Related
Happened twice now on back camera. After unlocking and went to camera, it cant focus on anywhere. Everything is blurred even if touch the screen to focus near or far.
If i give it a little shake everythings going back to normal. 2 weeks i have this unit and it happened twice. Is it normal or my unit has a defect?
Thank you
Edit.....it only focus near..like macro shots cant focus more than that. Happened after pulling it out of my pocket after a long walk...
Happened to me too on camera mode
NexuStar said:
Happened to me too on camera mode
Click to expand...
Click to collapse
I hope someone can answer this...will wait for their opinions.
Have not encountered this. I use my camera heavily.
I advise going to a Samsung service center and letting them debug it.
kurichichan said:
Happened twice now on back camera. After unlocking and went to camera, it cant focus on anywhere. Everything is blurred even if touch the screen to focus near or far.
If i give it a little shake everythings going back to normal. 2 weeks i have this unit and it happened twice. Is it normal or my unit has a defect?
Thank you
Edit.....it only focus near..like macro shots cant focus more than that. Happened after pulling it out of my pocket after a long walk...
Click to expand...
Click to collapse
Same problem here. All of the sudden my back camera is blurry... No idea what to do...
/CK
EDIT: After I've shaken the phone camera works again...
Skander1998 said:
Have not encountered this. I use my camera heavily.
I advise going to a Samsung service center and letting them debug it.
Click to expand...
Click to collapse
I read this somewhere that there are some encountering this. They clear camera cache (in which i tried and luckily a good start) or simply tap or a little shake your phone and focus comes back again.
Hope it will not occuer after clearing camera cache
kurichichan said:
I read this somewhere that there are some encountering this. They clear camera cache (in which i tried and luckily a good start) or simply tap or a little shake your phone and focus comes back again.
Hope it will not occuer after clearing camera cache
Click to expand...
Click to collapse
I cleared the cache before I shook it. Didn't help.
/CK
My phone do the same. Tap your phone on the side, and focus will be on.
If shaking the phone fixed it the problem is likely a failing ois mechanism. I would swap asap.
Sent from my SM-T810 using Tapatalk
So have a P30 for 2 weeks now and really like it in general just have two little bugs anoying me, one, when turned off if I insert the usb cable to charge...it restarts the phone, two, every morning when I turn it on the screen is in auto even though i always put it in manual
anyone have the same problems?
GOTCHY said:
So have a P30 for 2 weeks now and really like it in general just have two little bugs annoying me, one, when turned off if I insert the USB cable to charge...it restarts the phone, two, every morning when I turn it on the screen is in auto even though i always put it in manual
anyone have the same problems?
Click to expand...
Click to collapse
My phone restart at least 2-3 times per day, every day, since the day i got it.
i'ts not even the same thing i do when it restart. sometime i just open my phone and it restart.
I have spoken with my provider, and they won't do anything until they see it restart when i'm at their shop... but you know, i can't stand in their shop all day long!
i don't think it's the same problem as you, but some of P30 really have a restart issue!
Also my P30 since when I updated to EMUI .124 restart 2-3 times a day. It also sistematically freeze during Antutu stress test (maybe it help you to show to your provider).
I just send mine to be replaced, but I'm worried that also if they replace mine nothing change...
Been using almost 2 weeks on 124. So far no reboots and just ran antutu stress test successfully.
No issues in that regard to my UK purchased device. It's been solid as a rock so far with amazing battery life also.
Maybe there is a lot of p30 with this kind of issue. Let's see how will go the new p30 that huawei will send to me as a replacement.
No problems on my end, except for a blue tint on the recents window. Using a third party launcher. Removing/ disabling Huawei Launcher gives you an older (and in my opinion uglier but better) recents screen back without that issue. Everything works fine so far but they really need to tone down their bloatware. That's the main reason why i dislike Samsung and Huawei.
only one light flashes. only the right thing works for you, how is it?
Fingerprint sensor. Works slow and flashes frequently, Mine got stuck two days ago and even after couple of reboots was still not recognizing anything. Then started working again...
