I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Lenster45 said:
I performed a factory reset using the Volume Up + Home button + Power button method.
When I rebooted the phone, I get a screen stating that the SIM card is activated and it has my phone number displayed. Pressing next gets me to the Samsung Account sign in screen.
It says that abnormal factory reset was done and that I need to sign in to my Samsung account to verify my identity.
When I try to sign in, it tries for a while and then I get a message that flashes momentarily, stating the there was an "error while connecting to SSL."
I know my Samsung user id and password are good since I can log in to my Samsung account through my PC.
I have a no WiFi indicator on the status bar, just LTE so I don't understand the SSL part.
Calling Samsung was no help. After almost an hour of online chat and calling the the help desk they switched me to their account support dept who said there was nothing wrong with my account and I need to call the jhelp desk again.
I have tried hard reset more than once with the same result.
Is there a way to get around this Samsung Account sign in screen so I can set up my phone?
Edit. Stock Lollipop no root
Edit: To add more information.
I purchased this phone on EBAY. I am trying to contact the seller to obtain the userid and password he used to set up the phone. I am not sure if I can get it or if this will solve my problem. Am I screwed or i there some other way around this problem?
Click to expand...
Click to collapse
Hate to say, but you probably bought a stolen phone. There was an article somewhere in Q&A about getting around it but I couldn't say if it works or not, and getting support for this here is a little taboo. None of us want to be responsible for helping someone hack into a stolen device.
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Lenster45 said:
Understood but the iemi was clean and I was able to activate it on Pageplus which is a Verizon mvno.
Click to expand...
Click to collapse
use odin to restore
Google Samsung S6 reactivation lock bypass. Try calling Samsung again, maybe even Verizon if you can't get hold of the seller from EBAY.
Yeah. Seller claims he never created a Samsung Account id. (Beginning to suspect origin of phone) Samsung said they don't have service centers in my area and the one in Atlanta (closest to me) is no longer in service. Haven't tried Verizon yet but what the heck. Time to return to seller for refund.
I have successfully bypassed the reactivation lock on my brother's Samsung S6 running 5.1.1 (VZW)
1.) Use OTG cable and launch settings (https://www.youtube.com/watch?v=DJ8_qbj1DPQ)
2.) Open Accounts and add Google account
3.) Open Lock Screen and Security
4.) Open Find My Mobile
5.) Click http://findmymobile.samsung.com ( it will open up a browser)
6.) Search Google Play Store and launch it
7.) Google Play Store opens up and then search for KNOX and install it
8.) Launch KNOX and Register
9.) Now search for a launcher like APEX and when it is done click open (should take you to home launcher)
10.) Open up KNOX and MORE and KNOX Settings in the upper right
11.) Click Account
12.) Add SAMSUNG account ( I also added google account but dont think its needed)
13.) I then set KNOX stlye to Launcher and it restarted the UI
14.) On the Samsung Protection screen Log into the samsung account you signed into with in KNOX
You should be logged back into your phone
Confirmed working...thank you. But it doesn't seem to let you turn reactivation lock off so you can hard reset the device and not run into that sign in page again. When i go to turn off reactivation lock it prompts for my password and then just kicks me back into the "find my mobile" page with the reactivation lock toggle in the "on" position again. when i delete the Samsung account it says that it will turn reactivation lock off, but now all of the toggles are grayed out, including reactivation lock, which is still in the "on" position. Is there a way to turn it off after it is bypassed?
wbbjason said:
Confirmed working...thank you. But it doesn't seem to let you turn reactivation lock off so you can hard reset the device and not run into that sign in page again. When i go to turn off reactivation lock it prompts for my password and then just kicks me back into the "find my mobile" page with the reactivation lock toggle in the "on" position again. when i delete the Samsung account it says that it will turn reactivation lock off, but now all of the toggles are grayed out, including reactivation lock, which is still in the "on" position. Is there a way to turn it off after it is bypassed?
Click to expand...
Click to collapse
Thats weird. I was given the option to turn it off after I signed in. I also did a lot of other stuff like install Samsung+, froze setup wizard and other things I cannot remember and to my surprise I bypassed it. I dont have the phone anymore to play with.
bigshotrob22 said:
Thats weird. I was given the option to turn it off after I signed in. I also did a lot of other stuff like install Samsung+, froze setup wizard and other things I cannot remember and to my surprise I bypassed it. I dont have the phone anymore to play with.
Click to expand...
