Database Info

Windows Phone 7 Error Code: C101002E

I have been having this error where the phone prevents itself from booting, showing a screen that tells you to connect to PC , for a while. Only way to fix it is to remove the battery and restart but that is just a temporary fix. What exactly is this? What causes it? Is it a software issue or a hardware issue? Should I get an exchange or do you guys think this will be fixed with the next update?
Thanks

Never seen that error message. I'd say reset once, if you see it again, get it exchanged.

Yea this my 4th HD7 it shows the error code when you plug it to the PC in zune. Funny thing is that I owned a speck case and I reboot the phone in the case till then. This time i pulled the battery out, put it back in and powered the phone on without the case and it is working fine. I guess the case is pushing down a button or sth and that prevents the phone from working properly. Very weird..

Hey there! I've been having the same error! This is my 2nd HD7, I own the Speck case and I do not think its the case. This issue is happening on mine with or without the case. Pulling out the battery just doesn't cut it. I have to:
1. Remove the battery
2. Plug the USB Charger
3. Insert the battery back
4. Turn on.
I love the phone but this is really frustrating!
Edit: Too bad I can't post the link to youtube due to member status. But the video is up just search for it "c101002e"

Just happened to me too. First day using the Speck case too and i let the battery drain till it died and upon reboot it showed the 'plug into computer' screen. Hope it is just the case causing problems.

did you all updated the sd card ?
you could try to reflash this rom (if you are on t-mobile USA ) http://forum.xda-developers.com/showthread.php?t=810346
Take this one "RUU_Schubert_TMOUS_1.20.531.01_Radio_5.51.09.11a_2 2.31.50.09_Signed_SCHUBERT_RELEASE"
its just the stock tmous rom .

Weird coincidence that all of y'all are using the same case. Maybe it is damaging on of the buttons?

nrfitchett4 said:
Weird coincidence that all of y'all are using the same case. Maybe it is damaging on of the buttons?
Click to expand...
Click to collapse
somewhere on the board they did tell that this case make the buttons really sensitive and it make the phone unusable .

theres a thread on tmobiles forums talking about the same issue, and most if not all the people there have the speck case. Someone says they tested it with and without the case and came to conclusion that the case is putting too much pressure on the camera button, which seems to be causing the problem.
would post the link to the other forum but i cant find it lol

pierce_m said:
theres a thread on tmobiles forums talking about the same issue, and most if not all the people there have the speck case. Someone says they tested it with and without the case and came to conclusion that the case is putting too much pressure on the camera button, which seems to be causing the problem.
would post the link to the other forum but i cant find it lol
Click to expand...
Click to collapse
Yea that was pretty much what was happening to mine. Although I remember trying to boot it without the case and having the same error before so what I did that I did a hard reset ( press power and both volume buttons at the same time) then when the phone booted, I rebooted it without the case immediately and its been working no problem since. I am pretty sure that case pushes the camera button since it grips the phone very tightly. I even overloaded the ram by opening lots of apps that runs in the background and then rebooted but it is working perfectly fine as of right now. Weird.. I am guessing its just a weird bug not a hardware defect.

I found it in a post in the mozart forums, so i tried it, as you do, cause its something new to play with cause my TP2 didnt like swimming, but anyway it was something about hoding down the camera button while power on, and it brought up a picture of a phone and cable and instructing you to plug it into a pc and when i did it started Zune and something about restoration error, so like in the previous posts it may be a stuck or faulty button somewhere on the phone that is causing it.
i didnt watch the video so if that had it in it never mind
cheers

