Camera motor noise on every restart - ASUS ZenFone 7 / 7 Pro Questions & Answers

Hi,
Hi have a Zenfone 7 Pro and every time i reboot the phone, at the start, the camera motor emits a noise (the camera remains in it's place, just a bad noise).
Does it happens to somebody else?

Yes my phone do this too, since the first day. I believe it`s to calibrate the camera motor.

Seosam said:
Yes my phone do this too, since the first day. I believe it`s to calibrate the camera motor.
Click to expand...
Click to collapse
I've done the calibration in the settings and now, if I reboot, there is no noise ?

Related

Notification led FAILS

Hello everyone,
I'm thinking to buy this very good devices but I read on some italian sites that there are some batch that have notification led bugged.
I'm explain better: they told that the led is shifted from the normal position and isn't so visible as other batch.
Anyone of you have this problem?
BR
nope, mine is at the right position and works well
alex_oO said:
nope, mine is at the right position and works well
Click to expand...
Click to collapse
Thanks.
Can you do a photo so I can compare with the one that I will buy today?
Will seems strange but on internet there aren't any photo of the one s notification led.
For me hte LED, comparing to the Desire is less noticable
I don't know if this is a bug or a feature, but the led is definitely too back behind the ear-piece net.
Just got my grey one s yesterday so not sure what is normal what is not in terms of notification light.
My light is located at the second row of the speaker holes, the 5th hole from the left. it is yes quite small compared to my incredible s, and during daylight, you have to be close to the phone in order to see it.
Is it normal?
This is my same location of hte led as well
h.han said:
Just got my grey one s yesterday so not sure what is normal what is not in terms of notification light.
My light is located at the second row of the speaker holes, the 5th hole from the left. it is yes quite small compared to my incredible s, and during daylight, you have to be close to the phone in order to see it.
Is it normal?
Click to expand...
Click to collapse
my led is in the same location and it is much less visible as compared with my 2 years old desire...
The problem is not where is the led, but the fact that notification is still buggy after update 1.78.401.2: the other morning for example I had 3 emails but there was no led blinking. Others too reported led not working or working just for the first 5 minutes...
hexaae said:
The problem is not where is the led, but the fact that notification is still buggy after update 1.78.401.2: the other morning for example I had 3 emails but there was no led blinking. Others too reported led not working or working just for the first 5 minutes...
Click to expand...
Click to collapse
I have the opposite problem. My LED flashes for new emails, but does not stop when I access the mail app! (Still on original 1.53 base).
Have some problem.
LED blinking for a few minuts and after don't blinking
Mine is just fine.
Mine was useless. You can't even see the led from the sides,only when u look pretty much straight at phone. Led is behind the speaker grill.
orenfl said:
my led is in the same location and it is much less visible as compared with my 2 years old desire...
Click to expand...
Click to collapse
Also coming from Desire, this is a topic of concern for me as well, since I usually look at my phone from an angle when it isn't in my hand...
Same issue with the One X
kolyan said:
Mine was useless. You can't even see the led from the sides,only when u look pretty much straight at phone. Led is behind the speaker grill.
Click to expand...
Click to collapse
fully agree!
Sent from my HTC One S using XDA
kolyan said:
Mine was useless. You can't even see the led from the sides,only when u look pretty much straight at phone. Led is behind the speaker grill.
Click to expand...
Click to collapse
good and cool idea as far as design goes, but most definitely not good for notifications
Mine is international unlocked, but with french CID. The led is too down and catches up just the first row of holes on the grill.
I must say it's completely unusable. I'm looking for a way to hardware fix it with some light conductive material.
Maybe a software patch to boost up the LED current will be also needed.
On HTC Mozart it's also under the speaker grill, but it's way to bright compared with the One S one.
mine works except I notice it only blink for like 5 minutes and turn itself off.
Mine is kinda useless, since it's almost impossible to see it unless you hold the phone in your hands...

