Crashing every few minutes - Galaxy Note Pro 12.2 Q&A, Help & Troubleshooting

My first post here. I've been lurking and learning for a year or more and this is the most knowledgeable place I know of.
I have the att version of this tablet and I am having serious crashing issues. I can use an app for about 20 minutes or so and it will blue screen and restart itself. After it happens once it will do it every few minutes until I leave it alone for a while. Sometimes I need to hard restart it and sometimes it will restart on its own but the screen doesn't come on. Only sound. As far as I can tell it's not overheating and this will happen even if I install nothing from the play store and just use the factory apps.
I have reset to factory many times and reinstalled the firmware with kies and that didn't help. I have returned the tablet to att for a replacement and I have the same problem with the replacement. I'm past the 14 days now and would need to return to Samsung but I don't want to do that if there is something I can do on my own.
Anyone else having these issues or can point me in the right direction to fix this?
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

I am sad to say that I am experiencing the same issue. I have noticed that I experience the issue more when playing games and / or when there is a lag in data transfer in an application. I can tell this usually when playing a game that is synchronized with the server I will experience the blue screen of death and when I restart and load the game again the game is several moves behind where I actually was. I usually don't experience this error in a lot of other applications especially word processing applications, but I have noticed that it is an issue. I assume its software related, and though it is frustrating, I'm glad to know I'm not the only one.
For a short time I thought that it was related to frequent use of the touchscreen, but I'm not sure that this is true. I don't feel like mine restarts once every 20 minutes.
Sadly I have not found a solution to the problem. Any help would be greatly appreciated. If anyone needs any logs or system information; if you can tell me how to send it I would gladly send it.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app

Yes. It is very nice to know I'm not the only person having the issue.
20 minutes is really more of an average. Sometimes I can go longer without an issue but it is guaranteed it will crash.
You bring up a great point that I didn't notice. It is more frequent when it is an app that uses a lot of data.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

No such issues on the international P905... Not in any of the games I play (It does 6 hours straight without issue) nor in data-heavy apps.
So it's likely AT&T-branded related.

My ATT version occasionally has a few apps that crash. I just restart and usually it's good. It is the same apps that do it so I don't thinks it the tablet.

I am experiencing the same thing on my P907. Can't seem to nail down the culprit.

Are any of you that are having this issue rooted?

Isun said:
Are any of you that are having this issue rooted?
Click to expand...
Click to collapse
I am but I believe I saw this happen before I had rooted. Its odd its never rebooted when I am using anything. It seems to happen when its idle./
Jeff

Earthdog said:
I am but I believe I saw this happen before I had rooted. Its odd its never rebooted when I am using anything. It seems to happen when its idle./
Jeff
Click to expand...
Click to collapse
I had the same issue then realized it was connected to Knox. I had 'Frozen' all Knox connected apps after I rooted an thought that might be it. I did a new root and it worked fine till I installed SuperSu which was not the issue specification but rather the fact that it disables Knox during the installation. I did one more clean wipe then when I rooted this time I just left Knox alone and I have had zero random reboots or crashes and I have not tripped Knox.

No, no root. Stock. I have minimised the frequency by switching from samsung keyboard to the swipe keyboard but it still occurs.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app

It happened when it was stock and it happens rooted. It's gotten to the point now that I went back to my iPad. I'm not liking the iPad since I've switched but I just can't use the note with it crashing all the time. I don't know what else to try.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

I've seen a report or two about stability issues related to micro USB cards. If any of you are using one it may behoove you to try shutting down, removing the card and running without it for a while just to rule that out. Sometimes a corrupted card can do it when an application writes or reads from a particular location of the card. It's worth a shot.

Mine doesn't crash. But I feel it freezes occasionally. Itis actually subtle, but I can feel it. Especially, I certainly feel that my note 3 runs more smoothly then the note pro 12.2. Mine is a wifi version. Has anyone else got the same feeling? How can I optimize the device?

dhu6719 said:
Mine doesn't crash. But I feel it freezes occasionally. Itis actually subtle, but I can feel it. Especially, I certainly feel that my note 3 runs more smoothly then the note pro 12.2. Mine is a wifi version. Has anyone else got the same feeling? How can I optimize the device?
Click to expand...
Click to collapse
Do you use a microsd card? Most cards are really slow compared to internal memory. The Note Pro seems to install whatever it can on External-sd when adding a new app. Go into application manager to move all apps back to internal storage. See if that helps with the stutters and freezing.
Sent from my SM-P900 using Tapatalk

dodo99x said:
Do you use a microsd card? Most cards are really slow compared to internal memory. The Note Pro seems to install whatever it can on External-sd when adding a new app. Go into application manager to move all apps back to internal storage. See if that helps with the stutters and freezing.
Sent from my SM-P900 using Tapatalk
Click to expand...
Click to collapse
All my apps are installed internally. I got some time to run the benchmark tests and the scores all seemed to be normal. However, in Antutu, the memory score of the note pro is about 60% of the score of note 3. Could the memory be the reason for the stutters?

