Hello all
I have the (e)xperience, that I always need to restard the phone, before the Netflix app starts without failure. Anyone else this behavior?
BR
Sopur
Sopur said:
Hello all
I have the (e)xperience, that I always need to restard the phone, before the Netflix app starts without failure. Anyone else this behavior?
BR
Sopur
Click to expand...
Click to collapse
No problem with Netflix on my phone.
Delete data and cache and try again.
I'm facing the same issue. Haven't found what's causing it or any workaround to avoid restarting the phone. Deleting data & cache haven't helped. Even reinstalled the app.
I have the same issue not only with Netflix but also with Disney Plus. I think something is messed up with how the phone manages DRM.
I have the exact same issue, and it concerns Netflix, Disney+ and HBO.
same problem here also with p.v and d+, only restart fix the problem temporarily, i noticed also that the cromecast works , so its a minor problem for me because rarely i watch netflix on phone, i hope sony fix this with the next update, its absurde that the app come preinstalled in the phone and works bad ?
Just found the same issue on the first week I was using this phone on early October. I told with the Sony CS and reported this bug to them but they didn't think it's a bug as they told me not so many users reported to them. They won't try to fix this problem....
I had this with the old firmware, with the security patches of August. With the latest firmware, patches of November, I don't have it.
Same annoying problem here with Netflix and Prime Video, even after the firmware update including December patch.
Same problem here. I wasn't even aware of it until reading this thread as I always use a Chromecast.
Same problem here. First time Netflix after restart no problems. After having used the phone for a while and going back to Netflix, videos refuse to start. Red circle keeps spinning, eventually resulting in Netflix error 5.7.
Only a phone restart will fix this. Very annoying.
Any solutions?
I'm having this issue with Netflix as well. Just got the phone, it's on the latest software version. I haven't tried Prime video yet. Not a huge deal, since I only watch videos on my phone when I travel, and well...yeah, that won't be happening for a while. Agree it needs to be fixed.
Dear all - so I am not alone with this problem. (I didn't receive any updates on that threat). Especially, as it is a preinstalled app, Sony should get this work. How can we contact them?
KR
Sopur
It really is pretty poor having a pre instilled app not working properly.
It looks like I no longer have the issue with Prime, only with Netflix. So it could be an issue with the app itself. Has anyone tried to contact Netlfix support?
For me this is solved since my Xperia 5ii was updated to Android 11.
For me, too, with the update, it is gone!
Related
Hi, am I the only one having constant issues with snapchat on my Idol 3? App crashes randomly, app crashes when I try to apply filters..it's very hard to use.
Does anybody please have a solution?
same issue here
Software issue
Yeah, I have the same problem, I created a thread previously here: http://forum.xda-developers.com/idol-3/help/snapchat-twitch-app-issues-t3144511 Seems like a software/firmware issue that Alcatel needs to address, as the phone does have performance issues with lagging, slowness, etc. Other phones that are lower in specs. can handle snapchat without issues, so this phone's hardware can handle it, but the software updates is what's killing this phone. I hope the 5.1 update fixes it. Someone replied in my thread above, saying that the filters in snapchat work fine with video, and that's true when I tested it. I like this phone, but the only issue is its performance!!! Time to send Alcatel more e-mails!
Also problem with Vodafone Smart Ultra (ZTE). Crashes when choosing filters.
Snapchat issues solved!
Enissay7 said:
Hi, am I the only one having constant issues with snapchat on my Idol 3? App crashes randomly, app crashes when I try to apply filters..it's very hard to use.
Does anybody please have a solution?
Click to expand...
Click to collapse
Hey guys, Alcatel is released a new update 7SRA-UEA2 that has fixed the problems with Snapchat crashing while applying filters. A full list of changes can be found here: http://www.androidcentral.com/alcatel-pushes-update-55-inch-idol-3-performance-fixes-and-more
-Michael
How can I get that update?
Hello everyone.
I'm having trouble with my h950 (installed the PR 5.1.1 rom long time ago) device.
A week ago WiFi stopped working. This is:
When I choose a network I want to connect to, it starts connecting but instantly the wifi turns off and then it turns on and it turns off and so on...
I already tried doing a hard reset and also installing the KDZ for the 5.1.1 PR version again but it remains the same.
Has anyone gone through this issue or anyone who can give me any advice?
Thanks
more info?
Hi there,
what is the *exact* behaviour your WiFi exhibits? Does it keep flashing like in this video?
https://www.youtube.com/watch?v=4W8YJMDFM88
If so, you might be experiencing a hardware issue. I've written a detailed summary about this, you may want to check it out here: http://forum.xda-developers.com/general/help/qa-wifi-stuck-mac-020000000000-g2-g3-g4-t3452133
Good luck, and keep us posted if you find a solution for your problem!
NimbleWeasel, thanks for your reply.
I got a friend to upload a video. on youtube Not the best quality. Ignore the sounds
I can't post a video since I'm a new user. The youtube id for the video is R1pKIzJ5mwg
I think it IS the same problem.
