Database Info

Display problem (broken??) - HTC support & warranty

Hello everybody,
I want to tell you what happened to my Touch Pro this evening:
On the display (also if the device is off) appeared a small rectangle in the center (about 2x3 cm) made from bubbles. Well, not bubbles, I’m quite sure that are liquid crystal. If I put pressure with the finger the “bubbles” move and follow the pressure also out form the edge of this small rectangle)
As I can reach a decent camera I’ll post some photos of this rectangle.
The strange thing is that the device didn’t fall in ground, didn’t have temperature range; nothing hit it and so on. It was in my pocket well safe!!
If display is on the problem is quite invisible, if display is "black" or off... ....Grrrr!!!
Now, my questions:
1) Warranty is also for display?
2) How warranty works in Italy? Where should I ship the item? Which times?
3) If I have ship the device, sould I load the original rom & radio? Where can I find the rom?
Certainly, first thing I’m going to do Monday morning Is to call Italy HTC’s support number…
Thanks a regards,
Andrea

The "oil spot" problem isn't a broken display. It's the touch sensitive layer, which has been subject to too much pressure (carrying it in your pants pocket, etc). This has been happening on a bunch of Touch Pros and Diamonds. You should still be able to use it just fine, but touch sensitivity may get worse over time.
HTC may or may not be willing to replace it for you (and if so, they may or may not charge some kind of fee). Although it's just a hardware change, you should probably recover stock SoftSPL for warranty.
I have the "oil patch" problem with my Touch Pro. Unfortunately when I first noticed, HTC would not fix it for me, so I still have the oil patch on my screen, although everything still works fine so far. If it gets worse, I plan on buying a replacement LCD/touchscreen and replacing it myself:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03799

I've noticed this problem on quite a few of the original touch / elf / 6900 phones, including my old personal phone which I used in this condition for many many months without every having any actual issues. It is strange but like you said: pretty much not noticeable when on and probably just best left alone unless it really bothers you.

I have the same spot but it is not causing any problems that I noticed but there is many who have this spot in the diamond forum.

today i also noticed this on my touch pro..i sort of fell asleep on it and i think i might have messed it up
i can see that oil spot that you mention but only if i tilt the phone at a certain angle and only if the screen is off.When the display is on i can see everything properly
The problem:
Touch function is messed up badly..i tested in notes application and sometimes when i press at a point X the dot appears somewhere else on the screen...Internet browsing is a pain in the ass like this...
i also noticed one thing..i took the stylus out, put the phone next to my ear and i tapped at the area outside the oil mark. I get the normal soft sound and pressure feeling as it should be.. When i do the same at the oil spot its rather hard feeling and sound..
i will contact HTC on monday and see what they say about it..
otherwise i will get a replacement for 159euros (inc installation) from pdatech...

Happened to my Fuze...
Happened to me too 60 days into owning it. I carry all my phones in my pocket, but have never had this problem. I brought it into the at&t store that I got it at and they never saw it either (it is only a few months old for them and have not had any complanints yet). They were going to replace it for me but were sold out. They had me call the warranty department and they replaced it with a refurbished unit (although all of their refurbished units are brand new as of this point because the phone is so new for at&t).
If you got your phone through at&t call warranty support and they will swap it out if the unit is under warranty (which being 2 months old at this point it will be).

This happened to my Fuze as well. I tried to call AT&T support and visit a corp store but they ruled it as physical damage, thus voiding my warranty. Apparently the "crystals" under the display are cracked/damaged, causing the rectangle. Who knows.

has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...

Add me to the list too.. I am going to try to get mine replaced through Sprint if it gets bad. I hope they know this is an issue/defect and not something like water damage

ez345 said:
has anyone successfully sent a touch pro raphael to HTC repair shop to be repaired under warranty with this issue?? its really bothering me that i can see it and i feel like it will affect my phone eventually...
Click to expand...
Click to collapse
I believe this is a design/quality issue. I posted about this same problem here some weeks back. HTC will not repair under warranty, paid in total 77 pounds to get this fix from them. I believe they are aware this is a problem because in the warranty book, screens are not covered even when its not your fault. They call it Newton ring .

