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I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.
It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.
The issue is real and Google have confirmed it. They've been working on a fix and the official word was an OTA update was going to be released this week:
Just a heads up that our initial tests look good and that we are expecting to send out an OTA within one to two weeks that will resolve the issue. Thanks for your continued patience!
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code.google.com/p/android/issues/detail?id=13674
silfer said:
It always seems to pop up in the forums but it has never happened to me. I've had mine for almost a month now and it all seems to be perfect. No defects with screens or buttons or reboots. Maybe im just lucky...or people with complaints are just louder than ones who are satisfied.
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Argh. I did not have this problem until yesterday (had the phone since January). Now my phone will reboot right after a call.
apreichner said:
I keep hearing about this unfixed Nexus S reboot bug. I'm curious... is it really so widespread? Or is it only something a few people experience, like the luck of the draw?
I apologize if this question has been asked before. I'm considering buying the phone but can't decide if I should wait.
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I've had three Nexus S so far. The first one I picked up on dec 16th and didn't get a single reboot on - but the oleophobic coating on the screen was coming off in spots so I swapped it for another unit.
The second unit had issues rebooting. I saw it immediately - it rebooted while sitting on my desk. I could constantly recreate this by streaming audio over BT in my car - every 10-15 minutes it would reboot.
I picked up a mt4g for a few weeks to see if they could sort whether this was a hardware of sw issue (that thing is a brick to hold) and eventually picked up a third Nexus S once they identified it as a SW issue. This device has not rebooted a single time in the 27 days I've had it. I can stream audio and make long calls without an issue.
All three devices have operated with identical configurations. Based on this I'd say that some units are worse than others.
Maybe it's issue with the hardware tolerances and some hardware that falls within the accepted tolerance is not operating as expected and causing kernel panics as a result. This would explain why some have this issue constantly and others rarely or never see it. Perhaps it's something seemingly unrelated that everyone experiencing the reboots has in common. It would be nice if Google weren't so tight lipped about this. Supposedly the OTA will address these issues and moving forward it should be irrelevant.
I get this issue at least 60% of my calls (not that i call much). i have made 4 calls today, and 3 of them my phone rebooted during the proccess.
I am returning this to CW tommorrow for a replacment unit, i love the phone dearly but do not want to be robbed for £429 but not being able to take it back if they do not resolve.
It could be a batch issue, or something i guess, but that's not my job to find that out, that's for the people i paid for the hardware/software
I hope i get another unit, and if not problem free at least i can rely on a warranty, hopefully making sure if google slack on fixing this i can get my money back.
If it fixes soon or the new handsets ok, i can keep this lil beauty of a phone
I've had my SNS since launch. My phones has rebooted on me twice. It was right after playing a 3D game. Right after i exited the game the phone rebooted. Funny though, it hasn't happened again.
I've gone back to using my Desire until Google sort this out. For me, any call above 5 minutes has a 50% chance of rebooting the handset.
The handset (running stock 2.3.2 and un-rooted) will on occasion spontaneously reboot as well. Not good.
It is a bug that seems to be very limited in scope but is very serious for those affected. Personally, I've never had it happen to me or my wife.
Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.
apreichner said:
Thank you for your replies, they were very helpful. I was keeping up with the OTA Bugfix promised by Google for the Nexus S. Although, that was promised almost 3 weeks ago and still no word from Google since. That's one of the reasons why I came here to ask for advice before I bought the phone. Although I'm curious to see if 2.3.3 resolved the issue. I know the 2.3.3 just lists API changed, but I wouldn't expect them to list bugfixes on a list of API changes.
I think I'm ready to buy the phone and hope for the best. I'll probably just get Best Buy insurance just to be safe.
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Getting the insurance is definitely the right choice. I hope you enjoy your phone and your stay here!
I get periodic reboots on both my phones.
It is not that noticeable, since it often happens when I am not using the phone and unless I glance at it and see the start animation, I may be unaware of it.
But it has happened during a call as well (couple of times on each phone) and then it is definitely noticeable.
I have this bug... not during phone calls but random reboots. 2-3 a day. I hate it but its tolerable.
