Database Info

Windows Phone 7 Error Code: C101002E

I have been having this error where the phone prevents itself from booting, showing a screen that tells you to connect to PC , for a while. Only way to fix it is to remove the battery and restart but that is just a temporary fix. What exactly is this? What causes it? Is it a software issue or a hardware issue? Should I get an exchange or do you guys think this will be fixed with the next update?
Thanks

Never seen that error message. I'd say reset once, if you see it again, get it exchanged.

Yea this my 4th HD7 it shows the error code when you plug it to the PC in zune. Funny thing is that I owned a speck case and I reboot the phone in the case till then. This time i pulled the battery out, put it back in and powered the phone on without the case and it is working fine. I guess the case is pushing down a button or sth and that prevents the phone from working properly. Very weird..

Hey there! I've been having the same error! This is my 2nd HD7, I own the Speck case and I do not think its the case. This issue is happening on mine with or without the case. Pulling out the battery just doesn't cut it. I have to:
1. Remove the battery
2. Plug the USB Charger
3. Insert the battery back
4. Turn on.
I love the phone but this is really frustrating!
Edit: Too bad I can't post the link to youtube due to member status. But the video is up just search for it "c101002e"

Just happened to me too. First day using the Speck case too and i let the battery drain till it died and upon reboot it showed the 'plug into computer' screen. Hope it is just the case causing problems.

did you all updated the sd card ?
you could try to reflash this rom (if you are on t-mobile USA ) http://forum.xda-developers.com/showthread.php?t=810346
Take this one "RUU_Schubert_TMOUS_1.20.531.01_Radio_5.51.09.11a_2 2.31.50.09_Signed_SCHUBERT_RELEASE"
its just the stock tmous rom .

Weird coincidence that all of y'all are using the same case. Maybe it is damaging on of the buttons?

nrfitchett4 said:
Weird coincidence that all of y'all are using the same case. Maybe it is damaging on of the buttons?
Click to expand...
Click to collapse
somewhere on the board they did tell that this case make the buttons really sensitive and it make the phone unusable .

theres a thread on tmobiles forums talking about the same issue, and most if not all the people there have the speck case. Someone says they tested it with and without the case and came to conclusion that the case is putting too much pressure on the camera button, which seems to be causing the problem.
would post the link to the other forum but i cant find it lol

pierce_m said:
theres a thread on tmobiles forums talking about the same issue, and most if not all the people there have the speck case. Someone says they tested it with and without the case and came to conclusion that the case is putting too much pressure on the camera button, which seems to be causing the problem.
would post the link to the other forum but i cant find it lol
Click to expand...
Click to collapse
Yea that was pretty much what was happening to mine. Although I remember trying to boot it without the case and having the same error before so what I did that I did a hard reset ( press power and both volume buttons at the same time) then when the phone booted, I rebooted it without the case immediately and its been working no problem since. I am pretty sure that case pushes the camera button since it grips the phone very tightly. I even overloaded the ram by opening lots of apps that runs in the background and then rebooted but it is working perfectly fine as of right now. Weird.. I am guessing its just a weird bug not a hardware defect.

I found it in a post in the mozart forums, so i tried it, as you do, cause its something new to play with cause my TP2 didnt like swimming, but anyway it was something about hoding down the camera button while power on, and it brought up a picture of a phone and cable and instructing you to plug it into a pc and when i did it started Zune and something about restoration error, so like in the previous posts it may be a stuck or faulty button somewhere on the phone that is causing it.
i didnt watch the video so if that had it in it never mind
cheers

