So my phone just started showing this behavior like a day or two ago. It's doing it right now. Both my Wifi and 4G icons appear in the notification bar. The 4G icon isn't showing activity (the download and upload arrows are dimmed), BUT if I go to my "Phone Info" app, and go to Phone Information it shows:
GSM service: In service
GPRS service: Connected
Network Type: HSDPA
Before whenever I was on Wifi only the Wifi icon would show up, and Phone Info would show GPRS Service as : Disconnected, i.e. normal behavior. Now it appears there is a conflict somewhere and the 4G network is showing as connected even when wifi is on.
Now, I did make some changes recently:
1) Temp-rooted and pm disabled a bunch of bloatware - this was like 4 or 5 days ago and I didn't have the problem at all so I'm not sure if it's related.
2) I unchecked Wireless Settings > Mobile Networks > "Enable always on mobile data" - Thought it might save battery when in sleep mode.
I think the problem started after #2. I've since checked that option back on, restarted, airplane mode, battery pull etc., but it's still exhibiting the same behavior. I've never seen this happen on any of my past Android devices (a lot). If I go to the Quick Settings it shoes Mobile Network is OFF but it IS checked. It's really confusing. When you turn Wifi on, Mobile network should disconnect, but according to phone Info, mine is on and I've been getting "network issue, try again" in the Market, and "Network Communication issues" in the Speedtest app so clearly something is being affected.
This has been my ONLY problem with my Sensation thus far, and the fact that it JUST started doing this makes me wonder what I could have done to affect it.
Thoughts?
EDIT: Every once in awhile the 4G icon WILL disappear leaving only Wifi on, and Phone info shows GPRS service: Disconnected, but eventually the 4G/2G icon comes back and Phone info shows GPRS service: Connected, so it keeps trying/turning itself on even though my Wifi is connected. WTF!
If you're on a t mo device it's because of the my device app. Open and close it or end the process in system panel and it should fix the problem.
I believe this is somewhat normal...
I have voice only plan and disabled data through the *#*#INFO#*#* menus. The only way I can get data is through Wifi, which I always have enabled, regardless when I go to About Phone -> Network, I see mobile network type HSDPA.
It seems like voice is going through the 3G/4G but not any data. Not sure why you do get the 4G popping up, I sure don't.
Sdobron said:
If you're on a t mo device it's because of the my device app. Open and close it or end the process in system panel and it should fix the problem.
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Thanks! I tracked down the second package name for "My Account" (one is for My Account, one is for My device), disabled and rebooted. So far so good; Wifi is connected, no 4G icon, and Phone info shows GPRS service: Disconnected as it should. I had already disabled one package but not the other. I can live w/o the My account feature for a bit and I'll keep an eye out to see if the problem returns.
bigmase521 said:
Thanks! I tracked down the second package name for "My Account" (one is for My Account, one is for My device), disabled and rebooted. So far so good; Wifi is connected, no 4G icon, and Phone info shows GPRS service: Disconnected as it should. I had already disabled one package but not the other. I can live w/o the My account feature for a bit and I'll keep an eye out to see if the problem returns.
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Click to collapse
You phone will always connect to data whn using Tmobile apps such as my account app. Its because they need network data, not web data, to get their info like your usage, and billing. If you manually shut of data and turn wifi on and try to open the my account app, it will give you error.
Just because you turn Wifi on, it doesnt make the data shut off. It just connects to WIFI because its a stronger signal. It will still access the 4G data for netork required information. You can manually shut off mobile data and then turn on wifi if you want.
^This is true, I'm manually switching 4G off when connected to WiFi.
dubie76 said:
You phone will always connect to data whn using Tmobile apps such as my account app. Its because they need network data, not web data, to get their info like your usage, and billing. If you manually shut of data and turn wifi on and try to open the my account app, it will give you error.
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I realize this, however I was never trying to use the T-mobile apps.
dubie76 said:
Just because you turn Wifi on, it doesnt make the data shut off. It just connects to WIFI because its a stronger signal. It will still access the 4G data for netork required information. You can manually shut off mobile data and then turn on wifi if you want.
