[Q] Google Voice Voicemail problems - Nexus 5 Q&A, Help & Troubleshooting

I have used Google Voice for my voicemail since the G1 so I know how all of this works generally. On the Nexus 5 if I select google voice for voicemail it still goes to the tmobile voicemail. I've enabled visual voicemail through customer service, cleared cache/data on the google voice app and restated the app. Does anyone else use their normal T-Mobile number with google voice? I have done this like I said since the G1, even on verizon where they say it didn't work, it did, it would throw up a warning saying it wouldn't work, but it worked just fine. The nagging voicemails I get from robot calls and others are a huge nuisance and google voice always fixed that. I've found tons of posts related to other things similar to my problem, but not this one specifically. The best I can come up with is it's related to the new dialer in kit kat. I've searched my best on these forums so I apologize if it's already been solved, I just really want this to work and tmob, nor nexus support are of any help.

Log in to your Google voice account on a pc. Go to your settings. Deactivate your Google voice mail. Follow directions to dial on your phone. Then activate your Google voice mail. Follow directions to dial in your phone. Go to your call settings on your phone. Go to call forwarding and make sure the last 3 entries are set to your Google voice mail #.
Sent from my Nexus 7 using XDA Premium 4 mobile app

Related

Previous IPhone Users: Miss visual voicemail? Use google voice for you voicemail.

Switching yesterday to android was a shock when I found out there was no visual voicemail for android on AT&T. Dialing in for voicemail seems archaic now. But google voice can easily take over your AT&T voicemail and much much more. You don't even have to use your google voice phone number to use the voicemail feature.
Check out HulloMail as well. HulloMail is available for Android, iPhone and Blackberry in the US and UK. The app is free and offers everything you want from VVM and more.
lebe0024 said:
Switching yesterday to android was a shock when I found out there was no visual voicemail for android on AT&T. Dialing in for voicemail seems archaic now. But google voice can easily take over your AT&T voicemail and much much more. You don't even have to use your google voice phone number to use the voicemail feature.
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True, I didnt even think about that. I dont even know how to dial in for voicemail on AT&T. The entire time on AT&T I had an iphone that did all that stuff automatically.
Google voicemail transcribes which is even more awesome
Google Voice is great if you don't use Google Apps, if you use a Google Apps account it won't work with it, which is really a pain. I don't want to maintain two separate Google accounts
hullos said:
Check out HulloMail as well. HulloMail is available for Android, iPhone and Blackberry in the US and UK. The app is free and offers everything you want from VVM and more.
Click to expand...
Click to collapse
Mixed reviews on that app...
How do you set up google voice to be your voicemail application, even if someone calls your regular phone number, not your google voice number?
Basics: Adding Google voicemail to your current mobile forwarding phoneShare Comment Print
If you're using a Google number, you can still set up Google voicemail with any mobile forwarding phone.
To do this, click Settings at the top right of the page. On the Phones tab, click the Add Google voicemail to this phone link to get started. The mobile carrier for your forwarding phone will need to be one of our current supported carriers.
http://www.google.com/support/voice/bin/answer.py?hl=en&answer=164652
I found youmail (sorry due to the rule about new account I can't post the link, but I'm sure you will be able to find it) witch work perfectly with Android. It's free and has a lot of great options
personally my last smartphone was a blackberry 8100 and then 8110 without internet so i think im going to be fine
Has anyone successfully downloaded the Google Voice App? I have tried several times and continue to get a 'download successful' message.
Thanks,
InnerGeek said:
Has anyone successfully downloaded the Google Voice App? I have tried several times and continue to get a 'download successful' message.
Thanks,
Click to expand...
Click to collapse
No problem here, works perfectly, works great.
I used appbrain to download it, maybe you can try there?
So during the wizard to set up google voice I choose GV for my voicemail, and all it does is says no changes made and kicks me back to the GV wizard. I am unable to get this to work.
anyone have some ideas?
Main Target said:
So during the wizard to set up google voice I choose GV for my voicemail, and all it does is says no changes made and kicks me back to the GV wizard. I am unable to get this to work.
anyone have some ideas?
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Click to collapse
Did this earlier in the week. Here's what I did.
Install Google voice as you normally would but don't do any of the app's set up for voicemail use..it wont work. Go to settings>call settings>voice calls>call forwarding.
Leave the first option...think its Always Forward...as disabled but the final three options where the calls get forwarded to your AT&T voicemail...edit those so the number is your GV number. That should take care of it.
Be sure to write down your AT&T voicemail number just in case you want to change it back.
Sent from my SAMSUNG-SGH-I897 using XDA App
This worked. Am I charged minutes for calls getting forwarded to this number?'
Additionally, when I make google voice calls, can I add my GV number to alist for free calls?
Main Target said:
This worked. Am I charged minutes for calls getting forwarded to this number?'
Additionally, when I make google voice calls, can I add my GV number to alist for free calls?
Click to expand...
Click to collapse
I don't believe you get charged per minute for call forwarding.
As far as the A List goes...I have no idea.
Sent from my SAMSUNG-SGH-I897 using XDA App
Actually, you do use your minutes when you forward a call to your google voice voicemail. I know this from looking at my bill. I don't know about the a-list feature though, I've never used it.
ruppert said:
Actually, you do use your minutes when you forward a call to your google voice voicemail. I know this from looking at my bill. I don't know about the a-list feature though, I've never used it.
Click to expand...
Click to collapse
Really? Wow. That's unnecessary. Oh well. Not like I don't answer my phone anyway so oh well.
I wonder if adding the google voice number to the a-list will allow free call forwarding....
Sent from my SAMSUNG-SGH-I897 using XDA App
A-List essentially is a list of numbers that you have unlimited calls to and from. When I was on my iphone you initiated GV calls by getting a call sent to you with your caller ID, so I would add that number to my a-list and voila, free calls.
not sure how it works with the app though.
Edit: looks like every time you dial out of GV it uses a different 10 digit number so you cant abuse a-list...shameful! Wonder i theres a way to force it to use a specific number
Good news you can roll back your version of GV and have it use the same number everytime when you try to connect a call.
http://phandroid.com/2010/07/22/goo...eedier-dialing-eliminates-free-calling-trick/