Today 11 April 2011 I got notification about NoDo update for my phone.
It is HTC Mozart on Orange France network.
The pre-NoDo update was istalled about 20 days before.
The update got stuck at step 8. It seemed I had an unusable phone. In a periodic reboot mode into the update screen.
I checked on my W7 64 bit laptop the relevant backup folder, where all my phone data was supposed to have gotten backed up during the update. The folder was empty.
I therefore realized my phone got its rom corrupted during the update and I could not get back my pre-NoDo backup, since this latter was missing from my laptop.
Zune was on no help, stating a C101002E error.
The Windows Phone Support Tool was also of no use, reporting an error code while trying to restore my data.
XDA-forum provided me with a solution:
I went here
http://forum.xda-developers.com/showthread.php?t=1000781
and downloaded both bootloaders with relative roms.
After getting into the bootloader screen (red, green and blue screen), I installed the first ROM provided by Ansar. This could not install succesfully.
With the bootloader tool I could nevertheless confirm my idea I did not have anymore a functioning rom into my phone.
The second rom, the one ending with "Signed_by_ansar" could be succesfully installed.
I now have a Mozart fully functioning.
I had to restore my windows live account, Gmail, etc. My apps did not come back up after syncing with Zune.
I realized I just lost all my SMSs and home screen settings.
My phone was originally network unlocked and remained as such.
I got a notification that there is an official update for my phone the first time I rebooted. I will wait before attempting this update. The ROM by Ansar has got anyway copy/paste, being a NoDo ROM.
The ROM from Ansar, although for Orange France, removes the Orange splash screen when the phone starts. I guess if I need to use warranty on this phone right now I may have some issues with Orange France. Maybe when I update the phone following the update notification I got, I will re-establish a fully certified Orange ROM.

i9o pls and any one pls help me , i faced problem with [260] connection problem between my hd7 and pc vista 64 bit, actually i followed to steps in forum (error code C101002E) and drivers were installed (htc usb sync) before i started to flash rom NoDo bootloader 1, But no way still the problem [260]. i also tried another RUU htc asia xxx707xxx. because i have spl 1.23.2250.0(112138).also some links of RUU to download signed by ansar disappeared in rapid and other sourses, pls help to solve connection problem

Microsoft has release the Windows Phone Support Tool to fix this problem: http://support.microsoft.com/kb/2530409

WPS doesnt help in my case, Im malaysian and thought that need Asia RUU, but when i tried Europian RUU it nicely works, maybe because of i have 8G phone. the RRU is RUU_Schubert_HTC_Europe_1.69.401.01_Radio_5.54.09.21_22.33b.50.10_Signed_SCHUBERT_RELEASE(2)

day2die said:
Microsoft has release the Windows Phone Support Tool to fix this problem: http://support.microsoft.com/kb/2530409
Click to expand...
Click to collapse
Do you know what this tool does to the computer?
I would try it but honestly don't want to do it before I have info what it does to my PC settings. Unfortunately MS doesn't share with this knowledge.

Hi everyone!
I have a big problem with my new hd7.
Just bought, and wired for the very first charging but the phone continues to restart by itself.
Tried a hard reset, to set it in download mode and fix with Windows Phone Support Tool but still nothing to do. Even tried to install a new ROM but at the first start it continues with its loop.
In download mode zune tried to upgrade to nodo but it shows the error C101002E.
Don't know what else to do. Any idea? It's new!

MusicMan587 said:
Hi everyone!
I have a big problem with my new hd7.
Just bought, and wired for the very first charging but the phone continues to restart by itself.
Tried a hard reset, to set it in download mode and fix with Windows Phone Support Tool but still nothing to do. Even tried to install a new ROM but at the first start it continues with its loop.
In download mode zune tried to upgrade to nodo but it shows the error C101002E.
Don't know what else to do. Any idea? It's new!
Click to expand...
Click to collapse
No one had this problem? am i the only unlucky on the earth!?

Return for warranty replacement. Your phone is broken.

Thank you...i hoped i could solve it to not to wait september to have my phone back.

[Q] Problem with communication during GB update

Alrighty,
So I keep trying to update my g2x through LG but I continuously get an error message that says, "Problem with communication between cell phone and PC", and then it never goes past 4%. Yes, I've downloaded the proper drivers, and have followed the prompts of disconnecting the phone, removing the battery, powering back and pressing restart (countless times). None of it works though. And no, my phone isn't bricking up on the SW update, so that thread doesn't really help me.
I've been doing some research and it seems that it just doesn't work for some phones, but I'm wondering if anyone here has been able to successfully troubleshoot this.
Yeah, I'm one of the unfortunate ones that got a bad phone a while ago, so I'm hoping I can find a way to make it work...
Thanks in advance!!

