Hello,
How are you all? I have been a lurker in the past but this is my first post. I see things on the LG expo but nothing on the Verizon LG Fathom (VS750) so I decided to post my questions here.
I recently won a new in box LG Fathom from a local raffle. It was locked to Verizon. I have AT&T and I decided to unlock it as it does have at least one of the AT&T 3G bands (along with quad band GSM and CDMA) I tried two well known online code unlockers and they failed to find the code. I then called Verizon to see if I could buy or obtain the unlock code and they said I had to be a current customer in good standing for 60 days. So having nothing to lose I gave it to a friend to put on their account to get it unlocked for me and with in 5 mins of being on the plan, Verizion gave them the code and it was unlocked.
Phone works well for calls, texts and with wifi. However here are two problems I am having with this phone.
1. I am not able to put in AT&T WAP settings. On the top of the connections screen it says the following "This connection is pre-configured. It cannot be modified.
Is there anyway around this? Can a new ROM be flashed to give me access to new settings? I see nothing on the LG Fathom (WinMo 6.5)
2. Phantom Voice message indicator. There is no voice message in the system. I have called and left new voice messages and then deleted them the indicator still is there, I have soft and hard reset the phone and left the battery out and the voice message indicator stays put. I have made sure the VM settings are for AT&T and still the VM indicator stays put. I have did a full erase and restore and it stay put.
Is there a solution to getting rid of a phantom voice message indicator? Is this a WinMo 6.5 issue? Is this a product of using a Verizon phone on GSM(the phone was unlocked by code from Verizon so it should mean it is good to go) Is this something I am going to have to live with and check my VM regularly?
I am only into this phone for $20 (the cost of tickets) and a pineapple( a gift to my friend for taking the time to get it unlocked) so as long as it gets and makes calls and texts I am happy
Any help or tips would be most helpful
Thanks much
Hi.
1. Don't worry about this. Verizon settings cannot be changed but you don't need to use that settings by default too. To configure the AT&T settings, you can choose 2 paths.
1.You can find a cab and the cab will configure everything for you. That cab should be like that: http://forum.xda-developers.com/showthread.php?t=337481 look at the bottom of the page.
2. You can configure it by yourself manualy. To do this, You should fist tap to menu, than settings > Connections > Connections, then tap "Add a new modem connection". After configuring that "new modem connection", you should go to "Advanced" tab from the same place than tap "Select Network" button and choose your confured network settings.
2. If I understand correctly, you want to erase Voice Message line from the home screen right? To do that you should install this cab to your device: http://forum.xda-developers.com/showthread.php?t=497232 than disable the voice massage section from this installed application.
Hope I could help you a little
Hi
I got a LG Fathom but I can't use it because it needs a activation through Verizon. I am in Canada. I am wondering if some one has the same issues. Or I can get the custom rom in it so I can use it on GSM network here in Canada without any activation from Verizon. Also how Can I test if its Unlocked or not? Please help me turn this brick into a usable phone. Thanks XDA
xdarulz said:
Hi
I got a LG Fathom but I can't use it because it needs a activation through Verizon. I am in Canada. I am wondering if some one has the same issues. Or I can get the custom rom in it so I can use it on GSM network here in Canada without any activation from Verizon. Also how Can I test if its Unlocked or not? Please help me turn this brick into a usable phone. Thanks XDA
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Don't know too much on this subject but I do know that if you look at all the apps you should have a "superuse" app which means its unlocked. Also Verizon doesn't use Sim cards so using it on a network that needs sim cards doesn't work to my knowledge.
LG Fathom does have the sim card
I does have sim card. It's a world phone but useless until activated. Any help would be greatly appreciated. Thanks team
Also in Canada and also got an LG Fathom (aka VS 750). It seems the best way to use the phone outside of Verizon is to change the phone's "Network" mode to disable CDMA and use only "GSM/UMTS Mode", otherwise the phone will always ask to be activated whenever it is powered on.
To set the Network mode, in Windows go to "Settings" > "Personal" > "Phone".
In "Phone", click the tabs from "Sound" to "Security" to "GSM Services" to "Network".
In "Network", under "Mode of Operation", click on "GSM/UMTS Mode" and click "OK".
Your LG Fathom should now be ready for use outside of Verizon.
Next, get the phone's IMEI: in Windows go to "Settings" > "System" > "System Information".
In "System Information", click the tabs from "Version" to "Phone Info" -- the 15-digit IMEI (eg. 359943...) will be displayed below the MEID and the MDN.
Next, find a local phone provider that will support that IMEI. Most have web pages that will let you check your phone's IMEI (phone compatibility). I've just signed up with Koodo and that seems to be working now. Hope that helps.
