It looks like Google has started admitting there are hardware problems with the 4XL. They now are extending the warranty to cover power related issues, though there doesn't seem to be widespread awareness of this new extended warranty.
https://support.google.com/pixelphone/answer/10169830
I already had to get my phone replaced once after experiencing a "battery stuck at 50%" problem, so I'm glad they are extending this warranty. But it certainly doesn't make me feel confident about my 4XL quality.
While I haven't had any power issues (yet), and I've waterbed the daily life is Mr battery by making heavy use of focus mode, this is still good news.
From Coral, with Tapatalk.
My P4XL wouldn't take a charge or turn on and drained fast just prior to. I took it to the repair center and they fixed it within an hour or so. I just hope they replaced stuff with ones that won't fail again... I am hoping they used different battery, etc. for any new purchases, too.
Thanks for the PSA. Luckily I haven't had any issues yet, but it's always been a very minor concern in the back of my mind.
The only thing that really gets to me is that I got an "unlucky" shipment from Amazon with a red sticker... basically them passing it off as brand new when someone actually bought it and returned it immediately. I didn't bother going for a replacement because of timing with switching carriers, but now that I checked my warranty status just now, it says it ends November 2020 (it should be March 2021, since that's when I bought it). So now I only have until November 2021 to not worry about battery problems, instead of March 2022. I just hope if it becomes a problem between Nov 2021 and Mar 2022, I can show Google my Amazon invoice and they work with me.
Anyway, rant over, thanks for the info. =)
i5lee8bit said:
Thanks for the PSA. Luckily I haven't had any issues yet, but it's always been a very minor concern in the back of my mind.
The only thing that really gets to me is that I got an "unlucky" shipment from Amazon with a red sticker... basically them passing it off as brand new when someone actually bought it and returned it immediately. I didn't bother going for a replacement because of timing with switching carriers, but now that I checked my warranty status just now, it says it ends November 2020 (it should be March 2021, since that's when I bought it). So now I only have until November 2021 to not worry about battery problems, instead of March 2022. I just hope if it becomes a problem between Nov 2021 and Mar 2022, I can show Google my Amazon invoice and they work with me.
Anyway, rant over, thanks for the info. =)
Click to expand...
Click to collapse
How do I check my warranty status?
Sent from my Pixel 4 XL using Tapatalk
Replaced just last month due to a "no power on" issue
The cause was dropping my phone.
Despite being in an OtterBox Defender, it landed on an edge from ~ 5' height and cracked the glass back next to the camera array. No damage to the metal surround, which was interesting but what was more interesting was that the phone had powered off and that was it. It would not power on again and would give no feedback that it could recognize when it was connected to USB-C either to a charger or computer.
It didn't take much pleading with a Google agent online that the issue was sudden, unexpected and unwarranted under the circumstances. I got a brand new replacement phone in two weeks. :good:
I just bought mine on a black Friday deal and have had no problems so far but I had a 6p so if it's better than that I'll be happy.
If it's only a battery issue?
Zo0
I have this exact problem. I charge it over night and now stuck at 50%. I will be contacting them soon for my second replacement (first was face unlock issue).
Got the problem on 12/12, 2-nd handed out of warranty device.
Messaged service center on 12/12 to make sure I'm eligible for the replacement (tons of SOP to check symptom), started RMA process request 12/13, got approve to do RMA on 12/14.
I've returned my defected device on 12/17(today), and the newly replacement shall arrive today(12/17).
My new phone seems stuck in airport. I little bit too long.... A little bit lonely without 4XL though...
Thanks for posting this. I remember reading it when you posted. I just contacted Google and they denied it's existence. Interestingly, when I type the exact phrase of the warranty extension page into google search, it doesn't pull it up lol. Even if I search using quotation marks. It's hidden from google search. I had to search for this post to find it.
Edit- the live chat agent actually said, it was probably "fake news" and I told him I didn't see it on CNN
brocklobster said:
Replaced just last month due to a "no power on" issue
The cause was dropping my phone.
Despite being in an OtterBox Defender, it landed on an edge from ~ 5' height and cracked the glass back next to the camera array. No damage to the metal surround, which was interesting but what was more interesting was that the phone had powered off and that was it. It would not power on again and would give no feedback that it could recognize when it was connected to USB-C either to a charger or computer.