I have had the same problem. I have a G2x that I got off ebay. It was un-moded, running stock Froyo 2.2.2. I went to the T-Mobile / LG update site and followed the steps. The program actually worked the first time, it went through the whole update procedure and said it was complete. The phone restarted, but when it restarted it no longer recognizes the SIM card and there is a question mark for the battery symbol. When I go into the settings, it does not show a baseband version. I have tried to re-install using the update program, but it stops after 36% saying "Problem with communication between cell phone and PC". Any ideas?

npo123 said:
Alrighty,
So I keep trying to update my g2x through LG but I continuously get an error message that says, "Problem with communication between cell phone and PC", and then it never goes past 4%. Yes, I've downloaded the proper drivers, and have followed the prompts of disconnecting the phone, removing the battery, powering back and pressing restart (countless times). None of it works though. And no, my phone isn't bricking up on the SW update, so that thread doesn't really help me.
I've been doing some research and it seems that it just doesn't work for some phones, but I'm wondering if anyone here has been able to successfully troubleshoot this.
Yeah, I'm one of the unfortunate ones that got a bad phone a while ago, so I'm hoping I can find a way to make it work...
Thanks in advance!!
Click to expand...
Click to collapse
Mine did this the first time. This is where the phone is never commanded to boot into S/W update mode so at least this is not a step where it can be bricked, as no update has actually occurred yet.
This is how I fixed it and got mine to update. Use a different USB port on your computer. Yes there are different as some are on internal hubs. The update must have a direct USB port with no hubs in between. I also reinstalled the drivers through the LG Update program and not from the LG website. When I did this and plugged in my phone about eight new devices were detected and installed as opposed to about two the first time around. Also, make sure your phone is in debug mode in Android application settings.
Then make sure you disable any anti-virus programs and turn off the Windows firewall. Then use ctrl-alt-delete and close down any programs running. Also go to the taskbar and click on the up arror (if Windows 7) and right click on each icon and see if you can close it down. Also, unplug all other USB devices (even a mouse if you don't need it) as they can interfere with communications between the updater program and your phone. The only USB device I left connected to my computer was the keyboard.
The LG Updater must be run in Admin mode. If when you run it you get a Windows warning asking you if it is ok for this program to make changes to your computer then it is launching in Admin mode. If not right click the LG Updater icon by clicking Start>All Program>LGMobile Support Tool>LGMobile update. Right click the last item and run it in admin mode. Again this is assuming you are running Windows 7. Admin mode is not necessary for Windows XP.
If all the drivers get loaded properly and you are not on a flakey USB port then at 4% the updater instructs the phone to reboot into S/W Update mode and that is where the real magic happens if you are lucky.

coreycollins3066 said:
I have had the same problem. I have a G2x that I got off ebay. It was un-moded, running stock Froyo 2.2.2. I went to the T-Mobile / LG update site and followed the steps. The program actually worked the first time, it went through the whole update procedure and said it was complete. The phone restarted, but when it restarted it no longer recognizes the SIM card and there is a question mark for the battery symbol. When I go into the settings, it does not show a baseband version. I have tried to re-install using the update program, but it stops after 36% saying "Problem with communication between cell phone and PC". Any ideas?
Click to expand...
Click to collapse
Use another USB port and try again. At various points in the update the updater resets the phones usb port and it has to reconnect. If it doesn't connect don't do a battery pull. Just try removing the USB cable and reinserting it. If you hear the computer beep wait a bit and then click restart on the updater. Hopefully it should see the device this time and continue the update.

Xperia J restarts during a call

I have a weird problem which i'm experiencing often (not always but once or twice daily). While on a phone call for a good length of time my phone will spontaneously restart. before this spontaneous restart the phone call goes on speaker for 6-8 seconds. during this time I can hear the voice on the other side through speaker, but the person on the other side can't hear me. then i see the "Xperia" startup logo & the phone restarts. its not like a regular restart. during a regular restart the "Sony" logo appears first, then the "Xperia" logo.
my phone's specs are:
Xperia J, JellyBean, everything stock, never rooted.

you can try repair phone feature in pc companian.

where is it?
gavster26 said:
you can try repair phone feature in pc companian.
Click to expand...
Click to collapse
where is the "Repare phone feature" in PC Companion? i could not find any.. attached screenshot showing how pc companion appears when i connect my phone to my laptop.

its in update zone open it and it should be near the bottom

gavster26 said:
its in update zone open it and it should be near the bottom
Click to expand...
Click to collapse
you're right!! i found it!!! but before starting repair i want to ask you 2 questions:
1. does repair wipe all data on a phone?
2. how much megabytes it downloads during the process? (its showing 30 mins) but i have a slow internet connection.

it does take a while. yes it will reset your phone back up your apps first

problem still persists
gavster26 said:
you can try repair phone feature in pc companian.
Click to expand...
Click to collapse
well, i tried "repair phone feature" but it did not solve my problem. :crying:

ehteshamuli said:
well, i tried "repair phone feature" but it did not solve my problem. :crying:
Click to expand...
Click to collapse
then maybe is your phone hardware problem?
take it to service center,or try to root your phone and use CUSTOM rom.

