freezes and reboots (Note edge G) - Note Edge Q&A, Help & Troubleshooting

Hi everyone, few days ago i got some problems with my phone.
When i am doing smth, for example chatting in whatsapp(it can be any app, even the menu) , the screen may freeze from 5 to 20 sec. After it, the device may become locked or not. Also, after it, device may reboot. Or just shutdown.
I already tried :
1 wipes (full via phone menu and recovery)
2 formatting flash via custom recovery
3 flashing 5.1 via odin
4 emergency restore via Smart Switch
But the problem is still here.
Is this a hardware problem, or should i try smth else?
Thanx for advice

I'm starting to wonder about hardware issues myself.
I'm getting the feeling that Samsung wound the processor too tight on these phones.
Once I get rooted again,I'm planning a proc' downclock to 2.3/2.4 Ghz.
I'm not totally sure,but if these proc's control the RAM directly,that might help with stabilty issues.

Just to confirm; you did a factory restore and also flashed the stock 5.1.1 for your model and region with Odin 3.10.7?
Sent from my SM-N915G using Tapatalk

yes, exactly. Not sure with odin version, but everything was fine.
Yesterday also tried River rom with Mickey Kernel. First few hours phone worked normally, but was a little bit slow (it is normal for this kernel). But then the problem returned, i got some (2 or 3 ) reboots and lots of freezes.

weird. I started gettig these issues a couple of weeks ago too. Did as you did, Odin, Smart Switch, TWRP. Nothing. On RiverRom it seems to be more stable than on the official Rom. Which is crazy. Searched through all the logs, only idea i got left is keeping in under android logcat on my computer until it crashes.
Also phone won't restart if I want to do that. Not from menu, not from TWRP. It will just not do it. It shuts down and no matter how much I press the power button.... nothing. Hve to take out the battery, wait 30 seconds, plug it back in, and it will start.
Any advices on what logs should be looking at would be much appreciated.

kalin12351 said:
weird. I started gettig these issues a couple of weeks ago too. Did as you did, Odin, Smart Switch, TWRP. Nothing. On RiverRom it seems to be more stable than on the official Rom. Which is crazy. Searched through all the logs, only idea i got left is keeping in under android logcat on my computer until it crashes.
Also phone won't restart if I want to do that. Not from menu, not from TWRP. It will just not do it. It shuts down and no matter how much I press the power button.... nothing. Hve to take out the battery, wait 30 seconds, plug it back in, and it will start.
Any advices on what logs should be looking at would be much appreciated.
Click to expand...
Click to collapse
I just tried to restart my, it booted normally.
Maybe its overheating or smth like this? It will be difficult to demonstrate this problem in service centre

honestly i don't think it's overheating. For me the behavior is a bit weirder, as said, as the phone won't restart, unless removing the battery and waiting for a minute or two before plugging it back in. Every. Single. Time. Not even rebooting from recovery.
I use now riverrom with the emotion kernel (they launched this year a new version of the kernel) and it seems to be better. Weirdly enough, the system gets slower when i turn on GPS (although i have next to nothing appls installed), and the apps that say they stopped responding are the boring ones. System UI, Google Play, etc. Also downloading the kernel auditor from the guys at emotion and enabling logcat seems to help too.
An error i seem to get constantly now is google play services error.
Bluetooth also seems to be an issue, i also have a android watch and it gets kinda weird behavior.

Related

Random system crashes and slow bootup (multiple custom ROMs)