Click to collapse
Im not sure if you were using the same login once you bypassed the reactivation lock. Which may be why you were able to turn it off. I unfortunately am trying to bypass it because a phone was returned to me and the person had set up the reactivation lock and then hard reset the phone through recovery. So i am using a different email than the account that reactivation lock was originally set up on.
If anyone has any other methods to turn off reactivation lock it would be appreciated. Thanks.
wbbjason said:
Im not sure if you were using the same login once you bypassed the reactivation lock. Which may be why you were able to turn it off. I unfortunately am trying to bypass it because a phone was returned to me and the person had set up the reactivation lock and then hard reset the phone through recovery. So i am using a different email than the account that reactivation lock was originally set up on.
If anyone has any other methods to turn off reactivation lock it would be appreciated. Thanks.
Click to expand...
Click to collapse
It was a new account. My brother bought the phone on craigslist and factory reset it. It was locked so I did the above method and it worked.
bigshotrob22 said:
It was a new account. My brother bought the phone on craigslist and factory reset it. It was locked so I did the above method and it worked.
Click to expand...
Click to collapse
oh wow. then maybe something else you did worked. i am unable to turn off reactivation lock. i was able to get back into the phone and past the setup page where it prompts for the login, so that DID work and i thank you for that. Im just not able to turn reactivation lock off completely. I think that even though i bypassed it with my new account, the old users account is still on there and until i can sign in with their information and delete that account it'll be grayed out and in the "on" position.
wbbjason said:
oh wow. then maybe something else you did worked. i am unable to turn off reactivation lock. i was able to get back into the phone and past the setup page where it prompts for the login, so that DID work and i thank you for that. Im just not able to turn reactivation lock off completely. I think that even though i bypassed it with my new account, the old users account is still on there and until i can sign in with their information and delete that account it'll be grayed out and in the "on" position.
Click to expand...
Click to collapse
Well that's unfortunate. At least you can use the phone again though. Thanks for your response.
wbbjason said:
Confirmed working...thank you. But it doesn't seem to let you turn reactivation lock off so you can hard reset the device and not run into that sign in page again. When i go to turn off reactivation lock it prompts for my password and then just kicks me back into the "find my mobile" page with the reactivation lock toggle in the "on" position again. when i delete the Samsung account it says that it will turn reactivation lock off, but now all of the toggles are grayed out, including reactivation lock, which is still in the "on" position. Is there a way to turn it off after it is bypassed?
Click to expand...
Click to collapse
bigshotrob22 said:
Thats weird. I was given the option to turn it off after I signed in. I also did a lot of other stuff like install Samsung+, froze setup wizard and other things I cannot remember and to my surprise I bypassed it. I dont have the phone anymore to play with.
Click to expand...
Click to collapse
This is GREAT. So, I've moved forward a little bit. Was able to register my samsung account and thereby log into the phone via samsung reactivation lock! So, that's a start. I did run into the issue of still not being able to toggle off reactivation. So, I logged into FindMyMobile and found that the reactivation lock" command works, attempting to disable the lock via find my mobile would send back an error stating it couldn't contact device (I'm doing this all without a sim but connected to to wifi. So, I've just tried to pull a factory reset on the phone via findmymobile and that triggered the phone to reset, I was stil greeted with the reactivation though. I'll report back once I"m done with setup and stuff; I gotta run out for coffee right now.
ZeroLovesDnB said:
This is GREAT. So, I've moved forward a little bit. Was able to register my samsung account and thereby log into the phone via samsung reactivation lock! So, that's a start. I did run into the issue of still not being able to toggle off reactivation. So, I logged into FindMyMobile and found that the reactivation lock" command works, attempting to disable the lock via find my mobile would send back an error stating it couldn't contact device (I'm doing this all without a sim but connected to to wifi. So, I've just tried to pull a factory reset on the phone via findmymobile and that triggered the phone to reset, I was stil greeted with the reactivation though. I'll report back once I"m done with setup and stuff; I gotta run out for coffee right now.
Click to expand...
Click to collapse
Awesome. Hopefully you can get it. I wish I still had the device to tinker with it more. Goodluck
Ugh.
bigshotrob22 said:
Awesome. Hopefully you can get it. I wish I still had the device to tinker with it more. Goodluck
Click to expand...
Click to collapse
Still working on it. Still can't disable reactivation lock, not through the FindMyMobile site nor through the device. Attempted closing Samsung account (fun fact, when you close your account there it doesn't get completely closed!) and still nothing. Will update upon further movement. Until then, looking for more information.
Slowly forward.
