Samsung Galaxy S6 is telling me it is overheating, it is cold. How Backup? - Galaxy S6 Q&A, Help & Troubleshooting

Dear Androidpeople,
Since November, I am the glad owner of the Samsung Galaxy S6. I am a really Samsung fan, I have had the S2, S3, S4 and now the S6. The previous two weeks I had some charging issues. In particular, sometimes I had to plug in the cable three times before it really 'connected' and started charging. I tried it after that with another Samsung cable and this problem was solved. The day before yesterday I was planning to charge my phone and when I attached the cable to the phone it only started to charge after the phone was already 10 minutes connected.
Till this issues I didn't see that much problems. Every morning my phone was with al my problems, fully charged. Since yesterday, the big problem started. My phone was complete dead/0% battery. I wanted to charge my phone and I got this error: (I got the error in Dutch and tried to translate it, as best as I could)
Cannot charge phone
"The device is stopped charging. De battery temperature is too high. Be careful with disconnecting your charger. It could be very hot."
"When you disconnect the charger and reconnect is afterwards, you could possibly proceed charging your phone. If this overheating issue keeps existing, please contact our customer service because of risk of fire and injuries."
Click to expand...
Click to collapse
I have never had a problem of this kind. My phone and charger were both fully cold. I spoke with a guy at Vodafone and he told me this should be a case of warranty of Samsung/Vodafone. The problem now is, back-up.
The device is 0% charged, I could not charge it anymore and when I turned my phone on, it directly turned off. Now did I try to charge it yesterday and last night with multiple chargers. This morning it suddenly was 13% charged. So i quickly ran to my laptop to connect my device with it and start back-upping photos. But after connecting it tries to charge and I get the same error as i mentioned above. If I just look on the device itself every app is blocked for 'safety reasons' except 'Phone' and 'Contacts'. I cannot look into the Gallery, Dropbox or Onedrive. The device connecting with the laptop was not helpful. The laptop does not recognize any phone connected to it. So copying files from the laptop and the phone are not working. It looks the end of the possible solutions but maybe I forgot something.
Things tried tot fix it:
- Three different chargers
- Two different laptops
- Two different data cables
- Connecting via power, via laptop via the power bank.
- Cleared Dalvik Cache.
When I let him pick up by Vodafone they will try to fix the issue, but I will lose every photo from it. I know I should make a backup earlier. But that is talking now. Is there maybe one solution, one clever thing, one special tweak I could do to save my photo? Or should I start my grieving process?

Related

Phone gets hot and discharges battery power when plugged to USB

I've had my Sensation 4G for a while. Recently, I've encountered an occasional, and somewhat alarming, problem when my phone is plugged into the USB port of my laptop. It begins to discharge power very quickly and become very hot (~118+ Fahrenheit). When this problem occurs, the phone becomes so hot that the safety feature of the phone kicks in and stops the flow of power from the computer. I would then have to use the AC adapter to charge my phone. This issue has occurred about 3 times already, so I know it wasn't a fluke occurrence.
Could the current be too unstable for my phone to be plugged into my computer? I have my laptop connected to a power strip that is also shared with my 40-watt sound system and 70-watt fluorescent lamp, though they aren't necessarily used all at once. Or could this be a battery issue? Does anyone know what's going on? Thanks.
Hello,
I've heard of this problem before, not only phones connected to USB but also to the regular charger. Some phones seem to get to a temperature where the housing and/or the sim gets soft. I work at a store of one of the bigger providers in The Netherlands, and if we get a customer with this problem we have to send it back for repairs! Currently we're not aware of the source of this problem, if anyone knows, please share!!
For now my advise is, return the phone
Do you use any taskmanager??? if so DONT!!!
and lose alle batery savers apps to.
if you have root acces boot to recovery and wipe batt states when batt is at 100%

[Q] Samsung Conquer 4G not charging at all

OK, recently my fiance wanted to get into the world of Androids, so she went out and bought a Samsung Conquer 4G from a garage sale to mess around with in the time she doesn't have a computer, at least until recently. (Not on the Sprint Network, just using the phone by itself with WiFi)
All of a sudden her phone doesn't charge, regardless if it's on, or off.
Please note that this device has NOT been rooted, everything is 100% stock
Android Version : 2.3.6
BaseBand : 2.6.35.7
Kernel : S: D600.12 xFE16
First thing she checked was if it was the charger. Turned the phone off, plugged it in. No response from the device, no lights, no screen. Tried pulling the battery and plugging it in, no dice.
Now.
Plugged it into a BlackBerry Tour, started charging immediately.
She has tried different wall ports around the house
With this, we checked if there was a kink in the cable. Nothing. Cable is perfectly fine.
From what I had read previously, it may have been a battery issue. The battery had completely discharged (0%), and needed replacing. Bought a new battery. Same issue. Will not charge, on or off.
Maybe it was a software issue? Booted into Recovery Mode, performed a Factory Restore, rebooted. Pulled battery after first load, reinserted. No dice either.
She has tried also plugging it into her desktop computer (tried it on her mother's computer and her own. It USED to recognize the device, as well be able to use it as flash-storage. But now Windows says that something USB has plugged in, but nothing more. As well the device does not show that it is plugged into a USB port. No charge, no data transfer.
Any help is appreciated. We'll try our best to communicate back and forth as much as possible!
Also : As of right now the battery she bought is at 40% life. Currently pulled to reserve as much of it as possible.
Bump
Apologies, still require assistance if possible. :\
I'm going to take it nobody has any ideas on how to remedy this? x_x;

