Database Info

UK price - Online for £359.88...

..delivered next day, seems a good price or a mistake as it appears to be £110 cheaper than anywhere else, or are prices on the way down.
http://www.handtec.co.uk/product.php/1351/htc-touch-pro

err link? website etc

Sorry, yes, edited original post.

BUMP!!!
...and, Doh!!! I paid £480 for mine about 7 weeks ago. Sigh. I wonder if people have stopped buying them because of some of the possible issues!

just found it on hotdeals! posted by..... you nice
why soo cold tho??? full of knobs!

You got to love and hate hotdeals.
It is without doubt a bargain, if you want one and can afford it, I believe that people on that site just vote cold on anything they dont want or cant afford or dont understand, shame really.

rolandrat said:
..delivered next day, seems a good price or a mistake as it appears to be £110 cheaper than anywhere else, or are prices on the way down.
http://www.handtec.co.uk/product.php/1351/htc-touch-pro
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Thanks for that - i've been waiting for play.com to have a 10% discount which would have only bought the price down to £432(approx).
This is a great price - i only hope they don't say its a mistake as it looks like one (its cheaper than the Diamond which is £363.39).
It Should arrive on Thursday - just ordered it now.

spark9990 said:
Thanks for that - i've been waiting for play.com to have a 10% discount which would have only bought the price down to £432(approx).
This is a great price - i only hope they don't say its a mistake as it looks like one (its cheaper than the Diamond which is £363.39).
It Should arrive on Thursday - just ordered it now.
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I've decided to give a WM phone a go again and ordered myself.
To start with I'll just use it with a data sim, to see what its like, as you can't knock a blackberry for staying in touch with IM etc, but Im just so bored of the crap browser experience and lack of software like Live Mesh, which I use one hell of a lot to keep things synced.
I'll use both for a few weeks and see how it goes.

Looks like they have discovered it - gone back up to £466.89 without postage.
Good thing i bought mine

LOL! I don't feel so sick now ; )
spark9990, when your new pro arrives, please could you take a look at what version ROM it ships with now? (start/settings, system tab, device information - though I'm sure you'll know that already). Congratulations on getting such a great price!!!

spark9990 said:
Looks like they have discovered it - gone back up to £466.89 without postage.
Good thing i bought mine
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Yes and mines on tracking so give them credit for keeping the price for those that bought.
I've used them many times actually and they always have been good.

rolandrat said:
Yes and mines on tracking so give them credit for keeping the price for those that bought.
I've used them many times actually and they always have been good.
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They've cancelled my order - twats. Can they do that?

Mine as well, mine was at the delivery depot.
Not even a offer of a good will gesture, I'm going to check out if they can do that, especially I can prove it was out for delivery.

rolandrat said:
Mine as well, mine was at the delivery depot.
Not even a offer of a good will gesture, I'm going to check out if they can do that, especially I can prove it was out for delivery.
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Let me know what you find - I'm trying to find out if they can do that as well.

Had they sent emails to you both confirming dispatch? If so then then I guess they had entered into a contract with you... talk to Trading Standards for a firm answer....

Ouzo said:
Had they sent emails to you both confirming dispatch? If so then then I guess they had entered into a contract with you... talk to Trading Standards for a firm answer....
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I don't have proof of that - but i do have a receipt, and they did take money out of my account.
Then without my permission carried out a refund transaction. I trying to find out how to contact trading standards but in the mean time i am going to try to reason with sellers.

In a retail store, if a product is tagged as a cheaper price by mistake, then the retailer has to give it at that price.

If Handtec had debited your back account/credit card account, then they had entered into a contract with you to supply that item at that price. Speak to both Trading Standards and Handtec about it and make sure you can demonstrate that they had taken your dosh. All you did is select a product on Handtec's website in good faith and, for their part, it would appear that they too entered into that contract to suppply it, so I suggest they honour it!
EDIT: http://www.tradingstandards.gov.uk, and they should have an entry in your local phone book. Kent is 0845 7585497 (just in case - good luck!)

nuke1 said:
In a retail store, if a product is tagged as a cheaper price by mistake, then the retailer has to give it at that price.
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Thats not true. Most big stores (such as Tesco) will sell you at the quoted price for the good will. By Law they infact have something like 24 hours to correct the price once notified by a customer, during which time they can sell at a different price than is quoted.