So I called Samsung and I am sending it in for repair. As I said in my first post I already swapped for a new one at att and I have the same results so I'm not thrilled about sending this in just to have the same issues with whatever they send back to. Be it a new tablet or if they say mine is fixed. I didn't pay over $900 for something I can't use so I will get this resolved one way or another. I will report back when it's returned to me.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

I think I may have licked it and not really sure why but I've gone from a dozen crashes a day to zero for the last few days. I went into Kies and did a Firmware Upgrade and told it to completely wipe out all of my data. It downloaded the firmware and reinstalled, I rerooted restored everything from Titanium Backup and its all good so far... Something to consider

joscwy said:
I am sad to say that I am experiencing the same issue. I have noticed that I experience the issue more when playing games and / or when there is a lag in data transfer in an application. I can tell this usually when playing a game that is synchronized with the server I will experience the blue screen of death and when I restart and load the game again the game is several moves behind where I actually was. I usually don't experience this error in a lot of other applications especially word processing applications, but I have noticed that it is an issue. I assume its software related, and though it is frustrating, I'm glad to know I'm not the only one.
For a short time I thought that it was related to frequent use of the touchscreen, but I'm not sure that this is true. I don't feel like mine restarts once every 20 minutes.
Sadly I have not found a solution to the problem. Any help would be greatly appreciated. If anyone needs any logs or system information; if you can tell me how to send it I would gladly send it.
Sent from my SAMSUNG-SM-P907A using XDA Free mobile app
Click to expand...
Click to collapse
im having the same problem. it occurs almost always when im playing games. I thought this device's hardware was top notvh for a tablet but it can only run on the lowest quality settings of most games. im very disappointed.

I experience this too, but it usually happens when the cover is open and it's on the back side of the device, it sometimes interact with magnetic sensor (some little movements of the case) and causes soft-reboot.
Nothing happens if cover is on the front side.

I should have my tablet back tonight or tomorrow depending on UPS. they sent me an email stating they replaced a component (whatever that is) and updated the software. We'll see if that fixes it.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

Related

Three Times the Charm with Nexus S?

Hello everyone:
I don't set my expectations too high. I know that this is a new phone, and it is not without it's bugs, but it is an awesome phone and from reading others who were having issues, I wanted to get a Nexus S working right for me!
I purchased my first Nexus S at a local Best Buy.
Everything about the phone was fine, the battery life seemed good, it ran quickly, did not notice any lag or any other major problems. However, I did begin to notice the back-button being unresponsive, as many others have stated experiencing. From reading threads on XDA, the jury is still out on whether this is a software or hardware issue, but that some people were able to get a phone without the issue by returning it for a replacement.
So I did...
I exchanged for my second Nexus S at a local Best Buy.
This one was kind of odd. Took a little while the for the 'important system updates' notice to come up, so I had already synced with my gmail and had also manually updated google maps and a few other apps.
When I finally did install the system update and the phone booted, I got a systemcore process FC error off the bat. Not good news. Later on, all seemed well, but I noticed a lot of lag with using the GB keyboard (unresponsive at times), and also having difficulty with the end-call button to end a call in progress (again, unresponsive so I had to press it a bunch of times before it would respond). Also, the battery life did not seem to be nearly as good as the first Nexus S.
So... I turned it back to Best Buy, but they did not have another replacement. So I turned it in for a refund.
I called Best Buy toll-free number, told them about the trouble that I was having, and they waived the overnight shipping fee, took my order for a new Nexus S, and I got it via UPS the next day (just at the 24 hour mark)
With this phone, I booted the phone and chose skip to login/create a gmail account. Phone loaded up completely, and I was just signing into my gmail account when I got the 'important system updates' message.
I updated immediately. Everything went smoothly.
I have not noticed any problems so far. The phone runs smoothly. It had no FC upon first boot after the system update. The back button works as it should. I don't notice any lag with the keyboard. I pulled up engadget.com full site and did not notice any lag out of the norm, apart from it being slow to load as I'm working with the crappy Edge network here (who cares if there are 4G phones out when my area doesn't even have 3G yet and that is where I am mostly). I have also tested the ringtones. I moved some music to my SD Card. I downloaded/installed Ringdroid. I created a ringtone. I set the ringtone. I have rebooted my phone three times and my ringtone still works. I mounted and unmounted my SD card (even moved some files to it), and I still have my ringtone.
So, what was it? Was it three times the charm? Was it there was a bad batch at the local Best Buy? Was it that because of the volume of Best Buy over phone and online sales, you'll get a newer and better Nexus S going through that route? Was it because I installed the system update before doing anything else, including syncing my gmail? I'm not sure...
But I do know that I love this phone, and *knock on wood* it continues to work the way that it should, I'll be happy with it for a long time to come.
My advice for those who are experiencing the issues that I had with my first two Nexus S to try try again. I know it's disappointing that a customer would have to do that in the first place as it is time consuming and stressful, but in the end, there might be a happy ending with you and your Nexus S.
Glad everything is working out for ya. Luckily my first nexus s has been great from day one.
Sent from my Nexus S using Tapatalk
I have my second phone and it feels like the screen is less sensitive as on my first one. Unfortunately I cannot say if this is a problem with 2.3.1 because my first phone never got the 2.3.1 update and got stuck with 2.3. I have the feeling that 2.3 was much faster and less laggy than 2.3.1. I probably will return the phone again to see if this is a phone problem or if this was introduced with 2.3.1.
Does your front camera worK?
cyc1120 said:
Does your front camera worK?
Click to expand...
Click to collapse
Yours does not?
cyc1120 said:
Does your front camera worK?
Click to expand...
Click to collapse
Just took a picture... it works. But I haven't tried video calling with Tango yet
Sent from my Nexus S using XDA App
Camera works but weird thing is it does not allow zoom...it does work on tango though....
Sent from my Nexus S using XDA App
ankit.subs said:
Camera works but weird thing is it does not allow zoom...it does work on tango though....
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
There is no zoom yet for gingerbread stock camera app.
mr mystery said:
Yours does not?
Click to expand...
Click to collapse
it force closes if i use it in the default app.
it's just black if I use it in Tango.
I'm from Canada and bought the phone off someone from craigslist