Funeral Time?

Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
3ncrypt3d said:
Recently my phone began to seem like it was discharging oddly and I noticed it was shutting of when the battery indicator still read around 20% so I calibrated the battery. I cant think of any reason there would be a direct relation between battery calibration and power sharing but coincidently after doing so evrytime I plugged in my charger (Samsung OEM, nothing generic) the phone initially indicated it recognized the charger with a chime and a halo ring above the home button but almost immediately charging stops and the phone gave a warning about power sharing indicating that the phone must be charged above 20%. To clarify, I've never used the power sharing feature and didn't even know about it till this issue arose. From this time on I could only charge the phone after I shut it down completely, simulated a battery removal and then inserted my charger afterwards while the phone remained off. Each of those times I've initiated those steps while some small amount of charge remained. Most recently the phone discharged completely and I cant get the phone to recognize any type of charger or USB. Lastly I began to noticed that thd phone continually mis recognized it's charger as USB and would indicated that USB had been removed even while the charger was still plugged into the wall and connected to the phone. I mention this because this says to me that there might be something which can be corrected which was corrupted or misconfiguration which could cause the phone to recognize the charger as USB. It might ve too late now that I cant get it to charge by a y conventional means though. So what do you think. Is it time to lay my Note 5 to rest already? I hope not. Unfortunately my warranty is void due to root so there won't be any exchanging. Thank God for insurance though right. If I can avoid the $175 for replacement I would love to though. Thanks in advance for your time anyone.
Click to expand...
Click to collapse
Your only choice is the 175, no way to get out of it....see if battery was removable could just buy a new one to see if its just the battery. I know one of my friend was having issue similar on the note 4 but a brand new battery fixed that.
Now instead of manufacturing warrantee, do tmobile warrantee. It should NOT be 175 for a replacement. You call them tell them the issue because I assume you have jump? Try the phone first...a replacement should come in 2 days. When I replaced my note 4 all I paid was 5 bucks.
Do warranty through t-mobile, they won't check for root
Check that there isn't any trash /pocket lint in the charger port.
Like with a flashlight
I am having the same issue, from everything I have read, a hard reset should fix it. I'm hesitant to do one because of the lack of an SD card. I have my cloud disabled because I don't want it, but I don't want to lose texts and pics I have saved.
I'd be tempted to odin to stock + factory reset.
As said, go thru tmobile. Just call them and tell them what it's doing. If it's a hardware issue I would have no problem doing a warranty exchange and in my previous dealings with tmobile, they don't care about the phone being knox tripped. My first note 5 I got back in November would get warm on longer calls and just shut off, I exchanged it with no questions asked.
Dude you pay 5 bucks on next bill and they'll overnight you a phone if u call now. They don't care honestly about root and your phone will be sorted as needing storage completely replaced anyway. I dropped my rooted Knox tripped phone new years eve. Screen died instantly. Yes they can detect if they were trying , even with screen dead, but they won't. I got my replacement today. Also if worse comes to worse and your worried about being told it's not covered when u mail back , the insurance warranty replacement is 50 or 75, I think 50. At first I thought also that I'm better off making the phone disappear, several friends at tmobile store advised me not to worry.
Edit: after reading again ,honestly I'm not sure which method mine was replaced with lol, I think maybe it did use the insurance. I just remember an option for more money as well, this option i was just asked to be sure no water damage and or signs of physical damage.
Sent from my SM-N920T using Tapatalk

Having some issues with Samsung Galaxy S6...

