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Are they a trusted electronics vender? Do they deliver on time? Do they have any hidden fees? Have any of you bought from them?
Handtec
Hello mate,
i have order a phone from them and they delivered it as promised, and overseas as well. In addiction i used they price match and i got 10£ off.
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dan: 2 things
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dan: and also more requests for ID?
Customer Services (Z811): the accounts is playing up
Customer Services (Z811): have you sent in ID for your order
Customer Services (Z811): ?
dan: Yeah a bank statement, passport, and paypal reciept
dan: And yet you are still asking for more including a bank statement?
dan: The phone has been delayed already as it is, and now this.. I had to travel to scan the ID and so I thought Id send 3 things, others in the forum havent needed anything in some cases
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So I bought a Sapphire Blue 128/6GB Dual Sim U11 and discovered it does not have Wifi Calling and Voice Over LTE for the EE network in the UK.
I only bought this phone just before Christmas day and trying to get a response from HTC is like trying to get blood out of a stone.
I tried through the support pages on HTC UK and got no response, then tried through the Digital River page to contact HTC.
Eventually get a response and they want me to post the phone to Janki, ul. Falencka 1B, Raszyn, 05-090, Poland
Is this correct?
I then received a separate ticket with a sheet to attach to the order, I opened the PDF and it's for a repair! I don't want the device repaired as it is working perfectly fine, just not adequate for my needs and want to return it for a refund.
Tempted to stick the thing on eBay and cut my losses if this is how incompetent HTC are at customer service.
Digitalriver seems to be a software delivery company. Do not send it to them unless you bought it from them.
The problem isn't the phone. It is the carrier. EE only allow branded phones to use their facilities on pay monthly contracts. WiFi calling isn't available on ee payg.
As the phone isn't faulty you're not entitled to a refund. If the phone is capable of wifi calling in the advertising but you can't find *excluding ee* then it isn't sold as advertised under the Trade Descriptions Act. The seller would have to either make it work or refund you.
If you bought it from HTC directly then you'll have to contact them. You can contact HTC via their .com website and choose the support section, live chat. This is best at around 7pm UK time as this works out around 2pm Eastern USA, 9am Western. I spoke to them myself yesterday at that time for a question I had.
You could ask EE if there is any way that they can manually provision the phone to use wifi calling..
shivadow said:
Digitalriver seems to be a software delivery company. Do not send it to them unless you bought it from them.
The problem isn't the phone. It is the carrier. EE only allow branded phones to use their facilities on pay monthly contracts. WiFi calling isn't available on ee payg.
As the phone isn't faulty you're not entitled to a refund. If the phone is capable of wifi calling in the advertising but you can't find *excluding ee* then it isn't sold as advertised under the Trade Descriptions Act. The seller would have to either make it work or refund you.
If you bought it from HTC directly then you'll have to contact them. You can contact HTC via their .com website and choose the support section, live chat. This is best at around 7pm UK time as this works out around 2pm Eastern USA, 9am Western. I spoke to them myself yesterday at that time for a question I had.
You could ask EE if there is any way that they can manually provision the phone to use wifi calling..
Click to expand...
Click to collapse
1. VoLTE and Wi-Fi calling works fine on the U11 on stock unbranded firmware. The reason it isn't there on the dual sim model is simply because EE carrier settings seem to be amiss on dual sim firmware. Wouldn't surprise me if op flashed custom ROMs that support dual sim firmware and managed to get both working.
2. You have 14 days to return any product or cancel any contract for ANY reason apart from personalised products or earphones
Op, contact them again via live chat between 9am-6pm or phone them 0203 684 5000 and talk to them directly
Galactus said:
1. VoLTE and Wi-Fi calling works fine on the U11 on stock unbranded firmware. The reason it isn't there on the dual sim model is simply because EE carrier settings seem to be amiss on dual sim firmware. Wouldn't surprise me if op flashed custom ROMs that support dual sim firmware and managed to get both working.
2. You have 14 days to return any product or cancel any contract for ANY reason apart from personalised products or earphones
Op, contact them again via live chat between 9am-6pm or phone them 0203 684 5000 and talk to them directly
Click to expand...
Click to collapse
14 days only if it is faulty, not as described, not satisfactory or not fit for purpose and you must tell them in writing within 14 days but is not a given as it purely up to the "retailers" refund policy.
Please give correct information as you are another who doesn't know the law.
Here is a link that will break it down to layman's so you can understand it in future: https://www.money.co.uk/guides/your-refund-rights-explained.htm
Also the 30 day contract cooling off period doesn't apply as he didn't get it on contract from ee or htc. He bought the device direct and loaded his own sim.
