Database Info

Confirmed: HTC selling/giving away stock Nexus One accessories (Android sleeve?)

I don't know if this is true or not, but I read a post on HoFo today that said HTC is now equipped to sell original accessories for the Nexus One including the original Android sleeve that ships with the phone.
If you want to give it a shot, the number to HTC's accessory sales department is 1-888-716-3594. I tried calling them today, but they were already closed. I'd call again tomorrow, but I work during their same business hours. For those interested please post if you find out whether or not we can order replacement sleeves instead of haggling with other XDA members for each others.

I called to price out a replacement battery and they took my info and said they would either email or call me with pricing information and could take my order at that point.

What are the chances they're selling the mythical car dock?
(I'm kidding, I assume we'd have heard about it from Google if it was ready).

Please Share
I would love to hear the prices, if anyone gets any information at all, please share

Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.

j.bruha said:
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
Click to expand...
Click to collapse
If that is the case, I might try and get a second one just as a backup

j.bruha said:
Just got off the phone with them. I asked if they carried the stock Nexus One sleeve, he asked if I needed one sent out to me. He asked for my IMEI number, confirmed my address, and said he would send one right out. No charge. I also asked if they carry any other Nexus One accessories and was told only the other original accessories that come with the Nexus. The entire conversation lasted 3 minutes.
Click to expand...
Click to collapse
I wonder how would they feel about sending me one to Finland
Oh, and hey, a tip: if a company gives something for free just to be nice, don't exploit it or they'll stop

Lahdekorpi said:
I would love to hear the prices, if anyone gets any information at all, please share
Click to expand...
Click to collapse
10 dollars I just bought one from htc

oh yeah! i didnt go for the sleeve, i asked for a new pair of headphones! my left earpiece was yanked off at work last week..
first rep. denied my request coz i told her it was my fault my left earpiece came off. DAMN IT!!!! i hate being so honest!
the next day i called again and told the other rep. my headset was defective. THIS TIME I LIED! the rep then processed my request and sent me a new pair. FOR FREE
im not tryin to scam htc or anything, i was ready to buy the stock headphones i like how i can skip rewind play and pause my music with the stock headphones and i think the sound quality was alright. BUT HEY IF THEY ARE GIVING THEM FOR FREE ILL TAKE IT ANYTIME OF THE DAY!
its weird they are not selling them but rather give them to nexus one owners.

maktucali said:
oh yeah! i didnt go for the sleeve, i asked for a new pair of headphones! my left earpiece was yanked off at work last week..
first rep. denied my request coz i told her it was my fault my left earpiece came off. DAMN IT!!!! i hate being so honest!
the next day i called again and told the other rep. my headset was defective. THIS TIME I LIED! the rep then processed my request and sent me a new pair. FOR FREE
im not tryin to scam htc or anything, i was ready to buy the stock headphones i like how i can skip rewind play and pause my music with the stock headphones and i think the sound quality was alright. BUT HEY IF THEY ARE GIVING THEM FOR FREE ILL TAKE IT ANYTIME OF THE DAY!
its weird they are not selling them but rather give them to nexus one owners.
Click to expand...
Click to collapse
What do you mean you were ready to buy??? You just admitted you called in, and chose to lie, to trick them into thinking it was a warranty replacement and send it in for free just so you could save a few dollars on your $500 phone... wow.... what a new level of low.... congratulations to you... I guess my feeling is pitty?
And just for the record, THEY ARE NOT GIVING IT FOR FREE... if it is a factory deffect with yours, then you are entitled to a replacement/fix... it isnt that they are choosing some people, based on what you tell them, to get a free pair...
What happens is that because of ppl abusing the system (i.e. like you) these companies get fed up and make crappy obstacles that genuine users with genuine problems need to jump through in order to get genuine support...