Today 11 April 2011 I got notification about NoDo update for my phone.
It is HTC Mozart on Orange France network.
The pre-NoDo update was istalled about 20 days before.
The update got stuck at step 8. It seemed I had an unusable phone. In a periodic reboot mode into the update screen.
I checked on my W7 64 bit laptop the relevant backup folder, where all my phone data was supposed to have gotten backed up during the update. The folder was empty.
I therefore realized my phone got its rom corrupted during the update and I could not get back my pre-NoDo backup, since this latter was missing from my laptop.
Zune was on no help, stating a C101002E error.
The Windows Phone Support Tool was also of no use, reporting an error code while trying to restore my data.
XDA-forum provided me with a solution:
I went here
http://forum.xda-developers.com/showthread.php?t=1000781
and downloaded both bootloaders with relative roms.
After getting into the bootloader screen (red, green and blue screen), I installed the first ROM provided by Ansar. This could not install succesfully.
With the bootloader tool I could nevertheless confirm my idea I did not have anymore a functioning rom into my phone.
The second rom, the one ending with "Signed_by_ansar" could be succesfully installed.
I now have a Mozart fully functioning.
I had to restore my windows live account, Gmail, etc. My apps did not come back up after syncing with Zune.
I realized I just lost all my SMSs and home screen settings.
My phone was originally network unlocked and remained as such.
I got a notification that there is an official update for my phone the first time I rebooted. I will wait before attempting this update. The ROM by Ansar has got anyway copy/paste, being a NoDo ROM.
The ROM from Ansar, although for Orange France, removes the Orange splash screen when the phone starts. I guess if I need to use warranty on this phone right now I may have some issues with Orange France. Maybe when I update the phone following the update notification I got, I will re-establish a fully certified Orange ROM.

i9o pls and any one pls help me , i faced problem with [260] connection problem between my hd7 and pc vista 64 bit, actually i followed to steps in forum (error code C101002E) and drivers were installed (htc usb sync) before i started to flash rom NoDo bootloader 1, But no way still the problem [260]. i also tried another RUU htc asia xxx707xxx. because i have spl 1.23.2250.0(112138).also some links of RUU to download signed by ansar disappeared in rapid and other sourses, pls help to solve connection problem

Microsoft has release the Windows Phone Support Tool to fix this problem: http://support.microsoft.com/kb/2530409

WPS doesnt help in my case, Im malaysian and thought that need Asia RUU, but when i tried Europian RUU it nicely works, maybe because of i have 8G phone. the RRU is RUU_Schubert_HTC_Europe_1.69.401.01_Radio_5.54.09.21_22.33b.50.10_Signed_SCHUBERT_RELEASE(2)

day2die said:
Microsoft has release the Windows Phone Support Tool to fix this problem: http://support.microsoft.com/kb/2530409
Click to expand...
Click to collapse
Do you know what this tool does to the computer?
I would try it but honestly don't want to do it before I have info what it does to my PC settings. Unfortunately MS doesn't share with this knowledge.

Hi everyone!
I have a big problem with my new hd7.
Just bought, and wired for the very first charging but the phone continues to restart by itself.
Tried a hard reset, to set it in download mode and fix with Windows Phone Support Tool but still nothing to do. Even tried to install a new ROM but at the first start it continues with its loop.
In download mode zune tried to upgrade to nodo but it shows the error C101002E.
Don't know what else to do. Any idea? It's new!

MusicMan587 said:
Hi everyone!
I have a big problem with my new hd7.
Just bought, and wired for the very first charging but the phone continues to restart by itself.
Tried a hard reset, to set it in download mode and fix with Windows Phone Support Tool but still nothing to do. Even tried to install a new ROM but at the first start it continues with its loop.
In download mode zune tried to upgrade to nodo but it shows the error C101002E.
Don't know what else to do. Any idea? It's new!
Click to expand...
Click to collapse
No one had this problem? am i the only unlucky on the earth!?

Return for warranty replacement. Your phone is broken.

Thank you...i hoped i could solve it to not to wait september to have my phone back.

New phone

I have just recieved the phone and its driving me nuts. When i switch the wifi on and then try to switch it off it says its switching off but stays like that for next 4 hours and wont switch off! Need to reatart the phone every time. Today battery was full at 10:30 and by 12 was 48% wifi off data off screen brightness at 50% bt off watched 1 minute of 3d video. When tried to dial a number it just stoped and nothing happend so had to restart it again. Its a factory lg handset without simlock or any branding on it. Yesterday had an update 5mb so did it and thats about it. Any ideas?
Sent from my LG-P920 using XDA App

Try factory reset or pdate your phone using LG Mobile Update. If it will say that you have the lates firmware you emergency mode to update.
Sent from my LG-P920 using Tapatalk

Do you know how to factory reset the phone (hard reset) and how do i update the phone via usb? I have downloaded the software but cant detect the phone....usb drivers instaled.