It didn't take much pleading with a Google agent online that the issue was sudden, unexpected and unwarranted under the circumstances. I got a brand new replacement phone in two weeks. :good:
Click to expand...
Click to collapse
Lol, that high G impact was enough to cause hardware damage.
Cheers though as I guess it was almost Christmas.
hawkswind1 said:
Thanks for posting this. I remember reading it when you posted. I just contacted Google and they denied it's existence. Interestingly, when I type the exact phrase of the warranty extension page into google search, it doesn't pull it up lol. Even if I search using quotation marks. It's hidden from google search. I had to search for this post to find it.
Edit- the live chat agent actually said, it was probably "fake news" and I told him I didn't see it on CNN
Click to expand...
Click to collapse
I've been a lurker on XDA for a while - I'm not very familiar with replying on here so I hope I'm not making this look ridiculous. This little sentence here though gave me my first real good laugh of 2021. So thank you very much!
"Edit- the live chat agent actually said, it was probably "fake news" and I told him I didn't see it on CNN"
jeastman14 said:
I've been a lurker on XDA for a while - I'm not very familiar with replying on here so I hope I'm not making this look ridiculous. This little sentence here though gave me my first real good laugh of 2021. So thank you very much!
"Edit- the live chat agent actually said, it was probably "fake news" and I told him I didn't see it on CNN"
Click to expand...
Click to collapse
Lmao, fake search news; Google's specialty
I started having this problem yesterday. I bought the phone in May 2020. Does anyone know if having unlocked bootloader affects this extended warranty protection? Thanks.
bigtimejdub said:
I started having this problem yesterday. I bought the phone in May 2020. Does anyone know if having unlocked bootloader affects this extended warranty protection? Thanks.
Click to expand...
Click to collapse
No, but you need to talk to Google before taking the phone in. I had to talk with two people and send pictures before they would authorize.
My RMA'd replacement (refurb) Pixel 4XL has a swollen battery and Google is going to replace it out of warranty. I first purchased the phone new on November 29th 2019. About a year later, wireless charging stopped working and when I took the phone case off I noticed the battery had swollen and the back glass had separated from the frame around the volume rocker buttons. I talked with Google and after explaining the same thing to 2 people and sending half a dozen photos they agreed to replace my phone September 21th, 2020. Fast forward to today. Now the refurbished warranty phone has done the exact same thing. Wireless charging stopped working, battery swollen, only this time it is worse. The back glass is separated from the power button all the way down the frame to the bottom of the phone. Google first told me the phone was out of warranty but then offered to replace it any way. I was given two options, one of which is cross-shipping the device to me and then I use their box and packing to send the old one back. They pay shipping both ways. They will place a hold on my credit card, but it came off quickly last time when my old phone was received. I never brought up the extended warranty and neither did they. They just gave me the date my warranty had expired on, and then said they were going to replace it anyway.
v12xke said:
No, but you need to talk to Google before taking the phone in. I had to talk with two people and send pictures before they would authorize.
Click to expand...
Click to collapse
Hey thanks for the feedback. I actually had taken it to ubreakifix here locally and they fixed under warranty, didn't even ask about the unlocked bootloader. Had to wait a week for them to order a battery, apparently they're seeing a lot of these recently.
bigtimejdub said:
Hey thanks for the feedback. I actually had taken it to ubreakifix here locally and they fixed under warranty, didn't even ask about the unlocked bootloader. Had to wait a week for them to order a battery, apparently they're seeing a lot of these recently.
Click to expand...
Click to collapse
Glad to hear you got yours repaired free. Hopefully Google has sorted out their battery supply vendors -and- quality control so the new Pixels will not experience battery issues. It's been a real problem for them since the Nexus 6P.
Related
Hey guys,
Sorry if you've seen alot of posts like this. I've tired to look around for information and I couldn't get a clear answer. My issue is:
I just got the Nexus 5, and its loaded with green stuck pixels, so I called Google Customer support to see if I could get an exchange. They told me about the RMA process. I was sent a link to re-order the phone, with a shipping time of '3-4 weeks' mind you. But my main question that no one answered for me was simple... Do I get a brand new retail model? With new box, charger and cable? or do i get a replacement model similar to Apple. Can someone help me out and let me the answer to this.
