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[Q] Visual voicemail issues?

So I have tried with google voice and also t mobile visual voicemail. Neither work correctly. Tmobile doesn't even set up and while google voice sets up when a voicemail arrives I receive both the google voice and the regular phone voicemail. Any suggestions ?

AndreaCristiano said:
So I have tried with google voice and also t mobile visual voicemail. Neither work correctly. Tmobile doesn't even set up and while google voice sets up when a voicemail arrives I receive both the google voice and the regular phone voicemail. Any suggestions ?
Click to expand...
Click to collapse
If you're using one of the T-Mobile prepaid plans, I've seen in other forums where having T-Mobile turn off your T-Mobile voicemail fixes things. Check this out: http://productforums.google.com/forum/#!topic/voice/gbReID1_dIo and see if that's what you're experiencing, maybe their fix will work. Just an idea.

I'm not on prepaid so I decide to delete the app and reinstall seems to have gone well now I have to leave a vM to see if the issues persist

I don't know about the Google Voice, but someone else on here posted a solution for getting TMo Visual Voicemail to work.
http://forum.xda-developers.com/showpost.php?p=47245664&postcount=12
I initially couldn't get mine to run, but after I followed the instructions by B0xer, I was able to get Visual Voicemail started. In the end, he writes that you should install visual voicemail again, but I didn't need to. I just sent the sms, and then started the Visual Voicemail app, and all was fixed.

Google voice and voicemail setting issue

YAY I get to dust off my XDA account and make a post.
So I got my t-mobile S8+ SM-G955u yesterday. I use Google voice for visual voicemail and so on. Setting up the app should be straight forward as usual but calls are not forwarded to Google Voice. They go to the default T-Mobile voicemail.
Looking a little deeper I noticed in the phone app the voicemail settings is grayed out. Service provider simply has the one option "voicemail" . Odd
So I call T-Mobile and they tell me it's a Samsung issue that I don't have access to the voicemail settings. Samsung support says it's T-Mobile whom must unlock this option. WTF?
I suppose the question I have here is. Anyone else have a T-Mobile variant with the same issue? Is this a Gvoice problem or did T-mobile really lock this down to force users to use the T-Mobile visual voicemail app?
Cheers

Noticed the same thing but when my Google voice app is installed it's still getting the voicemails and alerting me

I can't even find the voicemail setting!? Where is it?

In the "phone" app click the menu button in the top right (three dots). Then select settings. Scrollall the way down. There is a catagory listed as "voicemail" . Directly under the catagory label there are some options. Service provider is click able but only one option available. Under that Voicemail Settings are grayed out.
Still can't get Google voice to work. Sucks I like the free visual voice mail.
Sent from my SM-G955U using XDA-Developers Legacy app

Cab121 said:
In the "phone" app click the menu button in the top right (three dots). Then select settings. Scrollall the way down. There is a catagory listed as "voicemail" . Directly under the catagory label there are some options. Service provider is click able but only one option available. Under that Voicemail Settings are grayed out.
Still can't get Google voice to work. Sucks I like the free visual voice mail.
Sent from my SM-G955U using XDA-Developers Legacy app
Click to expand...
Click to collapse
ah... Was looking in the settings. I don't even see google voice as an option. It's not greyed out for me, but the only vmail service provider is "my carrier". I do have google voice installed...

Weird! Same with me, but the voicemails are definitely going to google voice and delivered via hangouts (WHICH I ALWAYS HAVE TO FORCE CLOSE AND REOPEN ANY TIME I WANT TO LISTEN TO A VOICEMAIL. DRIVES ME INSANE!!!!!!!!!!!!!)
Edit: I got a dup notification in google voice app... I guess I'll see if I can disable hangouts for voicemail and just use the refreshed voice app and hangouts for texting, at least until they axe google voice in hangouts. I want them to switch google voice to allo anyway, much more lightweight.
Edit 2: Looks like there is no way to block voicemail in hangouts and only get it in voice app... if anyone knows a way, please share?

gzrecoil said:
Weird! Same with me, but the voicemails are definitely going to google voice and delivered via hangouts (WHICH I ALWAYS HAVE TO FORCE CLOSE AND REOPEN ANY TIME I WANT TO LISTEN TO A VOICEMAIL. DRIVES ME INSANE!!!!!!!!!!!!!)
Edit: I got a dup notification in google voice app... I guess I'll see if I can disable hangouts for voicemail and just use the refreshed voice app and hangouts for texting, at least until they axe google voice in hangouts. I want them to switch google voice to allo anyway, much more lightweight.
Edit 2: Looks like there is no way to block voicemail in hangouts and only get it in voice app... if anyone knows a way, please share?
Click to expand...
Click to collapse
check your settings on google voices webpage. I have GV installed, no option in the phone dialer to config it but I only get voicemail notifications from the GV app.