Try to do settings - clear all. Before you do root it, you should send it first the service. Use the warranty instead. Tell them you did use pc companion and update service.
Paradox ST21i

[HELP] Flash FS Message

Please help. Whenever I turn the smartwatch 2 on it just goes straight to Flash FS even when i power it on with NFC. Thanks in Advance

harrold11237 said:
Please help. Whenever I turn the smartwatch 2 on it just goes straight to Flash FS even when i power it on with NFC. Thanks in Advance
Click to expand...
Click to collapse
Not sure I am right, but I think you should use Sony's update manager (or whatever the name is) to flash the watch, or an other software, but mind if I ask, how did you get into this situation, what was the last thing you did when the watch was working?

Ranomez said:
Not sure I am right, but I think you should use Sony's update manager (or whatever the name is) to flash the watch, or an other software, but mind if I ask, how did you get into this situation, what was the last thing you did when the watch was working?
Click to expand...
Click to collapse
I was just checking the time then when i wanted to turn it on it wouldn't and when i rebooted it it just went to Flash FS

harrold11237 said:
I was just checking the time then when i wanted to turn it on it wouldn't and when i rebooted it it just went to Flash FS
Click to expand...
Click to collapse
Did it do the update?

So there I was watching a performance. Then I casually checked the time and BAM it was still stuck at 7:30 hen it was about 8. Then i did some quick research on my phone and saw about SUS then when I went home i tried and finally got it to connect. It was then stuck at about 1% and not moving at the installing (It said there was an update). Then overnight as my cmputer went to sleep the watch suddenly turned dead. It is now dead
List of Apps I installed:
WatchIt
TicTacToe
Smart Camera
Slideshow
Runtastic
Music Player
Messaging
Hangouts
Gmail
Email
Custom Watch
Call Handling
Calender Reminder
Calculator

harrold11237 said:
So there I was watching a performance. Then I casually checked the time and BAM it was still stuck at 7:30 hen it was about 8. Then i did some quick research on my phone and saw about SUS then when I went home i tried and finally got it to connect. It was then stuck at about 1% and not moving at the installing (It said there was an update). Then overnight as my cmputer went to sleep the watch suddenly turned dead. It is now dead
Click to expand...
Click to collapse
There are quite a few people whose watches are bricked after latest SUS update
see my thread here http://forum.xda-developers.com/showthread.php?p=48281895#post48281895
and here http://talk.sonymobile.com/t5/Wirel...re-for-the-Smartwatch-2-is/m-p/467273#U467273
best luck to find some solution
Anil

In Case anybody is interested . I have enclosed the video of my failed attempt to update the firmware buy using SUS
http://youtu.be/QQZNMxwk87Y
---------- Post added at 03:02 PM ---------- Previous post was at 02:58 PM ----------
In Case anybody is interested . I have enclosed the video of my failed attempt to update the firmware buy using SUS
http://youtu.be/QQZNMxwk87Y

Re: Flash F5 Message
I tried to update my smartwatch but it did not updating my watch, for thanks god my watch is working well..

After much cursing and gnashing of teeth, I got the Sony Update Service software to recognize the watch. I noticed that when I powered up my (bricked) SW2, the SONY logo would flash for a split second on the screen before the dreaded "Flash FS" message. So after powering down the watch, I plugged it in to my PC and hit the power button several times quickly. This triggered the windows device manager to successfully recognize the device as a Sony Smartwatch and the update software room it from there. About 10-15 minutes later... my SW2 was working again.
Sent from my XT1058 using Tapatalk

debaillon said:
After much cursing and gnashing of teeth, I got the Sony Update Service software to recognize the watch. I noticed that when I powered up my (bricked) SW2, the SONY logo would flash for a split second on the screen before the dreaded "Flash FS" message. So after powering down the watch, I plugged it in to my PC and hit the power button several times quickly. This triggered the windows device manager to successfully recognize the device as a Sony Smartwatch and the update software room it from there. About 10-15 minutes later... my SW2 was working again.
Sent from my XT1058 using Tapatalk
Click to expand...
Click to collapse
How did you do this? In my case sometimes it recognises it as "SmartWatch 2" using your solution, the Windows (8) installs it's driver and than it sais no device drivers installed in the device manager and neither the PC Companion notices it.
Could you help me somehow please?

vegh_mark97 said:
How did you do this? In my case sometimes it recognises it as "SmartWatch 2" using your solution, the Windows (8) installs it's driver and than it sais no device drivers installed in the device manager and neither the PC Companion notices it.
Could you help me somehow please?
Click to expand...
Click to collapse
To flash it power it on then quickly insert the USB. Should come up with something like a progress bar box. Utility should detect it maybe??

