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So I just got my One Plus 6 today and was setting it up installing my favorite apps so I decided to see the community app while apps were downloading and my phone crashed and turned off.
It tried to boot again but it got stuck on the one plus logo right after the "Powered by android" message is gone.
I just can't believe this just happened to me in a brand new, out of the box phone.
Please help!
XBanditXcess said:
So I just got my One Plus 6 today and was setting it up installing my favorite apps so I decided to see the community app while apps were downloading and my phone crashed and turned off.
It tried to boot again but it got stuck on the one plus logo right after the "Powered by android" message is gone.
I just can't believe this just happened to me in a brand new, out of the box phone.
Please help!
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You'll need to do another factory reset. I think if you hold volume down and power key it takes you to the default OnePlus recovery and there's an option to format inside you. Other users please correct me if I'm wrong.
As for the crashing. Was it due to low battery or it just randomly crashed? Sounds very odd, I think you're one of the few who had this happen.
spartan268 said:
You'll need to do another factory reset. I think if you hold volume down and power key it takes you to the default OnePlus recovery and there's an option to format inside you. Other users please correct me if I'm wrong.
As for the crashing. Was it due to low battery or it just randomly crashed? Sounds very odd, I think you're one of the few who had this happen.
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I know, I have never experienced something like this, nor have I heard about an issue similar. I can't even get to the recovery screen, it goes straight to a black screen, but I can feel it vibrates when I touch somewhere in the black screen. So pretty much my new phone is dead.
It had about 90 percent of battery and it crashed when I was surfing through the community app. Weird af.
XBanditXcess said:
I know, I have never experienced something like this, nor have I heard about an issue similar. I can't even get to the recovery screen, it goes straight to a black screen, but I can feel it vibrates when I touch somewhere in the black screen. So pretty much my new phone is dead.
It had about 90 percent of battery and it crashed when I was surfing through the community app. Weird af.
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To be honest. I would just warranty it. No point wasting the time trying to recover it to only have an unstable phone.
Had a similar issue with my old Sony z3, motherboard was toast.. Got it replaced right away, phone counted as "dead on arrival"
spartan268 said:
To be honest. I would just warranty it. No point wasting the time trying to recover it to only have an unstable phone.
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Yes, I have contacted one plus and seems like that's the only way to solve this. Though they keep transferring my case and all of them want me to go into recovery mode, which I can't do.
Hey all, has anyone got issues with the charging? Every time I want to charge my device it's almost sure I have to restart my phone due to the notification of "alien or liquid detected" and its not possible to charge until the device is restarted. Happens with the cable that came with the phone and any other, and of course, I have already cleaned the device but it is still happening like if the sensor is too sensitive on this matter.
Maybe you can try clean by alcohol, if it's some grease lub something similar, alcohol should clean.
Sent from my CPH2025 using Tapatalk
Did you try to change the cable
BaGRoS said:
Maybe you can try clean by alcohol, if it's some grease lub something similar, alcohol should clean.
Sent from my CPH2025 using Tapatalk
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Ill give it a shot. Thank you.
anasmhds said:
Did you try to change the cable
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Yes, happens with all the cables. With the one that came with the phone and with the originals from samsung, motorola and sony.
xiotion said:
Ill give it a shot. Thank you.
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Some progress?
Sent from my CPH2025 using Tapatalk
BaGRoS said:
Some progress?
Sent from my CPH2025 using Tapatalk
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Unfortunately no success, which makes me believe it is an issue from factory. It is really annoying as one has to be looking at the device every once in a while and if it happens, restart the device.... Definitely disappointed.
Unplug any links or adornments associated with your iPhone. Hold your iPhone with the Lightning port looking down, at that point tenderly tap it without breaking a sweat fluid out of the port. Spot your iPhone in an open, ventilated, dry space. Hang tight for in any event 30 minutes before utilizing your gadget once more.
henryjames34 said:
Unplug any links or adornments associated with your iPhone. Hold your iPhone with the Lightning port looking down, at that point tenderly tap it without breaking a sweat fluid out of the port. Spot your iPhone in an open, ventilated, dry space. Hang tight for in any event 30 minutes before utilizing your gadget once more.
