freeze problem - Sony Xperia 5 Questions & Answers

I've been using the device almost 2 weeks and since day 1, I occasionally have freeze problem.
There seems to be 2 kind of freeze situations.
One is ramdom, like on home screen, as soon as system launched, browsing etc.
Another is when using camera. This happens more often and easier to reproduce.
BTW, I don't have microSD card inserted on my X5.

yyiimm said:
I've been using the device almost 2 weeks and since day 1, I occasionally have freeze problem.
There seems to be 2 kind of freeze situations.
One is ramdom, like on home screen, as soon as system launched, browsing etc.
Another is when using camera. This happens more often and easier to reproduce.
BTW, I don't have microSD card inserted on my X5.
Click to expand...
Click to collapse
I have a few also, I guess it is just software related and that it will be fixed soon.
Sent from my [device_name] using XDA-Developers Legacy app

Related

List of Apps that are incompatible with Tegra/G2x

I had 2 main issues with G2x.
1. Random Freezing on standby which i am considering as solved by changing Min CPU Speed as mentioned in the following thread.
http://forum.xda-developers.com/showthread.php?t=1102746
2. Freezing while using or launching some apps. So i want to gather a list of all the apps that dont play nice with Tegra Platform.
If anyone has issues with a certain app that causes the G2x to freeze or crash mention it in comments.
I've stated this multiple times, but Fring is the only one I had problems with.
Sent from my LG-P999 using XDA App
Battery indicator is one that was weird...
Hex Defense.
Very insightful post. I got the G2x on the 20th of April, launch day, after downloading No LED the next day my phone shut off and I had to do a battery pull to get it back up and running. After I removed the No LED App I didn't have another freeze up or reboot for a couple of weeks. I've generally not had any problems since. I've had about three instances of freezing/reboots since I've purchased the G2x and otherwise it has performed excellently. It seemed obvious to me that the NoLED App was the culprit.
apps2sd pro moves apps to my sd but then they all disappear. same sd and the app work fine on my Vibrant.
Sihle said:
Very insightful post. I got the G2x on the 20th of April, launch day, after downloading No LED the next day my phone shut off and I had to do a battery pull to get it back up and running. After I removed the No LED App I didn't have another freeze up or reboot for a couple of weeks. I've generally not had any problems since. I've had about three instances of freezing/reboots since I've purchased the G2x and otherwise it has performed excellently. It seemed obvious to me that the NoLED App was the culprit.
Click to expand...
Click to collapse
I've been using NoLED with zero issues. Did a titanium on my Vibrant and restored that to the G2x with settings.
smashpunks said:
Battery indicator is one that was weird...
Click to expand...
Click to collapse
Really? I've.bbeen using it and have had no issues at all. I wonder if it was something else?
Was that the paid version or free?
Sent from my G2x
This app I used to use due to the short comings of the stock photo app.
This thing refuses to work on any ROM I have tried. So I'd think it might be the Tegra chipset.