Vibrants Voicemail.

The samsung vibrant comes with visual voicemail, but the captivate dosn't.
Is there a way to port the vibrants visual voicemail to the captivate?
I know you can use google voice for visual voicemail as well.
Visual voicemail is dependent on carrier support. ATT doesn't support it on android. The vibrant's Visual voice mail is supported by t-mobile. You couldn't get it working on the captivate without switching carriers.
I'm using google voice for voicemail. I just set it up today and I'm very happy with it. The voice quality is not as good as the iphones, but I was surprised how integrated it was. Its like it was meant to be there all along.
(and the transcriptions are usually hilarious).
k2snowboards88 said:
(and the transcriptions are usually hilarious).
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Click to collapse
Agreed. The transcriptions seem like they should never have made it in the final product. Errors aside, it normally gets the numbers correct so you at least know the call back number.
The transcripts are hilarious. You can usually get the gist of the message from them thoug which is good enough for me to not bother listening to the audio.
Sent from my SAMSUNG-SGH-I897 using XDA App
k2snowboards88 said:
I'm using google voice for voicemail. I just set it up today and I'm very happy with it. The voice quality is not as good as the iphones, but I was surprised how integrated it was. Its like it was meant to be there all along.
(and the transcriptions are usually hilarious).
Click to expand...
Click to collapse
I was trying to set that up, but apparently can't figure it out. I downloaded google voice from the market, went through the set up, got online and logged into voice and found my google voice #. Changed my voicemail service from carrier to Google Voice. It then popped up for the number, I changed the phone number to my google voice #.
Called myself from my wife's phone, left a voicemail, it still went to my AT&T voicemail. I had to change my setting back to AT&T voicemail to access them and hear them. Meaning, my incoming calls were going to AT&T voicemail, but my phone was accessing google voice voicemail, which is correct.
I also tried using this guide that's for Captivates on knowyourcell (it was the first result when googling "captivate google voice voicemail"
but it didn't work either.
What am I doing wrong?
staySICK said:
I was trying to set that up, but apparently can't figure it out. I downloaded google voice from the market, went through the set up, got online and logged into voice and found my google voice #. Changed my voicemail service from carrier to Google Voice. It then popped up for the number, I changed the phone number to my google voice #.
Called myself from my wife's phone, left a voicemail, it still went to my AT&T voicemail. I had to change my setting back to AT&T voicemail to access them and hear them. Meaning, my incoming calls were going to AT&T voicemail, but my phone was accessing google voice voicemail, which is correct.
I also tried using this guide that's for Captivates on knowyourcell (it was the first result when googling "captivate google voice voicemail"
but it didn't work either.
What am I doing wrong?
Click to expand...
Click to collapse
When I set it up I started on google.com/voice on the computer. There were a lot of steps. Maybe you should try that first.
You also have to set up missed call forwarding on your phone to your google voice voicemail number (they tell you what to do)

