Database Info

[Q] ***HELP*** Transformer won't turn on.

My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...

cabo8243 said:
My transformer will not turn on. I used it a couple days ago but don't remember if I fell asleep or powered down. I went to turn back on this morning but there is no response. If I plug in the charger I can see the light come on. Also if I hold the power button it will give a quick vibrate after about 10 seconds. Has anyone else had this problem?
Its rooted and unlocked. Any help is appreciated, thanks in advance for your time.
I forgot to mention that there is nothing being displayed on the screen at anytime whatsoever...
Click to expand...
Click to collapse
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?

rickymh19 said:
Try cold booting it? Turn it off and then turn it on while holding the volume down button.
Try connecting it to your laptop, see if detects it???
Maybe its a software app thing?
Click to expand...
Click to collapse
Already tried both. Problem is, is that there is no way to see if the device is even powered on... The battery meter on the screen doesn't even show up when its plugged in/charging...

Wow....that sucks.
If your computer doesnt detect it, then idk what you could do.... cuz if it did, then you could try to use adb to try and restarting t.
It sucks that its unlocked or i would have said to just contact asus to get it replaced.
Other than that, its hard to say...sorry man.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD

Mine did the same thing today. Hold down Power, Volume Down, and Volume Up for a few seconds to force a reboot. It got mine going.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

Tried hitting the reset? It's in the little pinhole above the hdmi.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..

cabo8243 said:
Held down power, volume down, and volume up at the same time.
Then tried the paper clip in the reset button by the hdmi input.
Then I tried both ideas again with the charger plugged in....
Frustrating. Unless someone has anymore ideas I may just try and send it in. Hopefully they cant tell if its been unlocked or not because nothing is being displayed..
Click to expand...
Click to collapse
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.

Sorry friend, seems like you are in real trouble. I had a very similar problem, my only solution was to exchange it:
http://forum.xda-developers.com/showthread.php?t=2203565
As you have unlocked yours, the warranty is no longer valid, and although Asus will fix it, you will have to pay to get it done. Since I'm on my second TF, and it even has had a problem that nearly bricked it, I am simply afraid to unlock it while still within the warranty period.

Might get lucky and see something with it connected to the HDMI port.

neo1738 said:
You can't send to ASUS when you use unlock tool they get your S/N and save it in case something like this happens. The only way I can see around this would be if you bought it at a Best Buy. They maintain 1 year manufacturer warranties if you bought from them so you could feasibly take to geek squad/Customer service and say it just stopped working. They wouldn't have record that you unlocked the tab. You would most likely need the receipt or some confirmation you bought it there though. Good luck.
Click to expand...
Click to collapse
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.

lafester said:
Best buy does not honor mfg warranty they tell you to call asus.
I currently have a dead tablet as well.
Click to expand...
Click to collapse
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970

They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.

I had the same problem. Tried all the ideas mentioned above. I then put it on the charger for a day and afterwards it just booted like nothing had happened.
(mine is not rooted or unlocked)

neo1738 said:
They did with my TF201 and this guys TF700 just a month ago http://forum.xda-developers.com/showthread.php?t=2240970
Click to expand...
Click to collapse
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
flhthemi said:
They took back my TF201 in August last year. I was told by BB it was done under the manufacturers warranty. It really does depend on who you talk to and how you approach them with the problem. Several people had to try different BB stores until they found that one person working there that either knew HOW to do it or was willing to take it back.
Click to expand...
Click to collapse
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.

lafester said:
TF201 is a different tab and basically BB and asus came to an agreement to take them back. The guy in your link got lucky. Probably only got a trade because of the extreme nature of the defect. Fact is you cannot just go into BB and get a new tablet under mfg warranty.
Exactly.
Now for the good news. My tablet came back to life last night after 3 weeks of trying. It was totally dead and wouldn't even vibrate anymore. plugged it in and it actually tried to boot right away but then turned off. Let it charge for a few and tried again and it booted no problem. Battery % is now showing accurately and it has now been running fine for 12 hours.
My problem is I went out and got an HP envy x2 (win8) tab on saturday. Now to decide which to keep... I love the envy but the new quad cores are coming out this fall which should really make it a versatile little laptop. Just don't know if I can live with android now that I have a taste of full win 8.
Click to expand...
Click to collapse
Wouldn't be a problem for me...Asus - Bye bye!:laugh:

I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.

cabo8243 said:
I have received a RMA number and will send it in tomorrow. I will post what happens next when I get word from ASUS.
Click to expand...
Click to collapse
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.