I figured it out
me Level 1
I figured it out. No option on the s8 to change from carriers voicemail, so go to call forwarding, enter your google phone number under if no answer and if busy. Hurray.

cbarrett57 said:
me Level 1
I figured it out. No option on the s8 to change from carriers voicemail, so go to call forwarding, enter your google phone number under if no answer and if busy. Hurray.
Click to expand...
Click to collapse
Where is this option? I dont see it under Call Settings.

S8 and google voice
Call settings, more settings, then call forwarding.
If you don't know your google voice phone number log in on a computer and you will see it.

When I opened my GV application after downloading it from the Play store it prompted me if I wanted to use it for V/M, I never had to do anything to activate it in the dialer settings like I did in the past. My service is with AT&T but I don't think that would matter.

This setting is not on Sprint devices . So far I cannot get GV to work for voicemails. Mine worked the other day by doing the *28 for forwarding and broke but now tells me that feature code is not valid.
Sent from my SM-G955U using Tapatalk

https://support.google.com/voice/an.../support.google.com/voice/answer/165656?hl=en

Gary02468 said:
https://support.google.com/voice/an.../support.google.com/voice/answer/165656?hl=en
Click to expand...
Click to collapse
That doesnt work either. Already tried.. did that first
Sent from my SM-G955U using Tapatalk

00_MACKIE_00 said:
This setting is not on Sprint devices . So far I cannot get GV to work for voicemails. Mine worked the other day by doing the *28 for forwarding and broke but now tells me that feature code is not valid.
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
If you are on Sprint, try using *73. *28 didn't work for me, but I was able to type *73(Google voice number with area code - example *735152445611) to forward my missed calls to my google voice number. My Google voice is now working.

dmaul3300 said:
If you are on Sprint, try using *73. *28 didn't work for me, but I was able to type *73(Google voice number with area code - example *735152445611) to forward my missed calls to my google voice number. My Google voice is now working.
Click to expand...
Click to collapse
Thank you... this worked
Wonder what changed.....
Sent from my SM-G955U using Tapatalk

00_MACKIE_00 said:
Thank you... this worked
Wonder what changed.....
Sent from my SM-G955U using Tapatalk
Click to expand...
Click to collapse
do you have the GV option in the phone dialer or no?

dansan382 said:
do you have the GV option in the phone dialer or no?
Click to expand...
Click to collapse
Nope. Only for the Sprint VM app
Sent from my SM-G955U using Tapatalk

Has anyone gotten this to work with Verizon? When i go to call settings->Voicemail->Service Provider, I only see "My carrier" as an option. In the past, I just installed google voice and it let me set it as my voicemail service provider. Anyone know whats going on?

dmbfan13 said:
Has anyone gotten this to work with Verizon? When i go to call settings->Voicemail->Service Provider, I only see "My carrier" as an option. In the past, I just installed google voice and it let me set it as my voicemail service provider. Anyone know whats going on?
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Click to collapse
Still trying to get this to work.....Has anyone gotten this to work being on Verizon?

Cant Activate Visual Voicemail - T-Mobile

I have the Pixel XL 2 and have been trying to get the visual voicemail feature to work ever since I received it in October, but each time I try I get the message "Cant activate visual voicemail. You can still call to check voicemail. TRY AGAIN or CALL VOICEMAIL".
I called T-Mobile and they did everything they could on their end but the feature baked into the phone still wont work. I tried to reset the network and that didn't fix it. I tried to download the T-Mobile Visual Voicemail and it wouldnt work either -- it would open and show all my old voicemails from 2 years ago, but it just wouldn't sync. I spoke with T-Mobile tech support and the guy suggested I put the sim in my old phone to rule out that the Pixel was the problem. I switched the sim from my Pixel and put it in my old Galaxy S7 Edge and the T-Mobile app still didn't work. I would get an error stating "Failed to synchronize voicemails. Please make sure that you have connection to the data network." So I updated everything on the old phone and it still wouldnt work, so I switced the same back in the Pixel. After I switched the sim I deleted and downloaded the T-Mobile Visual Voicemail app again and it finally synced, but I dont want to use the T-Mobile Visual Voicemail app, I want to use the stock version baked into the OS. It still wont work...
Does anyone have the stock Visual Voicemail working on their Pixel XL 2?
This is so frustrating.

