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Does anyone know if AT&T is going to allow you to preorder this phone? I really want to be guaranteed one on Sunday!
I was wondering the same thing. I was also wondering if other merchants like Best Buy would carry the phone on launch day.
I'm just gonna be there at 11am when the store opens on Sunday. I went and asked about it a couple days ago at the local ATT store and they had no idea they were even going to carry it. Kind of dissapointing really, but that just means they haven't been hyping the phone, and I'll be able to get one for sure
An AT&T customer service rep said "no" to pre-ordering. I'll just order it online on Sunday. Why risk having to pay a store's re-stocking fee in the event you want to return / exchange it? Not being negative - just realistic.
It will available. Its not a Iphone. Only tech savvy people like us will be interested in these type of phones. No pre order necessary. I don't understand how and why people are willing to stand in a line for hours for crap like that.
less hype = loyal customer base and less teenagers showing off their new phone and complaining it isn't like the iphone >.> I seriously hate it when younger kids (10~14) have a smart phone and barely know how to use it, ahem I'm talking about you grade schoolers with blackberries
still awaiting confirmation if it is 350$ but I'm really hoping that it isn't sold out when i attempt to get one by the end of next week =[
less hype = less stock = one phone per store.
You telling me there's no person in a 5 mile radius around me that doesnt also want the captivate?
caelestis2 said:
less hype = less stock = one phone per store.
You telling me there's no person in a 5 mile radius around me that doesnt also want the captivate?
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LOL no one carries one unit per store.
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
Danni3 said:
less hype = loyal customer base and less teenagers showing off their new phone and complaining it isn't like the iphone >.> I seriously hate it when younger kids (10~14) have a smart phone and barely know how to use it, ahem I'm talking about you grade schoolers with blackberries
still awaiting confirmation if it is 350$ but I'm really hoping that it isn't sold out when i attempt to get one by the end of next week =[
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Its confirmed on ATT Twitter now! $350 off contract
fade2black said:
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
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I've chatted with AT&T reps online who, when asked about the Captivate, had no idea what I was talking about. And this is a product that's 5 days away. Let's cut to the chase. My experience has shown that - generally speaking - we know a lot more about their product line than they do. It would be a good thing if their employees shared our passion.
fade2black said:
I called 4 BestBuy stores around me and none of them know if they will have it Sunday. Most of them said to call back later to see if they came in on their truck this week. Doesn't surprise me AT&T stores don't know about it. The one by me, I told them they had the Aria, but they didn't believe me until another guy came out of the back room with one and said "Is this what you were talking about?" wtf?
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I went to an ATT store near me today and the lady there said that they had gotten their demo but not the shipment. She said that she didn't normally get excited by phones, but this one she was pumped about. She had to check with someone else to confirm the Sunday date, though I knew about that, and she said that they didn't really know the price off contract. She also said they usually get their shipments on Wed or Thurs with the info about the phone that they need to know.
Jack45 said:
I've chatted with AT&T reps online who, when asked about the Captivate, had no idea what I was talking about. And this is a product that's 5 days away. Let's cut to the chase. My experience has shown that - generally speaking - we know a lot more about their product line than they do. It would be a good thing if their employees shared our passion.
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Are you surprised? It's not the Jesus phone so what do they care?
p.ford said:
I went to an ATT store near me today and the lady there said that they had gotten their demo but not the shipment. She said that she didn't normally get excited by phones, but this one she was pumped about. She had to check with someone else to confirm the Sunday date, though I knew about that, and she said that they didn't really know the price off contract. She also said they usually get their shipments on Wed or Thurs with the info about the phone that they need to know.
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I went to my local corporate store today and they wouldn't show me their demo and said they had no stock to sell. I went out to my car and called the next closest store and they told me the same thing!
I explained at the first store how a few people online had seen them in the store and even a few had purchased units and she told me if they had stock they would probably sell it but they had no stock and were HOPING they had a few for Sunday.
ctalbot said:
Are you surprised? It's not the Jesus phone so what do they care?
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I wouldn't put up with it if I were in upper-level management at AT&T. Either you give a damn or get out. The store managers should be ashamed that some of their employees are uninformed and, worse, uncaring. And the district managers should be ashamed...and so on. If we have to educate them about their product line then we should be receiving a portion of their salaries. During a chat session today with a CSR at AT&T I sent him the link about the upcoming release of the Captivate.
There are no excuses.