Weird, I don't have this bug
If flashing a custom rom, the problem will be solved? Since i am considering if i should get Nexus s later on.
Thanks
Hi guys, I got my Nexus on day 1 and it's always had this issue. When on a phone call the volume of the caller fluctuates greatly from loud and clear to barely audible and back again randomly. Is this a known issue? Please note that the caller can always hear me perfectly fine. I've done factory resets many times but it still happens. Any ideas? I did call Google on day one but the advice they offered was to do a factory reset which never helped. Would it be worth getting a replacement sim before going back to Google and insisting they sort it?
keer-en said:
Hi guys, I got my Nexus on day 1 and it's always had this issue. When on a phone call the volume of the caller fluctuates greatly from loud and clear to barely audible and back again randomly. Is this a known issue? Please note that the caller can always hear me perfectly fine. I've done factory resets many times but it still happens. Any ideas? I did call Google on day one but the advice they offered was to do a factory reset which never helped. Would it be worth getting a replacement sim before going back to Google and insisting they sort it?
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No one? =]
keer-en said:
No one? =]
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Sometimes I don't have the phone held right and the volume seems low until I adjust it on my ear. I'm assuming this is not your issue. Does this happen when on speaker phone as well? Can you borrow a friends SIM and pop it in your phone and try to reproduce the problem and let us know the result?
Just to update this - Called Google and a friendly chap agreed to send me out an advanced replacement. Should be here tomorrow or Wednesday. Very cool. Once it arrives I'll send my faulty unit back. Shiny new phone. =]
My phone is out of the return window now and dealing with customer service is probably my last resort.
My phone is on stock Touchwiz and unrooted, T-mobile variant. I have factory reset my phone 3 times and deleted the cache but these issues remain.
Here are some of the issues I have had. I am hoping they are software, but I couldn't find much information on any of them. If you also have experienced these, please let me know just to know that I'm not crazy and alone in this.
Camera app will be black on launch and crash due to an error. - This reminds me of the Lollipop software issue that I had on my Nexus 5 so I'm not too concerned since an update is coming out, but it is still bothersome when I bought the S6 for the fast camera launch but I have to restart the phone because I get this error. At least restarting the phone fixes this.
Phone vibration is inconsistent or weak. - The vibration was strongest when I first bought it, but it has grown considerably weaker. It still can be strong sometimes, but it fluctuates. Sometimes the vibration is so weak that I can't feel anything unless I put it on max strength under Vibration settings, but it sometimes fixes itself and isn't as weak. It hasn't been as strong since I first got it from what I remember. Restarting the phone does not fix it. It just comes and goes.
Phone does not receive or send sound when answering or making phonecalls. - This is hard to explain, but sometimes when I'm making a call, the dial tone will never sound and if the call looks as if it has gone through, there will be no sound. The person will say they received a call but didn't hear anything as well. This also happens if someone gives me a call and I pick up and hear no sound. A phone restart usually doesn't fix this, but sometimes it just magically works again.
Sound turned off by itself. - This has only happened once or twice so far but it was bothersome. I didn't change or touch any of my settings for this to happen. My sound just stopped working. Youtube app, volume settings, etc. didn't create any sound. When my alarm went off, it made no noise. Restarting the phone would fix it.
Anyway, please let me know if you have had these similar problems. Is it likely they are software related? I can't find any solutions and if a factory reset is not fixing it, I don't know what to do.
Thank you!
Return it
Brava27 said:
Return it
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I would, but I'm outside the 14 day return window from T-mobile.
Jinora said:
I would, but I'm outside the 14 day return window from T-mobile.
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So? You have a faulty phone and these issues would be taken care of within your warranty period right?
yes you can do a warranty exchange. theyll replace it
tlxxxsracer said:
yes you can do a warranty exchange. theyll replace it
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bramgg said:
So? You have a faulty phone and these issues would be taken care of within your warranty period right?
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I was hoping that I wouldn't have to go through the Warranty process but it looks like there is no choice.
Thank you all for your input! I'll see what happens. I appreciate it.
I'm having a few Issues with audio on my pixel that I'm having a hard time finding answers to.
