Faulty moisture detection - Samsung Galaxy S10e Questions & Answers

Five days ago, when transferring data from my phone to my laptop I suddenly received a moisture detection warning, in absolutely dry conditions. The phone was getting a bit warm, but everything else was normal. The warning does not disappear. I tried clearing the USB port, restarting in safe mode and a factory reset. Charging wirelessly works fine, but I cannot charge or transfer files. Any ideas? Or simply contact Samsung's sevice centre?

If it's stock and unfiddled, I would contact service.

Update: I took the phone to Samsung service and the motherboard (with the usb port) was replaced under warranty.

M1chiel said:
Update: I took the phone to Samsung service and the motherboard (with the usb port) was replaced under warranty.
Click to expand...
Click to collapse
Amazingly, my S10e has now started to do this. Only since the latest update. Had it plugged into a powerbank and charging and all of a sudden it threw a notification. Once it started it kept doing it till I unplugged.

RobboW said:
Amazingly, my S10e has now started to do this. Only since the latest update. Had it plugged into a powerbank and charging and all of a sudden it threw a notification. Once it started it kept doing it till I unplugged.
Click to expand...
Click to collapse
At the service center they told me that the connectors may have been bent, causing a kind of short circuit.

I charged it on a wall plug which didn't cause the issue, same cable too. Maybe something with the powerbank current delivery. I call a software bug to do with the charging data at this point but just stuck it on charge again. See what happens. It's on the wall plug. If it doesn't trip the moisture warning I'll charge next time on the powerbank again.
Edit:
It charged via wall plug to full without throwing the error.
I also suddenly had a huge change in battery life and got notifications for power use and app crashes so I think the last recent update altered settings or introduced a problem.
I've uninstalled anything I don't really need in the phone and uninstalled Lawnchair Launcher, gone back to stock One UI launcher. See how it fares. Will look at app and power settings again soon too.
If it continues I'll back up and reset it.