I seem to have really strange issues with this phone.
I've tried both C-Rom and Cyanogen and both of them have these same issues.
When I first turn on the phone, it will run, but everything will stutter around at about 1-2 fps for about 2 minutes. I can confirm that this happens even with no 3rd party apps installed.
Secondly, half the time when I go to grab the phone and just check notifications and so on, I'll unlock it and try to press something and it'll be frozen. I have to wait about 2 minutes before I can do anything else on it. The only thing I can do in this time is lock the screen, but not unlock it. I can tell it frozen at a low level because I have a system setting in C-Rom to play a sound when the battery dis/reconnected and that doesn't play while it's in this state. Has anyone else been experiencing this? I've already completely wiped the phone completely once using the return to stock guide and these issues have not been resolved.
Had the same problem with stock ROM or tried with GPE? Might be a hardware problem...
fckland said:
Had the same problem with stock ROM or tried with GPE? Might be a hardware problem...
Click to expand...
Click to collapse
Are you still having these issues or did you find a fix for them? I have the Boost Mobile one, but are you suggesting that I could/should put the GPE ROM on here?
Isn't this a memory usage ( ram ) problem that's been mentioned?
Sent from my XT1032 using xda app-developers app
The first part (FPS issue) happens to me, whe the phone boots, the FPS go down, bad, but the phone works ok, if i put the stopwatch app (CM11) time runs normally but the screen refreshes every half second or more.
Now, the second problem, about the phone freezing whan it wakes up, never happened to me, but i have to recognize that i had a few (2 or 3) reboots just when i waked up the phone and one time it just freezed with the screen off.

[Q] 5113 Locking up and Strange Behavior

My neighbor's 5113 is having some strange issues I hope I can get some insight on. I've worked with a lot of Samsung phones and am very familiar with flashing, Odin, etc but have not worked with a tablet before.
First, it has 4.2.2 on it. I tried the stock software update function and it says it's up to date. Is that true? Is 4.2.2 the latest official for this device?
Second, It's having lock up issues (see below) so I thought I would "Clear Cache" in stock recovery. It starts going through the process and then errors out. It just flashes ERROR and then goes back to the stock recovery screen. I've never seen that before. Any ideas?
Lastly and most importantly, it locks up regularly. It will lock up with the screen on (although it seems to take longer to lock up with the screen on with some motion.) When the screen goes off it will lock up quickly, normally within 5 minutes and it even locks up when charging up. The charging animation stops and you have to hold the power button for 10 seconds to get it to come back to life. It's very strange. It even seems to freeze when it's off. It won't just start by pushing the power button for a couple of seconds, you have to hold it for 10 seconds until the charging animation pops up and then push the power button for a couple of seconds.
I haven't reset to factory specs because she has a ton of info on the thing and I'm afraid if it errors out clearing cache, what might it do if I try a factory reset?
Thoughts?
Thanks for the help.
UPDATE: I did a factory reset via stock recovery and it did delete all the data. It still will not let me clear cache though. It still locks up whenever the screen goes dark. It will lock up in just a couple of minutes.
Very frustrating.
I would try flashing the stock firmware and see if that clears up the locking problem, after a day or so I would flash CM11 with gapps and take it from there.
After running stock rooted before flashing CM11 do a nandroid b/u just in case it acts up. CM11 IS SUPER stable, have run it on my P5113 for several years starting with cm10.
CM12 is still buggy don't trust it.
Pp.
PanchoPlanet said:
I would try flashing the stock firmware and see if that clears up the locking problem,
Click to expand...
Click to collapse
Thank you very much PanchoPlanet. I factory reset and reloaded stock firmware several times but it would still lock up as soon as it went to sleep. And I still could not wipe cache. Very strange. I went so far as to not set up any accounts and make sure it didn't download any software updates to make sure it wasn't some update that was causing issues.
It would still lock up even when it was off and just supposed to be charging the battery! So I really think it's memory is trashed.
But I would be more than open to listen to any other ideas.
Thanks.
Maybe there could be other issues that you are not aware of, like the tab having been dropped or liquid damage or even voodoo, who knows.
Sometimes people don't disclose all the details.
Pp.
PanchoPlanet said:
Maybe there could be other issues that you are not aware of, like the tab having been dropped or liquid damage or even voodoo, who knows.
Sometimes people don't disclose all the details.
Pp.
Click to expand...
Click to collapse
It looks to be in perfect shape. But in any event, if something like that happened then it's toast anyway.
Yeah, especially the voodoo. Lol.
Pp.