OIS Issue

I have this issue on my GS6. https://youtu.be/FzTMtryr72g
When I shake the phone the OIS is vibrating a lot and makes the picture blurry with an horrible sound.
The OIS vibrates the same way when the phone is hot (i don't have to shake the phone)
Do I have to send the phone to a repair center, or I can fix this by my self ?
It's strange 'cause apart from that the OIS works normaly I guess
Miiick3y said:
I have this issue on my GS6. https://youtu.be/FzTMtryr72g
When I shake the phone the OIS is vibrating a lot and makes the picture blurry with an horrible sound.
The OIS vibrates the same way when the phone is hot (i don't have to shake the phone)
Do I have to send the phone to a repair center, or I can fix this by my self ?
It's strange 'cause apart from that the OIS works normaly I guess
Click to expand...
Click to collapse
It's a hardware issue that exists on the first batch of the S6 model. Other users have reported the problem after having the device heated up either through intensive tasking or by putting it in the car on a sunny day. My S6 was part of the first batch, bought it just a few weeks after released. The problem never existed until one day in 2016 I decided to do some gaming for 2 hours straight while plugged in. Boom! The OIS starts vibrating from the next day.
The only solution is to replace the camera or use it in cold places/weather. I never replaced it though. The phone is basically dead from OTA perspective. Better off saving money for a new phone instead.
You can try to repair it yourself if you can find a replacement camera module online somewhere.
Thanks for your answer. The OIS started shaking after I updated it to Nougat. And during the update the phone was burning hot :/
My phone is still under warranty, Will Samsung replace the camera ?
Miiick3y said:
Thanks for your answer.
Click to expand...
Click to collapse
Hit the thanks button
Miiick3y said:
My phone is still under warranty, Will Samsung replace the camera ?
Click to expand...
Click to collapse
They should.