I finally purchased a used Sprint S5 recently. My plan is to put the phone on the Boost Mobile Network. Boost Mobile stores are able to unlock my phone to Boost network, HOWEVER the MSL is needed. Well I'm sure you already know, Sprint is giving me a difficult time. A Sprint CS says the phone's ESN is clear to activate on Sprint, however due to "the way it was purchased" they could not unlock the phone (or give me the MSL) for other carriers. What do I do?
stevenp1200 said:
I finally purchased a used Sprint S5 recently. My plan is to put the phone on the Boost Mobile Network. Boost Mobile stores are able to unlock my phone to Boost network, HOWEVER the MSL is needed. Well I'm sure you already know, Sprint is giving me a difficult time. A Sprint CS says the phone's ESN is clear to activate on Sprint, however due to "the way it was purchased" they could not unlock the phone (or give me the MSL) for other carriers. What do I do?
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On way is to activate it on someone elses account for just 5 minutes or so. Will give you chance to make sure it works. Then reactive their own phone and you're done. Now have your friend check his email and they will have an email from sprint thanking them for activating the new phone. Look at the email.. It will show some of the device specifics like model number, phone number and also an activation code. The activation code is actually your msl. It's a standard email from Sprint whenever you activate or reactivate a phone from your PC.
So find a friend with a Sprint phone and make sure the account is in his (or her) name. Have them log into their Sprint account on a PC and once they're logged in, scroll down to the "About My Devices" section. In this section you will see is a dropdown box that says "manage my devices". Click the down arrow in the box and choose, "activate new phone". It will take to you to a very straight forward wizard to guide you thru it. Choose no to all the options that they offer and when you get to the part of the activation about resetting the phone prior to activation, don't worry about it. Just click thru the steps of demo window that pops up then close that window after the demo is done. Once you finish the demo and close the pop up window you can continue. Follow the prompts until you click the activate button and turn off the phones as per the message that pops up. When you turn on your phone it will be activated with a voice and data signal. The whole process takes less than 5 minutes. Now check your friends email for your msl and you're done. Then do the same thing again but choose your friends phone to activate (as the new phone). Also note you will need the id numbers under the battery or have them ahead of time.
Ez
Thank you for the response I appreciate it. I will definitely consider. Is there any other method besides one mentioned above? I was thinking more along the lines of an apk like "Get MSL" to acquire the lock code. I've been utilizing the search function on both XDA and Google, but it seems that any method using an APK or program is defunct due to the new Software upgrade. Does anyone know of any other way?
Google GTv3.1.5.apk and GTUpdate2_v3.1.8.apk by idone.apps . The "GT" stands for Galaxy Tools; It will internationally unlock you sim as well as give you your MSL, enable hotspot etc... I beleive it was taken off google play, just google the 2 apk files and you'll find them.
Hi all. I just bought a S10e (G970U, Snapdragon) from China in order to use it in Spain, with Orange as a carrier. Once I set it up, everything worked fine for about 20 seconds. After that, the mobile data locked down. When I try to turn it up again the device says: "Security policy prevents use of mobile data". I tried to factory reset it several times, try different google accounts, try different SIMs, erase the data from some SIM- and network-related apps, but nothing changes. I guess that this has something to do with Samsung Knox.
What should I do? Is recommendable to contact Samsung support? Can I flash another firmware/ROM that fix this issue? Thanks a lot, any help is appreciated.
PS: Calls and SMS are also locked.
@txordi
Maybe this will help?
https://www.samsung.com/nz/support/mobile-devices/security-policy-updates/
djg269 said:
@txordi
Maybe this will help?
https://www.samsung.com/nz/support/mobile-devices/security-policy-updates/
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Hi. Thanks a lot for your help! I tried it and nothing changed. Indeed, the security policies were already updated out of the box...
I had the same problem. I had a signal but could not send/receive SMS or calls. After talking with carrier tech support and Samsung, I went to a UbreakIfix store, where they told me the 10e phones have a problem with the antenna on the motherboard. They said I needed to send the phone back to Samsung to get the mobo replaced. I just sent it back to the seller and bought an S20.
Also on S10+
I'm having the same problem on my GM-975U1 S10+. Basically mobile data and texting works long enough to authenticate into the Samsung account during setup, but once the android home screen appears after finishing the setup I can't place any calls and trying to enable mobile data gives a "Security policy prevents use of mobile data" error when attempting to enable it. Neither AT&T or Samsung have given instructions on how this can be fixed. It's behaving similarly to if the phone's IMEI were on a blacklist, but I get immediately shut out once the setup process completes.
kriegersaurusrex said:
I'm having the same problem on my GM-975U1 S10+. Basically mobile data and texting works long enough to authenticate into the Samsung account during setup, but once the android home screen appears after finishing the setup I can't place any calls and trying to enable mobile data gives a "Security policy prevents use of mobile data" error when attempting to enable it. Neither AT&T or Samsung have given instructions on how this can be fixed. It's behaving similarly to if the phone's IMEI were on a blacklist, but I get immediately shut out once the setup process completes.