If it actually is a hardware issue, I guess I'll just have to get a new phone.
WiFi trouble...
hi disreggae,
i watched your video but it seems to be a different problem.
i'll write you a private message with something that you can try if you want.
my wifi is not working
It says its on but nothing is showing up and I can't connect to anything and my wifi will not turn off and I tried to reset everything and still is not working
Hi,
i've noticed a very boring bug, sometimes the screen rotation won't work untill i reboot the phone; after reboot it's all fine untill the bug appear again.
Had it in B360 and also now in B131 (i've done a rollback).
Hard reset/cache clean already done and nothing changed, any advice? It's a known bug?
I did not have this bug on Android 6 but since update to Android 7 I too have this. Like yourself a reboot corrects this bug for a time.
I have reported this to Huawei Honor via feedback and email.
Their reply was this is a feature of the OS..
Yeah for real my reply was not nice let's just say until I emailed a reply with the problems once again.. Just goes to show they don't read the full details laid out when reporting issues..
You should just send them an email with your problem via email from within the HiCare app (Service > Feedback>email)
Same issue here. I bought my Honor 8 last week, and now my accelerator is only working for few minutes after reboot. Firmware is B131. Is this an software or hardware issue?
I have the same problem (smartphone is 2 weeks old, FRD-L19, B360).
Sometimes it occurs daily. Sometimes not for some days.
This is really strange. I did a hard reset and for now it is working again.
But you can try this:
Delete cache of compass app (in system settings) and start app again. I assume that you have to re-calibrate the compass now. Do so and make sure that calibration is successful (i.e. turning the phone in every direction)
Does this fix your issue? I assume that somehow the accelerometer/gyro is also dependent from a correctly working magnetometer.
Edit: After some days I figured out that also a hard reset is not the solution. I updated on B380 now and have no issues so far. Let's see...
Edit nr. 2: issue also occured with B380. Seems to be a software issue deep in the system. Hopefully Honor will fix this issue in the future
Probably isn't just a software bug, Honor service replied me that it could be an hardware problem came out with Nougat Update, they told me that i could have sent them the device to let investigate the problem, but i made a refund and bought another phone.
Which phone did you buy?
I don't think that this is a hardware issue as I have had this problem with Android 6 as well. Nothing is working for me yet. Will wait for my 3rd device and this will definitively be my last one...
Fozzy90 said:
Which phone did you buy?
I don't think that this is a hardware issue as I have had this problem with Android 6 as well. Nothing is working for me yet. Will wait for my 3rd device and this will definitively be my last one...
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Click to collapse
I switched to the dark side.... I bought an iPhone
Other thread :
https://forum.xda-developers.com/honor-8/help/auto-screen-rotation-bug-t3531119
If anyone found a solution...
Klasputnikov said:
Hi,
i've noticed a very boring bug, sometimes the screen rotation won't work untill i reboot the phone; after reboot it's all fine untill the bug appear again.
Had it in B360 and also now in B131 (i've done a rollback).
Hard reset/cache clean already done and nothing changed, any advice? It's a known bug?
Click to expand...
Click to collapse
Same here. It's definitely some software-related issue. Factory-resetting the phone solves that issue until the next system update is installed. A reboot only helps for some hours (not even days for me). I guess there's something wrong with the calibration data and that exact part is restored to it's initial state when you do a factory reset.
Found out that I have the same issue
I just found out that my gyroscope isn't working properly, for instance while using Google Cardboard app or if I'm trying to watch YouTube in cardboard mode. The strange thing with this issue is that it works perfectly fine if I'm enjoying a 360° vr photo in chrome/opera
I don't really want to downgrade my phone to previous Android version since I don't want to lose all my data...
I have realized that if I have installed "Huawei Health" app, accelerometer seems to work without freezing.
Can someone try and confirm this?
panel1 said:
I have realized that if I have installed "Huawei Health" app, accelerometer seems to work without freezing.
Can someone try and confirm this?
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Click to collapse
Yes its working thanks for the tip
Anyone else started to face problems when suddenly an app by the name 'imonitor' got installed on their Honor 6X and it keeps crashing preventing the WiFi from working.
I did some research and turns out that it is a spyware and I can't delete it because I am unrooted and my it is a system app.
How can I fix this?
Veeruroxx said:
Anyone else started to face problems when suddenly an app by the name 'imonitor' got installed on their Honor 6X and it keeps crashing preventing the WiFi from working.
I did some research and turns out that it is a spyware and I can't delete it because I am unrooted and my it is a system app.
How can I fix this?
Click to expand...
Click to collapse
i think imonitor is a system app which is preinstalled in the phone...I also have that app and is running in background almost all the times....I am not facing the issue !
Sent from my BLN-L22 using XDA Labs
I have that app too, it's part of the software, and it doesn't causes any issue to me. Wi-Fi usage is independent from imonitor service running.