royn said:
What do you mean you were ready to buy??? You just admitted you called in, and chose to lie, to trick them into thinking it was a warranty replacement and send it in for free just so you could save a few dollars on your $500 phone... wow.... what a new level of low.... congratulations to you... I guess my feeling is pitty?
And just for the record, THEY ARE NOT GIVING IT FOR FREE... if it is a factory deffect with yours, then you are entitled to a replacement/fix... it isnt that they are choosing some people, based on what you tell them, to get a free pair...
What happens is that because of ppl abusing the system (i.e. like you) these companies get fed up and make crappy obstacles that genuine users with genuine problems need to jump through in order to get genuine support...
Click to expand...
Click to collapse
His earbuds were BROKEN and they wouldn't replace them knowing he did it so he didn't have much of a choice but to tell them it was a factory defect...It's one thing if you truly broke them and it your just getting them to get them..

Frankly if the guy's willing to buy them but unable to, which is the case right now, I agree with his "white lie" approach. It's not like he's trying to get a second set as a backup or something... i.e. he's not abusing anything here.

like i said i did not go for the sleeve. i have my sleeve my earphone on the other hand broke. so i was gonna BUY a pair but the rep said they DONT sell them IDK why but if it was defective they will send out a pair.
i like the stock headphones. mine broke and i was looking to buy a pair.
how the hell did i abuse htc? coz i lied? i didnt mind paying for headphones but this is the only option to get the stock headphones. call htc and try to buy one they will tell you what they told me. they dont sell them right now. and there is no way of buying one. its not my fault if they are too slow with providing accessories for sale.
i was just sharing my experience with costumer support. and if you got the wrong ideas then you got problems buddy.

uansari1 said:
Frankly if the guy's willing to buy them but unable to, which is the case right now, I agree with his "white lie" approach. It's not like he's trying to get a second set as a backup or something... i.e. he's not abusing anything here.
Click to expand...
Click to collapse
THANK YOU!!!!!!!!!

maktucali said:
THANK YOU!!!!!!!!!
Click to expand...
Click to collapse
... and this is coming from, you guessed it, the guy that sent back a free N1.

yes i know! whats new? whats going on?!

If you guys are trying to get free stuff out of HTC, please don't. They are in some hard times right now.

Called HTC a week ago asking if they were selling any factory oem batteries & sleeves yet... they took my IMEI number and said they'd get back to me...
Never heard from them but 5 days later a brand new factory oem battery and sleeve was sitting in my mailbox!
+1 for HTC customer service!

HTC is pretty cool, just called cause my sister wanted a sleeve for her phone. Asked if they were selling, the rep asked if I had lost it, told him nope. They still sent it out for free.
+1 HTC

just called up, said if i lost mine he could send a new one, told him i did, hes sending a new one.....he said if i needed to purchase another to call customer care, also asked about battery he said buy from google.com/phone

New batch of g2x out.

I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App

Back-ordered and a new batch all in one day. Iz eye n heavon????

regP said:
Back-ordered and a new batch all in one day. Iz eye n heavon????
Click to expand...
Click to collapse
That would be impossible in practical world.
Let us know production date

Yeah, let us know how it turns out. I'm still holding on to mine before I get a replacement through Asurion, i'll have to ask for one from a new batch as well...

besthijacker said:
That would be impossible in practical world.
Click to expand...
Click to collapse
exactly.
10char

cczupich said:
I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??

hire4blood said:
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
Click to expand...
Click to collapse
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.

I'm not sure which one to go with anymore. A fixed G2x with no lcd bleed sounds pretty enticing, but then there's the Sensation with the possibility of root on day one.. and Kal-El is on the way this winter. Android just isn't slowing down, lol.

sensation having root on day one is possible but I wouldn't hold my breath if I were you

Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...