ZeroLovesDnB said:
Still working on it. Still can't disable reactivation lock, not through the FindMyMobile site nor through the device. Attempted closing Samsung account (fun fact, when you close your account there it doesn't get completely closed!) and still nothing. Will update upon further movement. Until then, looking for more information.
Click to expand...
Click to collapse
So, I broke down and emailed Samsung. Recieved instructions and was able to rid myself of the Reactivation welcome screen, Hooray, yeah? Well, not quite. Now I'm no longer able to add my Samsung account (via either accounts page nor FindMyMobile, annnnnd the reactivation lock is listed as on and greyed in that menu. Strangely enough, the phone asks me to set my lock screen every time I restart it.
Directions followed to get me to this point, from the last point:
1: Settings > Applications> All> Samsung Account > Clear Cache (was told to clear Data but that option wasn't available)
2: Accounts > Samsung Account > Sleect Account > Menu > Remove Account
You'll get a message that the account will be removed and reactivation locked will be removed yadda yadda. Your phone will not restart.
I've restarted the phone a few times and also into ODIN/Download mode and Reactivation is still enabled.
God, I hate this phone and am super glad that I don't own it. **** Samsung, for real. (**** Verizon too). Will report back if I can make anymore progress.
any progress on this?
Headaches continue
lildaver said:
any progress on this?
Click to expand...
Click to collapse
Nope, best I can get is being able to get into the phone using my samsung account (original problem) but then every boot it asks you for samsung account. Beyond that I can disable the query for samsung account on boot.
Both have no way of disabling the reactivation lock via settings or via the findmymobile site. Both do not allow you to completely factory reset the phone. Both do not allow you to pave over the os with a factory image. Upon attempt of factory reset the system will ask for samsung account again on boot.
ZeroLovesDnB said:
Nope, best I can get is being able to get into the phone using my samsung account (original problem) but then every boot it asks you for samsung account. Beyond that I can disable the query for samsung account on boot.
Click to expand...
Click to collapse
I was able to remove reactivation on one Galaxy S6 edge running 5.1.1 but unable to repeat it. Installed Samung+ and disabled setup wizard like suggested. After inputting Samsung account information in the Setup Wizard it asked to enable Reactivation lock, unchecked it and it was off. Have not been able to do it again on a different S6 edge 5.1.1.
Hi,
I've been asked to repair one with the reactivation lock on Android 5.1.1 and this guide worked perfectly. Thanks.
I also had to make an OTG cable from an old charger brick and cable, which was a PITA but finally got it reset.
Glad its working for y'all.
at the last step its asking again for the samsung account ? anyone got past this ?
Nevermind, the password i provided was wrong. This guide is sick, its working, thanks a lot, cheers.
bigshotrob22 said:
Glad its working for y'all.
Click to expand...
Click to collapse
my knox cannot be installed because a costum OS has previously been installed in this device ??? what to do ...
when i click to add samsung account from settings it "back" me to settings again ?
Thank You!
After searching everywhere it didn't seem that the methods I could find were working until I found this post, thanks
Worked with a combinations of tuts. This one made it a success.
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/0...ne-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
Well, wait for 72 hours and see
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
sorry, i cant help with your question, but in the future, remove your account from the phone before factory reset and you wont have this problem.
any phone running lollipop and forward will have this new security on it, and if your phone never had software older than lollipop on it, there is no way to bypass the security check.
I got a Blu Pure XL on ebay, and a seller not helping.... It was a password on it so he gave me 2 different, non did work. Now i even more screwed , because after was factory reset iam getting a :
"this device was reset. To continue, sign in with a Google Account that was previously synced on this device" message.
I tried to follow the advice on youtube, when they turn on/off a hotspot and they skip the message and go to the "Google Services"
There is a problem, the solution is to hold and able to highlight any words there and use the "share" option. So this BLU doesn't do anything. I am holding down, and a phone vibrates for a sec, but no copy/share or any highlighted thing going on. So what can I do?
It came with a box, so it is a clean phone, not stolen, but this crap is really frustrated ...
Got a help with a seller , and tried with his account. Well after i put his email and password is taken me back again to the page where is asking for email.. He bought it as new from Amazon, so no other google account was used with... What is next?
Update... I was able to open a settings and did a factory reset from there . Only took few hours of try lol
Thread closed, issue solved
Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
ExpandWeiner said:
Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
Click to expand...
Click to collapse
FRP can likely be bypassed.
But you really need to see a video of it being done to understand.
Search YouTube for frp, your device and Android version.
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