Question Help! Brand new sealed phone won't boot! - Realme GT Neo 2

Hey there, I just got my new phone today (realme gt neo2 12/256gb edition). Once I got it out of the box.. Powering the device up. It just won't boot.. plugged it to the charger it did boot with 25% battery in there,
That got me confused like. What's wrong happend? Should I get worried and return it or should I keep it? Any advices appreciated
Thanks in advance!

maybe it was just discharged and there is no problem and anyways you can still use your warranty later if you get any. If you have no problems right now just enjoy your new phone

IgnisGuardian said:
maybe it was juste discharged but you Can still use your warranty if you get any problems
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Click to collapse
It got me disappointed cause I've never had such a problem with any brand, currently I'm testing the battery usage to make sure it's not damaged or something. I'm getting 4.30hrs screen on time with 50% left. Still I'm kinda worried tho.

I also had this problem when I first received the device, holding the power button and the device did not turn on until the charger was plugged in

cucblf said:
I also had this problem when I first received the device, holding the power button and the device did not turn on until the charger was plugged in
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Click to collapse
So what did you do? Did you return it or kept it?

Osam98 said:
Hey there, I just got my new phone today (realme gt neo2 12/256gb edition). Once I got it out of the box.. Powering the device up. It just won't boot.. plugged it to the charger it did boot with 25% battery in there,
That got me confused like. What's wrong happend? Should I get worried and return it or should I keep it? Any advices appreciated
Thanks in advance!
Click to expand...
Click to collapse
I remember the same when I got this device. I believe this is kind of a security mode designed for delivery (to avoid accidental turning on caused by bump). It's more common on laptops.

darkhunter9 said:
I remember the same when I got this device. I believe this is kind of a security mode designed for delivery (to avoid accidental turning on caused by bump). It's more common on laptops.
Click to expand...
Click to collapse
Oh I see, so it's OK to keep it right?

Osam98 said:
Oh I see, so it's OK to keep it right?
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Click to collapse
For your reference, I have been using my device for 1 month and it works fine. It's definitely your right if you think it's defective and want to return it.

Related

[Q] ***HELP*** Transformer won't turn on.

My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
cabo8243 said:
My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
Click to expand...
Click to collapse
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
rickymh19 said:
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
Click to expand...
Click to collapse
Already tried both. Problem is, is that there is no way to see if the device is even powered on... The battery meter on the screen doesn't even show up when its plugged in/charging...
Wow....that sucks.
If your computer doesnt detect it, then idk what you could do.... cuz if it did, then you could try to use adb to try and restarting t.
It sucks that its unlocked or i would have said to just contact asus to get it replaced.
Other than that, its hard to say...sorry man.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Mine did the same thing today. Hold down Power, Volume Down, and Volume Up for a few seconds to force a reboot. It got mine going.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Tried hitting the reset? It's in the little pinhole above the hdmi.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
cabo8243 said:
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
Click to expand...
Click to collapse
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
Sorry friend, seems like you are in real trouble. I had a very similar problem, my only solution was to exchange it:
http://forum.xda-developers.com/showthread.php?t=2203565
As you have unlocked yours, the warranty is no longer valid, and although Asus will fix it, you will have to pay to get it done. Since I'm on my second TF, and it even has had a problem that nearly bricked it, I am simply afraid to unlock it while still within the warranty period.
Might get lucky and see something with it connected to the HDMI port.
neo1738 said:
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
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Click to collapse
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
lafester said:
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
Click to expand...
Click to collapse
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
I had the same problem. Tried all the ideas mentioned above. I then put it on the charger for a day and afterwards it just booted like nothing had happened.
(mine is not rooted or unlocked)
neo1738 said:
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
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Click to collapse
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
flhthemi said:
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
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Click to collapse
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
lafester said:
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
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Click to collapse
Wouldn't be a problem for me...Asus - Bye bye!:laugh:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
cabo8243 said:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
Click to expand...
Click to collapse
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
Impact9 said:
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
Click to expand...
Click to collapse
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
cabo8243 said:
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
Click to expand...
Click to collapse
Good to hear. Aside from the snappier response of cleanrom my biggest issue with the asus firmware was the waste of screen space on the home screen. It had like a 1" border all the way around that you can't put an icon in and that annoyed me the most of all. Been waiting the battery to go completely dead before I send it in just hoping that fixes it.

Nexus 5 dead, question about RMA.

