Database Info

weird network lock?

Hello
I just recently got the optimus 3d. its brilliant!
With the help of this forum I've managed to root and get Clockwork then install thais rom.
amazing speed increase.
But i have just one issue.
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks

after a search it seems other people also have this issue with no reply.
did anyone else have this problem and fix it?

pauliebb said:
Hello
My phone was locked to orange uk provider. when i bought the phone I had to call orange to have my phone 'activated'
only after i did that did the phone even receive a signal.
before that it just said emergency call only, or no signal.
now, i've unlocked the phone using a code. it now says no personalization when i check the lock menu.
but: when i insert another sim, vodaphone uk or 3 uk, it says emergency call only or no network.
whats going on?
please help...
thanks
Click to expand...
Click to collapse
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave

mistermentality said:
The activation bit is for the sim card, I have a phone locked to O2 and what happens is you register the sim with them and then they enable it to use their network which is why until then it will say no network.
It is also the reason why if you put any other sim in the phone, and that sim has not yet been used to make calls, you get the same error.
As for the personalisation message on the unlock menu, I am unsure what you mean by the lock menu. I assume you mean the screen you see before you unlock your phone to use it each time, and did a search on google which produced no results but I would guess that if you are using a custom rom the message means you either have not personalised your screen or that the option is there to personalise it but has not been used.
Dave
Click to expand...
Click to collapse
unlock menu - where you enter the network unlock code.
i'm trying to use my 3 uk sim, its been on contract for over 2 years.

I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave

mistermentality said:
I know that a lot of unlocked phones wont work with 3, if you google 3 unlock you will find a lot of people have problems and some unlock companies even specify they wont unlock to 3 network but if it does the same with non 3 cards or only works with one operator perhaps the unlock was only partial?
I did a search for pedsonalisation and all I found were various unlock sites saying that a sucessful unlock needs you to have a personalisation menu.
My previous android phone had a device lock and a sim lock, could it be your unlock has only partially worked? Is it only one provider whose network you can access?
Dave
Click to expand...
Click to collapse
you're being really helpful so i give thanks.
i have tried o2 and vodafone sims in the phone also but to no avail... always says emergency only or no network, with both showing no signal.
would flashing the original orange rom back then retrying the lock code help? as of right now when i go to the unlock menu and click network lock it prompts a message stating my phone has no personalization.

sorry missed out a little bit of info.
the only network that works is orange, it gets full signal and works perfect, but i'd really like to use my contract sim instead of pay as you go extra on orange.

I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave

mistermentality said:
I've done some more searching and found that on a lot of phones that personalisation message means the phone unlock has failed and that after a successful unlock it should say something like "network lock has been personalised".
You do only get a certain number of tries so don't enter the code over and over, if you are sure you entered it correctly it means the code you got just didn't work (I had that when unlocking my previous LG and had to buy a code from somewhere else as the first one didn't work at all).
I am not recommending this site, it's just one that explained how to unlock so am posting a link in case it helps, but the site says you need to enter two codes on an Optimus 3D. One is for network lock and one for service provider lock, I know that some people on the xda forums have unlocked their phones so I hope they will jump in and help solve your problem as really all I can do is google for the bits I am unsure of but it would seem your code did not work, or that you need two codes and only had one.
Dave
Click to expand...
Click to collapse
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!

pauliebb said:
just wondering if i could post a video link here to show how it happens, if not, mods can you delete this link:
http://videobam.com/YqMQH
might need to tilt head/computer screen
that was with orange sim, without orange sim it shows no signal and no network... its running thais rom.
heres a video of it using another sim.
when i start the phone with other sim, it prompts whether i'd like to use mobile data or not, but no connection!
Click to expand...
Click to collapse
http://videobam.com/ScZMP

