary data. Now i have observed one more problem. Notification window automatically flashes at regular interval without doing anything.

jigarmori said:
I have done factory reset twice. I always keep enough space in phone. I cleanup everyday. Memory issue can never be problem for me. I dont keep unnecessary data. Now i have observed one more problem. Notification window automatically flashes at regular interval without doing anything.
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Hmm... the whole notification bar is flashing at regular intervals? This really sounds like a software issue... Are you stock?
Honestly, at this point you need to absolutely verify hardware or software... I would factory default, and skip everything in setup, do not add Google account (important!) or restore anything, except login to WiFi. Does it still do it? If so, it is probably hardware and you need to RMA it to Moto, if it is OK then it's a software issue in one of your apps.
Any screen protector or case? Sometimes they are known to do weird things on this device, especially tempered glass ones.

One More Time Factory Reset
acejavelin said:
Hmm... the whole notification bar is flashing at regular intervals? This really sounds like a software issue... Are you stock?
Honestly, at this point you need to absolutely verify hardware or software... I would factory default, and skip everything in setup, do not add Google account (important!) or restore anything, except login to WiFi. Does it still do it? If so, it is probably hardware and you need to RMA it to Moto, if it is OK then it's a software issue in one of your apps.
Any screen protector or case? Sometimes they are known to do weird things on this device, especially tempered glass ones.
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Thanks for quick reply. I agree with you. It's software issue. It works fine in safe mode. Actual hardware is fine. May be I can try factory reset one more time without adding google account. Okay. I will get back to you once I do reset. Thnx buddy.

Working without Google account
jigarmori said:
Thanks for quick reply. I agree with you. It's software issue. It works fine in safe mode. Actual hardware is fine. May be I can try factory reset one more time without adding google account. Okay. I will get back to you once I do reset. Thnx buddy.
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Hi.. It's working smoothly without any problem. I haven't added Google account. Now what next? Should I debug which App is causing problem because I can't survive without Google account. I have to add.

Sorry I am new to website. I replied myself
acejavelin said:
Sounds like a lag problem... memory full or runaway app... I would first do a cache wipe, then check memory usage and make sure it isn't almost full, then look at storage because I have seen phones do this when internal storage is very limited.
Click to expand...
Click to collapse
Hi.. It's working smoothly without any problem. I haven't added Google account. Now what next? Should I debug which App is causing problem because I can't survive without Google account. I have to add.

jigarmori said:
Hi.. It's working smoothly without any problem. I haven't added Google account. Now what next? Should I debug which App is causing problem because I can't survive without Google account. I have to add.
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Add the Google account but don't restore apps... Setup all the Google services and test, if it's OK then start adding apps a few at a time. If it starts acting up its a system settings issue, factory reset and add Google account but don't restore any services at all and continue to setup like a new device.
Sent from my XT1575 using Tapatalk

Ok
acejavelin said:
Add the Google account but don't restore apps... Setup all the Google services and test, if it's OK then start adding apps a few at a time. If it starts acting up its a system settings issue, factory reset and add Google account but don't restore any services at all and continue to setup like a new device.
Sent from my XT1575 using Tapatalk
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Click to collapse
Ok. Noted.

Possibly os bug or storage failure?

I bought this phone from my friend a week ago. He has been using it for 1 and half year, and he said has no problem with this phone.
Recently I found out there is a bug (maybe) that annoys me everyday.
The gallery is often acting up, not showing the images that I just downloaded. Or, when I save image from VSCO, it is not showing in the gallery. When that happen usually I have to restart the phone to make them show in the gallery.
Ive tried to clear cache the gallery but not working. A restart is a must.
Other gallery/storage related problem that I experienced also causing Whatsap and Instagram. Whatsapp showing blank gallery when I want to share photo. And Instsgram also showing blank preview when I already choose the photo. Sometimes the Instagram is just hang.
Oxygen OS 10.3.1
I hope it's software bug, not hardware problem.
Can anyone help me to clear out this problem?
Thanks in advance!

Doesn't seem to be a software problem. Did you do a factory reset after you got the phone?
Edit: Doesn't seem to be a hardware problem. Ma bad

@MysteryE: before factory reset, clear storage of com.android.providers.media. Then reboot.

[email protected] said:
Doesn't seem to be a software problem. Did you do a factory reset after you got the phone?
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No, my friend did.
rp158 said:
@MysteryE: before factory reset, clear storage of com.android.providers.media. Then reboot.
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And how do I do that?

@MysteryE: system settings >apps >show all apps >show also system apps (context menu right above)
search the app in the list and clear its cache and data.

rp158 said:
@MysteryE: system settings >apps >show all apps >show also system apps (context menu right above)
search the app in the list and clear its cache and data.
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Click to collapse
Not found.
There is no "com.android.provider.media"
The nearest match is "com.android.provider.partnerbookmarks"
If I search for "media", the result only one: "Media Storage"

@MysteryE: media storage is fine. I named the AOSP one.

rp158 said:
@MysteryE: media storage is fine. I named the AOSP one.
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Alright will clear cache and storage and then factory reset. Hope it will clear out my problem *fingercrossed*
Thanks!

@MysteryE: sorry, I said it vaguely. FactoryReset only, when clearing cache&data of the app doesn't work.

