I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Lenster45 said:
I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Click to expand...
Click to collapse
Hate to say, but you probably bought a stolen phone. There was an article somewhere in Q&A about getting around it but I couldn't say if it works or not, and getting support for this here is a little taboo. None of us want to be responsible for helping someone hack into a stolen device.
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Lenster45 said:
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Click to expand...
Click to collapse
use odin to restore
Google Samsung S6 reactivation lock bypass. Try calling Samsung again, maybe even Verizon if you can't get hold of the seller from EBAY.
Yeah. Seller claims he never created a Samsung Account id. (Beginning to suspect origin of phone) Samsung said they don't have service centers in my area and the one in Atlanta (closest to me) is no longer in service. Haven't tried Verizon yet but what the heck. Time to return to seller for refund.
After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
passaloutre said:
After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
Click to expand...
Click to collapse
Its factory reset protection, you have to log in with the google account associated with the phone prior to reset.... To avoid this in future or if you sell phone just remove your Google account in settings... accounts before factory reset... It's the equivalent of iCloud locking on Apple, designed to cut down on theft.... If you cant remember the password you can go to the Google account recovery page for assistance
https://accounts.google.com/signin/recovery
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
passaloutre said:
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
Click to expand...
Click to collapse
If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
kal250 said:
If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
Click to expand...
Click to collapse
But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
passaloutre said:
But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
Click to expand...
Click to collapse
Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
Is there anything special I have to do to login in 24 hours? Is it 24 hours from the first time I reset or the last time I reset (I wiped it a few times trying to get in)?
kal250 said:
Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
Click to expand...
Click to collapse
Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
Same
passaloutre said:
Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
Click to expand...
Click to collapse
I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
dereks1989 said:
I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
Click to expand...
Click to collapse
Before running mobile upgrade Q just remove your Google account in settings, I believe that will allow you to safely reset without triggering FRP...
Nice!!!
passaloutre said:
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
Click to expand...
Click to collapse
This happened to me yesterday so I hope it works for me as well.
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
igotroot said:
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
Click to expand...
Click to collapse
It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings. It's similiar to an iCloud lock, so yes if you sell phone remove google account, or if your buying a used phone make sure the google account is removed prior to reset, or boot up phone and make sure you can get passed the lockout before buying it!!
http://www.alcatel-mobile.com/global-en/support/softwareUpgrade/list
kal250 said:
It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings.
Click to expand...
Click to collapse
at last i understand why i never ever heard of it
my 6039y is still on 5.0.2 and i never removed gmail accout before made a reset with mobile q or any other way and google never did anything.
Hi,
Was just trying to update some tool and my Asus ZX551ML device went into bootloop.. So I just tried to flash the ROM again (taking backup of data on PC).
While ROM was flashing via ADB sideload..
While ROM was flashing I also changed my google password as it was unchanged for a very long period.
Once the flashing thing was done, when I tried to login to my Google account, was continously getting message, Please sign in using one of the owner's account for this device.. IT wont even allow me to sign in using another account.
Researched enough that I have to wait for specific number of hours before that FRP - Factory Reset Protection thing is released..
least 24
max 72
kindly confirm what is latest wait time.
Also if there is any other way to sign in ?
Since its my account, I have the SIM card, all recovery emails, all the purchase history, including CC numbers etc. with me.
Or
There is no option and to wait..
1. This is really no security, but a waste totally.. (inspite of having access to all details, I still cannot sign-in or contact google in anyway..)
2. Whats the overall use of security for a thief, if the bypass shall be gone/take away after 3 days.. as read.
3. Since I got this phone, I have only used 1 google account on this device (like majority of people do), how am i supposed to login to other owner account.. on a new bought phone.. OR
should I contact Asus in this case.
Thanks.
Just an update, the FRP has been removed after 24 hours. (It was been reduced to 24 hours now, earlier it was 72 hours)
Able to login with the old account properly now.
Hopefully, this information might help someone in future..
Hey,
I was having a phone call with my dad (he is using Huawei P8 Lite) yesterday evening and suddenly we both heard the beeping sound you heard when somebody is attempting to call you while you are having a phone call. We both checked our phones but there was nothing showing on our screens so we just continued. Suddenly, the call dropped and when my dad called me 10 minutes later he said that his phone just shut down and said that it's updating his software. When the phone turned on, everything was set to factory settings with all his contacts, photos, messages etc. gone. Even his SD card is wiped.
