The problem is like this:
SOMETIMES when I call someone, the screen turns off without approaching the phone to my ear. The screen is not turning off by pressing the power button or the volume buttons (I enabled using GravityBox to turn on the screen using the volume keys).
After I end up the call, after a couple of seconds, the phone comes back to normal.
Once again, this behavior appears just SOMETIMES! Usually I don't have this problem!
Any ideas to how so solve this problem?
peslap said:
The problem is like this:
SOMETIMES when I call someone, the screen turns off without approaching the phone to my ear. The screen is not turning off by pressing the power button or the volume buttons (I enabled using GravityBox to turn on the screen using the volume keys).
After I end up the call, after a couple of seconds, the phone comes back to normal.
Once again, this behavior appears just SOMETIMES! Usually I don't have this problem!
Any ideas to how so solve this problem?
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Click to collapse
I wouldn't worry too much about it, its just a glitch, it happens to me sometimes too , when i put it on speaker and i get close to the phone , the screen turns off and it comes back after a while. it doesn't bother me too much. It might be that the sensor is too sensitive. Have you tried a custom rom ?
This issue happens to my son's phone too.
Anyway, it shouldn't be random, please double check if it happens ALWAYS after a phone reboot, this is the behaviour of mine
I want the moderator to ban me.
display issue
Hello,
I have started to face the same issue mentioned above.
On googling I came across the motorola forum (google search: Moto G Proximity Sensor Software Issue)
It seems the issue is being discussed there and apparently they need more moto g users with this issue to help them out solve this.
On using z device i noticed the proximity sensor value stuck at 3 with no change covered/not covered (sensor) [Phone running without restart for 6+ hours]
After restarting the phone the sensor value in z device changes. 100 (uncovered) to 3 when covered.
I will keep checking this every few hours to see when does the proximity sensor stop working without restarting the phone. (uptime)
Can the DEV's here help us out? looks like Motorola may take some time in finding a solution to this issue.
This seems to have went away with 4.4.3 and the new Dialer app.
Related
Does anyone know if there is an issue with the proximity and light sensors in the Samsung Focus v1.3? Neither of them work on mine.
When I go into Diagnosis, the Proximity Sensor test shows XXX where the detection value would be, and the light sensor says "Val: 0000" in red where the ambient light value would be.
This means whenever I make a call, I have to hit the sleep button on the phone to turn the screen off, lest I accidentally press buttons on it with my ear while I'm talking.
All other features and functions of the phone work just fine. I've dropped it once, but the Prox/Light sensor issues started occurring before that.
Any assistance would be appreciated.
Might be a hardware issue i have the same problem, i tried to fix it by installing the factory ROM. No luck. I'm gonna bring it back to rogers to see if i can get it fixed :\
Similar problem
My phone will go to blank screen as soon as I hit "Answer" or for outgoing whet I tap "Call" so I can't put on the speakerphone or hangup. All butons and functions are disabled. I have to remove the battery to reset the phone or wait for the caller to hang up. On calling "VoiceMail" it just goes on and on before hanging up so removing the battery works faster and restarting the computer.
I have tried to adjust the proximity indicator as I read on another forum but it doesn't seem to make any difference. I have to add that this seems intermittent and sometimes it works normal and sometimes not.
Maybe "dropping it" has something to do with it. One forum said customer service wanted him to do a hard reset which I assume is the only way to get rid of the Mango update or any apps installed that may be a contributing factor. If anyone has any ideas let us know.
Not sure if any of you had this but I notice my phone when placed on speaker mode, after calling my screen goes blank and none of the key function work (all buttons including home, power, etc) and I had to do a battery pull. I assume this may not happen as often but I recently get it a couple times already.
I spoke with the S2 guys and notice this happens to their handheld due to the sensor set. One best way to work around is simply Turn off proximity sensor under Call setting.
This happen when I had a 2.3.6 TGY KK5 stock rom.
Moodaleon said:
Not sure if any of you had this but I notice my phone when placed on speaker mode, after calling my screen goes blank and none of the key function work (all buttons including home, power, etc) and I had to do a battery pull. I assume this may not happen as often but I recently get it a couple times already.