Related

galaxy s 2 acting strangely, battery drain and randomly going into driving mode

I got my sgs2 about a month ago and its been like a dream, battery lasts for a long time phone runs ultra smoothly no glitches and nothing weird has been happening, but these last few days its just been really weird.
1) it started randomly going into driving mode, i dont even know how to activate it or what it does, but i think its draining my battery
2)When i was watching a tv show on my phone it thought that there was an hdmi cable connected and wouldnt let me hear anything through my headphones. i exited it several times but it still though there was a cable connected. Then i went straight home and quit it from the task manager and it worked with the headphines but that might have been a coincidence.
3)When i connect the charger it takes a while to realize that its charging and sometimes stops charging and says that the battery is too hot or too cold but when i feel the phone it feels completely normal.
4)When i connect the usb cable, other than taking a while to realize that its connected to a charger it doesnt realize that its a usb so i cant transfer files with my computer which i do often
5)I pressed home before and it took me to some sort of clock which i imagine is for a dock but i have no such thing
6) Even after using the phone for a while and using several apps the android os has used 59% of my battery, when usually its the display that uses about 30 or 40%
none of these things had happened before and now they randomly started all at once, i havent downloaded any shady apps so i doubt its malware
any ideas?
thanks
Are you using a stock firmware or custom?
Have you tried resetting back to factory default?
camiloorozco said:
I got my sgs2 about a month ago and its been like a dream, battery lasts for a long time phone runs ultra smoothly no glitches and nothing weird has been happening, but these last few days its just been really weird.
1) it started randomly going into driving mode, i dont even know how to activate it or what it does, but i think its draining my battery
2)When i was watching a tv show on my phone it thought that there was an hdmi cable connected and wouldnt let me hear anything through my headphones. i exited it several times but it still though there was a cable connected. Then i went straight home and quit it from the task manager and it worked with the headphines but that might have been a coincidence.
3)When i connect the charger it takes a while to realize that its charging and sometimes stops charging and says that the battery is too hot or too cold but when i feel the phone it feels completely normal.
4)When i connect the usb cable, other than taking a while to realize that its connected to a charger it doesnt realize that its a usb so i cant transfer files with my computer which i do often
5)I pressed home before and it took me to some sort of clock which i imagine is for a dock but i have no such thing
6) Even after using the phone for a while and using several apps the android os has used 59% of my battery, when usually its the display that uses about 30 or 40%
none of these things had happened before and now they randomly started all at once, i havent downloaded any shady apps so i doubt its malware
any ideas?
thanks
Click to expand...
Click to collapse
seems like majority of your problems are linked with the micro USB port, try resetting your phone and see if that helps. This is weird though.
It happened once to me on my sgs but that was because I inserted the charging pin without realising it was wet but it went back to normal a few days later and I changed my charger.
i was also starting to think it would be a micro usb problem,
would a factory reset fix it?
if so how would i back up my apps so that i have the same apps with the same progress on them, is it even possible?
or should i just wait and see if it goes back to normal?
I am also having this issue now. I've tried a factory reset with no effect. The phone is now largely unusable. Did you get a resolution? If so, how?
im having the same problem too .. wish it's just a software issue!!
the problem solved itself after a couple of days, i took out the battery and left the phone alone for about a day and after it worked fine again, not sure if it was the time or leaving it without battery but its working normally again
I'm having this exact problem - phone switches into driving mode, then says MTP is connected - then it switcheds to a strange lock-screen I have never sen before. It's really strange. I flashed a nandroid backup from a few months back and still the problem is there. I'd flash back to stock and send it in - but I can't connect to Odin via USB because of the problem. Is there anyway to convert a Stock rom to a CWM flashable file?
I'm desperate to get this sorted.
Experiencing the same. Has anyone a proven solution for this?
My phone, sorted itself out - should I say my wife sorted it out - by mistake. What I think she done was hold down the home button, and then pressed the power off button together and held them untill the phone switched off. When my phone came back on again - she had somehow removed the -Exclamation Triangle of the kernel counter and removed the problems from this post - that I'd been experiencing for abouyt 5 months prior.
Go figure - I now have a SGS2 that works beautifully again and has also had any kernel counter and Custom Rom flashing notifications removed altogether. I wish I knew why this worked, as I'm sure their are many who would like to remove the Triangle without a jig.
The other option that seeemd to work for other people was to clean the MicroUSB port of the device with a dry, clean toothbrush - though this did nothing for my problem. Good luck -I know how frustrating it is.
Help Please
Guys, I am Facing the EXACT same problem.
1.Driving mode on/off automatically
2.Showing a lockscreen which shouldn't have existed on this planet.
3.Hanging up unconditionally. Have to restart phone.
4.Sudden "mtp connections" and because of that "Media Scanner"
I own a Galaxy note just 1 month old! I was so angry that i wanted to sell this. But i couldn't adapt to any other smaller screens so, guess ill try fixing this.
1.It definitely is something related to usb port (Since i cannot charge my phone, i use an external charger)
2.Took my beloved to a samsung service centre, they said phone is waterlogged and showed me the motherboard, saying"IC MIGHT be damaged"
3.Cost for repair - $200
4.Cannot afford that. I am guessing they were bluffing cause i saw the shiniest motherboard ever
5.Please fix this, or ill be stuck with a Nokia 500 !!
6.I can, however afford changing the usb connector, anyone successful with that?
Edit: Did my homework and found out that its definitely a usb port problem. Solution:Clean the usb port. Ill try try it and get back to you ppl. Oh and about 20% of the world's population is facing the same problem.