Impact9 said:
Any updates? My TF700 stopped turning on as well. Same recovery efforts, now waiting on the battery to drain. I unlocked/rooted for cleanrom (faster/better). Worked fantastic till last thursday and it refused to turn on in my college class. This could signal my exit from Android even though I have a lot of money invested in apps.
Click to expand...
Click to collapse
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.

cabo8243 said:
I recieved my tablet back from asus. Appears they swapped motherboards and i have a stock tablet again. No charges to me. Took about two weeks. Of course i will try and root/unlock again.
Click to expand...
Click to collapse
Good to hear. Aside from the snappier response of cleanrom my biggest issue with the asus firmware was the waste of screen space on the home screen. It had like a 1" border all the way around that you can't put an icon in and that annoyed me the most of all. Been waiting the battery to go completely dead before I send it in just hoping that fixes it.

[Q] Suddenly, My Phone Will Not Power On

I've tried searching but no one seems to have this same issue. Or where I saw people with the same issue, they just stopped responding to suggestions and no resolution was reported. So if anyone can help me I'll definitely post until the end!
It started a couple days ago: my phone kept switching orientations (portrait/landscape) as if I were rotating the phone in my hands, but I wasn't. It would happen if it was being held upright, or even laying down on my desk.
Yesterday into this morning it got really bad. It would switch orientations literally every second. I started backing up as many apps as I could, but that was incredibly hard because the buttons moved every time the orientation rotated.
I was able to boot into recovery and make a data/system backup from there.
During the course of the day today my phone eventually just shut off. Now it will no longer power up. I have tried booting normally, as well as into recovery or download mode, but it responds to nothing. There is no screen flash; there is no vibrate. Absolutely no response.
I have swapped batteries with a friend who has the exact same phone. My battery works fine in his phone. His battery produces the same results in my phone: no response to anything.
When plugged in the phone behaves the same: no charging light, and unresponsive to any combination of button presses.
So... being that I'm rooted and likely out of warranty, is there any way I can fix this myself without going to Verizon?
Thanks a TON in advance to any replies! My fingers are crossed...

I've been seeing a lot of this (power button failures) lately. Are you on CM 10.2 by chance?
Sent from my SCH-I535 using xda app-developers app

DiSiD said:
I've been seeing a lot of this (power button failures) lately. Are you on CM 10.2 by chance?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I was on AOKP Milestone 2, which I believe was based off of 10.2. I could be wrong, but it was either 10.2 or 10.1.
But this seems like a hardware failure, no? What would the ROM have to do with it? Not to come off as brash; just curious.

xluryan said:
I've tried searching but no one seems to have this same issue. Or where I saw people with the same issue, they just stopped responding to suggestions and no resolution was reported. So if anyone can help me I'll definitely post until the end!
It started a couple days ago: my phone kept switching orientations (portrait/landscape) as if I were rotating the phone in my hands, but I wasn't. It would happen if it was being held upright, or even laying down on my desk.
Yesterday into this morning it got really bad. It would switch orientations literally every second. I started backing up as many apps as I could, but that was incredibly hard because the buttons moved every time the orientation rotated.
I was able to boot into recovery and make a data/system backup from there.
During the course of the day today my phone eventually just shut off. Now it will no longer power up. I have tried booting normally, as well as into recovery or download mode, but it responds to nothing. There is no screen flash; there is no vibrate. Absolutely no response.
I have swapped batteries with a friend who has the exact same phone. My battery works fine in his phone. His battery produces the same results in my phone: no response to anything.
When plugged in the phone behaves the same: no charging light, and unresponsive to any combination of button presses.
So... being that I'm rooted and likely out of warranty, is there any way I can fix this myself without going to Verizon?
Thanks a TON in advance to any replies! My fingers are crossed...
Click to expand...
Click to collapse
Sounds like a magical hard brick?

markdapimp said:
Sounds like a magical hard brick?
Click to expand...
Click to collapse
Haven't heard that phrase, but it certainly sounds like some kind of black magic
Is this fixable? I'm not afraid of ripping my phone apart...