I understand that what the rep told me might or might not be true. But it sounded like t-mobile put the order through lg. T-mobile them selves do not have any phones,i am aware of that, but the processing was fast and I already have a tracking number. I am hopeful but not foolish. I will let u guys know as soon as it comes what the date on it is. The rep said that it will be a new phone not a refurbished one. is there any other way of knowing how the device would be from a new batch?
Sent from my LG-P999 using XDA Premium App

baykakes said:
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
Click to expand...
Click to collapse
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.

jrwingate6 said:
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
Click to expand...
Click to collapse
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!

baykakes said:
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
Click to expand...
Click to collapse
Seriously, I am really not trying to be a bigot, racist or sexist. I have encountered a couple females that knew what they were talking about and I didn't mean to lump all of the females in the same boat. What I really meant to say would come off racist but here goes anyway. As soon as I here a voice from a female that sounds like she's straight out of the ghetto I will hang up and call back. If the person sounds educated I will remain on the line and give them a chance.

Camille68 said:
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
Click to expand...
Click to collapse
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.

jrwingate6 said:
It might sound racist but it's the god damn truth.
Click to expand...
Click to collapse
Good Sir you now grace my signature of awesome quotes LOL!!!

Horsey said:
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
Click to expand...
Click to collapse
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

I thought I killed my G2x Tuesday and ordered a replacement. It was a refurb I guess (in a white box). It had really bad screen bleed so I just mailed it back.
I got my original one working anyway.

Camille68 said:
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
Click to expand...
Click to collapse
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?

hire4blood said:
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
Click to expand...
Click to collapse
I'm sure they reflash them when the refurb them.

What would you do if you were sent 2 g2xs for replacement instead of 1? :/

Ok I got a freezing g2x monday as a new web online purchase. I then called this morning to get a exchange and they wanted to charge me and blah blah it was a hassle. Took two hours for them to finally agree to give me a new phone, not refurbished, no fees and overnight shipping. Except his boss was out and he needed him to sign off on it.
Well anyways, once before I had a replacement not get ordered so now I check my **** 5 hours later. Well, I called back and got this lovely rep, she didn't see the new order and I said, "well the gentleman that helped me before had to wait on his supervisor to sign off and maybe that's why you don't see it yet?" She then just kinda kept blabbing and said, "Well, ill make sure ones ordered right now so we know, Ill get you a confirmation number as well". I said "thanks".
Well I checked my emails about a half hour later for the confirmation email and there was 2 order numbers. One at 2:03 pm and another at 2:28. I figured well ****. I read before where this happened but forgot what they did. I also got ups tracking numbers for each one. So Im assuming 2 are on there way.
So if they send 2 what do I do? Well I was majorly jacked around today and have spent many many dollars to tmobile. LOL SO im thinking sounds fair. I mean how can they know and charge me? they both were free and say free on the order page, and they only need 1 device back right?
So im thinking about keeping them both, and selling one. I just got a photo radar ticket and could use the 300 bucks for that.. lmfaoooo
SO, I think If there's no way for them to tell, and I get two, (PRAY) and they only need one back. HOW CAN I GO WRONG?
WHAT WOULD YOU DO WWYD? lol

Yikes not this type of thread again. Massive debate
Sent from my GT-P1000 using Tapatalk

if it's in their system that they sent you 2 they'll know and will probably ask you eventually

Personally, I think its morally wrong, but if you're in desperate need of the money, say you only received one...
Sent from my LG-P999 using XDA App

If I knew there was no possible way they would know they sent me two than I would do what any working man in this type of economy would do. SELL ONE!
Chances are their system knows you have two so I would just call them and let them know. Or call and beat around the bush. Ask vague questions to see if they know you have two.
I know there is going to be some people on here calling ne immoral but o well. Unless you've never done anything wrong in your life than your just preaching to the choir.
Sent from my HTC Sensation 4G using XDA Premium App

If its not in their system that they sent two I'd keep it. No shame in my game.

