Or can ASUS still tell if my phone has already been previously rooted? I come from Samsung phone where rooting the phone would permanently trip Knox as if there's some sort of hardware fuse. I'm wondering if something similar happens to ROG Phone as well.
Good question, I'm curious as well.
My guess is since the phone pings asus to unlock bootloader that they know on their end that its been tinkered with.
If you have used the official method they have record of your device id. The good news is they're not too hostile towards unlocked devices like some of the other brands - they know most of their customers are on the wild side
Asus releases an official unlock app, so the warning about voiding warranty is more intended toward covering issues you cause yourself. They usually still cover the internal hardware and provide support for the stock firmware. If flashing the phone back to stock fixes the issue, they may even help with that. At the end of the day, it's there so they have the option to deny claims.
Related
Before throwing a quick answer out to me, please read this quick blurb that describes my situation:
I have a Nexus S. On my 51st week of ownership (aka last week of warranty), the power button decided to bite the dust. This has been documented by other owners as well, notably the one and only simms22 himself. This is a common problem with Nexus S owners. Anyways, while I was trying to flash it back to stock, just my luck the TWRP recovery app crashes, leaving me with a wiped /system and a few other partitions seemingly out of whack. As a result, I have a non-booting phone. I can get as far as the Google logo with the unlocked padlock, at which point it of course cant find an OS to load (/system is blank). Anyways, I was unable to recover it back to stock because for some reason, if the power button doesnt work, then the bootloader and fastboot do not work properly. Basically, the bootloader is unresponsive unless the physical buttons are actually functioning.
I have no doubt that this phone is more than fixable. A simple repair of the power button and I'll be on my way. But of course, I was unable to do that, so I had to send it in today (in the state I just described) with a note explaining that I'm a developer, and work with various systems. This may have been a stretch, but I figured it'll help. I explained that I am 100% sure the problem is hardware-related, and independent of any software. I said that I had tested many versions of Android and have determined that since the phone doesnt respond to power presses when OFF, that it is NOT software related.
Anyhoo, I know I've got myself into some ****, so I'm curious: what kind of legal recourse do I have if they try to deny my warranty claim? I'm aware of the following:
1. The bootloader on a Nexus S specifically states that unlocking the bootloader or modifying software MAY void the warranty. It doesnt say it DOES, but that it MAY. I believe that is a strong word to use, and may very much help my case if I have to fight it. It would seem to me that this leaves Samsung with the burden of proof showing that software mods caused a button that communicates 1-way (lol) to fail, which is impossible. It's physically impossible to set the software to 'fry' the power button. It's a physical button...software simply detects presses and acts based upon it.
2. The 1975 Magnuson-Moss Act has been used frequently in the automotive sector, though its language is in no way geared towards cars. It helps to keep manufacturers from claiming things like 3rd party stereos voiding drivetrain warranties.
I'm fully prepared to fight them on this one if I have to, but I'm hoping someone can help give me some additional ammo here. I'm hoping that I won't have to, and that Samsung will do the right thing and repair it without charge. I'm a faithful customer of theirs.
Thanks!
I don't have anything but I suggest you look into your state laws as well.
You may have some extra protections given to you by your state laws.
t1n0m3n said:
I don't have anything but I suggest you look into your state laws as well.
You may have some extra protections given to you by your state laws.
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That's exactly what I'm doing right now, but I've had no luck so far. It seems that Australia, on the other hand, is all over that kind of stuff. Damn Aussies
Anyways, if anyone can assist me with USA-wide or TN-specific consumer/trade laws that protect me, I'd greatly appreciate it. Or if someone has a similar experience to share, please do!
http://www.droid-life.com/2011/06/1...ging-full-price-of-warranty-phones-if-rooted/
Anyone know the validity of this? It is 9months old.
I've heard of that, even though I haven't been through it personally. I've also heard companies are easing up on phones being sent that are rooted so I don't know, probably just depends on the tech you get I think. Plus, only takes a couple mins to unroot your phone anyways for warranty purposes.
Generally, this is the assumed response for most carriers. Even though sales reps for some carriers are totally cool with you rooting your phone (like mine, for example), they'll still advise you unroot, since there are "no guarantees" that they can help you if you're still rooted.
In some cases you'll also have to reset the Download Mode counter (viewable by restarting your phone in Download Mode and looking at the counter on it). On certain Samsung phones (like my Epic 4G Touch), this involves using a "jig" that bridges pins 4 and 5 of a Type B Micro-USB connector with a 300-301K resistor (you can get a premade dongle for about $5 US on Amazon, or build it yourself with a Micro USB breakout board and an appropriate resistor).
If you're trying to troubleshoot something, one of the steps is to return to stock firmware/kernel/ROM/etc. and see if that fixes the problem; if it does, then a bug in your particular modification was the problem. If it doesn't fix the problem, then at least you're no longer in violation of warranty, so the manufacturer/carrier can fix it instead.
Hello, all!
I've been an iPod Touch + Nokia flip-phone user for many years, and just last week I finally purchased an unlocked Motorola Moto G LTE (XT1045) to replace them both. So, since I'm new to the Android world, I have come to ask this question:
How long would you recommend I wait before rooting my device? There are some features that would REALLY like (moving entire apps to SD card (I was a bit dismayed to find that when moving all my apps to the SD card, it only saved a very, very small amount of storage space), as well as being able to prioritize memory usage for apps, Titanium backup, underclocking while phone is locked, etc.). I'm viewing this phone more like a very mobile computer than I did my iPod Touch I always carried, and as such I am expecting more of it.