ErriK89 said:
Also my P30 since when I updated to EMUI .124 restart 2-3 times a day. It also sistematically freeze during Antutu stress test (maybe it help you to show to your provider).
I just send mine to be replaced, but I'm worried that also if they replace mine nothing change...
Click to expand...
Click to collapse
I have been lucky, i came back to my provider, and as i was waking up my phone, it restart right in the hand of the manager of the shop! He had order me a new unit, i should receive it by tuesday.
SaulQc said:
I have been lucky, i came back to my provider, and as i was waking up my phone, it restart right in the hand of the manager of the shop! He had order me a new unit, i should receive it by tuesday.
Click to expand...
Click to collapse
Let us know if it works after replace.. I'm worried that there is a sw incompatibility with something I installed and that nothing change when I will have the new p30. It can happen that one phone have issue, but I already heard 4 case with the same issue!
On Monday I went to the beach with my family, took the phone out to take some snaps of the scenery and the with 3 x zoom, lens had the sun directly on it and the screen started to flash but only when sun was directly on the lens, doesn't sound right to me so am thinking of getting it exchanged. Anyone else had this issue?
I sent my p30 to huawei assistance and they returned back my device with issue not solved. Phone still freeze sporadically.
Hello everyone, i have a strange bug om my p30, i bought my phone a week ago and i'm sure video recording was fine at the beginning, then i applied .124 update and now when i try to record videos it just stop after 1 second, no matter what resolution or format i choose, it happens with back and front camera. I already wipe cache and data of the camera app, but no luck. Videos works fine with other camera apps like open camera etc.. . I spent a week for fine tuning my new phone , so i don't want to reset all. Someone have any other suggestion? Thanks
ianford10 said:
On Monday I went to the beach with my family, took the phone out to take some snaps of the scenery and the with 3 x zoom, lens had the sun directly on it and the screen started to flash but only when sun was directly on the lens, doesn't sound right to me so am thinking of getting it exchanged. Anyone else had this issue?
Click to expand...
Click to collapse
Did the whole screen flash or just the picture preview? This doesn't sound abnormal to me. The little pixels of the little sensor fill with light super quickly, so of course pointing it directly at the sun will make them overflow with photons and just return a mostly white image
vonotny said:
Did the whole screen flash or just the picture preview? This doesn't sound abnormal to me. The little pixels of the little sensor fill with light super quickly, so of course pointing it directly at the sun will make them overflow with photons and just return a mostly white image
Click to expand...
Click to collapse
Thank you that makes sense now
Talking to Huawei support at the moment to fix the blue tint (and maybe also WhatsApp notification/ bad video playback performance) issue. They told me they'll reach out to me today.
GOTCHY said:
So have a P30 for 2 weeks now and really like it in general just have two little bugs anoying me, one, when turned off if I insert the usb cable to charge...it restarts the phone, two, every morning when I turn it on the screen is in auto even though i always put it in manual
anyone have the same problems?
Click to expand...
Click to collapse
I have the same problem with my P30 switching back on when charging - I've only been able to overcome this by inserting the charging cable first, then powering off. Not sure about your other problem as my display brightness is always set to auto.
russy_avramov said:
Fingerprint sensor. Works slow and flashes frequently, Mine got stuck two days ago and even after couple of reboots was still not recognizing anything. Then started working again...
Click to expand...
Click to collapse
Seems like they fixed the flashing bug with the latest update (.153)
I'm still waiting for it (.153), but as I try to find some logic in it's behavior I guess they tried to make it kind of notification light, but it seems to be unsuccessful.
Hi there!
Since ASUS isn't responding to my question, I might as well try here.
My brand new ZS630KL which I've had for almost a week now acted strange at some time during the first 24 hours of use.
When I try the ASUS camera app, loading the camera takes way longer than it did the first few hours, and when changing from back mode to front mode, I see myself up side down. Also there's a message on the bottom of the screen telling me the camera can't turn (flip) the image.
The camera module doesn't return to normal position if I try to drop the phone controlled (like you see every other tester on YouTube does it), but it did so the first few hours.
