My phone had a heart attack... - ONE Q&A, Help & Troubleshooting

Hello,
I think my phone just had a heart attack...
It sounds funny, but not for me. I just don't know how to describe what just happened.
I was just chatting with my sister on WhatsApp, I wasn't doing anything special.
Then, the screen froze, and the phone rebooted.
Recently, I had some "home restarting", sometime once a day, sometimes more, but less since I upgraded to Lineage OS 17.1 (from the previous Lineage OS version).
But this time, it's a full reboot by it's own. Scary...
And the nightmare starts now.
After the boot logo, I arrive on a black screen, asking in English (not my language) for my password... but I never used any password when I start my phone.
So I try my PIN code, the only possibility coming to my mind, and it worked.
Yeah ! It works ! Nope... new black screen in English...
That time, it says that my password is correct, but that unfortunately, my data is corrupt.
I have an inner drop of sweat running on my forehead while reading that...
Then... "To resume using your phone, you need to perform a factory reset. When you set up your phone after reset, you'll have an opportunity to restore any data that was backed up to your Google Account."
Only one button : "erase all data", my only option...
I have an inner tear running on cheek while reading that... but what else could I do ? Nothing... so I press the button...
I have a kind of "work in progress" white popup that blinks for half a second, and the phone reboots... on the same password screen !
Next thing to do : the diagnostic of the patient. I power off the phone, then boot in TWRP.
TWRP is in English, not in my language like I set it up a long time ago, and it starts on an unusual screen asking me if I want to keep my system partition in "read only".
It sounds like the patient is in a coma... so I agree on "read only" by pressing the button.
I want to check my data partition, so the most simple way : I choose "install" to go into the "/sdcard"... and it's empty.
Then "up a level" and I go into "/data"... empty... "/system"... empty... "/firmeware"... empty... "/boot"... empty...
Only empty folders, and sometimes empty folders into empty folders.
I go back in the functionalities to go into "partition mounting", and I choose all partitions... but "Data" can't be selected, no matter how much I do the heart massage.
I go back to check in the mounted folders... more empty folders...
So... does anyone have an idea about how to solve such a problem ?
Is there anything to do, or does it look like a DNR wish from an old phone which had a great life and tells me it's time to let it go ?

You have a chance to check if someone made a cruel joke by providing you with a script that did the rest with your unconscious approval, or if it is a hardware failure.
Just install the original ROM, do not unlock the bootloader and use the OPO for a long time and watch the device behavior.
.
.

You saved my day (literally, as you answered during the same day). Thank you.
I hoped to have something without data lost, but as I can use my phone again, it's already a good thing.
I guess you are right : a script that did the rest with your unconscious approval.
When I think about it, as OnePlus system images are not validated by Google, they are not DRM Widevine L1.
So I installed Disney+ from another source... and I guess I got it there.
The good thing is that the market place now sees my phone as already having Disney+ and I can install it (or maybe it's the update from November 19th).
For those having the problem, I followed those steps :
I did the installation process, except that I didn't do the factory reset / data formatting, in the (vain) hope to recover my data.
Apply all the stuffs : Lineage OS nightly-bacon-signed, open_gapps-arm nano, magisk.
Restart the phone : again, the black screens, but this time it reboots to erase everything... it took a very long time.
The phone restarts by itself and I go throw the setting process like for new phones.
It restores what it can restore... some settings of the OS to find back to tweak them...

