[Q] Visual voicemail issues? - Nexus 5 Q&A, Help & Troubleshooting

So I have tried with google voice and also t mobile visual voicemail. Neither work correctly. Tmobile doesn't even set up and while google voice sets up when a voicemail arrives I receive both the google voice and the regular phone voicemail. Any suggestions ?

AndreaCristiano said:
So I have tried with google voice and also t mobile visual voicemail. Neither work correctly. Tmobile doesn't even set up and while google voice sets up when a voicemail arrives I receive both the google voice and the regular phone voicemail. Any suggestions ?
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If you're using one of the T-Mobile prepaid plans, I've seen in other forums where having T-Mobile turn off your T-Mobile voicemail fixes things. Check this out: http://productforums.google.com/forum/#!topic/voice/gbReID1_dIo and see if that's what you're experiencing, maybe their fix will work. Just an idea.

I'm not on prepaid so I decide to delete the app and reinstall seems to have gone well now I have to leave a vM to see if the issues persist

I don't know about the Google Voice, but someone else on here posted a solution for getting TMo Visual Voicemail to work.
http://forum.xda-developers.com/showpost.php?p=47245664&postcount=12
I initially couldn't get mine to run, but after I followed the instructions by B0xer, I was able to get Visual Voicemail started. In the end, he writes that you should install visual voicemail again, but I didn't need to. I just sent the sms, and then started the Visual Voicemail app, and all was fixed.

Related

Previous IPhone Users: Miss visual voicemail? Use google voice for you voicemail.

Switching yesterday to android was a shock when I found out there was no visual voicemail for android on AT&T. Dialing in for voicemail seems archaic now. But google voice can easily take over your AT&T voicemail and much much more. You don't even have to use your google voice phone number to use the voicemail feature.
Check out HulloMail as well. HulloMail is available for Android, iPhone and Blackberry in the US and UK. The app is free and offers everything you want from VVM and more.
lebe0024 said:
Switching yesterday to android was a shock when I found out there was no visual voicemail for android on AT&T. Dialing in for voicemail seems archaic now. But google voice can easily take over your AT&T voicemail and much much more. You don't even have to use your google voice phone number to use the voicemail feature.
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True, I didnt even think about that. I dont even know how to dial in for voicemail on AT&T. The entire time on AT&T I had an iphone that did all that stuff automatically.
Google voicemail transcribes which is even more awesome
Google Voice is great if you don't use Google Apps, if you use a Google Apps account it won't work with it, which is really a pain. I don't want to maintain two separate Google accounts
hullos said:
Check out HulloMail as well. HulloMail is available for Android, iPhone and Blackberry in the US and UK. The app is free and offers everything you want from VVM and more.
Click to expand...
Click to collapse
Mixed reviews on that app...
How do you set up google voice to be your voicemail application, even if someone calls your regular phone number, not your google voice number?
Basics: Adding Google voicemail to your current mobile forwarding phoneShare Comment Print
If you're using a Google number, you can still set up Google voicemail with any mobile forwarding phone.
To do this, click Settings at the top right of the page. On the Phones tab, click the Add Google voicemail to this phone link to get started. The mobile carrier for your forwarding phone will need to be one of our current supported carriers.
http://www.google.com/support/voice/bin/answer.py?hl=en&answer=164652
I found youmail (sorry due to the rule about new account I can't post the link, but I'm sure you will be able to find it) witch work perfectly with Android. It's free and has a lot of great options
personally my last smartphone was a blackberry 8100 and then 8110 without internet so i think im going to be fine
Has anyone successfully downloaded the Google Voice App? I have tried several times and continue to get a 'download successful' message.
Thanks,
InnerGeek said:
Has anyone successfully downloaded the Google Voice App? I have tried several times and continue to get a 'download successful' message.
Thanks,
Click to expand...
Click to collapse
No problem here, works perfectly, works great.
I used appbrain to download it, maybe you can try there?
So during the wizard to set up google voice I choose GV for my voicemail, and all it does is says no changes made and kicks me back to the GV wizard. I am unable to get this to work.
anyone have some ideas?
Main Target said:
So during the wizard to set up google voice I choose GV for my voicemail, and all it does is says no changes made and kicks me back to the GV wizard. I am unable to get this to work.
anyone have some ideas?
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Click to collapse
Did this earlier in the week. Here's what I did.
Install Google voice as you normally would but don't do any of the app's set up for voicemail use..it wont work. Go to settings>call settings>voice calls>call forwarding.
Leave the first option...think its Always Forward...as disabled but the final three options where the calls get forwarded to your AT&T voicemail...edit those so the number is your GV number. That should take care of it.
Be sure to write down your AT&T voicemail number just in case you want to change it back.
Sent from my SAMSUNG-SGH-I897 using XDA App
This worked. Am I charged minutes for calls getting forwarded to this number?'
Additionally, when I make google voice calls, can I add my GV number to alist for free calls?
Main Target said:
This worked. Am I charged minutes for calls getting forwarded to this number?'
Additionally, when I make google voice calls, can I add my GV number to alist for free calls?
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I don't believe you get charged per minute for call forwarding.
As far as the A List goes...I have no idea.
Sent from my SAMSUNG-SGH-I897 using XDA App
Actually, you do use your minutes when you forward a call to your google voice voicemail. I know this from looking at my bill. I don't know about the a-list feature though, I've never used it.
ruppert said:
Actually, you do use your minutes when you forward a call to your google voice voicemail. I know this from looking at my bill. I don't know about the a-list feature though, I've never used it.
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Really? Wow. That's unnecessary. Oh well. Not like I don't answer my phone anyway so oh well.
I wonder if adding the google voice number to the a-list will allow free call forwarding....
Sent from my SAMSUNG-SGH-I897 using XDA App
A-List essentially is a list of numbers that you have unlimited calls to and from. When I was on my iphone you initiated GV calls by getting a call sent to you with your caller ID, so I would add that number to my a-list and voila, free calls.
not sure how it works with the app though.
Edit: looks like every time you dial out of GV it uses a different 10 digit number so you cant abuse a-list...shameful! Wonder i theres a way to force it to use a specific number
Good news you can roll back your version of GV and have it use the same number everytime when you try to connect a call.
http://phandroid.com/2010/07/22/goo...eedier-dialing-eliminates-free-calling-trick/