That is really bad!
I thought maybe it had something to do with stock levels, but if it got to the depot, you think they would have realised!
Hope you get a response from them or Trading Standards

LG G3 Free Battery and Charging Cradle Promo

Did anyone see this? LG is offering a free battery and charging cradle but Im guessing we wont be eligible.
http://www.lgg3promo.smsrebates.com/LGG3Promo/Default.aspx

Kmac_thp said:
Did anyone see this? LG is offering a free battery and charging cradle but Im guessing we wont be eligible.
http://www.lgg3promo.smsrebates.com/LGG3Promo/Default.aspx
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Yeah, it got a bit of press on the blogs. Unfortunately, the rules are very clear that you had to purchase the phone within the promo period, not before.

Missed this by like two weeks. Kind of annoyed about it.

kinjo1023 said:
Missed this by like two weeks. Kind of annoyed about it.
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Missed by a month
Sent from my LG G3

missed it by a day...

Well thanks, you helped me! I didn't know until I saw this, and I bought one today, so cheers:highfive:

just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:

nhugh406 said:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
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I bought mine on launch day and did the same thing, got on LG's site and did the chat and told them it sucked I supported LG from day one and wasn't eligible for the promotion. Rep asked for my address and wouldn't say why. Just gave me a and she said nothing else about it. Asked if there was anything else I needed help with and we ended the chat

nhugh406 said:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
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Did you have to register through the promo?live chat won't hook me up....

Went through live chat...she asked for my email and I received a Congratulations, you are eligible. They send you a spreadsheet to fill out and asked to send in iemi and proof of purchase, with filled out spreadsheet.

I also live chatted and go the hookup. How did you send in your proof of purchase? I just took a picture of the box and attached it to the email along with the spread sheet

Yeah, took picture of the box and a pic of the AT&T receipt and sent it with spreadsheet.

Pretty awesome some of you are getting it. I might do the live chat thing too and see if its my birfday.

That's good info. I was thinking that they might do something for loyal supporters. Looks like I'll chatting with lg later on today!
No matter what, I can never stay away from android for long.

When you talk to them, really lay it on thick, i went the rout of saying I was a longtime samsung user and decided to switch to their product and i was very satisfied that I did. I also threw in "I'd really like to be a long time loyal LG user so i really hope I can get in on this promotion" I've had plenty of practice having to try and get my way with words (lookin at you AT&T)

I just spoke to a customer service rep who took all of my name, address and IEMI. She processed a request to the "Promo Department" due to them being closed on the weekend.
She told me to expect an email or call from them during normal working hours and to make sure I have my receipt with me in case they call. We'll see.

done12many2 said:
I just spoke to a customer service rep who took all of my name, address and IEMI. She processed a request to the "Promo Department" due to them being closed on the weekend.
She told me to expect an email or call from them during normal working hours and to make sure I have my receipt with me in case they call. We'll see.
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Well that was quick. I already received a response saying I was approved for the promo. As previously stated in other posts, they asked that I complete a spreadsheet and send a picture of the packaging label along with proof of purchase. The problem is they didn't attach the spreadsheet.
If anyone has the spreadsheet and can help, I'd appreciate it.

Send me a pm of your email address and I'll send it to you, for some reason i can't upload it as a reply
Sent from my LG-D850 using XDA Free mobile app
---------- Post added at 07:37 PM ---------- Previous post was at 07:33 PM ----------
done12many2 said:
Well that was quick. I already received a response saying I was approved for the promo. As previously stated in other posts, they asked that I complete a spreadsheet and send a picture of the packaging label along with proof of purchase. The problem is they didn't attach the spreadsheet.
If anyone has the spreadsheet and can help, I'd appreciate it.
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Message me your email
Sent from my LG-D850 using XDA Free mobile app

Surprised that the att sales rep didn't mention this.

Does this promo work if I bought through AT&T next today? Or do you have to pay phone off or buy outright?
Sent from my LG-D800 using XDA Premium 4 mobile app

[Q] Brand new OPO, never activated, blocked IMEI!! HELP!

I purchased the OnePlus One Sandstone Black 64 GB directly from oneplus.net after I finally received an invitation on January 09, 2015. I've been playing with it since I received it in the middle of the next week, but have not put in a SIM card. Currently, I'm using with my S5 for a little while longer with t-mobile.
I was looking tonight at different options and used the cricket website to test the IMEI/ESN number for this phone. It came back as blocked. I also used swappa.com and sure enough it's blocked
What in the world can I do?? I tried to post to the oneplus page but don't have enough responses yet. After reading all of the horror stories about their customer service, and since it has been over 14 days, I can only imagine the worst. I will call my credit union and see if I can dispute the charges since I was shipped an unusable (at least I think) phone and certainly hope I won't be expected to pay $349 for something I can't use.
Any help, suggestions, or ideas about what I can do in this situation will be greatly appreciated! Also, has this happened to anyone else?
Thanks!

