Hi there!
Since ASUS isn't responding to my question, I might as well try here.
My brand new ZS630KL which I've had for almost a week now acted strange at some time during the first 24 hours of use.
When I try the ASUS camera app, loading the camera takes way longer than it did the first few hours, and when changing from back mode to front mode, I see myself up side down. Also there's a message on the bottom of the screen telling me the camera can't turn (flip) the image.
The camera module doesn't return to normal position if I try to drop the phone controlled (like you see every other tester on YouTube does it), but it did so the first few hours.
If I try to go back from front view to back view again in the app the camera stops mid-way, just below 90 degrees, and if I exit the camera app from there, the module tries to move back to normal position, but tries to go further than it should and you can hear the screams from the gears as they skip and skip and skip...
I do think this has to do with the gyroscope in either the phone or the one in the camera module itself, and have asked ASUS if there is some way to check if the gyroscopes are working or atleast try to re-push the firmware onto the camera module.
Using other camera apps like Snapchat or Facebooks camera functions work like it should, even though they all show the same system message telling the image can't be turned, their software flips it either way, and also their preview from the camera opens instantly like it should.
Anyone that has any idea what this could be are more than welcome to reply. Using it as my phone at work, so resetting the phone is an option if that could recalibrate the sensors, but I see that as a last resort kind of thing since the phone is brand spanking new.
Thank you.
Ouch.... does not sound good at all! I would return it as fast as I could and either risk getting a NEW replacement, or get my money back.
seems faulty piece, return it
Thank you both for your reply. I've contacted the webstore where I bought it and explained it to them.
Thing is that they've out of stock and doesn't get new shipment until 17th of July, so I have to wait a while either way. Sending it in for repair is out of the picture since it started acting like this shortly after first usage.
Ideally I would like a new unit, transfer everything from this phone to the new and then return the first phone. Transferring data from one phone to anther and then back to a new ZF6 again seems like such a hassle.
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
abprie said:
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
Click to expand...
Click to collapse
Sure, I do get that. I'll see what the store says. They have to replace it anyhow, so question is how if they are out of stock.. ?
I'm experiencing the exact same behaviour with the flip camera as described in OP.
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
Djezpur said:
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
Click to expand...
Click to collapse
I got it replaced. When ever this happens on the replacement it always works to just tap the flip button twice like Asus intended. Normally it's just the software that gets confused, especially when you switch from the stock camera and 3rd party apps it seems. But I can live with that.
The problem like I had on my first device was that the normal "fix" never worked.
Then I'm afraid I should need a replacement too, because tapping the flip button does not work for me at all.
Get your money back and stay away from this piece of ****!
I have never seen a phone with so many problems before people can even really get it in their hands.
It's up to you.
Issue caused by cover case
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Several cases concerning this have been resolved due to the root cause being that a cover used was covering the proximity sensor located in the front. Even a slight cover of that sensor may cause this - as it is intentional design that when the proximity is being covered the camera should stop its rotation.
Click to expand...
Click to collapse
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Djezpur said:
Does not explain though why the double tap does not work
Click to expand...
Click to collapse
Do you have enabled this feature in the Settings?
_jis_ said:
Do you have enabled this feature in the Settings?
Click to expand...
Click to collapse
Yes, the 'Knock twice to retract camera' setting is enabled.
Djezpur said:
Yes, the 'Knock twice to retract camera' setting is enabled.
Click to expand...
Click to collapse
When you flip camera and then block it by for example finger or toothpick to fully retract it, does it react on knock twice then?
Nope.
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Djezpur said:
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Click to expand...
Click to collapse
What case do you have?
Sent from my ASUS_I01WD using XDA Labs
This one messes with my proximity sensor: CRESEE
This one works fine: Bernie
So it's a case by case matter
mkermali99 said:
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Click to expand...
Click to collapse
Well, I'm a happy Zenfone 6's user.
aleksander002 said:
Well, I'm a happy Zenfone 6's user.
Click to expand...