There's definitely a major bug somewhere in OS

My phone no longer reboots itself or freezes. It hasn't now for over a week but what tends to happen is after about 2 days of use it starts to lag and slow down like crazy. After I reboot it, its again super fast and smooth.
Its almost like there's a memory leak somewhere that is causing this and maybe certain apps cause it more than others? All I know is this has happened twice now and a reboot makes a huge difference.
Also and not sure if this is related but my GPS stops working until I reboot too. I think it's some app I have on the phone that's hitting a bug in the OS and causing this.
Maybe if it gets bad enough it causes reboots like people have been having?
Sent from my LG-P999 using XDA App
funny, i just realized this tonight as well. I had some probs w/ tmo service and had to do a reboot after talking to customer service. Yesterday was my last reboot. It was flying afterwards. Very noticeable.
Follow this procedure here:
http://forum.xda-developers.com/showthread.php?t=1051616
This patch addresses that issue. I experienced the same thing but when I did this I no longer get it. Hope it helps!
Bunch of people are now posting that they see issues after patching so I'm not sure I'm willing to try that yet.
pettigrew95 said:
Follow this procedure here:
http://forum.xda-developers.com/showthread.php?t=1051616
This patch addresses that issue. I experienced the same thing but when I did this I no longer get it. Hope it helps!
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
mobilehavoc said:
Also and not sure if this is related but my GPS stops working until I reboot too. I think it's some app I have on the phone that's hitting a bug in the OS and causing this.
Maybe if it gets bad enough it causes reboots like people have been having?
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
I had the same thing happen last night...GPS would not start no matter what I tried until I rebooted the phone then it worked fine. I agree, there certainly gremlins in this software.
Here's hoping something is coming soon (see my post about the new software update message!).
I wonder if the bug is affecting phones differently. My only problem is my dam wifi. Will not connect under any setting. When it does connect little to no data can be sent. Some else posted this also.
Sent from my LG-P999 using XDA App
pettigrew95 said:
Follow this procedure here:
http://forum.xda-developers.com/showthread.php?t=1051616
This patch addresses that issue. I experienced the same thing but when I did this I no longer get it. Hope it helps!
Click to expand...
Click to collapse
mobilehavoc said:
Bunch of people are now posting that they see issues after patching so I'm not sure I'm willing to try that yet.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
Agreed.. I've been following that thread.. The first clue was "some apps came up missing". Then a confirmation, and then another... and then I bookmarked the thread and decided to have some patience.
Yes good idea me too!. You'll also notice a bunch of people saying it made no difference. So not even worth the risk IMHO!
This just happened again to me. Did you have anything installed that checks location frequently? Shopkick maybe? Have you uninstalled any T-Mobile apps? I'm wondering what causes this since I don't remember having this problem before.
bluemoon737 said:
I had the same thing happen last night...GPS would not start no matter what I tried until I rebooted the phone then it worked fine. I agree, there certainly gremlins in this software.
Here's hoping something is coming soon (see my post about the new software update message!).
Click to expand...
Click to collapse
Sent from my LG-P999 using XDA App
pettigrew95 said:
Follow this procedure here:
http://forum.xda-developers.com/showthread.php?t=1051616
This patch addresses that issue. I experienced the same thing but when I did this I no longer get it. Hope it helps!
Click to expand...
Click to collapse
you say follow this Procedure.. what procedure?
there's just a file to download from the OP.
mobilehavoc said:
This just happened again to me. Did you have anything installed that checks location frequently? Shopkick maybe? Have you uninstalled any T-Mobile apps? I'm wondering what causes this since I don't remember having this problem before.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
The only thing I'm aware of is Weatherbug, but it's been installed almost since I got the phone (I have it set to track my location).
Um...that patch doesn't patch any kernel files therefore it won't do anything about crashing.
Yeah I noticed this yesterday, navigation refused to start, and things were being klunky, a nice reboot fixed it up!
I notice after a few hours/days things like the add widget menu start lagging pretty bad.
All the more reason to hope hope hope for CM7 with the quickness.
Do you still have Telenav installed? I removed it so not sure if maybe somehow it's related.
I have Shopkick installed, Weatherbug Elite, Beautiful Widgets which I all believe use network location services although none use GPS except Shopkick.
My guess is that the network location API has a bug and crashes so that's why GPS stops working because when it stops working, the GPS can still be turned off and on and apps report it's on but they don't get any response.
I don't use GPS often enough to know how long I've been having this problem. Apart from this, the slowness over time is the main thing I've noticed.
I think weatherbug might be causing weird issues. Ever since I updated a few days ago, when I reboot my g2x and my nexus, I'll get a little box stating it cannot update my location. Altough it does update my location, lol! My GPS will still turn on though!
Sent from my Nexus S using XDA Premium App
mobilehavoc said:
Do you still have Telenav installed? I removed it so not sure if maybe somehow it's related.
I have Shopkick installed, Weatherbug Elite, Beautiful Widgets which I all believe use network location services although none use GPS except Shopkick.
My guess is that the network location API has a bug and crashes so that's why GPS stops working because when it stops working, the GPS can still be turned off and on and apps report it's on but they don't get any response.
I don't use GPS often enough to know how long I've been having this problem. Apart from this, the slowness over time is the main thing I've noticed.
Click to expand...
Click to collapse
I have not rooted as I didn't want the restoration hassle if I decided not to stick with this phone so yes, I do still have Telenav installed. My Weatherbug (free version) does turn GPS on to follow me.
After last nights GPS failure to start, the phone gave me fits late morning/early afternoon. I had no bars with an "x" and yet had a data connection (without 2G or 4G shown) at very slow speeds. Rebooted several times and had other similar odd behaviors.
At this point, I am giving serious consideration to ditching the phone before my 20 day trial is up and holding out for the SGS2. My TW Bionix running Vibrant works flawlessly with the single exception of flaky GPS. The big problem with SGS2 is the 4.3" screen...I really don't want a phone bigger than this so perhaps the MT4G might be a better choice.
Decisions...decisions...
OK, now the re-boots are starting. My GPS once again failed to start tonight so I tried to toggle it and it wouldn't turn off/on. I also normally leave bluetooth on all the time and I tried turning it off as well and it wouldn't turn off. It finally did turn off and when trying to turn GPS and bluetooth back on the phone slowed WAY down then re-booted.

