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My internal microphone isn't picking up any sound at all.
Is there an off button somewhere?
I don't see anything in the settings regarding the microphone,
and I've already tried rebooting the device, uninstalled touchpal & swype and then rebooted.
The only thing I can think of is to reset the device to factory settings (which I've not yet figure out how to).
But if anyone has any suggestions regarding this...
manhattan212 said:
My internal microphone isn't picking up any sound at all.
Is there an off button somewhere?
I don't see anything in the settings regarding the microphone,
and I've already tried rebooting the device, uninstalled touchpal & swype and then rebooted.
The only thing I can think of is to reset the device to factory settings (which I've not yet figure out how to).
But if anyone has any suggestions regarding this...
Click to expand...
Click to collapse
Hi Manhattan. As far as the mic goes, i'm not sure. But for a factory reset just go to settings then backup/reset then at the bottom it should say factory reset.
darkwolfelite said:
Hi Manhattan. As far as the mic goes, i'm not sure. But for a factory reset just go to settings then backup/reset then at the bottom it should say factory reset.
Click to expand...
Click to collapse
Welp, I have done a factory reset. I have sacrificed all my apps, settings and what not (unchecked the restore apps option) -and it was all for naught. The mic still doesn't record, and I have no idea why or what to do about it.
So what now?
I just purchased it less than three weeks ago,
and now I'm going to have to take it to Samsung and wait a few months to get it back?
What a piece of garbage this tablet is turning out to be.
Have you double checked all your various volume settings? Tried a different recording app or settings?
Thanks for the replies.
I have checked the sounds settings, to the best of my ability. I tried several apps (including the phone -which is the part that makes me most irate about it).
I suppose there could be something I could have overlooked,
but I would imagine the factory reset would have nixed anything I may have overlooked．
I'm so furious at myself for purchasing this, I just want to smash it to pieces.
Alas, that wouldn't solve anything, but leave me out the money I wasted on it and not have even this piece of sh*t to show for it.
Wow. Just return it or sell it. No need for drama.
toenail_flicker said:
Wow. Just return it or sell it. No need for drama.
Click to expand...
Click to collapse
How can you say there is no need for the drama? Of course there is a need for the drama. The store where I purchased it has a ten day return policy. After that it's on the warranty to handle gripes. I needed the tablet for reliable and consistent use starting September 10th (tomorrow) and I purchased it on the 23 of August. That's sixteens days ago, which means my options are to send it to Samsung -and wait for however long it takes for them to get back to me.
Selling it as is... wouldn't that be a little dishonest to the buyer and costly to me?
What a more suitable setting for the drama, than this one?
I totally think this is worthy of busting out some wardrobe and props...
break out the orchestra, maestro!
Okay, but seriously... No one else is experiencing this?
I mean it's not exactly like I toss my tablet around or anything.
I can't figure out why the mic isn't working.
Is there no way to determine if it's hardware or software?
I haven't even rooted the thing.
I've done nothing but put it in a case that keeps it well sheltered.
Are these things just really of such poor build quality?
Anyone?
Anything?
manhattan212 said:
Okay, but seriously... No one else is experiencing this?
I mean it's not exactly like I toss my tablet around or anything.
I can't figure out why the mic isn't working.
Is there no way to determine if it's hardware or software?
I haven't even rooted the thing.
I've done nothing but put it in a case that keeps it well sheltered.
Are these things just really of such poor build quality?
Anyone?
Anything?
Click to expand...
Click to collapse
Try and connect your headphones that came with your note and use an app that utilises the microphone, if this works, you probably have one with a faulty Mic or if it worked before, it has developed a fault.
As you seem to be the only one reporting the Mic not working, it may be that you do indeed need to send it back to Samsung if you cannot take it back to the retailer that you purchased it from . If I were you, I would try and take it back to the retailer and explain to them that you understand that it is a few days past their returns policy however if you speak to them nicely, they may exchange it for you out of good will.
HasC said:
Try and connect your headphones that came with your note and use an app that utilises the microphone, if this works, you probably have one with a faulty Mic or if it worked before, it has developed a fault.
As you seem to be the only one reporting the Mic not working, it may be that you do indeed need to send it back to Samsung if you cannot take it back to the retailer that you purchased it from . If I were you, I would try and take it back to the retailer and explain to them that you understand that it is a few days past their returns policy however if you speak to them nicely, they may exchange it for you out of good will.
Click to expand...