Edit(2): SOLVED!!!
1. Turn Off phone
2. Remove battery.
3.Take a Brush with hard bristles(Toothbrush/Artist's Brush)
4.Take a pin.
5.Take your own sweet 15mins to perfectly clean the micro usb port using the brush. Nicely and Tidily, give all possible strokes to flawlessly remove any dirt in there.
4.Then take your pin(Be careful here) and gently insert it into the gap between that small metallic micro slab and the bottom part of the usb Connector and gently move it up, VERY GENTLY!!!
5.Clean the battery's charging plates using a cloth, i used my own T-Shirt.
6.Put battery in and REBOOT.
7.Clean the charging pin of the charger using the safety pin/Brush or both.
I have it on for 15mins and no problems. Removed and put the charger again and again, still no problem. After waiting for 1 week, i am able to charge it using its charger! Now lets see whether it lasts......:-/
Edit(3): So, my phone acted up again last night, with driving mode and car dock. I used the pin solution, No problem till now. its Peacefully charging. Bah! it really is annoying
Edit(4): Now, its been 24 hours since my last solution, and phone hasnt acted strange. I guess after another 12 hours ill rule out the permanent solution. Which i used.
same here
Well.. I'm having similar issue. Battery drain and random driving mode/voice search sometimes. It all started after last OTA update and rooting without changing a ROM to custom. I've clean out USB port and no result. Maybe it's time to scan system with AV or unroot device...
eihwazz said:
Well.. I'm having similar issue. Battery drain and random driving mode/voice search sometimes. It all started after last OTA update and rooting without changing a ROM to custom. I've clean out USB port and no result. Maybe it's time to scan system with AV or unroot device...
Click to expand...
Click to collapse
The problem is the stock firmware
Sent from my SGH-I777 using Tapatalk 2
Phalanx7621 said:
The problem is the stock firmware
Sent from my SGH-I777 using Tapatalk 2
Click to expand...
Click to collapse
I've loaded CM9 on my international Galaxy Note and the car mode still pops up randomly all of the time.
ckeswar critics,
davearose said:
I've loaded CM9 on my international Galaxy Note and the car mode still pops up randomly all of the time.
Click to expand...
Click to collapse
I had the same issues 2 weeks after i bought my galaxy s2. Took it to Samsung customer care and they replaced the micro usb port. Haven't had a single issue since.
PS: Try to dry out the port and the phone if it is a water logging issue. I used a hair drier to do that. Luckily the tab that indicates water damage hadn't changed colour.
Had same issue with my Samsung Galaxy Note - randomly going in and out of driving mode, used a dry, soft toothbrush to clean out the USB Charging port, so far so good.
Make sure to flick the bristles of the toothbrush back and forth with your thumb first as you might see a lot of dust fly off of it.
Don't use anything hard like a pin or needle as you might scratch the contacts.
archer2009 said:
Had same issue with my Samsung Galaxy Note - randomly going in and out of driving mode, used a dry, soft toothbrush to clean out the USB Charging port, so far so good.
Make sure to flick the bristles of the toothbrush back and forth with your thumb first as you might see a lot of dust fly off of it.
Don't use anything hard like a pin or needle as you might scratch the contacts.
Click to expand...
Click to collapse
Same here with my gs2... Resolved the issue using some contact spray on my micro USB port.
camiloorozco said:
I got my sgs2 about a month ago and its been like a dream, battery lasts for a long time phone runs ultra smoothly no glitches and nothing weird has been happening, but these last few days its just been really weird.
1) it started randomly going into driving mode, i dont even know how to activate it or what it does, but i think its draining my battery
2)When i was watching a tv show on my phone it thought that there was an hdmi cable connected and wouldnt let me hear anything through my headphones. i exited it several times but it still though there was a cable connected. Then i went straight home and quit it from the task manager and it worked with the headphines but that might have been a coincidence.
3)When i connect the charger it takes a while to realize that its charging and sometimes stops charging and says that the battery is too hot or too cold but when i feel the phone it feels completely normal.
4)When i connect the usb cable, other than taking a while to realize that its connected to a charger it doesnt realize that its a usb so i cant transfer files with my computer which i do often
5)I pressed home before and it took me to some sort of clock which i imagine is for a dock but i have no such thing
6) Even after using the phone for a while and using several apps the android os has used 59% of my battery, when usually its the display that uses about 30 or 40%
none of these things had happened before and now they randomly started all at once, i havent downloaded any shady apps so i doubt its malware
any ideas?
thanks
Click to expand...
Click to collapse
It's just a software problem, the reasons might be:-
1) you might have opened and closed some huge apps randomly and very rudely..
2) You are low on space on the internal MMC Card
3) Your phone might be performing the restarting apps re scheduler
Solutions:-
1)Factory Data reset will not help as the cache section might be corrupt.. neither the android 3e will help...
2) a)Use odin and download the Latest firmware package from Sammobile's Website.
b) for tutorial on flashing, go http://forum.xda-developers.com/showthread.php?t=2488942.
c) Do not touch the phone after processes and restart was observed...
d) Again get into download mode and re flash the same Firmware again...
e) Restart the phone holding the HOME key, (it won't do anything by itself)
f) it will surely fix your Phone
3) Message me if any problem persists...
avaneesh3 said:
1. Turn Off phone
2. Remove battery.
3.Take a Brush with hard bristles(Toothbrush/Artist's Brush)
4.Take a pin.
5.Take your own sweet 15mins to perfectly clean the micro usb port using the brush. Nicely and Tidily, give all possible strokes to flawlessly remove any dirt in there.
4.Then take your pin(Be careful here) and gently insert it into the gap between that small metallic micro slab and the bottom part of the usb Connector and gently move it up, VERY GENTLY!!!
5.Clean the battery's charging plates using a cloth, i used my own T-Shirt.
6.Put battery in and REBOOT.
7.Clean the charging pin of the charger using the safety pin/Brush or both.
Click to expand...
Click to collapse
I registered on this forum just to say that this is a great solution. It looks like my phone is saved now
Hope it will not happen again.

