Fingerprint issues - Sony Xperia 5 II Questions & Answers

Hi everyone. I have an issues with my fingerprint sensor on my device (XQ-AS72,Android11 : 58.1.A.5.441) It's stopped working. When i'm trying to use it, i get a message like : "wipe the fingerprint sensor and try again". So, my hands are clean and the fingerprint sensor too.
I've checked a service test fingerprint sensor from service menu and i've got a message that sensor is not ok. I've tried to boot in safe menu-same problem. I've tried to make a factory reset for a few times. Sometimes it's start working correctly,but not for a long time. When it works, i can see in service test a message that sensor is ok. After the last factory reset, i even can't add a new fingerprint, but if my phone will be off for a few hours, it works, for a few time. Looks like it's a firmware problem, isn't it?
Any ideas to fix it? Thanks.
P.S. I did nothing with my firmware, bootloader, etc. Stock version.

Same thing here, I have receive the last update few days ago : 58.1.A.5.507 on my device : XQ-AS72. Since the update I had have few message when unlocking through fingerprint sensor : "wipe the fingerprint sensor and try again" but fingers and sensor are clean, it was working though. But now this morning my device wont accept any fingerprint anymore. I have restart it in safe mode (doesnt know that mode exist before btw), and try to use fingerprint sensor, message appear : "wipe the fingerprint sensor and try again" in a loop then new message "retry in 30sec" and samething again and again. So my fingerprint doesnt work anymore.
Furthermore : Since a few days I have noticed a battery drain, and trying to understood whats use so much battery, now I thinks it's all came from the fingerprint reader.
If you have any ideas, let me know

I have the same problem and I guess it's related to the latest update. I'm running 58.1.A.5.507.
The problem seems to disappear when the phone is cold like leaving it in the car while you're shopping. As soon as it's up to operating temperature, the sensor just dies.
A factory reset didn't helped either.

I've found this post, but for another model with the same problem.
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Seems like a bad news...
Anyway, my device is under a warranty my device is under warranty, so I took it to the service.

Thx for the link. Service Menü reports a faulty fpr. I'll try it again when the device is cold.

Well, as I mentioned before, when the device is cold the sensor works just fine.
I left the device for 15 minutes in the fridge , took it out and it unlocked without problems.
Then I went into the service menu to test the fingerprint sensor. As exoected, it passed the test.
I'm no expert but there might to be a resistance problem with the sensor.

Well, you are lucky, cause when I'm trying to test the fingerprint from a service menu, I usually get an error that sensor is not ok

zepherus705 said:
Well, you are lucky, cause when I'm trying to test the fingerprint from a service menu, I usually get an error that sensor is not ok
Click to expand...
Click to collapse
It didn't last long
I repeated the test when the device is warm (while charging). And it failed again
Could you try the test again when the device is cold? Put it in the fridge for 15 minutes. No need to turn it off.

Like I said before, I gave the phone for repair under warranty and now I'm waiting for the result
But I remember, that it's worked fine sometimes, for a few minutes after reboot,or a factory reset...
There is another solution-you can try to install the last version of Android 10,to check is it a software problem or not, if your device warranty was gone. It's not hard

zepherus705 said:
Like I said before, I gave the phone for repair under warranty and now I'm waiting for the result
But I remember, that it's worked fine sometimes, for a few minutes after reboot,or a factory reset...
There is another solution-you can try to install the last version of Android 10,to check is it a software problem or not, if your device warranty was gone. It's not hard
Click to expand...
Click to collapse
yes, but how ?