Google voice question

I'm a new verizon customer who just came from Sprint. I've used Google Voice as my primary voicemail for years now (on sprint) and since google plays nice with sprint, it was a piece of cake.
Now on verizon it seems to be a huge hassle. I don't want to use GV to make calls. Sending/receiving sms would be great but by no means necessary. What I want to do is to use GV to playback/transcribe my voicemail...nothing fancy!
When I tried to set it up on my computer it gave me a number in a different area code and when I clicked "get a google voice number" and then "use my mobile number" it only gives me the option of porting my number to GV.
Am I just completely missing something here? Is it maybe because I used to have this same number set up as a sprint GV number?
Search turned up nothing but a bunch of fail so I thought I would reach out for some help.
All I've done installed it, went through the wizard and told it not to use google voice to make any calls, then when it gives a message saying google voice doesn't work nice with your carrier, you hit configure, choose google voice as the voicemail provider. Finish the wizard and you should be good to go. Google voice should now answer your calls and you'll have the voice inbox.
I downloaded the app from the play store and set it up through there. It sounds like you were trying to set it up at a computer
Sent from my Locked Verizon Sgs3 | **** you Verizon!
KrisPeezy said:
I downloaded the app from the play store and set it up through there. It sounds like you were trying to set it up at a computer
Sent from my Locked Verizon Sgs3 | **** you Verizon!
Click to expand...
Click to collapse
Yea, I was. Can't seem to go back now. I've moved on to youmail...no transcriptions but it seems to be working.

[Q] Visual voicemail issues?

So I have tried with google voice and also t mobile visual voicemail. Neither work correctly. Tmobile doesn't even set up and while google voice sets up when a voicemail arrives I receive both the google voice and the regular phone voicemail. Any suggestions ?
AndreaCristiano said:
So I have tried with google voice and also t mobile visual voicemail. Neither work correctly. Tmobile doesn't even set up and while google voice sets up when a voicemail arrives I receive both the google voice and the regular phone voicemail. Any suggestions ?
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Click to collapse
If you're using one of the T-Mobile prepaid plans, I've seen in other forums where having T-Mobile turn off your T-Mobile voicemail fixes things. Check this out: http://productforums.google.com/forum/#!topic/voice/gbReID1_dIo and see if that's what you're experiencing, maybe their fix will work. Just an idea.
I'm not on prepaid so I decide to delete the app and reinstall seems to have gone well now I have to leave a vM to see if the issues persist
I don't know about the Google Voice, but someone else on here posted a solution for getting TMo Visual Voicemail to work.
http://forum.xda-developers.com/showpost.php?p=47245664&postcount=12
I initially couldn't get mine to run, but after I followed the instructions by B0xer, I was able to get Visual Voicemail started. In the end, he writes that you should install visual voicemail again, but I didn't need to. I just sent the sms, and then started the Visual Voicemail app, and all was fixed.

[Q] Google Voice not working on your S6?