Strange - I have a T-Mobile sim in my Pixel 2 and the voicemail works flawlessly. I had a similar setup as you where I came from an old phone that required the T-Mobile visual voicemail app, but now the Google Dialer app has it built in and didn't require any setup to get working. Voicemails appear within 30 seconds after leaving a message.

I'm not sure why this is a problem... Im beginning to think its something on the T-Mobile network or possibly a bad sim card...
One interesting fact is that the baked in VVM somehow switched itself off during all of this and when I switched it back on it still wouldnt work, but thats when the T-Mobile VVM started working... Its the strangest thing... so, disabling the baked in VVM kills the T-Mobile app and enabling it allows the T-Mobile VVM to work. No matter what I do, the Google Dialer app wont kick in.... I need suggestions that dont require a Factory reset. Perhaps the app transfer process when I set up my phone has something to do with the issue... idk

Got it sorted.
Turns out the initial setup of my Pixel caused the issue. I opted to port over all of my apps from my S7 Edge and transferred a few Samsung apps that may have compromised the VVM. Out of frustration/desperation, I did a factory reset and as soon as the phone started up Google Dialer's VVM was working, so I added all my apps back to the phone from Googles most recent backup, which included T-Mobiles VVM and something killed it again. So I did another factory reset and this time I reviewed each and every app to install from the backup and found quite a few Samsung apps, so I omitted them along with T-Mobiles VVM app and now all is well. Im leary on attempting to install the T-Mobile VVM again, but I do miss the VM's being transcribed from voice to text....
Any recommendations on a good app that can convert VM's to text?

The transcription service from T-Mobile costs about $4/mo. So unless you were paying for it, you were only getting the 30 day trial for free. If you use any other app, you'll lose the VVM integration in the phone dialer.

PuffDaddy_d said:
The transcription service from T-Mobile costs about $4/mo. So unless you were paying for it, you were only getting the 30 day trial for free. If you use any other app, you'll lose the VVM integration in the phone dialer.
Click to expand...
Click to collapse
Yeah, I recently added the $4/mo service thinking that the reason why VVM didnt work was because I needed to pay... I took it off, so I guess I'll just keep the stock VVM.
Thanks for your input!

Any resolutuion to this?
I also have a Pixel 2 XL with t-mobile. When I bought it I found that the TM VVM app wasn't synching either. Cleared cache, datat deleted reinstalled and nothing would make it work.
While the TM VVM app was installed, the built-in dialer VVM didn't exist. It just wasn't there.
I deleted (tried this twice) and a few hours later the built-in Google Phone app dialer VVM was there. But, it wasn't transcribing, just showing and playing the voice mails. Then, it started transcribing them. Then, a few days later it stopped.
After trying both, I like the TM VVM better. It's bigger, and you can sort them.
But, neither of them are working now.
---------- Post added at 07:00 AM ---------- Previous post was at 06:59 AM ----------
dcrandon said:
Any resolutuion to this?
I also have a Pixel 2 XL with t-mobile. When I bought it I found that the TM VVM app wasn't synching either. Cleared cache, datat deleted reinstalled and nothing would make it work.
While the TM VVM app was installed, the built-in dialer VVM didn't exist. It just wasn't there.
I deleted (tried this twice) and a few hours later the built-in Google Phone app dialer VVM was there. But, it wasn't transcribing, just showing and playing the voice mails. Then, it started transcribing them. Then, a few days later it stopped.
After trying both, I like the TM VVM better. It's bigger, and you can sort them.
But, neither of them are working now.
Click to expand...
Click to collapse
OK, wait a minute...
It appears Google put a setting in to enable transcripiton and it's turned off by default. Lets turn it on and try again.
So, to clarify....
The Google VVM setting doesn't appear unless you delete the T-Mobile VVM app.
Then, it takes a few hours up to a day to show up in the Phone app settings.
Previously it would just transcribe.
After it stopped trascribing it appeared that Google added a setting to enable transcription.
Voicemail transcription
Get transcripts of your voicemail using Google's transcription service. (Learn More).
Then, when I enabled that, another setting appeared
Voicemail transcription analysis
Let Google review your voicemail messages to improve transcription accuracy. Your voicmail messages are stored anonymously. (Learn more)
Lets see how this goes.

The free and easy way to get transcribed VVM is to setup Google voice, then use the dialer codes for TMo to forward your calls to your voice number. Unlimited VMs, and you can check them from any device or PC that GV is installed on. And, free is always good

I had to uninstall the non-native visual voicemail app I downloaded and clear the cache of the phone app to get the option to appear in settings. It kept some of my voicemails too which was unexpected.