Just got a chat with sony support, for my felow Canadian people, there is only one repair store in Canada :
SBE CA Repair Center
Address: 2300 Hogan Drive Mississauga, Ontario,Canada L5N 0C8
Phone: (647) 497-7725
Website: N/A
Email: [email protected]
Hours: 8:00 am ET - 8:00 pm ET - Monday to Friday
I will contact them.

freestyll said:
Just got a chat with sony support, for my felow Canadian people, there is only one repair store in Canada :
SBE CA Repair Center
Address: 2300 Hogan Drive Mississauga, Ontario,Canada L5N 0C8
Phone: (647) 497-7725
Website: N/A
Email: [email protected]
Hours: 8:00 am ET - 8:00 pm ET - Monday to Friday
I will contact them.
Click to expand...
Click to collapse
Didn't even know Sony had a Service Center in Canada, and it's not far from where I live!

Related

Camera not initializing

Hi,
Since today I have a new problem - when trying to start the camera by pressing the camera button or via rograms I got the message "Unable to initialize camera. Failed to set up the camera device."
I have the original ROM, nothing modified. Some days ago I was making pictures with the phone, worked well. I have not installed any programs since then.
Any ideas for workaround?
Also sorry if I'm repeating another thread, tried to search but found nothing.
Thanks,
Boyan
Guys, am I the only one who has experienced this???
Yeah I haven't had this issue before. Have you tried a soft-reset? Maybe a backup of your ROM when the camera used to work? As a last resort, I hate to say it but you could always try a hard-reset?
http://forum.xda-developers.com/showthread.php?t=375474&highlight=CAMERA
I have the same problem
Exactly the same behaviour
when I try to start the camera I get an error box (rotated) with white square : " camera
impossible to initialize the camera.Failure of camera peripheral configuration"
it was working OK 10 days ago and I didn't change anything from this date except making a sprite backup.
Loading a 1 month backup didn't help neither a full hard reset (same behaviour just after the hard reset)
Looks like a harware failure, Ilook for a hardware test software for the camera ????
Trying to solve, I looked at the camera launching process, I've found a link like:
_camera.lnk
that contains:
21#"\Windows\Camera.exe" ?CameraRc_Grey.dll,-1106
any idea if that is normal content, looks curious for a link especially the interrogation point mark?
What about the -1106 figure ?
Is it possible that this link being corrupted ?
Otherwise, I phone to HTC technical support and the fact that the error stays just after a hard reset lead to think its a hardware failure; however loks teribly like a software pb....or a dry soldering point? They told me to bring the phone to a fixing office in Paris area delay announced to repair between 1 and 7 days
Any other help welcomed
problem disappear
hi rvgpoi,
the good news are that the problem disappear, the bad news are that I have no idea why...
I have not made hard reset (in fact, never), just couple of soft resets... but after that the camera was NOT working... couple of days later, i just wanted to show the problem to a friend of mine - and it was working...
I'm pretty pissed from HTC support - I have mailed them for this problem, and still no answer (1 week). This is not acceptable for a decent company.
In order to try to see where the problem is - can you tell me how to look at that:
_camera.lnk
that contains:
21#"\Windows\Camera.exe" ?CameraRc_Grey.dll,-1106
to see what is the value (while camera working)...
Good luck with your camera
Yes, same for me.
I am using Start->Program --> Camera.
I think that we should wait HTC support center for this problem.
Camera fails to initialize
Hello all,
I have the same problem exactly. I have the device for 6 weeks. Camera worked for two weeks. Stopped working for a week and then returned for a few days then failed again with the same message you guys got. I have done a number of hard resets- does not help. I am in a country with NO HTC service center and sending it to Europe will deprive me of my only phone for a long time. HTC Europe has NOT replied to my email from 3 weeks ago.
Any ideas? Rom update-if exists? Reinstall Rom? Any other ideas???
Jeremy
Solution, maybe
Guys,
my camera suddenly started to work again, I was extremly happy, activated GPS photo, took some pictures with coordinates, when i tried the camera later that day - it did not worked again. restarts, resets - nothing helped.