Well having watched your videos I can clear up something, I think.
I had searched for terms based around "no personalisation available" which means your code did not work but searching for the actual message in the video "your phone is not personalised" produced completely different results.
That specific message means the option you are clicking on is not locked (not personalised by your provider) at least according to various pages I have found including a few on other well known Android forums so if that's correct your unlock did actually work and that is why the message appears.
The page at http://www.cpkb.org/wiki/LG_enter_NCK_code also mentions this code and its cause.
If the other sims you try offer you data or mobile but do not connect, yet you can make calls, then you need to set up your apn for that provider. The apn tells your phone how to connect to your provider.
This is really easy to do but you will need a free app called Apn global from the android market at https://market.android.com/details?id=osatek.apn.global obviously you need it on your device which can be done in various ways, possibly easiest if you can connect via wifi and go to the market.
Install and run it, pick the name of your provider (the provider whose sim you wish to use) and it will create the mms and internet settings for you. Then mobile data should work.
Alternatively if you have an android phone which you already use that sim on, install to that phone and choose the apps backup option which will backup your exact settings to sd card so you can import them to another android phone.
If you have other providers apns on there you will probably need to tell the phone to use your new settings. Simply go to your phones settings menu, find the wireless settings option and click it then scroll down the screen to "mobile networks" and click that. Then click "Access point names" and choose the desired provider. I have three on my phone and you can always revert to any other settings if you change provider later.
The apn app is very useful, I have used it on a few phones, it has a large list of providers worldwide so you should find your choice of provider there and hopefully that will solve your problem.
Dave

Thanks for the reply dave, but I have yet more bad news sadly.
I can't actually make calls, as shown in the second video it shows no network/emergency calls only.
It's hard to believe no-one else has this issue.
I have owned lots of android in the past(started with g1, then hero, then jumped to zte blade then galaxy 1, now this) none of them posed any difficulty removing network lock.
Its such a strange problem that a search of this forum shows at least one other person had this issue but no-one could help.

Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave

mistermentality said:
Sorry if this sounds stupid but have you gone into the settings menu on your phone (Settings/Wireless and Networks/Mobile Networks/) and chosen the "select your network provider" option?
There you can force your phone to use a specific network provider.
Dave
Click to expand...
Click to collapse
I have with error "Unable to connect to this network at this time. Please try again later."

I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
I've been using the nightly builds of CM7 since they came out and have had no network problems. I then installed version 7.0 [stable] when it came out, and just yesterday I installed version 7.0.3 [stable].
I have had no signal since, and whenever I try and select my network from the Settings > Wireless & Networks > Mobile Networks > Network Operators, it comes up saying "Unable to connect to this network at this time. Please try again later.".
It is nothing to do with my network provider, as my brother's phone works fine and he is on the same network as me.
I am on Three Mobile.
Please help!
RESOLVED: I just wiped all userdata and reflashed CM 7.0.3, I'm a very impatient person
Click to expand...
Click to collapse
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave

mistermentality said:
I don't think I can help, though I did some more googling and on the cyanogen mod forums someone posted a similar problem....
If you fail to get a solution this option may help but probably best as a last resort. One thing I did notice when watching your second video is that you have the wireless on, this will stop your phone connecting to any providers mobile data so at least as far as mobile data goes you won't be able to use it when connected to wifi and would have to switch wifi off in order to test the mobile data connection.
Also I know that on my O3D my wireless sometimes seems to cause my phone signal to switch off with the little x. I doubt that is the cause of your problem but may be worth trying to connect with no wifi.
Dave
Click to expand...
Click to collapse
I'm going to try reinstall the original orange rom that came with it and downgrade baseband, if that fails to work after a full reinstall using lgflashtool I'll have to try get another phone.
thanks for all your help dave, i really appreciate it!