Vibrants Voicemail.

The samsung vibrant comes with visual voicemail, but the captivate dosn't.
Is there a way to port the vibrants visual voicemail to the captivate?
I know you can use google voice for visual voicemail as well.
Visual voicemail is dependent on carrier support. ATT doesn't support it on android. The vibrant's Visual voice mail is supported by t-mobile. You couldn't get it working on the captivate without switching carriers.
I'm using google voice for voicemail. I just set it up today and I'm very happy with it. The voice quality is not as good as the iphones, but I was surprised how integrated it was. Its like it was meant to be there all along.
(and the transcriptions are usually hilarious).
k2snowboards88 said:
(and the transcriptions are usually hilarious).
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Agreed. The transcriptions seem like they should never have made it in the final product. Errors aside, it normally gets the numbers correct so you at least know the call back number.
The transcripts are hilarious. You can usually get the gist of the message from them thoug which is good enough for me to not bother listening to the audio.
Sent from my SAMSUNG-SGH-I897 using XDA App
k2snowboards88 said:
I'm using google voice for voicemail. I just set it up today and I'm very happy with it. The voice quality is not as good as the iphones, but I was surprised how integrated it was. Its like it was meant to be there all along.
(and the transcriptions are usually hilarious).
Click to expand...
Click to collapse
I was trying to set that up, but apparently can't figure it out. I downloaded google voice from the market, went through the set up, got online and logged into voice and found my google voice #. Changed my voicemail service from carrier to Google Voice. It then popped up for the number, I changed the phone number to my google voice #.
Called myself from my wife's phone, left a voicemail, it still went to my AT&T voicemail. I had to change my setting back to AT&T voicemail to access them and hear them. Meaning, my incoming calls were going to AT&T voicemail, but my phone was accessing google voice voicemail, which is correct.
I also tried using this guide that's for Captivates on knowyourcell (it was the first result when googling "captivate google voice voicemail"
but it didn't work either.
What am I doing wrong?
staySICK said:
I was trying to set that up, but apparently can't figure it out. I downloaded google voice from the market, went through the set up, got online and logged into voice and found my google voice #. Changed my voicemail service from carrier to Google Voice. It then popped up for the number, I changed the phone number to my google voice #.
Called myself from my wife's phone, left a voicemail, it still went to my AT&T voicemail. I had to change my setting back to AT&T voicemail to access them and hear them. Meaning, my incoming calls were going to AT&T voicemail, but my phone was accessing google voice voicemail, which is correct.
I also tried using this guide that's for Captivates on knowyourcell (it was the first result when googling "captivate google voice voicemail"
but it didn't work either.
What am I doing wrong?
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When I set it up I started on google.com/voice on the computer. There were a lot of steps. Maybe you should try that first.
You also have to set up missed call forwarding on your phone to your google voice voicemail number (they tell you what to do)