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Of course it does. What would be the point in having BOTH Wifi and 4g/3g/EDGE data on at the same time, all the time? That would be a HUGE drain on your battery if it were constantly using both radios and connected to/searching for both networks. When you turn Wifi on, the mobile data radio gets turned off. When you de-activate Wifi, mobile data turns back on. This is why you get much better battery life on Wifi because the 4g/3g radio gets turned off. Plus, both can't be connected at the same time or else there would be routing problems i.e., it would get confused as to which connection to use.
This is exactly what happened to my phone in that that both WERE on at the same time and it was causing no traffic to get in/out and I couldn't figure out why. Disabling the two t-mobile My Account packages solved it so it seems like
one was trying to connect in the background and couldn't but then froze the radio state. I'm not gonna re-enable the app to confirm but IIRC when you're on Wifi and fire up the My Account app, it either prompts you to turn off wifi, or it just disables wifi temporarily and fires up the mobile radio in the background, and re-enables when you're done.
Sdobron said:
If you're on a t mo device it's because of the my device app. Open and close it or end the process in system panel and it should fix the problem.
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Click to collapse
Yep. If you keep the T-Mobile my account app running it will do that cause It needs the 4G/Data connection.
xamadeix said:
Yep. If you keep the T-Mobile my account app running it will do that cause It needs the 4G/Data connection.
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Right, but what I'm saying is that I wasn't running the app. It does run as a service though so I'm wondering if it was trying to connect on it's own in the background, though I'm not sure why. I haven't seen this behavior on any other devices including my Sensation before I disabled one of the My Account apps, but I'm almost positive at this point it was the culprit. Could be because I had only disabled one of them and not both. After I disabled the second, the problem went away.
Do you have WiFi sleep disabled?
If not, phone may revert to regular data until you start communicating and wake up your WiFi.
Just a thought.
Sent from my HTC Sensation 4G using Tapatalk
PaulGiz said:
Do you have WiFi sleep disabled?
If not, phone may revert to regular data until you start communicating and wake up your WiFi.
Just a thought.
Sent from my HTC Sensation 4G using Tapatalk
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Nope, sleep policy is set to "Never" and wifi sticks fine. Still happened even with screen on so wifi was def. awake. I fixed it by disabling the T-Mo My Account apps so I'm cool but maybe it can help someone else if they have the same problem. It's really weird, never seen it happen before. I wish I took a video of it before I disabled the apps. Thanks guys.
bigmase521 said:
Right, but what I'm saying is that I wasn't running the app. It does run as a service though so I'm wondering if it was trying to connect on it's own in the background, though I'm not sure why. I haven't seen this behavior on any other devices including my Sensation before I disabled one of the My Account apps, but I'm almost positive at this point it was the culprit. Could be because I had only disabled one of them and not both. After I disabled the second, the problem went away.
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Click to collapse
It's poor coding in the app. Nothing you're doing wrong.
When the download booster is turned on I keep getting connectivity errors. For example; after watching YouTube videos or browsing the Web for a few minutes I will lose connection and get the check network connection message. If I toggle wifi off and on it will work for a a few minutes and and then give the same error. I have tried a factory reset and the problem is still there.
Can anyone confirm this? Not sure if it's a bug or maybe an issue with my WiFi. Also the problem is only when WiFi booster is turned on. There are no issues when it is off.
Hi all,
For the past few days, my Galaxy s6 WIFI got crazy.
When I switch it on, it scan for networks, find some and the network it knows and connect to it.
but than, it keep scanning all the time.
meaning, all other networks are gone and I can see only the network that it connected to, after 2-3 sec it start to scan again while still connected.
showing 2-3 networks around, and than stop scanning and all of the networks are gone again (except the one it connected to), and after 2-3 sec, all over again.
In addition, if I try to switch it off, it looks like I can't - it keeps start and stop scanning all the time in a loop. like on and off, on and off - and in addition its killing my battery.