My issue seems to come back after every security update... I'm back to square one and it seems that the only resolution is to factory reset my phone and then it starts working again until the next update... ugh!
This is the best Android phone I've ever owned, but the user experience to date has been the most frustrating. The ability to make and receive phone calls as well as voicemails is the backbone of any phone... why the heck is this so difficult!?! I swear I have a defective phone or a faulty sim card, because I cant understand why I don't receive my voicemails!

so...to remind everyone I also have a Pixel 2 XL. I was also having the problem of t-Mobile VVM not synching. I finally got it to work.
First, if you have st-Mobile VVM fon your phone, even if not turned on, it will cause the VVM in Googles built dialer to disappear.
I noticed at the same time that I signed up for the Android P Beta, that a new version of T-Mobiles VVM appeared on Google Play. So, first, give the new version a try. I did that update at the same time I switched to Android P Beta, so I don't 'know which helped.
First, clear the cash and data for the old T-Mobile VMM, then uninstall it.
Also, I have found that certain combo's of plans with T-Mobile are not compatible with VM to text. I found that the newer VMM worked, but the feature you have to pay for to convert to text to read it wasn't compatible with my plan. This was per the T-Mobile CSR's. I could listen to VMM, but not read it.
The built-in Google VMM would transcribe to text, but, it didn't seem as robust. Many times it would say it couldn't transcribe. Also, the T-Mobile VMM has more features...easier to delete, you can sort by date, number, etc. You can delete multiples at one time etc.
So, I like T-Mobile VMM better, but since it can't transcribe to text for me, I went back to Google built in one.

joeyishar said:
I had to uninstall the non-native visual voicemail app I downloaded and clear the cache of the phone app to get the option to appear in settings. It kept some of my voicemails too which was unexpected.
Click to expand...
Click to collapse
I switched over from AT&T to T-Mobile and couldn't get VVM to work so I installed the T-Mobile VVM app and then set it up. Once it was setup I did exactly as you described - uninstalled the T-Mobile VVM app then went and cleared cache on the native phone app and finally the VVM setting showed up in the phone app settings. Turned it on and it works perfectly, thanks!

pumm3l said:
I switched over from AT&T to T-Mobile and couldn't get VVM to work so I installed the T-Mobile VVM app and then set it up. Once it was setup I did exactly as you described - uninstalled the T-Mobile VVM app then went and cleared cache on the native phone app and finally the VVM setting showed up in the phone app settings. Turned it on and it works perfectly, thanks!
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Click to collapse
Just tried this and no luck. Any other info is appreciated.

KeeP in mind it can take several days for the choice to show up

OP6 + Google Dialer = Vo VVM

Coming from a OP5T, using the Google Dialer with T-Mobile here in the US, my visual voice mail (VVM) worked as expected. However, on the OP6, I can not enable VVM. When I go to Settings -> Voicemail there is not option to turn VVM on/off as there is on my OP5T. Anyone else seeing this issue our know how to fix it? I can put SIM back in the OP5T and VVM will work on it....

I'm wondering if you're actually using the Google Dialer, because that's not what comes on the phone. I'm using the modded Google Dialer on T-Mobile and visual voicemail is working fine for me. I didn't have to change any settings other than change the default phone app to the modded Google Dialer.

ArkAngel06 said:
I'm wondering if you're actually using the Google Dialer, because that's not what comes on the phone. I'm using the modded Google Dialer on T-Mobile and visual voicemail is working fine for me. I didn't have to change any settings other than change the default phone app to the modded Google Dialer.
Click to expand...
Click to collapse
I was using the Google Dialer from Magisk. Mind to point me to where you got your modded Google Dialer?

ArkAngel06 said:
I'm wondering if you're actually using the Google Dialer, because that's not what comes on the phone. I'm using the modded Google Dialer on T-Mobile and visual voicemail is working fine for me. I didn't have to change any settings other than change the default phone app to the modded Google Dialer.
Click to expand...
Click to collapse
Can you check your settings on your Google Dialer? When I go to settings -> voicemail, I do not have an option to enable visual voicemail. see attached image.

My settings look like yours.
I'm not too familiar with VVM, but I assume you just mean the tab for voicemails with the play/pause/delete buttons for each voicemail? If so, that's working for me. If it's something more, then I'm not sure. My voicemail is empty right now so I can't show you what it looks like, but I had a few voicemails earlier and I deleted them from that tab. I can't send myself a test message until tomorrow when I have access to a second phone.
I just changed over to the Magisk version, since the modded version I had made the notification answer/decline buttons not work, so I wouldn't recommend it. But it can be found here.
https://forum.xda-developers.com/android/apps-games/app-google-phone-v14-0-175904292-bubble-t3708218
I did notice that the voicemail tab wasn't there until I enabled phone permissions for Google Dialer app. But I'm guessing that's too obvious to be your problem.