the next day I took out the battery for 10-15 minutes - and when I put it back, the camera worked!!!
Today the camera is not working again - and currently my battery is out. Let's see what will be the result.
Good hunting
Camera fails to initialize
I should have mentioned other problems that might be releavant- Bleutooth does not turn on from the momeent I purchased, touch pad is sometimes very slow for initial reaction. I have NO added programs beyond manafacturer originals.
Same problem...
Hi,
I'm a newbie, I didn't think that there was a so big and interesting forum about pdas and, especially, for my htc polaris...
I've got the same problem with the cam...
When I turn on the device, cam works fine...
After a while, it continue working...
After some hours, it stops working.
I have a full original firmware on it:
ROM: 1.25.408.1 12/12/2007
Radio: 1.58.21.23
Proto: 26.65.30.04H
I also tried to contact support, but with no responses, at the moment...
I also searched for a original upgrade (for the warranty), but nothing...
I think the problem is in apmd (or similar else) os daemon.
I think the os turn off cam device for power savings, and after it is not able to restart it before launch camera.exe program, that returns that strange message...
I searched in registry with ceregeditor if it is possible to disable power saving for a single device, to make a test, but I'm not a so good mobile engineer.
A newbie question:
The upgrade WM 6.1 bepe 0.67 can resolve this problem?
And again: if I upgrade anyway, I lose my warranty?
Camera fails to initialize
I called up the UK support center. After going over the problem with them I was told to return the device for servicing. Seems they will have to do a new Flash Rom. Two weeks without the device at least and I have to pay for international courier.
the problem still stays... this time removing the battery didn't help.So I'm again camera-less. Still no reply from HTC.
I'm also with original firmware:
ROM: 1.25.405.1 12/12/2007
Radio: 1.58.21.23
Proto: 26.65.30.04H
as you see the rom is different, same problem. In my case turning off the device does not help - the camera is not working even after switching it back on.
Are you able to deactivate power savings for cam?
Another think:
Your rom version is older than mine,
Perhaps a new rom version resolve the problem,
but is not original version, and we should ask to cooked new rom developer if they have found something wrong in cam device apmd functions...
I have the same problem, but for my TC it is simply resolved by doing a soft-reset and starting the camera after it's ready..
still annoying though..
same problem here,
sometimes cam will work but it to often will not. :/
sure ift the cam even dont in factory default config (hard reset) it is broken.
I got longest working duration in factory default, approx one to two weeks.
using third party binaries the failure appears randomly.
Im pretty sure this is a software issue, else a soft rest wont fix it, eh ?!
workaround:
one but very poor solution is, once the cam starts, _never_ quit it, just minimize.
yep, I know ... but the only way I found atm.
// update //
approx one day without any probs and I used nearly every feature of my device....
Im not familiar with the CCD chip technology, I dont know if there is any possibility for burn-in effects, therefore I switched to the front cam for "stand by" and got the good old failed to ini ... error immediately when I tried to switch back to the rear cam.
now I will test if the front cam is got the same error ...
and I'll get some info if 24/7 on can harm the ccd chip
// update //
I have my cam now approx one week always on and have no problems at all.
I have got no news about cam.
I called htc support, they told me to install a fix for camera that I found in htc e-club.
But that fix is not for our problems, is for camera quality.
I installed it but the problem still remain.
Sometimes it goes, sometimes no...
try that :
http://forum.xda-developers.com/showthread.php?t=391455
don't work
The sd memory isn't a solution,
because I have 1985MB free of 2GB.
If you soft-reset and don't work again,
Take the pda off without the battery for some minutes.
The cam will works again,
but after some time goes down again!!!

