My husband's phone has been messed up for a week. It is fully functional, he can talk on the phone in the car. He has drained the battery completely. Force restarted. Everything possible, the screen is black.
I just hooked it up to my monitor via USB and I could see his the lock but that is all. The phone would not recognize his thumb print to unlock, and when he "slid his finger up" to try a pin it didn't work.
It seems completely unresponsive. He has never dropped his phone once. It has never gotten wet. The local place charges $300 to take the phone apart and replace the screen, but I am unsure if that would even work.
Any idea at all? Oh and next week is payment 24. The phone as is is not able to be traded in so we really need to fix this.
Thanks so much
It looks like the touch sensor has failed. With a locked screen that makes things more difficult.
If it were unlocked you could use any number of utilities to monitor your touches.
I hope that you have ADB enabled? If so you can try (in ADB shell):
Code:
$ input swipe 100 800 500 800
Also
Code:
$ input tap 300 400
Those are XY coordinates and you're going to have to play with them blind.
If you know the resolution of the screen you can work out where you want to swipe.
The upper left corner is 0, 0.
Good luck!
He doesn't have debugging on.
If it was the touch sensor, wouldn't the screen turn on when he hits the side button? It doesn't show anything on the screen ever now, even when you restart it.
He is only to make calls while on Bluetooth in the car
That's bizarre, I had the same thing happen last Monday, except I could still unlock my phone with the pattern lock, and fingerprint. but just a black screen. repair place said they couldn't find anything physically wrong with the screen. Replaced it and it works find now, but $380 for a replacement hurt a lot. I'm wondering if others have had this issue, and can we bring it to the attention of Samsung?
Related
OK, heres the deal..
Yesterday I managed to crack the bottom-left corner of my BA screen (damn medkit shifted onto it in my car glovebox ).
As i was checking to see how much of the screen was still responsive (seemed OK, still usable, only the 'New' button and the bottom item of the menu didnt work) the battery died (as in completely, hard reset died)..
So i plug in the power, and start the familiar initial setup. I get to the callibrate screen screen and am unable to continue..
So my question is: Is there any way to bypass the calibrate screen section of the initial setup? Im pretty sure enough of the screen still works for the device to function, if only i could get past this damned calibration screen..
Clearly i cannot bypass it completely, as the screen does need to be calibrated - but is there any way I can recover my BA?
Cheers All
Check out this thread:
http://forum.xda-developers.com/viewtopic.php?t=1910
or this one:
http://forum.xda-developers.com/viewtopic.php?t=6855
Also, if you can still see the image it means that only the digitizer (touch sensitive part) is broken, and not the screen so it shouldn't cost to much to replace.
And remember - search is your friend! :wink:
This might be a bit toooo late, but just in case some one is stuck with a broken screen as dabs and I were.
I received a k-jam (lucky me, it was for free) with a broken touch screen, it was left uncharged for a long time so after charging it, it entered the unwelcomed welcome mode (you know, align, copy, time zone ...) and there were no way of passing this part of initialization.
I had to do some search over the net, and I found a good article here ((Can I use a PDA that has a broken touch screen)) http://www.pocketpcmag.com/blogs/index.php?m=200510 which advised the use of "RemoteCalibration.exe" directly from the pc. This killed the welcome.exe program and I managed to re-use the K-jam again. The only draw back about this way is that I will have to connect the K-jam to a pc every time I hard reset, I hope there is a way to do the same action via mini sd cards.
After that, I installed fakecursor (but I'm looking for a better sw to emulate the touch screen function as this one cancels most hardware buttons on the devise) but at the moment, I'm using all the k-jam's functions.
Hope this would be of help to some one out there
Hello,
I have a very strange problem with my HTC Touch Pro phone.
I'll explain my problem:
When you turn on your phone and you are on the "Home page" (the page where the time is displayed) there is a bar at the bottom of the display.
This bar says Phone and Programs.
