When i receive a phone call the screen turns off when i put it to my face, but when i move it away the screen never turns back on. I can't hang up the phone i end up having to restart the whole damn thing. Anyone else experienced this?
Yes I have the same issue going on now. I'm trying to see if there's some kind of manual over-ride or if the phone can cycle the screen on and off with just the side button / power button click alone. Would be fantastically helpful.
Mine is not dirty, it is broken, I have tried cleaning it with no avail.
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So i am at home playing with my Xoom fine before going to work. I place it in it's padded bag and get in my car to go to work. No bumps, no bangs, no drops. I get into work and pull it out to play with it some more and the screen is dead, or so it seems. Backlight not coming on. So i think it is dead and force a soft reboot, still can see nothing, i try a few more times, finally i notice if i hold it in just the right light i can see the screen fine, it was rebooting, but the backlight wasn't showing.
I let it finish booting and if i hold the screen in just he right light i can see the live wallpaper moving, so i know the screen is on and working, i can click icons and everything, but the backlight still won't light up. Had to stumble my way to brightness in settings, really hard to do when you can barely make out the screen. Set it to auto, nothing, set it to fully bright, stil nothing.
Is this a hardware issue? Or could i have some random software glitch? I rebooted three times now, hoping it would change. Nope. Stock software, no root, nothing. Had it for almost a month now. This sucks.
Does anyone know if there is an issue with the proximity and light sensors in the Samsung Focus v1.3? Neither of them work on mine.
When I go into Diagnosis, the Proximity Sensor test shows XXX where the detection value would be, and the light sensor says "Val: 0000" in red where the ambient light value would be.
This means whenever I make a call, I have to hit the sleep button on the phone to turn the screen off, lest I accidentally press buttons on it with my ear while I'm talking.
All other features and functions of the phone work just fine. I've dropped it once, but the Prox/Light sensor issues started occurring before that.
Any assistance would be appreciated.
Might be a hardware issue i have the same problem, i tried to fix it by installing the factory ROM. No luck. I'm gonna bring it back to rogers to see if i can get it fixed :\
Similar problem
My phone will go to blank screen as soon as I hit "Answer" or for outgoing whet I tap "Call" so I can't put on the speakerphone or hangup. All butons and functions are disabled. I have to remove the battery to reset the phone or wait for the caller to hang up. On calling "VoiceMail" it just goes on and on before hanging up so removing the battery works faster and restarting the computer.
I have tried to adjust the proximity indicator as I read on another forum but it doesn't seem to make any difference. I have to add that this seems intermittent and sometimes it works normal and sometimes not.
Maybe "dropping it" has something to do with it. One forum said customer service wanted him to do a hard reset which I assume is the only way to get rid of the Mango update or any apps installed that may be a contributing factor. If anyone has any ideas let us know.
The problem is like this:
SOMETIMES when I call someone, the screen turns off without approaching the phone to my ear. The screen is not turning off by pressing the power button or the volume buttons (I enabled using GravityBox to turn on the screen using the volume keys).
After I end up the call, after a couple of seconds, the phone comes back to normal.
Once again, this behavior appears just SOMETIMES! Usually I don't have this problem!
Any ideas to how so solve this problem?
peslap said:
The problem is like this:
SOMETIMES when I call someone, the screen turns off without approaching the phone to my ear. The screen is not turning off by pressing the power button or the volume buttons (I enabled using GravityBox to turn on the screen using the volume keys).
After I end up the call, after a couple of seconds, the phone comes back to normal.
Once again, this behavior appears just SOMETIMES! Usually I don't have this problem!
Any ideas to how so solve this problem?
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I wouldn't worry too much about it, its just a glitch, it happens to me sometimes too , when i put it on speaker and i get close to the phone , the screen turns off and it comes back after a while. it doesn't bother me too much. It might be that the sensor is too sensitive. Have you tried a custom rom ?
This issue happens to my son's phone too.
Anyway, it shouldn't be random, please double check if it happens ALWAYS after a phone reboot, this is the behaviour of mine
I want the moderator to ban me.
display issue
Hello,
I have started to face the same issue mentioned above.
On googling I came across the motorola forum (google search: Moto G Proximity Sensor Software Issue)
It seems the issue is being discussed there and apparently they need more moto g users with this issue to help them out solve this.
On using z device i noticed the proximity sensor value stuck at 3 with no change covered/not covered (sensor) [Phone running without restart for 6+ hours]
After restarting the phone the sensor value in z device changes. 100 (uncovered) to 3 when covered.
I will keep checking this every few hours to see when does the proximity sensor stop working without restarting the phone. (uptime)
Can the DEV's here help us out? looks like Motorola may take some time in finding a solution to this issue.
This seems to have went away with 4.4.3 and the new Dialer app.
When I make a call and hold the device to my ear, the screen goes off. And that's fine. But when I remove the device from my ear, the screen is still black. I say goodbye to the caller, and to interrupt the conversation I have to press the power button or double tapp screen to wake the screen. Is there any option to wake the screen more actively?
The same problem here....
I hope they will fix this in future updates. My friend dont have this problem. On other forum some guy told me that i need move phone and i will get phone wake up. On my other phone (s9+) i dont have this problem. This problem have many s10 series phone. I read that the problem is because proximity sensor position. And AOD dont turn off when is phone in a pocket or screen down wich use more battery.
I tried old good wipe cache in recovery and...it's good, problem is gone.
Try it too!
I try. It didn't help
Same problem as well, it doesn't happen always but often enough to annoy me...
yeah, same problem here man
same problem.. if you turn your phone upside down it will get the movement and show the screen but don't think this is actually a good workaround! does anyone know if there is something to do for it?
I'm assuming I'm holding the phone wrong and the proximity sensor is allowing touches. When the other party couldn't hear me I saw that I was no longer even on the phone screen anymore, and couldn't figure out how to get back before they hung up. For anyone not having this problem or figured out how to fix it: Do you hold your phone a certain way, is it touching your face, away from your face. How far away?
Happend to me recently. Try to put the phone to ear by speaker first (where sensor is).