So I bought the S6, new, never been opened, sealed etc, let it charge the proceeded to turn it on. Then comes the welcome bit and startup, this is where it went tits up. Apparently everything stopped responding, google maps stopped responding, voice commands stopped responding, etc. Thought nothing of it, skipped through everything, got into home screen and then "Touchwiz has stopped responding". So naturally I though oh dear. Oh, it also started restarting on it's own randomly as well, I tried booting in safe mode, disabling things, that didn't work, sometimes it would even get in a bootloop, loop 3 times and then start.
I tried updating it, didn't work, tried flashing it with "G920FXXU3QOLD_G920FH3G3QOJ1_G920FXXU3QOJB_HOME", problems still persist. It's currently on 5.1.1, it wont update in settings, just starts downloading more than 1.2gb's of downloads then says "Software update has stopped responding".
Tried samsungs live chat, was awful, they didn't present any useful information.
I'm wondering if it's just 5.1.1 being awful, because when I boot to the system recovery menu thing where it has the blue screen with android logo, then has yellow exclamation mark, that doesn't reboot on it's own at all. Never reboots in download mode either. Phone is not rooted, knox hasn't been tripped or anything, so I'm left clueless. What do I do? Bought this phone, what, 4 days ago ish. Came here yesterday. My question is, if I flash it with idk, a 6.0.1 update in odin or something, will that fix the problems?
Hi,
It seems to me that you have a defective device, you can either try reflashing the stock firmware and then factory resetting, I believe that it really is a software issue, but as it's brand new (as you stated), you can return it to the store and get another one.
There are quite a few guides to flashing stock firmware back, hope you can do it .
All the best,
~Lord
Sent from my SM-G920I using Tapatalk
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Hi folks,
I am having problems with my S6 G920-F.
Whenever I open Google Maps, the phone starts to lag, freeze and eventually it needs to be rebooted by hard reset. Also the font just goes nuts and characters are gone missing ht*p://s12.postimg.org/m5c6mejwd/Screenshot_2015_11_20_21_25_52.png
I was running on Android 5.0.2, then recently upgraded to 5.1.1 but no improvements so far. Did a factory reset a couple of times, booted in safe mode, but the problem keeps on appearing.
Any ideas what else to try, or no choice and send it to customer service?
Thank you very much.
alabama999 said:
Hi folks,
I am having problems with my S6 G920-F.
Whenever I open Google Maps, the phone starts to lag, freeze and eventually it needs to be rebooted by hard reset. Also the font just goes nuts and characters are gone missing ht*p://s12.postimg.org/m5c6mejwd/Screenshot_2015_11_20_21_25_52.png
I was running on Android 5.0.2, then recently upgraded to 5.1.1 but no improvements so far. Did a factory reset a couple of times, booted in safe mode, but the problem keeps on appearing.
Any ideas what else to try, or no choice and send it to customer service?
Thank you very much.
Click to expand...
Click to collapse
Did you do a factory reset from Recovery Mode? If not, do so.
yes I did the factory reset from recovery mode, and the same error kept on appearing...
The same problem here
Hi everyone, few days ago i got some problems with my phone.
When i am doing smth, for example chatting in whatsapp(it can be any app, even the menu) , the screen may freeze from 5 to 20 sec. After it, the device may become locked or not. Also, after it, device may reboot. Or just shutdown.
I already tried :
1 wipes (full via phone menu and recovery)
2 formatting flash via custom recovery
3 flashing 5.1 via odin
4 emergency restore via Smart Switch
But the problem is still here.
Is this a hardware problem, or should i try smth else?
Thanx for advice
I'm starting to wonder about hardware issues myself.
I'm getting the feeling that Samsung wound the processor too tight on these phones.
Once I get rooted again,I'm planning a proc' downclock to 2.3/2.4 Ghz.
I'm not totally sure,but if these proc's control the RAM directly,that might help with stabilty issues.
Just to confirm; you did a factory restore and also flashed the stock 5.1.1 for your model and region with Odin 3.10.7?
Sent from my SM-N915G using Tapatalk
yes, exactly. Not sure with odin version, but everything was fine.
Yesterday also tried River rom with Mickey Kernel. First few hours phone worked normally, but was a little bit slow (it is normal for this kernel). But then the problem returned, i got some (2 or 3 ) reboots and lots of freezes.
weird. I started gettig these issues a couple of weeks ago too. Did as you did, Odin, Smart Switch, TWRP. Nothing. On RiverRom it seems to be more stable than on the official Rom. Which is crazy. Searched through all the logs, only idea i got left is keeping in under android logcat on my computer until it crashes.