I agree with the majority. Times are hard and T-Mobile screwed us over with the G2x by offering most of us a myTouch 4g or a G2 as a replacement. Do what you gotta do!
Sent from my LG-P999 using XDA Premium App

Ok so why would they check my system? And just look for a issue?
I don't see them finding out even with it in the system.... cause what's that mean? Ok in there system? How do they go, oh woops we accidently sent him two. Hell they barely know anything ....
Even if in system how will it get back to me when they get a original back...?
Tmobile.com doesnt even show any order placed... They did it directly through the loyalty department and telesales...
If they get there phone back and there not charging for either, why would they hassle me?
I get there system could show they sent me two, but if they don't catch it now, why would they later? And why would they just search my account going huh? Lol especially if I lay low and not call em...
I'm gonna take my chances and play dumb if they find out... not my fault, hell maybe they told me they were sending me a free one for my troubles? Lol
EDIT: Hell if anything ill just hold onto it for a bit and see if they catch it within a couple weeks. If not, I should be good. If so, Ill just send back.
MEH, I think if this is their fubar. I just play stupid. HUH, I have 2 lines with g2xs, I thought they were sending 2. lol

also, wouldnt it be better their both in their system? instead of 1 not being in it? cause then that phone disappears and now its got to be tracked and theres a signature? Where as this way, its accounted for, and not missing. Its delivered?
I dont know. I think Im gonna hang onto it for about a month and see what they do. I just dont see how they can make 2 orders send them, get the phone back they wanted and still catch it. If 2 was just sent with only 1 order, that IMO sounds worse.
Like Jw had happen, Tmobile told him to keep his G2x when he got a sensation also. Maybe they sent me 2 for my troubles hell. Like I said, maybe I said I even called and they told me dont worry about it and just keep it. Now im being charged?
Tmobile and their notes are so all over the place I think I could even get out of it If I needed too.
WHO knows.
IF both phones are on a separate order, and both are delivered, and the defective one gets back. Wheres there a issue to them? like I said they dont know what a rep did for me. The last rep could have hooked me up. Like they did JW

If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App

unique77 said:
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
again. how would they even go about finding out? both phones are sent, delivered. Paid. Dont see how they could charge me later.
My point is, ok, they see 2 orders. Now what? and who sees it? Is there a person just randomly looking at accounts for weirdness?
I just dont see the scenario where they all the sudden just randomly audit my account and go hmmmm . Why are there 2 phones sent.
BOTH PAID, sent, Delivered. Now bam its just notes in the past now. They get the phone back they wanted. HOW CAN THEY TELL? ya the notes or online will show 2 phones sent, but again, bills and etc are computer automated generated. So if it shows no charges. HOW CAN I BE BILLED?
I can see if I paid 249 for one. Got sent two and was like ****. the paperwork also says 249. THEY BOTH Say PAID.
SCENARIO: rep just randomly looks, sees 2 phones, and just sends me a bill? The phone is out of their hands.

If two have been sent separately then each is going to have its own RMA number. If that RMA number is not scanned in by T-Mobile's receiving department then in all likelihood your account will be hit with an unreturned item fee.
So in order to avoid a lot of unnecessary hassle with your account you need to call them and tell them what happened. They will then tell you to either refuse one or which package to use for your original phone and which one to use for the extra.
Ideally it'd be nice to receive both and test each to see which is the least problematic (I just don't have faith that any G2X is actually fully reliable) and then return the buggiest. However you only have a one week before they'll tack on that unreturned item fee, and while I'm sure they'll refund it once they get the phone, it's just more work for you.

unique77 said:
If you got tracking numbers for both, they will know for sure you received two. Not worth the risk of you selling it only to have tmobile suddenly slap an over 200 bill in your account.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Im just trying to find all loop holes. WHO IS THEY? the computer? Or Reps? cause if I didnt call for say 2 months, then what? who sees it? There both paid, not cost anything. WHO SEES IT?