I'd suggest you open an RMA request with OnePlus, as well as a PayPal dispute. Do the PayPal dispute first so that you can quote a reference number for the case when you request an RMA from OnePlus, they usually are more responsive when there's PayPal dispute involved.
Transmitted via Bacon

Timmaaa,
Thanks for the idea of including the paypal dispute information, that is a great idea! I've added it in my ticket with oneplus and we'll see what happens next.
I did receive a response to the oneplus ticket that I opened last night. Basically in my ticket I was letting them know that I wanted to exchange my phone for one that is not blocked and one that I can actually use. (in re-reading it I may not have been clear enough on what I wanted though, so I was much more specific in my follow up). This was their response:
Hi Scott,
We're sorry that you no longer wish to keep your purchase. Unfortunately, we are only able to process devices or unopened accessory return requests made within 14 days of delivery, in accordance with our Return Policy (http://oneplus.net/privacy-and-legal#returnpolicy). Thank you for your understanding.
Best regards,
Gail​
--Sheesh, that isn't what I said at all

Just reply again, making sure that you're very clear about it being a defective unit.
Transmitted via Bacon

Well, things went from broken to working really quickly. I explained to OP in better detail exactly what was happening and gave them my paypal dispute id. They wrote back to ask me for screen shots showing it was a blocked IMEI/ESN number. This morning when I went back to swappa and cricket the numbers were no longer blocked and showed clear and ready to go.
My best guess is that the blacklist database was having issues last weekend and gave a false report on my phone. I doubt that OP had a chance to fix the issue (I really don't know though I suppose they might have).
Anyway, this ended up with me apologizing to OP, and learning a lesson to wait a few days before jumping off the deep-end when something like this happens. In my defense though, spending $349 on a phone that was blocked was a hard pill to swallow
Timmaaa, thanks again for your help!
Scott

Glad you managed to get it resolved....... Enjoy your OnePlus One

What an experience! :(

Well what can I say, a complete farce from start to finish.
From pre ordering to the numerous phone calls and emails to cancel my order and then to try and return my phone for a full refund.
In the end I had to get the police, Santander bank and trading standards involved to get my money back.
I had to wait 3 weeks for my order to ship to me in which time they wouldn't cancel my order even though the phone wasn't built or shipped.
They then said they would send out a pre paid label for me to return the phone, 6 times I had to request this and they never sent the labels while the 14 day returns time scale ran out due to this! I rang DHL and they told me no request was ever made for a returns label!
This left me with no option but to contact the police ,my bank and trading standards, all of whom were brilliant and helped me out :good:, my bank did a charge bank and refunded me my money back. All emails that I sent and received was shown to the above and once Motorola found out I had contacted the above they refused to respond to me anymore
I now have a brand new and sealed moto x style sat on my shelf , I have my money back and I have done all I can to return the phone, I don't know what to do with the phone now?
This was my 1st experience with Motorola, I have read similar experiences , and no doubt that there are lots of happy customers. How can they treat customers like this.
Motorolas loss was Nexus 6p gain

Interesting, I got my return label in about an hour because I requested it online. No phone call was needed. I didn't send my phone back but I could. From what I have read that is the way to do this, go online, submit a return within a few hours you will have an email with the label, end of the issue. I think you will eventually have to send it back or more legal issues may occur.
Seems to me that the phone support is poor so just don't go through them

I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!

Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk

ant78 said:
I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!
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joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.

joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola

joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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joshuadjohnson22 said:
I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.
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To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !

ant78 said:
To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !
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well good luck and enjoy the nexus

joshuadjohnson22 said:
well good luck and enjoy the nexus
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Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?

ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
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doesn't matter at this point. Within the 14 days you can use the device as a daily driver so to them it doesn't matter. If I were you I would play with it. Just don't break it lol

Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?

ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
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If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk

You know, reading this post just made me decide to go ahead and unlock my device (that I've had for a week) for rooting/moding. I was on the fence because if I unlocked it I would have lost my warranty. But knowing I will never have to deal with Moto Customer Service is a good thing. I won't wanna lose my phone for weeks if something goes wrong anyway, so I'll be better with my local repair shop.
My previous phone, Galaxy S4, developed the dreaded swollen battery. And they wanted me to send it back for a replacement, instead of just sending me a battery. So that makes me not want to deal with customer service at all.
Sorry to hear about your experience. though.

jonathanbailie said:
Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?
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Thanks, it has been a rough ride!
I only cancelled when i saw the nexus 6P

joshw0000 said:
If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk
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Im intending to keep the phone sealed now, i dont think i have heard the last of Motorola support! Lets see how long it takes for them to send out a label now i have my money back!