Fed up with this tablet

i have nothing but problems with this tablet all it does is reboot after reboot i have tried all the jb firmwares and the same happens. i think its so unfair you cant go back to ics even tho there where reboots with that it was less frequent. i think it must be a hardware fault as there are enough jb firmwares but not many people having issues with it . when i installed the deodexed stock rom everytime i pressed the power button it restarted so i put clean rom and that fixed that issue but still reboots about 10 times in an hour. i wish i got a galaxy tab now my friend has no problems with that.
Doesn't sound like common behaviour. I suggest you get it replaced
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
My TF300 is running great. No reboots, ever. Sounds like it is device specific.
do you think ad blockers can affect stability as i have now put [email protected] rom but not installed any system specific like adfree or root uninstaller only games and had no reboots yet so far 1 hour 33mins normally would of had about 10 by now also can alternative software keyboards cause it? i was using jellybean keyboard pro but at the mo im just using the stock asus one? is chrome a culprit as well i seem to find crashes when doing google searches and it freezes when i scroll down the screen?
stephenuk said:
do you think ad blockers can affect stability as i have now put [email protected] rom but not installed any system specific like adfree or root uninstaller only games and had no reboots yet so far 1 hour 33mins normally would of had about 10 by now also can alternative software keyboards cause it? i was using jellybean keyboard pro but at the mo im just using the stock asus one? is chrome a culprit as well i seem to find crashes when doing google searches and it freezes when i scroll down the screen?
Click to expand...
Click to collapse
I use adaway, chrome and swiftkey, never had any reboots. It might be that you had a bad flash or a hardware issue specific to your tablet
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
UndisputedGuy said:
Doesn't sound like common behaviour. I suggest you get it replaced
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
I have had the exact same problem. It is clearly a whole batch of them or something. There are many complaints of this around...
The product is still bad @$$... I love it.. but it sucks at the same time. It seems like it happens everytime I show it to someone or when I'm trying to use it for school work in a bad bad pinch... never fails to screw me...
or worse yet... it's like a hot little d!ck tease... looks so awesome, but I never get any!
kc in SATX
stephenuk said:
do you think ad blockers can affect stability as i have now put [email protected] rom but not installed any system specific like adfree or root uninstaller only games and had no reboots yet so far 1 hour 33mins normally would of had about 10 by now also can alternative software keyboards cause it? i was using jellybean keyboard pro but at the mo im just using the stock asus one? is chrome a culprit as well i seem to find crashes when doing google searches and it freezes when i scroll down the screen?
Click to expand...
Click to collapse
strike that its started rebooting again it seems like its ok for about an hour after a fresh rom install then it gets worse and worse
stephenuk said:
strike that its started rebooting again it seems like its ok for about an hour after a fresh rom install then it gets worse and worse
Click to expand...
Click to collapse
Sounds like a bad internal flash memory, or perhaps just a couple of strategically crappy placed bad sectors of memory. Which is causing your tablet to crash after filling up with some apps and app caches. :-/
Either way, I'd say you have to return it to the store for service.
I think it was a waste of money for me.
I should of just got an android phone or a new laptop.