When i access my volume control by using the 2 buttons on the left side of the phone a black screen appears with some bars on it to indicate the volume. Note that the black bar with the Phone and Programs buttons is gone!
But the problem is that i can slightly see the Phone and Programs text trough the black screen of the volume control...
The first time i turned on my phone it was clearly visible, but after hard-resetting my phone 3 times it seems to be all gone now.
What could have caused this problem? Are these texts burned into my screen or is my screen sensetive to white letters?
I really dont know what to think about it because it seems very strange to me that it is now gone after 3 hard-resets...
Does anyone know what may have caused this problem?
edit
When i still had the problem i checked out if the text that was visible on the volume screen was the actual text that should stand in the black bar on the bottom, but when i accessed the volume control from the Programs tab (notice that the menu bar then displays "All programs" and "Remove"), but the volume controll still displayed Phone and Programs, so it isn't the actual text that is visible, so it cant be something like a shine-trough or something like that.
Really dont know what to think, at this time 3x hard-resetting the phone helped and the texts aren't visible anymore, but i'm still worried that my screen is over-sensitive or maybe broken or something =\
edit
The text is getting visible again after having my phone on "stand by" for 10 minutes.
Does anyone has a solution or does anyone knows what the problem can be? i would like a awnser today because i could go the the store tomorrow, i may be able to switch it for a new one if the screen is really broken.
Hope someone knows more!
edit
Maybe some of you dont see it on your one Touch pro, but you will if you REALLY look close at the bottom left and right corner in your volume control screen.
Could it have something to do with lazy pixels or something?
edit
It seems to get worse when i have the phone and programs texts on my screen for 10 minutes, and then switch to volume management. Are my pixels lazy or something?
The longer the screen stays on with the Phone and Programs texts on and the icons of the menu etc, the more you see when you turn on volume control.
it just looks like it burns into my screen.
Take care! Maybe it burned into your eyes!
No, serious it cannot burn into your screen.
Only CRT screens can burn it, not TFT.
Hmm ok thats true haha,
But what else can cause such a problem... it is only visible if the phone is off stand by for a few minutes.
I had my phone on stand by the rest of this evening and just turned it on and now it is all gone again. But if i put my phone on the home screen for a few minutes, so with the texts, then its visible again on the volume controll screen
Had the phone on standby the whole night and now the texts are gone again.
They seem to get "burned" in somehow if the phone is off standby for a few minutes, but then when its on standby for a while they are gone again.
Just wanna know if more people have the same problem, or else i could send back my phone to HTC for a repair
johanromijn said:
Take care! Maybe it burned into your eyes!
No, serious it cannot burn into your screen.
Only CRT screens can burn it, not TFT.
Click to expand...
Click to collapse
http://compreviews.about.com/od/monitors/a/LCDBurnIn.htm
Well that seems to be the problem over here...
But when i turned on the phone for the first time there was much more "image burning" on the screen, and at this moment it is all gone ...
Could it be that the screen had to "warm up" or something because the phone is just 2 days old. The longer i used the phone the less the image burning is now.
Do these screens have to warm up or something when you turn on the phone the first time?
They shouldn't... Especially if you bought it locally, I'd take the safe road and return it. I'm not sure if it's exactly what that source describes, but I don't like taking chances with phones as expensive as this.
Hmm ok, thats wierd because the more i used it the less burned in texts are visible.
at this point there is nothing visible on my screen anymore ..
isnt there ANYONE else here that has the same problem or that wants to try it out and leave the phone off standby for some time ?
Someone that has the same problem, or someone who wants to check their phone for the same problem?
I dont know if i should return my phone for a repair..
Problem is getting visibl again,
Have used my phone some time today, but i didnt have it off standby for longer than 1 minute, and still there is a white bar slightly visible on the volume controll screen.
This is definately a problem with the screen right? something like Lazy pixels or something..
