stock camera apps bugged? - ASUS ZenFone 6 (2019) Questions & Answers

hello guys,
so i just bought this zenfone 6 several days ago,
i noticed the problem with the flip camera, each time i switched to selfie mode, camera flip up and says camera cannot flip, so the camera position is in selfie position, but the image is inverted.
i tried 3rd party apps like gcam and open camera , it still shows camera cannot flip, but the image is not inverted.
any thought on this? i already run the camera calibration.
thanks before.

kisaraki3 said:
hello guys,
so i just bought this zenfone 6 several days ago,
i noticed the problem with the flip camera, each time i switched to selfie mode, camera flip up and says camera cannot flip, so the camera position is in selfie position, but the image is inverted.
i tried 3rd party apps like gcam and open camera , it still shows camera cannot flip, but the image is not inverted.
any thought on this? i already run the camera calibration.
thanks before.
Click to expand...
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Are you using a screen cover or protective glass?

_jis_ said:
Are you using a screen cover or protective glass?
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Click to collapse
hi jis, thanks for the reply,
i didnt use any cover or protective glass.
this morning i brought the device to the service center and they said it was the camera motor problem.
strangely, if i managed to hold the camera a bit before it fully flipped, the image isn't inverted, i guess this is a temporary fix until the new motor parts from the service center come.

kisaraki3 said:
i guess this is a temporary fix until the new motor parts from the service center come.
Click to expand...
Click to collapse
If I understand you correctly, you say that the service center wants to repair the motor of the device. Frankly speaking, I would not accept this but would demand either a completely new phone or a refund. I don't think it is a good idea to have a new device opened and tinkered around with just after I bought it. I would expect it to be functional completely. In fact, you are losing value right away if they repair it. (just my opinion)

Related

***Rear Camera sensor isn't in the centre of lens

Hey guys.
I just got my new s6 and it appears the the rear camera sensor is not in the middle of the lens. Also when i tilt the phone it may even move, unless its just me seeing things... I'm not entirely sure.
The camera works fine from what i can tell, Should i be worried?
I tried to take a photo but my old phone doesn't pick it up in good enough detail.
isaacgalaxy said:
Hey guys.
I just got my new s6 and it appears the the rear camera sensor is not in the middle of the lens. Also when i tilt the phone it may even move, unless its just me seeing things... I'm not entirely sure.
The camera works fine from what i can tell, Should i be worried?
I tried to take a photo but my old phone doesn't pick it up in good enough detail.
Click to expand...
Click to collapse
No, you should not be worried. This is how OIS works.
isaacgalaxy said:
Hey guys.
I just got my new s6 and it appears the the rear camera sensor is not in the middle of the lens. Also when i tilt the phone it may even move, unless its just me seeing things... I'm not entirely sure.
The camera works fine from what i can tell, Should i be worried?
I tried to take a photo but my old phone doesn't pick it up in good enough detail.
Click to expand...
Click to collapse
Lol
Welcome to the wonderful technology of OIS