This morning, I got a message from my sister saying that bunch of her classmates had their phones (both Android phones and iPhones) wiped completely yesterday evening (around the same time as it happened to our dad) and apparently all of them were displaying message that software is updating. We found out that all phones were signed into common gmail account my sister is using with her classmates. I told her to immediately change the password to that email and sign out of it from all our devices.
Anybody has any idea what could cause this? Any advice on how to recover the lost data? My dad had his gallery synced with Google photos, it's mainly contacts that he is missing since he had over 1,5k of them and he said he did a back up of them not so long ago but the backup was on his SD card that's now empty as well.
Side note (I'm not sure if this has something to do with the issue above): I tried to log into that email account yesterday from my Macbook since I needed to download one powerpoint file from it but when trying to log in I was kicked out with a message saying that my access is denied due to multiple attempts of logging into the account (that was the first and only time I tried logging into that account). I shut down my laptop before I went to sleep yesterday. This morning, my laptop got into boot loop and was later showing message that Mac OS could not be installed on my computer because installation file is corrupted or missing. I managed to turn on my laptop but my sister said that her classmates saw that somebody from Copenhagen (where I live currently) accessed their mail and they also registered some logins from other cities all over our home country where my sister is.
TL;DR: Several phones shut down and reset itself to factory settings while saying they are updating software. All of them were signed into common email.
kri100k said:
Hey, I was having a phone call with my dad (he is using Huawei P8 Lite) yesterday evening and suddenly we both heard the beeping sound you heard when somebody is attempting to call you while you are having a phone call. We both checked our phones but there was nothing showing on our screens so we just continued. Suddenly, the call dropped and when my dad called me 10 minutes later he said that his phone just shut down and said that it's updating his software. When the phone turned on, everything was set to factory settings with all his contacts, photos, messages etc. gone. Even his SD card is wiped...
Click to expand...
Click to collapse
I don't have this device but, there's a dedicated area on the Forum for your specific device.
https://forum.xda-developers.com/p8lite
With that stated...
The following thread may be helpful in what you are looking for.
https://forum.xda-developers.com/showthread.php?t=3692698
Good Luck!
~~~~~~~~~~~~~~~
I DO NOT PROVIDE SUPPORT VIA PM UNLESS ASKED/REQUESTED BY MYSELF.
PLEASE KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Hello everyone. First post here.
I bought a OnePlus 7t back in February. Since then I've had several issues with dropped calls, getting messages super late, and connection issues overall. The past week it's gotten weirder, I'm getting log in attempts on my Google account from the other side of the world.
One attempt was from Taiwan and the other was from Vietnam. I've had a Google Account since the beta days and have never had this happen to me in the past and for it to happen twice in a week in strange. Countless phone over the years and this has all been happening since I got the OP.
Any suggestions?
Thanks for reading.
FloridaMan2020 said:
Hello everyone. First post here.
I bought a OnePlus 7t back in February. Since then I've had several issues with dropped calls, getting messages super late, and connection issues overall. The past week it's gotten weirder, I'm getting log in attempts on my Google account from the other side of the world.
One attempt was from Taiwan and the other was from Vietnam. I've had a Google Account since the beta days and have never had this happen to me in the past and for it to happen twice in a week in strange. Countless phone over the years and this has all been happening since I got the OP.
Any suggestions?
Thanks for reading.
Click to expand...
Click to collapse
I'd guess the two things are unrelated, did you change network provider & get your number ported, are you using RCS? RCS sends msg via Google servers (or does OnePlus route it via their serves in China? They do seem to collect excessive info form their phones & send to China servers)
The random login attempts could be someone you know trying to get into your account (just need a VPN to appear to be from those countries) or could be an indication another account/website/app (Chinese stock apps have form) has leaked your email address & password and people are attempting "credential stuffing" ie using that email & password on other sites, gmail would be prime target. Run the email address through "have I been pwnd", even if negative makee sure you use a different password on every account you attach any importance to as leak may be unknown at present & different passwords protect you against this attack (use a password app) and turn on 2FA for any important accounts.