Stock Pixel 2 bootloop - Google Pixel 2 Questions & Answers

Just recently got this phone direct from Google in the UK. Now back in Japan, so a return is not too easy....
I noticed my phone vibrate a couple of times in my pocket, and then saw it was rebooting. It's now stuck in a bootloop with these screens:
(First it says "com.android.phone has stopped", then reboots)
View attachment 4386691
View attachment 4386692
I can also get to this screen...
View attachment 4386693
Before I try 'Factory data reset' is there anything else I can do? I'd really like to save installed apps, logins etc. cos that all takes ages to setup. As it's all stock I have no backup :/
Many thanks if you can help!

same problem there
details https://android.stackexchange.com/questions/188957/how-to-get-my-data-on-encrypted-and-not-booting-pixel-2
looks like decrypting keys not updated properly after updating...

that doesn't sound great. My phone is stock though - could it be the same thing?

Anything else I can try before wiping?

You can try flash factory image without -w key, if device unlocked

Not good sign. It's locked

According to the photos the device state is locked. And as you know (but the OP may not) unlocking will wipe the device anyway.

Thanks all. Realised that 'locked'status meant I was pretty much fcked, so I wiped and all's well - just a hassle logging back into every single service and downloading every app.
Any idea wtf might have caused it? I mean, this time it was an annoyance, but if it happened up a mountain it could be a major drag.

Related

What...? System Checking?

So I moved some crap from system app (Bloatware) to my sdcard and rebooted and now I'm stuck at system checking.
Am I sol?
Did you do a backup first?
Nope of course not ROFL.
Okay I'm good it booted. What a scare!
"System Checking" means "you're screwed" in Korean. The phone will either reboot itself back to stock or you'll have to do a hard reset to revive it. It's happened to me three times.
yeah happened to me yesterday and ended up with a factory reset phone.
i wish someone would shed some light on this and the conditions by which it happens. This phone is full of mysteries from random reboots to factory resets.
I just wiped and installed EagleBlood, hoping it will do better (at least until CM7 is in good working order).
I thinks it's a corruption issue. Two times I was playing with settings (Bluetooth profiles, changing icons) and the phone started acting weird and I got "System Checking..." when I restarted it. The good news is that I can now completely load my apps and configurations in less than an hour.
happened to me yesterday, but I didn't let to finishing "checking". I pull the battery out and restarted the system. No factory reset or anything. the system booted nicely the second time. so next time you might want to do the same
Happened to me last week, and I wound up having to do a reset.
ikithme said:
So I moved some crap from system app (Bloatware) to my sdcard and rebooted and now I'm stuck at system checking.
Am I sol?
Click to expand...
Click to collapse
Glad to hear t booted.
What apps did you move?
this happened to me yesterday. not rooted. my phone did a random reboot earlier in the day and i noticed one of my alarms didnt go off so i powered down, turned back on and it gave me the system checking message. after like 3 mins it booted up fine.
uploder said:
this happened to me yesterday. not rooted. my phone did a random reboot earlier in the day and i noticed one of my alarms didnt go off so i powered down, turned back on and it gave me the system checking message. after like 3 mins it booted up fine.
Click to expand...
Click to collapse
I haven't seen this not to say it hasn't happened without me knowing but my guess is if the phone reboots or crashes and then at startup it notices a filesystem error or some corruption is when it throws that up. If it can fix it, it does (people who reboot fine) and when it can't you're hosed.
Think of it like if you have a desktop and you pull the cord. It will try to recover but depending on the state it was in it might not be able to.
ikithme said:
So I moved some crap from system app (Bloatware) to my sdcard and rebooted and now I'm stuck at system checking.
Am I sol?
Click to expand...
Click to collapse
my phone only did that after i did super one click and i figured it just verified new files or something. im still up and running great. i have 5 backups. can never be too careful
I notice mine does system checking if I forget to mount the /system filesystem back to read only before a reboot!
Happened to me last night, except i was not so lucky. the phone kept rebooting and never get to pass the LG start up screen. Tried the hard key reset and it showed a message of "S/W Upgrade, Please Wait"
Phone t-mobile, they're gonna send me a replacement phone, less the back cover. As soon as the new phone was on its way, I tried to hard key flash again and this time it worked.
But, I am still gonna return this POS and hope the new one can perform better.
Had this happen this morning. I had used the Quick Boot app to reboot my phone, and after it reset I had "system checking" for a few minutes, followed by an infinite bootloop!
Fortunately I had installed ClockworkMod Recovery yesterday and made a nandroid backup, so after restoring that I was back in business.
I will no longer use Quick Boot though. It seems to shutdown the phone unsafely.
Sent from my LG-P999 using XDA App

Random reboots mostly after unlocking, am I the only one getting them?