P30 bugs

So have a P30 for 2 weeks now and really like it in general just have two little bugs anoying me, one, when turned off if I insert the usb cable to charge...it restarts the phone, two, every morning when I turn it on the screen is in auto even though i always put it in manual
anyone have the same problems?
GOTCHY said:
So have a P30 for 2 weeks now and really like it in general just have two little bugs annoying me, one, when turned off if I insert the USB cable to charge...it restarts the phone, two, every morning when I turn it on the screen is in auto even though i always put it in manual
anyone have the same problems?
Click to expand...
Click to collapse
My phone restart at least 2-3 times per day, every day, since the day i got it.
i'ts not even the same thing i do when it restart. sometime i just open my phone and it restart.
I have spoken with my provider, and they won't do anything until they see it restart when i'm at their shop... but you know, i can't stand in their shop all day long!
i don't think it's the same problem as you, but some of P30 really have a restart issue!
Also my P30 since when I updated to EMUI .124 restart 2-3 times a day. It also sistematically freeze during Antutu stress test (maybe it help you to show to your provider).
I just send mine to be replaced, but I'm worried that also if they replace mine nothing change...
Been using almost 2 weeks on 124. So far no reboots and just ran antutu stress test successfully.
No issues in that regard to my UK purchased device. It's been solid as a rock so far with amazing battery life also.
Maybe there is a lot of p30 with this kind of issue. Let's see how will go the new p30 that huawei will send to me as a replacement.
No problems on my end, except for a blue tint on the recents window. Using a third party launcher. Removing/ disabling Huawei Launcher gives you an older (and in my opinion uglier but better) recents screen back without that issue. Everything works fine so far but they really need to tone down their bloatware. That's the main reason why i dislike Samsung and Huawei.
only one light flashes. only the right thing works for you, how is it?
Fingerprint sensor. Works slow and flashes frequently, Mine got stuck two days ago and even after couple of reboots was still not recognizing anything. Then started working again...
ErriK89 said:
Also my P30 since when I updated to EMUI .124 restart 2-3 times a day. It also sistematically freeze during Antutu stress test (maybe it help you to show to your provider).
I just send mine to be replaced, but I'm worried that also if they replace mine nothing change...
Click to expand...
Click to collapse
I have been lucky, i came back to my provider, and as i was waking up my phone, it restart right in the hand of the manager of the shop! He had order me a new unit, i should receive it by tuesday.
SaulQc said:
I have been lucky, i came back to my provider, and as i was waking up my phone, it restart right in the hand of the manager of the shop! He had order me a new unit, i should receive it by tuesday.
Click to expand...
Click to collapse
Let us know if it works after replace.. I'm worried that there is a sw incompatibility with something I installed and that nothing change when I will have the new p30. It can happen that one phone have issue, but I already heard 4 case with the same issue!
On Monday I went to the beach with my family, took the phone out to take some snaps of the scenery and the with 3 x zoom, lens had the sun directly on it and the screen started to flash but only when sun was directly on the lens, doesn't sound right to me so am thinking of getting it exchanged. Anyone else had this issue?
I sent my p30 to huawei assistance and they returned back my device with issue not solved. Phone still freeze sporadically.
Hello everyone, i have a strange bug om my p30, i bought my phone a week ago and i'm sure video recording was fine at the beginning, then i applied .124 update and now when i try to record videos it just stop after 1 second, no matter what resolution or format i choose, it happens with back and front camera. I already wipe cache and data of the camera app, but no luck. Videos works fine with other camera apps like open camera etc.. . I spent a week for fine tuning my new phone , so i don't want to reset all. Someone have any other suggestion? Thanks
ianford10 said:
On Monday I went to the beach with my family, took the phone out to take some snaps of the scenery and the with 3 x zoom, lens had the sun directly on it and the screen started to flash but only when sun was directly on the lens, doesn't sound right to me so am thinking of getting it exchanged. Anyone else had this issue?
Click to expand...
Click to collapse
Did the whole screen flash or just the picture preview? This doesn't sound abnormal to me. The little pixels of the little sensor fill with light super quickly, so of course pointing it directly at the sun will make them overflow with photons and just return a mostly white image
vonotny said:
Did the whole screen flash or just the picture preview? This doesn't sound abnormal to me. The little pixels of the little sensor fill with light super quickly, so of course pointing it directly at the sun will make them overflow with photons and just return a mostly white image
Click to expand...
Click to collapse
Thank you that makes sense now
Talking to Huawei support at the moment to fix the blue tint (and maybe also WhatsApp notification/ bad video playback performance) issue. They told me they'll reach out to me today.
GOTCHY said:
So have a P30 for 2 weeks now and really like it in general just have two little bugs anoying me, one, when turned off if I insert the usb cable to charge...it restarts the phone, two, every morning when I turn it on the screen is in auto even though i always put it in manual
anyone have the same problems?
Click to expand...
Click to collapse
I have the same problem with my P30 switching back on when charging - I've only been able to overcome this by inserting the charging cable first, then powering off. Not sure about your other problem as my display brightness is always set to auto.
russy_avramov said:
Fingerprint sensor. Works slow and flashes frequently, Mine got stuck two days ago and even after couple of reboots was still not recognizing anything. Then started working again...
Click to expand...
Click to collapse
Seems like they fixed the flashing bug with the latest update (.153)
I'm still waiting for it (.153), but as I try to find some logic in it's behavior I guess they tried to make it kind of notification light, but it seems to be unsuccessful.