[Q] Motorola Atrix 2(MB865) doesnt detect mobile network

Hi,
I have a Motorola atrix 2. All of sudden it stopped detecting mobile(sim) network. It was working fine , in the morning when I woke up , when i tried to call it was showing flight moded is on and when i tried to to disable flight mode I could not do it , I did a factory reset , it didnt not resolve the issue. I thought it was sim problem , i changed the sim , that also didnt work. I tried recovery it also did not work. Sometimes it detects network but i could not make any call.Most of the times it doesnt detect network(it shows red plus sign).When i try to search for networks , it lists networks after 3-4 minutes(Vodafone , airtel , idea etc) ,But i fails to register with the network.
COuld you please suggest a solution. Is it hardware or software issue?
Thanks,
Hairsh
harish13 said:
Hi,
I have a Motorola atrix 2. All of sudden it stopped detecting mobile(sim) network. It was working fine , in the morning when I woke up , when i tried to call it was showing flight moded is on and when i tried to to disable flight mode I could not do it , I did a factory reset , it didnt not resolve the issue. I thought it was sim problem , i changed the sim , that also didnt work. I tried recovery it also did not work. Sometimes it detects network but i could not make any call.Most of the times it doesnt detect network(it shows red plus sign).When i try to search for networks , it lists networks after 3-4 minutes(Vodafone , airtel , idea etc) ,But i fails to register with the network.
COuld you please suggest a solution. Is it hardware or software issue?
Thanks,
Hairsh
Click to expand...
Click to collapse
There is a file called "radio.img" it's the software part concerned with cell network so probably if the problem came from software it (would) be that file, so please answer this Q first:
have you played and flashed some ROMs and Kernels?? is your phone rooted?
No I have not flashed or played with ROM or Kernel. What I did was my phone was attached to my laptop as USB storage and I removed directly(not safe removal , did not do safe detach). My phone is not rooted , Initially I had Gingerbread(when bought) after that I got official ICS update.
harish13 said:
No I have not flashed or played with ROM or Kernel. What I did was my phone was attached to my laptop as USB storage and I removed directly(not safe removal , did not do safe detach). My phone is not rooted , Initially I had Gingerbread(when bought) after that I got official ICS update.
Click to expand...
Click to collapse
glad to hear that your phone is clean from mods..etc
Now is your Atrix is AT&T version or asian version?
I am located in India..It should be an Asian version.
harish13 said:
I am located in India..It should be an Asian version.
Click to expand...
Click to collapse
good..so the last question, please go to settings>>about phone and tell me your firmware version (it will be like that 672.1.18.MB865.AsiaRetail.en.03)
رامز said:
good..so the last question, please go to settings>>about phone and tell me your firmware version (it will be like that 672.1.18.MB865.AsiaRetail.en.03)
Click to expand...
Click to collapse
System version : 672.1.18.MB865.AsiaRetail.en.03
Same as whatever you have mentioned.
Firmware configuration version : GAS_ASIA_EDISONICSRTSEA_P018
harish13 said:
System version : 672.1.18.MB865.AsiaRetail.en.03
Same as whatever you have mentioned.
Firmware configuration version : GAS_ASIA_EDISONICSRTSEA_P018
Click to expand...
Click to collapse
Great...now you need to fxz (it means flash the original Motorola firmware and restore it's initial state)
so here is what you need:
1) The same firmware (that's why I was asking you about system version)...download from here
http://sbf.droid-developers.org/download.php?device=17&file=351
copy it to desktop
2) Motorola Driver
http://www16.zippyshare.com/v/65297309/file.html
install it.
3) RSD Lite (it's the application used to flash)
http://www16.zippyshare.com/v/85618478/file.html
install it.
>>Now charge your battery to 100% that's very important.
>>backup your important info. from contacts to messages..etc.
>>Turn off your phone.