xluryan said:
Haven't heard that phrase, but it certainly sounds like some kind of black magic
Is this fixable? I'm not afraid of ripping my phone apart...
Click to expand...
Click to collapse
Try getting yourself a USB Jig off eBay or something or make one if you're crafty with electronics.
it should get you into download mode and then you can odin back to stock witch will atleast bring you a functioning phone
good luck
heres a video of the Jig getting this hardbricked s3 into download mode from the same Power on conditions you listed
http://www.youtube.com/watch?v=FdrdWqaXUBE

markdapimp said:
Try getting yourself a USB Jig off eBay or something or make one if you're crafty with electronics.
it should get you into download mode and then you can odin back to stock witch will atleast bring you a functioning phone
good luck
heres a video of the Jig getting this hardbricked s3 into download mode from the same Power on conditions you listed
http://www.youtube.com/watch?v=FdrdWqaXUBE
Click to expand...
Click to collapse
Great find. Yeah he definitely has exactly the same symptoms as me. Although he bricked it by flashing things improperly. Mine just started out of nowhere.
Hopefully that makes no difference. I don't think I can wait for a "jig" to arrive. I'll probably try to make one myself. Anyone have one near Minneapolis that I could borrow for a few minutes?
I'll keep you all posted.

Well, good news and bad.
Good news: I made a jig. Bad news: it won't revive my dead phone. I tried the jig in an old S3 with a cracked screen and the jig puts that phone into download mode just fine. But nothing will wake up the other S3.
Could the micro USB port be damaged on my phone? What else could be causing this?

xluryan said:
I was on AOKP Milestone 2, which I believe was based off of 10.2. I could be wrong, but it was either 10.2 or 10.1.
But this seems like a hardware failure, no? What would the ROM have to do with it? Not to come off as brash; just curious.
Click to expand...
Click to collapse
I honestly don't know what the Rom would have to do with it except two people before you described very similar things and happened to mention CM (recently, so I thought maybe a common thread).
Sent from my SCH-I535 using xda app-developers app

DiSiD said:
I honestly don't know what the Rom would have to do with it except two people before you described very similar things and happened to mention CM (recently, so I thought maybe a common thread).
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Not sure. It was working for a couple months just fine on that ROM. This feels more like a hardware issue...
Being that the USB Jig didn't work, I'm not sure what options I have left. Anyone know how a JTAG works? Would that be an option?
Or am I just hosed?

it might be a faulty motherboard. its like something wrong with the actual gs3. that or your battery is dead. but if not its definately a hardware issue. try buying a new motherboard to exchange the bad one

Phantom touches?

hey guys, new to the m8 here but I'm already having issues sadly. I'm getting phantom touches randomly. I'll be in hangouts or any app, and all of a sudden the home button will just hit itself. I see the gray glow around the button, and it returns home. if I quickly go back to hangout with the keyword up, I'll notice that it'll add a random letter before I start typing.
is this a touchscreen issue or a software issue? I bought the phone used from a friend. hopefully someone can help shed some light on this.
Sent from my HTC6525LVW using Tapatalk

jayochs said:
hey guys, new to the m8 here but I'm already having issues sadly. I'm getting phantom touches randomly. I'll be in hangouts or any app, and all of a sudden the home button will just hit itself. I see the gray glow around the button, and it returns home. if I quickly go back to hangout with the keyword up, I'll notice that it'll add a random letter before I start typing.
is this a touchscreen issue or a software issue? I bought the phone used from a friend. hopefully someone can help shed some light on this.
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
This use to happen to me when I was in Playstore installing apps, it would just hit home button everytime or hit app I didn't mean to tap on. I would say its touchscreen issue and I would calibrating my device using the "G-Sensor Calibration" in the "Display & gestures" section if you didn't know that already.

Heroxgxdeal said:
This use to happen to me when I was in Playstore installing apps, it would just hit home button everytime or hit app I didn't mean to tap on. I would say its touchscreen issue and I would calibrating my device using the "G-Sensor Calibration" in the "Display & gestures" section if you didn't know that already.
Click to expand...
Click to collapse
but do you think it's hardware and it should be returned?
Sent from my HTC6525LVW using Tapatalk

jayochs said:
but do you think it's hardware and it should be returned?
Sent from my HTC6525LVW using Tapatalk
Click to expand...
Click to collapse
If you ask me I wouldn't return it but if the issue still recurs return it or exchange for another one if possible.