Hey there,
I'm wondering if there may be a problem with my Samsung Galaxy S6 and I wanted to get some opinions before I try one last thing and fully reset it.
I've had the phone since April last year and for some reason the battery life has never really been good anyway. This isn't the main reason I am posting though as only recently I noticed a different issue when I tried to transfer some files onto the phone.
I was trying to use the cable that comes with the phone to charge it, and I've done so before when I've transferred files before from my Macbook. However, that time before I also found it very difficult to detect the phone and kept having to unplug it and plug it back in before it would see it. I was using the software Android File Transfer. Last night I could literally not get it to see my phone whatsoever... I plugged it into the computer and it would charge but it literally could not detect a connected device.
So here's where it gets frustrating as I spent the next two hours trying to fix this issue. I tried searching for a solution online which is why I'm now here after everything as all that I tried didn't work. I tried switching to SmartSwitch (and uninstalled AFT first), but that program also didn't detect my phone. Then I tried Airdroid, which worked only when I used the file upload under the browser but refused to connect to the phone when I clicked it on My Devices.
I even tried the method of *#0808# but it was actually already set to the correct settings so now I'm completely at a loss as to what it could be.
I've previously also had issues where I've plugged in the phone and it hasn't started fast charging and I haven't realised for an hour that it's only been cable charging and had to plug it back in for it to recognise it... is this likely a problem with the phone or cable?
I mean, aside from the also frustrating battery issues which have been worsening as time goes by (currently phone is on 79% having only used 39m screen time), I'm not sure whether it's time to give the phone a reset before actually taking it in to the store or whether it's likely an issue with the connector port at the bottom too which means it's probably not worth the hassle of resetting?
I won't go too much into the battery issues here, but I've been trying to use Greenify, App Optimisation, literally EVERYTHING I can think of, and I still don't get any more than 4 hrs and a half screen time.
My phone is not rooted. (though I'm wondering whether rooting it may help me). Thanks and I hope you have some advice that may resolve my issues!
I have the same issue.. muy phone won't charge unless otra on the wireless charging port
I have the SAME issue. I really don't know how to fix it!
Hmmmm sounds like your charging port is starting to go either that or maybe you could try flashing some new software through Odin and hope that's it's a software issue and as for the battery of course rooting does help bc it lets you get rid of the bloatware on the phone either that or try package disabler pro.

Doogee Y6 is not charging

Hello,
My name is Nick and I'm owner a Doogee Y6. The phone is having a problem charging, but I don't know how to identify the cause of the problem. I think it might be the battery, USB board or something else.
I'll explain how the problem started.
I always put my smartphone to upload overnight, but on Saturday night to Sunday (24/06 to 25/06) My cellphone did not charge anything, when waking up, I put it to charge again and then it charged normally. The next night, the same problem happened, but this time you didn't charge it anywhere else. The connector was with bad contact, it took depending on the position. It appeared the text "Charging", but it did not charging in fact, always continued the same percentage. Until I left the cellphone for 2 hours in the charger and went up only 9%, after that I put some applications to be downloaded because I had formatted the cellphone and went to sleep when I woke up my cellphone was discharged. Since then, I can't charge my cellphone and your battery can't be removed.
The cellphone I imported through the gearbest and there are no parts available for it in my country (I'm from Brazil), I have to import. I thought I'd import the USB board, but I don't know if that's the problem.
Note: Day 04/06 my cellphone crashed and latched the screen, but the operation continued perfect.
Note 2: On Saturday (24/06) I switched the ROM on my cellphone. I had done it several times before, this time I went back to the stock (thing I had already done before too).
Help me pleaaaaaaaase!
nckmrtns said:
Hello,
My name is Nick and I'm owner a Doogee Y6. The phone is having a problem charging, but I don't know how to identify the cause of the problem. I think it might be the battery, USB board or something else.
I'll explain how the problem started.
I always put my smartphone to upload overnight, but on Saturday night to Sunday (24/06 to 25/06) My cellphone did not charge anything, when waking up, I put it to charge again and then it charged normally. The next night, the same problem happened, but this time you didn't charge it anywhere else. The connector was with bad contact, it took depending on the position. It appeared the text "Charging", but it did not charging in fact, always continued the same percentage. Until I left the cellphone for 2 hours in the charger and went up only 9%, after that I put some applications to be downloaded because I had formatted the cellphone and went to sleep when I woke up my cellphone was discharged. Since then, I can't charge my cellphone and your battery can't be removed.
The cellphone I imported through the gearbest and there are no parts available for it in my country (I'm from Brazil), I have to import. I thought I'd import the USB board, but I don't know if that's the problem.
Note: Day 04/06 my cellphone crashed and latched the screen, but the operation continued perfect.
Note 2: On Saturday (24/06) I switched the ROM on my cellphone. I had done it several times before, this time I went back to the stock (thing I had already done before too).
Help me pleaaaaaaaase!
Click to expand...
Click to collapse
Hopefully, the problem has been fixed! If not, then understand that the battery is removable. You just have to remove the back cover (you'll find a way!).
And then disconnect the battery from the motherboard. It's not hard wired to the motherboard, so you can easily do it.
After removing it, try to dry it (or something) and then put it back.
If you want an advice, it's a VERY BAD idea to charge the phone overnight!
first day on and i see this, rechecked male cord to device, carefully adjusted connnector prongs, downloaded usb drives for android from playstore. so far so good.

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