Database Info

Xperia L Microphone Issue

A few days ago I discovered that people I talk to over the phone can't hear me, whether they call me or I call them, while I can hear them perfectly.
My voice if very muffled, impossible to comprehend, sometime it cuts out completely and there's also a persistent "static" noise in the background, kind of like wind blowing. I can usually make myself heard only if I raise my voice by a lot, close to yelling actually.
I tested the microphone via the service menu AND the Xperia Diagnostics app and I'm even more puzzled. Initially I'd say that about 70-80% of the time I had to raise my voice a lot so that the recorder can pick up anything and the results I got were essentially what the people I talked to reported. I looked up the issue on various forums, fiddled with the settings, disabled xLoud, noise suppression, took the SIM out and put it back in, did a repair via the PC Companion AND a factory reset later on and nothing seems to consistently work. Sometimes they can hear me, sometimes they can't. Testing results are also much better now and I'm able to clearly hear my voice most of the time, but when actually calling someone, even when they say they hear me clearly they can still hear that annoying static. I now have noise suppression turned off, since that seems to help.
To my knowledge, this started to happen after the 4.2.2 update, a very buggy update. I also had a problem with headphones (two pairs in otherwise working order) not being recognised, even though both were initially working well with the phone. Eventually I had to repair the phone twice for that (the first time it didn't fix anything) just to get the phones working again. It's after that that I noticed this mic problem.
I also found this thread and I wonder if that lil' piece of rubber can be the problem. Apparently those are Ions, but I'm thinking maybe there's enough internal commonality between that and the XL that I could actually have the same problem.
Other than that, what would you advise? Try to go back to 4.1.2?
Service is my last option due to time and distance concerns. Thanks!
Model: C2105
Android: 4.2.2
Build no.: 15.3.A.0.26

potato muncher said:
A few days ago I discovered that people I talk to over the phone can't hear me, whether they call me or I call them, while I can hear them perfectly.
My voice if very muffled, impossible to comprehend, sometime it cuts out completely and there's also a persistent "static" noise in the background, kind of like wind blowing. I can usually make myself heard only if I raise my voice by a lot, close to yelling actually.
I tested the microphone via the service menu AND the Xperia Diagnostics app and I'm even more puzzled. Initially I'd say that about 70-80% of the time I had to raise my voice a lot so that the recorder can pick up anything and the results I got were essentially what the people I talked to reported. I looked up the issue on various forums, fiddled with the settings, disabled xLoud, noise suppression, took the SIM out and put it back in, did a repair via the PC Companion AND a factory reset later on and nothing seems to consistently work. Sometimes they can hear me, sometimes they can't. Testing results are also much better now and I'm able to clearly hear my voice most of the time, but when actually calling someone, even when they say they hear me clearly they can still hear that annoying static. I now have noise suppression turned off, since that seems to help.
To my knowledge, this started to happen after the 4.2.2 update, a very buggy update. I also had a problem with headphones (two pairs in otherwise working order) not being recognised, even though both were initially working well with the phone. Eventually I had to repair the phone twice for that (the first time it didn't fix anything) just to get the phones working again. It's after that that I noticed this mic problem.
I also found this thread and I wonder if that lil' piece of rubber can be the problem. Apparently those are Ions, but I'm thinking maybe there's enough internal commonality between that and the XL that I could actually have the same problem.
Other than that, what would you advise? Try to go back to 4.1.2?
Service is my last option due to time and distance concerns. Thanks!
Model: C2105
Android: 4.2.2
Build no.: 15.3.A.0.26
Click to expand...
Click to collapse
Well since you said that this started happening after you've updated to 4.2.2 you have 2 options
1. Reflash the 4.2.2 update
2. Downgrade to 4.1.2
I hope that helps
Sent from my C2104 using xda app-developers app