I noticed I hadn't gotten any Google Voice/Hangout notifications of voice mails. I reset my Google Voice (deactivated/reactivated) to no avail. However, once I deactivated Advanced Calling (Settings...Wireless and Networks), and reset Google Voice, it's working again. Anyone else experience similar/same?
Yeah, I did a search and saw others with Verizon phones and advanced calling that were having this issue. It looks like if you have advanced calling, you can't use google voice.
Don't know if there is any solution yet.
On edit, this link provides a possible fix:
http://forum.xda-developers.com/droid-turbo/general/fix-google-voice-forwarding-advanced-t2980980
I've had no problems with Google Voice and Hangouts, both with VoLTE enabled and disabled, and on my S6 and G3. I don't use VoIP for calls via Hangouts though, it rings my actual cell number that I have set to forward to with Google Voice.
Working extremely perfect. No issues.
chris mackenzy said:
Working extremely perfect. No issues.
Click to expand...
Click to collapse
Well, I must be doing something extremely wrong. I tried again, same result. I have to turn off HD calls, and then reset Google Voice. If anyone has more suggestions, I'd love to hear them.

			
				
I'm having no problems with Google voice but having said that I'm using mine on Cricket. Are you using Hangouts for your GV messages? I had nothing but problems getting notifications for GV on it so I switched back to the old GV app.
jimbobtexas said:
I noticed I hadn't gotten any Google Voice/Hangout notifications of voice mails. I reset my Google Voice (deactivated/reactivated) to no avail. However, once I deactivated Advanced Calling (Settings...Wireless and Networks), and reset Google Voice, it's working again. Anyone else experience similar/same?
Click to expand...
Click to collapse
i had the same issue and turning off Advanced calling seems to have fixed it as well. thanks!
alnova1 said:
I'm having no problems with Google voice but having said that I'm using mine on Cricket. Are you using Hangouts for your GV messages? I had nothing but problems getting notifications for GV on it so I switched back to the old GV app.
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Click to collapse
Yeah, I'm using Hangouts now without issue. I did install Google Voice, because I think that's still required for everything to wire up right. I just turned off the HD calling all together. Not worth my while, at least for now.
So, I tried some of the fixes suggested on this forum and they haven't taken yet. Disabling HD Voice works but causes other problems I'll describe below. With HD Voice active, I tried uninstalling GVoice app and removing my number altogether, then adding it all back again as if for the first time. That did not work. I tried twice. All voicemail still gets routed into my Verizon voicemail.
Spent a good hour on the phone with Verizon customer support and elevated to L2 technician. TLDR: There appears to be a conflict based on how Verizon has chosen to employ the HD Voice function. Right now, I'm forced to either have Google Voice active on my mobile phone OR retain the ability to use data and voice at the same time, but I can't have both.
I just activated my Verizon 64GB Samsung Galaxy S6 two days ago. Today, I noticed I had a Verizon voicemail message for the first time in years. I have been using Google Voice(mail) for as long as I can remember. Concerned why voicemail was skipping my GVoice, I soon discovered that others had noted that turning off the HD Voice option fixed the problem. Sure enough, it did. I thought I was good to go.
Until, the next time I made a call, I noted that my 4G immediately turned into a greyed out 1x and any attempt to use other functions of my phone while on the call were met with a warning that said I can't make calls and use data services at the same time. That was news to me, since that has never been an issue before. Surely my GS6 is not less capable than the GS3 it just replaced in this area.
This took me to Verizon customer support, which to its credit, hung in with me the entire way in troubleshooting this. We confirmed the relationship between GVoice and their Advanced Calling service (HD Voice). And we confirmed that by turning the service back on, my ability to use data while on a call would be restored. We could not determine anything in Verizon's playbook that would allow the two to co-exist. The L2 engineer confirmed that Verizon designed its build so that the only way Data and Voice could flow simultaneously is with HD Voice activated and selected. Verizon customer service was left to advise me to choose between GVoice or dual Voice/Data based on which was more important, and maybe Google will update Google Voice in the future to fix the problem. I found that last part somewhat funny, since I don't think this is Google's problem to fix since this appears to be a Verizon specific problem and I have never had a phone that hasn't worked perfectly with GVoice. Oh, and it's not like Google is pushing out patches to Voice with any intentionality either.
I joined the forums specifically to post this in the hope it helps someone else and sparks other ideas how to beat this. This appears to be a recently discovered phenomenon. Also, since the GS6 is still relatively new, maybe this will help to raise awareness and provoke a patch. Who knows.
