Hello, my friend used finger scanning as security screen lock for his note 5.
suddenly his note 5 resets without me touching it.
he was stuck at the gmail verification account knowing that he forgot the email he synced his phone on . (He used one of the suggestions given )
i tried to hard reset his phone as a guess to set it up again.
I read on internet and noticed that he has to wait 72 hours before trying.
the big issue is that after 72 hrs , he doesnt know his gmail so to login again .
Any help will be much appreciated
Thanks in advance friends
Hello,
We can't help him remember his Gmail or recover his account, if he wants to get back in his phone he can create a new gmail account in order to at least be able to use his phone.
Then he will have to contact Google support to initiate the process of recovering his original account, once he has verified everything and google gives him what he needs to get back in to his original account he can then use that to sign in to his phone with his original account and get all his stuff back that is backed up and associated with his account.
You can post your question in the forum linked below.
http://forum.xda-developers.com/android/help
The experts there can assist you further.
Remember to register an XDA account so you can post and reply in the forums. Good luck.
After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
passaloutre said:
After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
Click to expand...
Click to collapse
Its factory reset protection, you have to log in with the google account associated with the phone prior to reset.... To avoid this in future or if you sell phone just remove your Google account in settings... accounts before factory reset... It's the equivalent of iCloud locking on Apple, designed to cut down on theft.... If you cant remember the password you can go to the Google account recovery page for assistance
https://accounts.google.com/signin/recovery
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
passaloutre said:
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
Click to expand...
Click to collapse
If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
kal250 said:
If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
Click to expand...
Click to collapse
But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
passaloutre said:
But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
Click to expand...
Click to collapse
Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
Is there anything special I have to do to login in 24 hours? Is it 24 hours from the first time I reset or the last time I reset (I wiped it a few times trying to get in)?
kal250 said:
Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
Click to expand...
Click to collapse
Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
Same
passaloutre said:
Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
Click to expand...
Click to collapse
I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
dereks1989 said:
I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
Click to expand...
Click to collapse
Before running mobile upgrade Q just remove your Google account in settings, I believe that will allow you to safely reset without triggering FRP...
Nice!!!
passaloutre said:
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
Click to expand...
Click to collapse
This happened to me yesterday so I hope it works for me as well.
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
igotroot said:
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
Click to expand...
Click to collapse
It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings. It's similiar to an iCloud lock, so yes if you sell phone remove google account, or if your buying a used phone make sure the google account is removed prior to reset, or boot up phone and make sure you can get passed the lockout before buying it!!
http://www.alcatel-mobile.com/global-en/support/softwareUpgrade/list
kal250 said:
It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings.
Click to expand...
Click to collapse
at last i understand why i never ever heard of it
my 6039y is still on 5.0.2 and i never removed gmail accout before made a reset with mobile q or any other way and google never did anything.
Hi guys,
I have a question about Googles FRP lock.
So yesterday I sold my phone to someone on craigslist and had let him test it out before buying it. I was on the android beta program and he wanted to un-enroll from it so he would be on the latest stable OS.
The next are a series of steps we did to go back to the latest stable OS:
1) Factory reset the phone (my google password was changed 2 weeks ago)
2) Buyer created a temporary gmail to enroll and un-enroll the device from beta
3) Received the system update (latest stable version)
4) Waited for it to finish install
5) Once the phone was booted back up, he forgot the username he had made
6) I try my previous e-mail and get to the two step verification and I get a popup that says please wait 24 hours because of a password change (I read online something about a 72 hour lockout after a password change)
7) Right now I am stuck with a brick device
So my question is, after this 24 or 72 hours lock out time, can I sign back in with my original gmail? Or would the FRP lock me out because the last account that was synced to the device was the account that he created temporary and forgot the username to? Or can I sign in with any Google account that has been previously synced to the device?
Side Notes:
- When I tried signing back on with my account (after I received the popup saying try again in 24 hours) I received an email from Google right away asking me to review the sign in.
- When I check my Google devices, it does show that I have 2 Google Pixel devices on there, the 1st one was before the factory reset, and the 2nd is when I tried to sign in again after the reset (these 2 Pixel devices are the same)
Thank you everyone!
Hi guys,
I received the smartphone from my father and he unfortunately locked out himself (forgot pass)
I tried to do a factory reset and it failed as it requires login from the old google account which he set up years ago and does not remember anymore.