AT&T is making a huge mistake by not hyping this phone. They obviously don't know how great of a product they have and to be the first in the US to release it! I realize they are trying to stay close with Apple, but come on!! Unleash the beast! Give the consumers what they want! Oh yeah and Apple, LMAO... http://news.cnet.com/8301-13579_3-20010212-37.html
Jack45 said:
During a chat session today with a CSR at AT&T I sent him the link about the upcoming release of the Captivate.
There are no excuses.
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I had a chat session with a CSR today also and the guy pretty much said "Check out att.com/android for any news about this phone." Like everyone else said, we seem to know more about the phone than AT&T itself.
kennethpenn said:
Its confirmed on ATT Twitter now! $350 off contract
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This is a pretty douchey thing to ask for a newb like me, but can you provide a link for that tweet?
Not doubting, just hoping.
http://twitter.com/ShareATT
@harishv79 - The Captivate is $350 w/o contract
9:32 AM Jul 12th via web in reply to harishv79
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Haven't we known the off-contract price for a week or so now? Maybe I just dreamed it, who knows
I had to ask around at three stores before I found one where they even knew that the Captivate was coming out (the first two had no clue when it was coming out, if AT&T was even sending them any, or when). At the third store though, the guy was awesome and let me sign up to be notified as soon as they get it sometime next week (hoping for Sunday or Monday), and he said he'd put one aside for me.
I do hope Wirefly/Amazon puts the Captivate for sale online for under $200, like how they're selling the Aria for free with a contract, but I'll get it in store if not.
Hey guys,
About a month ago (Jan 20 I seem to recall) T-Mobile had an offer where you could get a free upgrade to a G2, only on their website.
My family had three G1s on our plan that were past due for an upgrade, since December, so we jumped at this offer.
We couldn't get the site to work, however, so we called in and a representative assured us that we would be able to get the three phones for free. We would have to call back the next day to do so, though.
After calling back the next day, we received another representative who told us that the offer was an error and shouldn't have been put online. Our response was simple- That's your problem, we agreed with the other representative in good faith and we should not have to pay for an error on your end.
After waiting about a week for that other representative to look at the call logs (which he never found, by the way), he called back and told us that since we've been waiting for so long and he never found the logs, we could have all three phones for free. We already knew there was an upgrade fee of $18 that we would have to pay, that's fine.
Now, a month later, on our bill we have three charges of "One Time charge for Handset Upgrade Revenue" that amount to $199.00 each. That makes our total bill for this month a whopping $1000.
This is far from "free" that we were promised. I am hoping it's a mistake on their end, but if I call them up and they start throwing in all of these excuses and explanations for why a "free" phone isn't free, is there some sort of agency for Customer Fair Treatment or something that we can report them to, or is there legal action that we can take?
Please, if you have any other advice or tips, it is greatly welcomed.
Hope to hear a response.
-Proxin
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
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$403 phone bill?!? what the hell?
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
evilgold said:
Sorry to hear about this. I've had a few issues with tmobile in the past 5 years i've been a customer, they've always been pretty good about resolving things to my satisfaction. I'd suggest a few things:
-If you have a twitter account, tweet something about your problem to @tmobile. It might not sound like much, but tmobile has some very active people working on twitter. When i had an issue around a year ago with my minutes and texts vanishing without being used, a tweet was really all it took to get the ball rolling. I got a direct message back within an hour, and recived a call the next day to let me know the glitch was fixed and offered me compensation.
-The Consumeris (consumerist.com) is a consumer advocacy blog. I've seen lots of stories on there similar to what you're dealing with (many from other providers too). From the stories i've read companies such as tmobile pay close enough attention to the site, and are quick to resolve any kind of issues that could result in bad press.
-If all else fails, last i checked tmobile offers a buyers remorse period of 30 days (might be less), if you arent happy with your phone for any reason, you can return it within that time.
I'd reccomend calling them and telling them if the issue can not be fixed you would like to return the phones. Another thing to maybe metion, if you where up for new phones, then your contract must have also been renewed, perhaps this could be considered a breach of contract on their part and you could mention that in a way that suggests you're thinking of ditching your contract over this (just say something like "verizon has the same deal in store").
Hope some of that helps. Good luck!
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Interesting... I don't think the buyers' remorse thing would work, cause we have had the phones for over 30 days... and offering to give them back would be bad on our end because honestly, we love these new phones!
But yeah, the breach of contract you mentioned is a good point. We renewed our contracts so that we could get these phones, and if they take the phones back yet keep us locked in contract, I'm certain that the groups mentioned by the other posts (BBB and FCC) could help us out.
