App by the name 'imonitor' got installed and now my WiFi keeps crashing. - Honor 6X Questions & Answers

Anyone else started to face problems when suddenly an app by the name 'imonitor' got installed on their Honor 6X and it keeps crashing preventing the WiFi from working.
I did some research and turns out that it is a spyware and I can't delete it because I am unrooted and my it is a system app.
How can I fix this?

Veeruroxx said:
Anyone else started to face problems when suddenly an app by the name 'imonitor' got installed on their Honor 6X and it keeps crashing preventing the WiFi from working.
I did some research and turns out that it is a spyware and I can't delete it because I am unrooted and my it is a system app.
How can I fix this?
Click to expand...
Click to collapse
i think imonitor is a system app which is preinstalled in the phone...I also have that app and is running in background almost all the times....I am not facing the issue !
Sent from my BLN-L22 using XDA Labs

I have that app too, it's part of the software, and it doesn't causes any issue to me. Wi-Fi usage is independent from imonitor service running.
I did some research too some time ago, and i found this investigation taken from a Twitter user here https://twitter.com/fs0c131y/status/960632764973441024 where the question about what it really does it's still unknown. Some thinks it's a spyware app, while Huawei claims that it's part of the anti-virus software present in Phone Service app.
It's possible to froze the app, anyway. But root is needed.

Veeruroxx said:
Anyone else started to face problems when suddenly an app by the name 'imonitor' got installed on their Honor 6X and it keeps crashing preventing the WiFi from working.
I did some research and turns out that it is a spyware and I can't delete it because I am unrooted and my it is a system app.
How can I fix this?
Click to expand...
Click to collapse
Hi.
I've got the same problem, since 10th May too, on my honor 6.x
imonitor process doesn't response, which causes very serious slowdowns of the interface and the others applications. The mobile network is not reachable, and some incoming phone calls were missed.
Temporarely I had to reboot to get mobile functions on, but problem is not solved...
And I confirm the symptoms described by Veeruroxx : wifi connexion became off.
I get the message "imonitor application doesn't response. Waiting or close the app".
When you select "wait", the message "imonitor application ..." comes again later, and when you select "close the app", no message comes later, but when you go the process running in parameters of the smartphone (developper options activated), you can see imonitor application is still running.
Another clue, maybe, i've got the city race 3d game installed on my phone, and i can no longer run it. I uninstall et install again the application, but nothing has changed. can't run again.
Perhaps it's not imonitor application which is the source of the problem, but the problem seems to appear by that application.
Thanks in advance for your help.

Already tried by writing to Huawei explaining the issue?

RedSkull23 said:
Already tried by writing to Huawei explaining the issue?
Click to expand...
Click to collapse
I wrote on Club Honor but I didn't get a reply. Is there a place where I can contact the customer support as I am unable to find.

UPDATE:
I received an OTA Update (BLN-L22C675B363) and I haven't faced the issue since then. The changelog did mention about updates regarding security patches and I am assuming that the 'imonitor' app is sending error logs to some Huawei servers and there was a communication error that caused the WiFi to stay busy. However, that seems to be patched now.
Did anyone else get this update and can they report whether their issue has been fixed?

Related

[Q] I need a logging app to figure out what's occupying my camera.