c-traxx said:
Do you know how to factory reset the phone (hard reset) and how do i update the phone via usb? I have downloaded the software but cant detect the phone....usb drivers instaled.
Click to expand...
Click to collapse
Ok i think i found the reason why the wifi wont switch off, it only happens when i sign in to google market. If i leave it wifi is fine. What a piece of sh..

c-traxx said:
Ok i think i found the reason why the wifi wont switch off, it only happens when i sign in to google market. If i leave it wifi is fine. What a piece of sh..
Click to expand...
Click to collapse
Sorry for posting so many times but the new lg update thing dont have emergency mode....

c-traxx said:
Sorry for posting so many times but the new lg update thing dont have emergency mode....
Click to expand...
Click to collapse
It does. Just go to customer support menu and then click on emergency mode , it's the last option to the bottom.
Also the wifi issues are not normal. Try if they will be fixed after reflashing the device. If not then maybe the device is defective. Also the battery drains really fast the first month. That's normal for smartphones and especially for this phone.

m33ts4k0z said:
It does. Just go to customer support menu and then click on emergency mode , it's the last option to the bottom.
Also the wifi issues are not normal. Try if they will be fixed after reflashing the device. If not then maybe the device is defective. Also the battery drains really fast the first month. That's normal for smartphones and especially for this phone.
Click to expand...
Click to collapse
Ok you were right but thats what i get:

c-traxx said:
Ok you were right but thats what i get:
Click to expand...
Click to collapse
Connect the usb cable to the computer.
Shut down your phone and connect it to the usb cable.
Then wait a bit and it will start up by itself.
Shut it down again.
While connected to the USB cable and completely turned off, press the volume + button at the side of the phone and at the same time press the power button.
Wait till you see that the LG mobile tool has found the phone.
The phone screen will be completely black but don't worry about it.
Run the emergency mode menu again and re-type your IMEI.
See if it works that way.

m33ts4k0z said:
Connect the usb cable to the computer.
Shut down your phone and connect it to the usb cable.
Then wait a bit and it will start up by itself.
Shut it down again.
While connected to the USB cable and completely turned off, press the volume + button at the side of the phone and at the same time press the power button.
Wait till you see that the LG mobile tool has found the phone.
The phone screen will be completely black but don't worry about it.
Run the emergency mode menu again and re-type your IMEI.
See if it works that way.
Click to expand...
Click to collapse
Its actually doing something programmers from lg didn't think about script when phone is not connected. Lets see what happens. Fingers crossed.
Ps thats the weirdest way of updating the fone btw.

c-traxx said:
Its actually doing something programmers from lg didn't think about script when phone is not connected. Lets see what happens. Fingers crossed.
Ps thats the weirdest way of updating the fone btw.
Click to expand...
Click to collapse
Ok did the update and wifi still does the same thing, will phone them to replace the handset.

Weird Network/Airplane Mode Issue

A couple of times now, when I'm out and about I lose my cellular data connection. It just stops working. In the past on other devices when this has happened a reboot will usually fix it. But on my Atrix 2, when I reboot the phone comes one with Airplane Mode enabled (please note that I did not turn on Airplane mode). If I try to turn Airplane Mode off, it will just sit and say "Enabling wireless connections" but never actually turn them on. I have to actually do a battery pull to fix this problem. The first time it happened I went and got a new SIM card (as mine was pretty old), and it just happened to me again this afternoon. I'm past my 30 day return policy (bought the phone at Best Buy) so I can't return it.
Has anyone else experienced this problem? Anyone have any ideas on what might be causing this?
Just to reiterate, I did not turn on Airplane Mode, the phone powers on with it enabled and then won't actually turn off Airplane Mode when I tell it to.

i have the same problem too. After it happens couple times, i find out it might be the problem from the at&t address book issue which cause the phone cant read the sim for some reason (as it result, airplane mode keep enable). I also believe it is because the phone has been unlocked so the at&t address book crash. Is your phone unlocked?
Well, i am not quite sure it work on ur phone, but here is how i do it usually.
Way 1- plugin another sim card(sometimes i dun even need to do it), load the at&t address book, it will force the phone to load sim card cause of the contact from sim (then it should work right after that or after reboot)
Way 2- pull the battery for 1 day, it will work after that(but this is kinda dumb)
Hope this can help you XD.