Crashing every few minutes

My first post here. I've been lurking and learning for a year or more and this is the most knowledgeable place I know of.
I have the att version of this tablet and I am having serious crashing issues. I can use an app for about 20 minutes or so and it will blue screen and restart itself. After it happens once it will do it every few minutes until I leave it alone for a while. Sometimes I need to hard restart it and sometimes it will restart on its own but the screen doesn't come on. Only sound. As far as I can tell it's not overheating and this will happen even if I install nothing from the play store and just use the factory apps.
I have reset to factory many times and reinstalled the firmware with kies and that didn't help. I have returned the tablet to att for a replacement and I have the same problem with the replacement. I'm past the 14 days now and would need to return to Samsung but I don't want to do that if there is something I can do on my own.
Anyone else having these issues or can point me in the right direction to fix this?
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I am sad to say that I am experiencing the same issue. I have noticed that I experience the issue more when playing games and / or when there is a lag in data transfer in an application. I can tell this usually when playing a game that is synchronized with the server I will experience the blue screen of death and when I restart and load the game again the game is several moves behind where I actually was. I usually don't experience this error in a lot of other applications especially word processing applications, but I have noticed that it is an issue. I assume its software related, and though it is frustrating, I'm glad to know I'm not the only one.
For a short time I thought that it was related to frequent use of the touchscreen, but I'm not sure that this is true. I don't feel like mine restarts once every 20 minutes.
Sadly I have not found a solution to the problem. Any help would be greatly appreciated. If anyone needs any logs or system information; if you can tell me how to send it I would gladly send it.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app
Yes. It is very nice to know I'm not the only person having the issue.
20 minutes is really more of an average. Sometimes I can go longer without an issue but it is guaranteed it will crash.
You bring up a great point that I didn't notice. It is more frequent when it is an app that uses a lot of data.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
No such issues on the international P905... Not in any of the games I play (It does 6 hours straight without issue) nor in data-heavy apps.
So it's likely AT&T-branded related.
My ATT version occasionally has a few apps that crash. I just restart and usually it's good. It is the same apps that do it so I don't thinks it the tablet.
I am experiencing the same thing on my P907. Can't seem to nail down the culprit.
Are any of you that are having this issue rooted?
Isun said:
Are any of you that are having this issue rooted?
Click to expand...
Click to collapse
I am but I believe I saw this happen before I had rooted. Its odd its never rebooted when I am using anything. It seems to happen when its idle./
Jeff
Earthdog said:
I am but I believe I saw this happen before I had rooted. Its odd its never rebooted when I am using anything. It seems to happen when its idle./
Jeff
Click to expand...
Click to collapse
I had the same issue then realized it was connected to Knox. I had 'Frozen' all Knox connected apps after I rooted an thought that might be it. I did a new root and it worked fine till I installed SuperSu which was not the issue specification but rather the fact that it disables Knox during the installation. I did one more clean wipe then when I rooted this time I just left Knox alone and I have had zero random reboots or crashes and I have not tripped Knox.
No, no root. Stock. I have minimised the frequency by switching from samsung keyboard to the swipe keyboard but it still occurs.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app
It happened when it was stock and it happens rooted. It's gotten to the point now that I went back to my iPad. I'm not liking the iPad since I've switched but I just can't use the note with it crashing all the time. I don't know what else to try.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I've seen a report or two about stability issues related to micro USB cards. If any of you are using one it may behoove you to try shutting down, removing the card and running without it for a while just to rule that out. Sometimes a corrupted card can do it when an application writes or reads from a particular location of the card. It's worth a shot.
