Hi!
Stock Rom, no root. Build: A6003_22_190911
I'm not sure what the root cause is. For seemingly no reason, my device started rebooting randomly (once every few hours, sometimes minutes in between) when starting apps or interacting with them. To remedy the problem I wiped the cache partition, but the reboots are still as frequent and in addition, apps randomly close/crash.
The reboots seem to be soft reboots or sth, since I don't have to enter the SIM PIN again after they happen.
I'm not quite sure, but maybe it was the most recent update? I did it a few days ago. I waited quite some time before updating.
Can you help me find a solution to this issue?
Cheers,
reijin
Are you root? What rom you using? Are yoy using edxposed?
It's the stock Rom without any modifications. I'm not root.
I've been having the same issue as you since a couple days ago when I got the phone. I don't think it's the update itself, because I was having issues even setting up the phone before I even got to update it
Interesting. I think I will try to acquire a debug log, but as of now the crashes have become less and also less reproducible. It's kind of a mistery to me what's going on.
Well, it's been ok for a while, but I just had 3 reboots in 7 minutes. No idea how I can acquire a log if it's so inconsistent. Is there a last error log or sth that I can try to access?
Do you have the google assistant power button shortcut enabled?
I was experiencing this exact behavior until I disabled that option, and now I get multiple days without a crash/reboot.
Related
I've got an Idol 3 that has been randomly shutting down. No warning, no specific activity happening... it just shuts off.
I checked to see if there are any pending updates, no dice... it is up to date.
I was thinking to start deleting installed apps to see if it might be related to something that is running. If no help there, perhaps a factory restore.
Has anyone seen anything like this? Any suggestions?
If a factory reset doesn't solve it, it is probably defective and hopefully you can return it for a different one. If a factory reset fixes it. Only add your apps back one at a time to see if it was a particular app that was causing the issue. Let us know if there is an app that isn't playing well with the idol.
Factory reset is a really good way to pin it down to either software or hardware. Run it with just the stock apps for a day to see if it's solid.
Also, if you have a micro SD card in there, pop it out. If there's any issues with the card, or if that specific one just doesn't happen to get along with the phone..it can cause odd things to happen.
What were the results? My device is doing that too...
xycarp said:
I've got an Idol 3 that has been randomly shutting down. No warning, no specific activity happening... it just shuts off.
I checked to see if there are any pending updates, no dice... it is up to date.
I was thinking to start deleting installed apps to see if it might be related to something that is running. If no help there, perhaps a factory restore.
Has anyone seen anything like this? Any suggestions?
Click to expand...
Click to collapse
Check the temperature of your device as soon after a shutdown as possible.....turn off location reporting in location settings to cut down on gps use which I'm told can cause excessive heat if you find the temp is high (over 100F)
The phone was cold to the touch the last time it restarted which was a few minutes ago. Also I was running the system update and the phone got pretty hot and did not shutdown or restart.
Now that I think of it It wasn't having this restart problem till I ran the update... Maybe it got too hot and broke something...
It did get stuck on updating one of the app packages for a lot longer then the rest. Maybe the update didn't install properly?
I've been having the same problem since the most recent software update. It normally happens when I change the volume in my Opera browser.
Did a factory reset and it didn't fix the problem... Alcatel said to contact returns to get a new phone
I love the phone! I just wish this process hadn't came up. I hope they ship the new one fast, Alcatel has been communicating very fast.
I have the same problem. Only for about two times a week. Has somebody a solution?
Hi everyone, few days ago i got some problems with my phone.
When i am doing smth, for example chatting in whatsapp(it can be any app, even the menu) , the screen may freeze from 5 to 20 sec. After it, the device may become locked or not. Also, after it, device may reboot. Or just shutdown.
I already tried :
1 wipes (full via phone menu and recovery)
2 formatting flash via custom recovery
3 flashing 5.1 via odin
4 emergency restore via Smart Switch
But the problem is still here.
Is this a hardware problem, or should i try smth else?
Thanx for advice
I'm starting to wonder about hardware issues myself.
I'm getting the feeling that Samsung wound the processor too tight on these phones.
Once I get rooted again,I'm planning a proc' downclock to 2.3/2.4 Ghz.
I'm not totally sure,but if these proc's control the RAM directly,that might help with stabilty issues.
Just to confirm; you did a factory restore and also flashed the stock 5.1.1 for your model and region with Odin 3.10.7?
Sent from my SM-N915G using Tapatalk
yes, exactly. Not sure with odin version, but everything was fine.
Yesterday also tried River rom with Mickey Kernel. First few hours phone worked normally, but was a little bit slow (it is normal for this kernel). But then the problem returned, i got some (2 or 3 ) reboots and lots of freezes.
weird. I started gettig these issues a couple of weeks ago too. Did as you did, Odin, Smart Switch, TWRP. Nothing. On RiverRom it seems to be more stable than on the official Rom. Which is crazy. Searched through all the logs, only idea i got left is keeping in under android logcat on my computer until it crashes.