[Q] Many problems with new s6

So I bought the S6, new, never been opened, sealed etc, let it charge the proceeded to turn it on. Then comes the welcome bit and startup, this is where it went tits up. Apparently everything stopped responding, google maps stopped responding, voice commands stopped responding, etc. Thought nothing of it, skipped through everything, got into home screen and then "Touchwiz has stopped responding". So naturally I though oh dear. Oh, it also started restarting on it's own randomly as well, I tried booting in safe mode, disabling things, that didn't work, sometimes it would even get in a bootloop, loop 3 times and then start.
I tried updating it, didn't work, tried flashing it with "G920FXXU3QOLD_G920FH3G3QOJ1_G920FXXU3QOJB_HOME", problems still persist. It's currently on 5.1.1, it wont update in settings, just starts downloading more than 1.2gb's of downloads then says "Software update has stopped responding".
Tried samsungs live chat, was awful, they didn't present any useful information.
I'm wondering if it's just 5.1.1 being awful, because when I boot to the system recovery menu thing where it has the blue screen with android logo, then has yellow exclamation mark, that doesn't reboot on it's own at all. Never reboots in download mode either. Phone is not rooted, knox hasn't been tripped or anything, so I'm left clueless. What do I do? Bought this phone, what, 4 days ago ish. Came here yesterday. My question is, if I flash it with idk, a 6.0.1 update in odin or something, will that fix the problems?
Hi,
It seems to me that you have a defective device, you can either try reflashing the stock firmware and then factory resetting, I believe that it really is a software issue, but as it's brand new (as you stated), you can return it to the store and get another one.
There are quite a few guides to flashing stock firmware back, hope you can do it .
All the best,
~Lord
Sent from my SM-G920I using Tapatalk

Why does my Google Pixel randomly reboot?

Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.
Same problem after android 8.0 update
If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk
My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
Click to expand...
Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
wrong place sry
Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now
Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?
That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.
Got mine at release. November 16. Google won't replace it either. I have a one pixel brick
I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.

Question: System crashing and rebooting since today

Hi all.
Is there a known issue with the latest "standard application updates" that may cause the system crashing and rebooting?
I dont know if there is such a thing like "event log" in android to help tracing the error im getting since today.
First time was while I was playing Mortal Kombat X Mobile, game went unresponsive, screen black, charge led was flashing strangely and very short, almost unrecognizable. Now this could perfectly happen just on the homescreen.
Occurs once in a while, Id say almost every 1-2 hours.
Have the latest stock rom , patched, rooted and some minor debloating. Havent touched the system for weeks, everything was perfectly fine, this is the first day it is not.
So if anyone can give me a hint on how to find whats wrong , that would be great.
Guess I'm not the only one! I've been having the same exact problem since yesterday too!
onkelfeix said:
Hi all.
I dont know if there is such a thing like "event log" in android to help tracing the error im getting since today.
Click to expand...
Click to collapse
There is logcat. You're rooted, so it's fine. You can also pull logcat logs via adb. However these logs are cleared once the phone reboots.
I've been having heating issues,very fast battery drain and my camera went back to taking green pictures . It was beacause of updating magisk. I uninstalled it and reflashed the 14v and it is back to normal. I'd recommend seeing if that is the problem
pikeylfc said:
I've been having heating issues,very fast battery drain and my camera went back to taking green pictures . It was beacause of updating magisk. I uninstalled it and reflashed the 14v and it is back to normal. I'd recommend seeing if that is the problem
Click to expand...
Click to collapse
I still have 14.5 installed while it tells me 15.3 is the latest.
No overheating (at least nothing that could be felt on the outside) , camera works as it should.
Did a shutdown and restart, device didnt crash over night, now after its been used for 30minutes, it crashed while reading the news within chrome....
Maybe some kind of Spectre/Meltdown countermeasure patch which affects stability?
Really cant need that as I use my phone for 24/7 support
Just found out that I didn't have the latest build. Was on 47.1.A.5.51 probably.....
Now on 47.1.A.8.49 , still rooted , restored almost everything what has been installed before, so far it has been crash-free since 1-2 hours. If it doesn't crash within the next 24hours , i'll put the simcard back.

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