1. The biggest issue that I'm having the hardest time finding info about is this; when listening to music through my headphones after about 5 seconds there will be a pop, the all the audio on my phone will stop working completely. no, mic, no assistant, no headset, bluetooth, speakerphone, or speaker in general.
2. Often, my pixel will just not detect headphones at all. or detect them, then play no sound.
3 Sometime only the mic stops working. I know this one is common in android in general.
A reboot fixes all these things, but the headphone pop happens every single time. I'm talking with support now and they want me to factory reset the phone, so we'll see what happens after that. My questions are if any of you have found fixes, and if the problems happen on custom ROMs. And Does ROMing void the warranty on this phone?
Did you buy your phone from Verizon or Google? The pop and audio dying compare results of a poorly made headphone plug. Check with another pair of headphones and see if you get the same results unless you already have. If the alignment is slightly off it could be shorting across contacts although I don't understand why would work for a short period of time and then stop.
I had the issue with several pairs of headphones and auxillary cables. I talked with Google support and they had me factory reset the phone, and that seems to have fixed the headphone jack issue. The other issues still persist with the mic and call problems though.
The guy from Google support doesn't seem to be getting it. I told him that I'm still having issues the other stuff, but he keeps asking if I tried other headphones. This is the 5th time he's asked.
Yeah, the mic only works about %20 of the time. I've had to restart my phone just to make phone calls for about a week now. I'm going to try and get a replacement.
I'm having an issue from time to time where the phone speaker at the top stops working when taking a call. Only happened twice in 3-4 months. reboot fixed it... ugh..
That's how mine started. Now, o times out of ten I have to restart my phone and pray that my phone likes me that day to make a phone call.
Figured I would pop in here guys. Had a Pixel since launch and have had myriad problems, mic stopped working and couldn't make calls, headphones not being recognized. Factory reset didnt help, safe mode no help, etc. Scoured the net and found on google product forums a possible solution, tried it and so far it has worked.
https://productforums.google.com/forum/#!topic/phone-by-google/4kyIdArEve8
basically go to clock app, find alarms and delete them, then delete data and cache from clock app and reboot. worked a charm for me, try it out.
I'll give this a shot. How long has this been working for you?
Anyone having issue with music "skipping" when connected to a 3rd party bluetooth for cars?
chadhoard said:
Anyone having issue with music "skipping" when connected to a 3rd party bluetooth for cars?
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Occasionally. Typically a reboot fixes it for me.
magicCrazyThing said:
I'll give this a shot. How long has this been working for you?
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meant to post earlier but got tied up, this worked for a few hours then back to the same thing. I RMA'd the phone and have a new one now. Hope this one is better
also fyi, my verizon new/possibly refurb phone was received today running 7.1 , not 7.1.1 , i thought some had questions about that.
CaddymanLNL said:
meant to post earlier but got tied up, this worked for a few hours then back to the same thing. I RMA'd the phone and have a new one now. Hope this one is better
also fyi, my verizon new/possibly refurb phone was received today running 7.1 , not 7.1.1 , i thought some had questions about that.
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I'm just waiting until I get another screen ordered for my MXPE to swap my pixel. If that one has issues too I'll probably just try to get my money back. I love this phone, but that's not an issue I can handle.
magicCrazyThing said:
Yeah, the mic only works about %20 of the time. I've had to restart my phone just to make phone calls for about a week now. I'm going to try and get a replacement.
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I have the exact same issue Are we sure it's a hardware problem?
d3sm0nd said:
I have the exact same issue Are we sure it's a hardware problem?
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If it's not, then it has to be a really deep seated software issue. I flashed pure Nexus to see if it still did it and had no luck at all. Lol
magicCrazyThing said:
If it's not, then it has to be a really deep seated software issue. I flashed pure Nexus to see if it still did it and had no luck at all. Lol
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Then i'm ****ed because I bought off ebay and I nobody can exchange my phone. I have to send it to Google and wait probably weeks until I get a new one. :crying:
So, WHats up guys?
Finally jumped back on the Pixel train and got my 7 Pro last night. After all the fun updates i noticed that when i make a call now, there is a strange opening of a call with a tiny bit of static and then it goes to normal. Anyone else experience this? It doesn't hinder the call in any way, i just found it strange.
