I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Lenster45 said:
I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Click to expand...
Click to collapse
Hate to say, but you probably bought a stolen phone. There was an article somewhere in Q&A about getting around it but I couldn't say if it works or not, and getting support for this here is a little taboo. None of us want to be responsible for helping someone hack into a stolen device.
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Lenster45 said:
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Click to expand...
Click to collapse
use odin to restore
Google Samsung S6 reactivation lock bypass. Try calling Samsung again, maybe even Verizon if you can't get hold of the seller from EBAY.
Yeah. Seller claims he never created a Samsung Account id. (Beginning to suspect origin of phone) Samsung said they don't have service centers in my area and the one in Atlanta (closest to me) is no longer in service. Haven't tried Verizon yet but what the heck. Time to return to seller for refund.
Related
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/0...ne-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
Well, wait for 72 hours and see
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
sorry, i cant help with your question, but in the future, remove your account from the phone before factory reset and you wont have this problem.
any phone running lollipop and forward will have this new security on it, and if your phone never had software older than lollipop on it, there is no way to bypass the security check.
Sprint Samsung Galaxy S6 G920P.02
Android 5.1.1
Rooted, No ROMS
I am very, VERY confused. This makes absolutely no sense to me. I believe my phone is just fried but I will find out when I take it into the sprint store tomorrow. I will most likely get a new/replacement phone but they will have no idea what caused the problem and I need to figure out how this happened so it won't happen again. I'm also very curious as I don't understand at all.
The problem: It started with me not being able to connect to the internet on ANY of my apps. No crashes or anything, just no connectivity to the internet. Calls and SMS still worked like normal. After calling sprint support they told me dial ##72786#, which then just simply broke calls and SMS. Now NOTHING works.
What caused the problem: This is where I am most confused. I was trying to setup a VPN (purevpn, to be exact) on my Xbox One. In the process of this, I was modifying my router settings on my Windows 8 PC, plugged in a 2nd router, and constantly turned the wifi off and on. I was using my phone to test if the wifi was still working. (e.g. going to google.com on firefox or launching clash of clans...literally that was it) The only thing that I can think may have messed it up was a step in settings up the VPN. On my computer, after I installed the purevpn software I located myself to "Network and Sharing Center", then clicked "Adapter Settings", then clicked on "Pure VPN", then "Sharing", then checked the box "Allow other network users to connect through this computer's internet connection", and lastly from the drop down menu, selected "Local Area Network." This allowed all devices on my network to use the VPN. Somehow this messed up my phone that hard?
See image below for clarification:
i.imgur DOT COM /cnAmC6h DOT PNG
Steps I have taken to fix this: I tried rebooting my times a million times. Then I cleared DNS cache in firefox and tried to connect. Then I tried hard rebooting my phone to flush DNS cache. Then I called sprint support, who told me dial ##72786#. After dialing this, calling and SMS DO NOT WORK. "Hands free activation" starting running after dialing that number and fails to work everytime. When I wasn't able to call the phone rep back, I used the sprint online chat support. I told the online rep what happened, and they assured me the only way to fix this was to factory reset my phone. As frustrated as I was, I did it. After the factory reboot, my phone STILL CAN'T CONNECT TO ****. Exactly how it was before the reboot, except I lost all of my stuff. I have done countless google searches and am clueless and need help.
Google will push all your stuff back to the phone after you log into your account. But you'll need the internet for that.
How did you get root?
quatzar said:
Google will push all your stuff back to the phone after you log into your account. But you'll need the internet for that.
How did you get root?
Click to expand...
Click to collapse
I really don't remember, It was months ago. I paid $30 for it though and have never had issues with it.
Just brought it into a sprint tech store and they fixed by putting in a fresh sim card, reseting the phone, cache, dns, and everything they could reset. After that did not work they flashed an updated version of my phones software on the phone, which removed the root , and fixed the issue.
I explained what I did to all of the employees in the store (I was the only one there) and they were all as clueless as me.
Does anyone know what could have possibly caused this?
hello,
Last night I had to put my phone in ultra power saving mode and this morning it won't go back to normal mode. I did a factory reset using the home, vol up and home. I'm now stuck at the Verify your account. I added my Gmail( same account that was on the phone). I get a message saying "please sign in using one of the owner's accounts for this device." I then reset the password with a new one and still giving me that message that it's wrong email account. I'm able to login on the desktop no problem. The phone is unable to accept my email/pass. I called Sprint they are unable to help me. Any idea?