Sometimes I unlock my phone and the screen remains black, then the phone reboots but weirdly it doesn't ask for the SIM pin number. Other times I notice the phone reboots by itself and I notice it because obviously the screen lights up during the boot animation. This happens very rarely, so far it has happened about 3 to 5 times in a couple of months but it's still mega annoying when it happens.
Does it happen only to me? Is there any way to troubleshoot this issue?
MarkMRL said:
Sometimes I unlock my phone and the screen remains black, then the phone reboots but weirdly it doesn't ask for the SIM pin number. Other times I notice the phone reboots by itself and I notice it because obviously the screen lights up during the boot animation. This happens very rarely, so far it has happened about 3 to 5 times in a couple of months but it's still mega annoying when it happens.
Does it happen only to me? Is there any way to troubleshoot this issue?
Click to expand...
Click to collapse
If you provide some logs then maybe someone can see what is happening....
Or even basic information, like the configuration and setup of your device.
Right, forgot my configuration. I have an unbranded Z3 on latest Lollipop (but I recall I had a reboot also on Kitkat), no root, no weird apps like task killers or antivirus or anything like that. Sometimes it just does a reboot by itself, but doesn't ask for pin number so it's not a full reboot.
How do I provide logs again?
Info
MarkMRL said:
Right, forgot my configuration. I have an unbranded Z3 on latest Lollipop (but I recall I had a reboot also on Kitkat), no root, no weird apps like task killers or antivirus or anything like that. Sometimes it just does a reboot by itself, but doesn't ask for pin number so it's not a full reboot.
How do I provide logs again?
Click to expand...
Click to collapse
Factory Reset can solve ur problem /based on personal experience
I did that already less than two months ago and I refuse to believe I have to factory reset this thing every month to get stable operation. Also I'm not even rooted and I haven't messed with the system itself so why would I need to factory reset? Factory reset implies that there is something that has changed and needs to be re-set, and I haven't changed anything special that would require such a drastic solution. Not having done anything special, the issue would come back sooner or later if I don't spot the real cause.
Anyway, in diagnostics I have 21 application incidents for systemUI... Could it be caused by a bugged theme? Does this happen to anyone else?
Today I had two and I had another one last week. A off these were weird half reboots like I described above. I only noticed one because I was at my desk and the phone lighted up for the boot animation.
These reboots show up in diagnostics (phone info menu) as system events. Can you please check out if you have any system events and post here? I want to know if this is a widespread problem. Post here if you have any and also if you have a solution or way to troubleshoot.
Nobody at all? Really?

Why does my Google Pixel randomly reboot?

Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.
Same problem after android 8.0 update
If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk
My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
Click to expand...
Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
wrong place sry
Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now
Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?
That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.
Got mine at release. November 16. Google won't replace it either. I have a one pixel brick
I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.

Data recovery/Phone recovery on bootlooping pixel?

My phone died last Wednesday and has continuously proceeded to boot loop ever since. Not sure if this is due to mother board issues, a recent update, lack of space on device, or malfunctioning apps?
I don't think its a motherboard issue though. I was pretty much at capacity 29gb usable of 32gb. I recently downloaded instagram and every time I used it the the system UI send a warning message and proceeded to crash every time, but the phone never boot-looped? I had recently updated to 8.1.0 and after looking at the android loading screen over 1000x now, I can tell that the animation is a little different from before.
The bootloop that I am experiencing isn't a load then restart loop it's just an endless load. With the the google 'G' and an endless loading bar beneath swaying side to side for hours on end.
Unfortunately I haven't backed up my phone in more than 5 months. I was wondering if there was anything I can do to get my data back (i.e. media, numbers, texts etc.) or potentially get my phone working again with the data intact?
I can boot into recovery mode perfectly. In the past google had a "clear system cache feature" on V7.1 I think? but that was phased out with more recent updates leaving me with the option of only factory resetting the phone. My phone is not rooted. I was wondering if there was anything I could do in the recovery screen that could mimic the clear system cache feature? Like writing some sort of command line or something? Or anything else that I could do to get my data back and my phone working again?
What are my options?
buttface12 said:
My phone died last Wednesday and has continuously proceeded to boot loop ever since. Not sure if this is due to mother board issues, a recent update, lack of space on device, or malfunctioning apps?
I don't think its a motherboard issue though. I was pretty much at capacity 29gb usable of 32gb. I recently downloaded instagram and every time I used it the the system UI send a warning message and proceeded to crash every time, but the phone never boot-looped? I had recently updated to 8.1.0 and after looking at the android loading screen over 1000x now, I can tell that the animation is a little different from before.
The bootloop that I am experiencing isn't a load then restart loop it's just an endless load. With the the google 'G' and an endless loading bar beneath swaying side to side for hours on end.
Unfortunately I haven't backed up my phone in more than 5 months. I was wondering if there was anything I can do to get my data back (i.e. media, numbers, texts etc.) or potentially get my phone working again with the data intact?
I can boot into recovery mode perfectly. In the past google had a "clear system cache feature" on V7.1 I think? but that was phased out with more recent updates leaving me with the option of only factory resetting the phone. My phone is not rooted. I was wondering if there was anything I could do in the recovery screen that could mimic the clear system cache feature? Like writing some sort of command line or something? Or anything else that I could do to get my data back and my phone working again?
What are my options?
Click to expand...
Click to collapse
I think you can clear cache in fastboot. Not sure why you would continue to use an app that is crashing system.
lafester said:
I think you can clear cache in fastboot. Not sure why you would continue to use an app that is crashing system.
Click to expand...
Click to collapse
That feature was taken out of the boot-loader by google in the past few updates. I'm currently on 8.1.0.
I was wondering if there was an alternative method that I could take in fast boot/recovery mode that could possibly give me the same cache clearing result? Possibly some sort of adb method or something? Also unfortunately my boot loader is locked. So If I can't clear the cache, I was wondering what my current options are as far as backing up the device before I inevitably have to do a factory reset are?