[Q] Nexus 5 charging only when it is turned off

Hey there!
My Nexus 5, after updating it to 4.4.3, is having a issue: the device is charging only when it is turned off. When I turn the phone on, while charging, it will remain charging. But if I connect the charger, when the phone is already turned on, it will not charge.
I have tested 2 different cables, same issue.
Is anyone else having the same problem? How to fix it?
Any help would be appreciated. Thanks!
Just for clarification: I'm using Kit Kat 4.4.3, rooted, Xposed.
what are you charging from? ac or pc?
AC!
guilmm said:
AC!
Click to expand...
Click to collapse
Another question, are you using the stock wall wart? Some aftermarket chargers don't put out enough amperage. Another possibility is that you've got some rogue processes keeping your phone awake so it's using battery as quickly (or quicker) than it can take in a charge.
I'm using the AC charger that came with my Nexus 5.
Updated to 4.4.4. Problem not solved.
I think it might be a hardware issue. I have the same problem with my pebble. I have tried multiple cables/chargers and it only charges when it's off. When it's on I get the charging notification but it doesn't actually charge
Nothing. The devide is still charging only when it is turned off.
Having the same issue since update 2 weeks ago. Already wiped phone and problem still exist. Start to think it's hardware but tried 2 different charger same issue.
So guys I am almost the same problem since this morning. I went on a 3 day trip to the Netherlands on Friday and charged my phone in the car for the last time on friday. I died on me this morning. While I was on the way back today and my N5 was in it's last percents of battery I noticed it wouldnt charge anymore. I thought fastcharging might have killed my car radio. Now back home I tried to charge it. For some reason the charging while off screen reapeared as soon as it turned off. Whenn I turned it on again it stopped charging. Tried rebooting multiple times. My phone now only charges while being in Fastboot or Recovery mode. Anybody having any ideas what might have caused this an how to fix this? Cleaning the charger didn't help me.
Nexus 5 won`t charge when on
Bl4ckX said:
So guys I am almost the same problem since this morning. I went on a 3 day trip to the Netherlands on Friday and charged my phone in the car for the last time on friday. I died on me this morning. While I was on the way back today and my N5 was in it's last percents of battery I noticed it wouldnt charge anymore. I thought fastcharging might have killed my car radio. Now back home I tried to charge it. For some reason the charging while off screen reapeared as soon as it turned off. Whenn I turned it on again it stopped charging. Tried rebooting multiple times. My phone now only charges while being in Fastboot or Recovery mode. Anybody having any ideas what might have caused this an how to fix this? Cleaning the charger didn't help me.
Click to expand...
Click to collapse
Hi. Also had this problem a few days now. Alot of headscraching is done
N5 won`t charge when on. Tried my N10 charger, but still the same. With my wireless charger it register the phone when off, but cannot charge it at all. I've also done a factory reset, and even changed the battery. Still no solution. Wondering if the charging port is damaged somehow. It doesn't cost much so maybe I`ll order a new and replace it to. I remember draining the battery more than usual right before this issue acurred. I was hiking, and din`t bring my portable charger. Also it could be some kind of water damage. Had the phone in my pocket all the time, it was not raining, but I got pretty sweaty:-9 Never had any issue with my stock Nexus 5 up till now. Don`t think this i a common problem, when this is the only place I've found others with this issue I`ll order the charging port, keep on searching on forums, and take it from there.
Good luck
I'm having the same problem on my Nexus 5 now as well. When on, it won't charge via micro-usb (via original charger or USB-to-PC), nor will it charge wirelessly. When turned completely off, it charges, but at GREATLY GREATLY reduced speed. It seems to be stuck in a loop as it it's just been plugged in. It cycles continuously through the lightning-bolt battery image, followed by the charge percentage graphic. The screen blinks, then it starts again. I suspect that it only charges for a moment or two before each reset. For example, it only charged about 20% over the span of six hours last night.
I've tried four chargers and four USB cables, and of course both wireless and wired charging. It's something with the hardware I suspect.
Anyone have any suggestions? It looks the the factory wipe upthread didn't help...
Charging spare part
I am having same problem too. I'm guessing it's because of water damage. Where did you find the charging part? I'm thinking of ordering one for myself to see if the problem is fixed!
pasviking said:
Hi. Also had this problem a few days now. Alot of headscraching is done
N5 won`t charge when on. Tried my N10 charger, but still the same. With my wireless charger it register the phone when off, but cannot charge it at all. I've also done a factory reset, and even changed the battery. Still no solution. Wondering if the charging port is damaged somehow. It doesn't cost much so maybe I`ll order a new and replace it to. I remember draining the battery more than usual right before this issue acurred. I was hiking, and din`t bring my portable charger. Also it could be some kind of water damage. Had the phone in my pocket all the time, it was not raining, but I got pretty sweaty:-9 Never had any issue with my stock Nexus 5 up till now. Don`t think this i a common problem, when this is the only place I've found others with this issue I`ll order the charging port, keep on searching on forums, and take it from there.
Good luck
Click to expand...
Click to collapse
Having the same problem now too. Won't Qi or USB charge from OEM charger and cable while powered on.
Appears to be charging fine while powered off.
Did anyone come up with a resolution?