You get a brand new phone with box and accessories.
Since this is the first post I've seen on rma, I think you have more answers than anyone else. But I'm going to be watching just on case I run into any issues.
If it's like the Nexus 4 and Nexus 7, you get a brand new phone if you have an issue in the 12 month warranty. Only if it's bought from the Play Store, obviously.
This phone just came out. How wil they find a refurbished for you lol of course you will get brand new.
Just because a device is brand new doesn't mean that a company hasn't made 'service' models for replacement... I.E Apple..
Let me know how it goes please. I've just noticed 7 or 8 dead pixels (black) dotted around my screen. I'm gonna call up tomorrow and see what they say.
Just sent the phone back to be RMA'd. Google paid for the shipping, used the box that it came in. I'm really ticked off though. I honestly can't believe that Google doesn't have any phones set a side for defects or customer issues. Its crazy that now I have to wait 3-4 weeks to get my replacements device. I'm not saying that I'm more important than folks who ordered the device later or anything, but geez. I am happy though I'm getting a brand new device (I hope, the jury is still out if it will be brand new , we can only go off what google has done in the past with other RMA's). Google, there has to be a better way...
michael871410 said:
Just sent the phone back to be RMA'd. Google paid for the shipping, used the box that it came in. I'm really ticked off though. I honestly can't believe that Google doesn't have any phones set a side for defects or customer issues. Its crazy that now I have to wait 3-4 weeks to get my replacements device. I'm not saying that I'm more important than folks who ordered the device later or anything, but geez. I am happy though I'm getting a brand new device (I hope, the jury is still out if it will be brand new , we can only go off what google has done in the past with other RMA's). Google, there has to be a better way...
Click to expand...
Click to collapse
You gonna get a new device for sure.
I'm RMAing S4 GE due to hardware issues second time today
michael871410 said:
Just sent the phone back to be RMA'd. Google paid for the shipping, used the box that it came in. I'm really ticked off though. I honestly can't believe that Google doesn't have any phones set a side for defects or customer issues. Its crazy that now I have to wait 3-4 weeks to get my replacements device. I'm not saying that I'm more important than folks who ordered the device later or anything, but geez. I am happy though I'm getting a brand new device (I hope, the jury is still out if it will be brand new , we can only go off what google has done in the past with other RMA's). Google, there has to be a better way...
Click to expand...
Click to collapse
When I've done replacements in the past (and yes, replacements during the 15-day return period are new devices), I've waited until the replacement device arrived before sending back the first unit. Did they tell you to send in your device immediately? That's odd, because they place a hold on your credit card to be sure you send the original back once they've sent the replacement--doesn't make much sense to place a hold if you send back the original first.
Yea, I was told the same. But I figured since I was off today, might as well get it done. I have a phone I can use until then
michael871410 said:
Yea, I was told the same. But I figured since I was off today, might as well get it done. I have a phone I can use until then
Click to expand...
Click to collapse
Gotcha. I've preferred to wait just to make sure the replacement isn't worse than the original.
Sent from my Nexus 5 using Tapatalk
I thought the same. But I figured with all the stuck pixels. I'll take my chances. I want to be happy for 399 or 450 with tax and shipping out of pocket.
LG should have it figured out by now. A couple pixels on 50 inch screen, ok I get it ... It's the type of technology. But come on. The display is 5 inches. That's a small slice from a T.V. And Apple is no different. Same issues with pixels. I don't want to watch a movie, or look at a photo with a bright green dot in the corner or center of the screen.
michael871410 said:
LG should have it figured out by now. A couple pixels on 50 inch screen, ok I get it ... It's the type of technology. But come on. The display is 5 inches. That's a small slice from a T.V. And Apple is no different. Same issues with pixels. I don't want to watch a movie, or look at a photo with a bright green dot in the corner or center of the screen.
Click to expand...
Click to collapse
I called in today about stuck pixels on my phone too. I didn't get an RMA email yet though. So basically you get a link and you just order a phone from the Play Store as if you were buying for the first time?