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have you found any solution yet I am having same issue with my samsung s10e and I don't even understand what app or policy is preventing me from making calls. BTW I am using clean esn phone. As soon as I pass the setup screen LTE signal goes away and it stops working.
aakashpsp said:
have you found any solution yet I am having same issue with my samsung s10e and I don't even understand what app or policy is preventing me from making calls. BTW I am using clean esn phone. As soon as I pass the setup screen LTE signal goes away and it stops working.
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I haven't found one yet either. Apparently the phone I purchased is locked to Tracphone after paying for an IMEI lookup (got scammed by an ebay seller who said it was the unlocked model), and the phone isn't able to do calls/mobile data properly except during the initial setup. Tried with SIM cards from two different US providers that both aren't working on it, and can connect to wifi just fine. Can see in the phone information test menu by dialing *#*#4636#*#* that my sim is being recognized, shows my phone number and IMSI, can switch between network types and see the cell towers it connects to; but isn't able to send/receive calls or mobile data. It fails the Ping test with 'Fail(2)' and HTTP Client Test with 'Fail: IOException'.
It's also showing that the phone receives a call inside of the Service Mode menu by dialing *#197328640# and going to '[1] BASIC INFORMATION'. Placing a call from another phone shows that my S10+ is picking up LTE bands and has some RF parameters that change when my number is being dialed, but don't get the option to pick up the call. It's also able to detect that I have a voicemail but am not able to dial in and listen to it. The Tx Pwr says '-- dBm' so I ultimately can't tell if it's a software or a hardware problem.
kriegersaurusrex said:
I haven't found one yet either. Apparently the phone I purchased is locked to Tracphone after paying for an IMEI lookup (got scammed by an ebay seller who said it was the unlocked model), and the phone isn't able to do calls/mobile data properly except during the initial setup. Tried with SIM cards from two different US providers that both aren't working on it, and can connect to wifi just fine. Can see in the phone information test menu by dialing *#*#4636#*#* that my sim is being recognized, shows my phone number and IMSI, can switch between network types and see the cell towers it connects to; but isn't able to send/receive calls or mobile data. It fails the Ping test with 'Fail(2)' and HTTP Client Test with 'Fail: IOException'.
It's also showing that the phone receives a call inside of the Service Mode menu by dialing *#197328640# and going to '[1] BASIC INFORMATION'. Placing a call from another phone shows that my S10+ is picking up LTE bands and has some RF parameters that change when my number is being dialed, but don't get the option to pick up the call. It's also able to detect that I have a voicemail but am not able to dial in and listen to it. The Tx Pwr says '-- dBm' so I ultimately can't tell if it's a software or a hardware problem.
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I am facing the same exact issue my sim number it shows inside the phone and signal I am getting is in negative dbm also my sim receives calls during the initial setup and as soon as the setup completes the LTE network goes away call gives error " call not sent". I am irritated by this now and there is no root available for this model so I cannot flash any custom rom to check. I have seen many people have same issue but no solution yet.
If your phone locked to a particular network, ie TracFone,AT&T, TMobile, Cricket, etc, then that is only network it will work on. Doesn't matter what custom ROM you use. You will need to get the network unlock code either from the network it's locked to or from a reputable online unlock site. Good luck getting it unlocked.
riggerman0421 said:
If your phone locked to a particular network, ie TracFone,AT&T, TMobile, Cricket, etc, then that is only network it will work on. Doesn't matter what custom ROM you use. You will need to get the network unlock code either from the network it's locked to or from a reputable online unlock site. Good luck getting it unlocked.
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my device is already unlocked. It is not an unlocked phone issue. This is some stupid policy which is preventing from making calls or using data. Maybe this policy is saved in EFS don't know.
aakashpsp said:
my device is already unlocked. It is not an unlocked phone issue. This is some stupid policy which is preventing from making calls or using data. Maybe this policy is saved in EFS don't know.
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Click to collapse
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
riggerman0421 said:
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
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I don't know I bought it from mercari that seller told me it is tmobile unlocked, but while checking I found the model number is G970U1. csc is XAA and binary U4. Bootloader is locked. Networks seems to be unlocked as when I put it my sim card it works till initial setup screen and then stops working. I searched it maybe locked to Consumercellular but is there any way I can unlock it ? I didn't find anything online.
Sounds like the seller lied to you.
Is there any way to unlock CC device ? I am on Binary u4. I am able to flash both g970u and g970u1 firmware but no success.
riggerman0421 said:
That's strange, it's acting exactly like a network locked device. When you say it's unlocked, are referring to the bootloader or network? Did you buy it new, unlocked from a reputable dealer? Check the firmware and make sure it is unlocked. There are other thread here with the same issue and message, those are all network locked phones.