Click to collapse
With the headphones on, the mic from the headsets works just fine.
I'm in China...
There is no "good will" here.
Here it's all about the money -cutthroat.
Any outs the store can take, the store will take.
If it's one hour over the tenth day;
It's going to have to go to Samsung.
Thanks for the reply
Hello everyone
So I've recently purchased a Nexus 5 and I really love how smooth the phone acts. I really love the new Hangouts integration and all.
But now people are complaining when I'm a phone call with them. Sometimes my microphone randomly lowers itself to the point people can't hear me. I then adjust my phone positioning in my hand and then they can hear me clear again.
It's not like I'm holding my phone upside down or something, just like a regular person. This problem tends to happen a lot when I'm laying down.
It's a 310K model so it's from one of the first batches.
Anyone having the same problem? I've Googled the problem a bit and people tend to think it's a software problem (something with the noise cancelation thingy). I don't want to return the phone unless I really have no other option.
Would you guys recommend me keeping the phone and wait for a possible fix? I've got this phone a week now and Amazon says I have till half of January to return it for a full refund.
Thanks in advance
Razors123 said:
Hello everyone
So I've recently purchased a Nexus 5 and I really love how smooth the phone acts. I really love the new Hangouts integration and all.
But now people are complaining when I'm a phone call with them. Sometimes my microphone randomly lowers itself to the point people can't hear me. I then adjust my phone positioning in my hand and then they can hear me clear again.
It's not like I'm holding my phone upside down or something, just like a regular person. This problem tends to happen a lot when I'm laying down.
It's a 310K model so it's from one of the first batches.
Anyone having the same problem? I've Googled the problem a bit and people tend to think it's a software problem (something with the noise cancelation thingy). I don't want to return the phone unless I really have no other option.
Would you guys recommend me keeping the phone and wait for a possible fix? I've got this phone a week now and Amazon says I have till half of January to return it for a full refund.
Thanks in advance
Click to expand...
Click to collapse
I've the same problem+ signal loose randomly.
Phoned up google and tried to resolve the issues.
Now just received my RMA label via email and will receive my replacement phone soon
Hi,
I've the same problem with my 310K Nexus 5 (EU). I'm searching since some days but can't find any satisfying fix.
Today I got an answer from the Google support, they suggest to factory reset my Nexus 5.
I haven't done it yet, but I don't think this could fix the problem. I think I'll try it tomorrow and I'll report back asap.
Please let me know if you find any solution.
nos2k5 said:
Hi,
I've the same problem with my 310K Nexus 5 (EU). I'm searching since some days but can't find any satisfying fix.
Today I got an answer from the Google support, they suggest to factory reset my Nexus 5.
I haven't done it yet, but I don't think this could fix the problem. I think I'll try it tomorrow and I'll report back asap.
Please let me know if you find any solution.
Click to expand...
Click to collapse
the ytold me the same thing(factory reset).
I said I've just did a factory reset...so then offered a replacement
Update: receiving a replacement phone the next days :fingers-crossed:
I've been digging as much as I can on this issue, and so far I haven't been able to find any official acknowledgement or diagnosis of this issue. Please forgive me if this has been discussed before, but I simply cannot find the thread.
So far, I have had 2 Nexus 5's. Both of them had the exact same issue. When I am on a call, occasionally the volume from the other side will drop to a level where I cannot hear it. This happens most often when I am listening through the earpiece, thought it has happened while using speakerphone and multiple bluetooth headsets (plus my car). There doesn't seem to be a specific thing that triggers the issue, the area or type of phone I am calling doesn't seem to matter.
The phone is stock, I've never messed with the OS and the only apps I've downloaded were basic free ones, too many to list but if an app could be causing it I can post a list.
So far, I've tried the following to resolve the issue.
1. Factory reset both phones
2. Change sim card
3. Contacted my wireless provider (AT&T)
4. Contacted LG
5. Contacted google
Changing phones didn't help, Factory reset seemed to fix the problem for a bit but it came back. Changing sim did nothing. AT&T told me that because the device was third party, it wouldn't work properly. (I don't believe that for a second) LG just wanted me to ship the phone to them. (Not an option as they will take 2 weeks to get it back to me) And google just gave me some basic troubleshooting tips that I had already tried.
I cannot RMA the phone, i bought it used off of Swappa. I do not want to pay LG for a repair as this is a software issue and it should be solvable on my own. (though I will send the phone to them if it comes to that)
Has anyone had this issue, or at least heard about it? The only possible explanation I've found is that there's a problem with the noise cancellation software, but no one seems to have any solutions other than send it to LG, which really isn't an option for me at this point.