Related

G1 Problem... Not even Tmo Techs can solve

Ok so I called up Tmo because my G1 is acting messed up. I spoke to about 6 different people who had no idea what the problem was, and all offered to send a replacement...
Scenerio:
I had the phone charging and when I unplugged it, I hit the red "Hang Up" button (so I can wake it up). Usually by doing this, the phone would prompt me to hit Menu > My Unlock code.
However, when I hit it, it took me right to the UI, the "Desktop."
So that caught me off guard. I figured I may have changed some setting before, so I went to Settings>Security and Location and made sure my "Require Pattern" was checked. IT WAS!
I even tried to re-do the "shape" i made for the unlock.
From here, I wanted to go back to the main menu (desktop) so I hit the HOME key. NOTHING. Yeah, the home key does nothing. Nor does the Green "Answer" button.
What I've done:
1) Reset the phone numerous times
2) Uninstalled most recent applications + more.
3) Spoke to Tmo who had no idea.
Do YOU guys have any idea? Lool.
Thanks!
I'm living in beijing right now so when i had the same problem with my white us G1 i had to figure out a way myself. what i did was to factory reset my G1 and it went back to normal.
raygun said:
I'm living in beijing right now so when i had the same problem with my white us G1 i had to figure out a way myself. what i did was to factory reset my G1 and it went back to normal.
Click to expand...
Click to collapse
Raygun,
Thanks for the reply.
Just wondering though:
If I backup my apps with MyBackup, would I be able to restore them back on as if I never did a factory restore? In other words, if I restore with the MyBackup Backup, would I receive full functionality of the apps again?
Thanks again
I've had a very similar problem on a development image. If the phone thinks that it isn't activated, then it disables keylock, home, and the call button. The activation flag is stored in a database somewhere, but I forget where. Doing a factory reset and then activating again should fix it (if that's the problem).
The nandroid backup might actually replicate the problem, because the activation flag is stored in the /data partition along with all your apps..
This might not be the problem though!
akapoor said:
Raygun,
Thanks for the reply.
Just wondering though:
If I backup my apps with MyBackup, would I be able to restore them back on as if I never did a factory restore? In other words, if I restore with the MyBackup Backup, would I receive full functionality of the apps again?
Thanks again
Click to expand...
Click to collapse
Yep, minus the settings of each app, and the backing up of home shortcuts, if they are in folders...they won't be in the right place...but the placement of the folder and icons is correct, just not the ones inside of folders on the desktop.
aziwoqpd said:
I've had a very similar problem on a development image. If the phone thinks that it isn't activated, then it disables keylock, home, and the call button. The activation flag is stored in a database somewhere, but I forget where. Doing a factory reset and then activating again should fix it (if that's the problem).
The nandroid backup might actually replicate the problem, because the activation flag is stored in the /data partition along with all your apps..
This might not be the problem though!
Click to expand...
Click to collapse
pychobj2001 said:
Yep, minus the settings of each app, and the backing up of home shortcuts, if they are in folders...they won't be in the right place...but the placement of the folder and icons is correct, just not the ones inside of folders on the desktop.
Click to expand...
Click to collapse
Thank you guys both.
Factory restoring right now. If it comes to the problem aziwopqd said (replicating the issue when restoring) I guess I'm outta luck.
Let's hope for the best.
Side question: (i know its been posted numerous times) If I root my G1, could i re-flash it back to "normal" (as if i bought it... brand new(original OS ))
Thnx
Best wishes,
Had the same problem... I thought mine was water damage though. There was a chance it had gotten wet but wasn't sure. I didn't even think to ask about it here so I sent it in and got a warranty exchange. New one works great, and I rooted it and got jf rc33 1.42 on it without even touching a computer. I thought it was cool lol
Oh ya, and yes you can restore it to factory everything. Just flash the .nbh file. You can even upgrade from there to the ota rc33 if you wanted to...
kindanewbie said:
Had the same problem... I thought mine was water damage though. There was a chance it had gotten wet but wasn't sure. I didn't even think to ask about it here so I sent it in and got a warranty exchange. New one works great, and I rooted it and got jf rc33 1.42 on it without even touching a computer. I thought it was cool lol
Click to expand...
Click to collapse
I was about to get the exchange, but I tried a Factory Reset. It solved the issue.
Haha - nicely done. All without touching a computer? Impressive.
Yup. Going through a divorce and wife took the computer so I didn't have a choice. All you need is linda file manager, and an unzip app. You can do it all with the default browser and those apps. Now I have everything saved on my sd card in different sub folders so I can root any g1 and flash the jf modded rc 33 by just popping my sd card in and putting the files on the root of the card in order. Done it to 2 others already.
kindanewbie said:
Yup. Going through a divorce and wife took the computer so I didn't have a choice. All you need is linda file manager, and an unzip app. You can do it all with the default browser and those apps. Now I have everything saved on my sd card in different sub folders so I can root any g1 and flash the jf modded rc 33 by just popping my sd card in and putting the files on the root of the card in order. Done it to 2 others already.
Click to expand...
Click to collapse
Sorry @ divorce.
Very neatly done. What unzip app did you use? I've tried the 2 (i could find), and they didn't really work. Lol.
Thanks...
I tried usuing linda first (love the app) since it says in supports unzipping. But nowhere could I find anything about how. So I got UnZip. It confused me at first, kept saying blah blah interupted blah force close or wait. So I force closed bout three times. Decided to press wait.... sure enough, sure enough about 1 min latter it prompted me 'unzip complete'. During that time, however, the phone 'acted' frozen. Couldn't scroll or press home or anything. But it worked in the end.
By any chance did those of you that lost your lock screen download the app aviator watch? I had this happen to me and that was the only app that I had installed before losing the lock screen. Also, I lost the option of silencing the phone if you hold down the power button. Under phone options it just said power off, the silent mode option was not avail.
Dharkaron said:
By any chance did those of you that lost your lock screen download the app aviator watch? I had this happen to me and that was the only app that I had installed before losing the lock screen. Also, I lost the option of silencing the phone if you hold down the power button. Under phone options it just said power off, the silent mode option was not avail.
Click to expand...
Click to collapse
Now that you mention it, I too lost the ability to silence with the power button. But no, never downloaded aviator watch...
aziwoqpd said:
I've had a very similar problem on a development image. If the phone thinks that it isn't activated, then it disables keylock, home, and the call button. The activation flag is stored in a database somewhere, but I forget where. Doing a factory reset and then activating again should fix it (if that's the problem).
The nandroid backup might actually replicate the problem, because the activation flag is stored in the /data partition along with all your apps..
This might not be the problem though!
Click to expand...
Click to collapse
Sorry sir, but I think you are right! I had the same exact problem and after reading this post. I thought I would try resetting the google account before a factory reset.
Went to Settings->Applications->Manage applications->Google Apps and cleared the data. Afterwards, it asked me to sign in as if I factory reset the phone. After inputting the credentials, everything started to work. Thanks!
Hope this helps anybody else.