DanRyb said:
I called in today about stuck pixels on my phone too. I didn't get an RMA email yet though. So basically you get a link and you just order a phone from the Play Store as if you were buying for the first time?
Click to expand...
Click to collapse
when I rma'ed by nexus4 that was how it was. The link bring you to a checkout page in google (play or wallet i forgot) and you can select shipping as well which I believe is no extra cost (i picked two day)
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Its brand new.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Shoops said:
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Click to expand...
Click to collapse
It will be continued!
Sent from my Nexus 5 using Tapatalk
Shoops said:
Hey everyone,
I purchased the Nexus 5 back when it was first released. The other day I was using the phone and it all of a sudden rebooted, and became stuck in a boot loop. I called Google and they tried to help, but ended up they couldn't. They are replacing the phone, and the customer service agent told me it would be a brand new phone. He sent me a link to order the phone again, and I went through the process of ordering the phone, it gave an estimated delivery of 3 to 4 weeks. That was yesterday, and today I got an email stating it was shipped.
Since the delivery time went from 3 to 4 weeks to being delivered in 3 business days, this had me wondering if the replacements really brand new or refurbished? Anyone have any experience with returns that might know?
Click to expand...
Click to collapse
Are they requiring you to give them the original box and accessories from the defect unit in return for the replacement? Did they say that the replacement will come with new accessories? If not, then I'd assume its refurbished.
sent from my neXus 5
The customer service rep told me to remove the phone from the new box and put the old one back in and ship it back. If its one thing I've learned over the years it is that just because the customer service says they ship new ones doesn't mean that it will necessarily happen that way. I was hoping someone who has had to do a replacement might chime in on their experience. Either way I will find out Monday.
Shoops said:
The customer service rep told me to remove the phone from the new box and put the old one back in and ship it back. If its one thing I've learned over the years it is that just because the customer service says they ship new ones doesn't mean that it will necessarily happen that way. I was hoping someone who has had to do a replacement might chime in on their experience. Either way I will find out Monday.
Click to expand...
Click to collapse
I just sent mine in for warranty and they told me the same thing. The phone I received was new in the box. I put my old one back in its original box with original accessories and sent that one back. I ordered my replacement through the link in an email and got it within a week. I placed my order on the 3rd or so of this month. Sounds like yours will be new.
I had my Nexus 4 replaced last year, and then my Nexus 5 a month ago. Google doesn't deal with refurbs, they just send you brand new devices.
Received my replacement yesterday and it was indeed a brand new device. I also received the newer updated model with the larger speaker holes, and the quieter power and volume buttons. My original from release date had a lot of rattle to the volume and power buttons. So, in the end it all worked out for the better.
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
eneka said:
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
Click to expand...
Click to collapse
Good point, makes sense.
eneka said:
Based on my experience, it should be a brand new device. However once the production stops for the phone ( Like the Nexus 4) they start giving out refurbs.
Click to expand...
Click to collapse
Makes me wonder what they do with all the defective ones? I guess they fix them up and have them on standby for when production stops?
Shoops said:
Received my replacement yesterday and it was indeed a brand new device. I also received the newer updated model with the larger speaker holes, and the quieter power and volume buttons. My original from release date had a lot of rattle to the volume and power buttons. So, in the end it all worked out for the better.
Click to expand...
Click to collapse
There is no updated model, however. Only variations.
Sent from my Nexus 5 using Tapatalk
I ordered my Nexus brand new and it stated 3-4 weeks to ship and I received it 2 days later.
Sent from my Nexus 5 using Tapatalk
It should be brand new but you have to wait long time. It's inconvenience.
Sent from my Nexus 5 using Tapatalk
A refurb one
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
juanfergc said:
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
Click to expand...
Click to collapse
Yes they only replace N5s with refurbished devices now. They are supposed to be in "as new" condition so if you notice any cosmetic damage you can send it back.
juanfergc said:
I bought my nexus 5 the first day it was available on google play store.
On July my phone suddenly turned off itself and never woke up, when i connected it to the charger, it was in a boot loop, i called google, they tried to troubleshoot me, but we ended up replacing it. They send me a brand new one and i was happy.