Hi guys,
Device has been acted weird lately, sometimes the power button wouldn't turn the screen on and yesterday night after a phone call my phone shut down and never turned on back. I tried all steps possible, no success so far. Only thing is, I don't have the original usb, to charge it not sure if it affects. My question is, my device was rooted/flashed before it died, when on RMA, will they know it was under that condition?
Thank you
There's an RMA thread in general.
Sent from my Nexus 5 using Tapatalk
rootSU said:
There's an RMA thread in general.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Mind to link it? Icant seem to find it
xaznxplaya said:
Mind to link it? Icant seem to find it
Click to expand...
Click to collapse
Here you go:
RMA Thread
your EMMC sounds like it died, No worries it happens its like SSD's some units fail after a certain time and some units work perfectly right out of the box
xaznxplaya said:
Hi guys,
Device has been acted weird lately, sometimes the power button wouldn't turn the screen on and yesterday night after a phone call my phone shut down and never turned on back. I tried all steps possible, no success so far. Only thing is, I don't have the original usb, to charge it not sure if it affects. My question is, my device was rooted/flashed before it died, when on RMA, will they know it was under that condition?
Thank you
Click to expand...
Click to collapse
They won't care about the software state on a hardware fault. Secondly, in the past they cross-ship the replacement and have you use the same box for return shipping, and you keep the accessories, they only want the device. Good luck!
Thanks guys, only thing that will suck and all the time spent on the device rooting/flashing/customizing

[Q] Nexus 5, Bricked?

Hey
Last weekend i dropped my nexus 5 in the water during a night out. After a few days drying in a sealed box with rice I turned it back on and it seemed fine. Unfortunaly after a few hours after rebooting it stopped working. When plugging in the battery logo pops up and the little logo with battery % comes up but remains at zero after charging for a while.
I'm running slimkat and when i boot into recovery while plugged in it works fine. Just managed to boot it up but in the start screen it says I should connect the charger while the battery circle is turning like it is plugged in and it turned off.
I'm guessing there is a promblem with the charging port or battery. Anyone who has experience with this? should i open my nexus up and get a new charging port/battery? I ordered a wireless charger which should arrive somewhere next week, i guess i can check if the battery is the problem.
thanks in advance
Water can damage just about anything in a phone...And trying to troubleshoot it can be impossible and costly. Best to save your money and put it towards a new device, instead of replacing hardware ....just to find out something else is still wrong after replacing a component.
Just my 2 cents. ?
The motherboard is probably fried lol why would you use it when it's still wet
Sent from my Nexus 5
dicecuber said:
The motherboard is probably fried lol why would you use it when it's still wet
Sent from my Nexus 5
Click to expand...
Click to collapse
I let it dry for 6 days
Does it turn on? Yes? Then it isn't bricked or close to being bricked.
jayRokk said:
Does it turn on? Yes? Then it isn't bricked or close to being bricked.
Click to expand...
Click to collapse
True. But it sounds damaged...And it's usually a waste of money replacing hardware trying to fix.
KJ said:
Water can damage just about anything in a phone...And trying to troubleshoot it can be impossible and costly. Best to save your money and put it towards a new device, instead of replacing hardware ....just to find out something else is still wrong after replacing a component.
Just my 2 cents. ?
Click to expand...
Click to collapse
I'll second it. Pretty pointless to try to salvage a water damaged device due to the plethora of things that could've gone wrong!
KJ said:
True. But it sounds damaged...And it's usually a waste of money replacing hardware trying to fix.
Click to expand...
Click to collapse
Sent from my Nexus 5 using Tapatalk