Ut-Ohhh...Doomed to a hard reset? Process System Not Responding

Anyone ever see the message "Process system not responding". Here's the story.
Well, I've been installing apps like a loose cannon, figuring I may be dooming myself to a hard reset, and it may have come to pass.
Last thing that happened while the phone was running good, was I ran the demo of the 3D game XXXXXXXXX. I received a call, and had to hop away, and after that the phone became unresponsive. Looking at what was loaded with Advanced Task Killer, I did not see the game to kill, so I turned off the phone.
Now, it is taking a very long time to 'boot'. The Phone is Locked screen would pop up, and I'd try to slide it off, and it would slide about half off. Screen black except for the clock of the lock screen. And after sliding off half way, the screen would go black, as if it was off, but then the lock screen would come back.
Kept thinking that ultimately it would finish. After a bit I got the task bar at top, and it was saying preparing internal memory'Preparing Internal Mass Storage"; then finally " Media scanner running". Finally a few icons from the dock. But everything else still black.
Then finally it would come up with a big message "Sorry!. Process system is not responding. buttons for Force close, and Wait. I don't know if that is an Android message, or an app message. I tried force close, and it went back into the same iteration of events.
So the next time i tried a boot, I did not respond to the message for a while, and it seemed to be making progress behind the message. It went off, I turned it back on, it had lock screen, moved it off a bit easier.
Then finally it came up more screen things in place. Then again with a message "Process system is nto responding". Let it set 'til it went off again. This time it came up a bit futher, and this time it came up with window to select launcher. I selected TWiz launcher. Process message again, and I killed it this time.
Whewh...Still not resolved.
I guess if there are any suggestions short of hard reset, i'm interested in hearing. maybe one of you have had this happen. If it ever finishes loading, first thing I'm going to do is remove that game.
One thing that is a pain and I think contributes, is that so many apps load by default it seems. And the more you install the more that happens, from what I have seen. I know I don't have as many apps installed as I've seen others reference, but I do have 2-3 different memory type utilities that I've wondered if they woudl interfere with each othre, but they supposedly don't all load at boot.
Post long enough. I'll add more if I find anything interesting.
ewingr said:
Anyone ever see the message "Process system not responding". Here's the story.
Well, I've been installing apps like a loose cannon, figuring I may be dooming myself to a hard reset, and it may have come to pass.
Last thing that happened while the phone was running good, was I ran the demo of the 3D game XXXXXXXXX. I received a call, and had to hop away, and after that the phone became unresponsive. Looking at what was loaded with Advanced Task Killer, I did not see the game to kill, so I turned off the phone.
Now, it is taking a very long time to 'boot'. The Phone is Locked screen would pop up, and I'd try to slide it off, and it would slide about half off. Screen black except for the clock of the lock screen. And after sliding off half way, the screen would go black, as if it was off, but then the lock screen would come back.
Kept thinking that ultimately it would finish. After a bit I got the task bar at top, and it was saying preparing internal memory'Preparing Internal Mass Storage"; then finally " Media scanner running". Finally a few icons from the dock. But everything else still black.
Then finally it would come up with a big message "Sorry!. Process system is not responding. buttons for Force close, and Wait. I don't know if that is an Android message, or an app message. I tried force close, and it went back into the same iteration of events.
So the next time i tried a boot, I did not respond to the message for a while, and it seemed to be making progress behind the message. It went off, I turned it back on, it had lock screen, moved it off a bit easier.
Then finally it came up more screen things in place. Then again with a message "Process system is nto responding". Let it set 'til it went off again. This time it came up a bit futher, and this time it came up with window to select launcher. I selected TWiz launcher. Process message again, and I killed it this time.
Whewh...Still not resolved.
I guess if there are any suggestions short of hard reset, i'm interested in hearing. maybe one of you have had this happen. If it ever finishes loading, first thing I'm going to do is remove that game.
