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Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea
The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799
I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.
I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.
today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...
Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).
This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage
ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .
Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410
Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.
not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..
Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..
how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...
I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).
Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.
disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF
I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.
Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.
So my photon Q is rather old. Shocking I'm sure. Recently the screen has started behaving very oddly. Flickers, sensitivity is weird, blacks out etc..
I thought perhaps flex ribbon due to keyboard sliding and closing but now I think may be digitizer or the lcd. I"m leaning towards digitizer becasue when it does work it looks perfectly clear. But there will be the one time i push the power to check if I have anything and nothing happens. Reset it and can see the screen wants to do something but can't decide what. Reset over and over and eventually boots up fine.
Digitizer?
Thanks for any info.
Anybody able to chime in
Flickering screen can't have anything to do with the digitizer. The digitizer is just there for input.
It could be that the connector is a bit loose on the mainboard. The way the Photon is designed I wouldn't think it's the ribbon. I could be, but very unlikely. Anyway it's worth looking into the connectors and just to be sure the ribbon as well. But that would take a full dismantle. The connector is just 5 minutes work.
Next time try booting into recovery. If that goes well (and regular boot not) i'm pretty sure it's a hardware problem (GPU).
Die Bruine said:
Flickering screen can't have anything to do with the digitizer. The digitizer is just there for input.
It could be that the connector is a bit loose on the mainboard. The way the Photon is designed I wouldn't think it's the ribbon. I could be, but very unlikely. Anyway it's worth looking into the connectors and just to be sure the ribbon as well. But that would take a full dismantle. The connector is just 5 minutes work.
Next time try booting into recovery. If that goes well (and regular boot not) i'm pretty sure it's a hardware problem (GPU).
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Click to collapse
When boot in any mode Ican't see anything.. A fading circle of grey lines runs vertically down the front. Sometimes after many reboots it fixes itself though. Good to know not digitizer. So take apart and check ribbon and maybe replace LCD likely?
I wonder if it is possible to simply replace the LCD if it's defective or if you have to replace the whole LCD-digitizer-speaker-etc set (which is expensive).
Loader009 said:
I wonder if it is possible to simply replace the LCD if it's defective or if you have to replace the whole LCD-digitizer-speaker-etc set (which is expensive).
Click to expand...
Click to collapse
I ordered a replacement lcd screen so will find out. I also ordered the digitizer and flex cable.
So i'm thinking it may be more hardware involved than screen inolved. When it does work everything is usable and it works fine. This is only about 10% of the time at this point. Otherwise it boots up to show some vertical lines traveling down the middle of the screen but only in a circle in the middle of the screen that fades as it gets close to the edges. I'll try taking apart tomorrow night to see if ribbon and what not looks ok. But so far i've invested about $70 into parts and i'm thinkin about just snagging an S5 for $100. I will miss the keyboard though although I can hope that like the s3 and s4, the s5 will get a keyboard attachment. Thoughts?
If I remember correctly the LCD comes with the ribbon and camera connected. The digitizer is connected via a ribbon to a board in the top of the front panel. You could try to disable the pin. When the phone doesn't seem to work, reboot and try calling yourself. If it rings, there's something wrong with the screen and not the phone.
If there was something seriously wrong with the phone, it wouldn't boot. But that's just me guessing/assuming.
My daughter's Photon has had a digitzer replacement twice. And it looks like it's been used to play football. But that one still rocks. No quirks or any strange behavior for that matter.
What I'm trying to say is that the Photon is a decent piece of hardware. A family of four, we all have a Photon. Three of which have had their digitizer replaced and one an LCD (scratched it when replacing digitizer).
I swapped my Razr HD for an Z2. It was time for a new corporate phone. So that, and the camera, is the reason why I went for a Z2. My options were 930/G3/S5/Z2. S5 is not my cup of tea. The G3 has no ruggedness whatsoever. The 930, apart from WP maybe I should have went for it.
So it came down to the Z2. To be honest I'm looking to trade it when the Z3 compact arrives. We'll see.
@Loader009
Digitizer is a part, board for speaker is a part, the speaker itself is a part (adhesive, watch out, btw 100% the same as Droid4), and the LCD is a part on it's own.
Going to open up my phone tonight after work. I was bored and was just playing with the keyboard sliding it open and closed a bunch and now the screen looks perfectly clear.. although sometimes it will still black out and I have to reboot it a few times to get it back. I feel its more a connection inside like you stated earlier. I love my Photon and really don't want to have to get a non slider phone. New phone's are so friggin huge lol.