Click to collapse
Just wait.. If there's a problem Asus will fob you off
Related
Hey guys, I just collected my N8020 today, and after some playing with it, I noticed the camera flash led on the back of the tab was stuck on an on state. I tried restarting, enabling/disabling the flash from the camera menu but it never goes off. When taking a picture, or using a flashlight app from the market, the LED does flash brighter, but when turned off it never completely goes off. The light is even on when the tab is powered down. Since I cannot yank the battery out to completely cut the power, I thought of trying to run the battery down until the LED dies. The device has completely run out of power and does not start up anymore, but the flash is still on. Anyone has any suggestions on what I can try, or is it possibly a hardware fault?
did you do a factory reset?
panda-man said:
did you do a factory reset?
Click to expand...
Click to collapse
It finally ran out of what little battery and the flash went off. I started charging the device and turn it back on, and the flash comes on again. Ive tried reset to factory defaults but the flash is still on.
Need to get it exchanged. Hardware fault in flash LED circuit.
Personally I'd take it back to the shop as there should be some protection against defects in the 1st week or so, in Oz the shops are suppossed to replace immediately any returned item if it is less than a month since purchase. Yo might need to find out what your countries laws are and hold firm, if the counter staff won't help ask to speak to a manager. Don't surrender the old tablet over until you have a new one in your hands.The old trick they use is it has to be sent away, if you don't want to see your new toy for at least 2 weeks, hand it over.... When it comes back it won't be new anymore....
Silly question- is there any chance the "Assistive Light" widget is on? It does sound like a hardware defect, though.
I've contacted the telco and they will be sending me a replacement tomorrow. Thanks guys for the advise.
kcrudup said:
Silly question- is there any chance the "Assistive Light" widget is on? It does sound like a hardware defect, though.
Click to expand...
Click to collapse
Thanks for the reminder. Tried a flashlight app from play store. And reading this topic I almost lost hope, since my tablet has just turned 1y1m, no warranty anymore.
The assistive light widget worked.
leofarage said:
Thanks for the reminder. Tried a flashlight app from play store. And reading this topic I almost lost hope, since my tablet has just turned 1y1m, no warranty anymore.
The assistive light widget worked.
Click to expand...
Click to collapse
Glad to see you got the issue fixed.
FYI..............
If I remember correctly Samsung was giving an extra 3 months of warranty if you registered your device online so if you registered online you really may have 2 more months of warranty.
leofarage said:
Thanks for the reminder. Tried a flashlight app from play store. And reading this topic I almost lost hope, since my tablet has just turned 1y1m, no warranty anymore.
The assistive light widget worked.
Click to expand...
Click to collapse
Hi,
I have the same problem Leo. What app worked for you and how did you fix it?
Thank you.
Hello guys
I opened the camera app and there are strange vertical lines going right to left like on the old tvs and even when i take a photo they are still visible.What can be the cause. Can this be caused by water or something? The story is i was heading home when a warer drop dropped on my screen like on the middle of the screen i have a screen protector and i cleaned the screen so i dont think that caused it .
dflash88 said:
Hello guys
I opened the camera app and there are strange vertical lines going right to left like on the old tvs and even when i take a photo they are still visible.What can be the cause. Can this be caused by water or something? The story is i was heading home when a warer drop dropped on my screen like on the middle of the screen i have a screen protector and i cleaned the screen so i dont think that caused it .
Click to expand...
Click to collapse
Have you tried the usual like restarting the device? If so and you still have this issue try clearing the cache for the camera app via app manager in settings. If that still doesn't work try a factory reset.
sofir786 said:
Have you tried the usual like restarting the device? If so and you still have this issue try clearing the cache for the camera app via app manager in settings. If that still doesn't work try a factory reset.
Click to expand...
Click to collapse
I restarted the phone several time and forcestoped the app but it didnt help, i am beginning to think is because of low light maybe tomorrow when the day shines will try the phone
dflash88 said:
I restarted the phone several time and forcestoped the app but it didnt help, i am beginning to think is because of low light maybe tomorrow when the day shines will try the phone
Click to expand...