Also phone won't restart if I want to do that. Not from menu, not from TWRP. It will just not do it. It shuts down and no matter how much I press the power button.... nothing. Hve to take out the battery, wait 30 seconds, plug it back in, and it will start.
Any advices on what logs should be looking at would be much appreciated.
kalin12351 said:
weird. I started gettig these issues a couple of weeks ago too. Did as you did, Odin, Smart Switch, TWRP. Nothing. On RiverRom it seems to be more stable than on the official Rom. Which is crazy. Searched through all the logs, only idea i got left is keeping in under android logcat on my computer until it crashes.
Also phone won't restart if I want to do that. Not from menu, not from TWRP. It will just not do it. It shuts down and no matter how much I press the power button.... nothing. Hve to take out the battery, wait 30 seconds, plug it back in, and it will start.
Any advices on what logs should be looking at would be much appreciated.
Click to expand...
Click to collapse
I just tried to restart my, it booted normally.
Maybe its overheating or smth like this? It will be difficult to demonstrate this problem in service centre
honestly i don't think it's overheating. For me the behavior is a bit weirder, as said, as the phone won't restart, unless removing the battery and waiting for a minute or two before plugging it back in. Every. Single. Time. Not even rebooting from recovery.
I use now riverrom with the emotion kernel (they launched this year a new version of the kernel) and it seems to be better. Weirdly enough, the system gets slower when i turn on GPS (although i have next to nothing appls installed), and the apps that say they stopped responding are the boring ones. System UI, Google Play, etc. Also downloading the kernel auditor from the guys at emotion and enabling logcat seems to help too.
An error i seem to get constantly now is google play services error.
Bluetooth also seems to be an issue, i also have a android watch and it gets kinda weird behavior.
Hello,
I have a new AT&T H900 not rooted for past 5 months. It was working fine until the MM forced update. It started to shut down (apps stopped responding) some of my apps. I read that I needed to reboot fresh, so I did. Even directly after reboot, apps still kept shutting down (stock apps like Google, messaging, just to name a few) at different times, even before adding my old apps. I decided to reboot a 2nd time with the addition of clearing the cache every time ( I read somewhere that this should help). It seems that the apps seem stable, but now my device keeps rebooting at a moments notice (specifically when it is computing multi tasks). It has become very unstable. How can I fix this? Should I try a 3rd reboot? Thanks.
jzt116 said:
Hello,
I have a new AT&T H900 not rooted for past 5 months. It was working fine until the MM forced update. It started to shut down (apps stopped responding) some of my apps. I read that I needed to reboot fresh, so I did. Even directly after reboot, apps still kept shutting down (stock apps like Google, messaging, just to name a few) at different times, even before adding my old apps. I decided to reboot a 2nd time with the addition of clearing the cache every time ( I read somewhere that this should help). It seems that the apps seem stable, but now my device keeps rebooting at a moments notice (specifically when it is computing multi tasks). It has become very unstable. How can I fix this? Should I try a 3rd reboot? Thanks.
Click to expand...
Click to collapse
This is very odd. Usally apps closing like that mems theirs a compatibility issue. For now lets focus on your rebooting.
Try leaving your phone with the battery pulles for atleast 10 minutes. If that doeant solve your problem, see if it randomly reboots when you have it charging. My G3 did that if i ran more than one thig with it off the charger. And my case was a bad battery. So it may be your problem aswell
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.
Same problem after android 8.0 update
If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk
My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
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Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
wrong place sry
Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now
Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?
That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.
Got mine at release. November 16. Google won't replace it either. I have a one pixel brick
I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.
The phone has become basically unusable. It will crash, I restart, then it will crash again at random times--sometimes immediately, sometimes after 60 seconds, and (if I'm lucky) it'll last about 5 minutes or so.
I've had this problem intermittently for a few months (like, it'll crash constantly for a day, then be fine for weeks, then crash like this again). Yesterday I had to bring out my old ipad to use instead because the Zenfone was unusable. And it appears to still be crashing today.
Any ideas what's going on? Anything I can do besides a factory reset, which I'd really want to avoid if possible.
Did you do any heavy modifications like root, magisk, xposed? With crashing you mean that apps or system components crash with the typcial error message or do you mean that the phone shuts down and restarts.
You could try flashing the latest update if you didn't already do so recently or try booting to safe mode and if it's still behaving the same it's likely a hardware issue.
regenwurm16 said:
Did you do any heavy modifications like root, magisk, xposed? With crashing you mean that apps or system components crash with the typcial error message or do you mean that the phone shuts down and restarts.
You could try flashing the latest update if you didn't already do so recently or try booting to safe mode and if it's still behaving the same it's likely a hardware issue.
Click to expand...
Click to collapse
No major mods--I did install a SystemUI modifying app but the crashing problem started before that (and I've only used that to remove some menu bar icons).
The phone shuts down and restarts--sometimes it just shuts down. I've already flashed latest update. I'll try safe mode--thanks.