>>Enter Fast-boot mode by pressing (volume up+ volume down + power button) at the same time..the phone will turn on with a menu...press volume down to move the selector to (AB Fast boot) then press volume up to enter that mode.
>>you now should see "Battery OK"
>> Connect your phone to PC with the usb cable and wait to see connection has changed to "USB Connected" in phone
>>open RSD Lite and follow that video instructions:
https://www.youtube.com/watch?v=AHaEHjSzvQQ
Caution: Don't ever try to cut the flashing operation or your phone will be completely dead...so it's recommended to disable your antivirus while flashing and other services..just leave your PC alone till RSD Lite finishes the flashing.
It's not hard to fxz but please be careful with every step...... HAPPY FLASHING
My internet is slow , its taking time in downloading the firmware image. I will update you once I complete the process , thank you very much for the kind help.
Flashing was successful but for my bad luck the problem still exists. I think its an hardware issue. Do you have any idea? is it repairable? if repairable what would be the cost? Thank you very much for your support.
Good news ,it started working , i rebooted some 4-5 times after flashing firmware ,it started working now.
Thanks for your support. Thank you very much.
Sorry to say that my phone has gone mad. Now it shows network , but I could not able to make call ,if I call anybody it just gets cut and I am not able to receive any calls. Earlier it worked for some time i received 2 calls and I made 2-3 calls. Now calls are not going and not coming also.
harish13 said:
Sorry to say that my phone has gone mad. Now it shows network , but I could not able to make call ,if I call anybody it just gets cut and I am not able to receive any calls. Earlier it worked for some time i received 2 calls and I made 2-3 calls. Now calls are not going and not coming also.
Click to expand...
Click to collapse
I see that flashing original firmware doesn't help....sorry to say but it's now definitely a hardware problem
I guess that when plugging out the USB cable "specially if you unplug it slowly" some current leakage has reversed back and burned a tiny connections on the board.
actually I don't know the repair cost in service center...it depends on how much damage happened on board.
Note: maybe the battery is part of the problem...if your battery isn't genuine it may lead to that crazy behavior specially when making call or receiving calls as battery is required to raise up it's current to wake up some chips and provide more power to the antenna....if the battery was bad or damaged it can't raise it's power suddenly so system will goes crazy and may restart or freeze...etc
Make sure that your battery is genuine and not too old or that generic Chinese bad batteries as they aren't stable and may cause a current spike "extremely bad for electronics" when moving from charging mode to discharging mode and that's exactly what I think it happened to you.
Thanks. I will try to take it a repair centre , Lets see whether they can fix it. Bad part is Motorola no more provides service for Atrix 2 in India. I have to find someone who has expertise in fixing Atrix 2 problems.
harish13 said:
Thanks. I will try to take it a repair centre , Lets see whether they can fix it. Bad part is Motorola no more provides service for Atrix 2 in India. I have to find someone who has expertise in fixing Atrix 2 problems.
Click to expand...
Click to collapse
Dear harish.. did u find any repair center for atrix2...
harish13 said:
Thanks. I will try to take it a repair centre , Lets see whether they can fix it. Bad part is Motorola no more provides service for Atrix 2 in India. I have to find someone who has expertise in fixing Atrix 2 problems.
Click to expand...
Click to collapse
Hi Harish,
Before you go to the service center, try changing your SIM card.
I once had problem with my new MotoZine restarting everytime I clicked a pic. I took it to the service center, they reinstalled OS. That did not work. Then we changed the sim card, and miraculously it worked.
I know its weird, but its worth a try.