Unfortunately, I can't be sure if it's due to 4.2.2 or just a coincidence, since it didn't start immediately after the update. Like I said, that thread about the Ion mic problem got me thinking that maybe this is what happened, in which case it's only a coincidence that I also updated to 4.2.2 a couple of days prior.
"Reflash the 4.2.2 update" - is this different from repairing it via the PC Companion? Like I said, I already did that and a factory reset later on and it didn't help with this.
In any case, thanks for your help! :good:

potato muncher said:
A few days ago I discovered that people I talk to over the phone can't hear me, whether they call me or I call them, while I can hear them perfectly.
My voice if very muffled, impossible to comprehend, sometime it cuts out completely and there's also a persistent "static" noise in the background, kind of like wind blowing. I can usually make myself heard only if I raise my voice by a lot, close to yelling actually.
I tested the microphone via the service menu AND the Xperia Diagnostics app and I'm even more puzzled. Initially I'd say that about 70-80% of the time I had to raise my voice a lot so that the recorder can pick up anything and the results I got were essentially what the people I talked to reported. I looked up the issue on various forums, fiddled with the settings, disabled xLoud, noise suppression, took the SIM out and put it back in, did a repair via the PC Companion AND a factory reset later on and nothing seems to consistently work. Sometimes they can hear me, sometimes they can't. Testing results are also much better now and I'm able to clearly hear my voice most of the time, but when actually calling someone, even when they say they hear me clearly they can still hear that annoying static. I now have noise suppression turned off, since that seems to help.
To my knowledge, this started to happen after the 4.2.2 update, a very buggy update. I also had a problem with headphones (two pairs in otherwise working order) not being recognised, even though both were initially working well with the phone. Eventually I had to repair the phone twice for that (the first time it didn't fix anything) just to get the phones working again. It's after that that I noticed this mic problem.
I also found this thread and I wonder if that lil' piece of rubber can be the problem. Apparently those are Ions, but I'm thinking maybe there's enough internal commonality between that and the XL that I could actually have the same problem.
Other than that, what would you advise? Try to go back to 4.1.2?
Service is my last option due to time and distance concerns. Thanks!
Model: C2105
Android: 4.2.2
Build no.: 15.3.A.0.26
Click to expand...
Click to collapse
The ultimate method for fix this problem is send it to sony service center,,i suggest so,,i think it the best choices

potato muncher said:
"Reflash the 4.2.2 update" - is this different from repairing it via the PC Companion? Like I said, I already did that and a factory reset later on and it didn't help with this.
In any case, thanks for your help! :good:
Click to expand...
Click to collapse
You can either use as you said repairing via PCC or just flash FTF.

Poor microphone when in phone calls

Hello everyone
So I've recently purchased a Nexus 5 and I really love how smooth the phone acts. I really love the new Hangouts integration and all.
But now people are complaining when I'm a phone call with them. Sometimes my microphone randomly lowers itself to the point people can't hear me. I then adjust my phone positioning in my hand and then they can hear me clear again.
It's not like I'm holding my phone upside down or something, just like a regular person. This problem tends to happen a lot when I'm laying down.
It's a 310K model so it's from one of the first batches.
Anyone having the same problem? I've Googled the problem a bit and people tend to think it's a software problem (something with the noise cancelation thingy). I don't want to return the phone unless I really have no other option.
Would you guys recommend me keeping the phone and wait for a possible fix? I've got this phone a week now and Amazon says I have till half of January to return it for a full refund.
Thanks in advance

Razors123 said:
Hello everyone
So I've recently purchased a Nexus 5 and I really love how smooth the phone acts. I really love the new Hangouts integration and all.
But now people are complaining when I'm a phone call with them. Sometimes my microphone randomly lowers itself to the point people can't hear me. I then adjust my phone positioning in my hand and then they can hear me clear again.
It's not like I'm holding my phone upside down or something, just like a regular person. This problem tends to happen a lot when I'm laying down.
It's a 310K model so it's from one of the first batches.
Anyone having the same problem? I've Googled the problem a bit and people tend to think it's a software problem (something with the noise cancelation thingy). I don't want to return the phone unless I really have no other option.
Would you guys recommend me keeping the phone and wait for a possible fix? I've got this phone a week now and Amazon says I have till half of January to return it for a full refund.
Thanks in advance
Click to expand...
Click to collapse
I've the same problem+ signal loose randomly.
Phoned up google and tried to resolve the issues.
Now just received my RMA label via email and will receive my replacement phone soon

Hi,
I've the same problem with my 310K Nexus 5 (EU). I'm searching since some days but can't find any satisfying fix.
Today I got an answer from the Google support, they suggest to factory reset my Nexus 5.
I haven't done it yet, but I don't think this could fix the problem. I think I'll try it tomorrow and I'll report back asap.
Please let me know if you find any solution.

nos2k5 said:
Hi,
I've the same problem with my 310K Nexus 5 (EU). I'm searching since some days but can't find any satisfying fix.
Today I got an answer from the Google support, they suggest to factory reset my Nexus 5.
I haven't done it yet, but I don't think this could fix the problem. I think I'll try it tomorrow and I'll report back asap.
Please let me know if you find any solution.
Click to expand...
Click to collapse
the ytold me the same thing(factory reset).
I said I've just did a factory reset...so then offered a replacement

Update: receiving a replacement phone the next days :fingers-crossed:

[Q] A lot of issues with my S6. Has anyone else experienced these? Solutions?