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Click to collapse
We using OPPO
Sent from my CPH2025 using Tapatalk
anasmhds said:
Did you try to change the cable
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Click to collapse
xiotion said:
Hey all, has anyone got issues with the charging? Every time I want to charge my device it's almost sure I have to restart my phone due to the notification of "alien or liquid detected" and its not possible to charge until the device is restarted. Happens with the cable that came with the phone and any other, and of course, I have already cleaned the device but it is still happening like if the sensor is too sensitive on this matter.
Click to expand...
Click to collapse
Yes, I also faced the same problem in my Realme 5 Pro. I even shown my device to the Authorised Service Center, and even they weren't able to understand the problem as there was no Liquid damage when they opened the device at the center. I think this is a new type of issue in the Realme devices especially after the Android 11's Stable update. And, when asked in Realme Community the Executives wrote that they are working on this issue.
PriTTDraKE said:
Yes, I also faced the same problem in my Realme 5 Pro. I even shown my device to the Authorised Service Center, and even they weren't able to understand the problem as there was no Liquid damage when they opened the device at the center. I think this is a new type of issue in the Realme devices especially after the Android 11's Stable update. And, when asked in Realme Community the Executives wrote that they are working on this issue.
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Actually my issue got fixed with the android 11 update. Looks like the software before 11 was not working properly and was the cause of the problem.
Im facing the same problem after 11 Update. Its annoying i cant charge my phone after 12% Battery.
Anyone got the fix?
Rafay Qureshi said:
Im facing the same problem after 11 Update. Its annoying i cant charge my phone after 12% Battery.
Anyone got the fix?
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Click to collapse
Firmware bug... roll it back if you can.
I never update my N10+'s running on 9&10... and guess what?
Never any major issues. Android 9 and especially 10 are secure enough as is.
blackhawk said:
Firmware bug... roll it back if you can.
I never update my N10+'s running on 9&10... and guess what?
Never any major issues. Android 9 and especially 10 are secure enough as is.
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Can you help me on how to roll back? Im using ColorOs11 Oppo Reno 6.
Rafay Qureshi said:
Can you help me on how to roll back? Im using ColorOs11 Oppo Reno 6.
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Click to collapse
Sorry I can't. Hopefully someone here can...
You can try doing a hard reboot (simulates pulling battery). If that fails and it was a OTA update you can try a factory reset to purge the user data.
Have you tried charging while turned off? It can't ask you to restart if it's turned off Of course, you cannot use the phone while charging.
But if you're trying it with the phone turned on and you happen to have an AMOLED screen, you can enable ambient display with the battery information. You'll see a lightning symbol next to the battery percentage when it's charging. You can check this any time without touching the phone.
I also sometimes face a similar problem, but if I don't touch the phone it charges fine. I haven't figured out a permanent solution yet, but I'm suspecting it's my original stock cable that's now quite old and starting to fray. Shame, I have to purchase a new one soon.
Hello, yesterday I received my phone. For the first hour it was working fine. But later, when I locked the phone I couldn't enter my password or shut down because phone started touching random things by itself. Did a factory reset but after that I can't even setup the phone because it doing random things by itself. Tried to discharge the phone and leave it overnight. But the next day it was the same story. I even peeled of screen protector but no luck. I think it's not system related issue, might be that I got the faulty one with bad touchscreen? Has anyone had this issue?
Mine doesn't has any touch issues. Seems a manufacturing defect, better off exchanging/returning it.
Return it asap, it was a problem on my mi9se and it only becomes worse
VyktorJonas said:
Return it asap, it was a problem on my mi9se and it only becomes worse
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The problem is that I bought it overseas and returning it back would take very long because of the corona I"m wondering what's the problem could be, touchscreen or something more serious like motherboard. If it only screen I might change it by myself
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
ultramag69 said:
Return it under warranty. The second you open it that is gone and if the problem persists, then you are screwed...
Not only have you lost the purchase price of the phone but the cost of the replacement screen too which generally aren't cheap...