Anyone that can help?
btw, its seems that only the white colors get burned in
edit
It only seems to get "Burned" in when i'm in a window with white bars or spaces, and it fades when i have the phone on a black screen for a while..
And it only happens with the HTC Volume app?
no, but its good visible on that screen, its also slightly visible on the home screen etc..
It doesn't only burn in when the phone is off standby, but it also seems to get worse when the phone is ON standby... what i mean is that it doesn't fade away right away when the phone is on standby...
Just went back to the store to get a new phone.
I checked right away if the new phone also has the same problem, and it does...
texts also seem to get burned in for a while on this new phone, but also dissapear when the phone is unused for a while...
Could you guys check your phone's if you have the same problem?
Just use it for a while and check the volume control window if there are images still slightly visible on the screen.
Hope someone can do that for me!
edit.
Could i be SO unlucky that i have had 2 phone's of 1 wrong production serie?
Can anyone please check out their phone for the same problem?
I would like to know if there are more people experiencing this problem so that i dont have to return my phone for the 4th time =)
also i have spotted this problem. but it happened just a few times when the phone was hot (using gps).
Mmm ok, and you had the problem the exact same as me ? visible on the volume control screen etc?
More people having this problem?
Would appriciate it if some more of you could check it out for me
It never happened on my Fuze, I think it might be a bad batch that your store got in. That could be why when you returned it you're seeing the same things, a lot of people with yellow spots in their screen returned theirs and got the same thing in the next one.
One of my phones is an HTC Surround that i don't use that often but still want it to work. To the issue though, each time the phone is turned on (not powered on, just woken) the screen refuses to work on the right side. In order to get past the lock screen you have to swipe up on the left side. After that the right screen becomes 'active' only after you swipe the left screen again. The home button and the search button on the phone only work after sliding the left side of the screen down and hitting the back button, once that task is accomplished the entire phone works perfectly and no more issues develop. This has been driving me crazy trying to figure out why its doing this. I reset the phone twice, both through the reset in the settings and doing a hard reset. When neither of those attempts worked i put it in bootloader and flashed this release (http://www.filefactory.com/file/b48...S_1.03.502.07_5.51.09.06_22.30.50_RELEASE.exe) to it and it still continues with this wierd touch screen issue.
I could probably just throw the phone away and not care but i'd prefer to fix it and sell it. Plus its driving me insane trying to figure out the issue.
(apologies for the wall of text http://incredibly.ytmnd.com/)
Hey guys,
just replaced my screen by myself and it isn't working. It boots and the screen lights up for a few seconds but thats it. So it seems like I ****ed up somewhere. :/
Now I've got some questions for you guys.
1. What could cause this error? Since it's already not working I don't mind taking it apart some more and trying to fix it.
2. Do you think if I send it to the support from OnePlus they will take a look at it?
3. The whole reason I did this was to get my data back. Is there any way to access the data on the phone without the touchscreen? I encrypted it using CynogenMod. USB-Debugging is enabled.
Thank you so much guys, I'd really appreciate some help. This **** is really tearing me down since it was a lot of work.
I did this on my own phone but Idk about OPO. If you use the power+voldown method to boot into recovery (yes ik nothing on screen) then connect a usb and see what happens
If you power it on, wait 5 mins then call it and if the phone rings you should be able to rule out the display and speakers and storage, obvs if the display is still not on at this point it is probably the display.
you can also adb from recovery and or fastboot so you should be able to see it in there if it is still working (make sure you change the phone for a decent amount of hours before you do any of these) If the display is dead its likely its been on for the last day and dead
Sorry for the late answer, really appreciate your help!
So if I connect the phone to the PC (tried it in recovery and in normal mode) windows detects the phone under "Devices" but sadly if I type in "adb devices" in cmd it doesn't detect the device.
But still, windows is detecting the phone so it seems to still function. I booted into recovery and I could use the touscreen and the lower buttons. I couldn't see anything but it was vibrating whenever I was using the touscreen. So it seems like only the display part is broken.