athris said:
i have the same problem too. After it happens couple times, i find out it might be the problem from the at&t address book issue which cause the phone cant read the sim for some reason (as it result, airplane mode keep enable). I also believe it is because the phone has been unlocked so the at&t address book crash. Is your phone unlocked?
Well, i am not quite sure it work on ur phone, but here is how i do it usually.
Way 1- plugin another sim card(sometimes i dun even need to do it), load the at&t address book, it will force the phone to load sim card cause of the contact from sim (then it should work right after that or after reboot)
Way 2- pull the battery for 1 day, it will work after that(but this is kinda dumb)
Hope this can help you XD.
Click to expand...
Click to collapse
My phone is not unlocked. I could see the AT&T Address book thing contributing, I've NEVER had that thing work right, and thus I don't even have it set up on my phone (it's on there in my Accounts, but it's not configured that I know of because i do my contact syncing through Google).
Battery pull definitely solves the problem, at least temporarily. The only other SIM I have is the old one they took out when they replaced the SIM after this happened the first time. I also don't store any contacts on my sim (again use google for that), so I don't know if doing a SIM swap would solve the problem in a more permanent way since I've basically already done that.

I tried battery pull, but it doesn't work sometimes. The reason i run at&t address book because it would force the phone to detect the sim again(cause of the contact). Lucky it doesn't always happen. hoping Motorola can fix this issue on next update.
**I just think about it, it might be some stupid mistake from motorola that overwrite the memory about the phone status section.

have you guys tried factory resetting it?

I tried to reset but it doesn't help at all
Sent from my MB865 using XDA App

how about freezing or removing the apps from att?

athris said:
I tried battery pull, but it doesn't work sometimes. The reason i run at&t address book because it would force the phone to detect the sim again(cause of the contact). Lucky it doesn't always happen. hoping Motorola can fix this issue on next update.
**I just think about it, it might be some stupid mistake from motorola that overwrite the memory about the phone status section.
Click to expand...
Click to collapse
hmmm i guess this would help.. https://supportforums.motorola.com/message/506301
look for the number 6 post.

pilboyz said:
hmmm i guess this would help.. https://supportforums.motorola.com/message/506301
look for the number 6 post.
Click to expand...
Click to collapse
Hmm, I did this just yesterday, I'll give it a week or so and see if the issue happens again after setting my contact storage to my Google account.

mkoby said:
Hmm, I did this just yesterday, I'll give it a week or so and see if the issue happens again after setting my contact storage to my Google account.
Click to expand...
Click to collapse
ok just inform us what happens.

I have and identical problem.
My phone would turn with the Airplane mode ON and I can't deactivate it, or even if it shows I can, it's not in the menu and I won't get any signal.
I can't recall If it happened because of a change but I doubt so.
I tried factory reset / cache / dalvik, also flashing numerous rom from neutrino to cm7 to cm9 and even MIUI (which worked the first time I flashed it for a day and then same error).
And It will also occasionnaly reboot If I try too hard checking for networks and such.
Any help ?

[Q] [HELP] Heat and signal problems on ZTE V970

Hi to all, I'm writing here because I had my first problems with my v970 (with etotalk rom). This evening I checked my mobile and I found that none of the sim was active (I was not in airplane mode) and I could not activate them, as if they were not in their slots. Meanwhile the upper part of the device began to heat up, so I tought it could be an antenna/receiver problem. I almost forgot to say that I installed Truecaller (deleting Contapps) and updated facebook and few others apps less than one hour before the event, but I already uninstalled them to exclude some of the possible causes. I'll gladly listen to any advice. Thank's in advance. GL

Restart, and see if it continues.

Already tried a lot of times, with or without sim cards. I also noticed an abnormal use of battery.

When did the problem start? What did you do before it started? Does your cellphone always have no signal, or does it come & go (sometimes SIM works, sometimes it doesn't)? Have you checked your APN settings?

post-mortem said:
When did the problem start? What did you do before it started? Does your cellphone always have no signal, or does it come & go (sometimes SIM works, sometimes it doesn't)? Have you checked your APN settings?
Click to expand...
Click to collapse
The problem started yesterday and I never experimented It till now. As I Said, before I encountered It, I updated some apps from the market and I changed the default caller manager (should I call It in this way?) with Truecaller. I also deleted my sim contacts
. I can't check apn because there are no apns to check (Android shows me the voice "mobile networks" but I can't select it
Update: I tried to restore the original rom, but the problem persists. I also made a check with the recovery, and it shows me that the device cannot detect sim cards. I begin to think that it's an hardware problem (ouch). Am I right?