My phone is out of the return window now and dealing with customer service is probably my last resort.
My phone is on stock Touchwiz and unrooted, T-mobile variant. I have factory reset my phone 3 times and deleted the cache but these issues remain.
Here are some of the issues I have had. I am hoping they are software, but I couldn't find much information on any of them. If you also have experienced these, please let me know just to know that I'm not crazy and alone in this.
Camera app will be black on launch and crash due to an error. - This reminds me of the Lollipop software issue that I had on my Nexus 5 so I'm not too concerned since an update is coming out, but it is still bothersome when I bought the S6 for the fast camera launch but I have to restart the phone because I get this error. At least restarting the phone fixes this.
Phone vibration is inconsistent or weak. - The vibration was strongest when I first bought it, but it has grown considerably weaker. It still can be strong sometimes, but it fluctuates. Sometimes the vibration is so weak that I can't feel anything unless I put it on max strength under Vibration settings, but it sometimes fixes itself and isn't as weak. It hasn't been as strong since I first got it from what I remember. Restarting the phone does not fix it. It just comes and goes.
Phone does not receive or send sound when answering or making phonecalls. - This is hard to explain, but sometimes when I'm making a call, the dial tone will never sound and if the call looks as if it has gone through, there will be no sound. The person will say they received a call but didn't hear anything as well. This also happens if someone gives me a call and I pick up and hear no sound. A phone restart usually doesn't fix this, but sometimes it just magically works again.
Sound turned off by itself. - This has only happened once or twice so far but it was bothersome. I didn't change or touch any of my settings for this to happen. My sound just stopped working. Youtube app, volume settings, etc. didn't create any sound. When my alarm went off, it made no noise. Restarting the phone would fix it.
Anyway, please let me know if you have had these similar problems. Is it likely they are software related? I can't find any solutions and if a factory reset is not fixing it, I don't know what to do.
Thank you!

Return it

Brava27 said:
Return it
Click to expand...
Click to collapse
I would, but I'm outside the 14 day return window from T-mobile.

Jinora said:
I would, but I'm outside the 14 day return window from T-mobile.
Click to expand...
Click to collapse
So? You have a faulty phone and these issues would be taken care of within your warranty period right?

yes you can do a warranty exchange. theyll replace it

tlxxxsracer said:
yes you can do a warranty exchange. theyll replace it
Click to expand...
Click to collapse
bramgg said:
So? You have a faulty phone and these issues would be taken care of within your warranty period right?
Click to expand...
Click to collapse
I was hoping that I wouldn't have to go through the Warranty process but it looks like there is no choice.
Thank you all for your input! I'll see what happens. I appreciate it.

Audio Issue Questions?

I'm having a few Issues with audio on my pixel that I'm having a hard time finding answers to.
1. The biggest issue that I'm having the hardest time finding info about is this; when listening to music through my headphones after about 5 seconds there will be a pop, the all the audio on my phone will stop working completely. no, mic, no assistant, no headset, bluetooth, speakerphone, or speaker in general.
2. Often, my pixel will just not detect headphones at all. or detect them, then play no sound.
3 Sometime only the mic stops working. I know this one is common in android in general.
A reboot fixes all these things, but the headphone pop happens every single time. I'm talking with support now and they want me to factory reset the phone, so we'll see what happens after that. My questions are if any of you have found fixes, and if the problems happen on custom ROMs. And Does ROMing void the warranty on this phone?

Did you buy your phone from Verizon or Google? The pop and audio dying compare results of a poorly made headphone plug. Check with another pair of headphones and see if you get the same results unless you already have. If the alignment is slightly off it could be shorting across contacts although I don't understand why would work for a short period of time and then stop.

I had the issue with several pairs of headphones and auxillary cables. I talked with Google support and they had me factory reset the phone, and that seems to have fixed the headphone jack issue. The other issues still persist with the mic and call problems though.
The guy from Google support doesn't seem to be getting it. I told him that I'm still having issues the other stuff, but he keeps asking if I tried other headphones. This is the 5th time he's asked.