Can't call the phone since it's fully encrypted so I need to type in a password before booting anything (recovery, normal mode, ...)
I'll try to contact the vendor of the display and see what he has to say.
If anyone got any more tips I'd appreciate them. I'm a pretty big noob so I even appreciate "common sense" tips.
I know this may be a "common sense" thing to say, but double check your connections. Sometimes the connectors aren't made properly and a pin could be covered so you can try connecting and disconnecting several times to see if it clears up.
Since the touch screen was registering and vibrating, then it could be the backlight that's broken. Try holding a flashlight at an angle and see if you can make out anything on screen. If it's the backlight, then you can probably back up your data in case your phone does end up breaking.
reconnected everything multiple times and also tried the flashlight trick. sadly with both no luck
but something good:
adb recognizes my phone in "recovery"
bad news: no commands work, most likely because the phone is encrypted. if I enter a command nothing happens, it looks like its loading forever.
any ideas?
Hey!
I also had the same problem after I replaced OPO's screen about one year ago. The replacement screen was from ebay.
I could see the Cyanogen logo but after a few seconds the screen became black. Booting into recovery mode worked well.
On the video also ROM boots well but the screen stays black.
https://www.youtube.com/watch?v=VcWDCJIkPKQ
Eventually, the screen was defective and I returned it and bought new one.
Couldn't find any similar topic except in forums for s10+, OnePlus and other phones. Sorry if I missed anything.
As in the subject, after unlocking, approximately half of the screen flickers black and goes to the home screen. It takes less than a second. Always top half, bottom half shows home screen right after unlock. This does not happen on each unlock, but also, there is no pattern - it can be after 5 or 30 unlocks, it can be after 5 minutes or 10 hours of not using the phone. It started mid-July and not only annoys but is starting to worry me. Solutions from other threads didn't help. For example:
Fingerprint sensor problem - I don't use it, I have pin lock.
Samsung Pay issue - I don't even have it available, so, don't use it either .
Animations - setting them off did not help.
I cannot guess anymore what would be the cause, if it's some app which wakes up after unlock or what else. The only thing I've changed (except updating apps) was adding another sim card, but my tiny little brain cannot find connection. I didn't test removing it as I need this sim active and don't have backup phone right now. Also, I would really like to avoid resetting the phone...
Did you experienced anything similar?
Thanks a lot for any help or suggestion.
are using Samsung or some third party launcher. Did you wipe cache? Latest firmware updates?
Yes, I did both, firmware update and cache wiping, no change. I'm using stock launcher.
did you try in safe mode to exclude some app causing it
Yes, I tried safe mode without success.
i would take it to Samsung repair centre if pos
Thanks for trying and all the steps. There's nothing like that where I live, neither any advisory place except for hotline. I can drop it at their service but will need to wipe it down before, which I keep as the last resort. I'll keep waiting for another firmware update and if nothing changes then I'm willing to do the hard reset. I just hope it's not a symptom of some virus - I'm trying to be most careful, scanning device periodically, didn't root, so I naively count on being safe...
i don't think it's virus. fingers crossed it's just software issue
hi again, just to let you know, I think I know what was causing this flickering and now I feel silly . Home screen rotation. I had this option turned on, and it's possible that sometimes, when I put my phone on the table, home screen rotates to horizontal position. Of course it locks after few seconds. I've noticed it completely accidentally, because one time, when screen flickered black there was slow-motion rotation animation in the background (which I've never seen before). That's why flickering was completely random to me, not connected to any type of notification whatsoever. Well, it's not, it has a pattern . I've checked it plenty of times and each time I lock my phone with home screen in horizontal view, but unlock in vertical, half of the screen is flickering black. That's it, at least I believe it must be this, because it happens each time and never when I lock my screen in vertical position.
Once again thanks for all the help!