Rear camera focusing problem

Hi to all!
I'm experiencing a weird issue with then main rear camera, not the wide one...and the problem is that the camera most of the times refuse to focus properly the scene, resulting in a blurry photo.
As you can see on the attached photos, i've just taken a random shot opening the camera app, touch to focus and then shoot...with a blurry one.
Then...i've done a weird thing: just tapped with my fingers close to the camera lens, taken another shot...and then camera focused properly the scene...
I've cleared cache of the camera app, reset settings of camera app...went into safe mode and taken many other shots...with the focus problem that was present on two of almost 6/7 shots...
The phone it's less than a month old...and taken a little hit near my desk, but nothing dangerous or dramatic...could be this the cause?
Anyone can help?
I am also facing focus problems
When trying to focus nearby subjects it won't focus at all. Tried testing it alongside an S10 and the S10 got into focus without any effort, but my S10e did not even properly focus objects 10cm away. Wonder if it is a software issue or a hardware one.
--anx-- said:
Hi to all!
I'm experiencing a weird issue with then main rear camera, not the wide one...and the problem is that the camera most of the times refuse to focus properly the scene, resulting in a blurry photo.
As you can see on the attached photos, i've just taken a random shot opening the camera app, touch to focus and then shoot...with a blurry one.
Then...i've done a weird thing: just tapped with my fingers close to the camera lens, taken another shot...and then camera focused properly the scene...
I've cleared cache of the camera app, reset settings of camera app...went into safe mode and taken many other shots...with the focus problem that was present on two of almost 6/7 shots...
The phone it's less than a month old...and taken a little hit near my desk, but nothing dangerous or dramatic...could be this the cause?
Anyone can help?
Click to expand...
Click to collapse
gokulpoovalliyil said:
When trying to focus nearby subjects it won't focus at all. Tried testing it alongside an S10 and the S10 got into focus without any effort, but my S10e did not even properly focus objects 10cm away. Wonder if it is a software issue or a hardware one.
Click to expand...
Click to collapse
In my experience, close objects was focused properly...but distant objects/scenes/landscapes was absolutely like an oil paint...completely distant from what advertised by Samsung and tested in many and many reviews.
Seems like an hardware issue, i really don't think it depends by a software glitch...
--anx-- said:
In my experience, close objects was focused properly...but distant objects/scenes/landscapes was absolutely like an oil paint...completely distant from what advertised by Samsung and tested in many and many reviews.
Seems like an hardware issue, i really don't think it depends by a software glitch...
Click to expand...
Click to collapse
Having the same issue with an S10E bought in Australia.
Tried everything: clear cache and reset app, even a full reset did not work.
I've just installed the June's update and the touch focus is no go.
Have you had any improvements since you've posted this issue?
cusack said:
Having the same issue with an S10E bought in Australia.
Tried everything: clear cache and reset app, even a full reset did not work.
I've just installed the June's update and the touch focus is no go.
Have you had any improvements since you've posted this issue?
Click to expand...
Click to collapse
Yes.
Simply had to return the phone to Samsung repair center and asked for a replacement.
They tried first to repair the camera, which obviously didn't worked, then gave me a new phone.
End of story. As I expected, an hardware issue.
--anx-- said:
Yes.
Simply had to return the phone to Samsung repair center and asked for a replacement.
They tried first to repair the camera, which obviously didn't worked, then gave me a new phone.
End of story. As I expected, an hardware issue.
Click to expand...
Click to collapse
Do you know if Samsung tried to change the camera module or the hardware problem is elsewhere ?
I've left the country where I bought it and I'm pretty sure there is no international warranty, so my only option is to buy a new cam module.
cusack said:
Do you know if Samsung tried to change the camera module or the hardware problem is elsewhere ?
I've left the country where I bought it and I'm pretty sure there is no international warranty, so my only option is to buy a new cam module.
Click to expand...
Click to collapse
Yes, they've tried to change camera module at first, but the problem isn't there, I think there was something related to the mechanism of the automatic lens aperture which maybe it's not only depending by the camera module (don't know if I was clear on that).
But, honestly, for a phone oly 15 days old, they just have to change the phone, not try to repair and maybe try again before the replacement.
--anx-- said:
Yes, they've tried to change camera module at first, but the problem isn't there, I think there was something related to the mechanism of the automatic lens aperture which maybe it's not only depending by the camera module (don't know if I was clear on that).
But, honestly, for a phone oly 15 days old, they just have to change the phone, not try to repair and maybe try again before the replacement.
Click to expand...
Click to collapse
Thank you for this invaluable info.
Cheers
:good:

Cameras not working

Hi Everyone
My sony X5 (j9210) has issues with the camera.
First the wide angle lens stopped working, when i switched to it i have a black screen and the camera app would crash.
After while all the lenses stopped working besides the front camera, this issue was not only on the stock camera app also on other apps that used my camera.
I registered my phone for reparation under warranty (by a certified sony repair shop) and when I got it back everything worked again like new.
Now a few days later the same issue is appearing, my wide angle lens has stopped working and i'm pretty sure the same thing will happen all over again.
I'm incredibly frustrated and sad about this situation since it was a very expensive phone and i'm afraid this will never get resolved unless i get another phone.
Does anyone else have this problem?
Edit: My phone is running the latest firmware as of now 55.A.1.9.21.
I'm crying for help right now.
Thanks in advance
FB
Flaivure998 said:
Hi Everyone
My sony X5 (j9210) has issues with the camera.
First the wide angle lens stopped working, when i switched to it i have a black screen and the camera app would crash.
After while all the lenses stopped working besides the front camera, this issue was not only on the stock camera app also on other apps that used my camera.
I registered my phone for reparation under warranty (by a certified sony repair shop) and when I got it back everything worked again like new.
Now a few days later the same issue is appearing, my wide angle lens has stopped working and i'm pretty sure the same thing will happen all over again.
I'm incredibly frustrated and sad about this situation since it was a very expensive phone and i'm afraid this will never get resolved unless i get another phone.
Does anyone else have this problem?
Edit: My phone is running the latest firmware as of now 55.A.1.9.21.
I'm crying for help right now.
Thanks in advance
FB
Click to expand...
Click to collapse
Sir, i'm facing the exactly same problem.
Did you find a solution beside sending to repair?