I'm in a bit of a pickle. At some point in the last week I did something or put something on my phone that's now occupying my camera and preventing me from recording anything. Pictures still work. Whether this means something is recording, I don't know. I disabled the camera with another app, but that's no solution.
I'm not rooted. I need an app that can log at some level what apps are using my camera so that I can uninstall the offending app. My wifi also recently started disabling itself during use, and I can't figure that out either. If you know of something that can inform me on both problems, please do pass that my way. I've been unsuccessful on my end so far in my search.
I just don't have enough information to troubleshoot these issues, the only viable option I have atm is a factory reset, and that's not a solution, it's just a shortcut.
Toastly said:
I'm in a bit of a pickle. At some point in the last week I did something or put something on my phone that's now occupying my camera and preventing me from recording anything. Pictures still work. Whether this means something is recording, I don't know. I disabled the camera with another app, but that's no solution.
I'm not rooted. I need an app that can log at some level what apps are using my camera so that I can uninstall the offending app. My wifi also recently started disabling itself during use, and I can't figure that out either. If you know of something that can inform me on both problems, please do pass that my way. I've been unsuccessful on my end so far in my search.
I just don't have enough information to troubleshoot these issues, the only viable option I have atm is a factory reset, and that's not a solution, it's just a shortcut.
Click to expand...
Click to collapse
The same thing happened to me, Turned out Google Now was causing the problem however It's been resolved now for me as i have it enabled again
Allowing "Google Now" voice detection "From Any Screen" seems to be the culprit. Set "From Any Screen" to off to take videos.
Hussain_Salam said:
The same thing happened to me, Turned out Google Now was causing the problem however It's been resolved now for me as i have it enabled again
Click to expand...
Click to collapse
It doesn't seem to have been fixed for me yet. I just verified that's the cause, that's a relief. I really like that feature, how unfortunate.
My wifi hasn't been disabling itself today, but how would I troubleshoot it when it does? It's a really annoying problem, I don't tend to use data.
Toastly said:
It doesn't seem to have been fixed for me yet. I just verified that's the cause, that's a relief. I really like that feature, how unfortunate.
My wifi hasn't been disabling itself today, but how would I troubleshoot it when it does? It's a really annoying problem, I don't tend to use data.
Click to expand...
Click to collapse
I'm not entirely sure what's causing your WiFi problem, However to see if you can recover the Google now feature make sure your device is up-to-date and your app is up-to-date, Have you tried Rebooting the device :/ Really Not sure on the Wi-Fi buddy
Hussain_Salam said:
I'm not entirely sure what's causing your WiFi problem, However to see if you can recover the Google now feature make sure your device is up-to-date and your app is up-to-date, Have you tried Rebooting the device :/ Really Not sure on the Wi-Fi buddy
Click to expand...
Click to collapse
Thank you, I'll post a separate thread if it reappears. My phone locks itself whenever my wifi is disabled or I'm disconnected from my home network, so it's quite annoying. Much thanks for everyone's help.

Timeline in Google Maps not working properly

Has anyone noticed that Timeline in Google Maps doesn't work properly most of the times? A lot of times I go to places and later on I find out that Timeline haven't had detected my travel time and location... If you haven't noticed, I suggest you keep an eye on that and see if that's the case.
Me too.
But actually only since the update to Nougat.
Same problem, with the same phone. Some days have no data, and other work perfectly. I have tried lots of reset and reinstall and I have no idea why it randomly works.
It is probably because Maps may be being stopped after your screen gets locked. Go to Settings -> Battery -> Close Apps after screen lock and unselect Maps from the list of apps displayed and see if it helps
Made sure to check that Maps wasn't selected in the close app after screen lock thing, but timeline still isn't working. If anybody has any other ideas they would be much appreciated!
I have this exact problem as well. I don't know that causes it.
But I have a different phone - Huawei Mate 9 pro. That's where the problem is.
My previous phone, Huawei p9, did not have this problem at all...
Exactly same here. Huawei Mate 9.
Someone solve this issue?
My timeline isn't working at all. I cant even view my timeline in my maps. It shows 'Cant connect to maps. Try again in a few minutes'. Anyone else facing this? Any solution for this?
Same problem with my HUAWEI Mate 9: location hardly recorded in timeline. I have disabled stopping of app when locked for Google Maps and any other app that might relate to it.
I guess that HUAWEI implemented other aggressive power saving routines, which conflicts with the timeline recording. Did anybody observe this exact issue on a phone from another company? Having such unexpected and undocumented behavior in the operating system makes me suspicious agains the Chinese producer.
Would be great if somebody could find a solution, work-around, or at least an explanation.
BTW: I'm surprised to see so few postings here. Is this issue discussed on a more popular place?
I've been observing the same problem recently, some days it tracks my timeline perfectly and on other days it thinks I spent the day at home, despite being out and about for up to 10 hours at a time.
Using Mate 9 L29 and its been happening on multiple different firmware versions
Me too, I guess the issue is from the software.
Or may be the google app issue too
I have the same issue with my honor 8, any fix?
I have the same problem with my P10.
Before I had an HTC one m7 and I had no problem at all.
Did anyone find some solution?
I used to have this issue with my Honor 8 but now it works as it should. So, I don't have a specific fix for it and I don't know how it started to work suddenly but... A few months ago my phone refused to connect to any WiFi network and I had to send it in to get it repaired, they replaced the board and the WiFi was working.
And well, I noticed that Google Maps Timeline was working all of a sudden, and it still works. Weird since a board replacement shouldn't have fixed the Maps Timeline it since it's most likely software related.
Does anyone have an update on this issue? I've experienced the same thing since I bought my Honor8 a few months ago (timeline history doesn't work/works very infrequently). Could it be due to a defect in the onboard GPS? Or is it purely a software bug?
Same issue with my mate 9... I've found no fix. I've tried clearing all cache, disconnecting the account, and reconnecting the account to google location sharing, but with no success
I got the same **** ?
I have the same problem as OP with my Huawei Mate 10 pro EMUI 8.0, Android 8.0, Security Patch 6. November 2017.
But i have find out:
I have 3 different Google Accounts. When i delete the two and work only with one, the timeline will be logged in Google Maps.
So i think it hasn't to do with power savings in my case.
Google Maps Timeline does not know how to log with more than one Google Account.
PalakMi said:
Me too, I guess the issue is from the software.
Click to expand...
Click to collapse
That can't be the case;
I've been using two sony devices for 5 years, with my 3 google accounts, and I have like every day logged in my main account.
Then I switched to the shiny new Mate 10 Pro... FML.