Question S21+ snapdragon issue

Hey
I am have problem with my s21+ g996u1..after frimware update i noticed that there is some app that trying to open randomly in background but then it close immediately..that happens every few minutes
There is a way to downgrade frimware?
There is a way to Recognize that app that trying
To open randomly and close?
Please helps

You can't degrade easily if at all from the factory installed version. Android 11 is a nightmare.
Start like this...
Clear system cache.
Fixed?
Try in safe mode, if this resolves it, it's likely a 3rd party app you loaded.
If it still is doing it in safe mode, it's a factory loaded or system app.
Go to Device Care>Memory, clear the apps.
Back out of it then open it again.
Expand the list and see if you can spot the app doing it as it loads. Disable that suspect app(s) to confirm if it's the culprit. A package disabler app is very nice to have when doing this.
With some persistence you will find it.
~or~
The easy way...
Go to a Samsung Experience center at Best Buy and have a Samsung tech run a diagnostic on it.
They can likely spot it.

On Battery and device care, click on bar graph in top.
Check the app issue, maybe will show your bad app.

RATOz said:
On Battery and device care, click on bar graph in top.
Check the app issue, maybe will show your bad app.
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Click to collapse
Maybe but many apks are lumped together in Android Services. It's likely one of them or a Google app.
Problem apps don't always show under their name... that happens sometimes with the Google system apps.

Same here, S21+. After August update I've had the same issue as you, plus youtube fullscreen exiting every ~5 mins, Google Maps minimizing to window every ~5 mins, massive (2s+) freezes in games. None of this existed prior to this update. Someone messed up big time.
I installed the October update yesterday - to no avail, the issue persists.

EredarLord said:
Same here, S21+. After August update I've had the same issue as you, plus youtube fullscreen exiting every ~5 mins, Google Maps minimizing to window every ~5 mins, massive (2s+) freezes in games. None of this existed prior to this update. Someone messed up big time.
I installed the October update yesterday - to no avail, the issue persists.
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Sounds like power management is active.
Disable it...

blackhawk said:
Sounds like power management is active.
Disable it...
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If you mean power saving, then no, that's not the case. System cache clear didn't help either but I've just cleared the phone (factory reset), restored data with Smart Switch and looks like this helped. Gonna test it a bit more to confirm the solution.

EredarLord said:
If you mean power saving, then no, that's not the case. System cache clear didn't help either but I've just cleared the phone (factory reset), restored data with Smart Switch and looks like this helped. Gonna test it a bit more to confirm the solution.
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Click to collapse
Good. I avoid doing all firmware updates if my OS is running fast, stable and fulfilling its mission. Security is not an issue as best I can tell unless you do something stupid*.
Updates can do a lot of damage... if you like your OS, let it be.
*always backup critical data redundantly to at least 2 hhds that are physically and electronically isolated from each other and the PC.
You can use a OTG flashstick for quick "dirty" backups, but have the bulk of the backup on data hdds.
I use my SD card as a data drive on my N10+'s, then backup that card. That's why I demand a SD card slot; dual drive setups are the only way to go. The OS, apps, and the temporary download folder are the only things on the internal memory.
In crashes the data drive is usually spared. I can do a full manual restore from that data drive minus a few lost settings.

On my S21 Ultra (SM-G998B/DS) I have the same issue with "background activity" creating screen hick/refresh and switch from landscape full screen video to portrait mode.
Started after November security FW update end October.
Checked all possible settings and removing all 3rd party apps, hick-ups do persist...
'Glad' to read about this issue/bug here too, as I started to doubt myself...

Question App settings not being saved (Solved)

Just like it says. I am having a issues with some apps not saving after I set them. It happens when I shut the app down or reboot and I find that the phone is not doing what I set for the app. I open the app to check the settings and it has all been erased like new. If I keep the app open it runs all the settings correctly and saves them but as soon as I close the app or reboot it some of those apps default like it is a brand new app. Any thoughts?
Thanks

bump...

stalls said:
Just like it says. I am having a issues with some apps not saving after I set them. It happens when I shut the app down or reboot and I find that the phone is not doing what I set for the app. I open the app to check the settings and it has all been erased like new. If I keep the app open it runs all the settings correctly and saves them but as soon as I close the app or reboot it some of those apps default like it is a brand new app. Any thoughts?
Thanks
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Click to collapse
Thats been happening with me. SEVERAL apps, system apps included, that I know I've setup/logged into suddenly will ask for setup when I launch them

K1nsey6 said:
Thats been happening with me. SEVERAL apps, system apps included, that I know I've setup/logged into suddenly will ask for setup when I launch them
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Man I hope someone can help us out with a lil insight. Thanks for the reply. I thought I might have screwed up a few things while setting up this new phone. I am on the latest build stable.

is it the permissions being cleared because its being "Paused". under the app's app info page there is a toggle Unused app settings--> Pause app activity if unused. make sure this is off.

zero_ap said:
is it the permissions being cleared because its being "Paused". under the app's app info page there is a toggle Unused app settings--> Pause app activity if unused. make sure this is off.
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No that doesn't appear to be that either. I checked all the apps that seem to be having this problem. Unfortunately that isn't it either. Thank you for the suggestion! IDK if a reflash without wiping would help?

I have never seen this or experienced it. Have you done "something" different? Tried to root, or install a ROM, or...???? If it keeps happening EVEN to native/default/system apps then I would recommend a factory reset with a low level cache wipe...if it can be done on this phone.

stalls said:
No that doesn't appear to be that either. I checked all the apps that seem to be having this problem. Unfortunately that isn't it either. Thank you for the suggestion! IDK if a reflash without wiping would help?
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Click to collapse
I would go for the reflash, and in the end, go for a clean flash.
I didn't experience this problem, but I did have an issue where every time I set a conversation as a priority, the second I left that screen, it reset back to default. I don't have the issue now, but I've also reflashed since then.

I have fixed it by wiping the affected apps data and then uninstalling them and readding the settings. Thanks guys!