Thanks.
shivadow said:
14 days only if it is faulty, not as described, not satisfactory or not fit for purpose and you must tell them in writing within 14 days but is not a given as it purely up to the "retailers" refund policy.
Please give correct information as you are another who doesn't know the law.
Here is a link that will break it down to layman's so you can understand it in future: https://www.money.co.uk/guides/your-refund-rights-explained.htm
Also the 30 day contract cooling off period doesn't apply as he didn't get it on contract from ee or htc. He bought the device direct and loaded his own sim.
Thanks.
Click to expand...
Click to collapse
What are you talking about.
Firstly, your own link states
When you buy goods online, over the phone or by post you have 14 days' grace after receiving your order (or signing up to a service) to change your mind and cancel, and this can be for any reason.
You will be protected by the Consumer Rights Act 2015, which apply if you buy something away from the seller's premises, such as at home or at work.
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Click to collapse
Secondly, I have returned many products purchased online within 14 days with zero hassle from everyone apart from very.co.uk who crumbled too once I mentioned the distance selling regulations.
It would seem you are the one who doesn't know UK law lol
Let me also add my own source
Online, mail and phone order sales
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. Sales of this kind are known as ‘distance selling’.
You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you.
You must refund the customer within 14 days of receiving the goods back. They don’t have to provide a reason.
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https://www.gov.uk/accepting-returns-and-giving-refunds
Op, you're dangerously close to being outside of the 14 day window.
Let me explain myself a little better, I was in a bit of a rush when I wrote the original message. I already own a Black U11 4GB UK model and wished I bought the Sapphire Blue when I saw one in the flesh, decided to for a small upgrade hence the 128GB, 6GB memory and dual sim. My Black 4GB model is still within the extended return window from Amazon as I bought it in December.
After reading around about a lot of hassle trying to get a refund from HTC directly I may just stick with the Blue 128GB phone as I don't want to be chasing a refund for months on end, I can still send back my 4GB black model to Amazon. Plus I'm pretty much past the 14 day window seeing as HTC took so long to respond to me.
My 4GB Black model is unbranded and HTC_001 and supports Wifi Calling and Voice Over LTE as it popped up when I put my EE sim in.
I guess I could always root the dual sim model if I really wanted the network features, I've not had Wifi Calling before so that's not so much an issue but I had Voice Over LTE on my HTC One M9, it's a feature I would miss but it's not the end of the world.
Has there been anyone that has managed to Wifi Calling + Voice Over LTE working after rooting the phone, what firmware to flash etc?
Just thought I'd add an update.
Updated the phone to Oreo, Wifi calling and Voice Over LTE is now working
I will be keeping this phone.
Hi guys !
I bought a Smartphone from an Online Shop in China...the price were awesome and I jump on the opportunity
However, for safety purposes (it is the first time that I payed so much from chines online shop), I payed for an transport insurance that will payback if the phone get lost in the "journey" from China to Europe.
By tracking system info, I know that the phone get to Spain, than Portugal (no customs system )...but it's been a while since the phone is stuck in Lisbon and, next week, the deadline for the reception of the good will come to an end....
Now, my question is:
If I activate the insurance from China, since the deadline is overdue and Lisbon won't answer my requests for more informations, and that, by some miracle, the phone finally get to my address (it happened for some goods in the past), will the phone works?
I don't know if the seller will blacklist the phone in China or in worldwide carriers....in fact, I don't even know if I will get a payback
Thanks for the help !!
Shurykan said:
Hi guys !
I bought a Smartphone from an Online Shop in China...the price were awesome and I jump on the opportunity
However, for safety purposes (it is the first time that I payed so much from chines online shop), I payed for an transport insurance that will payback if the phone get lost in the "journey" from China to Europe.
By tracking system info, I know that the phone get to Spain, than Portugal (no customs system )...but it's been a while since the phone is stuck in Lisbon and, next week, the deadline for the reception of the good will come to an end....
Now, my question is:
If I activate the insurance from China, since the deadline is overdue and Lisbon won't answer my requests for more informations, and that, by some miracle, the phone finally get to my address (it happened for some goods in the past), will the phone works?
I don't know if the seller will blacklist the phone in China or in worldwide carriers....in fact, I don't even know if I will get a payback
Thanks for the help !!
Click to expand...
Click to collapse
Why would a seller blacklist a phone they are knowingly selling? Was it listed for sale as a black listed item?