I spoke with the S2 guys and notice this happens to their handheld due to the sensor set. One best way to work around is simply Turn off proximity sensor under Call setting.
This happen when I had a 2.3.6 TGY KK5 stock rom.
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Click to collapse
yeah buddy same thing happens with my device as well.. bt it doesent always have to be on speaker mode. on normal mode also sometimes my device goes blank..
anyone here help please.....
Several users on our russian forum have reported same problem on different ROMs (2.3.4, 2.3.5 and 2.3.6). Most of them are using phone calls about 60-90 minutes per day.
I never had this issue with my 2.3.5 Germany ROM, but I am using my phone for calls just for 5-10 minutes in a week.
Tip
You don't have to replace battery. Just long press power button (over 10 seconds), and phone should reboot.
I've seen the same problem on my phone, but after I pressed the power button for about 7 seconds and let go, the screen came back and I was able to hang up the call. I've turned off the proximity sensing (settings -> calls -> proximity sensor) and haven't seen the issue since then.
cocoa7 said:
I've seen the same problem on my phone, but after I pressed the power button for about 7 seconds and let go, the screen came back and I was able to hang up the call. I've turned off the proximity sensing (settings -> calls -> proximity sensor) and haven't seen the issue since then.
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Click to collapse
okk i wll give it a try........
my gf is experiencing this issue on her SGR as well. After a call, the phone will become unresponsive and the red spot(light sensor) near the speaker at the top of the phone will be lighted up.
using stock + ardatdat's 1.3A kernel (default settings).
will try the proximity sensor solution and hope the issue goes away.
PauseZ said:
my gf is experiencing this issue on her SGR as well. After a call, the phone will become unresponsive and the red spot(light sensor) near the speaker at the top of the phone will be lighted up.
using stock + ardatdat's 1.3A kernel (default settings).
will try the proximity sensor solution and hope the issue goes away.
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Click to collapse
yes buddy after unchecking the promixity sensor in call option it 0does work... bt still sometime red sensor glows and slows my phone down..... if anything of this kind is experienced then do share..
should be fine once you switch the proximity sensor off as thats what it seems to cause all the prob and the only thing u have to live with is ur screen doesnt go dim when you stick it to ur face while talking
When I make or receive a phone call on my new Nexus the screen blacks out. I understand that it should black out when the phone is brought up to my ear, but it blacks out even though the phone is eighteen inches away from me. There is nothing on top of the proximity sensor and it is clean. The phone is not in a case. The sleep timer in set to two minutes. The cache partition has been cleared.
I think this happened after upgrading from Android 5 to 5.1, but I cannot be certain.
The AndroSensor app always reports that the proximity sensor detects something at 0.0 inches (with 12.7 mA), even though the sensor is uncovered.
I have seen several threads in various forums on this issue with the Nexus 5, but I have not seen a definitive answer as to what is wrong and what can be done about it.
Help would be very much appreciated as I need to know if it is a software bug that will be fixed as part of routine updates, if it is a user fixable problem (operator error!), or if the sensor is actually dead, in which case I can exchange the phone (Amazon uk).
Chasharv
Chasharv said:
When I make or receive a phone call on my new Nexus the screen blacks out. I understand that it should black out when the phone is brought up to my ear, but it blacks out even though the phone is eighteen inches away from me. There is nothing on top of the proximity sensor and it is clean. The phone is not in a case. The sleep timer in set to two minutes. The cache partition has been cleared.
I think this happened after upgrading from Android 5 to 5.1, but I cannot be certain.
The AndroSensor app always reports that the proximity sensor detects something at 0.0 inches (with 12.7 mA), even though the sensor is uncovered.
I have seen several threads in various forums on this issue with the Nexus 5, but I have not seen a definitive answer as to what is wrong and what can be done about it.
Help would be very much appreciated as I need to know if it is a software bug that will be fixed as part of routine updates, if it is a user fixable problem (operator error!), or if the sensor is actually dead, in which case I can exchange the phone (Amazon uk).
Chasharv
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Click to collapse
Just press the power button when that happens, screen will turn on again. Done.