AT&T Messages - visual voicemail plus garbage

Since I haven't been able to get my Google Voice set up with this device for some reason, I decided to set up visual voicemail through AT&T's "Messages" app. I had called 611 to figure out why GV wasn't working and the rep pointed me to this app. So far, it seems to work fine EXCEPT it also grabs my text messages and missed calls.
I'd rather not have two notification for every missed call (yes, it pops something in the notification bar for missed calls, as does the standard phone app). At this point, I don't even care which one is going to track them, I just want to turn one of their notifications off! Has anyone figured out a way to do that? Or, alternately, is there another way to access my AT&T visual voicemail without their messages app?
belyle said:
Since I haven't been able to get my Google Voice set up with this device for some reason, I decided to set up visual voicemail through AT&T's "Messages" app. I had called 611 to figure out why GV wasn't working and the rep pointed me to this app. So far, it seems to work fine EXCEPT it also grabs my text messages and missed calls.
I'd rather not have two notification for every missed call (yes, it pops something in the notification bar for missed calls, as does the standard phone app). At this point, I don't even care which one is going to track them, I just want to turn one of their notifications off! Has anyone figured out a way to do that? Or, alternately, is there another way to access my AT&T visual voicemail without their messages app?
Click to expand...
Click to collapse
You can set-up google voice here is how to do it.
Go on to google.com/voice and go into settings.
Click activate your phone, and follow the instructions (it will tell you to type in a code on the Dialer).
Then, install the google voice app, and run through the set-up, you will fail on the configuring voicemail steps but thats okay.
Call 611 (ATT Technical support) and have them manually change your voice-mail number to your google voice number.
Done. Enjoy google voice as voicemail. The app will work as intended.
warri said:
You can set-up google voice here is how to do it.
Go on to google.com/voice and go into settings.
Click activate your phone, and follow the instructions (it will tell you to type in a code on the Dialer).
Then, install the google voice app, and run through the set-up, you will fail on the configuring voicemail steps but thats okay.
Call 611 (ATT Technical support) and have them manually change your voice-mail number to your google voice number.
Done. Enjoy google voice as voicemail. The app will work as intended.
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I have Google voice only to be voicemail; I don't currently use it for any calls. It looks like my Voice call-in number is a generic voicemail call-in number (although tbh I haven't tried calling that number to see what happens). Is that the number that I'd give AT&T?
Yes you give them your Google Voice number (you had to set one up when you got google voice)
If you go to https://www.google.com/voice#phones
You should see listed your google voice number, and your phone that you need to activate.
warri said:
Yes you give them your Google Voice number (you had to set one up when you got google voice)
If you go to https://www.google.com/voice#phones
You should see listed your google voice number, and your phone that you need to activate.
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I tried this, and now cannot receive any calls. I think that the number that's shown there is a generic voicemail only mail. Going to try setting up a google voice number and do it again.
Edit to add: OK, I set myself up with a brand spanking new google voice number, had to monkey around on my phone a bit in "call" settings in the settings menu to fix my call forwarding. I repeated the steps, but didn't have to call AT&T again and everything is working goodly now.
I had sprint before I got my One X. Google Voice was set up just fine on that phone, but I want to have it on my One X now.
When I go to www.google.com/voice#phones I see my phone number but the carrier is listed as Sprint. Should I just change it to AT&T? Then run through the app setup? Not sure what to do here...
belyle said:
I'd rather not have two notification for every missed call (yes, it pops something in the notification bar for missed calls, as does the standard phone app). At this point, I don't even care which one is going to track them, I just want to turn one of their notifications off! Has anyone figured out a way to do that? Or, alternately, is there another way to access my AT&T visual voicemail without their messages app?
Click to expand...
Click to collapse
Has anybody found an answer for this?
Did you guys see this topic?
http://forum.xda-developers.com/showthread.php?t=1452330
It's the Visual Voicemail app that other android LTE phones use (Vivid, Skyrocket).
Caveat: Since you added att messages, you will need to uninstall it first, and then call AT&T and ask them to revert you to basic voicemail. When you call your voicemail, you notice the voice prompts have changed from before, yes? That switched you to a different VM system incompatible with the old VVM app.
When I called, they switched me to LTE without VVM - i was able to just change from my online account back to regular LTE (with vvm) and install the app and voicemail was all setup and I was ready to go. I'm not sure if asking them to switch you to "old" vvm would work, their system might only show that you have VVM already.
This aforementioned app does voicemails only.