PSA
Absolutely loving the phone. Near 24hr after a charge with 24% left but i forgot to check SOT but im sure it was close to 6hrs which is good for me.
I did see one other post that was similar to this. I've never had that issue, and iirc nobody who replied to that post did either.
xunholyx said:
I did see one other post that was similar to this. I've never had that issue, and iirc nobody who replied to that post did either.
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Thanks. I should've checked the threads before i posted. Yeah its weird. Noticing that its only to one number so,maybe its their line??
Hi Avid_droid.
Yes, you are not alone in this regard.
I don't know if it's a coincidence, but my wife threw my cell phone from the table (half a meter more or less), and since then the following happens to me:
I make a call and I hear some interferences, something like "Clack clack", sometimes there are many, sometimes only 1 ... sometimes none ... it's very strange.
However, I think it has nothing to do with the drop... maybe it used to happen to me before and I didn't notice.
Sometimes I can go days without hearing that interference, and I think that everything is fine, but I hear it again. I have restored the phone several times and that does not solve anything.
Fortunately, it's not something that prevents me from making calls or using the phone normally, but when you spend a lot of money on a phone you get screwed by these things.
The bad thing about this is that I have read that if you talk to Google they will send you a refurbished phone, plus you will be 1 week or more with nothing.... I think I'll live with this problem (if it doesn't get worse).
Hugo.cb said:
Hi Avid_droid.
Yes, you are not alone in this regard.
I don't know if it's a coincidence, but my wife threw my cell phone from the table (half a meter more or less), and since then the following happens to me:
I make a call and I hear some interferences, something like "Clack clack", sometimes there are many, sometimes only 1 ... sometimes none ... it's very strange.
However, I think it has nothing to do with the drop... maybe it used to happen to me before and I didn't notice.
Sometimes I can go days without hearing that interference, and I think that everything is fine, but I hear it again. I have restored the phone several times and that does not solve anything.
Fortunately, it's not something that prevents me from making calls or using the phone normally, but when you spend a lot of money on a phone you get screwed by these things.
The bad thing about this is that I have read that if you talk to Google they will send you a refurbished phone, plus you will be 1 week or more with nothing.... I think I'll live with this problem (if it doesn't get worse).
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Yeah it doesn't interfere with call or quality it's just odd right? It wasn't there yesterday and today it returned. I think maybe software issue cause I didn't experience it prior to updating.
avid_droid said:
Yeah it doesn't interfere with call or quality it's just odd right? It wasn't there yesterday and today it returned. I think maybe software issue cause I didn't experience it prior to updating.
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Yes, it's not the end of the world, but I have to say I'm very disappointed with the overall call quality.
I have an old Huawei mate 20 that has much better call quality than the Pixel, .. and it's a 2018 phone!
Resignation.
Finally, and after a few days in which the problem was more frequent, I have decided to use the google warranty and return it for repair. I've upgraded to an iPhone 14 Pro Max, and I guess I'll sell the Pixel 7 Pro if it comes back repaired correctly.
Hugo.cb said:
Yes, it's not the end of the world, but I have to say I'm very disappointed with the overall call quality.
I have an old Huawei mate 20 that has much better call quality than the Pixel, .. and it's a 2018 phone!
Resignation.
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I've been experiencing far more robotic voice calls the past couple days
avid_droid said:
I've been experiencing far more robotic voice calls the past couple days
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From what I have read, it is ultimately a hardware failure and the only option is replacement.
Hugo.cb said:
From what I have read, it is ultimately a hardware failure and the only option is replacement.
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Click to collapse
I replaced my device the other day and best thing I did. No issues as of late.
I have to wait for my cell phone to arrive in POLAND (from Spain) and wait for it to come back... ****ing disgusting.
Hugo.cb said:
Hi Avid_droid.
Yes, you are not alone in this regard.
I don't know if it's a coincidence, but my wife threw my cell phone from the table (half a meter more or less), and since then the following happens to me:
I make a call and I hear some interferences, something like "Clack clack", sometimes there are many, sometimes only 1 ... sometimes none ... it's very strange.