Yeah, the mic only works about %20 of the time. I've had to restart my phone just to make phone calls for about a week now. I'm going to try and get a replacement.

I'm having an issue from time to time where the phone speaker at the top stops working when taking a call. Only happened twice in 3-4 months. reboot fixed it... ugh..

That's how mine started. Now, o times out of ten I have to restart my phone and pray that my phone likes me that day to make a phone call.

Figured I would pop in here guys. Had a Pixel since launch and have had myriad problems, mic stopped working and couldn't make calls, headphones not being recognized. Factory reset didnt help, safe mode no help, etc. Scoured the net and found on google product forums a possible solution, tried it and so far it has worked.
https://productforums.google.com/forum/#!topic/phone-by-google/4kyIdArEve8
basically go to clock app, find alarms and delete them, then delete data and cache from clock app and reboot. worked a charm for me, try it out.

I'll give this a shot. How long has this been working for you?

Anyone having issue with music "skipping" when connected to a 3rd party bluetooth for cars?

chadhoard said:
Anyone having issue with music "skipping" when connected to a 3rd party bluetooth for cars?
Click to expand...
Click to collapse
Occasionally. Typically a reboot fixes it for me.

magicCrazyThing said:
I'll give this a shot. How long has this been working for you?
Click to expand...
Click to collapse
meant to post earlier but got tied up, this worked for a few hours then back to the same thing. I RMA'd the phone and have a new one now. Hope this one is better
also fyi, my verizon new/possibly refurb phone was received today running 7.1 , not 7.1.1 , i thought some had questions about that.

CaddymanLNL said:
meant to post earlier but got tied up, this worked for a few hours then back to the same thing. I RMA'd the phone and have a new one now. Hope this one is better
also fyi, my verizon new/possibly refurb phone was received today running 7.1 , not 7.1.1 , i thought some had questions about that.
Click to expand...
Click to collapse
I'm just waiting until I get another screen ordered for my MXPE to swap my pixel. If that one has issues too I'll probably just try to get my money back. I love this phone, but that's not an issue I can handle.

magicCrazyThing said:
Yeah, the mic only works about %20 of the time. I've had to restart my phone just to make phone calls for about a week now. I'm going to try and get a replacement.
Click to expand...
Click to collapse
I have the exact same issue Are we sure it's a hardware problem?

d3sm0nd said:
I have the exact same issue Are we sure it's a hardware problem?
Click to expand...
Click to collapse
If it's not, then it has to be a really deep seated software issue. I flashed pure Nexus to see if it still did it and had no luck at all. Lol

magicCrazyThing said:
If it's not, then it has to be a really deep seated software issue. I flashed pure Nexus to see if it still did it and had no luck at all. Lol
Click to expand...
Click to collapse
Then i'm ****ed because I bought off ebay and I nobody can exchange my phone. I have to send it to Google and wait probably weeks until I get a new one. :crying:

I think this call quality issue is actually a SIM issue

Hi there,
I'm one of the many that's been hit by the call quality issues of the Pixel 3. I use a Pixel 3 white with Tele2 in the Netherlands and I cannot make or receive calls when the problem hits. I also have the problem where I'll cut out every 20 seconds or so any people will tell me they can't hear me.
Restarting it fixes it temporarily and then it just goes on again. It's ridiculous. I'm on my second phone already.
I've found that when this happens, when I go to settings in the Phone app, go to calls and then call forwarding or additional settings, nothing loads. It may even say SIM read error. When I restart the phone, and I can make phone calls properly again, these settings load again. Seeing as these settings are loaded from my SIM settings, I have a feeling something with the phone reading the SIM isn't quite right.

Got T-Mobile NL and especially at home, most times, people can't hear me properly.

call quality
I'm on verizon, and when I call into work conferences from home, I get complaints that I sound like I'm underwater. I've tried disabling advanced calling and that doesn't change anything (was a recommendation in a Google forum). I haven't experienced dropped calls yet, but I don't make a ton of phone calls, so that doesn't mean much.

There are tons of threads like this talking about sound issues when calling. For me the only problem I have is when someone calls me they cant hear me on speaker phone until I turn that off and talk on the regular mic. I dont know why Google hasnt addressed it yet? Leads me to believe that it may not be a software issue that it is more like a hardware problem so they will just keep swapping them out until you are good or they are done swapping and your screwed.