Unfortunately, last week i noticed some issues while making calls, i could listen the one i was talking with, but the other end couldn't hear me. I did some tests recording sounds with different apps, but when i reproduce them, i could only hear noise.
My speaker was apparently having problems, don't know if physical or software related, but i needed to call google assistance again. They drive me to make some tests, reboot it in safe mode, restore to factory defaults, but nothing helped. I read some articles and forums and this is a well known problem, but the rep @ google says they aren't aware of it.
In the end, they opted to replace my phone, but this time with a refurbished one, i'm afraid the phone they will send me, could have usage signs like having some scratches like a case a read in a forum. Mine was aesthetically perfect. Maybe they ran out of new phones so they started to warranty replace with refurbished ones...
Click to expand...
Click to collapse
I just went through this myself. In terms of cosmetic issues, you likely have nothing to worry about. My refurb looked like brand new. Unfortunately, the original issue that it was returned to LG for (speaker issues) wasn't fixed by LG. So I'm now waiting on my 2nd refurb in a week.
bionemesis said:
I just went through this myself. In terms of cosmetic issues, you likely have nothing to worry about. My refurb looked like brand new. Unfortunately, the original issue that it was returned to LG for (speaker issues) wasn't fixed by LG. So I'm now waiting on my 2nd refurb in a week.
Click to expand...
Click to collapse
I just sent in my old Nexus 5 that randomly shut off and got stuck on the boot screen and when trying to go through fast boot to recovery, the recovery was gone... nothing but a black screen.
I received a refurbished 32 gig to replace my old phone. Looks brand new, not a scratch on it. The process couldn't have been any easier.
I received two replacements the month of September, not were 403k, both sealed, with the usual screen protector on them. No signs of usage whatsoever, 100%mint. I bought the phone through Google BTW. I honestly think these are new...
vnvman said:
I received two replacements the month of September, not were 403k, both sealed, with the usual screen protector on them. No signs of usage whatsoever, 100%mint. I bought the phone through Google BTW. I honestly think these are new...
Click to expand...
Click to collapse
@vnvman What do you mean by "not were 403k".. I know that this means that is manufactured in 3rd month of 2014. In fact i have this number on my S/N written on my box...did yo heard something bad about 403k shipment??
.. I bought it in online shop with good reputation in my country as completely new ..all tho i have yellow tint screen.
Could it be refurb:what:
Sent from my Nexus 5
Ok so I have currently a g3 that is pretty bad with signals so looking to upgrade...I don't want to spend a lot for the g5 until it drops in price in a year or so...so I was thinking of buying a used g4...I'm leary about the bootloop issues I've been seeing a large amount of people getting and since ill be buying a used phone idk if that'll factor with warranty...anyways I found one I want to buy and I asked the guy what the first few numbers were in the serial number and he said it was 589...that seems a bit high but I know most of the affected units were between 505-509...so do you guys think ill be safe with this phone? I really don't want to spend a lot of money on a potential paper weight...thanks in advance...
Not sure how to read the numbers
My phone has been in the process of dying for the last month, despite my attempts to eliminate an app here and an app there. Saturday it just finally booted endlessly, and won't go any place beyond that.
I bought the phone at Best Buy on 9-3-15, so I guess it's one of the early production models, but I'm not sure of the numbering system. The box has a UPC code with a 6 at the left edge of the code, followed by 52810, then a small gap and the numbers 51648, and finally an 8 at the right edge of the bar code. I can't figure out whether my phone is a "652" or a "528." Maybe somebody can help out with this question.
Thanks, Enzo
Well, since I posted on May 14, the LG G4 quit on me, and nothing but endless boots and more and more heat.
I *****ed to LG, providing the IMEI and the purchase date, etc., and they gave me an RMA. I shipped the phone via FedEx, as directed by LG, at a cost of approximately $20, to the repair facility in Ft. Worth, Texas.
The phone arrived at the repair facility two days ago, Monday morning, and I just got an email indicating that it was shipped back to me today.
No indication of whether it was repaired, or rejected because I regularly dropped it in the toilet and/or spilled coffee all over it, but maybe I'll find out in the next few days. (Actually, I treated the phone very gently, and even used a very grippy silicone cover to ensure I never dropped the thing.)