Camera not rotating view and motor stuck half way

Hi there!
Since ASUS isn't responding to my question, I might as well try here.
My brand new ZS630KL which I've had for almost a week now acted strange at some time during the first 24 hours of use.
When I try the ASUS camera app, loading the camera takes way longer than it did the first few hours, and when changing from back mode to front mode, I see myself up side down. Also there's a message on the bottom of the screen telling me the camera can't turn (flip) the image.
The camera module doesn't return to normal position if I try to drop the phone controlled (like you see every other tester on YouTube does it), but it did so the first few hours.
If I try to go back from front view to back view again in the app the camera stops mid-way, just below 90 degrees, and if I exit the camera app from there, the module tries to move back to normal position, but tries to go further than it should and you can hear the screams from the gears as they skip and skip and skip...
I do think this has to do with the gyroscope in either the phone or the one in the camera module itself, and have asked ASUS if there is some way to check if the gyroscopes are working or atleast try to re-push the firmware onto the camera module.
Using other camera apps like Snapchat or Facebooks camera functions work like it should, even though they all show the same system message telling the image can't be turned, their software flips it either way, and also their preview from the camera opens instantly like it should.
Anyone that has any idea what this could be are more than welcome to reply. Using it as my phone at work, so resetting the phone is an option if that could recalibrate the sensors, but I see that as a last resort kind of thing since the phone is brand spanking new.
Thank you.
Ouch.... does not sound good at all! I would return it as fast as I could and either risk getting a NEW replacement, or get my money back.
seems faulty piece, return it
Thank you both for your reply. I've contacted the webstore where I bought it and explained it to them.
Thing is that they've out of stock and doesn't get new shipment until 17th of July, so I have to wait a while either way. Sending it in for repair is out of the picture since it started acting like this shortly after first usage.
Ideally I would like a new unit, transfer everything from this phone to the new and then return the first phone. Transferring data from one phone to anther and then back to a new ZF6 again seems like such a hassle.
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
abprie said:
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
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Click to collapse
Sure, I do get that. I'll see what the store says. They have to replace it anyhow, so question is how if they are out of stock.. ?
I'm experiencing the exact same behaviour with the flip camera as described in OP.
 @Bjarte, did you ever resolve the issue or did you have the phone replaced?
Djezpur said:
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
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Click to collapse
I got it replaced. When ever this happens on the replacement it always works to just tap the flip button twice like Asus intended. Normally it's just the software that gets confused, especially when you switch from the stock camera and 3rd party apps it seems. But I can live with that.
The problem like I had on my first device was that the normal "fix" never worked.
Then I'm afraid I should need a replacement too, because tapping the flip button does not work for me at all.
Get your money back and stay away from this piece of ****!
I have never seen a phone with so many problems before people can even really get it in their hands.
It's up to you.
Issue caused by cover case
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Several cases concerning this have been resolved due to the root cause being that a cover used was covering the proximity sensor located in the front. Even a slight cover of that sensor may cause this - as it is intentional design that when the proximity is being covered the camera should stop its rotation.
Click to expand...
Click to collapse
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Djezpur said:
Does not explain though why the double tap does not work
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Click to collapse
Do you have enabled this feature in the Settings?
_jis_ said:
Do you have enabled this feature in the Settings?
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Click to collapse
Yes, the 'Knock twice to retract camera' setting is enabled.
Djezpur said:
Yes, the 'Knock twice to retract camera' setting is enabled.
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Click to collapse
When you flip camera and then block it by for example finger or toothpick to fully retract it, does it react on knock twice then?
Nope.
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Djezpur said:
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Click to expand...
Click to collapse
What case do you have?
Sent from my ASUS_I01WD using XDA Labs
This one messes with my proximity sensor: CRESEE
This one works fine: Bernie
So it's a case by case matter
mkermali99 said:
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Click to expand...
Click to collapse
Well, I'm a happy Zenfone 6's user.
aleksander002 said:
Well, I'm a happy Zenfone 6's user.
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Click to collapse
Just wait.. If there's a problem Asus will fob you off

Small click noise when screen turns on

Whenever I turn on or off the screen, there's a faint click noise, almost like electrical bridging. Can anyone confirm if this is normal?
Could this be actually an intended sound effect, like the one that is default for clicking when you reset the device?
abprie said:
Could this be actually an intended sound effect, like the one that is default for clicking when you reset the device?
Click to expand...
Click to collapse
I don't think so; it's very very quiet and seems to be linked with the backlight being switched on/off, rather than simply the phone being unlocked or locked
It might be camera lens. My S10 does it when turn off and on.
Sent from my SM-G970U1 using Tapatalk
The sound is because the camera motor is making one small step to check if the camera is in the right position.
https://swedroid.se/forum/threads/snabba-fragor-snabba-svar-zenfone-6.165775/page-41#post-2445095
I have this same issue, a faint click sound on the top of my phone whenever I turn on or turn off my screen via the power button / tapping the screen. Pretty sure it's coming from the motor, not sure if this is normal among users though. And I just got my phone two days ago.
EDIT: Nevermind, I just checked the link in the above post. The Asus rep gave an answer, that helped relieve my concern.
Thank you for the information. Was very confused about what the sound was!

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