The good thing is, the PQ has gotten pretty cheap, so you might want to get a used one at ebay if the part to replace is too expensive.
flickering screen (backlight) is not lcd problem.
for 70% is it problem on mainboard - backlight ic. This problem is caused by using unoriginal charger.
and 30% flex problem
I had my screen become un-responsive etc, it was due to a crack in the ribbon. Swapped it out & all ok.
Easier to swap the whole screen assy than to change the ribbon, but depends on what spares you have/can get.
You'd need to have a good look at the ribbon for any damage.
Sent from my SIM-modded Photon Q
:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Click to expand...
Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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Click to collapse
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
Click to expand...
Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
Click to expand...
Click to collapse
Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse
Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
Is this for waranty or not, device is old 2 months and yellow spot appears on lcd?
Bump
Anyone know does this issue cover warranty? I mean will sony accept this and fix my device?
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
Click to expand...
Click to collapse
Yeah my damn phone same deal, I just posted a thread as well, right by the change port, interestingly enough if I hold the phone in my hand when I would go to lock push the power button, my thumb is right where this mark is as well, so I am now wondering if the slight side pressure over time has done this.
danw_oz said:
Yeah my damn phone same deal, I just posted a thread as well, right by the change port, interestingly enough if I hold the phone in my hand when I would go to lock push the power button, my thumb is right where this mark is as well, so I am now wondering if the slight side pressure over time has done this.
Click to expand...
Click to collapse
Possibly, it can't really be charge port related in my case as i don't use. I haven't plugged the USB into my phone for about 4 or 5 months now. I always use a dock/cradle with magnetic charging in it.
Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
Click to expand...
Click to collapse
Yeah I use mag charge as well at home, just the other at work if I need extra juice
I sent mobile today at t-centar,now i need to wait and see will they accept warranty fir this. Il report back when i get device
I've just had mine repaired for a very similar discoloration under warranty. My screen also started to lift - there's some conjecture that the discolouration is the glue melting!
Had mine delivered back to me this morning after sending it back for this issue. Came back repaired with new screen protectors and new bezle fitted. Through warrenty
guys, can you pelase confirm it the replaced screen is the same as the original? I had it replaced but the screen I got is not the same as the old one..while viewing in extreme sunlight, i could clearly see the LEDs on the display...but now all i see are vertical dots...seems like they fitted a chinese display that looks exactly the same...
santoshcoolhere said:
guys, can you pelase confirm it the replaced screen is the same as the original? I had it replaced but the screen I got is not the same as the old one..while viewing in extreme sunlight, i could clearly see the LEDs on the display...but now all i see are vertical dots...seems like they fitted a chinese display that looks exactly the same...
Click to expand...
Click to collapse
Mine had dots before I sent it away and the screen it came back with also has dote, although now they seem less visable. They were extremely noticable before. Also, my pictures look amazing compared to before.
Before sending it away it was on 4.4.4 but now its on 5.1.1 so weather that has something to do with it or not I dont know.
Ok finally got device back, i got completely "new" unit, only motherboard is my old one..so full cover, digitizer and lcd is new one.
So I got the Moto Z for my birthday, September 19th, and today February 6th I have to consider the phone as dead, as there's too many problems with it..
First problem I had with it, was the vibrator, it made a noise as if it's rubbing against the chassis. This happened after about a month and never went away.
It was problem free for the most part, up until after Christmas, when I put it in my pocket, went for a walk with the dogs, pulled the phone out mid walk and.. The screen was cracked.
A single hairline crack from edge to edge.
I've noticed the glass lifting off the frame on the right side, and so I believe the battery is swelling up and this caused the crack.
There's no pixel damage, but after this all kinds of problems have been surfacing, the screen won't always turn on when someone is calling.
The bottom proximity sensor won't always wake the screen any more.
The finger print sensor is made of plastic, and is now so scratched that I have trouble unlocking the phone with it.
Battery life was never even half decent, if I didn't charge it to and from work I couldn't make it last 12 hours.
Now it's even worse obviously.
Phone can die at any time when it drops below 10% charge, like no "shutting down" notification, screen just goes black.
Connecting the charger it'll go from 0% to 15% in seconds, or take 20 minutes to even boot again.
The ringtone/earpiece speaker has cracked, and is completely unusable now, at the very lowest volume there's a marked crackling noise, turning it up you can't hear what people say on youtube or when making calls.
The magnetic compass has never worked right, it'll make large jumps when turned south, by about 20 degrees west or east.
