Hello, I am looking for help from experts and I hope you will be able to help me.
My phone has fallen and the display is not responding at all. When I turn it on, the phone vibrates and charges (the computer detects it), but the screen is all black. Having a black screen, I cannot enter the unlock code and switch it to mass storage mode.
What I have to do is recover documents, photos and contacts from this phone, but I cannot do it via my computer.
My question is, is it possible to force the computer into mass storage mode on the phone with some probgram.
Do you know any way to recover data?
I will add that I do not want to replace the screen because it is too expensive for me.
Thanks a lot for any help.
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Phone powers up, I can hear beeps from incoming messages, this tells me its functioning but the display does not work. Totally black screen. I do not believe it registers touch anymore either.
When the display worked, and I connected the USB, it would prompt to enable "USB" access or something like that. However, with the screen being blacked out and I'm assuming non-responsive to touch, is there anyway to bypass this step to retrieve my photos via USB?
When I connect, it does appear on my laptop as "Removable Disk F:" but when I click it it says "Please insert Removable Disk (F"
The four symbols at the bottom of the phone do light up and appear to register when i touch them.
Any help would be appreciated.
XDA Visitor said:
Phone powers up, I can hear beeps from incoming messages, this tells me its functioning but the display does not work. Totally black screen. I do not believe it registers touch anymore either.
When the display worked, and I connected the USB, it would prompt to enable "USB" access or something like that. However, with the screen being blacked out and I'm assuming non-responsive to touch, is there anyway to bypass this step to retrieve my photos via USB?
When I connect, it does appear on my laptop as "Removable Disk F:" but when I click it it says "Please insert Removable Disk (F"
The four symbols at the bottom of the phone do light up and appear to register when i touch them.
Any help would be appreciated.
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Best to post in the Fascinate Q&A, Help & Troubleshooting forum.
You just have to register on xda, but it's free.
There you should get better advices.
Good luck !
Thread closed. Thanks you!
see title, cyanogen mod, powers on, charges, calls come in, notifications come in, but unresponsive to swiping.
oneplus support say screen can be repaired but data will be wiped lost in the process. no ifs ands buts about it. no point in repair through them if that happens.
want to recover data/media. usb computer window recognizes the device but doesn't show any files or folders to import/export. twrp recovery installed. help. thanks.
Connect usb mouse to OTG cable you will be able to access files.
So I managed to get lucky, or so I thought. I crushed my Z3V yesterday, and the digitizer is stuck constantly inputting touches. I can wait a few seconds, and the screen will unlock itself. However, when I plug my phone into my PC via USB, it keeps trying to show up as a CD drive, and the SD card (that's no longer in the phone.) I can't get ADB or the Xperia PC program to detect the phone. It's showing up as a mass storage device, but I can't access the internal storage still. I'm thinking it's a PC driver issue, but I wanted to ask here if there was anything else I should try, or if anyone else had encountered this before. USB Debugging is OFF on the phone. Once the screen unlocks itself, it randomly touches everything until it gets to a screen with no touch inputs on it. (it's currently sitting at the emergency alerts screen lol.
coltman151 said:
So I managed to get lucky, or so I thought. I crushed my Z3V yesterday, and the digitizer is stuck constantly inputting touches. I can wait a few seconds, and the screen will unlock itself. However, when I plug my phone into my PC via USB, it keeps trying to show up as a CD drive, and the SD card (that's no longer in the phone.) I can't get ADB or the Xperia PC program to detect the phone. It's showing up as a mass storage device, but I can't access the internal storage still. I'm thinking it's a PC driver issue, but I wanted to ask here if there was anything else I should try, or if anyone else had encountered this before. USB Debugging is OFF on the phone. Once the screen unlocks itself, it randomly touches everything until it gets to a screen with no touch inputs on it. (it's currently sitting at the emergency alerts screen lol.
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If you can get an to work, you can disable touch input and use the hardware keys or a mouse to make selections.