Any luck?
I've got it working by inserting USB just when SONY logo appears. It started normally the watch as if it never happened any FLASH FS screen. But after around 20 seconds of happiness, it froze again but this time I just cannot get it started again. Any other advice?
Thanks

Xtreme_FIRMWARE said:
To flash it power it on then quickly insert the USB. Should come up with something like a progress bar box. Utility should detect it maybe??
Click to expand...
Click to collapse
I still wasn't able to solve it.. My computer isn't recognises it, and neither my phone.. Any other solutions?..

Flash fs problem
please help Flash FS i tried so many time but its still showing Flash Fs

http://forum.xda-developers.com/showthread.php?t=2783426&page=8&nocache=1
This can be solution for Flash FS message when SUS is dead
and to get into DFU mode:
2. Turn the watch off.
3. Insert the cable into the watch and than into the USB-port of your computer (it is faster to insert the cable into the computer USB-port than into the watch).
4. Press and hold the watch power key for half a second immediately after you insert the cable into the USB-port (if the charging [in our case displays: Flash FS] begins return to the 2 step).

Question Problems with Random Shutdowns and Inability to play certain games.

Hello. Rather new here. I have newly purchased a Red Magic 7 Pro from their Official Website. It hasn't even been 10 minutes since I got it before it started having problems like random shut down and reboots.
I've reached out to their support page now where they've told me to try updating the version of the phone. I've done both online updates and local updates, but neither method worked. I've thought about sending the phone back for a replacement if this continues, but I'd rather see if I can resolve the issue first before resorting to that
Mine is the global version and I've been told the update to download in the US and Asia update 3.14. The current version it's running is 3.12
I've considered rooting the device to see if I can do a true factory reset since their method of resetting it via the phone's settings and getting in its debug menu has done nothing. But it's still under warranty so if they give me the option to return it for a new one I will. Hopefully, if this is busted, it's only this particular phone.

When you got the the phone new did you transfer the data of your old phone?

Yea I was trying to transfer files at the time to my other android.

Pokemonaces said:
Yea I was trying to transfer files at the time to my other android.
Click to expand...
Click to collapse
There was a bug in the beginning i've you transfer files the Cellar data will never connect and turn off on with cause the phone to overheat. But you got a different bug i see. you can only try to update the phone to 3.14 or factory reset without transfer the apps first and update then. Btw ask on Reddit there are more active people.
Reddit link: https://www.reddit.com/r/RedMagic/
Update link: https://help.redmagic.gg/hc/en-us/articles/6360319907865-REDMAGIC-7-Pro\

I've tried updating first before transferring, but I get the same errors on the images above.
Depending on how often it reboots, in some cases it gets stuck on gaming mode and I have to wipe the data via holding down the volume down and power button method.
Some other causes include missing apps as it keeps resetting. The common factors is that certain games fail to download and random reboots.
The reboots happen pretty frequently when I try to update using Wifi. Even if it does go through, I get the update package error or poor signals error even though I have a solid internet connection.
And thanks I'll check out the Reddit page for more solutions there

Pokemonaces said:
I've tried updating first before transferring, but I get the same errors on the images above.
Depending on how often it reboots, in some cases it gets stuck on gaming mode and I have to wipe the data via holding down the volume down and power button method.
Some other causes include missing apps as it keeps resetting. The common factors is that certain games fail to download and random reboots.
The reboots happen pretty frequently when I try to update using Wifi. Even if it does go through, I get the update package error or poor signals error even though I have a solid internet connection.
And thanks I'll check out the Reddit page for more solutions there
Click to expand...
Click to collapse
Hmm can you check your google play system update. There is a bug that hasn't been fixed it can't update so the phone will reboot twice.
The only options is to reflash the software or send it back for a replacement.