Makes playing Pokémon Go quite difficult as it'll jump uncontrollably around the south mark.
Occasionally the map will just keep rotating until you make the calibration movements 2-3 times.
It'll drop 4G connectivity and the reception is about half as many bars as my Moto X 2014.
The frame was bent when I climbed up a attic ladder, so the aluminium quality is rubbish. (A few weeks after the self-cracking incident)
I tried contacing Lenovo, but they won't take the battery for warranty as the glass is cracked, the fact that I tried telling them the crack is because of the battery was left on deaf ears.
My wife's HTC One M7 had the same thing happen after 11 months and they replaced the entire phone no questions asked.
Lenovo didn't keep the hardware designers, and is simply trying to churn out a few Lenovo phones with the Moto name before the brand name is truly dead.
In conclusion; Motorola is dead. Don't buy this phone.
You maybe got a bad one, it can happens. I also have the Moto Z and I use it everyday with my moto 360, I bought both like 3 month ago. Also I'm on Nougat and I don't have any issue that you describe, the only thing I also notice is the phone auto shutdown but below 5% which I find normal to save the battery, other phones maybe shutdown at 1% but in fact there still a couple of % more left.
Wow that sucks. Sounds like you got a dud. My Z has been excellent. battery has been amazing and haven't had any problems with the vibration motor.
wilder_mason said:
Wow that sucks. Sounds like you got a dud. My Z has been excellent. battery has been amazing and haven't had any problems with the vibration motor.
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Same here. I've had it since November and no problems at all.
Hahahahahahaha That was a funny post. It was satire right?
I've had 4 Moto Z's and loved them all. 2 Verizon variants, 1 Verizon Force variant, and one US unlocked. The frame on this phone is incredibly sturdy as seen here:
https://youtu.be/kZOfYo4JDIw
All of the damage to your phone has nothing to do with Motorola and everything to do with YOU. Phones don't damage themselves, the speakers don't crack, the fingerprint readers dont scratch themselves, it was you. It sounds like you trashed your phone and now are trying to place blame on someone else (Motorola).
For you to come in here and tell everyone not to buy this phone is absurd. Like I said, I've had 4 of these phones and not one has shown any problems at all. The problem is yourself, not Motorola, not Lenovo, not self-shattering glass, and not self-scratching metal.
You dropped your phone down a flight of concrete stairs and it fell end over end bouncing on every step on the way down. It cracked your screen, scratched your fingerprint reader, jarred your vibrator loose, cracked your speaker, and uncalibrated your compass. Lol That's what happened.
PS the proximity sensor can be finicky. That's the one thing I'll give you. The rest is "rubbish".
BTW, that "sudden shutdown" I experience on my G5, too and it's really bad. After 10-12 it gets down rapidly and sometimes it takes only 30 seconds of usage for the phone to shut down after you are 10%.
tersagun said:
BTW, that "sudden shutdown" I experience on my G5, too and it's really bad. After 10-12 it gets down rapidly and sometimes it takes only 30 seconds of usage for the phone to shut down after you are 10%.
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The battery expanding, cracking the screen, and causing the phone to shutdown randomly at or below 10% should be replaced as a defect. He has a good point with that part. But unfortunately in the warranty it specifically states everything to do with the battery is not covered under warranty. Pretty sneaky way of Lenovo to basically *not* warranty this phone because the battery is locked in and part of the whole construction.
I have to agree, if you haven't bought one yet, don't do it. I do like this phone for its features and mods, but it is designed to be completely disposable. Prices of phones with locked in batteries really should be half the price of what they are.
Dude you need a Z force
If I couldn't have a Force and camera wasn't a huge issue, I'd get a Play. I see no point getting a Z if you can get either the Force or Play unless you just want a really skinny phone.
seh6183 said:
Hahahahahahaha That was a funny post. It was satire right?
I've had 4 Moto Z's and loved them all. 2 Verizon variants, 1 Verizon Force variant, and one US unlocked. The frame on this phone is incredibly sturdy as seen here:
https://youtu.be/kZOfYo4JDIw
All of the damage to your phone has nothing to do with Motorola and everything to do with YOU. Phones don't damage themselves, the speakers don't crack, the fingerprint readers dont scratch themselves, it was you. It sounds like you trashed your phone and now are trying to place blame on someone else (Motorola).
For you to come in here and tell everyone not to buy this phone is absurd. Like I said, I've had 4 of these phones and not one has shown any problems at all. The problem is yourself, not Motorola, not Lenovo, not self-shattering glass, and not self-scratching metal.