Sent from my SM-S903VL using Tapatalk
SOLVED: S7 dropped > broken screen > how to recover images? Not rooted,not "usb mode"
So my wife dropped S7 to the floor and device ended up to be fully powered, but screen is now all black. Back and "software" button illuminates. I can change volume. I can take photos. So phone works, but screen is all black. Main concern is to have photos out from the phone. Contacts are synced, software etc. can be installed to new phone.
Kies finds the phone, but says that is' locked. Although phone does not have any passcodes or fingerprint, Kies cannot access to photos. Also the PC does see the device, but it won't allow me to see the contents. Find My Mobile is not activated, I think that I can't activate it now without phone. Also Smart Switch says that phone is locked. Phone settings are pretty much as out from the box. USB debugging is off, Developper options off, etc...
But I found that possible via ABD (?) I could access phone storage. Is it so? I sould start the phone to Recovery Mode / Download Mode? How to do that? Normally the phone is on and I can't switch it off. I can only soft reset is by keeping vol- + power buttons pressed for 10sec. But after that, phone just restarts to OS.
Please give hints how to proceed. What to try. New LCD is around 50USD and takes forever to get from Aliexpress/Ebay.
Why not use an external display? Hook it up to the USB-connector via an adaptor and it should work to unlock the phone using a PC-mouse.
gedhe said:
Why not use an external display? Hook it up to the USB-connector via an adaptor and it should work to unlock the phone using a PC-mouse.
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O, it has such feature? Quick googling did not help how to do it. How does it work? Do I need some cable or device?
Any ideas how to proceed? I either can reboot device to Recovery mode and use ADB or connect external display to the device. Or if someone has any better solution
Please help. Family photos are in the phone
Try to unlock your lock screen with a usb mouse connected via otg and swiping up with the mouse. Then connect it to the computer and try to backup your data with kies or switch.
Tried many thing how to allow the connection from another phone or computer. However it was not possible to connect, so I ordered a new screen. Once new screen installed, it was not even a challenge Ordered new screen from Aliexpress.
Hi - wondering if anyone out there can think of a solutions to this...
So, my wife cracked her phone screen (Huawai P20) and bought a cheap phone to use short term while we worked out a replacement (Alcatel 1). When setting up the temporary phone, not all of the data from her P20 was install/copied, mainly because there's not enough storage space to hold it all.
Some of the data left on the P20 is really important (downloaded documents/files and pevious whatsapp history), so I was going to hook it up to a PC and grab all the data from it, but the biggest problem is she can't remember the unlock pattern. I know developer mode/USB debugging is not turned on, so I can't even get a PC/ADB to recognise it, plus I've had to connect it to a mouse and monitor (via HDMI/USB adapter) to even view/control the unlock screen.
I'm pretty sure that without the pattern we have little or no options, but was wondering if anyone knew the answers to the following:
Is there any way to unlock the phone using the old PIN that was set (she's confident she knows this)?
Is there a way to unlock using the finger print sensor (even though is says 'pattern required due to restart')
Should ADB list it as a device even though USB debigging is turned off and the phone is screen locked (currently does not list it, but I thought you could PIN unlock via ADB)
Does anyone know any other tools/options for accessiing the files on the phone.
Thanks is advance for any help!
Basically you can access Android's filesystem in ADB-mode or in MTP-mode: the latter should always be possible.
Even if USB Debuging is turned off and the screen is locked? Any tips on how to get the PC to see the device in MTP mode?
Thanks!
My wifey has a Huawei Y7 with HiSuite installed on Windows PC and HDB enabled on phone. As soon as she connects PC with phone over USB, confirms the verification code, phone gets mounted on PC as external USB-drive and thus visible in MTP-mode.
My guess is you have to take your Huawei to authorized service center and let them try to fix it.
Ah Ok. HiSuite asks for USB Debugging to be enabled first, which i can't do because it's locked. Thanks for you help anayway.