Super-Veloce said:
Got T-Mobile NL and especially at home, most times, people can't hear me properly.
Click to expand...
Click to collapse
Same here, if a call goes through. Usually it won't even connect

Archangel said:
There are tons of threads like this talking about sound issues when calling. For me the only problem I have is when someone calls me they cant hear me on speaker phone until I turn that off and talk on the regular mic. I dont know why Google hasnt addressed it yet? Leads me to believe that it may not be a software issue that it is more like a hardware problem so they will just keep swapping them out until you are good or they are done swapping and your screwed.
Click to expand...
Click to collapse
It's so strange, it seems like a software issue. I got one replacement and it does it as well. But a restart fixes it and doing some of the cache clearing fixed it for me for 3 days. Now it's back again.

It would be nice if it were a software issue but it doesnt even seem to be on Googles radar to fix? If they just swap out enough phones for the next few months until the next phone is announced by Google, everyone will want the Pixel 4 and forget about these issues.
Legendhidde said:
It's so strange, it seems like a software issue. I got one replacement and it does it as well. But a restart fixes it and doing some of the cache clearing fixed it for me for 3 days. Now it's back again.
Click to expand...
Click to collapse

P3 white / SIM O2 Germany. I have No problems.

The SIM card is not the problem. When I had my Pixel 3XL and my wife had a Pixel 3, we replaced both our SIM cards. This failed to resolve the issue with both phones. Go read the official product forums. Too many people have ruled that out.
After 3 months without the ability to make phone calls, the only troubleshooting step that worked was to returned the phones and get another model (Oneplus 6t). Calls have been crystal clear using the same SIM cards in all the same environments.
This is either a software issue, or a component issue. I suspect its a component issue. I would put money that there is a bad transmitter or chip-set in the phone. As someone who works with electronics on a daily basis, the intermittent nature of the problem follows the type of symptoms I see when a circuit is slowly building stray capacitance and has no way to bleed out extra potential. Similar to static electricity. This would explain why it goes away for most people for a brief period when they power cycle their phone. It would also explain why not everyone experiences it.
Google may be able to band-aid the hardware defect with software by actually cutting out HD quality on calls and fudging it, and most people won't be able to tell the difference. They might have the ability to power cycle and fulling resent a single component after each phone call. They did the same type of thing when the bottom speaker on the 3XL was buzzing at certain frequencies. They simply programmed the software to prevent the bottom speaker from playing sounds from within those frequencies. Most people aren't going to notice that one of the two speakers is slightly muted.

The only way to remedy this is to have 4g enabled at all times. Calls should then be using volte or HD voice and the issue goes away.
I anable 4g even when wifi is on and calls on both my Pixel 3 (Sold) and Mate 20 Pro are clear and rock stable if not a tiny bit tinny or raspy at the high end due to HD voice.
This is on EE Uk , but I would imagine is similar on cariers from other countries.
On a side note, with O2 I do not have this issue at all so maybe it's something to do with the frequencies or bands the mobile operator is using.

It is definitely not related to the SIM. I have replaced my regular SIM with eSIM on T-Mobile CZ and I still have this issue. I have even transferred my number from Vodafone CZ due to my contract expiring, and its still there.

Hoping after Android Q , this issue will shine [emoji848][emoji848][emoji848]
Sent from my Pixel 3 using Tapatalk

I have this issue too, updated to the Android Q beta in hopes this would stop it from happening - but it is still happening.
I can hear everyone perfectly well but they say I am breaking up or sometimes I hear terrible interference and the call is dropped. Tried all the troubleshooting steps.
One thing is I noticed if I am using hands free (car's bluetooth or the pixel headphones) the issue never occurs (so far). I am thinking the antenna might be interfered with while it's in my hand. Can everyone try using hands free solutions while not holding the phone and see if it persists?
Thanks

Factory reset and removal of certain third party apps seems to have fixed the problem for me

Div250 said:
Factory reset and removal of certain third party apps seems to have fixed the problem for me
Click to expand...
Click to collapse
and now we need to know which are those "some 3d party apps"
please, thank you

Remove recently downloaded apps one by one , restart phone normally, then make a call to see if removing that particular app solved the problem. If not, continue until you do find that app. In my case, I had my suspicions on the two that I removed and that was it.

check SIM for scratches
My SIM card is scratched. Could the phone be damaging the SIM upon insertion?
I saw on another forum that their call quality issues go away when they use the headphones that come with the phone. So that would not be consistent with a SIM issue... hmm.