If I try to go back from front view to back view again in the app the camera stops mid-way, just below 90 degrees, and if I exit the camera app from there, the module tries to move back to normal position, but tries to go further than it should and you can hear the screams from the gears as they skip and skip and skip...
I do think this has to do with the gyroscope in either the phone or the one in the camera module itself, and have asked ASUS if there is some way to check if the gyroscopes are working or atleast try to re-push the firmware onto the camera module.
Using other camera apps like Snapchat or Facebooks camera functions work like it should, even though they all show the same system message telling the image can't be turned, their software flips it either way, and also their preview from the camera opens instantly like it should.
Anyone that has any idea what this could be are more than welcome to reply. Using it as my phone at work, so resetting the phone is an option if that could recalibrate the sensors, but I see that as a last resort kind of thing since the phone is brand spanking new.
Thank you.
Ouch.... does not sound good at all! I would return it as fast as I could and either risk getting a NEW replacement, or get my money back.
seems faulty piece, return it
Thank you both for your reply. I've contacted the webstore where I bought it and explained it to them.
Thing is that they've out of stock and doesn't get new shipment until 17th of July, so I have to wait a while either way. Sending it in for repair is out of the picture since it started acting like this shortly after first usage.
Ideally I would like a new unit, transfer everything from this phone to the new and then return the first phone. Transferring data from one phone to anther and then back to a new ZF6 again seems like such a hassle.
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
abprie said:
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
Click to expand...
Click to collapse
Sure, I do get that. I'll see what the store says. They have to replace it anyhow, so question is how if they are out of stock.. ?
I'm experiencing the exact same behaviour with the flip camera as described in OP.
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
Djezpur said:
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
Click to expand...
Click to collapse
I got it replaced. When ever this happens on the replacement it always works to just tap the flip button twice like Asus intended. Normally it's just the software that gets confused, especially when you switch from the stock camera and 3rd party apps it seems. But I can live with that.
The problem like I had on my first device was that the normal "fix" never worked.
Then I'm afraid I should need a replacement too, because tapping the flip button does not work for me at all.
Get your money back and stay away from this piece of ****!
I have never seen a phone with so many problems before people can even really get it in their hands.
It's up to you.
Issue caused by cover case
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Several cases concerning this have been resolved due to the root cause being that a cover used was covering the proximity sensor located in the front. Even a slight cover of that sensor may cause this - as it is intentional design that when the proximity is being covered the camera should stop its rotation.
Click to expand...
Click to collapse
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Djezpur said:
Does not explain though why the double tap does not work
Click to expand...
Click to collapse
Do you have enabled this feature in the Settings?
_jis_ said:
Do you have enabled this feature in the Settings?
Click to expand...
Click to collapse
Yes, the 'Knock twice to retract camera' setting is enabled.
Djezpur said:
Yes, the 'Knock twice to retract camera' setting is enabled.
Click to expand...
Click to collapse
When you flip camera and then block it by for example finger or toothpick to fully retract it, does it react on knock twice then?
Nope.
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Djezpur said:
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Click to expand...
Click to collapse
What case do you have?
Sent from my ASUS_I01WD using XDA Labs
This one messes with my proximity sensor: CRESEE
This one works fine: Bernie
So it's a case by case matter
mkermali99 said:
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Click to expand...
Click to collapse
Well, I'm a happy Zenfone 6's user.
aleksander002 said:
Well, I'm a happy Zenfone 6's user.
Click to expand...
Click to collapse
Just wait.. If there's a problem Asus will fob you off
This is what my son's One Plus 7pro screen looked like one morning. No physical damage just unreadable display. I hooked up a HDMI cable to a monitor and it displays fine so it's not software. Touches are responsive and I have called customer support with no solution. I did a factory reset and it still had the issue so definitely not software related. Didn't use the phone for about three days and now it's working fine. Am I going to have this issue again? Anyone heard of this problem with a purple and greenish display?
Probably something wrong with the LCD or LCD cable
Looks like screen burn-in to me.
CurlyApple said:
Looks like screen burn-in to me.
Click to expand...