Honor 8 gyro or accelerometer bug?

Hi,
i've noticed a very boring bug, sometimes the screen rotation won't work untill i reboot the phone; after reboot it's all fine untill the bug appear again.
Had it in B360 and also now in B131 (i've done a rollback).
Hard reset/cache clean already done and nothing changed, any advice? It's a known bug?
I did not have this bug on Android 6 but since update to Android 7 I too have this. Like yourself a reboot corrects this bug for a time.
I have reported this to Huawei Honor via feedback and email.
Their reply was this is a feature of the OS..
Yeah for real my reply was not nice let's just say until I emailed a reply with the problems once again.. Just goes to show they don't read the full details laid out when reporting issues..
You should just send them an email with your problem via email from within the HiCare app (Service > Feedback>email)
Same issue here. I bought my Honor 8 last week, and now my accelerator is only working for few minutes after reboot. Firmware is B131. Is this an software or hardware issue?
I have the same problem (smartphone is 2 weeks old, FRD-L19, B360).
Sometimes it occurs daily. Sometimes not for some days.
This is really strange. I did a hard reset and for now it is working again.
But you can try this:
Delete cache of compass app (in system settings) and start app again. I assume that you have to re-calibrate the compass now. Do so and make sure that calibration is successful (i.e. turning the phone in every direction)
Does this fix your issue? I assume that somehow the accelerometer/gyro is also dependent from a correctly working magnetometer.
Edit: After some days I figured out that also a hard reset is not the solution. I updated on B380 now and have no issues so far. Let's see...
Edit nr. 2: issue also occured with B380. Seems to be a software issue deep in the system. Hopefully Honor will fix this issue in the future
Probably isn't just a software bug, Honor service replied me that it could be an hardware problem came out with Nougat Update, they told me that i could have sent them the device to let investigate the problem, but i made a refund and bought another phone.
Which phone did you buy?
I don't think that this is a hardware issue as I have had this problem with Android 6 as well. Nothing is working for me yet. Will wait for my 3rd device and this will definitively be my last one...
Fozzy90 said:
Which phone did you buy?
I don't think that this is a hardware issue as I have had this problem with Android 6 as well. Nothing is working for me yet. Will wait for my 3rd device and this will definitively be my last one...
Click to expand...
Click to collapse
I switched to the dark side.... I bought an iPhone
Other thread :
https://forum.xda-developers.com/honor-8/help/auto-screen-rotation-bug-t3531119
If anyone found a solution...
Klasputnikov said:
Hi,
i've noticed a very boring bug, sometimes the screen rotation won't work untill i reboot the phone; after reboot it's all fine untill the bug appear again.
Had it in B360 and also now in B131 (i've done a rollback).
Hard reset/cache clean already done and nothing changed, any advice? It's a known bug?
Click to expand...
Click to collapse
Same here. It's definitely some software-related issue. Factory-resetting the phone solves that issue until the next system update is installed. A reboot only helps for some hours (not even days for me). I guess there's something wrong with the calibration data and that exact part is restored to it's initial state when you do a factory reset.
Found out that I have the same issue
I just found out that my gyroscope isn't working properly, for instance while using Google Cardboard app or if I'm trying to watch YouTube in cardboard mode. The strange thing with this issue is that it works perfectly fine if I'm enjoying a 360° vr photo in chrome/opera
I don't really want to downgrade my phone to previous Android version since I don't want to lose all my data...
I have realized that if I have installed "Huawei Health" app, accelerometer seems to work without freezing.
Can someone try and confirm this?
panel1 said:
I have realized that if I have installed "Huawei Health" app, accelerometer seems to work without freezing.
Can someone try and confirm this?
Click to expand...
Click to collapse
Yes its working thanks for the tip