Andrew.Dodson07 said:
Honestly, if they can't fix the issue, tell them you want to be transfered to the loyalty department because you want to cancel. Those guys can fix anything. If you still aren't happy, file a claim with the better business bureau.
Sent from my SGH-T959 using XDA App
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Awesome. It makes me happy that there are companies who are willing to stick up for customers.
Superbovine said:
Agreed, call customer service and get with the "omgtheyregoingtocancelwtf" department and they will likely fix it. That or give the phones back. If they made a mistake they made a mistake, it doesn't entitle you to anything... if they are willing to fix it and let you keep them, then awesome.
More importantly though...
_____$1000 phone bill
_____-$199 G2
_____-$199 G2
_____-$199 G2
-------------------
$403 phone bill?!? what the hell?
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That Does make it look like less, haha. To clarify-
$199 x 3 = 600.00
+ 120.00 tax
+ 250.00 phone bill
+ 18.00 upgrade fee x 3
plus various charges
= $1000
Isira said:
File complaints with both the BBB and FCC. I had an issue with Sprint not honoring a discount coupon I used when I signed up and kept getting the runaround, but a BBB and FCC complaint led to someone higher up to contact me and get the matter resolved. Based on some google searching, it does appear T-Mobile responds to FCC complaints.
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Thank you very much. I hope either or both of these can help if the situation turns into something nasty.
I have to harass them to make sure they apply discounts or whatever, and they tried to wiggle out of my student discount when I activated my line...
Ah well. They're almost half the price of Verizon and my service is pretty good here.
We just called T-Mobile and a representative confirmed it was a mistake and dropped the charges.
We still have to wait until the next billing cycle to see for sure, but I think this has been resolved.
Thank you all for your advice and replies.
Best,
Proxin
uppppppppppppppppppppppppppppppp
yeah ://....happened to me a couple of times there..
I decided about a month ago I was going to get a new phone, and was looking for good specs but low price without signing a contract (AT&T) is my carrier. I just got a Samsung Galaxy S5 from them in December, but it was only 16gb and locked up tighter than fort knox. So, after 2 months of struggling to operate within 16gb of memory, I decided I wanted something better.
So, I searched around and found the Oneplus. However this was fraught with getting an invite from someone. So, I created an account on their site, store and forums. Then looked around a bit, but asked for nothing. This was mid January, and after looking around I decided i needed to wait until now to get one. So I never looked back. Well, the morning of the day I was going to get serious, I got an invite direct from oneplus, without ever asking for it. So I went ahead and ordered it.
Just wondering if this is a rare occurance , or does oneplus eventually just give everyone an invite after a month or so?
Everyone just eventually gets an invite, they're not reading your mind. There's no timeframe on it though, they dispense invites to coincide with their manufacturing capability.
Transmitted via Bacon
I signed up around after black friday and received 2 invitations since then. I never used them though so I guess they didn't send anymore. That was over a month ago.
I see, so everyone does get an invite at some point. That means that many of the people running around pleading for an invite when they "claim" to have been waiting for months and not gotten one yet means they are being less than honest with the rest of the forum members.
Hi everyone,
Did anyone else Pre order on the upgrade program? Also random question but if anyone has been on the program before do you know if you receive any letters?
I did ask and they said it's paperless but just wanted to confirm!
Looking forward to Thursday now!
Thanks
I've pre-ordered on the Upgrade programme. I haven't received any letters or anything yet, though the finance agreement stuff definitely said that they would send me something and that my 14 day cancellation period would begin the day I received my paperwork. Never even thought to ask about it though to be honest.
I am also on the Upgrade programme all transactions have been by email no paperwork through the post. Hoping to hear something on Wednesday about dispatching details (UK)
On a Side note I tried to get a Gear VR headset for free from Samsung but they sent me a email saying it was only free for US customers:crying::crying:
Oh was you on it last year? I've just joined
Was worried that I'd get letters in the post about signing up and my family seeing the cost of the phone lol!
Sent from my iPhone using Tapatalk Pro
Did Samsung even do an Upgrade Program last year? I don't recall seeing them doing it before this.
Yeah pretty sure I saw it for s7
Sent from my iPhone using Tapatalk Pro
im on it as well, and yes the paperwork is all electronic
Wished they had one for the US since I rather give them my money than the carriers.