Since I feared LG would probably need weeks/months/years to get it turned around, I bought a new Samsung Galaxy Alpha from B&H Camera ($250) and a wireless charging device, and a glass screen protector. So at least if the dreaded boot loop syndrome recurs on the LG, maybe something will still be available to permit me to address the world via telephone from my hermit's cave. Enzo.
Email Today From LG--My Phone Headed For Long Beach
I received an email this morning indicating that my phone will be delivered sometime Saturday, May 28.
The email said "Defect: Power--No power with cable"
"Repair Results: Swap board (Main/RF) Others"
Not sure what all this means, but I guess it means they replaced the motherboard, and I'm not sure what else they may have done or not done.
I'll post further on the repairs and etc. next week after I get the phone up & running.
I am quite pleasantly surprised how fast the phone was handled by LG, inasmuch as it arrived in Ft. Worth on Monday, and they tossed it back to FedEx yesterday. Enzo.
https://arstechnica.com/tech-policy...ets-lg-over-legendary-g4-v10-bootloop-issues/
About freaking time!
I will never buy buy another LG device again, every LG device I have owned has had at least 2 to 3 fatal flaws.
On the case of LGV10 I have experienced: Overheating, Failed Finger Print Readers, Image Retention/Burn in and finally the dreaded boot loop of death that is very real and common to ALL LGV10's and going back as far the G4.
I guess I was one of the lucky ones. Haven't had many of those issues. Only the image retention but since I started using the Blue Filter app, no more image retention. Been using this phone for almost a year and a half now. Did switch to the Note 4 briefly but came back to this phone. Love the fingerprint scanner, no issues with it, even with using Zerolemon battery & case. Also the always on 2nd screen is so useful.
Sent from my LG-H901 using Tapatalk
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
Click to expand...
Click to collapse
my v10 is finally exhibiting signs of oncoming failure. It's randomly freezing now, and it's not a software issue since it still happens if I go back to totally stock with no root or extra apps installed.
I am on my third V10, the first two were victims of said bootloop issue
I have mine for a year now, without any problems...
I'm on my second V10 first had endless bootloop and this one has screen burn in.
Bought mine on launch (2015-10-31) finally bootlooped this past Tuesday and of course it happens 3 months after the warranty extension that others have reported. I didn't even hear about the warranty extension until it was already too late otherwise I would have had it looked at because of screen image retention/ghosting. Requested an RMA# so I'll see what happens after they get it.
Anyone know if they'll even care it was rooted when it died? Will they try to claim I broke it?
UPDATE: While trying to recover my data the phone stopped charging so it was completely dead when they got it. LG repaired my phone for free, not counting shipping, their turnaround was 2 days.
On my third, got my replacement and then got home and it was ****ing up already. Had another one sent out 3 hours later. This one is already ****ing up as well. It also has some ****ing malware that came with it that I cant get rid of no matter how many times I reset it back to factory. I was looking at getting the V20, but at this point I am probably going to go with an Asus Zenfone 3 Deluxe next.
Airtioteclint said:
No problems here either. Got it first day of launch. Still going strong.
Besides, LG is fixing the bootloops issue passed the warranty window. Wtf more do you want? They don't legally have to.
And when will people realize that class action suits only benefit the lawyers. It hurts the company which will hurt the consumers in the end.
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No there not actually there simply replacing them (with other faulty unit) within their un-publicissd 18 Month from manufacturing date as opposed to only modern there one year from. Purchase Date so they have done exstreamly. Little and depending on what country we are talking about the likly broke some laws by continuing to sell the devices after they new thew were found. Faulty (witch we k ow as they admitted it) sound alot like a car dealer taking the bulb put out the cheack engine light before you bought it, I assume it this happened to you would see it as the rest of us see this
I got a refurbished one from eBay about 6 mos ago. Never had the bootloop issue but getting the image burned screen sometimes and it overheats and is very slow from time to time at that time I just reboot it. Other than that everything else is alright.
Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
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In my case I was looking for 64 GB or more internal + SD + removable battery, there aren't many phones with that combo left so yeah I'd easily buy it again at that price especially if it's New. It's still a nice phone and supposedly will get N. If not for the bootloop issue I could see this phone being viable for another 3 years barring some major tech change.
I saw someone on reddit mention they purchased their V10 using a credit card (Amex) that offers extended warranty coverage and they were able to make a claim without having to send in their - I presume dead - phone. So I'd highly recommend buying with a CC that offers extended warranty, if you are buying one, that way you have some peace of mind if you find yourself with a dead phone and LG has stopped free repairs.
My third V10 bootlooped again over the weekend. I was scrolling through Facebook and the phone froze. I pulled the battery and it just rebooted over and over... I went to my local T-Mobile store and the rep said that I was the third person to come in there within the past few days with the same issue. The rep also said that my phone was no longer under warranty and made a phone call to tech support to see what they could do. They agreed to a warranty replacement since I had this problem so many times before. I told the rep that I didn't want another LG V10 or any LG for that matter, however, in order to Jump I had to turn in a working phone. The rep told me they would file the warranty claim and as soon as the phone arrived in the store, they would let me immediately turn it in and upgrade. I was holding out until the fall to see if the Note 8 would get released but seeing as how I can no longer wait, I think I'm getting a S8+.
Jessooca said:
Reading this was pretty interesting. Literally if you look at one reply to the next it's "no issues here" then "mine sucks like a girl named Hoover!" talk about hit or miss.
Would you or would you not buy this phone again for say $200 if you had to have a 5.5" screen or larger like this one??
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Paid 129 for my phone it has an image retention issue but. Seeing as I get a he'll of a lot of hardware for 129 I would not mind again and again
I just had to send my phone in to LG and get the motherboard replaced. It cost me nothing, had the phone at least a year and a half at that point. Called up LG and talked to a rep and said it started randomly rebooting and then wouldn't turn on, he knew exactly what I was talking about and knew of the issues with the G4 and V10. Followed a few steps online through their webpage and had no issues. Only downside is that it came back with Nougat on it, so no root or exposed yet.
hey all,
just wanted to share a few notes on my experience with the pixel 3 xl and google support. part cautionary tale, part just feeling bitter.
tl;dr: high defect rate has possibly depleted stock of new devices (that would be set aside specifically for replacements), now only replacing with refurbs? possible 3rd party wireless charging issue?
i purchased my p3xl direct from google. the first one died in about 4 days. it wouldn't turn on and no combinations of buttons would give me even a screen flicker. then a day later, it suddenly came back to life. no explanation, no errors. i factory reset it, set it back up, rooted it, etc...
it died again the next day. i RMA'd it, and the day before my replacement arrived, it just came back on. it was weird and i was feeling paranoid, so i set up the new one and started using it. i kept the original one running and just played around with it, until the last few days before i HAD to send it in. it never once dropped again. i sent it back, keeping the new replacement.
2 months later, my 2nd one is dead. it seems to be the same issue, won't respond to anything. i used the stock charger, tried my partner's pixel 3 charger & cables, connecting it to my laptop, the charger for my old nexus (with a USB-C adapter) -- each for 6 to 10 hours. i'm still holding out a glimmer of hope that it will kick back on long enough for me to pull everything off it. i have a whole list of links to other threads on XDA and reddit with the magic button combo that people used to turn theirs back on, but many people are just getting it replaced.
so.. after a day of panicked research and a spreadsheet full of "button combo", "time held", "button released first", "result" desperation and sadness, i RMA'd it. this time they will only replace it with a refurb device. i escalated this over email, chat, twitter... but i kept getting the same message:
I understand that you're looking for a new device as a replacement. Please be informed that we have a finite number of new devices manufactured, and I'm sorry to inform that we wouldn't be able to send out a new device as a replacement, but rest assured our replacement devices undergo a comprehensive process to ensure a high standard of quality before they are shipped.