Funny thing that a lot of people started noticing this issue very recently: as if a cheap component came to the end of its life cycle.. propably in my head only..
Anyway: I noticed this on my TP a few days ago and I'm going to drop my phone to the local service. It's the second time in just over 4 months.. crappy build quality really
also: Diamond users have had the same issue: http://forum.xda-developers.com/showthread.php?t=439410

Local HTC service got back to me: they're insisting that it's a 'mechanical fault, not covered by the manufacturers warranty'. Then it gets better: the estimated repair cost is 275 euros (that's roughly 355 USD) for the replacement of the display and front cover.
Naturally I'm going to challenge this as the oily patch appeared over night when the phone was sitting on a table.

not that im questioning what happened but personally i find it difficult to imagine how it can get the oil spot just by sitting on the table :S
normally you would expect this after exserting enough force on the screen. Personally that was my case. I sort of fell asleep on the phone and might have hit it on the metal edges of the bed..anyway i got mine replaced from pdatech.nl for ~170euros including installation costs..

Well if I had to venture a guess, I'd say that the 2h navigation on the night before took its toll on the display and during the night it just spread out and became visible..

how dodgy. I have been getting this problem, but funnily enough I thought it was due to air pressure, because it happened to mine when i was on the plane.
anyway i was just coming home from someplace real hot (40C), and it kept giving me the screen alignment problem for a few weeks, kept thinking i was pressing the top right corner of the screen regardless where I pressed. However, found that putting slight pressure on the screen for a few hours (i.e. a weight) fixed the screen alignment problem temporarily (for a few hours).
Anyway, just came back on the plane from someplace real cold (-10C), now the problem has ceased.
???? air pressure? or temperature variation?
I don't have the screen oil spot problem you guys have however.
Here's to it lasting a little while longer...

I asked for a more detailed report of the fault and the service just said that 'It's a fault defined as OOW (Out Of Warranty) by the manufacturer' and that there's nothing they can do but charge me for the repair. Note: they're not even putting the blame on me saying 'abuse/misuse'!
Now I'm going to go to the seller (expansys) and hope that they have some interest in keeping customers happy (and maybe have more business with them in the future!) and make things right (=fix my phone or replace it).

Wow, and I thought I was the only one. I've noticed the same oily stain after falling asleep on the phone. I've had it for a month now, and I've gotten used to it. It does not seem to affect the sensitivity or the accuracy on the touch screen. At least not in my case.
Does anyone have any experience replacing the touch screen by themselves? Is it a complicated operation? I would greatly appreciate a 10-step-guide on how to replace the screen, if it's going to be an issue over time.

disassembly guide
check out the wiki of xda click on service manuals and look for raphael. its on page 19 of the PDF

I noticed this issue on my Touch Pro today morning! I used my phone last evening and everything was fine. Now the touch screen doesn`t work at all. Great.

Same issue
I have also been victim of the oily patch.
I have had the Sprint Touch Pro since November and it just happened within the past 2 weeks.
Maybe this is due to not putting the screen protector on the phone.
I'm going to try visiting the Sprint Repair Center to replace it and then put the InvisibleShield Screen Protector on it.