KeithLM said:
If two have been sent separately then each is going to have its own RMA number. If that RMA number is not scanned in by T-Mobile's receiving department then in all likelihood your account will be hit with an unreturned item fee.
So in order to avoid a lot of unnecessary hassle with your account you need to call them and tell them what happened. They will then tell you to either refuse one or which package to use for your original phone and which one to use for the extra.
Ideally it'd be nice to receive both and test each to see which is the least problematic (I just don't have faith that any G2X is actually fully reliable) and then return the buggiest. However you only have a one week before they'll tack on that unreturned item fee, and while I'm sure they'll refund it once they get the phone, it's just more work for you.
Click to expand...
Click to collapse
No I dont think thats true. Cause the phone Im replacing now, which was brand new, came with a RA number/sticker and I didnt have to send anything back. So, if they didnt get anything back but sent a RA number, why didnt they charge me?
Also the new phones are coming just like this. NEW, not exchanges. So, just like this one I have now, With the RA number, Ill keep one, just set it aside for a bit and see what happens, and then the other one ill send my replacement back.
I see what your getting at with the RA number but again, my new device had one also and it needed no return. So I dont think the new package would be treated any different.
EDIT: so, again ill cover my tail. Not open the box just hold onto it. Then if charged or issues Ill just return it. They will credit my account back. Ill just say I forgot about it, been very busy and should have returned it. Give it till next billing cycle and if Im in the clear. Do what I need with it. You would think that if they will find out after the fact. They would have found out before they were sent. I mean, same time within 20 mins of each other, they couldnt figure that out, but yet they will figure out after the fact? MEH call me a believer but I think Im golden.

I wish i could get sent 2 that way i could hold up the wobbly legs of my table on both sides.

smashpunks said:
No I dont think thats true. Cause the phone Im replacing now, which was brand new, came with a RA number/sticker and I didnt have to send anything back. So, if they didnt get anything back but sent a RA number, why didnt they charge me?
Also the new phones are coming just like this. NEW, not exchanges. So, just like this one I have now, With the RA number, Ill keep one, just set it aside for a bit and see what happens, and then the other one ill send my replacement back.
I see what your getting at with the RA number but again, my new device had one also and it needed no return. So I dont think the new package would be treated any different.
Click to expand...
Click to collapse
After I received my replacement I sat on it a few days before doing anything with it and waited 6 days before returning the original and then 1 week to the day from which I received it I got a text from T-Mobile kindly reminding me to return it. No charge was put on my account as they received it that day or the next.
Just because there was an RMA sticker with your first doesn't mean anything. In the fulfillment department they would probably scan the box they are shipping you and enter it as a new or replacement device. If it's a replacement then there is a timed event placed in their database set up to activate on the RMA sticker that is being sent to you. If it is not scanned within a certain period you'll be charged.
This is an automated event. No one is sitting around looking at people's accounts to determine if something is expected from them.
You can play dumb and try and pretend that you didn't receive it, although I received e-mails from them telling me my phone had been delivered, so they are tracking it. You'll know within 1-2 weeks whether or not they are expecting two phones returned from you. If you try to rip off T-Mobile just wait before doing anything with the spare phone.

KeithLM said:
After I received my replacement I sat on it a few days before doing anything with it and waited 6 days before returning the original and then 1 week to the day from which I received it I got a text from T-Mobile kindly reminding me to return it. No charge was put on my account as they received it that day or the next.
Just because there was an RMA sticker with your first doesn't mean anything. In the fulfillment department they would probably scan the box they are shipping you and enter it as a new or replacement device. If it's a replacement then there is a timed event placed in their database set up to activate on the RMA sticker that is being sent to you. If it is not scanned within a certain period you'll be charged.
This is an automated event. No one is sitting around looking at people's accounts to determine if something is expected from them.
You can play dumb and try and pretend that you didn't receive it, although I received e-mails from them telling me my phone had been delivered, so they are tracking it. You'll know within 1-2 weeks whether or not they are expecting two phones returned from you. If you try to rip off T-Mobile just wait before doing anything with the spare phone.
Click to expand...
Click to collapse
Ok, now that makes some sense.
Yea, sounds like maybe they could know in that mannor, but, will see. Hopefully they are sent as new devices and not a replacement. Ill do my research up till then and see whats up. Ill definitely See whats up but your post made good sense. THis is why I made the thread. To see which actually happens..
EDIT: the way they had to do the exchange/new phone was like just having a new order. Not replacement. cause of some loop hole. So maybe since the had to do it that way they wont have the replacement RA number. WHO knows. LOL
but interesting and Im gonna play a lil
also, i just remembered that I before have gotten order placed/ replacement placed texts also. Ive yet to receive these. I think because were going around the usual way to get me the phone. So I dont know. cause even online under recent order info on MYTMOBILE.COM it doesnt show any orders placed either. VERY strange.
even when I call 611 it doesnt have any info on orders. It just says my old order that was already shipped that im replacing. GONNA KEEP A EYE ON THAT. I think the way they had to loop around may help