My phone had a heart attack...

Hello,
I think my phone just had a heart attack...
It sounds funny, but not for me. I just don't know how to describe what just happened.
I was just chatting with my sister on WhatsApp, I wasn't doing anything special.
Then, the screen froze, and the phone rebooted.
Recently, I had some "home restarting", sometime once a day, sometimes more, but less since I upgraded to Lineage OS 17.1 (from the previous Lineage OS version).
But this time, it's a full reboot by it's own. Scary...
And the nightmare starts now.
After the boot logo, I arrive on a black screen, asking in English (not my language) for my password... but I never used any password when I start my phone.
So I try my PIN code, the only possibility coming to my mind, and it worked.
Yeah ! It works ! Nope... new black screen in English...
That time, it says that my password is correct, but that unfortunately, my data is corrupt.
I have an inner drop of sweat running on my forehead while reading that...
Then... "To resume using your phone, you need to perform a factory reset. When you set up your phone after reset, you'll have an opportunity to restore any data that was backed up to your Google Account."
Only one button : "erase all data", my only option...
I have an inner tear running on cheek while reading that... but what else could I do ? Nothing... so I press the button...
I have a kind of "work in progress" white popup that blinks for half a second, and the phone reboots... on the same password screen !
Next thing to do : the diagnostic of the patient. I power off the phone, then boot in TWRP.
TWRP is in English, not in my language like I set it up a long time ago, and it starts on an unusual screen asking me if I want to keep my system partition in "read only".
It sounds like the patient is in a coma... so I agree on "read only" by pressing the button.
I want to check my data partition, so the most simple way : I choose "install" to go into the "/sdcard"... and it's empty.
Then "up a level" and I go into "/data"... empty... "/system"... empty... "/firmeware"... empty... "/boot"... empty...
Only empty folders, and sometimes empty folders into empty folders.
I go back in the functionalities to go into "partition mounting", and I choose all partitions... but "Data" can't be selected, no matter how much I do the heart massage.
I go back to check in the mounted folders... more empty folders...
So... does anyone have an idea about how to solve such a problem ?
Is there anything to do, or does it look like a DNR wish from an old phone which had a great life and tells me it's time to let it go ?
You have a chance to check if someone made a cruel joke by providing you with a script that did the rest with your unconscious approval, or if it is a hardware failure.
Just install the original ROM, do not unlock the bootloader and use the OPO for a long time and watch the device behavior.
.
.
You saved my day (literally, as you answered during the same day). Thank you.
I hoped to have something without data lost, but as I can use my phone again, it's already a good thing.
I guess you are right : a script that did the rest with your unconscious approval.
When I think about it, as OnePlus system images are not validated by Google, they are not DRM Widevine L1.
So I installed Disney+ from another source... and I guess I got it there.
The good thing is that the market place now sees my phone as already having Disney+ and I can install it (or maybe it's the update from November 19th).
For those having the problem, I followed those steps :
I did the installation process, except that I didn't do the factory reset / data formatting, in the (vain) hope to recover my data.
Apply all the stuffs : Lineage OS nightly-bacon-signed, open_gapps-arm nano, magisk.
Restart the phone : again, the black screens, but this time it reboots to erase everything... it took a very long time.
The phone restarts by itself and I go throw the setting process like for new phones.
It restores what it can restore... some settings of the OS to find back to tweak them...

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