What did you do in recovery that checks SIM cards? Are you talking about CWM recovery?

post-mortem said:
What did you do in recovery that checks SIM cards? Are you talking about CWM recovery?
Click to expand...
Click to collapse
Nope, it's the faulty recovery that etotalk sent me with the phone. I would like to install the cwm and flash another rom, but I'll leave that as the last option

If the recovery they sent you is faulty, then what good is it? If there's a custom recovery available for your phone, you might as well go with it, not that it'll solve anything by itself.
You might try inserting some kind of shim along with the SIM card to see if the extra pressure help make contact with the leads. Careful, of course, that whatever you stick in there doesn't stay behind.

post-mortem said:
If the recovery they sent you is faulty, then what good is it? If there's a custom recovery available for your phone, you might as well go with it, not that it'll solve anything by itself.
You might try inserting some kind of shim along with the SIM card to see if the extra pressure help make contact with the leads. Careful, of course, that whatever you stick in there doesn't stay behind.
Click to expand...
Click to collapse
I know about the recovery, but I was trying to don't invalidate the warranty (as if I'll ever use it...). Now I'm charging the phone, it's already the third time today...

Aw, heck. If you've got warranty, just send it in.

post-mortem said:
Aw, heck. If you've got warranty, just send it in.
Click to expand...
Click to collapse
Yep, I've got warranty, but sending it in China will cost me almost as much as buying a new one

Ok, I flashed a recovery and a custom rom, but nothing happened.The signal is still absent and the antenna heats up the same way as before. I tried to enter engineer mode and it shows me messages as "com.android.internal.telephony.CommandExcepti on: RADIO_NOT_AVAILABLE", "3G off. Cannot set", ecc... It also shows me "invalid IMEI" if I try to look at it and I cannot change it back with the AT +EGMR command (it says "Radio on" and "SIM State: ABSENT", altough the SIM card is in its slot).

I think you have to crack the case.

ArcheoGian said:
Ok, I flashed a recovery and a custom rom, but nothing happened.The signal is still absent and the antenna heats up the same way as before. I tried to enter engineer mode and it shows me messages as "com.android.internal.telephony.CommandExcepti on: RADIO_NOT_AVAILABLE", "3G off. Cannot set", ecc... It also shows me "invalid IMEI" if I try to look at it and I cannot change it back with the AT +EGMR command (it says "Radio on" and "SIM State: ABSENT", altough the SIM card is in its slot).
Click to expand...
Click to collapse
Hmmm... if your phone is reporting invalid IMEI numbers then I would try first to get that working as it should. Read this tutorial and re-write your IMEI numbers.
Then I would try the latest stock ROM, which is available on ZTE support website. Here is the direct link to the ROM.
If your phone still doesn't work after that, then I'm afraid you have a hardware problem.

I have had the telephone for more than one month with no problem. Trying every ROM made by Bruno with no problem at all with signal, but...
About 4 days ago, I started suffering exactly the same problems stated by ArcheoGian. I have tried everything (installing older Roms, rebooting, changing SIMs from 1 to 2, etc.) but unfortunately with no success. I just have to try to install the original ROM, but I supose it will be the same.
Afer a few reboots, I can make the telephone to search for a network, it founds it, it connects, it transfers data, I can make calls, but ramdomly (can be after 30 seconds, 30 minutes or maximum one hour) it disconnects and the red X of death (Xbox 360 times ) appears on top of the screen.
I can try to go and return from airplane mode, or search for networks that it won't re-connect.
I fear it can become a typical problem for this phone.
I am "delighted" to send it back to China and wait for two months to get it back (after explaining it to the seller and so on). Fingers crossed

@prinxo: did you buy it from eto...k? (I don't know if I can write the entire name of the seller)
Update: I tried everything it was told me (except to crack the case, at least not yet...), my last hope is to manually insert the IMEIs inside the data folder. There's just one problem: none of the methods suggested in the link posted by bcgngm works on my phone, so I need to generate the IMEIs whit my pc (I couldn't open the exe with windows 7, I'll try with win xp in a while, otherwise I have to ask someone to create it for me).