Click to collapse
Start the phone in safe mode and open Samsung test menu with *#0*# (if u can't open it u are probably running a custom ROM with no test menu support in it)
Try the camera test in there. If the problem is still there u have a faulty camera.
So my problem is a bit different but it is still a camera problem. So my camera started acting funny a while ago and mos of the time it wouldn't open at all and blocking the front cam from working as well. So i ordered a new camera module online thinking that was the culprit, as the old one made a rattling noise when opening the camera. At last it arrived today so i swapped the cameras only to find the same problem persisting. I have also tried different firmwares and custom roms but still nothing. Does anyone know a cause or a fix for this problem?
I noticed, that my 1+1 always works ok on stock roms (cm11,cm13 from this forum) and when i set up Android Oreo or Halogen (7.1.2 unoff) or even Flyme 6, my screen don't want to wake up from time to time, buttons vibrate, sound works, all works except screen. Even though, i noticed one way to wake it up, just repeat the touches some times, double tap to panel (i don't see it), and again, to block the screen... it wake up always, or reboot sometimes, but this is not a variant to use at real situations. somtimes headphones help, sometimes usb cable, but no 100% solution.
may be someone know how to solve this problem? i saw a lot of messages here about SOD, and no solution. just something about a modem or flash stock, but this is a software trouble, may be it is firmware.zip or just one .bin file inside (power management). may be this error can be solved?
I really want to go to Oreo and today i tried to do it, but when I suddenly understood that it doesn't work again (after stock) i decided to go back, no way to use it. may be i should take some files from stock?
60puc said:
I noticed, that my 1+1 always works ok on stock roms (cm11,cm13 from this forum) and when i set up Android Oreo or Halogen (7.1.2 unoff) or even Flyme 6, my screen don't want to wake up from time to time, buttons vibrate, sound works, all works except screen. Even though, i noticed one way to wake it up, just repeat the touches some times, double tap to panel (i don't see it), and again, to block the screen... it wake up always, or reboot sometimes, but this is not a variant to use at real situations. somtimes headphones help, sometimes usb cable, but no 100% solution.
may be someone know how to solve this problem? i saw a lot of messages here about SOD, and no solution. just something about a modem or flash stock, but this is a software trouble, may be it is firmware.zip or just one .bin file inside (power management). may be this error can be solved?
I really want to go to Oreo and today i tried to do it, but when I suddenly understood that it doesn't work again (after stock) i decided to go back, no way to use it. may be i should take some files from stock?
Click to expand...
Click to collapse
This has happened to me before.What I simply did was replace the display.
Mr.Ak said:
This has happened to me before.What I simply did was replace the display.
Click to expand...
Click to collapse
that's the way, but not for me. i've just changed my display, i just can check old one, it is not broken, just a dead zone on the touchscreen. but it means that the revision is incorrect, it is something like a driver, i think. i already had the same situation with a old tablet, it didn't wake up anytime after boot, it was discussed at 4pda, so people found, that only one of the 3 revisions works ok at last firmware, i had 2 type of display and could to swith and check it. but it wasn't so good with colors, so i stayed at stock. it seems that situation is the same now.
60puc said:
that's the way, but not for me. i've just changed my display, i just can check old one, it is not broken, just a dead zone on the touchscreen. but it means that the revision is incorrect, it is something like a driver, i think. i already had the same situation with a old tablet, it didn't wake up anytime after boot, it was discussed at 4pda, so people found, that only one of the 3 revisions works ok at last firmware, i had 2 type of display and could to swith and check it. but it wasn't so good with colors, so i stayed at stock. it seems that situation is the same now.
Click to expand...
Click to collapse
Nope,I'm pretty sure it's the display that you changed.Get a refund or replacement.
Mr.Ak said:
Nope,I'm pretty sure it's the display that you changed.Get a refund or replacement.
Click to expand...
Click to collapse
Why do yoy think so? Stock fw can realize all functions for that display, why custom can't do it at the hardware level? no reason to think so.