A popular unlock site says the only steps needed to unlock to any network are...
1. Input a non accepted simcard
2. Phone will display enter “Sim network unlock PIN” or “Enter Network Unlock Code”
3. Input the 8 or 16 digit unlock code that was emailed to you
4. Phone is unlocked!
If you did this, which you obviously have, your phone is unlocked and the problem must be something else but if you're going to flash a copy of the orange rom you might want to check first with one of the more knowledgeable users here that the rom won't replace some of the locks you already removed.
I checked around and from what I have found it should be as easy as put the new providers apn on your phone, select their settings from mobile networks menu for provider and also mobile data and that should work.
One orange customer who unlocked a different model android phone found that all they had to do was flash the radio only (not the rom), not sure how you do that but there are probably guides on xda.
Dave

I flashed the original orange rom and after flashing the froyo basrband it suddenly worked. Flashed gb again and it still worked, seems i just hsd to reflash basebsnd/radio like you said.
Thank you so much
Sent from my LG-P920 using Tapatalk

Hi pauliebb,
I have the same problem that you had. I bought a used unlock O3D vodafone ES to gift to my brother, he lives in south america and he told me that the mobile does not recognize his SIM. What did you exactly do you did to reflash the baseband firmware???
I supposed thet the mobile is unlock because it shows the same message when enter to the unlock options "phone is not personalised"
Regards

the same problem
i have the same problem, i have phone from plus gsm poland, phone is not personalizet but read only sim card from plus, diffrent card not read and show info no sim card, help me how resolve this problem?

[Q] P907a sim not recognized

Having an issue with a newly picked up at&t P907a and looking for a little help.
Love the note pro but when I add a sim the pro recognizes that it has been inserted and a pop up asks to be restarted to connect to the network.
Once restarted it simply says 'no sim installed' and won't let me into the mobile networks part of the android settings to change any networks etc..
Running stock at&t as it has been factory reset.
I've been assured this pro is unlocked but starting to have my suspicious...
Anyone else come up against this?
Thanks.

Call AT&T or go on their website and do live chat, they will look up the IMEI and can unlock it for you.
https://www.att.com/deviceunlock

Thanks Jargin,
So the issue I'm having is because the pro is not unlocked? Have you had the same issue with it saying no Sim installed?
I've been told that if you put in an unsupported Sim in one it will ask for an unlock code rather than just displaying no sim..

No after reboot my device asked for an unlock code. I would take it to a store, maybe someone entered too many won't pin codes, that can happen too.

SM-G920W8 | No Option To Connect to LTE

I bought an Unlocked Canadian S6 recently, and it just won't let me connect to the LTE network.
Model Numer : SM-G920W8
Android Version : 5.0.2
Baseband : G920W8VLU1AOCG
Connecting to the LTE is not even an option. When I go in the Network Options, I get the choice between :
-WDCMA/GSM (auto connect)
- WDCMA only
- GSM only
I know for a fact that I am in the coverage zone, so no need to ask that silly question
I've tried different SIM cards, played in the options a bit, and factory reset the phone about 5 times now, yet nothing seems to work.
Also, when I try to do the update, it just reboots and gives me an Android logo and a failed Icon
I've only seen one other post like this from a carrier's support website, but no solutions were found.
**Update : For a reason, after a recovery, it will connect to the LTE for a bit or until next boot, then go back to what it is now.

First question, who did you buy the phone from? Second, Is it second hand? By default, Wind mobile does not allow the LTE option to be displayed in system settings as they as a carrier don't have LTE. It is blocked by the CSC setting for the carrier. As for other carriers It should leave you the option to connect in settings where you say it is not. If it is a Wind phone, You would need to change the CSC to enable the LTE selection. There is a method to force LTE even without option in settings, but I think it is removed in the latest firmware. Try dialing *#2263# in the dialer. It may bring you to menu that will allow you to select LTE. This is not a permanent method though as it will need to be done every boot. The other way, (If you are in fact a Wind/Mobilicity phone) is to enter dialer and enter *#272*IMEI# with IMEI being your devices unique code. If at all possible, take a full nand and Titanium Backup before doing this and be sure to transfer everything off the phone to a PC. This method wipes everything and I mean everything off the phone buy is a surefire way to enable LTE.

