hi i recently purchased this j3 from a friend and it worked fine all i had to do was have it unlocked to work with my carrier this is where everything went haywire . after several attempts i finally received the unlock code and then when i put my sim card in it said too many attempts and needed a puk number i called my carrier and got it and entered it and didnt work i thought maybe hard reseting the phone would reset the amount of times ur allowed to enter this number i was wrong. so after some frustration i hard reset the phone a few times and tried every option that can be done in that menu now my phone wont even connect to wifi at the beginning of set up because it needs to verify my identity thru google account which that info i dont have this has become a horrible cycle for me and would apreciate any help or advice with this issue if u could email me this might be better my email is [email protected]
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I really hope someone can help me with this, because I'm going crazy.
This will require a little history, so bear with me. A couple of weeks ago, I lost my Fuze. Last week, I bought a cheap (prepaid) AT&T GoPhone and called AT&T to have my number transferred to it. I used that phone successfully for several days, until this morning, when my lost phone showed up!
I was ecstatic, thinking that now I'd finally be able to sleep again p), but my excitement changed to disappointment after spending 30 or 40 minutes on the phone with AT&T, explaining my situation over and over to get them to understand what I needed, then following their instructions, and finding that my phone wouldn't work.
They informed me that my old SIM card had been disabled and was therefore useless, and suggested that I put the card from my GoPhone in my Fuze. I did so, but when I then turned the phone on, I got this message:
*****
Owner: Keith Russell
(xxx) xxx-xxxx
Enter your password and tap "Unlock". You can also enter an emergency phone number.
*****
My phone has been passworded in the past, but not recently, because I was trying to resolve some problems and was doing a lot of soft resets and didn't want to have to deal with the logon security. On the other hand, I'm pretty sure the message I was seeing was one I had never seen before. Nevertheless, I tried all the passwords I could think of that I had used on the phone in the past, but none of them worked. Every time, I got this message:
The password you typed is incorrect.
I called AT&T again, and this time spent over an hour on the phone with an AT&T rep and later, an HTC rep. We tried several default passwords, which also didn't work, and the HTC rep finally had me do a hard reset.
I installed my registered version of Sprite Backup 6.5 and restored my most recent good backup. The restore was successful and the application did a soft reset when it was done. Things seemed to be working fine and I spent a couple of hours cleaning up duplicate or large notes to free up memory. I also emptied the recycle bin in Resco Explorer. I then did a soft reset, thinking that might help with the cleanup.
Believe it or not, when the soft reset completed, I got the unlock prompt again!
So I'm stuck. I'm hesitant to do yet another hard reset and restore, because I expect that the same thing would happen again, eventually. I'm also not very excited about calling AT&T Support, because they didn't seem to know any more than I did about this problem.
I have no idea where this unlock prompt is coming from: whether it's hardware, firmware, OS, or application specific. I do have Pocket Secure installed and it's possible that that's what causing it; I just don't know.
Can anyone tell me what's causing this and how I can get around it?
Thanks very, very much for any suggestions you can provide.
u cant do a full restore with sprite as what ever it has that makes the prompt will come back, do custom dont add anything but your contacts and messages.
Hi I'm having a problem with Galaxy 5 i5500 i have entered a pattern [the one wich you use to see the home screen] and i forgot it. now i entered the pattern wrong too many times and my phone is locked and asks me to enter a google account. i havent set up a google account in my samsung so i can't access it. can anyone help me if they could tell me how to reset it or factory reset it? i have tried the secret codes and they don't work.
Why is it that 90% of the time, the first thing people do when they get a phone or tablet is put in a password (same with laptops and desktops). While I'm at it, why in the blue hell do people always hide the password on the unlock screen when making vids on youtube? YEAH
ANYWAY, google is your friend bro. You should be able to boot the phone in recovery mode (someone please correct me if I'm wrong on that because I'm not 100% on it) and do a factory reset. I'm not going to take the time to google it or search XDA on how to do it for you though. I learned how to walk because my parents refused to carry me around for the rest of my life....just sayin
Hi, a family member passed away a few months ago and I was given her phone by her sister to use if I wanted. She had the phone and charger, and thats it. I stay in the UK and the phone I use is on O2. The phone she had was the Experian L but she had her phone through a contract with virgin media.
When I initally put my sim card in and turned the phone on it said 'virgin media, this phone has been reported lost/stolen'. In order to unclock it from this security lock I needed her insurance company(through virgin) to provide me with a 4 digit pin to unlock the phone. This was very hard to get as the insurance people are different from virgin media, but after a while they agreed to give me the code if I sent a copy of her death certificate in. I did this and got the code thankfully. I was told that I wouldnt be able to use my o2 simc ard in the phone because the handset was locked on Virgin. I was told if I paid £15 I would receive the unlocking code through the post in a week or so.
I did this and got a letter through the door with the instruction on for to unlock the handset. Basically its a 16digit number that I enter and the phone become unlocked. However, after all this Ive just realised I think there is a phone lock on the phone i.e. a pin she must have set herself? I think this because when I power the phone up without a sim, all I can see is the date/time, with her name underneath, and also underneath that is a keypad. When you press any button on the keypad and hit enter it says wrong pin? That happens without a sim card so I presume it is a phone pin lock she had on her phone is that correct? If so, is there any way around this? Ideally I would like to keep whatever pictures etc are on the phone however I realise that might not be possible. Ive tried to download the sony suite however it wont allow me to use the suite because it tells me on the computer I must enter the pin on the phone to continue! bit of a nightmare to be honest.