Samsung galaxy note 20 Ultra Camera issues

Does anybody else notices that the foto's taken lately are not sharp anymore on their note? I think it came with the latest software updates definitely foto's have gotten worse just not sharp anymore when zooming and focus issues
I also have one brand new unboxed snapdragon version with similar results so it must be software !
Cvjetko said:
Does anybody else notices that the foto's taken lately are not sharp anymore on their note? I think it came with the latest software updates definitely foto's have gotten worse just not sharp anymore when zooming and focus issues
I also have one brand new unboxed snapdragon version with similar results so it must be software !
Click to expand...
Click to collapse
I have the same problem. Autofocus are not stable, photos are not sharp.
Jesi li rijesio problem sa kamerom na note 20 ultra? I ja imam taj problem
Translated by GT: Did you solve the problem with the camera on the note 20 ultra? I have that problem too?
Cvjetko said:
Does anybody else notices that the foto's taken lately are not sharp anymore on their note? I think it came with the latest software updates definitely foto's have gotten worse just not sharp anymore when zooming and focus issues
I also have one brand new unboxed snapdragon version with similar results so it must be software !
Click to expand...
Click to collapse
I've noticed it too. I thought I just had smudges on the back of the glass or something, but it has happened way to often now. It happens even after I thoroughly clean the glass or if too much sunlight hits the lense.
However, I've noticed that if I switch to a different camera mode, like going from portrait to photo and then back to portrait, the lense seems to finally focus and usually I'll lock onto the subject and the photo is sharp again.
I usually notice the lack of focus when I'm in portrait mode starting off, right after opening the camera app. It does happen from time to time opening the app, starting in photo mode too, but not nearly as often as starting in portrait mode. This is on a Verizon Note 20 Ultra Snapdragon variant.
I read a few forums and came across one comment where a man says he had the same problem and was told at the service station that his camera module had broken down. He made a camera module in service and now there is no more problem with that ... my licbo opinion is that everything is related to a software error...
Only way I can solve it is shut off the auto stability. On everything. Antishake. I've been messing with it complaining for months
Look these
Ajdin55 said:
I read a few forums and came across one comment where a man says he had the same problem and was told at the service station that his camera module had broken down. He made a camera module in service and now there is no more problem with that ... my licbo opinion is that everything is related to a software error...
Click to expand...
Click to collapse
How does one make a camera module?
Has there been any movement on this?
I have a Note 20 Ultra, and I've noticed that my main camera does not focus anymore. I cannot get a sharp picture of text or my kids, or anything that's less than about 20 feet away. If I move back far enough and then zoom in, the telephoto lens can focus better.
Another test - the barcode scanner in Walmart/Target apps cannot focus on a barcode either.
I suspect this is hardware failure of the main camera. It can't focus anymore.
Does anyone have any experience fixing this?
I bought the phone "eBay Refurbished" and it came with a 1yr Allstate (SquareTrade) warranty... but that has been a mess so far, too.
There's a new option, can't remember where, that supposedly processes your images. Think AI moon debacle. Turn it off and take it raw.
I think it's activated by default after the update.
Bomn said:
There's a new option, can't remember where, that supposedly processes your images. Think AI moon debacle. Turn it off and take it raw.
I think it's activated by default after the update.
Click to expand...
Click to collapse
FWIW... I can't get it to focus even BEFORE I take a photo. So, it's not post-processing or anything that's messing up.
Additionally... the Walmart, Target, Amazon (etc) apps that have barcode scanners can't focus on a barcode to scan them most of the time, either.
Before I make a claim on my phone insurance and end up with a non-OEM camera replacement... I want to eliminate any possibilities that it's something software-related.
Thanks
That is odd, if it can't focus and it's not post processing it's a hardware issue. I have no problems with them right now. If you shake the phone near your ear do you hear the OIS rattle ?
Seems a warranty claim right there, it sure as hell is not software if it can't focus beforehand.
Ajdin55 said:
Look these
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Click to collapse
Bro from 5X it switches to that periscope lens of the camera, OFC the quality will improve