Thanks a crap load in advance to anyone who can shed any light onto this.
Bump for help please.
We are in the same boat
detailedvenom said:
I've been digging as much as I can on this issue, and so far I haven't been able to find any official acknowledgement or diagnosis of this issue. Please forgive me if this has been discussed before, but I simply cannot find the thread.
So far, I have had 2 Nexus 5's. Both of them had the exact same issue. When I am on a call, occasionally the volume from the other side will drop to a level where I cannot hear it. This happens most often when I am listening through the earpiece, thought it has happened while using speakerphone and multiple bluetooth headsets (plus my car). There doesn't seem to be a specific thing that triggers the issue, the area or type of phone I am calling doesn't seem to matter.
The phone is stock, I've never messed with the OS and the only apps I've downloaded were basic free ones, too many to list but if an app could be causing it I can post a list.
So far, I've tried the following to resolve the issue.
1. Factory reset both phones
2. Change sim card
3. Contacted my wireless provider (AT&T)
4. Contacted LG
5. Contacted google
Changing phones didn't help, Factory reset seemed to fix the problem for a bit but it came back. Changing sim did nothing. AT&T told me that because the device was third party, it wouldn't work properly. (I don't believe that for a second) LG just wanted me to ship the phone to them. (Not an option as they will take 2 weeks to get it back to me) And google just gave me some basic troubleshooting tips that I had already tried.
I cannot RMA the phone, i bought it used off of Swappa. I do not want to pay LG for a repair as this is a software issue and it should be solvable on my own. (though I will send the phone to them if it comes to that)
Has anyone had this issue, or at least heard about it? The only possible explanation I've found is that there's a problem with the noise cancellation software, but no one seems to have any solutions other than send it to LG, which really isn't an option for me at this point.
Thanks a crap load in advance to anyone who can shed any light onto this.
Click to expand...
Click to collapse
I'm being searching a lot to find a solution to this problem, but no luck.
I am using a Nexus 5 from the past 15 days and have the same problem of low to no volume from the speaker (voice of the other party). I initially though that it happens when I am outdoors, but no, it happens indoors too; and this does not happen always, sometimes it is loud and clear sometimes it is not. So I suspect that this has got something to do with the software rather than the software.
Even I don't have an option to send it back to LG cause I bought this in a different country.
My phone is Stock OS, updated to 4.4.4, rooted has Xposed Framework on it.
I also modified the build.prop and set the persist.audio.fluence.voicecall from true to false, but even this did not help.
Please, please, please, if anyone has found a solution to his please let us know.
If you press the back of the phone slightly, does it lower the sound? when i do not apply pressure to any back part of the phone, the sound is clear. with even slight pressure the sound dims on the other side. just noticed this today after trying to troubleshoot the problem. really bad design
IINexusII said:
If you press the back of the phone slightly, does it lower the sound? when i do not apply pressure to any back part of the phone, the sound is clear. with even slight pressure the sound dims on the other side. just noticed this today after trying to troubleshoot the problem. really bad design
Click to expand...
Click to collapse
So far I haven't been able to try that. For some reason the phone has started behaving, though there are a few issues here and there. I'll try this out next time it happens and report back.
As of Saturday, my Pixel refuses to make or take phone calls. It seems to work flawlessly in all other regards.
If I get a phone call it takes a long time to acknowledge that I've selected to answer the call. I can then neither hear the other person, nor can they hear me (no line noise, complete silence). If I choose to hang up, the Phone app ceases to work, and within a few minutes the whole phone reboots. Making call doesn't even get that far, as as soon as I initiate the call the phone app ceases, and again, within a few minutes the phone reboots.
I chatted with Google Pixel Help twice yesterday. They checked a bunch of things with me, then suggested a factory reset when those didn't work. Yesterday, the issue only seemed to occur after the phone had sat idle from a reboot for a while. So initially after the factory reset things were working. When I got home, however, the problem persisted, and was now occurring every single time the Phone app was used. It's now 100% reproducible:
https://youtu.be/5YSJpLVBR1A
https://youtu.be/sENelMnE4eI
I've tried using 3rd party dialers, but they all seem to throw over to the stock phone app as soon as the call is made. I have no idea what happened.
