Hi, a family member passed away a few months ago and I was given her phone by her sister to use if I wanted. She had the phone and charger, and thats it. I stay in the UK and the phone I use is on O2. The phone she had was the Experian L but she had her phone through a contract with virgin media.
When I initally put my sim card in and turned the phone on it said 'virgin media, this phone has been reported lost/stolen'. In order to unclock it from this security lock I needed her insurance company(through virgin) to provide me with a 4 digit pin to unlock the phone. This was very hard to get as the insurance people are different from virgin media, but after a while they agreed to give me the code if I sent a copy of her death certificate in. I did this and got the code thankfully. I was told that I wouldnt be able to use my o2 simc ard in the phone because the handset was locked on Virgin. I was told if I paid £15 I would receive the unlocking code through the post in a week or so.
I did this and got a letter through the door with the instruction on for to unlock the handset. Basically its a 16digit number that I enter and the phone become unlocked. However, after all this Ive just realised I think there is a phone lock on the phone i.e. a pin she must have set herself? I think this because when I power the phone up without a sim, all I can see is the date/time, with her name underneath, and also underneath that is a keypad. When you press any button on the keypad and hit enter it says wrong pin? That happens without a sim card so I presume it is a phone pin lock she had on her phone is that correct? If so, is there any way around this? Ideally I would like to keep whatever pictures etc are on the phone however I realise that might not be possible. Ive tried to download the sony suite however it wont allow me to use the suite because it tells me on the computer I must enter the pin on the phone to continue! bit of a nightmare to be honest.
Any help/suggestions with what I can do? Many thanks
I cant unlock through Pc Companion because Pc Companion needs the screen to be unlocked before it connects the device, and I cant do that.
factory reset
Hello, do a factory reset to the Phone, but you will loose all the information on it
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Hi there!
I just bought a SE Xperia x8. It was Locked to 3 uk.
I used a unlock online service to unlock it. Did everything right as it was in the unlocking manual. But in the end of the process the software Multi unlocking client frozed. The know the mobile doessn't recognize any sim card.
In the hiden menu the X on the network lock is not there anymore as it was unlocked.
And when I try to connect to a network the message I get is "Your sim card does not allow a connection to this network"
I rooted it changed roms and the problem persists
Can anyone help me?
The Online unlocking service wants me to by more credits and try again....
Have the same problem... any fix for this?
I just opened my own thread for exactly the same thing last night - did either of you have any luck getting this fixed?
Oh God, I remember MultiUnlocker from my Palm Pre days. What a horrid piece of software it is.
I'd recommend contacting their support division and outlining your problem. I was able to gain the necessary three credits to unlock my phone (stupid bloody thing took that many goes).
It may prove problematic that your phone is kinda 'in limbo' ie. showing unlocked but not. You should be able to input a code from the emergency dialler giving you access to the engineering menu, which will allow you to re-lock your phone, then the code should work.
I'll subscribe to the thread in case you need further advice!
Hi all,
I will be eternally grateful for your help but I am not holding much hope.
I got this new phone from my operator Three in the UK back in January this year.
All works ok except for the screen calibration which I did not get round to fix.
On Monday I decided to put a pin lock on my phone, as I haven't been using
the pin lock for a few years now. I chose the pin code, then I stupidly tried
"Lock Sim". Then the screen came up with sim locked, PUK needed.
I did not make even one attempt with the PUK code as I decided to phone
my operator for it. We went through the procedure, he gave me the PUK
code and we managed to unlock the sim card and then I remember the
pin code (as I always have) and inputted it and the phone is unpinned.
I need to mention that we did have one or two bad attempts where
I couldn't hear the technical guy too well and I did enter the wrong pin
once or twice, but less than the 3 attempts limit and we did have to
take the battery out 3-4 times due to this and also because
I kept putting the sim card the wrong way round being very careless.