ArcheoGian said:
@prinxo: did you buy it from eto...k? (I don't know if I can write the entire name of the seller)
Click to expand...
Click to collapse
No, I bought it from another seller at Aliexpress.
As I thought: I tried to re-install an original ROM, and everything remains the same. I thought I was successfull but after one hour the phone disconnected itself from the network. After that moment, I need about 3 re-boots to get signal again and it lasts for just a few minutes.
At this point, I would disregard a software problem.
Happy happy to have to send it back to China.

ArcheoGian said:
Update: I tried everything it was told me (except to crack the case, at least not yet...), my last hope is to manually insert the IMEIs inside the data folder. There's just one problem: none of the methods suggested in the link posted by bcgngm works on my phone, so I need to generate the IMEIs whit my pc (I couldn't open the exe with windows 7, I'll try with win xp in a while, otherwise I have to ask someone to create it for me).
Click to expand...
Click to collapse
Why do you say it is not working? My preferred method is to use the adb commands (and for that you have to install Android SDK). Don't forget that when you type the commands there is no output message on the screen. The phone has to be restarted so that changes take effect.

bgcngm said:
Why do you say it is not working? My preferred method is to use the adb commands (and for that you have to install Android SDK). Don't forget that when you type the commands there is no output message on the screen. The phone has to be restarted so that changes take effect.
Click to expand...
Click to collapse
The third and the fourth ones are the only methods to restore IMEI I didn't try, just because I never used sdk and adb (and I'm not sure to be able to use them). I followed the others options (I also created the IMEI file with the russian program), but it continues to show me the "invalid IMEI" message. Can you help me, maybe showing me a good walkthrough?

This ADB Tutorial looks easy to follow. Check it out!

Random Rebooting

Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks

Mine none have this issue. Try using pc companion or flashtool repair your phone.
Sent from my D6653 using XDA Free mobile app

KurtHoyle said:
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
Click to expand...
Click to collapse
No I haven't seen that on mine, and I have run my battery down numerous times. As suggested above, I would look at restoring your phone or factory resetting it

I have gone through 3 Z3s and on 4th now, all were replaced for cosmetic reasons, none had any stability issues. All were rock solid no crashes.
Try removing all non factory installed apps, if that does not work try resetting to factory defaults. If that also fails then maybe your firmware/NAND got corrupted... happened to me with an HTC One X before (NAND). I highly doubt the worst case scenario though.

Thanks everyone. Ill do a factory reset today and see if that helps
Cheers

Bumping this thread to see if anyone else has had this issue... I've Googled, and some users have experienced this issue. So far I have factory reset my phone, but that has yet to work.
I'm getting random crashes, sometimes using the phone and sometimes while it's just sitting there... It happens like at least 10-15 times a day and I've only had my phone for like 4 days.

Toneekay said:
Bumping this thread to see if anyone else has had this issue... I've Googled, and some users have experienced this issue. So far I have factory reset my phone, but that has yet to work.
I'm getting random crashes, sometimes using the phone and sometimes while it's just sitting there... It happens like at least 10-15 times a day and I've only had my phone for like 4 days.
Click to expand...
Click to collapse
Same. Struggling.

i had my first random reboot yesterday phone was just sitting there.
hasn't done one since.

I've had the phone for 4 days (Software 23.0.A.2.93) and it randomly reboots 2-3x a day.

I've had the same problem as well. Sent it to Sony for repair. They said it had something to do with the software. Asked for more information, they said an app was causing it (I use normal applications: FB, Line, reddit, skype, dropbox). Sony said they "repaired" my phone by erasing all my data and re-installed the firmware. Happened AGAIN TODAY. BTW it shows up as a "system restart" in the diagnostics menu. Is this the same for everyone experiencing this? Btw i used the pc companion to repair my phone as you have mentioned before sending it to Sony; that DIDN'T work either

I'm seeing this maybe once every 1-2 days, after reading the program list above I'm trying removing Skype to see if that's causing issues.
Ian

ke7in said:
I've had the phone for 4 days (Software 23.0.A.2.93) and it randomly reboots 2-3x a day.
Click to expand...
Click to collapse
Suggest you to update to .98 or even .105, do a factory reset and check how it works afterwards.

sxtester said:
Suggest you to update to .98 or even .105, do a factory reset and check how it works afterwards.
Click to expand...
Click to collapse
So you presume that its a problem with software and not hardware is that correct?