Sent from my iPhone using Tapatalk Pro
jr866gooner said:
Why would a seller blacklist a phone they are knowingly selling? Was it listed for sale as a black listed item?
Sent from my iPhone using Tapatalk Pro
Click to expand...
Click to collapse
If the phone doesn't reach the client...it could mean 2 things, or it's lost or it was robbed by someone in the chain of transport...at least that's how I think.
Shurykan said:
If the phone doesn't reach the client...it could mean 2 things, or it's lost or it was robbed by someone in the chain of transport...at least that's how I think.
Click to expand...
Click to collapse
So... No ones knows if a blacklisted phone in China will work in Europe?
Hey guys,
any advice about how to get the P7Pro sent to my country(Portugal)? My friend in Germany already received the P7Pro, but DHL told him that as soon it arrives in Portugal, because of the battery, it will be transfered back to germany!?
Which company can send it to my country with no restrictions? UPS?
thx in advance
refedit said:
Hey guys,
any advice about how to get the P7Pro sent to my country(Portugal)? My friend in Germany already received the P7Pro, but DHL told him that as soon it arrives in Portugal, because of the battery, it will be transfered back to germany!?
Which company can send it to my country with no restrictions? UPS?
thx in advance
Click to expand...
Click to collapse
It shouldn't, because my friend from Germany recievied it there and sent via DHL to Hungary. So, everything was fine. Same rules I suppose in Portugal.
My friend had to use Hermes from Germany back in the Pixel 3 days because of this reason.
Indeed standard DHL for private parcels does not allow for international shipping of dangerous goods, which includes devices including Lithium batteries What adds insult to the injury is the fact that this vital information is somewhat hidden and of course you are not informed when buying the parcel shipping (at least not online/via App)..... Don't ask why I know
Of course you can "play lottery" and hope the parcel is not caught .....
As alternatives apparently Hermes is a good as already pointed out, a bit more costly (but also faster) are UPS and also DHL Express....
Well, I went for the DHL Express Costs about 108€!!! My friend went to DHL and the guy suggested him to send with DHL Express.
Besides my P6, now I'm sure I'll sell the Pixel watch LTE too
Would have been easier and a lot cheaper to use a parcel forwarding service.
I ordered the phone from Google Store Germany, cost me like € 5 to get it delivered to Lithuania.
Hi guys,
I recently got my friend in Zhuhai China to purchase this phone from the Xiaomi store there. She had tried every courier (DHL, EMS, China Post etc) but is unable to post this phone to me here in Australia. They are all saying that they are unable to because the phone has an embedded Lithium Ion battery. Can someone who has successfully imported this phone from China advise how this can be done?
Thanking you in advance for your assistance
The seller I bought from shipped mine to me using FedEx. I have returned a phone before using DHL though so im not sure why your friend wasn't allowed to ship it with them.
ajap88 said:
Hi guys,
I recently got my friend in Zhuhai China to purchase this phone from the Xiaomi store there. She had tried every courier (DHL, EMS, China Post etc) but is unable to post this phone to me here in Australia. They are all saying that they are unable to because the phone has an embedded Lithium Ion battery. Can someone who has successfully imported this phone from China advise how this can be done?
Thanking you in advance for your assistance
Click to expand...
Click to collapse
DHL Battery Shipping Policy
DHL accepts Lithium Metal and Lithium-ion batteries and cells contained within mobile phones for shipping in its Domestic and International networks.
My Mix Fold 2 was shipped Hong Kong to Canada by DHL. On the Declaration Form which the shipper signed, the box "does the shipment contain hazardous goods" is ticked "no".
ajap88 said:
Hi guys,
I recently got my friend in Zhuhai China to purchase this phone from the Xiaomi store there. She had tried every courier (DHL, EMS, China Post etc) but is unable to post this phone to me here in Australia. They are all saying that they are unable to because the phone has an embedded Lithium Ion battery. Can someone who has successfully imported this phone from China advise how this can be done?
Thanking you in advance for your assistance
Click to expand...
Click to collapse
yes, I had the same thing with the person that bought me the phone in China. They had to ship the phone to Hong Kong then a shipping service there ships it. That's the only option I was told
knives of ice said:
yes, I had the same thing with the person that bought me the phone in China. They had to ship the phone to Hong Kong then a shipping service there ships it. That's the only option I was told
Click to expand...
Click to collapse
We tried sending to my sister in HK also but my friend said that the couriers were still saying the same have battery no send policy. Knives do you mind sharing your person's contact details so my friend can give him a call? PM me if you can. Cheers.