Funeral Time?

Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
3ncrypt3d said:
Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
Click to expand...
Click to collapse
Your only choice is the 175, no way to get out of it....see if battery was removable could just buy a new one to see if its just the battery. I know one of my friend was having issue similar on the note 4 but a brand new battery fixed that.
Now instead of manufacturing warrantee, do tmobile warrantee. It should NOT be 175 for a replacement. You call them tell them the issue because I assume you have jump? Try the phone first...a replacement should come in 2 days. When I replaced my note 4 all I paid was 5 bucks.
Do warranty through t-mobile, they won't check for root
Check that there isn't any trash /pocket lint in the charger port.
Like with a flashlight
I am having the same issue, from everything I have read, a hard reset should fix it. I'm hesitant to do one because of the lack of an SD card. I have my cloud disabled because I don't want it, but I don't want to lose texts and pics I have saved.
I'd be tempted to odin to stock + factory reset.
As said, go thru tmobile. Just call them and tell them what it's doing. If it's a hardware issue I would have no problem doing a warranty exchange and in my previous dealings with tmobile, they don't care about the phone being knox tripped. My first note 5 I got back in November would get warm on longer calls and just shut off, I exchanged it with no questions asked.
Dude you pay 5 bucks on next bill and they'll overnight you a phone if u call now. They don't care honestly about root and your phone will be sorted as needing storage completely replaced anyway. I dropped my rooted Knox tripped phone new years eve. Screen died instantly. Yes they can detect if they were trying , even with screen dead, but they won't. I got my replacement today. Also if worse comes to worse and your worried about being told it's not covered when u mail back , the insurance warranty replacement is 50 or 75, I think 50. At first I thought also that I'm better off making the phone disappear, several friends at tmobile store advised me not to worry.
Edit: after reading again ,honestly I'm not sure which method mine was replaced with lol, I think maybe it did use the insurance. I just remember an option for more money as well, this option i was just asked to be sure no water damage and or signs of physical damage.
Sent from my SM-N920T using Tapatalk

Samsung Galaxy S6 is telling me it is overheating, it is cold. How Backup?