Yes, it was second hand. I didn't ask who was his carrier simply because it was unlocked.
I'll try it tomorrow, thanks for the information

Here is the menu you will see when you type the *#272*imei# code into your dialer. The codes are the carrier names. Mine which is GLW is Wind, BMC is Bell, RWC is Rogers, etc.

Maybe there is no LTE in your area...

roydok said:
Maybe there is no LTE in your area...
Click to expand...
Click to collapse
It would still be visible in the Settings/Mobile Networks/Network Mode menu which it is not. His problem is more than that.

BCSC said:
First question, who did you buy the phone from? Second, Is it second hand? By default, Wind mobile does not allow the LTE option to be displayed in system settings as they as a carrier don't have LTE. It is blocked by the CSC setting for the carrier. As for other carriers It should leave you the option to connect in settings where you say it is not. If it is a Wind phone, You would need to change the CSC to enable the LTE selection. There is a method to force LTE even without option in settings, but I think it is removed in the latest firmware. Try dialing *#2263# in the dialer. It may bring you to menu that will allow you to select LTE. This is not a permanent method though as it will need to be done every boot. The other way, (If you are in fact a Wind/Mobilicity phone) is to enter dialer and enter *#272*IMEI# with IMEI being your devices unique code. If at all possible, take a full nand and Titanium Backup before doing this and be sure to transfer everything off the phone to a PC. This method wipes everything and I mean everything off the phone buy is a surefire way to enable LTE.
Click to expand...
Click to collapse
Sweet! It works :good: Thanks man
Now, would you have any ideas on why the update won't work? I didn't get much into it yet, but I will soon.

I'm not sure why it wouldn't update, but now that you have changed the CSC you can download the update and flash with Odin. Pick your carrier and go to town. The guy running the following thread runs his own firmware host. He's got amazing DL speeds. Usually takes me 6 or so minutes to do the 1.6gb file. http://forum.xda-developers.com/showthread.php?t=3086387

I'm having the same issue.
Scurbs said:
Sweet! It works :good: Thanks man
Now, would you have any ideas on why the update won't work? I didn't get much into it yet, but I will soon.
Click to expand...
Click to collapse
Connected with someone selling a G920W8 version. LTE is disabled and the codes aren't working. Can you reaffirm which unlock code worked for you? I'm on Fido, what LTE network are you using?

hi BCSC
Thanks for the details. I searched complete net and read all articles but nothing set me up with the proper thing. i read your solution i dialled *#2263# and all i got is service mode and in that i went to band selection , LTE and the all ....... Yes and its showing LTE in mobile data. THanks so much.
But now another issue, network is showing perfect but no outgoing and incoming calls.
in incoming its showing busy and on outgoing its not connecting to another phone.
And, Lte is not showing in mobile networks, There only 3 options still are showing.
Mine is same Wind S6 but i had to use in India.
Let Me know
Thanks once again
Cheeerzzzzz
Varun

Picking LTE from the service mode will note make it visible from the settings menu. Its more of a workarpund instead of a way of permanently enabling it. As for the issue of no out/in calls, my best guess is that it could be due to which LTE bands are being used or are available in India. Unfortunatly I have no way to test that option. I only was successful in getting the Wind LTE option on Canadian carriers.
Sent from my SM-G935W8 using XDA-Developers mobile app

Can't turn on data using the Verizon G5 on AT&T?