ArkAngel06 said:
My settings look like yours.
I'm not too familiar with VVM, but I assume you just mean the tab for voicemails with the play/pause/delete buttons for each voicemail? If so, that's working for me. If it's something more, then I'm not sure. My voicemail is empty right now so I can't show you what it looks like, but I had a few voicemails earlier and I deleted them from that tab. I can't send myself a test message until tomorrow when I have access to a second phone.
I just changed over to the Magisk version, since the modded version I had made the notification answer/decline buttons not work, so I wouldn't recommend it. But it can be found here.
https://forum.xda-developers.com/android/apps-games/app-google-phone-v14-0-175904292-bubble-t3708218
I did notice that the voicemail tab wasn't there until I enabled phone permissions for Google Dialer app. But I'm guessing that's too obvious to be your problem.
Click to expand...
Click to collapse
Yeah, I am the one who originally made the Magisk version so it would work with OnePlus devices.... It's odd, my will not retrieve voicemails from T-Mobile but my OP5T would do just fine. For now, I just reverted to the google voice method and that is working. Odd.

dustintinsley said:
Yeah, I am the one who originally made the Magisk version so it would work with OnePlus devices.... It's odd, my will not retrieve voicemails from T-Mobile but my OP5T would do just fine. For now, I just reverted to the google voice method and that is working. Odd.
Click to expand...
Click to collapse
So after testing today I'm leaving myself a few voicemails, neither the modded version of the dialer or the Magisk version seem to be showing the voicemails. I guess I might have seen them in the OnePlus dialer and that's where I deleted them. I can't be one hundred percent sure.
For now, I am just using the T-Mobile visual voicemail app.

ArkAngel06 said:
So after testing today I'm leaving myself a few voicemails, neither the modded version of the dialer or the Magisk version seem to be showing the voicemails. I guess I might have seen them in the OnePlus dialer and that's where I deleted them. I can't be one hundred percent sure.
For now, I am just using the T-Mobile visual voicemail app.
Click to expand...
Click to collapse
Yeah, that is exactly what I see. It works on stock app, but not Google Dialer. I am using the Google Voice method, and it does the trick for now.

dustintinsley said:
Yeah, that is exactly what I see. It works on stock app, but not Google Dialer. I am using the Google Voice method, and it does the trick for now.
Click to expand...
Click to collapse
What is the Google voice method?

Sorry, not to change subject, but the Magisk version of the Google Dialer support the Spam call detection? Figured I'd ask since both of you seem to be running that version.

I was using the modded Google dialer as well on my OP6 and had no Visual Voicemail option, only with the stock dialer do I have any VVM option.

ArkAngel06 said:
What is the Google voice method?
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Click to collapse
https://forum.xda-developers.com/pixel/how-to/force-activate-google-voicemail-pixel-xl-t3506745 details how to set it up. I have used this method for multiple years while on AT&T and it has always worked for me....
cbb77 said:
Sorry, not to change subject, but the Magisk version of the Google Dialer support the Spam call detection? Figured I'd ask since both of you seem to be running that version.
Click to expand...
Click to collapse
Yes, it does.

dustintinsley said:
https://forum.xda-developers.com/pixel/how-to/force-activate-google-voicemail-pixel-xl-t3506745 details how to set it up. I have used this method for multiple years while on AT&T and it has always worked for me....
Yes, it does.
Click to expand...
Click to collapse
Is that the same thing I am doing -- I have Verizon set to NOT send my missed calls to voicemail, but to forward it to my Google Voice number. Then my Google Voice is set to immediate Do Not Disturb and goes to voicemail.
I did that because Verizon's stupid free voicemail doesn't transcribe the whole thing and they make you pay to have more than 20 voicemails in queue.

YouMail on U1?

I'm on Metro but for whatever reason I can't get YouMail working. Wouldn't work on my N10 U1 either. Anyone have any ideas?

todd3835 said:
I'm on Metro but for whatever reason I can't get YouMail working. Wouldn't work on my N10 U1 either. Anyone have any ideas?
Click to expand...
Click to collapse
It's been a while since I used Youmail. I switched to Google Voice and I get transcribed voicemail for free
But what kind of problem are you having? Don't you just have to do conditional call forwarding to make it work?

jcrompton said:
It's been a while since I used Youmail. I switched to Google Voice and I get transcribed voicemail for free
But what kind of problem are you having? Don't you just have to do conditional call forwarding to make it work?
Click to expand...
Click to collapse
That's the problem. Conditional call forwarding doesn't seem to work for whatever reason