One thing that is a pain and I think contributes, is that so many apps load by default it seems. And the more you install the more that happens, from what I have seen. I know I don't have as many apps installed as I've seen others reference, but I do have 2-3 different memory type utilities that I've wondered if they woudl interfere with each othre, but they supposedly don't all load at boot.
Post long enough. I'll add more if I find anything interesting.
Click to expand...
Click to collapse
Well, the above post exactly describes what I have on my Captivate as well. Long boot times, "process system not responding", black screens, media scanner running/completed repeatedly, severe lagging...
Does anyone have any advice on how to deal with this issue? I've uninstalled my most recent apps, but it has not made any difference. Many thanks for any guidance!
Sounds like both of you need to restore to stock...Look in the Dev section for the Stock Odin3 1 click post..it is a sticky so it should be up towards the top..Follow the instructions and you will be back to stock...
The problems I mention above occur mostly during a reboot. The phone does eventually come up, with only occasional lagging still left (which may be more typical). I am torn between dealing with the lagging until Froyo is released (hopefully later this month) or perform the "restore to stock" you mention.
If I decide to "restore to stock", does that mean I lose everything? apps, messages, config, customizations, etc.
And if I lose everything, can I restore some apps with Titanium Backup? TB was loaded 2-3 weeks ago and I do have a full backup.
When Froyo comes, will it require the same or will it upgrade the existing OS and leave apps alone?
Many thanks for your response jhernand1102
I did that too, I sett a replacement lock screen wrong (because it asked me too) and there I was with out s phone for a few hours. The one click odin didn't work for me though. So I used the updated stock rom jh2 i believe. Look for the stock rom threads in developers forum as well as the one click odin.
If the one click odin doesn't work feel free to pm me with questions on the other rom.
Make sure you read it but they is a lot there that may confuse you.
Sent from my SAMSUNG-SGH-I897 using Tapatalk
With titanium backup you should be fine. I haven't used it but that's the point of it. A reflash may be easier the finding the error and correcting the problem. And during any flash you may have some risk of losing something but I don't think, going to froyo will lose apps by design. Anyway you have titanium backup and samsung kies to help you keep everything.
Good luck!
Sent from my SAMSUNG-SGH-I897 using Tapatalk
tone_la said:
Well, the above post exactly describes what I have on my Captivate as well. Long boot times, "process system not responding", black screens, media scanner running/completed repeatedly, severe lagging...
Does anyone have any advice on how to deal with this issue? I've uninstalled my most recent apps, but it has not made any difference. Many thanks for any guidance!
Click to expand...
Click to collapse
I guess I forgot to post back what I had to do...having had no replies at all. I think I ended up in another thread.
Anyway...I did in fact have to reflash. Using the one-click which I believe is this thread is what I used.
ewingr said:
I guess I forgot to post back what I had to do...having had no replies at all. I think I ended up in another thread.
Anyway...I did in fact have to reflash. Using the one-click which I believe is this thread[/URL] is what I used.
Click to expand...
Click to collapse
Thanks to all for replying today! I will go ahead and re-flash to stock. I was hoping it would be longer (a few months) before I'd have to re-load, but I guess when you live on the edge (root and lots of installs), ya gotta be ready for things to go wrong.
I do love this phone though and Android after being on a BB for so many years! It is pretty much a 1.0, so we should expect bugs and work arounds until they work the kinks out. In a crazy sort of way, it is still fun to work through these gotchas. Thanks again!
Yeah. I really hated the idea of a reflash.
but, if you haven't yet, you need to look in the DEV thread, and look into Clockwork Mod and Rom Recovery. As well, you should get teh paid version of Titanium backup.
Between those two things, occasional reflash and reload is not too painful.
I've learned so much today! Got the paid version of Titanium Backup for an easy "restore all via batch" and also did the ROM Mgr / Clockwork Recovery (thanx ewingr). So, I now have the best of both worlds for getting out of a jam and looking forward to trying out any new ROM's that may come out; with ease thanks to these apps!