I got full refund after having phone for like 5 days, unlocked boot loader and all, no issue at all, then bought the bigger internal memory one, which I should have from beginning. i think you go a bad luck kinda deal my friend

Sorry you feel that way...
Sent from my SCH-I545 using Tapatalk 2

ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
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For me, the prepaid return label was FedEx, even though the package originally came DHL. Might want to check with them.

This is why I bought mine from Amazon, but I'm keeping it.

ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
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Motorola contracts FedEx for the return. Not DHL. You went the wrong route.
Also, make sure your Motorola account has the correct email address. I used Google Plus login when I created the Motorola account and it showed some weird email address when I check my Motorola profile. I had to go in there and updated to the correct email address.
You will want to send the phone back. Contact any FedEx retail location, give them your address and they may have your label on file. If you decide to keep the phone, Motorola might bill you for it. If you don't pay, they will send you to collection. Good luck.

essential cutting the price of the ph1 by $200

What's the chance for us early adopter to get a refund? Or are we Sol?

The facebook post says early adopters get a 200 dlls coupon. That could bring the cost of the phone to 300!

They better release the dock before then. =/
Pretty miffed about this.

I smell a death spiral

TheDethEgineer said:
The facebook post says early adopters get a 200 dlls coupon. That could bring the cost of the phone to 300!
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Can confirm, just filled out a small form online, and said it will take "15 Days to process"

Exsurgence said:
Can confirm, just filled out a small form online, and said it will take "15 Days to process"
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That's great! Amazing deal!

Exsurgence said:
Can confirm, just filled out a small form online, and said it will take "15 Days to process"
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Any link to that form?

shooterlgk said:
Any link to that form?
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Link is in their blog post. https://www.essential.com/pages/friends-and-family-offer
While it's nice for them to offer this to us early adopters, it really doesn't benfit us unless they release the dock or other accessories by Dec 15th.

Well, my wife is really enjoying her phone... May pick up a white one for 299 with the code...I think that it's a great value at that price...

Oh, great idea, the white one is a nice idea... lol

Still waiting on them to release the gray and green version. Already have the phone so I am waiting for the dock and or smart home hub. It's nice that they at least gave us early adopters a bone. But without new accessories it really is a waste for us. They have dropped the ball before, so hoping they don't do it again. :/ They have allot of potential I just hope they get there. Also hopefully the lower price leads to more developers jumping in on the device and helping to get the developer section in this community going.

Oh, to have one of those codes. Id then go out on a limb and buy one of these great looking phones.
So tempted, but just not enough at $500.

bought off ebay
I literally bought and paid for a phone off ebay saturday night. the seller shipped it and said he would not work on price.
I want to be able to get a coupon but i'm afraid that "someone" will have already claimed it or essential will not honor it.... If anyone is in same situation, please let me know if you were able to get the coupon.
Thanks!

mongofrye said:
I literally bought and paid for a phone off ebay saturday night. the seller shipped it and said he would not work on price.
I want to be able to get a coupon but i'm afraid that "someone" will have already claimed it or essential will not honor it.... If anyone is in same situation, please let me know if you were able to get the coupon.
Thanks!
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Bought mine on swappa 4 weeks ago, just sended the email to essential so now I'm waiting for their reply, I'll let you know.
Did you alrealy filled up the form for the coupon?

TheDethEgineer said:
Bought mine on swappa 4 weeks ago, just sended the email to essential so now I'm waiting for their reply, I'll let you know.
Did you alrealy filled up the form for the coupon?
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I did not. the seller had the phone until this morning. i asked for the IMEI and he said i would get it when it comes in the mail. so basically can't make the request until i get the imei. i have sneaky suspicion that he may have claimed.... he knew all about the promotion when i sent him a message.

I am just going to get another phone.
I don't think I'm going to bother with the charging pad if they release it in time seeing I keep the phone in a case anyway.

Sent out the info for my credit to Essential, and called Best Buy this morning and got them to price match the new price since I was within my return window (the credit has already shown up on my card).
So I got $200 back from Best Buy and will get $200 credit from Essential. Sweet.
Sent from my PH-1 using Tapatalk

JasonJoel said:
Sent out the info for my credit to Essential, and called Best Buy this morning and got them to price match the new price since I was within my return window (the credit has already shown up on my card).
So I got $200 back from Best Buy and will get $200 credit from Essential. Sweet.
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How did you get them to do that? I haven't bought one, but if I can get them to knock another $200 off the 499, that'd be dope!

So I filled out the form, is there suppose to be an email confirmation?

benjmiester said:
How did you get them to do that? I haven't bought one, but if I can get them to knock another $200 off the 499, that'd be dope!
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No, I originally bought it for $699. Got best buy to price match it back to $499 after the price drop.
Sent from my PH-1 using Tapatalk