You dropped your phone down a flight of concrete stairs and it fell end over end bouncing on every step on the way down. It cracked your screen, scratched your fingerprint reader, jarred your vibrator loose, cracked your speaker, and uncalibrated your compass. Lol That's what happened.
PS the proximity sensor can be finicky. That's the one thing I'll give you. The rest is "rubbish".
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Why would I lie?
I'm genuinely sad, this was my birthday present (to myself) after a really long wait, as I couldn't afford the 2015 model last year.
I haven't mistreated it, I've been super careful.
I've been a Motorola fanboy since the V3i, owned most models since then.
Based on teardowns, it's built like a Lenovo device, and that confirms it for me at least that they've probably fired the old chassis engineers.
I know it's a bit ridiculous, but I feel a bit lost now, I want a new smartphone, but there's no other brands I've ever enjoyed..
Shadowdancer123 said:
Why would I lie?
I'm genuinely sad, this was my birthday present (to myself) after a really long wait, as I couldn't afford the 2015 model last year.
I haven't mistreated it, I've been super careful.
I've been a Motorola fanboy since the V3i, owned most models since then.
Based on teardowns, it's built like a Lenovo device, and that confirms it for me at least that they've probably fired the old chassis engineers.
I know it's a bit ridiculous, but I feel a bit lost now, I want a new smartphone, but there's no other brands I've ever enjoyed..
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I'm still using my Moto X (2014) and similarly consider the Moto Z (dual SIM preferably) as my only attractive upgrade.
I empathize with the poor experience you've suffered with it, especially as it was a birthday gift. However, I suspect that your experience is the exception and that you received a dud. It happens. And although Motorola's warranty and customer service seem very poor, perhaps you might consider repurchasing when prices drop after the new model is released. I am currently researching root and other support options for the dual SIM variant before "pulling the trigger" (on eBay)...
Sent from my XT1095 using Tapatalk
I put it in my pocket, went for a walk with the dogs, pulled the phone out mid walk and.. The screen was cracked
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You bent the frame, you either leaned on something, or if your pants were too tight, just compressed it too much. It's crap luck, but it's not motorola's fault, nor is it a warranty claim.
Your battery would only expand enough to crack a screen if it were very highly overheated. like, shorting out overheated, in the 80-90 degree range, basically hot enough that you would have had second and third degree burns in your pocket (battery expansion occurs at about 90 degrees on average in lithium cells, there are many, many, many studies on this subject, especially since Samsung last year)
The finger print sensor is made of plastic, and is now so scratched that I have trouble unlocking the phone with it.
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Stop carrying your phone in a pocket filled with change?! or something? I've had my moto Z the better part of a year, and my fingerprint sensor is spotless, I can't even imagine how you scratched yours.
Phone can die at any time when it drops below 10% charge
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Do you know how lithium batteries work? 10% across 6 cells mean each cell has less than 2% battery.... at less than 1% you do irreparable damage to a cell, it will never take a full charge again if you drain it completely. So unfortunately, 10% is actually a completely reasonable number to shut down at.
Speaker breaking? No idea how you accomplished that, usually take a pretty solid impact or water damage to blow a phone speaker to the point of cracking even at the lowest volumes.
Reception wise, I'll admit mine shows less "bars" but remains connected regardless. It's less about not having signal, and more, appearing to have less.
I will agree, the compass isn't the greatest, it's easily calibrated though (using google maps)
Sound like you bent your phone, and if you hadn't, you'd have a warranty claim on the speaker, and "possibly" the battery. But since you broke your screen, you're screwed. You SHOULD be able to send it in for repair and pay them to fix it/replace it, usually for much less than the cost of replacing it.
Sorry about your luck mate.
I decided to follow up on this review with my one year review of the phone.
So far I have none of the problems you have listed, and I'm very careless with my tech (Read: Broken every single screen on every phone I have ever owned)
The only complaint I have is that the finger print sensor gets dirty easily, though I assume that's more likely a mix of the finish on it and my fingers getting oily.
Battery life is meh, but I have the battery mod so no problems yet (2-3 days usually with my usage, as opposed to the Xperia X being 4-5)
I do have one problem with your review, apart from many of the problems seeming self inflicted, this one particularly stands out.
Shadowdancer123 said:
First problem I had with it, was the vibrator, it made a noise as if it's rubbing against the chassis. This happened after about a month and never went away.
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This sounds like a manufacturer defect.
That should've been the moment you asked for a return or warranty repair.