Nexus 5 black screen: thanks, but more help needed
beekay201 said:
Just press the power button when that happens, screen will turn on again. Done.
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Click to collapse
Thanks for this, but if the power button it set to end the call it does indeed turn the screen on again, but of course also ends the call prematurely. If the power button is not set to end the call, then nothing happens when it is pressed during a call and the screen stays black. The only way out of the black screen under those circumstances is to hold the power button down to turn the phone off and then restart it!
Prior to the upgrade 5.1, from the version of 5 that came with the phone, when I made or received a call the screen remained active until I put the phone to my ear.
Further advice would be much appreciated.
Chasharv
Chasharv said:
Thanks for this, but if the power button it set to end the call it does indeed turn the screen on again, but of course also ends the call prematurely. If the power button is not set to end the call, then nothing happens when it is pressed during a call and the screen stays black. The only way out of the black screen under those circumstances is to hold the power button down to turn the phone off and then restart it!
Prior to the upgrade 5.1, from the version of 5 that came with the phone, when I made or received a call the screen remained active until I put the phone to my ear.
Further advice would be much appreciated.
Chasharv
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Click to collapse
if i make or answer a phone call, and put it on speaker, after a few secs it will turn the screen off automatically. If i then press the pwer button (i don't have the accessibility option on), it WILL wake the screen but doesn't end the call.
running stock LMY47D
Nexus 5 black screen, solved
beekay201 said:
if i make or answer a phone call, and put it on speaker, after a few secs it will turn the screen off automatically. If i then press the pwer button (i don't have the accessibility option on), it WILL wake the screen but doesn't end the call.
running stock LMY47D
Click to expand...
Click to collapse
Thanks for this, but the problem was that the screen blacked instantly on making or receiving a call and was unresponsive, so the only way forward was to press the power button. This either terminated the call or shut down the phone, according to how it was set, so neither was useful.
As I said originally, I suspected the proximity sensor was faulty as the a proximity detector sensor app always indicated that there was something close to it. Hence the phone would assume it was next to my ear when making or receiving calls, and so black the screen. This morning, for reasons that I don't understand at all as I have not changed anything on the phone, the proximity sensor is reported as working and the phone behaves as it should on making and receiving calls!
I suppose that either the sensor has an intermittent fault, or something in the phone's software has changed to permit it to work. I have a couple of week's left before the Amazon return window expires, so I will monitor the situation.
Thanks once more for the help.
Chasharv
I have the identical problem with my nexus 5 running stock kitkat. Makes it very hard to use the keyboard to reply to automated requests to "if... press 1, if.... press 2".
Is it possible to turn the proximity sensor off? I don't need it and it just causes problems for me.
My Mi5 is facing a weird issue. Have jotted down all details below. Has anyone else faced this issue? What is the fix? Please help!
1. The phone works fine as long as the screen is on. It does not hang or face any issues.
2. After locking the phone, the screen does not come on (this happens sometimes not always). It always happens when I leave the phone un-touched for a while. The phone remains on (I can hear the lock sounds, phone ringing and also see the keypad lights) however the screen does not come on. I need to wait for a long time for it to work after multiple presses of the unlock button or I need to restart the phone.
3. I do not think it is a screen issue because it works when on. I think it is the 'sleep of death' issue.
4. I have reset the phone. I have re-loaded the global MiUI 8 ROM and also tried loading the developer rom. I have not rooted the phone so far. Happy to do it if needed.
5. The issue does not happen if I have the music player on and lock the screen. It tends to happen only when the phone goes totally to sleep with no applications using it in the background.
Please let me know what I can do to fix the issue.
Thanks.
When i receive a phone call the screen turns off when i put it to my face, but when i move it away the screen never turns back on. I can't hang up the phone i end up having to restart the whole damn thing. Anyone else experienced this?
Yes I have the same issue going on now. I'm trying to see if there's some kind of manual over-ride or if the phone can cycle the screen on and off with just the side button / power button click alone. Would be fantastically helpful.
Mine is not dirty, it is broken, I have tried cleaning it with no avail.