[Q] Black screen after uninstalling Nuance with titanium backup, impossible to flash

I think I killed my phone hahaha! Right when I need it for job interviews :silly:
So I rooted my phone, installed Titanium backup to uninstall useless applications on my LG optimus one (LGP500H). Started backing up everything and removing one application at a time, being careful. When I got to "Nuance", I thought it was a useless program for voice control, so I backed it up then uninstalled. Then before it finished (Or after, I don't know), "force close" messages kept looping and I couldn't get out. So I restarted my phone (managed to do this between two "force close" messages).
Surprise, my phone reboots, but to a black screen with only the notification area up top. When I lock then unlock the screen, I see my background, then I swipe to unlock the screen and it goes back to that black screen. Even the "Search" hard button does not show up anything. So all I can do is check my notifications, turn on/off the wireless, gps, data, sound. Nothing else.
So I decided it was time to install CyanogenMod, but found out you absolutely need to install ClockworkMod to reboot in recovery mode. So I'm stuck. Can't do anything, can't find on google how to flash CM without ClockworkMod, no idea what is the problem.
I even tried to reset to factory default, I get past the configuration screens to choose the language and the time, then it goes back to the black screen. So I need to completely wipe my phone and replace it with cyanogen mod, I think it's past trying to recover anything.
I saw one other guy with that problem on google and nobody really answered.
EDIT:
I think maybe I just found out that I might have deleted the home screen somehow? although I didn't delete anything that I wasn't sure of.
If anybody else has this problem and can't get an answer like me, I figured out the solution.
Send a message text to your phone from a friend's phone with a link to the market for any application. Then find Titanium backup and install it. you will be able to run it from the notification area, then find your backups, and reinstall them. Boo-yah!