Anyone encounter other ideas for getting Voice to regain prime position again?
FractalK said:
So, I tried some of the fixes suggested on this forum and they haven't taken yet. Disabling HD Voice works but causes other problems I'll describe below. With HD Voice active, I tried uninstalling GVoice app and removing my number altogether, then adding it all back again as if for the first time. That did not work. I tried twice. All voicemail still gets routed into my Verizon voicemail.
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Click to collapse
Finally got this to work by ensuring to clear app data before uninstalling an making sure not to prematurely hang up on Google voice as it reinstated the call forwarding on my new mobile phone. With this fixed e now have a work-around for using Google voice while still maintaining advanced calling features.
FractalK said:
Finally got this to work by ensuring to clear app data before uninstalling an making sure not to prematurely hang up on Google voice as it reinstated the call forwarding on my new mobile phone. With this fixed e now have a work-around for using Google voice while still maintaining advanced calling features.
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Click to collapse
I can confirm this process works. I turned on HD calling. In Application Management, I cleared cache and data on the Google Voice app, then uninstalled it. I then went to my computer and deactivated Google Voice mail. I then reinstalled Google Voice on my phone, and stepped through the configuration (Verizon doesn't support it directly, so you'll see that boogie-woogie - just take the defaults and move through it). I then went back to the PC and enabled Google Voice, and let the lady finish and hang up on me. Subsequent tests confirmed that I have Google Voice mail now, while HD calling is active.
jimbobtexas said:
I can confirm this process works. I turned on HD calling. In Application Management, I cleared cache and data on the Google Voice app, then uninstalled it. I then went to my computer and deactivated Google Voice mail. I then reinstalled Google Voice on my phone, and stepped through the configuration (Verizon doesn't support it directly, so you'll see that boogie-woogie - just take the defaults and move through it). I then went back to the PC and enabled Google Voice, and let the lady finish and hang up on me. Subsequent tests confirmed that I have Google Voice mail now, while HD calling is active.
Click to expand...
Click to collapse
I followed your steps exactly and from what I can tell everything is working properly on mine as well. THANK YOU!!
Fixed
I only have hangouts installed, I don't use the Google Voice app anymore. After I enabled advanced calling, apparently my VM forwarding also stopped.
All I had to do to fix it was re-enable the call fowarding options, and I'm back in business.
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
The key to the whole thing is to let the call forwarding calls fully finish and hang up on you. If you hang up, they won't complete.
Didn't have to do anything on my S6 besides going through the prompts again and letting them finish. The whole uninstall/reinstall thing may be overkill.
mustangz5 said:
All I had to do to fix it was re-enable the call fowarding options, and I'm back in business.
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
Click to expand...
Click to collapse
Still not working....
Unfortunately I still can't get it working on my s6. It works if a person calls my "google voice" number. However, if they call my "verizon" phone number it just will not go to voicemail...it rings and rings. Call forwarding is on, i've done all the steps. Any one else having this problem?
Yeah same here at least visual voice mail is free now
Sent from my SM-G920V using XDA Free mobile app
golfprorm said:
The key to the whole thing is to let the call forwarding calls fully finish and hang up on you. If you hang up, they won't complete.
Didn't have to do anything on my S6 besides going through the prompts again and letting them finish. The whole uninstall/reinstall thing may be overkill.
Click to expand...
Click to collapse
I wonder why it worked so easily for you.
I've tried letting it hang up on me for all 3 numbers (*71, *90, *92), but it seems to refuse to work. I'll have to try the uninstall/reinstall stuff later and see if that triggers it for me.
Not working....
For those of us still having problems....I created a post on verizon's S6 community support site as well....
https://community.verizonwireless.com/thread/858976
ajbang said:
For those of us still having problems....I created a post on verizon's S6 community support site as well....
https://community.verizonwireless.com/thread/858976
Click to expand...
Click to collapse
Hopefully Verizon will figure this out quickly.
Now I can't get google voice to work even with advanced calling disabled. I have it entirely set to off in settings, called all 3 numbers to setup the forward (and let them hangup on me), yet when I call my number, I get a Verizon message about needing to enter the phone number of the mailbox you're trying to leave a voicemail for...

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