Google hasn't been helpful, as their support person said I'm out of warranty (purchased in late-Oct. 2016), and thus have to deal with Telus. I have I feeling I know how that's going to go (ie: not well).
Anyone else ever experienced anything like this?
Happend to me too.
I just got an email back from the Google Store Support manager. She just reiterated that the phone is out of warranty and suggested that I visit UBreakIFix to see about getting it repaired.
Overall, I'm quite unimpressed with Google's support on this. If I have to replace the phone, I'm seriously going to consider something other than Google.
saltorio said:
I just got an email back from the Google Store Support manager. She just reiterated that the phone is out of warranty and suggested that I visit UBreakIFix to see about getting it repaired.
Overall, I'm quite unimpressed with Google's support on this. If I have to replace the phone, I'm seriously going to consider something other than Google.
Click to expand...
Click to collapse
Well I mean if the phone is out of warranty they are following the same guidelines literally any other manufacturer would. Their response is kind of a non-problem and your reaction is kinda poor. Anyways for now try rolling back to the factory image before current and then updating back to current, might do something.
Edit: preferably keeping the -w intact but you can try dirty flashing it first
So, anyone else suffering from the weird sound bug? In essence, there is no notification sounds, ringing or alarms coming through, phone is not on silent and no active DnD mode. And normal media playback is as expected, speakers work fine as well, it's just alarms, ringing and notifications. It gets weirder tho, because if headphones are plugged in sounds can be heard but not when unplugged. Android 10, latest patch too and I'm really confused at this point so any ideas are appreciated. TNX
Hi I have the exact same problem, it occurred after installing the December patch, I tried to do more reset but the problem persists, I contacted google assistance and they told me they will let me know, were you able to solve this problem?
The only option is to wait for another update to correct the problem? Or possibly downgrade to android 9? With android 10 all the problems started including the whistle in the video recording
I opened a problem report on the google issue tracker. Sorry For my bad english.
Pixel 3a
Android 10
December patch
Please star it and comment if you have this issue. Thanks a lot.
issuetracker.google.com /issues/ 146012752
Mine started doing this today. The funny thing is I used a bluetooth for my ear at work and switched to BT in the car when I left work. No ringing comes from the phone, but through BT I now hear the individual ringtones that I have set over car speakers BT and ear BT. It never did that before. Makes me think that using BT somehow caused it. Very odd. I went to Sprint store and let them poke around with it. Two employees had no luck. They stated that they had never seen this problem.
------------------------------
UPDATE. I was directed by Google to either mail it back (7-10 day turnaround-sure!) or take it to UBREAKIFIX like they did to "soopervoo." It was repaired yesterday in about 3 hours! They even offered a loaner phone for the time, but I declined. All is good in my Pixel 3a world again. Oddly, the phone continues to try to update playMusic every so often to the Nov update which is already on my phone.
CoolKitty said:
So, anyone else suffering from the weird sound bug? In essence, there is no notification sounds, ringing or alarms coming through, phone is not on silent and no active DnD mode. And normal media playback is as expected, speakers work fine as well, it's just alarms, ringing and notifications. It gets weirder tho, because if headphones are plugged in sounds can be heard but not when unplugged. Android 10, latest patch too and I'm really confused at this point so any ideas are appreciated. TNX
Click to expand...
Click to collapse
Did you ever have any luck getting your sound fixed on your Pixel 3A?
9878 said:
Mine started doing this today. The funny thing is I used a bluetooth for my ear at work and switched to BT in the car when I left work. No ringing comes from the phone, but through BT I now hear the individual ringtones that I have set over car speakers BT and ear BT. It never did that before. Makes me think that using BT somehow caused it. Very odd. I went to Sprint store and let them poke around with it. Two employees had no luck. They stated that they had never seen this problem.
Click to expand...
Click to collapse
Hello and happy new year! Unfortunately I have not found any solution, I wait for the next update, if it does not solve the problem I will ask for the replacement of the mobile phone. My suspicion is that the December update breaks the lower speaker.
I have similar issue like this for past 3 months, what ever ringtone I set, by default Google duo notification is ringing. But i can hear custom ringtone on whatsapp call.
I have a similar problem with a different phone brand. I tracked the issue to be related to enabling the automatic DND option which tents to not properly go away after it turns off. Sad that is the same on the pixel which I'm looking at buying...
This bug just started for my mom's Verizon Pixel 3a this week. It was working in early Dec 2019, but something recently broke. The call ringer sounds do not work, but YouTube audio does.