[Q] Google Voice Voicemail problems

I have used Google Voice for my voicemail since the G1 so I know how all of this works generally. On the Nexus 5 if I select google voice for voicemail it still goes to the tmobile voicemail. I've enabled visual voicemail through customer service, cleared cache/data on the google voice app and restated the app. Does anyone else use their normal T-Mobile number with google voice? I have done this like I said since the G1, even on verizon where they say it didn't work, it did, it would throw up a warning saying it wouldn't work, but it worked just fine. The nagging voicemails I get from robot calls and others are a huge nuisance and google voice always fixed that. I've found tons of posts related to other things similar to my problem, but not this one specifically. The best I can come up with is it's related to the new dialer in kit kat. I've searched my best on these forums so I apologize if it's already been solved, I just really want this to work and tmob, nor nexus support are of any help.
Log in to your Google voice account on a pc. Go to your settings. Deactivate your Google voice mail. Follow directions to dial on your phone. Then activate your Google voice mail. Follow directions to dial in your phone. Go to your call settings on your phone. Go to call forwarding and make sure the last 3 entries are set to your Google voice mail #.
Sent from my Nexus 7 using XDA Premium 4 mobile app

Visual voicemail (Verizon)

I was curious if anyone else with Verizon had a problem in the stock phone app not being able to read your visual voicemail. After I get a voicemail the only time I can read it it's for a few seconds when I get the notification at the top of the phone. When you go into open the app all you can do is listen to them. I tried a bunch of different Google dialers which worked but no voicemail works with any of them.
mac796 said:
I was curious if anyone else with Verizon had a problem in the stock phone app not being able to read your visual voicemail. After I get a voicemail the only time I can read it it's for a few seconds when I get the notification at the top of the phone. When you go into open the app all you can do is listen to them. I tried a bunch of different Google dialers which worked but no voicemail works with any of them.
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Bump.
coolhandz said:
Bump.
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I kind of got it working on the havoc ROM. Every now and then it says starting visual voicemail. But it's working
I am stock. Visual Voicemail has worked with my Verizon sim since day one for me.
Wth is visual voicemail? My first real smartphone
Visual Voicemail from Verizon essentially lists the voicemails you have on your account. It will typically list them in the dialer you are using. Instead of having to dial out and check your messages, you can simply click on it in the list. You can manage them that way too. One step further is having Visual Voicemail to Text which has the actual message transcribed into the feed so that you can read it versus listening to it.
I prefer using Google voice for vm you free transcripts texted to you
I think OP is talking about voicemail to text as I was having the same exact issue. It is really annoying. Especially when you have to pay $2.99/mo for the transcription.
Sent from my SM-G977U using Tapatalk
Anyone else, same thing happens to me. The notification has the transcript so I know it's "somewhere" but can't ever see it.
This is actually comprised of two underlying issues.... see my breakdown here:
https://forum.xda-developers.com/showpost.php?p=80871301&postcount=14

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