I just bought a used Verizon LG G5 (VS987), however my carrier is AT&T. After putting in the Sim card, calling and texting works but when I go to turn on mobile data in the settings, I get a popup that says "Add Mobile Service Please contact Customer Service at (800) 922-0204 for assistance."
I have called both that customer service number for Verizon ^ and also AT&T. I made sure that my IMEI was updated on our AT&T plan, and I have the right APN settings put in. When I called Verizon, the guy didn't really have much to say except that the device is unlocked but full access to features can't be guaranteed, and I am aware that Verizon and AT&T use different wireless bands, which he explained, but I should be able to at least have some kind of data. We both agreed that this is just some piece of Verizon software keeping me from using data, and he suggested rooting the phone to get a workaround.
One suggestion that I saw in some forums and tried was that resetting the network settings in Backup and Reset does turn mobile data on by default, however I get the same Verizon popup as soon as I open any browser, and other apps just say there is no connection, although when I do this I can see that I am getting either HSPA or 4G data, it just seems like it's being blocked by this Verizon stuff. Messing around with other setttings such as Data roaming and System select didn't change anything.
Does anyone have any experience using a Verizon G5 on AT&T? I saw a video of someone demoing T-Mobile 4G data on the Verizon model, and another user on XDA said that he put in his T-Mobile sim and it worked perfectly. My best guess on where to go from here is to unlock and root, and see if I can install a custom rom to get around this. Does anyone know if there is a stock LG rom without all of the Verizon bloatware installed, maybe a stock rom for the unlocked model of the G5? Any suggestions on how to get this to work are appreciated, and I think this is posted in the right place, I'm an active reader on XDA but this is one of my first posts
Thanks to anyone that reads all of this!

Update: I reset the phone to factory settings and set it up with the sim card from AT&T in it. Since then I can turn on mobile data, and the notification bar shows I have data (mostly HSPA), however I have no connection when I try to load a webpage. Tomorrow morning i'll stop by the AT&T store and see if there's anything they can do.

jayscoottey said:
Update: I reset the phone to factory settings and set it up with the sim card from AT&T in it. Since then I can turn on mobile data, and the notification bar shows I have data (mostly HSPA), however I have no connection when I try to load a webpage. Tomorrow morning i'll stop by the AT&T store and see if there's anything they can do.
Click to expand...
Click to collapse
Did you add the correct APNs for AT&T in the phone when you put in your sim? you need it for internet and MMS
Did you which it to Gobal or other option that is not LTE/CDMA?

Same problem here
jayscoottey said:
Update: I reset the phone to factory settings and set it up with the sim card from AT&T in it. Since then I can turn on mobile data, and the notification bar shows I have data (mostly HSPA), however I have no connection when I try to load a webpage. Tomorrow morning i'll stop by the AT&T store and see if there's anything they can do.
Click to expand...
Click to collapse
Was your problem solved? I'm having the same problem with another Verizon LG Device. If it was solved, what did you do?

need help with s10e "Security policy prevents use of mobile data"

The phone is unlocked it G970U1 model. After factory reset my sim card works perfectly fine during the initial setup screen calling works and even shows LTE on top but as soon as I pass the setup screen LTE goes away and when I try to call it shows me error " CALL NOT SENT" also when I click on the button to enable mobile data it shows me error "Security policy prevents use of mobile data" I really want to know what security is causing this issue also I have changed rom with different versions I get same error with everyone. How do I fix this issue what security policy is causing this issue ? Please help.

Phone locked to Consumer Cellular

If the phone is locked to Consumer Cellular, it will only work with their sim card. You will need to get it network unlocked to use it on any other network.

riggerman0421 said:
If the phone is locked to Consumer Cellular, it will only work with their sim card. You will need to get it network unlocked to use it on any other network.
Click to expand...
Click to collapse
You know how unlock s10e cc locked?
As i can understand, it's not sp-lock. It's knox lock, as payjoy, rac etc.

As far as I know, you would need an unlock from the carrier. You might try to Google for network unlock codes, but I'm not sure how reputable dinner if those sites are.

If it is locked to CC anyone knows a way to unlock this as I don't find any service for this online. Z3x also only supports SPR , TMO and ATT also I tried changing CSC from XAA to others using chimera but it gives me success message but nothing actually changes.

what about when you get an unlock code and it says unlock successful and this still happens?