Question camera lines in bright lights

hi guys, are these pictures I took normal? I mean, it is the first time I notice this, since my note 3, to the note 10+ , I never saw something as this horizontal lines in very bright light, (car headlights) I always saw " the light flare" which is normal
these are the images
winoles said:
these are the images
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Click to collapse
do you happen to have some sort of protection (glass or plastic) over the camera's lens ?
i saw a similar thing on a phone that had a protective film over the camera's lens
also, see if you can reproduce on all the cameras or only on one of them
T
verszipo said:
do you happen to have some sort of protection (glass or plastic) over the camera's lens ?
i saw a similar thing on a phone that had a protective film over the camera's lens
also, see if you can reproduce on all the cameras or only on one of them
Click to expand...
Click to collapse
thanks for your input, this happens with the 3x and 10x tele lens, another question, do the device come with some sort of protective film on the cameras out of the box? Because I did not even inspected for it, and I really cant not apreciate it, but of course I dont dare to scratch the lenses to try to figure it out…
winoles said:
T
thanks for your input, this happens with the 3x and 10x tele lens, another question, do the device come with some sort of protective film on the cameras out of the box? Because I did not even inspected for it, and I really cant not apreciate it, but of course I dont dare to scratch the lenses to try to figure it out…
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Click to collapse
I think what he means, are you using a lens protector? If so, that could be your problem. Adding a layer of glass or plastic causes anomalies like this.
I am not using any camera protectors, that is why I found these strange horizontal lines so baffling, I have little time with this device, since Oct 29th, the camera had been funcioning as expected, but yesterday for the first time I began experimenting with some pictures at night, except for the situation of the car headlights, everything else is fine, that is why I asked if these horizontal lines were a normal occurrence
winoles said:
I am not using any camera protectors, that is why I found these strange horizontal lines so baffling, I have little time with this device, since Oct 29th, the camera had been funcioning as expected, but yesterday for the first time I began experimenting with some pictures at night, except for the situation of the car headlights, everything else is fine, that is why I asked if these horizontal lines were a normal occurrence
Click to expand...
Click to collapse
Which camera are you using; stock Camera app or Expert RAW? If stock, what mode did you use?
I am using stock camera, I took the pictures in standard PHOTO mode, no filters, the pictures I posted are 1x, 3x and 10x
Never saw that before. Looks like digital artifacts. Try clearing the system cache and cam data. Hard reset the N10+.
If it's happening on more than one lens it maybe a defective cam module. I don't know. Try posting it on the Samsung members forum.
There is no protective on the lense protector from the factory. Those lines look to be perfectly horizontal and on multiple lens suggesting it's not optical. Unless the protector had some flaw with its anti reflective coating(s). Which could be possible I guess.
Turn off hdr.
Try shooting as a raw image.
Try shooting a vid in similar conditions.
Caused by the LED pulse modulation I believe.
Thanks, I will try what you sugest, btw, I try to wipe cache partition by connecting cable, vol up+side key but it enters download mode instead of recovery, what am I doing wrong?
winoles said:
Thanks, I will try what you sugest, btw, I try to wipe cache partition by connecting cable, vol up+side key but it enters download mode instead of recovery, what am I doing wrong?
Click to expand...
Click to collapse
I'm on Pie and 10, no cable needed.
Maybe that? I think on mine it's suppose to go into download mode if a cable is attached.
I read somewhere that in 11 or 12 you need to be hooked to the PC to enter recovery, I think.
Volume + should bring up the recovery menu.
well, I forgot to tell you this, I got a S22 ultra, as I could not get a note10+ in new condition, anyway, I tried minutes ago the test you sugested, with my car's headlights, and, the horizontal lines now are no longer visible! tried, 1x, 3x, 10x 30x, etc but they are gone, frankly I am baffled… somewhat happy, but if it was some cam glitch it can happen again I'm afraid…
winoles said:
well, I forgot to tell you this, I got a S22 ultra, as I could not get a note10+ in new condition, anyway, I tried minutes ago the test you sugested, with my car's headlights, and, the horizontal lines now are no longer visible! tried, 1x, 3x, 10x 30x, etc but they are gone, frankly I am baffled… somewhat happy, but if it was some cam glitch it can happen again I'm afraid…
Click to expand...
Click to collapse
blackhawk warned you...
May have been a glitch. Or rf interference... CCP microwaves
I just hope it will not happen again, thanks a lot mate!

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