Dear Androidpeople,
Since November, I am the glad owner of the Samsung Galaxy S6. I am a really Samsung fan, I have had the S2, S3, S4 and now the S6. The previous two weeks I had some charging issues. In particular, sometimes I had to plug in the cable three times before it really 'connected' and started charging. I tried it after that with another Samsung cable and this problem was solved. The day before yesterday I was planning to charge my phone and when I attached the cable to the phone it only started to charge after the phone was already 10 minutes connected.
Till this issues I didn't see that much problems. Every morning my phone was with al my problems, fully charged. Since yesterday, the big problem started. My phone was complete dead/0% battery. I wanted to charge my phone and I got this error: (I got the error in Dutch and tried to translate it, as best as I could)
Cannot charge phone
"The device is stopped charging. De battery temperature is too high. Be careful with disconnecting your charger. It could be very hot."
"When you disconnect the charger and reconnect is afterwards, you could possibly proceed charging your phone. If this overheating issue keeps existing, please contact our customer service because of risk of fire and injuries."
Click to expand...
Click to collapse
I have never had a problem of this kind. My phone and charger were both fully cold. I spoke with a guy at Vodafone and he told me this should be a case of warranty of Samsung/Vodafone. The problem now is, back-up.
The device is 0% charged, I could not charge it anymore and when I turned my phone on, it directly turned off. Now did I try to charge it yesterday and last night with multiple chargers. This morning it suddenly was 13% charged. So i quickly ran to my laptop to connect my device with it and start back-upping photos. But after connecting it tries to charge and I get the same error as i mentioned above. If I just look on the device itself every app is blocked for 'safety reasons' except 'Phone' and 'Contacts'. I cannot look into the Gallery, Dropbox or Onedrive. The device connecting with the laptop was not helpful. The laptop does not recognize any phone connected to it. So copying files from the laptop and the phone are not working. It looks the end of the possible solutions but maybe I forgot something.
Things tried tot fix it:
- Three different chargers
- Two different laptops
- Two different data cables
- Connecting via power, via laptop via the power bank.
- Cleared Dalvik Cache.
When I let him pick up by Vodafone they will try to fix the issue, but I will lose every photo from it. I know I should make a backup earlier. But that is talking now. Is there maybe one solution, one clever thing, one special tweak I could do to save my photo? Or should I start my grieving process?

Pixel 2 says it is always charging / will not charge

Recently got a Pixel 2 and it sometimes has this problem:
* Battery icon indicates that it is charging, even when it is not plugged into anything.
* When it's doing this, if I plug it in, it will not charge (but still indicates that it is charging)
* If I notice this and restart the phone, it resumes working normally.
Anyone else experience this?
Any ideas on a fix?
My Pixel 2 will get stuck at 100% after being charged overnight, under the battery settings it states that the battery information is not available. So far a reboot will fix the problem, I haven't allowed the phone to stay in the 100% state for long without a reboot. Today I'm going to leave it at 100% to see if the phone corrects the issue eventually during the day...report pending.
same. i noticed it today for the first time today. plugged it in (not the charger that came with the phone, one used for my s7 with a usb-c cord) 20 minutes later noticed it hadn't charged any even though it said it was charging, and the level had actually went down. power cycled it, now it's charging again.
I just had that same problem on my pixel 2. A single reboot didn't help, but a second reboot fixed it. Weird....
Same issue. Plugged into car, says charging, levels dropping, even after reboot. Tried different cables and charger, no difference. Wife just walked in and said her Nexus 5 is doing the same thing! HEY GOOGLE, what did you send out to cause this?
This happened to me today too, right before I was going to update to 8.1. Phone said it was charging all day, even though it wasn't plugged in. A reboot didn't fix it. Then tried Turn Off, and it rebooted and now seems fine.
Having this right now. A few reboots and even shutting the phone down hasn't helped so far. Will run the phone empty to see what happens.
Ves said:
Having this right now. A few reboots and even shutting the phone down hasn't helped so far. Will run the phone empty to see what happens.
Click to expand...
Click to collapse
Happens occasionally to me as well. I often disconnect charger from the power rather than pull the charging cable out of the phone first. I wonder if the relatively slow fall in charging voltage when I remove power from the charger makes the problem more likely.
For those who have this problem:
Are you using original charger and cable?
Are you terminating charging by disconnecting power from the charger first, or pulling the cable out the phone whilst power is still on?
Is the phone screen on when you do it?
Anyway, I find a "hold the power key on the phone down for many seconds until it turns off" reboot fixes it until the next time...
1. I was actually using the portable charger that came with my 6P. The Pixel 2 isn't available in the Netherlands as it came with a UK plug.
2. Both methods had the same behaviour. Normally I pull the plug from the socket first before going unplugging it from the phone.
3. 20% of the time the screen is on and the phone unlocked. Most of the times it's just active display.
The phone eventually died despite being plugged in. I started charging again when I used one of the regular chargers (cord not separable). And not it works normally again with the portable charger.
Ves said:
started charging again when I used one of the regular chargers (cord not separable). And not it works normally again with the portable charger.
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Was this without rebooting the phone? I.e. you fixed the problem just by temporarily plugging in a 'regular' charger?
The phone was dead so I'd consider it a reboot. I left it on the charger to get a full battery again. The problem was gone as I did a check 45 Mon after plugging it in.

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