kiminoir said:
So you presume that its a problem with software and not hardware is that correct?
Click to expand...
Click to collapse
Yes, correct. I'm running on .98 since day one and never had any unintended reboots at all. As we speak, my Z3C runs since about 10 days.
Sent from my D5803 using XDA Free mobile app

sxtester said:
Yes, correct. I'm running on .98 since day one and never had any unintended reboots at all. As we speak, my Z3C runs since about 10 days.
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
How do I do that though? There are now more issues now. The necessary phone applications themselves are now crashing (ie. contacts, clock, walkman) I've included a photo for you. My current plan is to send my phone back to Sony for repair once again. The problems seem to appear out of nowhere.
Thanks in advance

kiminoir said:
How do I do that though? There are now more issues now. The necessary phone applications themselves are now crashing (ie. contacts, clock, walkman) I've included a photo for you. My current plan is to send my phone back to Sony for repair once again. The problems seem to appear out of nowhere.
Thanks in advance
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Please use the search function, it's been explained a countless times already: http://forum.xda-developers.com/z3/general/ftf-stock-firmwares-xperia-z3-models-t2886061

I did a repair (still on .93) and it seems ok since yesterday but we'll see. Here are the instructions Sony sent me:
Thank you for contacting Sony Xperia™ Online Support.
We have an extended guide that should help you fix the issue on your phone, please follow the instructions carefully:
Visit this link:
sonymobile dot com/us/tools/pc-companion/
Click on Download PC Companion
Run the software and install it
Turn the phone off and disconnect it from the computer
1. No matter what the program says do not connect the phone until you complete step 9
2. In the welcome screen you will see the different modules available for you including the "Support Zone" option. Click on "Start" below it.
3. On the next page Click on "Start" under "Phone Software Update"
At this point if you get an error stating that "Unable to install update components" or "Server is busy" , then please proceed to step 12
4. The program will say that there is no phone connected. Click on the option below that reads: "Repair my phone" the program will issue you a warning about the content that you will lose during the update
5. Choose the option to continue.
6. The program will issue a final message warning you of possible data lost during the update. Click on the checkmark and then on "Next".
7. After that, the program will download the necessary information (5 to 6 minutes) and it will present you with a list of phones.
8. Choose your phones model from the list then click on "Next" then you will see a new section telling you how to connect the phone. (don't connect it yet)
At this point the phone must be off and disconnected from the PC.
9. Connect the cable to the PC not to the phone, then while pressing and holding the indicated button (in the steps on screen an specific button will be shown for you to press on the phone) connect the cable to the phone and keep holding the indicated button until the program says "the update of your phone has started..." (in some cases a message of "Installing drivers" will appear before the message of "the update of your phone has started..." is shown.)
10. If you failed to follow the steps correctly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar", If this happens disconnect the phone from the cable, turn it off and repeat from step 9).
11. If the phone is connected properly, PC Companion will proceed with the update ( It will tell you to let go of the back key) then wait for the update to finish and follow instructions on screen to disconnect the unit.
Dear Customer,
12. If "Unable to install update components"
1. Close PC Companion
2. Install Java from: java dot com
3. Start PC Companion again and try to do the software unlock process once more.
Note: If you wish only to update the unit wait for the program to open and then select the quick link on the upper left corner that says "Update Phone/Tablet" and follow the instructions to perform the update. (the PC may request for the phone to be placed in Mass Storage mode. Do this by going into Settings>Xperia>Connectivity>USB connection mode)
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Same here.
i have the same problem but i have rooted min with Glade rom, works fine except for the random reboot.

Hi all,
2 days ago I purchased brand new Z3 and today the device started restarting every 15-20 minutes. There are no external factor that seems to be causing it – the phone restarts without being in use. What I’ve notice is that it’s doing a “Soft Reboot”.
Some additional info – after the phone was turned on for first time it asked for an Software Update to Android 5.0. After installation it rebooted and asked for another update. The heaviest app that is currently running is Facebook.
I would really appreciate any suggestions as I would like to avoid waiting for two weeks for the service centre to do something, that I can also do.
Thanks!

KurtHoyle said:
Hi folks,
Has anyones Z3 started randomly rebooting on its own?
Its done it 4 times in the last hour. Battery life is at 30%
Thanks
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