Just only one idea - is a revision. Now i can try my old display. And if i'd manage to change touchscreen, that can be a solution. But i don't.
60puc said:
Why do yoy think so? Stock fw can realize all functions for that display, why custom can't do it at the hardware level? no reason to think so.
Just only one idea - is a revision. Now i can try my old display. And if i'd manage to change touchscreen, that can be a solution. But i don't.
Click to expand...
Click to collapse
As I already said,the same issue happened to me after I changed my display.I asked for replacement and replaced that damaged display,boom! I don't know what's so hard in it for you to understand.
Thank you for advice. I've just opened a dispute. Today it didn't woke up at stock firmware.
60puc said:
Thank you for advice. I've just opened a dispute. Today it didn't woke up at stock firmware.
Click to expand...
Click to collapse
Aliexpress?
Yes. But at first everything was ok. And when i installed oreo it stops some times and Sod started. I tried to use 7.1.2, it SOD's anyway. Then the stock was the solution. I'm already relaxed, and decided that it is software error, but after a few days it started again.
I've accepted this display, but with your help it's not so late to open a dispute. I think it will be ok.
60puc said:
Yes. But at first everything was ok. And when i installed oreo it stops some times and Sod started. I tried to use 7.1.2, it SOD's anyway. Then the stock was the solution. I'm already relaxed, and decided that it is software error, but after a few days it started again.
I've accepted this display, but with your help it's not so late to open a dispute. I think it will be ok.
Click to expand...
Click to collapse
Get ready with a lot of proofs tho'!
to me it happens, I do not know if it is the same as described, but unlocking the screen works everything but not touch, lock, unlock, and it works, what is it due?
Gab_echelon said:
to me it happens, I do not know if it is the same as described, but unlocking the screen works everything but not touch, lock, unlock, and it works, what is it due?
Click to expand...
Click to collapse
See previous page,I've already explained what is the cause of the issue.
I just finished replacing my screen, been waiting for my broken antenna cable and volume button flex to arrive. Everything works except the damn SOD i never had with my old screen. Tried turning off the proximity sensor check and still a no go. The screen turns on fine initially and trying to wake it instantly works all the time, but if I leave it off for any longer than 5 sec probably it won't respond to anything - power button, volume button, double tap and plugging in the usb cable connected to a power source.
Does this sound more like a governor issue? The rom installed is lineageOS (just updated to 10-30 release). Looking up my purchase log to open a dispute...
tested it again, repeated lock/unlocks puts it into the SOD state, doesn't even take 2 sec to do it...
oh wow, it does this even in the twrp recovery. I have wiped cache and dalvik cache just for the hell of it but doubt that was the real cause...
Gab_echelon said:
works everything but not touch
Click to expand...
Click to collapse
we've got a reverse situation. touch, buttons, sounds, modem works, but not screen (if you lock/unlock it 10-20 times it can raise again without reboot.
Buratei said:
it does this even in the twrp recovery.
Click to expand...
Click to collapse
i've got the first SOD in twrp mode. it doesn't matter, but at first - no troubles were with that. and now it works so so at home. and if i use it outdoor it becomes very often, but at home it seems that it works ok, just only seems, because if i want - i can do some manipulations (use camera, lock/unlock it etc) and the SOD appears again. but custom os executes SOD more frequently. i think it can be real overvoltage, like people says.
there are many posts here and everyone advices not effective solutions (flash stock, modem, fw ...) at first it helped me, but now i know there is no way, i can just try but ...
long time ago i owned an old tablet iconbit matrix - it has just the similar issue. it boots, but if you go to a sleep mode - it didn't wake up every time. it lights works ok inside, but no image. i had two displays and if i used one in a custom rom it worked ok, but not another one. stock rom works ok with every display. the solution was a display driver, like at windows OS.
cause of developers bugs, it was a little different (not stock-based) and some revisions of display works ok, others aren't.
so, i think it can be fixed, but the solution for me - change a display like the first reply says. Ali seller read this topic and posted me this in a few days after i started this topic:
Your dispute has been processed and the money will back to you in 7~10 working days.
so could you give us a positive feedback, please?