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Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
dovis838 said:
Yeah, I get it. Also, Xiaomi have international warranty or only local? Because would be great if it could be changed at my country. But as far as I know it has just local warranty from where it was bought or am I wrong?
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since it's a brand new phoen and you just bought it, I;m sure the store in which you bought it from has to accept the phone back, I can't stress this enough, please return your phone for your own good
Try use 60hz screen setting
Also, how did the problem start?
Alvian_P said:
Try use 60hz screen setting
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I can't even setup my phone now. I'm at miui startup after factory reset.
VyktorJonas said:
Also, how did the problem start?
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Idk, just randomly. I was using it for about an hour. Locked the phone for about 5min. And after that I couldn't enter my pin and read fingerprint because phone started randomly touching screen. I can't even shut down the phone screen is always on until battery discharges.
dovis838 said:
I can't even setup my phone now. I'm at miui startup after factory reset.
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Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
Alvian_P said:
Try use OTG wireless mouse. Connect mouse dongel with OTG type C.
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Tried this. Still impossible to press anything because phone keep doing random things
dovis838 said:
Tried this. Still impossible to press anything because phone keep doing random things
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from where is your phone region? it can happen from many possibilities. maybe from the kernel. You can try to flash using miflash according to the firmware region.
or try to enter stock recovery, is it random touch or not. (vol + & power)
new phone is still a warranty, it's good to go to a xiaomi service center
My case was, when the phone was brand new power button was stucked . But after using it few times, everything was fine. It didn't happen again
Sent from my M2007J20CG using Tapatalk
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
lorinet3 said:
My unit is a little more than a month old, and it started doing the same thing right now (about 10 minutes ago) randomly, while I was videochatting with someone. Did anyone solve this issue?
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In my case it was faulty digitizer, after replacament everything is fine. I bought it overseas so no international warranty, but seller refunded me half the price. I went for the screen replacment and after that everything works fine.
Hello,
My oneplus nord screen has gone black. Not able to see anything on the screen so before sending for repair I want to hard reset.
Is there any way to hard reset phone? (I hadn't enabled debugging on the phone)
you can try https://www.technipages.com/android-wipe-data-broken-screen
sorin000 said:
you can try https://www.technipages.com/android-wipe-data-broken-screen
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Option 6 sounds ideal
Hey there, I just got my new phone today (realme gt neo2 12/256gb edition). Once I got it out of the box.. Powering the device up. It just won't boot.. plugged it to the charger it did boot with 25% battery in there,
That got me confused like. What's wrong happend? Should I get worried and return it or should I keep it? Any advices appreciated
Thanks in advance!
maybe it was just discharged and there is no problem and anyways you can still use your warranty later if you get any. If you have no problems right now just enjoy your new phone
IgnisGuardian said:
maybe it was juste discharged but you Can still use your warranty if you get any problems
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It got me disappointed cause I've never had such a problem with any brand, currently I'm testing the battery usage to make sure it's not damaged or something. I'm getting 4.30hrs screen on time with 50% left. Still I'm kinda worried tho.
I also had this problem when I first received the device, holding the power button and the device did not turn on until the charger was plugged in
cucblf said:
I also had this problem when I first received the device, holding the power button and the device did not turn on until the charger was plugged in
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So what did you do? Did you return it or kept it?
Osam98 said:
Hey there, I just got my new phone today (realme gt neo2 12/256gb edition). Once I got it out of the box.. Powering the device up. It just won't boot.. plugged it to the charger it did boot with 25% battery in there,
That got me confused like. What's wrong happend? Should I get worried and return it or should I keep it? Any advices appreciated
Thanks in advance!
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I remember the same when I got this device. I believe this is kind of a security mode designed for delivery (to avoid accidental turning on caused by bump). It's more common on laptops.
darkhunter9 said:
I remember the same when I got this device. I believe this is kind of a security mode designed for delivery (to avoid accidental turning on caused by bump). It's more common on laptops.
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Oh I see, so it's OK to keep it right?
Osam98 said:
Oh I see, so it's OK to keep it right?
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For your reference, I have been using my device for 1 month and it works fine. It's definitely your right if you think it's defective and want to return it.