How many of us are getting reboots

I know theres a poll on issues etc and rebooting is mentioned, but I feel it was too early to poll and people could have voted and had a reboot after...
So question is..... has your phone rebooted? Or just fine?
Also if you could mention how long you had it that would be great....
I just want to know exactly who is having reboots and who hasn't..
Not once on its own.
Sent from my LG-P999 using XDA Premium App
None so far.
None so far.
Zero.
Sent from my LG-P999 using XDA App
LOTS of reboots
I have had about 20 in two weeks. I am CURRENTLY getting CONTINUOUS reboots.
It had the LG logo and thinking bar, underneath it said "System checking". Now it has rebooted non-stop (6 times so far as I'm typing).
New phone should arrive on my doorstep within the next hour or so... fingers crossed.
once that I know of. No idea why. It just rebooted while on my desk idle.
In the one week I had the phone (preroot), never. Even after rooting it, never.
Haven't had any issues with mine.
Had 3 reboots in 5 days on my old phone. Nothing yet on new one so far. It has been 3 days. I noticed my old phone was alot hotter than this one. Possibly a hardware issue after all.
Guys, try to turn off gps, I did that and I have 0 reboot and 0 shut down today, I had a lot of reboots and phone turning off by itself before that. I'll see what happens when I charge it tonight and I'll let u guys know.
Sent from my LG-P999 using XDA App
Theres got to be something thats causing it.
results don't look so good..
Hmmm prerooted I had maybe one and some freezing and lag..
rooted no reboots except running eaglesblood rom and experimental kernel with pauls lag apparentky too much going on there. .
If your phone is rebooting constantly don't even waste your time return it for a new unit. The att galaxy s had the same prob and everyone waited for a fix only to find out it was hardware related....if your in the 14 day window don't even waste your time and end up with a refurb
Sent from my LG-P999 using XDA App
I bought my g2x a day after launch. For a few days, I didn't experience any reboots. After that they starting happening but not too often. Eventually (by yesterday), it was happening more often. Somewhere in that time frame I did a factory reset to try to improve battery life.
I called tmobile support yesterday and they made do another factory reset and not install any apps. It has been 16 hours without a reboot but that doesn't prove anything, really. First, it doesn't necessarily happen every day. Second, without any non-default apps installed, it may not be taxing the device enough. Third, even if it is an app's fault, it may not be directly the apps fault. Am I supposed to run no apps if that turns out to be the problem?
They will be calling back at three and I'm going to try to push them for a replacement. I'm also having reception issues and the battery could certainly last longer.
None here, gps is not turned off
Sent from my LG-P999 using XDA Premium App
I am on my 5th G2X... with a build date of 4/3/2011 and I have not had a reboot as of yet with GPS turned on. This has also been the best phone out of all those 5, I have a week left and if I experience problems I will be taking it back. As somoene said dont waste your time your better off returning it then waiting for a fix.
Berat said:
I am on my 5th G2X... with a build date of 4/3/2011 and I have not had a reboot as of yet with GPS turned on. This has also been the best phone out of all those 5, I have a week left and if I experience problems I will be taking it back. As somoene said dont waste your time your better off returning it then waiting for a fix.
Click to expand...
Click to collapse
Any advice on what to tell them so they'll take it back? The tmobile phone tech wants me to prove that it isn't an app...
none so far got it on May 3rd..
oldbustedjorn said:
Any advice on what to tell them so they'll take it back? The tmobile phone tech wants me to prove that it isn't an app...
Click to expand...
Click to collapse
I just took it to the store, told them the problems I was having mentioned the reboots, screen bleed, and data connection issues. Told them I was within the 14days and that Customer Care told me to come to the store and try and get a working phone. I wouldnt talk about the reboots as it may not happen in store if you have screen bleed its easier that way cause you can prove that.
Did you buy it in store, online or over the phone?