[Q] Nexus 5 Screen Issue dilemma

Hello all.
Any help would be appreciated
I've had my nexus for a while and ended up cracking the glass on the screen.
While the digitizer was still working, i planned on fixing it whenever I had the chance to.
As few weeks later, I took a nice chunck out of the screen (Which still left the half of the screen working)
I knew a complete screen replacement would cost around ~$120 at the time I bought one.
My mentality is that buying a complete screen w/ frame of ebay would be cheaper then sending it back to Google and/or LG.
Which I should've done.
But anyways, my arrogance drove me to buy this.
Delivery was swift, and suddenly got to work as soon as I came home.
Disassembled my nexus (Surprisingly easy) and attach my new screen.
When I powered up my phone, i was greeted with this .
This kind of upset me, but the fact that everything was working compared to how the screen was previously blinded me from troubleshooting the issue.
What got me, if you zoom into the top right of the screen, is there is an natural curve/crack inside the lcd which leads me to believe that my new screen wasn't 100% working.
This bar was constantly there. Not of the most annoyance, but still was there.
Fast forward a few days, then all hell breaks loose. Previously with my old screen, I had red bars/line run vertically on the screen, almost blinding the actual content.
Then this started happening with the new one. At this point, the coincidence led me to believe that the circuitry in the on-board was damaged as well.. OR the new screen has the same exact issue. Which i believed to be less likely.
I closely inspected my on-board through-out my phone, and noticed no damage. (At least at visible level)
As days went on, the effect got worse. Whenever I'd lock my phone, and turn it back on, the streaks were gone.
Then slowly faded back after a few seconds of having the lcd on.
I've already spent $110 on a new screen, which didn't end up working.
I've probably voided my warranty by having done it myself (Regret it completely)
Ebay seller requires returns to be shipped back in the state it was, which im sure i've thrown out the box that contained some stickers etc. that were initially on the new screen.
What should I do? My phone contract is up in two months. Should I get another nexus 5 with the 6 being already out?
Should I send this to LG/Google ? (i bought it through the play store)
Should I give up on this 90% functional phone?
Should I send back the dysfunctional screen? (But it also could be the on-board causing issues)
Im a Canadian user on Fido.
Thank you for your time

[Q] Broken screen, fixable?

I somehow broke my Nexus 5 in my pocket today. The side buttons still work and it functions normally (gets messages, updates) but the touch screen doesn't work. I was researching possible solutions to fix it. I am wondering if anyone knows if my particular situation can be fixed. What kind of replacement package should i get if i can get one? I've seen ones with the LCD, digitizer for like 60 bucks which is much cheaper than an new phone! I think i uploaded a picture of my broken phone.
Cheers

I have a crack in my display almost exactly like that (roughly in the same place). It broke in my pocket as well (no cracks in the glass). I talked to Google support and it seems like they're willing to replace the phone at no charge but we'll see I guess (hopefully they don't receive the phone and decide it's not covered).

Screen replacement. What does this part do? (Flappy thing)

I am starting to have a love/hate relationship with this phone. I love it. It hates me. (I'm including the whole story in case others have came across any of these other issues that I have, because at this point in time I feel like I could take this thing apart and put it back together in my sleep).
I bought one for a good price on ebay, get it and all is well for about 2 weeks. The case starts to appear to start splitting. I take the back off and the battery is swelling. I could have sent the phone back, but I found a battery for $12 and so I replaced it. Everything's working great.
About 2 weeks after that, I was walking up the stairs at work and tripped, the phone caught the corner of my wrist and the bottom left part of the screen shattered. I find a new screen/assembly and think, for $50 I got this...
After watching pretty much every video on YouTube, I'm feeling confident and get started. The screen came with the basic took kit and each of the two "guitar pic" type tools were destroyed in the process. (I even tried an actual guitar pic, ineffective and flimsy). Good basic concept with those, but they are pretty much a one time use thing. Glad there were two.
I tested the new screen before I took the whole thing apart, every test passed with flying colors. Take everything apart, attach the new screen, get to the end (the one part of the video I apparently failed to really pay attention to) the proper way to pop the screen back in. Get to the last part of that and crack. The screen, with very little pressure, cracks as the top left. Not bad, it was still usable. But I was so disappointing.
I was pretty bummed out and hobbled along. I should have went with the same source, but I ended up getting another screen from another source and when it finally arrived, I didn't think about it, and went ahead and took the phone apart, put everything on the new frame, getting ready to pop it on the back cover, decide to test it then. No response what so ever from the touch screen. It would power on, but nothing would make it swipe to the lock screen. (I also noticed in the top corner "No Service" (an issue that I have since seen people get but no real reliable fix). I put the old screen on. Works like a champ, take everything apart a couple more times thinking maybe I didn't get something right. Nothing. I contact the vendor and he is awesome and he sends me a free replacement.
This time I test the screen. Right off the bat I get Touch Disable Mode. Crap. Look up that and find the Settings Database editor solution. (I tried the volume up + power but as soon as the screen locked it enabled again). Screen passes all other test, but now there is that lingering "No Service" issue. I never really figured out what fixed that. But this is what I did. 1. took all of the red film off of the new screen, Now the phone shows my carrier, but still no service. So I did a factory reset. and Voila, good to go.
Which brings me to now. I have the new screen ready to go in and I notice 1 part that is throwing me off.
I really don't want to take this apart again...
I don't have a pic of the original screen as my phone is currently in pieces... But this is what I came up with if anyone has any ideas on how I should approach this, and what is the significance of this part? I can't find anything on it. From here on out said part shall be called "flappy thing":
The top two screens in the pic are two screens I now have in possession.
https://forum.xda-developers.com/picture.php?albumid=15076&pictureid=57893