Mine doesn't crash. But I feel it freezes occasionally. Itis actually subtle, but I can feel it. Especially, I certainly feel that my note 3 runs more smoothly then the note pro 12.2. Mine is a wifi version. Has anyone else got the same feeling? How can I optimize the device?
dhu6719 said:
Mine doesn't crash. But I feel it freezes occasionally. Itis actually subtle, but I can feel it. Especially, I certainly feel that my note 3 runs more smoothly then the note pro 12.2. Mine is a wifi version. Has anyone else got the same feeling? How can I optimize the device?
Click to expand...
Click to collapse
Do you use a microsd card? Most cards are really slow compared to internal memory. The Note Pro seems to install whatever it can on External-sd when adding a new app. Go into application manager to move all apps back to internal storage. See if that helps with the stutters and freezing.
Sent from my SM-P900 using Tapatalk
dodo99x said:
Do you use a microsd card? Most cards are really slow compared to internal memory. The Note Pro seems to install whatever it can on External-sd when adding a new app. Go into application manager to move all apps back to internal storage. See if that helps with the stutters and freezing.
Sent from my SM-P900 using Tapatalk
Click to expand...
Click to collapse
All my apps are installed internally. I got some time to run the benchmark tests and the scores all seemed to be normal. However, in Antutu, the memory score of the note pro is about 60% of the score of note 3. Could the memory be the reason for the stutters?
So I called Samsung and I am sending it in for repair. As I said in my first post I already swapped for a new one at att and I have the same results so I'm not thrilled about sending this in just to have the same issues with whatever they send back to. Be it a new tablet or if they say mine is fixed. I didn't pay over $900 for something I can't use so I will get this resolved one way or another. I will report back when it's returned to me.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
I think I may have licked it and not really sure why but I've gone from a dozen crashes a day to zero for the last few days. I went into Kies and did a Firmware Upgrade and told it to completely wipe out all of my data. It downloaded the firmware and reinstalled, I rerooted restored everything from Titanium Backup and its all good so far... Something to consider
joscwy said:
I am sad to say that I am experiencing the same issue. I have noticed that I experience the issue more when playing games and / or when there is a lag in data transfer in an application. I can tell this usually when playing a game that is synchronized with the server I will experience the blue screen of death and when I restart and load the game again the game is several moves behind where I actually was. I usually don't experience this error in a lot of other applications especially word processing applications, but I have noticed that it is an issue. I assume its software related, and though it is frustrating, I'm glad to know I'm not the only one.
For a short time I thought that it was related to frequent use of the touchscreen, but I'm not sure that this is true. I don't feel like mine restarts once every 20 minutes.
Sadly I have not found a solution to the problem. Any help would be greatly appreciated. If anyone needs any logs or system information; if you can tell me how to send it I would gladly send it.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app
Click to expand...
Click to collapse
im having the same problem. it occurs almost always when im playing games. I thought this device's hardware was top notvh for a tablet but it can only run on the lowest quality settings of most games. im very disappointed.
I experience this too, but it usually happens when the cover is open and it's on the back side of the device, it sometimes interact with magnetic sensor (some little movements of the case) and causes soft-reboot.
Nothing happens if cover is on the front side.
I should have my tablet back tonight or tomorrow depending on UPS. they sent me an email stating they replaced a component (whatever that is) and updated the software. We'll see if that fixes it.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