Please help!
Thanks
If you had reactivation lock turned on, that might be the problem. You'll need to search for the fix, I've seen it before but I never saved the thread.
metalfan78 said:
If you had reactivation lock turned on, that might be the problem. You'll need to search for the fix, I've seen it before but I never saved the thread.
Click to expand...
Click to collapse
I called Google. They told me to wait 72 HRs. Sprint/Samsung was not very helpful. It's crazy because I'm able to login in my Gmail desktop.
Hi
I just sold my S7 and beforehand I used the Settings menu to reset the phone. It also asked for the Samsung password too for some reason. I checked after the boot that the phone restarted in factory setup mode and it did, so I powered it off and shipped it.
Now the buyer has said that they see this msg on start up:
"an unauthorised attempt has been made to reset your device to factory default settings, connect to Wi Fi or mobile network to verify your identity"
Why is this?
They are saying that they have been advised that "the phone is locked" and so want to return it.
Why did the FRP get triggered? Is there any way out of this?
Obvs I really don't want to give the buyer my google userid (presuming this will allow them to to set it up) as even if I changed my password afterwards they could potentially do all sorts of stuff before I can change the password again ... Besides giving your login out just a no no in anyone's book.
mr-br said:
I checked after the boot that the phone restarted in factory setup mode and it did, so I powered it off and shipped it.
Click to expand...
Click to collapse
Did you check if everything was actually properly erased by going through the setup wizard again and seeing if it complained about an unauthorized reset, or did you just see the setup screen and thought everything was good? It also seems you didn't remove any accounts prior to the reset.
You should've removed all accounts, and disabled any screen lock methods on the device before even going into the reset menu on the Settings app. If you leave your accounts on your device, especially your Google and Samsung accts, both FRP and Reactivation Lock will assume that an unauthorized reset was made and as such it will store said accounts during setup in order to verify that it's *you* who reset the phone.
It may be possible for the buyer to bypass FRP and effectively remove your Google account from the phone, but if Samsung's Reactivation Lock was enabled and you still hadn't tripped Knox, then you're pretty much out of luck on doing that in any way. Removing the Reactivation Lock is incredibly hard if not impossible on some devices, so don't count on much if the feature is active.
If nothing is possible, the only choice you have is to talk to the buyer to see if he will temporarily send the phone back so that you can unlock the thing properly, then ship it again. But I doubt anyone would like to go through more hoops and expenses to get their used phone working and would rather just return it and get a refund.
Thanks for the info.
After the reset and restart I just saw the setup screen and thought everything was fine. All I knew from memory was that doing a reset via the Recovery boot menu would trigger the protection, but I had no idea that one had to actually remove the screen lock and accounts before doing a reset via Settings! I'm pretty sure that the Settings-Reset page even says it will remove all data & accounts etc. and I know it said nothing at all about removing lockscreen & accounts beforehand!
Even the specific page at https://www.samsung.com/us/support/answer/ANS00083965/ makes no mention of that step - how are folks expected to know this stuff?
Grrr, this is why I'm so frustrated at how such a seemingly simple operation is so screwed up - no wonder folks love iphones [ducks] ....
The buyer is non-technical but I've persuaded them to give me a go at talking them through entering my google userid over the phone - and then straight afterwards I'll change the google password and remove the device from google account. Failing that it's refund time and writing off all the postage.
Well we tried. But, for some reason during my account sign-in, it was asking for a mobile phone number too which I wasn't expecting, and then after that it wouldn't accept my password. The guy was 86 though and so there might have been something else amiss that he didn't spot. So I'll have to try and fix it when it comes back... Oh and it turns out that changing your google account password nukes all your app passwords without any warning, so that's another PITA to update everywhere that uses those.
The buyer actually dropped by during a road trip, so I could login myself. It turned out that it was the S7's Samsung keyboard that was at fault since it refused to type in actual characters correctly. I had to disable the Samsung keyboard setting for Predictive Text. Also it insisted on automatically changing the case of letters until I'd long pressed the shift key to fix the case.
Only after doing these things was it possible to enter email address and password correctly. I then removed my google account, did a settings reset, and finally the phone reset correctly.
Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
ExpandWeiner said:
Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
Click to expand...
Click to collapse
FRP can likely be bypassed.
But you really need to see a video of it being done to understand.
Search YouTube for frp, your device and Android version.
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