Finally was able to link the image.

Cracked Screen

Hey everyone,
It's been a while since I last posted on here, and in attempting to avoid a pessimistic undertone, the G7 Power is actually a really good phone: the battery really does last for ages (I charge it once every two days, and it has never been below 40%), and it is surprisingly loud (everywhere). I am a pretty casual user now, rarely playing games or other media, but I am impressed with the difference compared to upgrading from a Moto G4. Some apps which appear as though they were designed for more premium screens - logos, icons, widgets - definitely lose some fidelity around the edges and these can look a bit poor on the 720p screen, but I have become oblivious (or distracted from) a lot of the finer details already.
And now the question: where, and how, would I be able to repair a cracked screen?
It feels like a pretty silly question; but the screen has 'developed' a crack from the bottom-right corner of the new notch, to about 2cm underneath the power button.
I say develop, as the phone is always within eyesight or kept in a pocket. It has never been dropped onto a surface harder than a pillow, and the case/screen protectors are still yet to arrive. It has been in my possession for about 12 days, and it lasted for 6/7 of those. I still have no clue when or why the crack appeared.
The question is a combination of where/when/how, I have contacted Motorola Technical Support, and explained the situation leading up to the cracked screen. The response was (exactly): "we do not process repair of the screen, what we offer is replacement of the whole device", they also said that this service will cost a fee (shipping + device) depending on the IMEI information. A single crack on the screen resulting in the replacement of a whole device seems pretty excessive, and the support member did not acknowledge that it is a brand new phone, or that it is* under warranty.
This is the first cracked screen from all previous handsets, so I am not sure what to do: is there any way to avoid replacing the whole device? How does this effect any warranty? What if I/whomever repairs the device creates other issues? When would services and replacement parts become available? XDA always has a someone whom is knowledgeable in these areas, and it would be great to hear some helpful advice from the community on how to proceed,
Thanks all,
MrSpuddy
(Also - the phone was bought directly from the Lenovo website - and I was hopeful that the "one free screen replacement" still worked)

mrSpuddy said:
Hey everyone,
[ quote edited to save space]
And now the question: where, and how, would I be able to repair a cracked screen?
Click to expand...
Click to collapse
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...

zerogun said:
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
Click to expand...
Click to collapse
The solution provided by the company was just to buy a new phone; which was not very helpful at all. My collection of screen protectors arrived, and the one on the phone is a lot more robust than the original screen.
Thank you for providing the video.

These screens are very easy to replace... Multiple times...
I have the moto g7 and I have replaced the screen four times, and I'm getting another screen in the mail this weekend, because this *[email protected]_-HJN' SUCKS DONKEY WHATEVER. I like the phone, but for some reason, the screen doesn't like to stay in one piece. All you need is a hair dryer and a new screen. Amazon has them. But you have to watch out; there are counterfeits out there. Buy from two different vendors, and return the counterfeit. Here's how to tell: make sure the printing on the ribbon cable is the same as the one you're replacing. Make sure that the printing on the back plate is the same as the original. You won't know until you take the screen off, which replacement is legit. But it's just one connector and some glue. Way easy, or mail it to me and I'll fix it.