Click to expand...
Click to collapse
My S10+ model G975U is network unlocked, with the bootloader locked. I bought a network unlock code, but am getting the same behavior where the intial setup allows me to sign into my Samsung account when putting in both an ATT and T-Mobile sim card. I've also tried reflashing it with several different firmwares both carrier locked and unlocked, but this phone has been sitting in my drawer for the past month since it's unusable. Probably will end up trading it in since I was scammed by the random ebay seller I bought this from.
kriegersaurusrex said:
My S10+ model G975U is network unlocked, with the bootloader locked. I bought a network unlock code, but am getting the same behavior where the intial setup allows me to sign into my Samsung account when putting in both an ATT and T-Mobile sim card. I've also tried reflashing it with several different firmwares both carrier locked and unlocked, but this phone has been sitting in my drawer for the past month since it's unusable. Probably will end up trading it in since I was scammed by the random ebay seller I bought this from.
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Click to collapse
I'm having the exact same issue. Bought s10+ off ebay for 200 locked to consumer cellular. Bought an unlock code. It said unlock successful. Now get this error with any sim. It will show lte during initial setup only.
It will show that it's at&t or verizon when I put the sim in and populate the proper apn settings.
Before the unlock I would get the sim not provisioned error.
I did have to look up the dial code to make the unlock code window appear.
Now i can't actually use any service and i get the security policy error.
Finally was able to find the xaa firmware which seems to be the exact firmware on it.
Then lash that as no other u1 firmware would flash.
txordi said:
Hi all. I just bought a S10e (G970U, Snapdragon) from China in order to use it in Spain, with Orange as a carrier. Once I set it up, everything worked fine for about 20 seconds. After that, the mobile data locked down. When I try to turn it up again the device says: "Security policy prevents use of mobile data". I tried to factory reset it several times, try different google accounts, try different SIMs, erase the data from some SIM- and network-related apps, but nothing changes. I guess that this has something to do with Samsung Knox.
What should I do? Is recommendable to contact Samsung support? Can I flash another firmware/ROM that fix this issue? Thanks a lot, any help is appreciated.
PS: Calls and SMS are also locked.
Click to expand...
Click to collapse
I'm from the Philippines and my niece phone is network lock ( Smart Telecom ) I can use the sim 2 slot since it's a dual sim using another network Simcard, unfortunately, it won't allow me to use mobile data so I tried unlocking it *#272*IMEI FROM SIM 1 SLOT# so I choose GLB for globe network or XTC to openline so here's what happens, it got reset so upon set up yeah other sim works have data but when finish setting up everything I can use data again on other network and a message pop up
Security policy prevents use of mobile data
so I guess even it allows other network Simcard on network lock phone it needs to be unlocked by the network where it was lock
Did anyone ever find a solution to this problem?
I'm having the exact same problem with a new samsung s10e I just bought. Security policy prevents use of mobile data, and no calls or sms will go through. LTE shows on setup, but disappears as soon as setup is complete.
I initially assumed the phone was locked, but the seller is reputable and insists it is unlocked. It's also a U1 model, and an IMEI lookup appears to show that it's unlocked. In connection settings under mobile networks, i'm also able to select multiple carriers, so I'm inclined to believe that the device really is unlocked.
Anybody here ever manage to solve this problem, or am I SOL? I would hate to be out 200 bucks on this phone since i'm past the return window.
I am having same isuue with samsung not S20 ultra (SM-N986U1) I bought the mobile and its unlocked the seller send to me photo for the check screen and its open USA but can not use mobile data and make any calls when a make a call the call ended and give me screen call not sent
aniratepanda said:
Did anyone ever find a solution to this problem?
I'm having the exact same problem with a new samsung s10e I just bought. Security policy prevents use of mobile data, and no calls or sms will go through. LTE shows on setup, but disappears as soon as setup is complete.
I initially assumed the phone was locked, but the seller is reputable and insists it is unlocked. It's also a U1 model, and an IMEI lookup appears to show that it's unlocked. In connection settings under mobile networks, i'm also able to select multiple carriers, so I'm inclined to believe that the device really is unlocked.
Anybody here ever manage to solve this problem, or am I SOL? I would hate to be out 200 bucks on this phone since i'm past the return window.
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esca91 said:
Hello everybody,
Could you share firmware of Sm-r900 ?
Thanls All for good work !
Bests regards.
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mosaad627 said:
I am having same isuue with samsung not S20 ultra (SM-N986U1) I bought the mobile and its unlocked the seller send to me photo for the check screen and its open USA but can not use mobile data and make any calls when a make a call the call ended and give me screen call not sent
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Click to collapse
Yes, there is a solution, but only from an experienced professional 3rd party business, which means there's no free solution