A9 has become very slow

Have noticed over the last couple of days that my phone has become very slow.
It's a sim free phone in the UK and completely stock. I have not installed anything new app wise or made any kind of changes I can put it down to. When first purchased I found the phone to be very snappy in and out of apps despite the mid range hardware and 2gb ram.
I have no more than a dozen as installed . Just don't understand what's going on as it seems like there is a delay when you select anything or switch in and out of the app tray etc.
Rebooting it doesn't help?
Funny enough it does seem to have improved things. It was almost like the old Samsung slow down the get on the galaxy phones. Very strange, will just have to monitor it and see how things go.
hpsauce37 said:
Have noticed over the last couple of days that my phone has become very slow.
It's a sim free phone in the UK and completely stock. I have not installed anything new app wise or made any kind of changes I can put it down to. When first purchased I found the phone to be very snappy in and out of apps despite the mid range hardware and 2gb ram.
I have no more than a dozen as installed . Just don't understand what's going on as it seems like there is a delay when you select anything or switch in and out of the app tray etc.
Click to expand...
Click to collapse
What ext sd card you are using? And did you merge it with internal sd card?
If not and your phone is just as simple and clean as you mentioned just earse it to factory default by going to reset
Sent from my HTC One A9 using Tapatalk
Am using a SanDisk ultra 64gb card but have not used apps etc on it as don't really have many downloaded apps and didn't see the needed to free up space.
Don't really want to completely reset my phone.
Will see how it goes
Ive had the same issues, not sure why... cant even get google maps to load properly and Spotify locks up everytime I try to change song.. not good HTC!!
Simon_WM said:
Ive had the same issues, not sure why... cant even get google maps to load properly and Spotify locks up everytime I try to change song.. not good HTC!!
Click to expand...
Click to collapse
I had a time that A9 got hot and slow, reboot didn't help. But I don't know what I did, it just went back to normal somehow. Fast and rarely get hot.
Alpert3 said:
I had a time that A9 got hot and slow, reboot didn't help. But I don't know what I did, it just went back to normal somehow. Fast and rarely get hot.
Click to expand...
Click to collapse
My doesn't get hot, it just stupidly slow, and really annoying, but O2 haven't related the 6.0.1 Firmware so maybe that might fix the performance? otherwise I might root it and overclock it a little...
Really annoying as its only 4 months into a 2 year phone contract!
Simon_WM said:
My doesn't get hot, it just stupidly slow, and really annoying, but O2 haven't related the 6.0.1 Firmware so maybe that might fix the performance? otherwise I might root it and overclock it a little...
Really annoying as its only 4 months into a 2 year phone contract!
Click to expand...
Click to collapse
In that case i suggest you to contact htc support or your carrier to demande a new device.
try root thing at last when you have no solutions or into a dead end.
Because root will remove the warrant.
Alpert3 said:
In that case i suggest you to contact htc support or your carrier to demande a new device.
try root thing at last when you have no solutions or into a dead end.
Because root will remove the warrant.
Click to expand...
Click to collapse
Yeh, All theher HTC Devices have been fine... this one am not impressed with might take it to the place I orderd it from and see what they say.
Simon_WM said:
Yeh, All theher HTC Devices have been fine... this one am not impressed with might take it to the place I orderd it from and see what they say.
Click to expand...
Click to collapse
I have 4 HTC devices, all of them are no issues.
Try to use a Task killer app, perhaps the 2GB ram have reached max capacity, kill some apps that you are not using and for the love of God disable Google bloatwares like hangout.google books...
My A9 has become extremely slow in the last couple of days.. I have tried dumping cache, cleansing apps, but nothing is working .. it seems that alot of people are experiencing the same thing at the same time .. what is going on ? This phone is becoming an embarrassment for the price I paid for it.
Yeah mine too. It's starting to drive me mad.
Texting is getting worse. Starts fine and just doesn't seem to keep up.
mine too... i'm starting to think about changing rom to cyanogenmod...
It's somehow weird to see that most people who are complaining here are new created account just to say bad things about the A9....SAMSUNG PAID DUDES AGAIN
I kinda have same issue,the phone has been turning off on it's own the last couple of days and then one time when i turned it on a lot of it's features aren't working,notifications doesn't show up on the notificationbar and i can't use shortcuts for gps,etc from it anymore and the onscreen home button doesn't get me home and the touch button doesn't too,it so slow and takes time to load the apps so i can tap on one of em,idk what happened,please help!
I bought one for my girlfriend, HTC one A9 16gb but with more than 5 completely lost... At the beginning everything was just fine, great speed and performance.
Because of it's lack of memory I decided to use the SD card as internal storage, micro SD 64Gb Sandisk class 10. After the format the HTC showed alert about the speed of the SD, it could not be enough fast.
After reinstalling apps and moving the heaviest to the SD it started to be very slow, WhatsApp took too much to open and even Google maps couldn't load properly, taking ages to work.
I ended up taking the SD out, using it as normal external storage. It went back to normal and now works good, the only thing now is that she only had 1.5Gb left for the apps and it runs out super fast just because of the thumbnails images and cache.
Has anyone tried with a high speed SD? Or has noticed this same problem?