Best regards.
so, i'll order another one, no trouble, i hope this will help me to enjoy my oneplus.
60puc said:
so could you give us a positive feedback, please?
Best regards.
Click to expand...
Click to collapse
They always ask for positive feedback in exchange for refund/replacement.Bastards,aren't they? @evronetwork
For the sake of other people that'll read your feedback and make their decisions upon it,don't do it! Just complain this bribery to aliexpress staff ffs!
well I wish I bought from aliepxress... I bought mine from ebay to pinch some pennies, and because I was waiting on other replacement parts (which were only needed due to damage occurred during a screen replacement op) to ge here I am way over the protection period. aw shiiiiit, I guess you live and learn
gotta tell you though, the screen is a bit wacky in other ways too. the capacitive buttons do light up but not completely (kinda dark in the corners) and the colors look a bit off. hopefully the seller would honor the refund/return request...
EDIT: whoa... kinda hard to believe, but I messed around with battery profile just for the hell of it and by some pure luck discovered that the "performance" profile (second one from the far right) works just fine and wakes the screen every time. The "balanced" profile and everything below that gives me an insta-death. go figure!
EDIT2: guess I spoke too soon. it sure as hell looked like fixed, but it came back after a while. maybe it is just more sporadic than I thought...
No solution yet? I think, that it can be some trouble with lights (this wire with 3 contacts), because touch starts, but no image. may be the signal comes to the matrix, but it is not enough energy to enable this diods. what can we do? im going to change the back side of the screen.
ow, no way, don't even try, it has combined technology. i disasabled the whole wire, no chance there...
http://i102.fastpic.ru/big/2017/1215/50/bd4e28b5b320ad2b4de26baf9d809350.jpg
http://i103.fastpic.ru/big/2017/1215/28/9803686e8a12d29baa902c3a2577de28.jpg
60puc said:
No solution yet? I think, that it can be some trouble with lights (this wire with 3 contacts), because touch starts, but no image. may be the signal comes to the matrix, but it is not enough energy to enable this diods. what can we do? im going to change the back side of the screen.
ow, no way, don't even try, it has combined technology. i disasabled the whole wire, no chance there...
http://i102.fastpic.ru/big/2017/1215/50/bd4e28b5b320ad2b4de26baf9d809350.jpg
http://i103.fastpic.ru/big/2017/1215/28/9803686e8a12d29baa902c3a2577de28.jpg
Click to expand...
Click to collapse
What happened to getting a new display?
I use this one, because it works ok, but only at home. As a home tablet. At the street it fails every time.
I can reboot it if it doesn't wake up. But it wakes up often, so i don't want to order new one now. I want to check my mainboard to be sure, that it is dispaly problem
a bit late, but thought I should update on the situation... all working fine after a (yet another) LCD replacement. Much better color balance to boot, points to QC problems at the supplier's end. If I ever have to do this again, I am definitely going to inspect the new LCD as soon as I receive I receive it.
So have a P30 for 2 weeks now and really like it in general just have two little bugs anoying me, one, when turned off if I insert the usb cable to charge...it restarts the phone, two, every morning when I turn it on the screen is in auto even though i always put it in manual
anyone have the same problems?
GOTCHY said:
So have a P30 for 2 weeks now and really like it in general just have two little bugs annoying me, one, when turned off if I insert the USB cable to charge...it restarts the phone, two, every morning when I turn it on the screen is in auto even though i always put it in manual
anyone have the same problems?
Click to expand...
Click to collapse
My phone restart at least 2-3 times per day, every day, since the day i got it.
i'ts not even the same thing i do when it restart. sometime i just open my phone and it restart.
I have spoken with my provider, and they won't do anything until they see it restart when i'm at their shop... but you know, i can't stand in their shop all day long!
i don't think it's the same problem as you, but some of P30 really have a restart issue!
Also my P30 since when I updated to EMUI .124 restart 2-3 times a day. It also sistematically freeze during Antutu stress test (maybe it help you to show to your provider).