Stock Pixel 2 bootloop

Just recently got this phone direct from Google in the UK. Now back in Japan, so a return is not too easy....
I noticed my phone vibrate a couple of times in my pocket, and then saw it was rebooting. It's now stuck in a bootloop with these screens:
(First it says "com.android.phone has stopped", then reboots)
View attachment 4386691
View attachment 4386692
I can also get to this screen...
View attachment 4386693
Before I try 'Factory data reset' is there anything else I can do? I'd really like to save installed apps, logins etc. cos that all takes ages to setup. As it's all stock I have no backup :/
Many thanks if you can help!
same problem there
details https://android.stackexchange.com/questions/188957/how-to-get-my-data-on-encrypted-and-not-booting-pixel-2
looks like decrypting keys not updated properly after updating...
that doesn't sound great. My phone is stock though - could it be the same thing?
Anything else I can try before wiping?
You can try flash factory image without -w key, if device unlocked
Not good sign. It's locked
According to the photos the device state is locked. And as you know (but the OP may not) unlocking will wipe the device anyway.
Thanks all. Realised that 'locked'status meant I was pretty much fcked, so I wiped and all's well - just a hassle logging back into every single service and downloading every app.
Any idea wtf might have caused it? I mean, this time it was an annoyance, but if it happened up a mountain it could be a major drag.

Issues with the Android Pie Update (Google Play Store and Camera -> Gallery App)

Hello everyone!
Today I updated my HTC U12 + (128GB) to the Android Pie version (9.0):
First I received an update of approximately 350 MB, which was downloaded and installed without any problem, the cell phone restarted without any problems (I clarify that my cell phone is encrypted and when it restarts, ask for a password to continue with the restart). For now everything is going well.
After a while the main update was downloaded (950 MB approx) and I had it installed as soon as the download was finished.
Again the cell phone restarted, he asked me for the password to decrypt it, but after that, it went completely black, he did not advance anything else for several minutes. Amid the panic, fear and despair, I pressed the power button to restart the cell phone, asked for the password again, and apparently charged the rest of the installation.
When I went to use the Camera application, the option thath appears in the lower right corner to see the last photos taken (like a gallery) is not working well, the application crashes and is not letting me see the photos taken. (Here goes the first problem).
Another problem I have is with the Google Play Store app: It doesn't allow me to download apps from the store, as if it were locked or something like that. (Here goes the second problem).
Now, the main problem is: Like any good engineer, any problem can be solved with a reboot to see if everything loads well, but I already tried and it didn't work. And following the good traditions of the good engineer, it can be said that I do a hard reset (erasing all the settings and content of the cell phone, which I also consider an effective solution, I will not deny it), but currently I am outside the country where I have hired My phone number, and for work I need WhatsApp (and as you know, I need a text message with the code to login), and I have no way to activate Roamming.
Can anyone help this good citizen with any advice, trick, recommendation or magic spell that does not involve formatting the phone and solving these problems?
Thanks!
PD: A friend with the "same" model (64GB) had no issues with the instalation, and we compared the camera version number, and everythings is the same.
Delete camera and gallery data in settings and reboot. If that don't work do a factory reset... Sometimes after an update it is necessary to delete old caches that get stuck
dioggo92 said:
Delete camera and gallery data in settings and reboot. If that don't work do a factory reset... Sometimes after an update it is necessary to delete old caches that get stuck
Click to expand...
Click to collapse
I have already deleted the cache of the applications with problems, but it still does not work properly.
Thanks for your answer and support with this.
(Until I can return to my country, I cannot do the hard reset... sadly)
no issues here since yesterday evening
So far it's great, very smooth, phone (64GB blue on TMO US w/ 128GB SD) is faster & battery life seems to have improved a lot though it's only 1PM here so we will see...
Upgrade went the same way like yours except I waited patiently to come back from the "blackout" after the decryption was done, thanks for the heads-up (though I usually wait a while anyway.)
UI is a tad more responsive - I have a lot running on my phone, I use it heavily for business all day long.
I like the clock's new location in the upper left corner actually more than the previous one - however the new UI design is a too bubbly and too colorful, too 'pop' for my taste, the previous one was far more elegant, I think. I will give it some time, see if I get used to it - if not I will just look up some more subtle theme.
I only had to re-apply my notification sound setting, everything else was kept intact so it's all good.
All in all I'm satisfied so far, very smooth upgrade - it did worth the wait, thank you HTC!

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