Any help/suggestions with what I can do? Many thanks
I cant unlock through Pc Companion because Pc Companion needs the screen to be unlocked before it connects the device, and I cant do that.
factory reset
Hello, do a factory reset to the Phone, but you will loose all the information on it
I have a Galaxy s4. My 4 year old was playing with it yesterday and it is now locked. I had a swipe protection on it and he did it so many times that it went to 'enter a pin code". I have NO idea what the pin code is! So I spoke with Verizon and Samsung and they gave me different generic codes to use and none of which worked. So they told me to use google device manager. I was able to locate the phone. It rang when I hit ring. So they told me to lock it. I typed in a new password and confirmed it. My screen lit up with a lock screen. I entered the password and it said "entered unsuccessfully". I tried using a password with a cap...then we tried with just numbers...then we tried with just letters and no caps... nothing worked. and now the pin code screen is not coming up. Just the locked by device manager is.
We took the SIM card out and it still rang and we tried a new password and that didn't work.
I have no idea what I am missing. I don't want to have to reset because I will loose over half of my contacts and word docs and pics. (I don't use backup and I don't have an SD card)
Thank you for any help anyone can offer!!!!!!
Hi
Thanks for writing to us at XDA Assist. It sounds to me like you need a PUK code? Your carrier wasn't able to provide you with one?
No response in two days, thread closed.
*****FINAL UPDATE: THIS POST IS A WASTE OF TIME WANDERING AROUND SOLUTIONS FOR THE IMEI. THE REAL REASON IS THAT I WAS SCAMMED AND BOUGHT A STOLEN PHONE WITHOUT KNOWING, AND THE IMEI/IMEIs WERE CHANGED, so when I factory reset the phone, the IMEIs were gone. If you're in the same situation, see if you can return the phone. If not, the only thing you can do is sell it AS IT IS, because YOU WERE PROBABLY SCAMMED, LIKE ME, so please sell it declaring the state of the phone and the IMEIs.*******
****If you want to read the entire post, go ahead, but you'll waste all your time. You were scammed, it's a stolen phone, end of story.****
Guys I was really excited about this purchase, I tested network with the seller, on both SIMs, both worked great, 4G data, when I took it home I noticed the phone was BL unlocked with Magisk, which made me worry about any security issues or not being able to update. Relocked BL from download mode, flashed stock G970FXXSDFUI5 (I live and bought it here in Colombia), and I checked this was the same FW that it had while rooted with Magisk
Cleared data/cache, flashed successfully, warnings gone, but no network at all, this is what I have:
- Only emergency calls with any SIM in any slot, already tried different carriers
- Checked IMEI in national blacklist database imeicolombia.com, they're both clean
- When trying to make a call "not registered on network"
- When going into Mobile Networks - Select Network - Select Automatically is ON, if I try to turn off it instantly says "Error searching for networks" and the switch stays on, so no "Manual Search" button.
Already tried clearing data/cache of SIM Toolkit app, what am I missing? Thank you!
UPDATE: I went through all the process of unlocking BL again and rooting again with Magisk successfully following this tut
with updated Magisk, etc, but still no ntwk, will now try flashing other countries same/higher SW REV, will post any other update.
Additional steps: I tried putting 2G only or 3G only and reset APNs to see if "Select Automatically" switch was fixed but same story, it wont turn off and shows same "Error while searching for networks" msg right away
UPDATE 2: I wanted to share a video I found that shows the exact same error that I get in the "Mobile Networks" menu:
Altough I rly dont think it's the same situation, cause in that video, the phone has no signal at all, mine is able to pick full signal for emergency calls. I rly dont think my situation is that of hardware but some kind of software/activation/sim thing (It's not the SIM bc it works in any other phone)
Please someone help me, I've invested more than labor hours researching and trying to fix this, I fear I could damage the phone by flashing it so many times
Fixed by @hainguyenthao
DDDDDD
SamaelThuum said:
Fixed by @hainguyenthao
DDDDDD
Click to expand...
Click to collapse
How?!
PatnosD said:
How?!
Click to expand...
Click to collapse
A VERY VERY VERY complex process. It turns out the answer was a very simple one. They sold me a stolen phone with the IMEIs changed, so at the moment that I factory reset the phone, the "fake" IMEIs were cleared, leaving the phone with NULL IMEIs. In short, I got scammed, had to sell the phone declaring the situation, ofc for a quite discounted price due to the fact of it being a stolen phone.
ALERT 1: WHEN YOU'RE GONNA BUY A SAMSUNG PHONE, ASK THE SELLER IF IT CAN BE FACTORY RESET RIGHT IN FRONT OF HIM/HER BEFORE PAYING. IF THE SELLER SAYS YOU CAN'T, YOU CAN ALREADY GUESS WHAT'S GOING ON.
ALERT 2: NOW THEY CAN CRACK THE SAMSUNG PHONE IMEIS SO IF YOU FACTORY RESET, IT WOULD KEEP THE FAKE IMEIs, so the only thing you can do is go into this website:
IMEIpro - free Samsung IMEI checker
Check information about your Samsung cell phone - model, serial number, manufacture date. Verify Samsung carrier, age of the phone, purchase country, CSN number and other details.
imeipro.info
Enter the IMEI and the website will show you THE SERIAL NUMBER. COMPARE IT WITH THE ONE SHOWN IN THE PHONE. IF THEY DON'T MATCH, THE PHONE IMEI HAS BEEN CHANGED, LIKELY A STOLEN PHONE! DO NOT BUY IT!
This is the best guide I have for buying used samsung phones so far