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my read on this that they're getting way more returns than they expected... thoughts?
all this said: i've been really loving the p3xl -- my brother has one, my gf has the p3. they love 'em and have had no problems. so yesterday i caved and ordered the replacement (refurb), but i'm pissed that (a) my phone is in perfect condition and i take really good care of it (shout out to whitestone dome, that thing is amazing!), and (b) i feel like i'm out 200$ish that is the diff between a new vs. refurb device and the cost of a new whitestone dome glass.
literally the only diff i can tell between myself, my brother, and my gf is that i have a tylt wireless charger that i drop my phone on when i'm going to bed. works great with my nexus, seemed like it was working fine for the pixel (albeit only slow charging). in my googling, i saw a couple of threads where people complained that a wireless charger had damaged their battery which is what pointed me this direction, but i honestly have no idea if it's really a factor.
so i'm sort of curious about other people's stories... are you running in to the same issues? did the magic button combo work? can you think of any reason why yours died in the first place?
thanks!
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
I have had mine for months, using it on the Pixel Stand nightly (with a case on). No issues so far.
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. <snip> I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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Similar situation with me but for constant flashing making the phone unusable for hours at a time. I was 17 days out of purchase and they refused to send me a new device, only a refurb. I could have gotten my money back as you described above but I bought it at the $200 off price and that promotion is expired. So my options were a refurb (they spout the exact same line about testing which is total BS) or spending an extra $200 for a new one. I have the Pixel 3 not the XL. These devices are flawed in a major way. The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
zetsumeikuro said:
Honestly, it's a big hit or miss with their "refurbished" devices. I've had multiple replacements ranging with big scratches 1.5 - 2 inches on the display. Buzzing earpieces and ****ty sounding speakers etc. They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound. To me it seems like Google just stuffs in returned devices and ships them off as warranty exchanges. They just hope that the next person that gets it doesn't notice the defect and accepts the rubbish they dish out. But there is some light at the end of the tunnel if you deal with too many replacements. You can get your case escalated and they can refund you the total of the phone as a return 100% and you can get your money back. Then, if you wish, you can order a brand new one and at that point you'll have a brand new warranty and be guaranteed a new device for 2 weeks. I went through a similar fiasco for radio problems and speakers going out, but I have never faced your issue yet. I ended up getting a refund and bought a new Pixel 3 XL when they had the $200 off promotion so that was awesome! Best of luck!
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wow, that's a great piece of info - thanks! i'll see how the refurb works out, but yeah, mine is in pristine condition, i'm not going to accept a replacement with scratches.
They say their replacements go through a comprehensive check to make sure they're 100% mechanically sound.
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i swear, they pasted that line into EVERY single response i received. it got annoying fast.
bobby janow said:
The only thing they can do at this point is give free replacements to those experiencing problems. New and not refurbished. Throw all those away or give them away, they are useless. I wonder what the statistics are on returns. My wife has one since November with not one single issue. I'm on my 5th in the past month or so.
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i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
JaceAlvejetti said:
I can't comment from a bad experience, but I have ran the gambit of wired chargers through my 3xl but only ever used the pixel dock for wireless, due to my case (otterbox defender) it will only slow charge while the case is on, but I haven't had an issue, not trying to rub this in, just giving you another data point.
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good to know. most of the "wireless charging broke my phone" threads do seem to be contained to 3rd party chargers, if the replacement works out, i might grab one of the pixel stands. thx!
williamentropy said:
i really think that this is why they're only doing refurbs now.. they probably used up all their "set aside for returns"-new devices already. makes me wonder if we're just all recycling each others non-functioning devices at this point..
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That's why I wouldn't accept a refurb. It cost me but I will get it back in the end. I had to pay for a new device, wait for it, transfer the info, send back the old piece of crap and wait for my refund. I don't care. I'm not getting some POS refurb when my device was only 17 days old and flashed like a lightning storm in June. So I'm going to test it as best I can in the coming days once I receive the new one. Any sign of anything and I'm outta here. Perhaps for good. It's just not worth it at this point when other devices are better. Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
bobby janow said:
Used to the Nexus 5 at half the price of other phones, rootable, no problems with apps, stuff like that. Those days are over. Unfortunately.
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i know, right? i'm back on my nexus 6 awaiting the replacement... despite the cracked screen, it's still a solid device.
It amazes me how lucky I must have been. Had to get my device from a third party with no chance of returning.
Why is Google quality control so freaking bad?
Plus if you complain on their support forum they just delete your post!