Heroxgxdeal said:
If you ask me I wouldn't return it but if the issue still recurs return it or exchange for another one if possible.
Click to expand...
Click to collapse
well the thing is its used, I bought it off a friend. he said he only ever had the issue when it was plugged in, and he always figured it was because he wasn't using the HTC charger. I first noticed it when it was plugged in but then I noticed it when it was unplugged still.
also, to note, that same thing happened to me in the play store. I was downloading all my apps when I set it up and it kept randomly going home. I'm trying to decide what to do because I haven't paid him yet because he's letting me use it for a few days to see if I like it. I do really like it but I just want to figure this out.
I've had touch screen issues with my nexus 7 which are very annoying, but they seem to be software related so I'm hoping maybe flashing a rom might help on here..
Sent from my HTC6525LVW using Tapatalk

I had this same issue and had to get it replaced. I would return it if you can't get a warranty replacement.

scuccia said:
I had this same issue and had to get it replaced. I would return it if you can't get a warranty replacement.
Click to expand...
Click to collapse
For the warranty replacement does Verizon check the bootloader first dealing with a replacement?

I have this issue too but only in Gmail. Doesn't bother me too much

Heroxgxdeal said:
For the warranty replacement does Verizon check the bootloader first dealing with a replacement?
Click to expand...
Click to collapse
I'm not really sure, but HTC gave me a hard time about being S-Off but I eventually talked them out of charging me for the replacement.
I then had issues with the replacement that HTC sent me so I dealt with VZW on getting that one replaced.
I made sure to set that one back to S-On as I didn't want to deal with Verizon over an unlocked bootloader.

scuccia said:
I'm not really sure, but HTC gave me a hard time about being S-Off but I eventually talked them out of charging me for the replacement.
I then had issues with the replacement that HTC sent me so I dealt with VZW on getting that one replaced.
I made sure to set that one back to S-On as I didn't want to deal with Verizon over an unlocked bootloader.
Click to expand...
Click to collapse
That's good to know but do you think Verizon would say anything if my bootloader said Relocked instead off Locked?

I'm not sure, I only know that HTC gave me a hard time and my device was locked, not relocked. I'd guess that VZW doesn't have a thorough check like HTC does, but it is a risk.

hmm. seems like a hardware issue then. i really tried to like the phone..used it for 1 day and then realized it's not for me. although those speakers are amazing, the phone is HUGE for having such a small screen (i'm used to the nice, bezel-less LG G2) so it isn't really worth it for me to spend $350 on. plus, the battery was pretty bad. immediately after taking it off the charger overnight, it dropped to 99% within a minute..within like 30 minutes of morning usage, i was already down to like 82% (which reminded me of the Droid DNA days with it's awful battery...) compared to my G2 which stays at 100% for about 1.5 hours and 20 minutes screen on time. by the time i leave the house in the morning for work, i'm typically at 95%. the M8 was at like 82%. i sometimes get home after work and my G2 is at 75%. the M8 was at 30% after light usage throughout the day. yeah, idc what evreyone says about the M8's battery, it just isn't good enough for me.

Wow. That's awful battery life. Almost what I used to get on my rezound. I would definitely have returned my m8 if I got battery life like that. Something must be wrong with yours. I usually get through my 16hr day with about 70% left, even closer to 80% if I don't use it much. I think the best I ever got out of this phone was almost 3 days and over 8 hours screen time. It can sometimes be a chore to get good life out of this phone though. I constantly fight with this thing to get it to sleep but it's mostly issues with Google and their very annoying play services.

Ghost touching (phone doing random things by itself)

Hello, yesterday I received my phone. For the first hour it was working fine. But later, when I locked the phone I couldn't enter my password or shut down because phone started touching random things by itself. Did a factory reset but after that I can't even setup the phone because it doing random things by itself. Tried to discharge the phone and leave it overnight. But the next day it was the same story. I even peeled of screen protector but no luck. I think it's not system related issue, might be that I got the faulty one with bad touchscreen? Has anyone had this issue?

Mine doesn't has any touch issues. Seems a manufacturing defect, better off exchanging/returning it.