[Hardware/Troubleshooting] Z5 Dual E6683 not booting

It happened when I was normally using, no overheat, 84% battery remained. The phone was hanged and screen turn deep blue. I turn it off by using Power and Volume +. And It has never booted again :crying: . Unfortunately my phone was out of warranty. I've pressed and held the power button. The hard reset is not working. I tried pressing the off button near the SIM and tried turning it on again. But nothing happened. Also when I hook it onto the charger the notification light doesn't light up. PC Companion isn't recognizing it either. I've charged it for many hours, the mainboard warmed up but battery still cold. Even I removed the battery and charged it directly via a power supply machine but no use. It's a really bad hardware problem. May I have to replace the mainboard or just power management IC (PMi8994 and PM8994)? Sorry for my bad English
legendarywanderer said:
It happened when I was normally using, no overheat, 84% battery remained. The phone was hanged and screen turn deep blue. I turn it off by using Power and Volume +. And It has never booted again :crying: . Unfortunately my phone was out of warranty. I've pressed and held the power button. The hard reset is not working. I tried pressing the off button near the SIM and tried turning it on again. But nothing happened. Also when I hook it onto the charger the notification light doesn't light up. PC Companion isn't recognizing it either. I've charged it for many hours, the mainboard warmed up but battery still cold. Even I removed the battery and charged it directly via a power supply machine but no use. It's a really bad hardware problem. May I have to replace the mainboard or just power management IC (PMi8994 and PM8994)? Sorry for my bad English
Click to expand...
Click to collapse
Check fastboot?
HaoZeke said:
Check fastboot?
Click to expand...
Click to collapse
It can't fastboot or pc recognize
Same for me, motherboard died. Sent to Warranty, works now...
EnesSastim said:
Same for me, motherboard died. Sent to Warranty, works now...
Click to expand...
Click to collapse
Did they tell you what exactly happened? I don't have enough money to afford a new motherboard now, I want to know which components were damaged and can i replace it?
legendarywanderer said:
Did they tell you what exactly happened? I don't have enough money to afford a new motherboard now, I want to know which components were damaged and can i replace it?
Click to expand...
Click to collapse
My Phone was bootloader unlocked and they didn't take any money for changing motherboard lol
EnesSastim said:
My Phone was bootloader unlocked and they didn't take any money for changing motherboard lol
Click to expand...
Click to collapse
I'm glad to hear that, they must pay for their poor hardware build. I have seen many sudden death cases.
legendarywanderer said:
I'm glad to here that, they must pay for their poor hardware build. I have seen many sudden death cases.
Click to expand...
Click to collapse
Send your device to warranty, they can't understand if the phone is bootloader unlocked or not because when you change the motherboard, the bootloader will come locked (bootloader is related to motherboard)
EnesSastim said:
Send your device to warranty, they can't understand if the phone is bootloader unlocked or not because when you change the motherboard, the bootloader will come locked (bootloader is related to motherboard)
Click to expand...
Click to collapse
Unfortunately when my phone was dead, the warranty had expired for a week. If i send it to local support i bet they will replace the whole motherboard and take from me $200. But when I opened the motherboard and emi shield, i found the problem was around PMi8994 power management IC. I will repair soon and may be it just costs $10 lol
legendarywanderer said:
Unfortunately when my phone was dead, the warranty had expired for a week. If i send it to local support i bet they will replace the whole motherboard and take from me $200. But when I opened the motherboard and emi shield, i found the problem was around PMi8994 power management IC. I will repair soon and may be it just costs $10 lol
Click to expand...
Click to collapse
Hi! Did you manage to solve the problem?? My warranty is gone too and have the same problem and I want to know if you changed only the power management.

Ghost touching (phone doing random things by itself)

Hello, yesterday I received my phone. For the first hour it was working fine. But later, when I locked the phone I couldn't enter my password or shut down because phone started touching random things by itself. Did a factory reset but after that I can't even setup the phone because it doing random things by itself. Tried to discharge the phone and leave it overnight. But the next day it was the same story. I even peeled of screen protector but no luck. I think it's not system related issue, might be that I got the faulty one with bad touchscreen? Has anyone had this issue?
Mine doesn't has any touch issues. Seems a manufacturing defect, better off exchanging/returning it.
Return it asap, it was a problem on my mi9se and it only becomes worse
VyktorJonas said:
Return it asap, it was a problem on my mi9se and it only becomes worse
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Click to collapse
The problem is that I bought it overseas and returning it back would take very long because of the corona I"m wondering what's the problem could be, touchscreen or something more serious like motherboard. If it only screen I might change it by myself
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
ultramag69 said:
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
Click to expand...
Click to collapse
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
dovis838 said:
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
Click to expand...
Click to collapse
since it's a brand new phoen and you just bought it, I;m sure the store in which you bought it from has to accept the phone back, I can't stress this enough, please return your phone for your own good
Try use 60hz screen setting
Also, how did the problem start?
Alvian_P said:
Try use 60hz screen setting
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Click to collapse
I can't even setup my phone now. I'm at miui startup after factory reset.
VyktorJonas said:
Also, how did the problem start?
Click to expand...
Click to collapse
Idk, just randomly. I was using it for about an hour. Locked the phone for about 5min. And after that I couldn't enter my pin and read fingerprint because phone started randomly touching screen. I can't even shut down the phone screen is always on until battery discharges.
dovis838 said:
I can't even setup my phone now. I'm at miui startup after factory reset.
Click to expand...
Click to collapse
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Alvian_P said:
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Click to expand...
Click to collapse
Tried this. Still impossible to press anything because phone keep doing random things
dovis838 said:
Tried this. Still impossible to press anything because phone keep doing random things
Click to expand...
Click to collapse
from where is your phone region? it can happen from many possibilities. maybe from the kernel. You can try to flash using miflash according to the firmware region.
or try to enter stock recovery, is it random touch or not. (vol + & power)
new phone is still a warranty, it's good to go to a xiaomi service center
My case was, when the phone was brand new power button was stucked . But after using it few times, everything was fine. It didn't happen again
Sent from my M2007J20CG using Tapatalk
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
lorinet3 said:
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
Click to expand...
Click to collapse
In my case it was faulty digitizer, after replacament everything is fine. I bought it overseas so no international warranty, but seller refunded me half the price. I went for the screen replacment and after that everything works fine.

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