If your phone has reboot issues please help out

For those of you who are experiencing the random reboot issue on the stock rom, would anyone be willing to do a factory reset without installing any apps and testing for a while to see if they still have the reboot?
I want to find out if this issue is a problem related to specific g2x's, or is triggered by some kind of software installed.
The reason why I want to test this out is because I have gone through 6 phones(waiting for 7th), and I can not recreate this problem on any of them running the same restored nandroid backup.
Also, for those of you who have gone through multiple g2x's, have you had phones with reboots and also ones without the issue
Since it seems LG is not recognizing this as a known issue, it most likely won't be fixed in the update they announced. Therefore its up tous to try find the cause of this issue whether it is device specific or due to certain apps installed.
Sent from my LG-P999 using XDA App
xdmds said:
For those of you who are experiencing the random reboot issue on the stock rom, would anyone be willing to do a factory reset without installing any apps and testing for a while to see if they still have the reboot?
I want to find out if this issue is a problem related to specific g2x's, or is triggered by some kind of software installed.
The reason why I want to test this out is because I have gone through 6 phones(waiting for 7th), and I can not recreate this problem on any of them running the same restored nandroid backup.
Also, for those of you who have gone through multiple g2x's, have you had phones with reboots and also ones without the issue
Since it seems LG is not recognizing this as a known issue, it most likely won't be fixed in the update they announced. Therefore its up tous to try find the cause of this issue whether it is device specific or due to certain apps installed.
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
6 phones? Did you ever once suspect the software?
Sent from my LG-P999 using XDA Premium App
I thougjt I clarified in my original post that none of mine had the reboot issue and I was not able to recreate it either.
Sent from my LG-P999 using XDA App
If it a software related issue, it couldn't be the ROM since some people have this issue on other roms. It could be the kernel but all g2x's come with the same kernel out of the box IIRC and only some people are having the issue.
EDIT: wow I'm really inaccurate typing in portrait mode
Sent from my LG-P999 using XDA App
I never had a reboot issue in Arizona and I just got back to Ohio today and i have randomly rebooted 4 times today and I had to do a battery pull this morning... crack that nut for me
I went through 2 G2x's.
First one stock, rooted, and CM7 - all ways would reboot.
Second one, stock, rooted and CM7, all ways would reboot, so I tried it stock and CM7 without any added on apps - same results both stock and CM7.
JWhipple said:
I went through 2 G2x's.
First one stock, rooted, and CM7 - all ways would reboot.
Second one, stock, rooted and CM7, all ways would reboot, so I tried it stock and CM7 without any added on apps - same results both stock and CM7.
Click to expand...
Click to collapse
It seems that people who are getting reboots, are getting reboots across multiple g2x's, while people who aren't getting reboots, don't have the issue across multiple g2x's. So there must be some kind of installed software related thing that is not playing nice and causing the phone to reboot itself. There isn't enough info in order to make a definite diagnosis to the source of the problem yet which is why I made this topic.
I feel that it's definitely software b/c I've been running the leak without any reboot issues. They still need to also fix the kernel too
Sent from my LG-P999 using XDA Premium App
philthyman21 said:
I feel that it's definitely software b/c I've been running the leak without any reboot issues. They still need to also fix the kernel too
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
what is confusing me is if it is software, why is it only affecting some people? the leak is running a different kernel so that could possibly be why you aren't getting reboots, but something must be triggering it that the people who have the issue have down/installed etc.
xdmds said:
what is confusing me is if it is software, why is it only affecting some people? the leak is running a different kernel so that could possibly be why you aren't getting reboots, but something must be triggering it that the people who have the issue have down/installed etc.
Click to expand...
Click to collapse
I don't think the LG kernel for the G2x has been released :-\ BUT I could be wrong