I just send mine to be replaced, but I'm worried that also if they replace mine nothing change...
Been using almost 2 weeks on 124. So far no reboots and just ran antutu stress test successfully.
No issues in that regard to my UK purchased device. It's been solid as a rock so far with amazing battery life also.
Maybe there is a lot of p30 with this kind of issue. Let's see how will go the new p30 that huawei will send to me as a replacement.
No problems on my end, except for a blue tint on the recents window. Using a third party launcher. Removing/ disabling Huawei Launcher gives you an older (and in my opinion uglier but better) recents screen back without that issue. Everything works fine so far but they really need to tone down their bloatware. That's the main reason why i dislike Samsung and Huawei.
only one light flashes. only the right thing works for you, how is it?
Fingerprint sensor. Works slow and flashes frequently, Mine got stuck two days ago and even after couple of reboots was still not recognizing anything. Then started working again...
ErriK89 said:
Also my P30 since when I updated to EMUI .124 restart 2-3 times a day. It also sistematically freeze during Antutu stress test (maybe it help you to show to your provider).
I just send mine to be replaced, but I'm worried that also if they replace mine nothing change...
Click to expand...
Click to collapse
I have been lucky, i came back to my provider, and as i was waking up my phone, it restart right in the hand of the manager of the shop! He had order me a new unit, i should receive it by tuesday.
SaulQc said:
I have been lucky, i came back to my provider, and as i was waking up my phone, it restart right in the hand of the manager of the shop! He had order me a new unit, i should receive it by tuesday.
Click to expand...
Click to collapse
Let us know if it works after replace.. I'm worried that there is a sw incompatibility with something I installed and that nothing change when I will have the new p30. It can happen that one phone have issue, but I already heard 4 case with the same issue!
On Monday I went to the beach with my family, took the phone out to take some snaps of the scenery and the with 3 x zoom, lens had the sun directly on it and the screen started to flash but only when sun was directly on the lens, doesn't sound right to me so am thinking of getting it exchanged. Anyone else had this issue?
I sent my p30 to huawei assistance and they returned back my device with issue not solved. Phone still freeze sporadically.
Hello everyone, i have a strange bug om my p30, i bought my phone a week ago and i'm sure video recording was fine at the beginning, then i applied .124 update and now when i try to record videos it just stop after 1 second, no matter what resolution or format i choose, it happens with back and front camera. I already wipe cache and data of the camera app, but no luck. Videos works fine with other camera apps like open camera etc.. . I spent a week for fine tuning my new phone , so i don't want to reset all. Someone have any other suggestion? Thanks
ianford10 said:
On Monday I went to the beach with my family, took the phone out to take some snaps of the scenery and the with 3 x zoom, lens had the sun directly on it and the screen started to flash but only when sun was directly on the lens, doesn't sound right to me so am thinking of getting it exchanged. Anyone else had this issue?
Click to expand...
Click to collapse
Did the whole screen flash or just the picture preview? This doesn't sound abnormal to me. The little pixels of the little sensor fill with light super quickly, so of course pointing it directly at the sun will make them overflow with photons and just return a mostly white image
vonotny said:
Did the whole screen flash or just the picture preview? This doesn't sound abnormal to me. The little pixels of the little sensor fill with light super quickly, so of course pointing it directly at the sun will make them overflow with photons and just return a mostly white image
Click to expand...
Click to collapse
Thank you that makes sense now
Talking to Huawei support at the moment to fix the blue tint (and maybe also WhatsApp notification/ bad video playback performance) issue. They told me they'll reach out to me today.
GOTCHY said:
So have a P30 for 2 weeks now and really like it in general just have two little bugs anoying me, one, when turned off if I insert the usb cable to charge...it restarts the phone, two, every morning when I turn it on the screen is in auto even though i always put it in manual
anyone have the same problems?
Click to expand...