Also phone won't restart if I want to do that. Not from menu, not from TWRP. It will just not do it. It shuts down and no matter how much I press the power button.... nothing. Hve to take out the battery, wait 30 seconds, plug it back in, and it will start.
Any advices on what logs should be looking at would be much appreciated.
kalin12351 said:
weird. I started gettig these issues a couple of weeks ago too. Did as you did, Odin, Smart Switch, TWRP. Nothing. On RiverRom it seems to be more stable than on the official Rom. Which is crazy. Searched through all the logs, only idea i got left is keeping in under android logcat on my computer until it crashes.
Also phone won't restart if I want to do that. Not from menu, not from TWRP. It will just not do it. It shuts down and no matter how much I press the power button.... nothing. Hve to take out the battery, wait 30 seconds, plug it back in, and it will start.
Any advices on what logs should be looking at would be much appreciated.
Click to expand...
Click to collapse
I just tried to restart my, it booted normally.
Maybe its overheating or smth like this? It will be difficult to demonstrate this problem in service centre
honestly i don't think it's overheating. For me the behavior is a bit weirder, as said, as the phone won't restart, unless removing the battery and waiting for a minute or two before plugging it back in. Every. Single. Time. Not even rebooting from recovery.
I use now riverrom with the emotion kernel (they launched this year a new version of the kernel) and it seems to be better. Weirdly enough, the system gets slower when i turn on GPS (although i have next to nothing appls installed), and the apps that say they stopped responding are the boring ones. System UI, Google Play, etc. Also downloading the kernel auditor from the guys at emotion and enabling logcat seems to help too.
An error i seem to get constantly now is google play services error.
Bluetooth also seems to be an issue, i also have a android watch and it gets kinda weird behavior.
On 5.1.1 with a S6 from Rogers in Canada, stock everything, unrooted
Recently phone has been freezing randomly then restarting on its own. Previously would happen just a couple times a week, but recently has been happening, more, today it happened 3 times in one hour.
Doesn't seem to be a specific app that causes this, the crashing also happened when I booted into safemode.
I have done a factory reset, reflashed the stock FW via Odin, and cleared the cache. None of this has helped. Anyone else experiencing this as well or know how to fix it?
I'm out of ideas and about to send it off to Samsung to get it fixed
same goes to me. coming from rooted rom. sometimes can't even go into recovery. it will crashed randomly. managed to install stock rom. but still got a lot of crash.
I find the samsung gear vr app causes lots of ****.
You can't even review it because it's not in the google store they just push it to the device.
Half the time the install reboots and screen is reset to 1028*768 ish. and about 32 colors. I have to reboot in disgust. Seems to put it back.
Sometimes I turn it on and It's a black screen with a small white x in the corner like an ad. But you can't hit the x or back out of the app or use the menu button to clear the app or use the home button to goto the home screen.
I know it's samsung/oculus **** because it says it out loud "plug in your samsung vr device......"
I've taken to clearing the dalvik and even the cache even though I have to reinstall all the apps.
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.
Same problem after android 8.0 update
If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk
My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
Click to expand...
Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
wrong place sry
Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now
Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?
That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.
Got mine at release. November 16. Google won't replace it either. I have a one pixel brick
I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.
Hi,
Hope you are well.
I had bought my Google Pixel about 2 months ago. It was completely new and working fine. I then upgraded it to Android P beta which ofcourse is buggy. After some time, I had random crashes and freezes on my phone so citing that I decided to move back to the stable update. Once I did that, the phone started behaving abnormally. I was unable to use it completely without anything installed or with the usual softwares. It would work fine in Safe Mode. It used to restart and then get stuck at Google Icon with a bar showing at the bottom of it. I then went back to beta where I had the exact issue but it then started working fine. However, yesterday on the beta version as well its speaker did not work. I restarted it and every app got stuck then it restarted on its own and got stuck like the stable version. But I rebooted forcefully and it worked fine. As I have it in warranty from a local vendor (now google in Pakistan), so I decided to reinstall the stable version as we now had June patch. As soon I installed the stable version, without anything installed the phone started restarting just like it used to. It gets stuck on google icon with a progress at the bottom and doesn't work until I use the power button to forcefully shut it down.
I want to unlock the bootloader and flash a previous build but I don't know whether I should do that or just send it back as I am not able to judge up until now whether that's the hardware or the software.
I will really appreciate some help as I have got multiple responses on google searches but these explain motherboard as culprit. :crying:
Update: The phone again is working absolutely fine in safe mode. I just tried that. However, I am unable to even touch it in the normal mode on stable version. I have already tried the rescue OTA.