Click to collapse
It's less than a month old and the images changes just can't make crap out
jhnsn283 said:
It's less than a month old and the images changes just can't make crap out
Click to expand...
Click to collapse
In that case it's probably a faulty ribbon cable or something similar, can't see much more from what info we have
(Also, do ask if he had left the display on for a long time, maybe overnight, on high brightness. If so, it's a burnt screen.)
jhnsn283 said:
It's less than a month old and the images changes just can't make crap out
Click to expand...
Click to collapse
I think the network has been replaced by a new machine if it is in warranty
jhnsn283 said:
This is what my son's One Plus 7pro screen looked like one morning. No physical damage just unreadable display. I hooked up a HDMI cable to a monitor and it displays fine so it's not software. Touches are responsive and I have called customer support with no solution. I did a factory reset and it still had the issue so definitely not software related. Didn't use the phone for about three days and now it's working fine. Am I going to have this issue again? Anyone heard of this problem with a purple and greenish display?
Click to expand...
Click to collapse
Heya, I have the exact same issue with my One Plus 7t Pro. The screen looks exactly like that and is perfectly responsive (except the fingerprint reader can't recognise my finger) but unusable due to the discolouration. Did you ever discover what the issue was? Did you send it off for repair?
xcalator said:
Heya, I have the exact same issue with my One Plus 7t Pro. The screen looks exactly like that and is perfectly responsive (except the fingerprint reader can't recognise my finger) but unusable due to the discolouration. Did you ever discover what the issue was? Did you send it off for repair?
Click to expand...
Click to collapse
One Plus customer service said they would repair but I couldn't get a ticket created because I bought it through Sprint. Weird loop of going back and forth through both companies. I did a factory reset and the issue didn't fix but twice it fixed itself. The first didn't last too long before the problem came back. The second time it just fixed itself and has been working fine since. My son was sleeping with it at not listening to music and I think it was a heat issue. After factory resetting it and turning it off, I let it sit there for about a day then when I powered it back on, everything was fine. Has been working great ever since. I make sure he doesn't have it on his bed at night anymore. My guess is it's heat or too much pressure on the screen. No way of figuring it out. Not sure if that info will help you or not. I would contact one plus support.
jhnsn283 said:
One Plus customer service said they would repair but I couldn't get a ticket created because I bought it through Sprint. Weird loop of going back and forth through both companies. I did a factory reset and the issue didn't fix but twice it fixed itself. The first didn't last too long before the problem came back. The second time it just fixed itself and has been working fine since. My son was sleeping with it at not listening to music and I think it was a heat issue. After factory resetting it and turning it off, I let it sit there for about a day then when I powered it back on, everything was fine. Has been working great ever since. I make sure he doesn't have it on his bed at night anymore. My guess is it's heat or too much pressure on the screen. No way of figuring it out. Not sure if that info will help you or not. I would contact one plus support.
Click to expand...
Click to collapse
Heya,
Thanks for getting back to me quickly. I also purchased through a third party, so I have contacted them regarding repairs. Did your son mention anything regarding water damage or was this not a concern? I'm feeling a little more confident that it is repairable, cause it looks pretty scary!
I thought about water damage he did have it in the bathroom while taking a hot shower.
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Power it down completely then plug in the charger.
If nothing shows on the screen it sounds like you lost some significant hardware... maybe just a connector.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
Same happened to my SM-N9860 unit when I woke up today. I about to unlock and the display suddenly went black screen. Did everything but no luck. I am also sure it's the display that's f***d up. The phone is still working - I can still access it in Dex and Link to Windows. This is my second Samsung phone with f**d up display for unknown reason. This is crap Samsung. Not expecting for this from an expensive flagship smartphone. I swear this is the last.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
tribalfs said:
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
Click to expand...
Click to collapse
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
blackhawk said:
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
Click to expand...
Click to collapse
Yeah. Very disappointing.
I can't believe it but my screen unexpectedly revives itself after a day.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
Click to expand...
Click to collapse
Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
blackhawk said:
Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
Click to expand...
Click to collapse
Agree. But I am happy that it's working fine now and I hope it will not recur.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
Click to expand...