Sent from my LG-P999 using XDA Premium App
xdmds said:
It seems that people who are getting reboots, are getting reboots across multiple g2x's, while people who aren't getting reboots, don't have the issue across multiple g2x's. So there must be some kind of installed software related thing that is not playing nice and causing the phone to reboot itself. There isn't enough info in order to make a definite diagnosis to the source of the problem yet which is why I made this topic.
Click to expand...
Click to collapse
Orrrrr...perhaps it related to the network somehow? Strength of signal or need for the phone to switch between 4G/2G? Or perhaps trying to go to the ever elusive 3g (since I still haven't seen a report of someone actually seeing 3g in the notification bar). Maybe folks with reboots are in fringe areas and the phone oscillates between 4g and 2g and doesn't like it? Maybe those folks use their phones differently...leave BT on all the time and run apps that access GPS regularly. Or any other number of possibilities.
It's too easy to blame an app.
I know that one of the barcode scanning apps caused my phone to lock up, and sometimes reboot.
-bZj
bluemoon737 said:
Orrrrr...perhaps it related to the network somehow? Strength of signal or need for the phone to switch between 4G/2G? Or perhaps trying to go to the ever elusive 3g (since I still haven't seen a report of someone actually seeing 3g in the notification bar). Maybe folks with reboots are in fringe areas and the phone oscillates between 4g and 2g and doesn't like it? Maybe those folks use their phones differently...leave BT on all the time and run apps that access GPS regularly. Or any other number of possibilities.
It's too easy to blame an app.
Click to expand...
Click to collapse
Thats why I'm asking people to participate in this experiment. By eliminating variables one by one we can try to single out the cause.
EDIT: also, the 4g signal shows for both 4g and 3g. The only way u can tell which one you are on is by going to "about phone". UTMS is 3g then there hspa(+).
Sent from my LG-P999 using XDA App
xdmds said:
Thats why I'm asking people to participate in this experiment. By eliminating variables one by one we can try to single out the cause.
EDIT: also, the 4g signal shows for both 4g and 3g. The only way u can tell which one you are on is by going to "about phone". UTMS is 3g then there hspa(+).
Sent from my LG-P999 using XDA App
Click to expand...
Click to collapse
check your pms xdmds
let me know if u need anymore help with tmobile
Mine actually rebooted randomly very often. It didn't matter what rom I had (Stock, Eagle, CM7). I tried everything.... factory resets, removed apps, etc. It's just very random when it decides to reboot. Sometimes when I'm using google maps, sometimes when I'm trying to text, or when I'm playing with an app. It got so annoying that I had to return the phone.
I noticed that the times my G2x has rebooted was when it got hot. For example, if I charge it, talk and surf at the same time it will start getting hot and either freeze or reboot. Sometimes just charging it will freeze it.
I'm trying out a new battery and so far the phone seems to run cooler...its 25.2c right now and I've been playing with the phone for a while...with the stock battery I dont remember the temperature below 27c ever...sometimes with heavy use I would see it go as high as 43c...
it's only been one day with the new battery but I'll let you guys know how it behaves the next few days.
Sent from my LG-P999 using XDA App
Well android leaves apps open. There is no exit button on the apps that kills it. I religiously kill tasks and check to see what's running. Is there any type of reporting app that will tell you what was running at the time of the reboot like maemo/N900 has?
As far as I know, I have not had one reboot. Has not been a full week though. If it was rebooting in the night, I guess I wouldn't know it.
Hell, I haven't had any real probs. My Gps was way off, but I rebooted it outside and it's been dead on since.
I love my G2X.
I just got an exchanged phone due to reboot/shutdown issues. I did not install any 3rd party software, and i had a shutdown that required a battery pull while it was on the factory charger.
Not sure if I should keep exchanging until I get one that works or not...
mapin0518 said:
I just got an exchanged phone due to reboot/shutdown issues. I did not install any 3rd party software, and i had a shutdown that required a battery pull while it was on the factory charger.
Not sure if I should keep exchanging until I get one that works or not...
Click to expand...
Click to collapse
Did you have anything installed at all?
Sent from my LG-P999 using XDA App