Return it asap, it was a problem on my mi9se and it only becomes worse

VyktorJonas said:
Return it asap, it was a problem on my mi9se and it only becomes worse
Click to expand...
Click to collapse
The problem is that I bought it overseas and returning it back would take very long because of the corona I"m wondering what's the problem could be, touchscreen or something more serious like motherboard. If it only screen I might change it by myself

Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...

ultramag69 said:
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
Click to expand...
Click to collapse
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?

dovis838 said:
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
Click to expand...
Click to collapse
since it's a brand new phoen and you just bought it, I;m sure the store in which you bought it from has to accept the phone back, I can't stress this enough, please return your phone for your own good

Try use 60hz screen setting

Also, how did the problem start?

Alvian_P said:
Try use 60hz screen setting
Click to expand...
Click to collapse
I can't even setup my phone now. I'm at miui startup after factory reset.

VyktorJonas said:
Also, how did the problem start?
Click to expand...
Click to collapse
Idk, just randomly. I was using it for about an hour. Locked the phone for about 5min. And after that I couldn't enter my pin and read fingerprint because phone started randomly touching screen. I can't even shut down the phone screen is always on until battery discharges.

dovis838 said:
I can't even setup my phone now. I'm at miui startup after factory reset.
Click to expand...
Click to collapse
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.

Alvian_P said:
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Click to expand...
Click to collapse
Tried this. Still impossible to press anything because phone keep doing random things

dovis838 said:
Tried this. Still impossible to press anything because phone keep doing random things
Click to expand...
Click to collapse
from where is your phone region? it can happen from many possibilities. maybe from the kernel. You can try to flash using miflash according to the firmware region.
or try to enter stock recovery, is it random touch or not. (vol + & power)
new phone is still a warranty, it's good to go to a xiaomi service center

My case was, when the phone was brand new power button was stucked . But after using it few times, everything was fine. It didn't happen again
Sent from my M2007J20CG using Tapatalk

My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?

lorinet3 said:
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
Click to expand...
Click to collapse
In my case it was faulty digitizer, after replacament everything is fine. I bought it overseas so no international warranty, but seller refunded me half the price. I went for the screen replacment and after that everything works fine.

Question Help! Brand new sealed phone won't boot!

Hey there, I just got my new phone today (realme gt neo2 12/256gb edition). Once I got it out of the box.. Powering the device up. It just won't boot.. plugged it to the charger it did boot with 25% battery in there,
That got me confused like. What's wrong happend? Should I get worried and return it or should I keep it? Any advices appreciated
Thanks in advance!

maybe it was just discharged and there is no problem and anyways you can still use your warranty later if you get any. If you have no problems right now just enjoy your new phone

IgnisGuardian said:
maybe it was juste discharged but you Can still use your warranty if you get any problems
Click to expand...
Click to collapse
It got me disappointed cause I've never had such a problem with any brand, currently I'm testing the battery usage to make sure it's not damaged or something. I'm getting 4.30hrs screen on time with 50% left. Still I'm kinda worried tho.

I also had this problem when I first received the device, holding the power button and the device did not turn on until the charger was plugged in

cucblf said:
I also had this problem when I first received the device, holding the power button and the device did not turn on until the charger was plugged in
Click to expand...
Click to collapse
So what did you do? Did you return it or kept it?

Osam98 said:
Hey there, I just got my new phone today (realme gt neo2 12/256gb edition). Once I got it out of the box.. Powering the device up. It just won't boot.. plugged it to the charger it did boot with 25% battery in there,
That got me confused like. What's wrong happend? Should I get worried and return it or should I keep it? Any advices appreciated
Thanks in advance!
Click to expand...
Click to collapse
I remember the same when I got this device. I believe this is kind of a security mode designed for delivery (to avoid accidental turning on caused by bump). It's more common on laptops.

darkhunter9 said:
I remember the same when I got this device. I believe this is kind of a security mode designed for delivery (to avoid accidental turning on caused by bump). It's more common on laptops.
Click to expand...
Click to collapse
Oh I see, so it's OK to keep it right?

Osam98 said:
Oh I see, so it's OK to keep it right?
Click to expand...
Click to collapse
For your reference, I have been using my device for 1 month and it works fine. It's definitely your right if you think it's defective and want to return it.