Click to collapse
I have the same problem with my P30 switching back on when charging - I've only been able to overcome this by inserting the charging cable first, then powering off. Not sure about your other problem as my display brightness is always set to auto.
russy_avramov said:
Fingerprint sensor. Works slow and flashes frequently, Mine got stuck two days ago and even after couple of reboots was still not recognizing anything. Then started working again...
Click to expand...
Click to collapse
Seems like they fixed the flashing bug with the latest update (.153)
I'm still waiting for it (.153), but as I try to find some logic in it's behavior I guess they tried to make it kind of notification light, but it seems to be unsuccessful.
Every time I unlock my screen, whether it's with the fingerprint or pattern, the screen will flicker for half a second. Super annoying because it's a bright white flash.
It's not face unlock assistive lighting, as I've ensured that is turned off.
I've also tried every display setting possible, toggling things like vision comfort, comfort tone, refresh rates, display calibrations, changing wallpaper, and so on.
Really hoping this isn't a hardware issue because I'm also noticing my touches don't register all the time, unless I'm pressing the screen slightly harder. Not sure if it's my screen protector but I am left a bit concerned.
Any ideas? I've Googled this a bit and I've noticed others have the same issue but on OnePlus 6 devices for the most part, not the 9 series. If anyone has run into this before and knows a fix, I'd love to hear it, thanks!
That's how the fingerprint works. It increases the screen brightness to the max usually. It's the flaw of using that kind of fingerprint rather than sonic like Samsung. Believe it takes a picture of your fingerprint and compares vs ultrasonic gets a 3D image, the difference is in speed too, optical is faster, but ultrasonic technically more secure and does not rely on lightning conditions. I personally prefer the hardware on the back kind over both.
zymphad said:
That's how the fingerprint works. It increases the screen brightness to the max usually. It's the flaw of using that kind of fingerprint rather than sonic like Samsung. I personally prefer the hardware on the back kind.
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I don't remember it being this prominent on my previous OnePlus devices, though. My 8 Pro did not flicker as aggressively as this one does. It's enough for me to clearly notice it, even in brighter areas; this is why I've been left with a bit more concern than usual.
Not to mention this occurs even if I use my pattern to unlock.
Not sure. Mine does the same but doesn't bother me in the least bit. If it happened at other times other than unlock would be different story.
zymphad said:
Not sure. Mine does the same but doesn't bother me in the least bit. If it happened at other times other than unlock would be different story.
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Any chance you could try and make a video of it happening on your device? I just want to see if it's the same thing as mine. That way, I'll have a better idea of this being a defect or normal behaviour.
I know, it's kind a big ask so no rush! If you ever have time. I can do the same if anyone needs to see what I am talking about exactly.
Update:
I've noticed the issue occurs only if the lock screen is showing. If ambient display is on and the fingerprint icon shows at the bottom then the device will unlock without flickering. The fact that it's happening only when the screen is on at the lock screen, is what's making me feel like maybe it's not a hardware problem. Very odd issue...
Another update,
After doing more Googling I came to the conclusion that it's a hardware issue over software. I tried to factory reset and the issue was still present.
I couldn't update the software on the phone though. It kept telling me that there was an installation problem. I'm guessing that's because I had previously used a rooted EU boot img and a factory reset through the phone settings isn't enough to get rid of that. I'm hoping the repair center won't fault me for sending the device back with an unlocked bootloader. Doesn't seem like OnePlus would do that anyway, given how open they are with the modding community.
Once I receive the replacement of test to see if the issue was still there and will update this thread.
rickysidhu_ said:
Another update,
After doing more Googling I came to the conclusion that it's a hardware issue over software. I tried to factory reset and the issue was still present.
I couldn't update the software on the phone though. It kept telling me that there was an installation problem. I'm guessing that's because I had previously used a rooted EU boot img and a factory reset through the phone settings isn't enough to get rid of that. I'm hoping the repair center won't fault me for sending the device back with an unlocked bootloader. Doesn't seem like OnePlus would do that anyway, given how open they are with the modding community.
Once I receive the replacement of test to see if the issue was still there and will update this thread.