The reason I ask is I am wondering how long it will take for good support to start showing up for custom ROMs and stuff. Since this is my first time rooting a device, I would like there to be a decent amount of documentation, and would also like the majority of the bugs worked out of anything involving rooting for this specific phone.
On a side note, does anyone know of a way to unlock the bootloader without going through Motorola's site? I've read that by going through there to get the unlock code, you are basically registering your phone as "not under warranty." So, if something that is clearly a manufacturing defect (like charging connector becoming loose or something like that) shows up in a month, I'd like to be able to un-root it to send it in.
Thanks in advance!
ElectroPulse
BUMP.
I got to thinking about it, and since I am actually going to be outside of the country for the next 10 months, so my warranty is pretty much useless anyway. Shipping it back would require removing the battery, which in turn would void the warranty.
So, at this point my only question is how long would you recommend to wait to root my phone in order for there to be good documentation, and good support for custom ROMs and stuff?
Thanks!
ElectroPulse
guys I wanna unlock cuz a lot of roms and features are being released for my XZP but i dont wanna lose warranty,
I read backing up TA but its without drm( i get drm are responsible for screen and camera functions) but if I have TA backed up without DRM and I restored TA (still i wont have DRM) but will the TA get me back my warranty?
if i relock my bootloader even without TA backup - Restore, is my warranty back?
I live in Israel and here, workers in companies look for any excuse not to do any one favors, i already had a problem with the screen of the device and they fixed it, but now if i unlock, im afraid the problem may reoccur and they claim its due to unlocked bootloader...
so i need help here i want to unlock but i still want sony to fix natural failures without an excuse.
anyone?
Hey Man, unfortunately can i not tell how the Warranty is handled in Your Region. I can just suggest to Contact the SONY Support (They are there for You since You are a Customer, with and without locked Bootloader). They will reply asap if You write them a Message over the Homepage (Official Pages for Your Country). Otherwise can i recommend looking and asking in a Android Forum in Your Language. In Germany do we have some Forums where People have explained how the Warranty Works in Germany.
So here is it like said once before. Hardware Defects and Software Defects are 2 Different Things. While You loose on unlocking the Bootloader Your Software Warranty, is the Hardware Warranty still intact. That covers Defects, like broken Headphone Ports, broken USB Ports, failed Materials (Failing Water Resistance), failing Buttons, dark display Shadows / Failed Pixels etc. Not covered are fails like Bootloops, Soft Bricks (By flashing wrong Firmware Files), Overheating Issues (Yellow Screen shadows) / Melted Device and so on. The Thing is You need to register Your Device for the unlocking. So just relocking doesn't gives You the Warranty back since SONY knows that there is a Unlock Key for this Device.
Hope that helped a bit and that You will get You Answer from SONY directly to be on the safe Side! But to be honest, You can get a Original Display for around 150 Bucks and everything else is almost Failsafe. I owned around 50 Smartphones since 2010 and none of them Failed except for My Xperia Z3 which was a little Heating Head with the SD801 (Sold it for a XZ Ultra). Compared to that is the XZP a real Snowman. The 835 is Legendary Fast and stays always cool even on heavy Gaming (At least on Patched AOSP). Unlocking and flashing AOSP should really ensure that You don't get heat Problems at all... Again, i can really recommend it and i haven't waited a single minute to do it after getting the Device (It wasn't that Cheap for Me, but anyways).
Enough for now. Let Me know what You do! :fingers-crossed:
Just keep it in oem state by buying cases and sell the phone on eBay when you're done with it
I bought this phone new for 300 euros / 277 USD!
amakuramio said:
Just keep it in oem state by buying cases and sell the phone on eBay when you're done with it
I bought this phone new for 300 euros / 277 USD!
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yah in terms of keeping the phone away from physical breaks is easy (its not even covered even with locked bootloader)
but my problem is the screen, once it got yellow spots due to over heat or some thing, I dont want the problem to come back and then they will claim its due to software modification (boot loader unlock).
madshark2009 said:
guys I wanna unlock cuz a lot of roms and features are being released for my XZP but i dont wanna lose warranty,
I read backing up TA but its without drm( i get drm are responsible for screen and camera functions) but if I have TA backed up without DRM and I restored TA (still i wont have DRM) but will the TA get me back my warranty?
if i relock my bootloader even without TA backup - Restore, is my warranty back?
I live in Israel and here, workers in companies look for any excuse not to do any one favors, i already had a problem with the screen of the device and they fixed it, but now if i unlock, im afraid the problem may reoccur and they claim its due to unlocked bootloader...
so i need help here i want to unlock but i still want sony to fix natural failures without an excuse.
anyone?
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Click to collapse
Unfortunately once you unlock the bootloader, that's it. You can't relock it. Plus, there's a message saying that this phone "may not be secure" when you turn it on. It's a trade when you unlock the phone to root.
Hello! I own a Samsung Galaxy S7, a 5-year-old phone from my job, which, in order to be able to be replaced, must be non-functional (but not physical, only software issues, being out of warranty, it will not be repaired). So I need a solution to make it software inoperable, without physically damaging it. Can anyone help me make it stop booting, or boot-loop, or boot error, or anything so that I can't be blamed?
Pikachu1984 said:
Hello! I own a Samsung Galaxy S7, a 5-year-old phone from my job, which, in order to be able to be replaced, must be non-functional (but not physical, only software issues, being out of warranty, it will not be repaired). So I need a solution to make it software inoperable, without physically damaging it. Can anyone help me make it stop booting, or boot-loop, or boot error, or anything so that I can't be blamed?
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Click to collapse
Let me get this straight - You're trying to defraud your employer by artificially rendering your device unusable?
I'm closing this thread, we do not allow discussions of anything illegal on this forum.