The only thing I managed to do is, when I clicked to switch it off, a sec before it got crazy there was a line there so I clicked on it and turned off the option of
letting apps to search for WIFI automatically.
This solve the switch off and on issue - so when I switch to off, its stays off.
I don't know how to get back to this screen (of letting or not to apps to search for WIFI) tough.
The first problem that it keeps scanning when on even if connected to a network - still can't find a solution for it.
I found someone with the same issue on a local forum, he did a factory reset and couldn't located the problem.
Can someone advise?
Thanks.
Hey guys! I'm at a bit of a standstill.
I just purchased a Galaxy S7 Edge (T-Mobile if it matters) and I'm having some issues with a few games. For some reason, most of them just won't load over WiFi but they load perfectly over mobile data. Here's a few prime examples:
NFL Mobile. When connected to WiFi, the game gets stuck at "Signing Contracts." Eventually it times out and says I need to be connected to the internet. The second I turn off wifi the game immediately proceeds past the stuck screen and works just fine.
Asphalt Xtreme: The game loads, but when you're finished with a race it says "getting card info" or something similar which it's essentially referring to the rewards. Over Wifi, the connection times out. Over mobile data, it works instantly.
I've only found a few 'fixes' over the internet and none have worked. I haven't tried the factory reset yet but I will if it's my only option. Here's a few things I found online which I've tried, yet no luck.
Changing DHCP to Static in my phone.
Updating DNS1 to 8.8.8.8.
Changing TKIPAES to AES
I use a WRT500 connected via fiber optics, 300mbps if it matters. I'm set to IPv4 (doesn't even have an IPv6 option), PPPoE, WPAPSKWPA2PSK, changed TKIPAES to just AES, WPS is enabled, and I'm getting well over 200 MBPS from speedtests. Web browsing is normal, YouTube loads 1440p+ instantly, etc. My problem seems to be just the games. I've also tried this on my work WiFi, works just fine.
So what do you think I should do here? Is the router the issue? Are there some sort of specific network changes I should make? Thank you for any insight.
If it's working fine on your works WiFi, then it seems the issue is not the phone, almost certainly your home WiFI/Router
Try rebooting the router, if that doesn't work, restore it to factory settings and start fresh, don't forget to write down any info needed for the router to connect
No proxies or VPNs enabled on the router? Sounds like it's struggling to directly connect to the services needed by the game and hanging, rather than knowing there is or is not a connection and proceeding it just keeps trying
Its google being a as*#*#hole again, it happened to me. Drag your screen down, open wifi, then open wifi preferences, (go into advance wifi settings on your phone), There will be a network rating provider, when you open that setting you will see google selected as default, unselect it and select none, (the option that says "none". Problem sovled. Google ruins everything, i turn off as many google settings as I can. Another way around it is to set up another device like a tablet/pc and turn it into a hotspot and then connect your phone to that new hot spot. Its all because some server game require a trusted connection and google tells the game that your wifi is untrusted. Hope that sorts it for you.
Play store stops downloading apps when the screen is turned off. Sometimes, it says "waiting for wifi" but most of the time, the download just stops and it needs to start again. It makes me irritated because i cant download apps when im not using the phone. I already tried to clear the cache and date of play store and also, restarting the phone. Internet is not the problem cause i got a stable connection
stphnjohn said:
Play store stops downloading apps when the screen is turned off. Sometimes, it says "waiting for wifi" but most of the time, the download just stops and it needs to start again. It makes me irritated because i cant download apps when im not using the phone. I already tried to clear the cache and date of play store and also, restarting the phone. Internet is not the problem cause i got a stable connection
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Check for any energy saving mode. Also check battery and WIFI preferences, I do not own a S10PLUS but I've seen and faced this problem with other Android devices. As usual diff devices = the preferences are in diff places.
You can actually check for a preference to KEEP WIFI ON even with the screen off.
Mine is on Settings // WIFI // Menu // Advanced configuration // Keep WIFI on during suspension
Good luck.