However, I think it has nothing to do with the drop... maybe it used to happen to me before and I didn't notice.
Sometimes I can go days without hearing that interference, and I think that everything is fine, but I hear it again. I have restored the phone several times and that does not solve anything.
Fortunately, it's not something that prevents me from making calls or using the phone normally, but when you spend a lot of money on a phone you get screwed by these things.
The bad thing about this is that I have read that if you talk to Google they will send you a refurbished phone, plus you will be 1 week or more with nothing.... I think I'll live with this problem (if it doesn't get worse).
Click to expand...
Click to collapse
Exactly the same sound occurs to me sometimes just occasionally to remind me that it exists
avid_droid said:
So, WHats up guys?
Finally jumped back on the Pixel train and got my 7 Pro last night. After all the fun updates i noticed that when i make a call now, there is a strange opening of a call with a tiny bit of static and then it goes to normal. Anyone else experience this? It doesn't hinder the call in any way, i just found it strange.
PSA
Absolutely loving the phone. Near 24hr after a charge with 24% left but i forgot to check SOT but im sure it was close to 6hrs which is good for me.
Click to expand...
Click to collapse
Yes, mine does this as well. I've noticed it but not paid attention to it til i read this yesterday. I thought it was my Pixel Buds Pro (Which take FOREVER to connect when I take one out of the case to answer a call) - but today I'll try to use the phone itself to answer calls and see if it's still there
Hugo.cb said:
I've upgraded to an iPhone 14 Pro Max,
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That's an upgrade?
HipKat said:
That's an upgrade?
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Sorry.. I think you are right about this.
I actually think the Pixel 7 Pro looks like a better phone to me than the iPhone 14 Pro Max, but I bought one for a bit of a change of scenery.
I really regret it, I will surely return the iPhone 14 Pro Max if the Pixel 7 arrives repaired. I hope so.
After several days in RMA, Google has sent me an email telling me that the phone had an AUDIO problem and that it will be repaired.
Which seems strange to me because the audio in multimedia applications was perfect.... But well, when I have the phone in my hands I will tell you.
Well, the phone has arrived home. So far so good, although I have not tested it too much.
I will keep you informed.
EDIT :
After several calls, the problem continues. I'm throwing in the towel, I'm not going to go another week without a phone. As a bonus, I also have some dirt on the lenses, which I didn't have before.
I'll put up with this interference and strange noises on every call until I send the phone to hell in a few years.
Hugo.cb said:
Well, the phone has arrived home. So far so good, although I have not tested it too much.
I will keep you informed.
EDIT :
After several calls, the problem continues. I'm throwing in the towel, I'm not going to go another week without a phone. As a bonus, I also have some dirt on the lenses, which I didn't have before.
I'll put up with this interference and strange noises on every call until I send the phone to hell in a few years.
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May be a hardware issue. That's what it seemed like with mine. There is no static any more but the small pop is still there. Pop on my Buds Pro and issue is resolved. Now the watch is another piece of bad judgement. I'm on my second one and thank the creator they gave it to me for free. $349 for a watch that sounds like it has a badly blown speaker is hardly worth it. It does what I need it to do though, time and messages.
avid_droid said:
May be a hardware issue. That's what it seemed like with mine. There is no static any more but the small pop is still there. Pop on my Buds Pro and issue is resolved. Now the watch is another piece of bad judgement. I'm on my second one and thank the creator they gave it to me for free. $349 for a watch that sounds like it has a badly blown speaker is hardly worth it. It does what I need it to do though, time and messages.
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Latest news, Google is sending me a new terminal.
The truth is that I'm starting to be unconvinced about the purchase, and it is likely that I will end up buying an s23 ultra or similar.
Hugo.cb said:
Latest news, Google is sending me a new terminal.
The truth is that I'm starting to be unconvinced about the purchase, and it is likely that I will end up buying an s23 ultra or similar.
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For me now, there is nothing to complain of about the phone. I like mine. My wife has the 23U and I don't like it. It's slows way down and feels like a 60hz phone. Also with the load speeds, I don't like Sammy. I walk around all day withy Pixel 7 Pro and my 13 Pro Max everyday. Didnt like the esim thing either.