If you are a thief, you are a thief. If you are a honest good person, you are a honest good person. This should not be a difficult decision.
If I can screw you out of a few hundred bucks, should I? Based on many responses I should rip you off for all I can.

Give them 60-90 days from when they shipped you the phones. after that, they don't have a leg to stand on. (this is of course unless they contact you about it prior to 90 days)

jcbofkc said:
If you are a thief, you are a thief. If you are a honest good person, you are a honest good person. This should not be a difficult decision.
If I can screw you out of a few hundred bucks, should I? Based on many responses I should rip you off for all I can.
Click to expand...
Click to collapse
lol I love your response. HEHE Make me sound like a theif and if I do this im no good. LMFAOOO. that said. Im doing it. Hmmmm I think like this. Ive spent hours of time fighting just for a replacement. Bought a g2x full price, vibrant full price, sensation for 300 and had it replaced like crazy in which they also forgot once to send a replacement so I waited a week for nothing. Pay 160 a month. Blah blah. So in a year ive spentttt?
about 1300 on phones alone. 160x12= 1,920 dollars. Waiting for mad time for replacements cause they put out crap (sensation) and half the lgs lol. SOOOOOOOOOOOOOOOOOOOOOOOOOO
Im gonna play a lil
ALSO, IF I screwed you over half the time, overcharged you, throttled you for what your paying for, had service shotty, rude customer service, forgot some orders, charged you fees etc. Then yes, BY ALL MEANS PLEASE IF I DROP MY WALLET, take that ***** I deserve it

[Q] do i need proof of purchase for phone repair??

i bricked my galaxy s II (dont ask...) and i sent it in. i dont have a proof of purchase, and the status currently says awaiting POP or proof of purchase. so i called and asked about it and got a mixed answer between i do need it and i dont need it... its some what confusing. what do you think?

Absolutely. They don't just repair any broken phone someone sends in.
--
Sent from my CyanogenMod-powered TouchPad.

TheBiles said:
Absolutely. They don't just repair any broken phone someone sends in.
Click to expand...
Click to collapse
That makes sense, although I never had to provide any proof of purchase. Then again, I've only sent phones in that were on a contract, so maybe that works as such.

upichie said:
That makes sense, although I never had to provide any proof of purchase. Then again, I've only sent phones in that were on a contract, so maybe that works as such.
Click to expand...
Click to collapse
same, so i dont see why this time would be any different? at first they said i needed the POP but after she put me on hold for a few minutes she came back and said it was being evaluated and it should be back to me within 5-7 business days. however, the tracking status still says awaiting POP... da hell?

minnieman said:
same, so i dont see why this time would be any different? at first they said i needed the POP but after she put me on hold for a few minutes she came back and said it was being evaluated and it should be back to me within 5-7 business days. however, the tracking status still says awaiting POP... da hell?
Click to expand...
Click to collapse
I guess you could wait it out and see.