[Q] Problem with Samsung phone performance

Been contemplating for a while whether to post this as it will come off as rather trollish. Had my Infuse for over a year now. When I first got it I noticed there were some "issues". I remained patient hoping or thinking maybe when GB was released it would improve. It did not. Later I needed to root this phone and came here, found a ROM that had all the AT&T junk stripped out. Phone worked better, but still had these issues.
I got to the point that I knew I would never again purchase either a Samsung phone or Android. Did not know what the culprit was. Just recently I had the chance to really take a look at an HTC EVO, and I realized that Samsung is the problem, not Android.
Number one issue is that this phone is sluggish, and sometimes unresponsive. I will touch whatever button and get that vibrating acknowledgement, but nothing happens. I will be in the app menu and wish to exist and the home button just does not respond.
Yesterday I missed a call because the bloody phone just did not respond, even though I touched the answer button. Other times I just can not make a call. I dial number, and the phone just sits there doing nothing. Eventually I just pull out the battery and restart the phone to make a simple bloody call. I had a HTC WinMo phone for years and never once experienced this. No matter how farked the OS could get with some app or whatever, the phone function always worked.
I do not run a lot of apps, and recently have experienced these issues with almost literally no apps installed. I will then add something like GO taskmanger just to confirm that the unresponsive behavior is not due to some app taking up memory/CPU etc..
Sorry for the long post, but I am at my wits end with this bloody phone. The fact that I miss calls when the **** phone is right in my hand is unacceptable. So before placing this phone in a box filled with C4 and shooting this to the moon, hoping that maybe a solution is out there.
p.s. I have 2 Infuse in use, both have the same issue.
What firmware are you running?
Is it the same firmware on both phones?
What is the launcher?
Have you tried a different modem?
Are you using a battery saver like juice defender?
Are you using an ad blocker?
Are you using a specific kernel? Oc? Uv?
Need for specific info
ssa2204 said:
Been contemplating for a while whether to post this as it will come off as rather trollish. Had my Infuse for over a year now. When I first got it I noticed there were some "issues". I remained patient hoping or thinking maybe when GB was released it would improve. It did not. Later I needed to root this phone and came here, found a ROM that had all the AT&T junk stripped out. Phone worked better, but still had these issues.
I got to the point that I knew I would never again purchase either a Samsung phone or Android. Did not know what the culprit was. Just recently I had the chance to really take a look at an HTC EVO, and I realized that Samsung is the problem, not Android.
Number one issue is that this phone is sluggish, and sometimes unresponsive. I will touch whatever button and get that vibrating acknowledgement, but nothing happens. I will be in the app menu and wish to exist and the home button just does not respond.
Yesterday I missed a call because the bloody phone just did not respond, even though I touched the answer button. Other times I just can not make a call. I dial number, and the phone just sits there doing nothing. Eventually I just pull out the battery and restart the phone to make a simple bloody call. I had a HTC WinMo phone for years and never once experienced this. No matter how farked the OS could get with some app or whatever, the phone function always worked.
I do not run a lot of apps, and recently have experienced these issues with almost literally no apps installed. I will then add something like GO taskmanger just to confirm that the unresponsive behavior is not due to some app taking up memory/CPU etc..
Sorry for the long post, but I am at my wits end with this bloody phone. The fact that I miss calls when the **** phone is right in my hand is unacceptable. So before placing this phone in a box filled with C4 and shooting this to the moon, hoping that maybe a solution is out there.
p.s. I have 2 Infuse in use, both have the same issue.
Click to expand...
Click to collapse
You know, for the rather lengthy post, you really have not explained any detail about your issue.. You have a generic 'I have an issue, the Infuse sucks' post and its not going to help anyone resolve your issue. I find it EXTREMELY hard to believe that you have 2 infuses having the SAME EXACT ISSUE. Yes, there will be times when you get a defective phone or it isnt working up to your standards, but to have 2 defective phones with the same defect? You need to play the lottery. Also, i suggest you send the phones back. It sounds like youve already made your mind up and have pretty much bashed the samsung infuse in that entire post. The same samsung infuse that myself, and plenty of other people live with day to day and have absolutely 0 complaints.
I will give you $20.00 a piece for them!!!!
ssa2204 said:
Been contemplating for a while whether to post this as it will come off as rather trollish. Had my Infuse for over a year now. When I first got it I noticed there were some "issues". I remained patient hoping or thinking maybe when GB was released it would improve. It did not. Later I needed to root this phone and came here, found a ROM that had all the AT&T junk stripped out. Phone worked better, but still had these issues.
I got to the point that I knew I would never again purchase either a Samsung phone or Android. Did not know what the culprit was. Just recently I had the chance to really take a look at an HTC EVO, and I realized that Samsung is the problem, not Android.
Number one issue is that this phone is sluggish, and sometimes unresponsive. I will touch whatever button and get that vibrating acknowledgement, but nothing happens. I will be in the app menu and wish to exist and the home button just does not respond.
Yesterday I missed a call because the bloody phone just did not respond, even though I touched the answer button. Other times I just can not make a call. I dial number, and the phone just sits there doing nothing. Eventually I just pull out the battery and restart the phone to make a simple bloody call. I had a HTC WinMo phone for years and never once experienced this. No matter how farked the OS could get with some app or whatever, the phone function always worked.
I do not run a lot of apps, and recently have experienced these issues with almost literally no apps installed. I will then add something like GO taskmanger just to confirm that the unresponsive behavior is not due to some app taking up memory/CPU etc..
Sorry for the long post, but I am at my wits end with this bloody phone. The fact that I miss calls when the **** phone is right in my hand is unacceptable. So before placing this phone in a box filled with C4 and shooting this to the moon, hoping that maybe a solution is out there.
p.s. I have 2 Infuse in use, both have the same issue.
Click to expand...
Click to collapse
Simple . Hack it and put cm7 on it if you really need speed. Maybe its your screen protecter. Wipe the screen off. Cm9 can be sluggish, for speed go to miui on gingerbread or cm7
Id be willing to buy one of the infuses
Trust me...sounds like you got two defective units...which like Scott, I find hard to believe...but hey its possible-idk when you got hem.but if it hasn't been a year then put them back to stock with gtgs unbrick and file a warranty claim with Samsung...the infuse is a great phone and I never had the problem you described...I do have a question though...did you get them both at the same time? Cause I don't see why you would get a second if your first was having problems