Does anyone have problem with their phones after play service update?

Guys,
My phone started to behave abnormally after updating to may 10th google play services. I constantly lose wifi and my phone gets frozen. I gotta retart it in every hour.
Also whenever i send a location it says "google services are updating" i uninstalled services and it updated itself then problems started again.
When the phone get frozen the heat increases like crazy and the battery depletes itself enermously if i dont restart it.
When i lose wifi i cannot see any other wifi networks in the settings. I lose them all and it appears as if there are no wifi networks.
I also wonder if this could be a battery issue? I will reset to factory settings tonight if noone has an answer to this.
Thanks. I am on aura 2.2 rom the latest version
I am also having an issue with google play services. I am using sport tracking apps and they all show google play services updating.
Do you also get random crashes and freezes? I checked many forums, it is very common among huawei users right now. It has affected many phones and you can find many complaints about it. But google provided no support right now.
I also read that factory resetting is not solving the issue. So i am not gonna waste time on that and wait for a new update.
But i can tell for the first time i regret using a huawei phone. Deeply loving it made me cover its faulty updates but i got tired of restarting the phone hourly
I had the exact same issues you described. Google Street View, Uber, and other apps would display 'google services are updating' and not work at all.
Fixed it by leaving the Google Play Services beta testing channel. I'm now running version 12.6.73 (040400) and all's back to normal.
On the other hand my P20 is still on the beta channel 12.6.73 (040408) and no issues.
There's an ongoing thread about an issue which seems what you're talking and is specific to Huawei phones. My problem related to this, is that I can't logon on Chrome... More details in the link below
https://bugs.chromium.org/p/chromium/issues/detail?id=838576#c38
Hi, on my Mate 9 in my Car with Android Auto, the Google Assistent dont run, and says everytime when i activate it: "There is no stable Internet Connection"
I hope google or Huawai will it correct it
Hello,
Same problems with my Mate 9 MHA-L09
It was said that this bug is reported by many people in Google issue tracker. Lots of Google Maps apps such as Uber and Taxify don't work well. It looks like wide range of Huawei devices is severely impacted by latest Play Services update to version 12.6.73. A good news is Google is working on it.
Two temporary solution for an end-user to try:
1. Clear cache & data of Google Play services
2. Go to Setting - App - Google Play Services, disable it to go back factory version.
Restart the phone and go to Google Play Store to do the update on Google Play Services.
Wonder if this is the same "bug" I've been having trouble with. Sometimes, & I can't nail down how it happens, if I wake up the phone, and it could have been screen off for 5 minutes, all night, 20-30 minutes...no pattern, that after waking it up, tap on anything and it might be 10-20 seconds before it does anything. EVERY app is like that. I thought it might have been with Nova launcher, but that doesn't seem to be it, rebooting the phone appears to "fix it". Just dumped cache on play, stopped, uninstalled, rebooted (play store isn't showing any updates, still at 11.xx). I'll just watch it and see how it act.
By me its help Temporary, Everythings run until the next restart of my phone and my smartwatch must reset to
So far, almost 24 hours later, dumping the storage, stopping, "uninstalling" the play services, and going back to the stock one (11.xx) seems to have cured my "lag". Everything is snappy again.
Can someone confirm that with this issue ongoing you can open events in the Calendar app? If possible from an Exchange account...
Currently I open Calendar, select an event, it opens and immediately closes. So Calendar now is also unusable for me What's going on?
Thanks!
p51d007 said:
Wonder if this is the same "bug" I've been having trouble with. Sometimes, & I can't nail down how it happens, if I wake up the phone, and it could have been screen off for 5 minutes, all night, 20-30 minutes...no pattern, that after waking it up, tap on anything and it might be 10-20 seconds before it does anything. EVERY app is like that. I thought it might have been with Nova launcher, but that doesn't seem to be it, rebooting the phone appears to "fix it". Just dumped cache on play, stopped, uninstalled, rebooted (play store isn't showing any updates, still at 11.xx). I'll just watch it and see how it act.
Click to expand...
Click to collapse
Exact same problem. When did it start?
I am solving the issue by hard resetting, uninstalling play services and when i update sometime later my phone starts losing wifi and battery is getting drained incredibly fast. Something gotta be related wtih the play services but no solution yet
bluecry said:
Exact same problem. When did it start?
Click to expand...
Click to collapse
I started to notice it about a week, after the security patch for my phone (U.S.367, april C567 patch)
It has been fixed I am on beta play services and google.
arminbih said:
It has been fixed I am on beta play services and google.
Click to expand...
Click to collapse
What version?
Governa said:
What version?
Click to expand...
Click to collapse
Yes it has been fixed (sic!) with version 12.6.85 from version 12.6.73. The big errors have been fixed on software such as Uber and Map programmes. Still awaiting to see if the hardware problems are sorted, (my phone would be hot to the touch to the extent that glue on the phone cover would soften and become pliable).
To summarise.... So far so good.
I can confirm, I have upgraded to 12.6.85 earlier today and so far so good.
Clear now
So far, almost a week into the update, no issues on my end with the phone lagging.