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One time I sent them bricked device and they still accepted the return. Returning unlocked bootloader phone shouldn't be a problem.
What made you think it was hardware since I see other people have the same thing. Hell I had it too. I don't seem to have that problem after updating to latest firmware. Seems to be software to me.
Hope it gets fixed. I saw a thread for it on OnePlus community forum, so hopefully OnePlus knows.
rickysidhu_ said:
I'm hoping the repair center won't fault me for sending the device back with an unlocked bootloader. Doesn't seem like OnePlus would do that anyway, given how open they are with the modding community.
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When I sent the phone away for trade in there was no mention of rooting or bootloader unlock. Just wipe it.of your info and data.
zymphad said:
What made you think it was hardware since I see other people have the same thing. Hell I had it too. I don't seem to have that problem after updating to latest firmware. Seems to be software to me.
Hope it gets fixed. I saw a thread for it on OnePlus community forum, so hopefully OnePlus knows.
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Thinking it's hardware because my 8 Pro doesn't literally cause a white flash of the entire screen, it would just up the brightness which is normal.
And I was also noticing my touches only registered on more firm presses. Made me think it could have been a bad display panel.
Didn't want to take any chances especially while inside the 15 day return/replacement window.
rickysidhu_ said:
Thinking it's hardware because my 8 Pro doesn't literally cause a white flash of the entire screen, it would just up the brightness which is normal.
And I was also noticing my touches only registered on more firm presses. Made me think it could have been a bad display panel.
Didn't want to take any chances especially while inside the 15 day return/replacement window.
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Yeah good plan.
It absolutely does NOT do that on mine. Only the fingerprint area gets bright, not the entire screen.
NotTheGiant said:
It absolutely does NOT do that on mine. Only the fingerprint area gets bright, not the entire screen.
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+1 on the 9Pro
According to the OnePlus support section of the site, the progress shows as "Inspected". I assume the next step is shipping out a replacement. Hopefully it's soon, will post an update on the new unit.
Thanks for letting me know you guys aren't experiencing the issue, makes me feel good about my decision of sending it back. Almost didn't do it because I didn't want to come back to this Pixel 5 after being spoiled by that 9's screen size lol.
Got the replacement today, after some testing it seems like this unit has no issues! There is a clear difference between this one and my original. There was a blinding white flash even when using my pattern to unlock. Same thing when double tapping the lock screen to put the device to sleep.
This has no white flashes so definitely seems like a hardware issue. Finally, I can start enjoying this thing!
rickysidhu_ said:
Got the replacement today, after some testing it seems like this unit has no issues! There is a clear difference between this one and my original. There was a blinding white flash even when using my pattern to unlock. Same thing when double tapping the lock screen to put the device to sleep.
This has no white flashes so definitely seems like a hardware issue. Finally, I can start enjoying this thing!
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Awesome, glad you got a good one! They didn't make you wait too long...
rickysidhu_ said:
Got the replacement today, after some testing it seems like this unit has no issues! There is a clear difference between this one and my original. There was a blinding white flash even when using my pattern to unlock. Same thing when double tapping the lock screen to put the device to sleep.
This has no white flashes so definitely seems like a hardware issue. Finally, I can start enjoying this thing!
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How bro it can be a hardware issue.. it's only happens on low brightness when you unlock the phone right?I am also facing the same issue but it is not there where I unboxed the phone and used it for 1day after receiving update to os 11.2.7.7only this problem starts to me..so how can it be a hardware issue
Bodhidharman said:
How bro it can be a hardware issue.. it's only happens on low brightness when you unlock the phone right?I am also facing the same issue but it is not there where I unboxed the phone and used it for 1day after receiving update to os 11.2.7.7only this problem starts to me..so how can it be a hardware issue
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No it happened on any brightness. It was just more noticeable in low brightness and reading through the same issue on OP forums, others were confirming it is hardware related as a complete factory reset isn't able to resolve the issue. If it was software related, a complete restore would have/should have fixed it. Your issue might be different from what I was experiencing.