I did some research too some time ago, and i found this investigation taken from a Twitter user here https://twitter.com/fs0c131y/status/960632764973441024 where the question about what it really does it's still unknown. Some thinks it's a spyware app, while Huawei claims that it's part of the anti-virus software present in Phone Service app.
It's possible to froze the app, anyway. But root is needed.
Veeruroxx said:
Anyone else started to face problems when suddenly an app by the name 'imonitor' got installed on their Honor 6X and it keeps crashing preventing the WiFi from working.
I did some research and turns out that it is a spyware and I can't delete it because I am unrooted and my it is a system app.
How can I fix this?
Click to expand...
Click to collapse
Hi.
I've got the same problem, since 10th May too, on my honor 6.x
imonitor process doesn't response, which causes very serious slowdowns of the interface and the others applications. The mobile network is not reachable, and some incoming phone calls were missed.
Temporarely I had to reboot to get mobile functions on, but problem is not solved...
And I confirm the symptoms described by Veeruroxx : wifi connexion became off.
I get the message "imonitor application doesn't response. Waiting or close the app".
When you select "wait", the message "imonitor application ..." comes again later, and when you select "close the app", no message comes later, but when you go the process running in parameters of the smartphone (developper options activated), you can see imonitor application is still running.
Another clue, maybe, i've got the city race 3d game installed on my phone, and i can no longer run it. I uninstall et install again the application, but nothing has changed. can't run again.
Perhaps it's not imonitor application which is the source of the problem, but the problem seems to appear by that application.
Thanks in advance for your help.
Already tried by writing to Huawei explaining the issue?
RedSkull23 said:
Already tried by writing to Huawei explaining the issue?
Click to expand...
Click to collapse
I wrote on Club Honor but I didn't get a reply. Is there a place where I can contact the customer support as I am unable to find.
UPDATE:
I received an OTA Update (BLN-L22C675B363) and I haven't faced the issue since then. The changelog did mention about updates regarding security patches and I am assuming that the 'imonitor' app is sending error logs to some Huawei servers and there was a communication error that caused the WiFi to stay busy. However, that seems to be patched now.
Did anyone else get this update and can they report whether their issue has been fixed?
Recently on my Note 10+ (SM-N975U1) running stock Pie and Dec 1 2019 update, I have been experience 2 issues.
Notifications for some apps are delayed
App updates hang on Google Play Store
For the app updates, they stall with "Download Pending" or the download stalls with <100% complete.
Resolution steps that have NOT worked
Clearing cache and data for Google Play Store
Rebooting phone
Rebooting into Safe Mode
Changing from Wifi to Cell Network Data and vice versa
Stop/starting app updates
Current Workaround
Closing/swiping the Google Play Store and opening it again. It will eventually complete downloading after multiple attempts and install/update an app - you will have to repeat this continuously for every app you want to install or update.
Is there anyway to debug this without doing a complete reset?
This is a problem I've had on many phones over the last few years. It took me a while to figure it out but it's bluetooth related. More specifically, I had the "Dynamic Lock" option enabled on my Windows 10 work laptop (which basically just locks my pc when my phone gets far enough away). I disabled this and now all my notifications come immediately and play store updates work as they should. I realize that you may not have that enabled and if that is the case then turn off your bluetooth for a while and see what happens. It worked for me and several others on the samsung community forum.
mtweisenbarger777 said:
This is a problem I've had on many phones over the last few years. It took me a while to figure it out but it's bluetooth related. More specifically, I had the "Dynamic Lock" option enabled on my Windows 10 work laptop (which basically just locks my pc when my phone gets far enough away). I disabled this and now all my notifications come immediately and play store updates work as they should. I realize that you may not have that enabled and if that is the case then turn off your bluetooth for a while and see what happens. It worked for me and several others on the samsung community forum.
Click to expand...
Click to collapse
Thank you! I turned off Bluetooth but nothing happened but after I rebooted with Bluetooth off everything started to work again. Is there a permanent fix for this? I am assuming turning back on Bluetooth will cause this to happen again? The strange thing this never happened to my Note 8.
selector said:
Thank you! I turned off Bluetooth but nothing happened but after I rebooted with Bluetooth off everything started to work again. Is there a permanent fix for this? I am assuming turning back on Bluetooth will cause this to happen again? The strange thing this never happened to my Note 8.
Click to expand...
Click to collapse
I have no idea why this happens. What I do know I have had this issue on LG phones, Pixels, and Motorola's. It isn't a Samsung thing. I think it's an Android Bluetooth issue.
This is an old thread - but in case someone else finds it, I came across someone's suspicions in another thread that their Plantronics headset was causing some kind of problem with their Bluetooth. I began unplugging my Savi headset when not in use and it seems to help... YMMV.
This has been going on since Pie; made me upgrade from my Note 8 to Note 10 and it came right back. Infuriating.
You may also want to try to rub a lucky stone and do some chanting as well, because it's about as effective as hoping for a fix after all this time.