I'm assuming I'm holding the phone wrong and the proximity sensor is allowing touches. When the other party couldn't hear me I saw that I was no longer even on the phone screen anymore, and couldn't figure out how to get back before they hung up. For anyone not having this problem or figured out how to fix it: Do you hold your phone a certain way, is it touching your face, away from your face. How far away?
Happend to me recently. Try to put the phone to ear by speaker first (where sensor is).
Related
Some kind of weird problem here; everytime i make a call and want to hold my phone to my ear the following happens:
- My screen turns to black (normal behaviour)
- Simultaneously my ear speaker mutes for as long the screen is black
- My screen almost instantly turns on again, turning on my ear speaker too
- This continues to happen as long as i hold my phone to my ear, so my ear speaker goes on-off-on-off-on-off, i cannot make a conversation like this.
The strange thing is, when i remove the phone from my ear, preventing the proximity sensor to see my face and to black the screen, nothing happens and the ear speaker keeps on (so is the screen).
Any idea how this could be caused? When i opened my phone recently, i noticed that there is a ribbon cable damaged (the ear speaker one, i thought it was the (-) side, the (+) is still connected).
Could this be the reason of my ear speaker simultaneously muting when the screen is turning to black? I don't see the relation to those two things happening.
Thanks!
have the same problem with mine, anyone has any ideas?
Same here
I am having this same issue.
It started all of a sudden around June 28th. I submitted a bug report to google approximately two weeks ago and haven't heard anything back. Hopefully, the Jelly Bean update will fix this issue if it isn't corrected sooner.
For now, I just hold the phone horizontally with the screen facing upwards to prevent the screen from turning off and killing the audio.
Official Bug Report
Since I am still experiencing this issue I have posted the issue on Google's Android support. If you are also experiencing this problem please go here <code(dot)google(dot)com/p/android/issues/detail?id=36595>, leave a comment, and follow along as we hope to get this solved.
Hello!
I currently am running Jelly Beans ROM Build 8 on my phone and I have come across a strange problem. What I love about this phone is that, unlike my previous phone, when I would answer phone calls and put the phone to my face, the screen would black out/go to sleep so I don't accidentally end the calls with my cheek (with my previous phone I was constantly doing that). However, for some odd reason, if I answer/ignore a call, the sensitivity of the light sensor (or whatever it is called that would it on the top right corner of my phone that would help black out my screen once I put my face to it) is still on like I am in a phone call mode. For example, I go to text and my thumb gets too close to the sensor and the screen blanks out. I have to unlock it and in the process the screen blanks out. If I keep my fingers away from the sensor, it works fine, but I am so confused on why this screen sleep sensitivity continues. If I reboot my phone, it's fine and back to normal, but I don't want to keep doing that every time I answer a call or ignore it. Has anyone come across this problem or can aid me in finding out how to fix it?
Thank you! Any help would be appreciated!
Bump - anyone have any suggestions? Thanks!
So I'm not sure what to make of this but sometimes the speaker on the bottom of the phone won't work. For phone calls or music or anything. Earlier I was trying to figure out why and I gently pressed on the middle back of the phone and the sound came right on! What does this mean? What is it going to take to fix my phone.
Wdustin1 said:
So I'm not sure what to make of this but sometimes the speaker on the bottom of the phone won't work. For phone calls or music or anything. Earlier I was trying to figure out why and I gently pressed on the middle back of the phone and the sound came right on! What does this mean? What is it going to take to fix my phone.
Click to expand...
Click to collapse
The exact same thing happens to me. I can get sound from earbuds, but when I unplug the earbuds, the speaker doesn't turn on like it should. But tapping the phone hard, such as on the back, will make the speaker turn on. Sometimes the speaker turns off by itself, I can tap it hard again to turn it on again. Just started happening in the past week or so.
See this other thread for solutions:
http://forum.xda-developers.com/newreply.php?do=postreply&t=2945842
Lately, my proximity sensor has been giving me trouble - at least, I think it's the proximity sensor. The symptoms:
1) I can't unlock the phone unless there is enough ambient light. Generally not a problem, but a little inconvenient.
2) As soon as I start a call, the screen goes black and will not turn back on no matter what, making it impossible to bring up the dialpad or hang up. I've enabled the "power button to hang up" setting, but it doesn't seem to be doing anything. The only way to end a call is to wait for the other side to hang up or remove the battery. The former is fine if I'm actually talking to a person, but if I get into an auto-attendant tree I'm screwed. It happens regardless of whether I'm holding the phone to my face or not. Flat on a table, same behavior.
The phone is rooted, are there any apps or things I can do to verify that it's the proximity sensor? Is there any way to just disable the proximity sensor in software?
Use the hidden menu (3845#*850#) and go into device test.
There is a proximity sensor test there. As you move your hand near the sensor it wall say near and as you move it away it will give you a light reading.
Thanks - the top always says "Proximity: NEAR". The bottom one says "Light: off" If I wave my hand hear the sensor, it turns blue and give me a reading hovering around 10. Closer to the phone and it's red and gives me a lower reading. Holding my finger on the phone, completely blocking the sensor, gives me the "Light: off" reading again.
I'm not quite sure what to make of that.
I've had similar problems with my international version G3. Both times I have had to take off the back cover, remove the various screws around the top half of the phone, pull off the plastic casing, and then use compressed air to spray out the area around the proximity sensor. After this the phone works fine for a month or so.
Somehow dust seems to be getting into the phone quite easily. I'm wondering if the area around the speaker grill is not fully sealed.
I finally took the time to disassemble my phone and sure enough, the proximity sensor was filthy. A couple seconds with a can of compressed air and things seem to be back to normal.
Thanks!
I have a lg g stylo the sensor is so sensitive .. I wave my hand over my phone and the screen goes black I am trying to figure out how to turn it off ..
eriqjaffe said:
Lately, my proximity sensor has been giving me trouble - at least, I think it's the proximity sensor. The symptoms:
1) I can't unlock the phone unless there is enough ambient light. Generally not a problem, but a little inconvenient.
2) As soon as I start a call, the screen goes black and will not turn back on no matter what, making it impossible to bring up the dialpad or hang up. I've enabled the "power button to hang up" setting, but it doesn't seem to be doing anything. The only way to end a call is to wait for the other side to hang up or remove the battery. The former is fine if I'm actually talking to a person, but if I get into an auto-attendant tree I'm screwed. It happens regardless of whether I'm holding the phone to my face or not. Flat on a table, same behavior.
The phone is rooted, are there any apps or things I can do to verify that it's the proximity sensor? Is there any way to just disable the proximity sensor in software?
Click to expand...
Click to collapse
If it does become a problem there is an exposed module just for diabling prox sensor
Proximity Sensor Issue Solved
Just opened the Mobile yesterday night, and after a little hectic; i had managed to clean the dust from board sensors.
Working Perfect now, like a charm !
When i receive a phone call the screen turns off when i put it to my face, but when i move it away the screen never turns back on. I can't hang up the phone i end up having to restart the whole damn thing. Anyone else experienced this?
Yes I have the same issue going on now. I'm trying to see if there's some kind of manual over-ride or if the phone can cycle the screen on and off with just the side button / power button click alone. Would be fantastically helpful.
Mine is not dirty, it is broken, I have tried cleaning it with no avail.