I did a full system reset where it temporarily fixed the sound, however, during the app updates, it reverted back to no sound.
Chatting with Google support wasn't useful. They just sent the standard bug report email.
If anyone has any suggestions, please advise.
Update
Called Google support and they redirected me to UBreakiFix to inspect and repair.
Took a few hours, but they replaced the speakers.
Looks like I had a bad unit but seems to be fixed now.
soopervoo said:
This bug just started for my mom's Verizon Pixel 3a this week. It was working in early Dec 2019, but something recently broke. The call ringer sounds do not work, but YouTube audio does.
I did a full system reset where it temporarily fixed the sound, however, during the app updates, it reverted back to no sound.
Chatting with Google support wasn't useful. They just sent the standard bug report email.
If anyone has any suggestions, please advise.
Click to expand...
Click to collapse
Hi everyone! Phone replaced by Google, problem solved! Faulty unit.
Hi All,
same problem with my daughter Pixel 3a, only vibrates , but no ringer at all
i buyed the phone from amazon
on december, this problem started a week ago
so it is hardware related ?
i think im out of warranty
how much does google honor a warranty ?
maxolini said:
Hi All,
same problem with my daughter Pixel 3a, only vibrates , but no ringer at all
i buyed the phone from amazon
on december, this problem started a week ago
so it is hardware related ?
i think im out of warranty
how much does google honor a warranty ?
Click to expand...
Click to collapse
One year.
9878 said:
One year.
Click to expand...
Click to collapse
Cool
im good!!
bought november last year
maxolini said:
Cool
im good!!
bought november last year
Click to expand...
Click to collapse
FYI, mine was a hardware (speaker) problem.
this 3a I have can play YouTube audio on the earspeaker, so I think that's normal, the ringer uses the bottom speaker right? next to the charging USB3 port, if I do a complete factory reset, that will not fix it?
maxolini said:
this 3a I have can play YouTube audio on the earspeaker, so I think that's normal, the ringer uses the bottom speaker right? next to the charging USB3 port, if I do a complete factory reset, that will not fix it?
Click to expand...
Click to collapse
Two factory resets did not work for mine. Mine was acting the same, bottom speaker was crackly, intermittent, and then went out completely.
9878 said:
Two factory resets did not work for mine. Mine was acting the same, bottom speaker was crackly, intermittent, and then went out completely.
Click to expand...
Click to collapse
I am here to pig pile onto the issue. Running the January patch and never getting OTA notifications (running Magisk), I finally sideloaded Feb and then March updates last week. Just a few days later, I was talking on speakerphone and it got all crackly for a few seconds and then quit. That's the last I heard of it. Safe mode, two resets and even a full factory flash didn't fix it.
Just went through diagnostics with Google support and the verdict is the same...take it to ubreakifix under warranty. At least the phone is still useable, unlike the first gen Pixel microphone.
Here is one more confirmation that there is definitely a problem with the Pixel 3a's bottom speaker. Mine cut in and out a couple of times and then died completely. My phone was four months old at the time, purchased directly from Google, and has always lived in an Otterbox Defender case and had never been dropped.
I contacted Google and they said I could send it in for replacement. And I said, "Hey - wait a minute! I bought my phone from Google so I'm supposed to get an advanced replacement!" So he wanted my IMEI and confirmed that, yes, I had that option. But I was concerned that both the agent and website confirmed that I would receive either a new or (most likely) refurbished device.
The Google warranty website said that I had the option of having the phone replaced by Google or going to a local ubreakifix shop, of which there are several in my area. I called them up and the guy I spoke to said it was a common problem on the Pixel 3a! And they had the part in stock.
Since my phone was in perfect condition, other than the speaker, I chose the ubreakifix option instead of having Google send me a, probably used, replacement. I dropped it off, went to get something to eat, and while I was eating, I was messaged that my phone was ready for pickup. I took a look at the paperwork for the repair and the repair cost to Google listed was about $80. I asked the gentleman how much the exact same repair would cost for a Pixel 3a that was not under warranty and he said $140! Damn! I priced the speaker part if bought directly from China on Aliexpress and it was less than $10 from most vendors.
A search of the Google support forums shows that many Pixel 3a owners have had their speakers fail. It's a problem that can't be missed because your phone never rings!
If it fails again under warranty, I will have the speaker replaced. If it fails again after the warranty period, I will order a replacement speaker from China and do my own replacement.