Can't unlock after restart - every time

Hi all, did a quick search but couldn't find what I was looking for. Feel free to point me in the right direction if I missed it...
Quick setup: Drowned my original S6 so bought a replacement second-hand, in really good condition. IMEI and such checks out as legit so no concerns about it being a fake.
Fingerprint scanner would NOT work reliably for the first couple of months - would accept new fingerprints OK but just wouldn't recognise them 80% of the time so I went with basic swipe for a while.
Then an update came through and ever since the fp scanner has worked flawlessly.
My issue is, whenever I restart the phone, it asks for my password to unlock instead of fp. That's fine, I know my password HOWEVER it will not accept it.
EVERY single time I restart my phone, I have to use Samsung's FindMyPhone on a nearby PC to unlock the phone. After which, I can reset the fingerprints and password and we're all good until the next time I have to restart (something I do VERY rarely now, because of this issue - if I'm not near a computer at the time, my phone is useless).
Has anyone else encountered this issue/know of a fix?
*Running stock Android 6.0.1. Optus (Australia) firmware, kernel 3.10.61-8829014
I dont know exactly the fix for this bug but if you did a backup, you can try a factory reset.

Fingerprint Honor 6x does not work always

Hello guys, my fingerprint reader is not always working as it is intended. If it is working unlocking my phone isn't a problem, it is as fast as it should be. Also guestures on the fingerprint reader are working fine - then sometimes the fingerprint reader doesn't recognize that I put a finger on it. No vibration and no unlocked phone (obiviously) and I have to enter my pin to enter my phone.
Reboot doesn't resolve this issue, as it comes back a few minutes after restart. Phone is about a month old and on the latest Emui firmware. Any suggestions beside full wipe and returning to service center?
Thanks in advance!
The weird thing is that it doesn't even vibrate as to show that it didn't recognized the fingerprint, but it just doesn't show signs of life... And neither a reboot solve the issue instantaneously? So strange. Tell me something more, did you updated OTA, or with Firmware Finder? You have something like Greenify installes? Other?
RedSkull23 said:
The weird thing is that it doesn't even vibrate as to show that it didn't recognized the fingerprint, but it just doesn't show signs of life... And neither a reboot solve the issue instantaneously? So strange. Tell me something more, did you updated OTA, or with Firmware Finder? You have something like Greenify installes? Other?
Click to expand...
Click to collapse
No a reboot doesn't change anything - there is no app installed for battery optimization or a taskkiller or something similar. I've got the phone a month ago, everything else works flawless. I did the first update to android 7 via sd card and received another ota update some days ago. Every update was an official update from Huwaei/Honor, i have a c432 BLN-L21 device with no carrier lock or branding. Build: BLN-L21C432B365, Security patches from 1st August.
Just checked my build, man, and... we're exactly on the same, identical build. I only have to download the update and apply it because I'm still on B360, thing that I'll do probably tomorrow (even if I'd like to download the full package of 2,45GB and not only the upgrade of 547M, I'd like to keep the package for future eventualities since that Huawei removed firmwares from their site). Don't know if the first update via SD card could be responsible somehow or not of this, you remember if the update made by SD was the correct version of firmware that was matching with your initial build?
Does it happen mostly after you take out your phone from pocket and try to unlock with FP? Or some other behaviour while unlocking normally
shashank1320 said:
Does it happen mostly after you take out your phone from pocket and try to unlock with FP? Or some other behaviour while unlocking normally
Click to expand...
Click to collapse
It makes no difference if I take it out of the pocket or it is just lying around before trying to unlock it. No other faulty behaviour beside the unlocking problem.
@RedSkull23 I'm pretty sure I had the right firmware and that it was matching the product exactly.
gent0r said:
@RedSkull23 I'm pretty sure I had the right firmware and that it was matching the product exactly.
Click to expand...
Click to collapse
Well this tightens the circle of possible causes of this, did your phone ever dropped? I'm starting to think at an hardware problem now...
Try performing a hard factory reset but wipe the Cache Partition first. Be sure to back up all your data before you do this. That should help with any software conflicts.
RedSkull23 said:
Well this tightens the circle of possible causes of this, did your phone ever dropped? I'm starting to think at an hardware problem now...
Click to expand...
Click to collapse
Seems more of a hardware issue or may be a factory reset can help him here
Even I had the same problem. So the solution is to delete your previous finger print and than enable a new one. Hope this helps....

Question Fingerprint after reboot not working?

Hello there,
my Rog Phone 5s got a new display and the fingerprint was not working. I bought that calibration tool and now it is working.
But after reboot or shut down my fingerprint is not getting detected any more. Its saved under fingerprints but not working!
So I have to calibrate again, but thats anoying!!!
What can I do?
Thanks
Please check the other threads about this issue, there I explained what to do. Basically bring your phone to your local authorized Asus repair center - they will fix it for you for free. At least this is what happened to me

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