Random reboots

My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Sent from my Pixel using Tapatalk
rosswaa said:
My pixel had decided it's going to randomly freeze and reboot itself
It does it a few times a day and doesn't seem to matter what apps are running
Is there anyway of logging the reboots without root to find the cause?
Click to expand...
Click to collapse
Same thing happening to me here too.
What I would do is start from scratch, install factory image, don't install any apps, use for a day to test, then install your apps one by one to find the culprit.
If still rebooting without any apps installed, it might be time for a rma
Sent from my Pixel using XDA-Developers mobile app
I used that Google support and came down to putting the phone I to safe mode for 24 hours to see but some days it does it a few times and other days it's fine
Sent from my Pixel using Tapatalk
Has there been any resolution to this? My Pixel has been randomly rebooting, too. Already tried troubleshooting with Google tech support, tried Safe Mode (did it there, too), and factory reset and cache wipe.
It still happens. And when I say random, I mean random. Sometimes it reboots overnight, sometimes in my pocket, sometimes as I'm using the phone (it'll freeze in some cases too before it reboots). There's no obvious indication of what's causing it.
Has there been any light shed on this problem? Any clue as to whether it's software or hardware related?
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
rosswaa said:
Some days it doesn't, others it'll do it 5times. I've not had any luck fixing it which is annoying because it awesome except for that
Google aren't very helpful either, they refused to help because I got my phone through carphonewarehouse lol
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
Yeah, there really is no rhyme or reason to the way it reboots, making it even harder to diagnose.
Rebooted again while it was just sitting on my table. No rhyme or reason to this bug.
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
UnusualSuspect said:
I've had my 5" Pixel since launch. Google Store device, 32GB, never unlocked the boot loader.
I had a few random reboots, but never actually saw it happen. I'd go to use my phone and see the pattern unlock screen you get on first use after restart.
I have not had it occur since the January OTA.
Click to expand...
Click to collapse
Same here. Sometimes I'll go to my phone wanting to use it, try my finger to unlock, and it'll prompt me to input my pattern because it's required after a reboot. Clearly, rebooting by itself.
It's frustrating because there's no rhyme or reason to it. Sometimes it'll happen multiple times a day, sometimes it won't happen for a couple of days.
At first, I thought the Jan update fixed it too because it didn't occur for a while after the update, but then it reared its ugly head again. I've already tested it in Safe Mode, did a factory reset, and the rebooting still persisted.
If you simply research this on the web, many others are having this issue. And it's even been reported a few times by Android sites/blogs. Google needs to get on top of this. At the very least, they should confirm it's a software issue and not a hardware issue.
---------- Post added at 10:08 PM ---------- Previous post was at 09:09 PM ----------
Just a few links of people online reporting this problem:
https://productforums.google.com/forum/#!topic/phone-by-google/QHp96fk4Ygw
https://productforums.google.com/fo...vS_XxvBh8;context-place=forum/phone-by-google
https://www.reddit.com/r/GooglePixel/comments/59i9e5/pixel_xl_random_restarts/#bottom-comments
Happens at random but only when I'm using Chrome or when my Pixel has been sitting on my nightstand charging.
I've had the phone since launch with no issues. My random reboots just started yesterday and it's happened 5 times in the past 12 hours. Glad I'm not the only one with the problem.
Sent from my Pixel XL using Tapatalk
im thinking this is a hardware issue, im pretty annoyed if it is! i get it like 6 times a day or nothing for a while, makes no difference what im doing or apps being used
Going to try and get a replacement this is a joke, fully wiped and flashed and still does it
Sent from my Pixel using Tapatalk
Mine hasn't really been "rebooting"... It's actually just been suddenly shutting completely off for no reason. It will be fine for a few days, then the next fee days it will simply abruptly shut off for no reason... Battery levels don't seem to make a difference.. Weird.
Sent from my Pixel XL using Tapatalk
For me it seems that the reason lies in Bluetooth or just in the BT stack. If I deactivate bluetooth it works fine through the day. But I need bluetooth so I started BT again and the Pixel XL 128GB crashes sometimes 10 Times a day, but as I checked BT was automaticly deactivated after these first reboots. I seemed. The Pixel stopped rebooting as I activated BT and deactivated it myself.
And now? How long do we have to wait. I don´t think it´s a hardware issue.
So, I have this issue but it became (very) apparent only after the OTA Oreo. First two weeks were fine (and subsequently first two weeks after a factory reset I've done), but then it slowly starts doing this after those 2 weeks. Freezes then reboots. At first it's 1-2 a day, now it's like 12-20. Ridiculous. There's a buganiser thread for this issue and Google is aware of it. Most of the bug reports have this in them:
Code:
Sense Key : Hardware Error [current]
which Google rep says is a hardware issue. I also have an access to a Google's internal buganiser thread on this issue (i'm a vendor) and they refer to this being a Toshiba's memory issue. Not sure though why this started happening only after the Oreo update. Also people who flash Nougat report no issues as well. Another funny thing is that there's at least two users with Pixel (XL) 2 who suffer from it. Anyway, I'll be giving it back to my carrier over the weekend (glad we have 2 year warrant here in UK) even though I'm pretty sure I'll get a refurb with a similar problem after two wasted weeks of wait.
Flash nougat rom and see does this problem occur or not? If not then us nougat for a while then again update to oreo

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