Yeah I was gonna buy outright but then decided not much point. Shame it doesn't come with free insurance though like the apple one
Sent from my iPhone using Tapatalk Pro
Guitarfreak26 said:
Yeah I was gonna buy outright but then decided not much point. Shame it doesn't come with free insurance though like the apple one
Sent from my iPhone using Tapatalk Pro
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Yeah the upgrade program only works out about £70 more expensive over the course of the full 2 years than just buying outright. The difference is you get a new phone every 1 year.
I guess the downside is having to give the old phone back rather than having it to sell or keep as a backup.
Insurance wise I did get an option when ordering to take out 12 months of Samsung Lite insurance for £99, but it seemed to exclude almost everything like loss/theft that you actually buy these insurances for. I'll probably take out third party insurance for it or something.
I didn't hear about this before can I get that in Ireland?
dont see the option yet
craigels said:
I didn't hear about this before can I get that in Ireland?
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unlike the uk site there doesnt seem to be anything on the irish site, or i cant see options to buy from it as well
Maybe we have to use the UK site from Ireland. I have my S8 Plus orchid grey ordered from Carphone warehouse Ireland.
Looks like a little work around someone shared on Reddit to get the 360 camera for $50 works for Sprint pre-orders.
https://www.reddit.com/r/essential/comments/6vvg6c/regret_not_buying_the_360_camera/
Buy the camera and phone from Essential.com (link and steps in the Reddit link), reserve the 360 camera for $50 at checkout, stop there. Just don't buy the phone if you don't want a 2nd one.
I pre-ordered via Sprint for the 50% off lease for 18 months. I also followed these steps to reserve the camera. I got an email about my reservation for $50. I didn't get to put in any purchase info at that point yet. Instead, a follow-up email to complete my order came. Upon checkout, I am in fact purchasing the 360 camera for $50.
I did this as well. Order processed. Fingers crossed they dont cancel. I spoke to their support about this. They goofed my reservation and the camera wasnt showing. I got impatient and went the Sprint route and they emailed me last night to reserve the camera and they would send me the checkout info. I told them i ordered the phone already and they said no problem. So it looks like it processed properly
Thanks for this. Seemed to work as I had already reserved a camera earlier. I was disappointed that I wouldn't get to try this camera out as I wouldn't pay 200 for out.
I was able to buy the 360 Camera for 50$ from Essential website although I placed my order for the phone through Amazon
I did the same. Reserved camera, backed out of cart, email came in, then I purchased it.
Dang, it's $179 now :/
corys00 said:
Dang, it's $179 now :/
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Yeah I ordered mine last night and it was 179! Surprisingly the email I got from them said it's still $50, so I contacted them hoping I could get it for 50 since that's what the email says, but I haven't heard back from them, but from what I'm seeing on Twitter... They don't get back to u that quickly or often.... ?
Missed this... damn it.
Has anyone that ordered this without the phone receive a shipping notification yet?
not yet.
srb7215 said:
Has anyone that ordered this without the phone receive a shipping notification yet?
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I ended up sending them a long rant about their delays and that i ended up getting the phone from Sprint to avoid delays. Long story short, gave them my Sprint Info and IMEI/SN and said the experience has been terrible and hope the honor the price even though i ended up buying through a more reliable outlet:
Ana (Essential Products, Inc.)
Sep 19, 12:11 MST
Hi there,
Please note that your order is currently on hold as the 360 camera is unable to ship without the purchase of an Essential Phone. I am able to edit your address but I wanted to confirm the status of your order with you. Given this information, please advise on how you would like to proceed. I look forward to your reply. Thank you so much for your time, it's truly appreciated; have a great day!
Sincerely,
Ana
Essential Customer Experience Team
jgracz01 said:
I ended up sending them a long rant about their delays and that i ended up getting the phone from Sprint to avoid delays. Long story short, gave them my Sprint Info and IMEI/SN and said the experience has been terrible and hope the honor the price even though i ended up buying through a more reliable outlet:
Ana (Essential Products, Inc.)
Sep 19, 12:11 MST
Hi there,
Please note that your order is currently on hold as the 360 camera is unable to ship without the purchase of an Essential Phone. I am able to edit your address but I wanted to confirm the status of your order with you. Given this information, please advise on how you would like to proceed. I look forward to your reply. Thank you so much for your time, it's truly appreciated; have a great day!
Sincerely,
Ana
Essential Customer Experience Team
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That's disappointing... Looks like I'll have to cancel my order then.
https://www.ebay.com/itm/Essential-...e=STRK:MEBIDX:IT&_trksid=p2057872.m2749.l2649
not $50 but beats full retail