Netflix always needs a restart of the phone

Hello all
I have the (e)xperience, that I always need to restard the phone, before the Netflix app starts without failure. Anyone else this behavior?
BR
Sopur
Sopur said:
Hello all
I have the (e)xperience, that I always need to restard the phone, before the Netflix app starts without failure. Anyone else this behavior?
BR
Sopur
Click to expand...
Click to collapse
No problem with Netflix on my phone.
Delete data and cache and try again.
I'm facing the same issue. Haven't found what's causing it or any workaround to avoid restarting the phone. Deleting data & cache haven't helped. Even reinstalled the app.
I have the same issue not only with Netflix but also with Disney Plus. I think something is messed up with how the phone manages DRM.
I have the exact same issue, and it concerns Netflix, Disney+ and HBO.
same problem here also with p.v and d+, only restart fix the problem temporarily, i noticed also that the cromecast works , so its a minor problem for me because rarely i watch netflix on phone, i hope sony fix this with the next update, its absurde that the app come preinstalled in the phone and works bad ?
Just found the same issue on the first week I was using this phone on early October. I told with the Sony CS and reported this bug to them but they didn't think it's a bug as they told me not so many users reported to them. They won't try to fix this problem....
I had this with the old firmware, with the security patches of August. With the latest firmware, patches of November, I don't have it.
Same annoying problem here with Netflix and Prime Video, even after the firmware update including December patch.
Same problem here. I wasn't even aware of it until reading this thread as I always use a Chromecast.
Same problem here. First time Netflix after restart no problems. After having used the phone for a while and going back to Netflix, videos refuse to start. Red circle keeps spinning, eventually resulting in Netflix error 5.7.
Only a phone restart will fix this. Very annoying.
Any solutions?
I'm having this issue with Netflix as well. Just got the phone, it's on the latest software version. I haven't tried Prime video yet. Not a huge deal, since I only watch videos on my phone when I travel, and well...yeah, that won't be happening for a while. Agree it needs to be fixed.
Dear all - so I am not alone with this problem. (I didn't receive any updates on that threat). Especially, as it is a preinstalled app, Sony should get this work. How can we contact them?
KR
Sopur
It really is pretty poor having a pre instilled app not working properly.
It looks like I no longer have the issue with Prime, only with Netflix. So it could be an issue with the app itself. Has anyone tried to contact Netlfix support?
For me this is solved since my Xperia 5ii was updated to Android 11.
For me, too, with the update, it is gone!

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