I tried to connect to ODIN but quickly realized that USB debug and this special anti Unlock Setup (OEM unlock) in settings was not activated.
Is there any chance at all to reset this phone?
When I stick the phone to any PC device it says could not detect usb device properly. Its because the phone is "locked" I guess.
However going to download mode did not solve the problem either. ODIN just cant get any signal.
I tried on multiple win10 devices, installed KIES, did it only with samsung drivers but the phone does not get properly recognized as it should.
Help :/
S7 is 1.5 years old, he obviously knew the Google account login when he got the phone, which at max would be 1.5 years ago, recovery emails are used to create Google accounts, reset the Google account password from the web and sort it that way
*Detection* said:
S7 is 1.5 years old, he obviously knew the Google account login when he got the phone, which at max would be 1.5 years ago, recovery emails are used to create Google accounts, reset the Google account password from the web and sort it that way
Click to expand...
Click to collapse
That was a simple google account which he made and my father is having memory issues since he is over 60.
Its odd that you seem to know more about my issue right now with the phone. Induction is dangerous.
I even do not know at which MONTH or year I created my google account. I can just roughly guess more than 4 years old for sure but thats a stupid question Google is asking either.
So even with doing an induction here, we would fail ourselves.
PS: You wanna see the receipt? I smell great doubt in you!
similar problem
*Detection* said:
S7 is 1.5 years old, he obviously knew the Google account login when he got the phone, which at max would be 1.5 years ago, recovery emails are used to create Google accounts, reset the Google account password from the web and sort it that way
Click to expand...
Click to collapse
im having a similar problem.. it says custom bianary blocked by FRP lock. i have access to my google Account that was on my phone and but i cant get my phone to load up at all cause its locked by frp. how would i go about this by sorting it out through google? do i need to flash my phone? everything was done through odin.
kingnick1129 said:
im having a similar problem.. it says custom bianary blocked by FRP lock. i have access to my google Account that was on my phone and but i cant get my phone to load up at all cause its locked by frp. how would i go about this by sorting it out through google? do i need to flash my phone? everything was done through odin.
Click to expand...
Click to collapse
Flash stock firmware with ODIN 3.12.7, log into your Google account to remove FRP lock
Edit: I've added a screenshot from Google sent to my recovery account (also me,) which shows I am the recovery account (yet have. Mino) contacted me when trying to log in.(
I have a most bizarre problem getting back into my account that I can't believe is happening. Here it goes: (This account is hugely important to me as it's only access to my YouTube channel I've been working on for more than a year,)
I'm the owner of both the locked out account [email protected] and it's recovery email aaaaa@gmail.com which is logged in fine.
Despite having the correct email, password, the physical phone in my hands which has always been used on both accounts, sending this from the same WiFi always uses, located at the same location always used, and as I mentioned the recovery email, I am locked out of [email protected] due to what must.be a mistake.
Here is what happened:
On March 27th, I decided it was time to just factory reset my phone. I make videos for my YouTube channel, and my phone had less then a gig of storage so I decided to do the factory reset.
Just.prior to doing so, I realized it may take me awhile even just to remember the password to get back in since autifilll normally does that for me. So I decided to figure it out before resetting my phone, and reset the password as well so it was fresh on my mind when logging into the reset phone. There are screenshots attached of everything.
Now here is the huge problem which I am unable to get around .
When attempting to log back into my account from my reset phone, iit asked that I provide the one time use code from settings / Google / password!!
Understand, I entered in the correct email address and password, but what it now is asking me to provide is literally impossible to provide for anyone who reset their phone and has not been able to put the email address back on the phone. The code Google is asking me for dies bit exist on a freshly reset phone , and there is not one person in the world who just reset their phone that could provide that number.
And that is the I only option I am being given despite the fact, I own and have access to the recovery email address [email protected] which they have not contacted. And despite the fact I'm using the exact phone and WiFi from the same location always used for this email.
Is there any way thjs can be fixed? I have a YouTube channel with an enormous amount of tied to that account and it's important.
Please respond with your device name. I understood that you are locked out of your device and can't complete the setup. If it is so you just have to reset the FRP partition. Please provide your phohe name to move ahead
Users typically remove all Google accounts from phone - note: their data are stored in accounts.db database - before performing a Factory Reset thus they wil not run into such a trouble.