If you buy it from a big-name store such as the typical phone retailers on the high street, they should just bung the numbers in their system and find out when you bought it.
I cannot even fathom why they even ask for PoP to see the date you bought it and such for phones that haven't even been out for more than 6 months half the time: it's pretty obvious a standard 1-year warranty would still be in date.
I bought my phone off eBay so I hope should I ever need it I can send it to a qualified service centre.

russ18uk said:
If you buy it from a big-name store such as the typical phone retailers on the high street, they should just bung the numbers in their system and find out when you bought it.
I cannot even fathom why they even ask for PoP to see the date you bought it and such for phones that haven't even been out for more than 6 months half the time: it's pretty obvious a standard 1-year warranty would still be in date.
I bought my phone off eBay so I hope should I ever need it I can send it to a qualified service centre.
Click to expand...
Click to collapse
The Paypal invoice works just fine. I sent in my $1700 DSLR to Canon for warranty repairs with one, and there weren't any issues.
--
Sent from my Droid Bionic.

you know what? im going to call again and get this straightened out, its just ridiculous.

I recently brought mine in to the store and after hours of dealing with them then phone support they sent me a new phone. I never showed my receipt.

Please use the Q&A Forum for questions Thanks
Moving to Q&A

[Q] HOW do i return the nexus 5 and get a full refund?

So both my brothers have iphone 3g, both their phones are messed up so i thought i'd do something nice and buy them both nexus 5 phones. Turns out they both think it's too expensive and i should have not wasted my money and they want me to return the nexus and get a refund. Question is how do i do that? On amazon, it's extremely easily to print out return forms but google is so hard. There used a be a contact email for google support but now i don't see it anywhere.
How do i return and get a full refund on both the nexus 5? Also is it like amazon, meaning that they will have a prepaid shipping label or do i have to pay for the return shipping? DOES google also charge a restocking fee? Both the nexus 5 boxes have not been opened at all so it's still brand new, would i get a full refund? thanks in advance!

Just a thought, you could try helping out people in your area stuck in the queue and selling it to them?
Sent from my C6906 using xda app-developers app

jinjin12 said:
So both my brothers have iphone 3g, both their phones are messed up so i thought i'd do something nice and buy them both nexus 5 phones. Turns out they both think it's too expensive and i should have not wasted my money and they want me to return the nexus and get a refund. Question is how do i do that? On amazon, it's extremely easily to print out return forms but google is so hard. There used a be a contact email for google support but now i don't see it anywhere.
How do i return and get a full refund on both the nexus 5? Also is it like amazon, meaning that they will have a prepaid shipping label or do i have to pay for the return shipping? DOES google also charge a restocking fee? Both the nexus 5 boxes have not been opened at all so it's still brand new, would i get a full refund? thanks in advance!
Click to expand...
Click to collapse
I think there's a number to call on the Google play site in Devices section. As far as I know, you can get a full refund if the device is defective. I never heard of a full refund if the buyer "doesn't want it anymore" when buying from Google play. If you manage to return it, they'll look at the phone before they give you a refund. Again, that is if it was defective.

Google return policy found here: https://support.google.com/googleplay/answer/2411741?hl=en

custo said:
Just a thought, you could try helping out people in your area stuck in the queue and selling it to them?
Sent from my C6906 using xda app-developers app
Click to expand...
Click to collapse
+1

You could always go the ebay route. If anyone comes in here chiming that you shouldn't make a profit, just remember you bought these with the intention of helping your brothers out.

donatom3 said:
You could always go the ebay route. If anyone comes in here chiming that you shouldn't make a profit, just remember you bought these with the intention of helping your brothers out.
Click to expand...
Click to collapse
Heck, I could sub for one of your brothers and you could give one to me.

Have sent mine back nearly 2 weeks ago - still waiting for refund. Everytime i chase up. the support team read the same scripts and say it takes 14 days. However they can't even track my return. despite them sending me the return label and me being able to see the return being delivered to them on the parcel force site.
Very very disgraceful service.