Anyways...if you wanna sell one hmu...I may buy one depending on the price and if I can get the money (I think I already may have one lined up for $170 just need to get the money)
Sent from my HTC PH39100 using xda app-developers app
Never really had any problems with samsungs beside the only issue I have ever had with ALL Samsung phones .. They have the worst RF signal/strength out of any company! I miss the days of my old Nokia RF ..
Sent from my SAMSUNG-SGH-I997 using xda app-developers app
Android Law #1: Costum ROMs are ALWAYS 10x better than stock.
Wow an i cant find one issue. Always great signal never inresponsive u sure u have an infuse
Sent from my SGH-I997 using xda premium
Prometh1216 said:
Wow an i cant find one issue. Always great signal never inresponsive u sure u have an infuse
Sent from my SGH-I997 using xda premium
Click to expand...
Click to collapse
Hehehe, what ROM u running?
Sent from my SAMSUNG-SGH-I997 using xda premium
qkster said:
What firmware are you running?
Click to expand...
Click to collapse
One is using the GB posted by jscott30 here, the other is the plain official Samsung GB via Kies. Mine is then UCLB3
qkster said:
Is it the same firmware on both phones?
Click to expand...
Click to collapse
No
qkster said:
What is the launcher?
Click to expand...
Click to collapse
Both stock
qkster said:
Have you tried a different modem?
Click to expand...
Click to collapse
No, thought never occurred to me that I should look at this as a solution.
qkster said:
Are you using a battery saver like juice defender?
Click to expand...
Click to collapse
Neither.
qkster said:
Are you using an ad blocker?
Click to expand...
Click to collapse
Nope
qkster said:
Are you using a specific kernel? Oc? Uv?
Click to expand...
Click to collapse
2.6.35.7-I997RUXK53-CL366622 for mine (GB rooted ROM) the other would be whatever came with the official Samsung GB release.
qkster said:
Need for specific info
Click to expand...
Click to collapse
Again this has been a recurring problem since purchase, and during this time I have had stock Froyo, rooted Froyo ROM, GB update, and for one now a the GB rooted ROM.
When the slow to unresponsiveness occurs there does not appear to be any specific cause. Prior to updating to the rooted GB I had used GO Taskmanager, and long before that some other app I long since forgot the name of. Point was that they had shown that neither CPU was excessive, or memory was used up. Both phones have data services disabled and are strictly Wifi only. There are no tasks or extra programs run in the background (though did install Connectbot today). I no longer use any Live wallpaper. After updating to the rooted GB I left the phone in that state (no software installed) for a week or so, and the problem still occured.
This occurs when calling or answering calls, but as previously posted occurs sometimes just opening the Applications menu as an example. So it is not a specific task or program that is slow or unresponsive. Earlier this evening I got a call, slide the bar across to answer and the screen just hung there for a few moments. This time it was at least not long enough that I missed the call. When the call was done I looked and there simply was nothing running on the phone. No apps, no web browser or mail, in fact I was not even connected to the wifi (I have data 3G/4G service disabled on the phone).
are you completely wiping before every flash youve done? have you tried a complete wipe and start from fresh?
ssa2204 said:
One is using the GB posted by jscott30 here, the other is the plain official Samsung GB via Kies. Mine is then UCLB3
No
Both stock
No, thought never occurred to me that I should look at this as a solution.
Neither.
Nope
2.6.35.7-I997RUXK53-CL366622 for mine (GB rooted ROM) the other would be whatever came with the official Samsung GB release.
Again this has been a recurring problem since purchase, and during this time I have had stock Froyo, rooted Froyo ROM, GB update, and for one now a the GB rooted ROM.
When the slow to unresponsiveness occurs there does not appear to be any specific cause. Prior to updating to the rooted GB I had used GO Taskmanager, and long before that some other app I long since forgot the name of. Point was that they had shown that neither CPU was excessive, or memory was used up. Both phones have data services disabled and are strictly Wifi only. There are no tasks or extra programs run in the background (though did install Connectbot today). I no longer use any Live wallpaper. After updating to the rooted GB I left the phone in that state (no software installed) for a week or so, and the problem still occured.
This occurs when calling or answering calls, but as previously posted occurs sometimes just opening the Applications menu as an example. So it is not a specific task or program that is slow or unresponsive. Earlier this evening I got a call, slide the bar across to answer and the screen just hung there for a few moments. This time it was at least not long enough that I missed the call. When the call was done I looked and there simply was nothing running on the phone. No apps, no web browser or mail, in fact I was not even connected to the wifi (I have data 3G/4G service disabled on the phone).
Click to expand...
Click to collapse
Task manager is NOT the best app to tell you what is running in the background.
Maps and other location apps may not be listed but will consume resourse that can be the cause of your lag.
The fact that stopping wallpaper or live wall paper off alleviate the condition may suggest that the phone is running at max capacity. Steps to reduce the load improves it. Live wp, facebook, maps, stock email and other device manager from stock att was one of the first @#$% I took out on any rom I run.
Having a large amount of apps installed can also cause this lag. The OS may only be able to handle so many.
Have a poor signal at the time of the call may also be an issue, especially if both of your phones have this issue occasionally but not consistently.
Lock screen can also be a factor. Some sleep setting may also cause the phone to wake up poorly. I get around this by turning off my lock screen. On the call settings, you can also change the answering options so that it will override others and make it easy to answer.
On any firmware - stock or modded, after you have the phone running for an extended period of time without a reboot, you may start to see some lags. This may be across all devices. You may need to reboot it occasionally or boot into recovery and wipe the cache.
These issues may or not go away once you have a device with more power or resources..ex: dual or quad core, 1gb or 2gb ram etc..my guess is when a device has more power, programmers will come up with more resourse intensive apps that may hinder the phone as well.
Lastly, pay attention to your battery meter. As the power dips below 30%, there are steps taken by the OS to conserve the battery. This may give you lags as well..possibly one of the reason why it seems random also.
If you wanted to test out the lag issue due to background apps, go to settings/account and sync. turn off background data. You will retain the (radio) phone and text but there will be no email/facebook, weather, widgets/market/amazon etc updates unless you manually update them. If this runs smoothly but lags when you turn it back on, you can start the process of narrowing down your culprit.
gl

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