Click to collapse
hi im facing exact same thing in my N986 B Galaxy Note 20 Ultra. I had 10 percent battery left. i had put phone on charge and saw after 20 minutes and tghe screen was black.
Now its blackscreen can connect with tv via hdmi dex mode
but phone restarts after 10 minutes.
the touch seems fine as mouse function works phone is on but no display
can you tell exactly what you did when your phone revieved after one day
did u keep it on. charge all tiime tried reset or removed charging
or nothing and tried after 1 day
Edit After 24 hours of tapping slappingrebooting installing stock firmware. my display came back alive.
last thing was i was using phone in dex mode and trying to open close camera app rapidly by direct touch on screen. i dont know what worked but it saved my 300 dollars of screen replacement
I have exactly the same issue.
I was typing on whatsapp when suddenly screen get black. It was on friday morning. Notifications were ok, voice commands too. Touchscreen ok, I could use it normally when using my TV as screen with HDMI cable or with my notebook, when connected to windows or even Dex.
One day earlier I had an issue with the new magisk update. I freeze magisk manager wich was force closing but later, I managed to reinstall with dex and was working fine. Not sure if it's related.
I already flashed fresh stock Android R rom, wich I thought would solve any issues related to magisk or any other software issue.
24h after flash stock rom and keep force rebooting and taping, and my display is still dead.
Tried to tap, slap, shake (I can her some noise next to camera module when shaking, is it normal? I took off S-pen and microsd tray to see if it was the cause, but the noise still persists). No damage, water, or anything else. Only 2 months of use.
Display is still dead.
I'm draining battery now with some apps that also vibrate phone, to see what happens when full drained.
I live in Manaus/Brazil and repair centers are not working until March 23 because of Sars-CoV2. And my knox is tripped. It would cost a lot If I have to replace display or even the phone, since they probably will say it's no longer covered by warranty.
Any tips are welcome.
Thanks in advance.
Hope I have that lucky as well.
It happened to me again today. Surprisingly, a strong knock at center of the screen revived it again.
tribalfs said:
It happened to me again today. Surprisingly, a strong knock at center of the screen revives it again.
Click to expand...
Click to collapse
Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
blackhawk said:
Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
Click to expand...
Click to collapse
Yes, obviously. Samsung already replacing displays of those who are having this issue.
tribalfs said:
Yes, obviously. Samsung already replacing displays of those who are having this issue.
Click to expand...
Click to collapse
Not good if there's a recall... crap QC is getting to be a bad Samsung habit.
Those of you with BSOD issues: Did you have intermittent wifi connectivity issues as well? My N20U had the 'connected to wifi AP but no internet' for the last month. Then today after unplugging the OEM charger, checking charge level, never picking the phone up from the desk, and returning to it 30 minutes later the BSOD had hit. No amount of hard restarts or waiting fixed it and it had to get shipped back. Just wondering if there is any correlation between the wifi issue and the screen going out, and if people should start sending their note in ASAP if the wifi problem occurs before the screen goes?
hello
i had the same problem (didn't have any Wifi issues before)
and after the screen went black for 2 day , it came back and worked for a few hours.. then went off again and Never came back
i tried everything, resets , cables , connecting to Dex or Hdmi , updating.. but Never worked
i went to Samsung and they said screen must be replaced ( will pay for it as i am out of warranty)
can you tell me what have you done or if anything worked for you?
My screen went black after a screen replacement. Only the front glass was broken not the digitizer or actual screen. From what I can tell it's not just the screen that's dead, it's the digitizer too. The S-Pen board underneath it all isn't even registering. When I plug it in the computer doesn't see it so Dex won't connect and there is no signal for HDMI to work. Had the USB port replaced just to be sure it wasn't a bad port.
It's like some one took the graphics card out of a computer and took the touch screen monitor. The phone still gets signal. It connected to my smart Fossil watch and I could answer calls and texts.
But the phone is 9 months old. And from what I've heard from parts distributors it's not the screen that's the issue. So now I have a new motherboard. Now I have to figure out how to program it....