The sim is unlocked but on the screen it is "no service" emergency
calls only, where if you choose the emergency option green button
it will give you a menu and * # . I can see some symbols on the top
such as wifi connected. If I call this mobile phone I can pick up
the call, the screen has the usual answer or reject phone symbol on.
But during and after the call pressing the home/back/menu button
on the phone (off the screen ) have no effect. I told the technical
guy about this. He suggested a new sim but if I put my old sim
in my other three pre-smartphones phones it works. However
this phone is tied to this sim card/phone number only as I try
my other sims on it and they do not work.
I have tried a few things:
the 7378423 thing with all the right *#, doesn't work. but 06 works to get IMEI
cannot enter fastboot mode holding down the volume up button and plugging
USB in, but can enter flash mode.
I do not want to lose data as I have some important data which I haven't
backup to my sin so I don't want to use PCC or SUS to install either
the current OS (I think it is ICE cream 4.04 ish) or the new jelly bean.
To complicate matters my phone is not USB debugged enabled so I
cannot use software to do a quick backup of my phone I tried
mobile me from wonderware(?) and its needs usb debugging.
PC companion doesn't have restore and backup anymore, or at least
not for xperia J as the Sony support guy told me, if it does it probably
needs debugging enabled.
Talked to Sony support, he said the only way is to use PCC to reinstall
software and I will lose data as expected. I asked him if Experia J
and the newer Xperia phones have disabled the 7378432 service
code and if there is a new one which he can tell me. He says there
are no new codes.
The phone is not totally now working, I managed to get into "safe mode".
I wonder if the phone actually is rooted or has bootloader unlocked I
read if that is the case it may explain why the 7378432 does not work
as it only works on sony stock rom. But then I came across other people
whose phones may not be bootloader unlocked and this code does not work.
I also came across people who cannot get into fastboot mode.
Maybe because my batch of xperia J, together with customisation by
my phone operator has disabled 7378432 and fastboot which I don't thin
so as Sony themselves mentioned the use of these two important
elements in their unofficial but be warned section on unlocking the
bootloader. I wonder when I took out the battery a few times when
I spoke to the technical guy my phone is locked due to security but
as I said before the PUK code was entered correctly first time round
if not second time round, so is the pin, We just took the battery out
and retried about 2 times as my sim was in the wrong way round.
Finally my apologies for the long post, the phone still has my wallpaper
on it and the error message I used to get from an app (telling me the
app is not working) when I turned on the phone. If the phone was
flashed/rooted then it was not done by me, it might have been done
by a previous owner and then returned to the operator within 14 days
and then my supposedly new phone is this rooted phone. Without
usb debugging enabled its hard to go into recovery mode via
usb link/flashrom/boot etc? But if we know which rom we can
try to go into recovery mode without a usb link by pressing a few buttons?
At the end if I have enough money which I don't sadly someone at sony
can probably take the phone out and do some high level fixing, as long
as the memory is still in tact which I hope it is. For some reason the
phone is locked in this emergency calls only mode. I have not made
any attempts to root it etc before Monday and no attempts to root it.
I just thought the 7378432 can "unlock" a phone lock like the much
discussed xperia Z - if the phone is on a pin/pattern lock etc.
My attempt to go into fastboot mode is to hope that by getting in
and getting out of it the phone will reverse back to normal. My situation
is mainly complicated by that I really want not to lose the data, sms
particularly when we try to unlock/unfreeze the phone.
Extremely sorry for the long post, if anyone can help I will be
most most grateful, bye for now.
Hey guys how's it going?
Story:
My little cousin borrowed her old HTC Desire S to a friend.
This said friend, might have changed the Google Account and activated a Lock screen-Pattern, although she claims "I didn't change anything".
She claims, her sister tried to access the Phone while she was in school but couldn't, because of the Pattern Lock, so it locked up.
My little Cousin had a similar problem before (she knew her pattern but somehow it didn't recognize it and locked it. I unlocked it with the Android Device manager, since it didn't work with her Google Account).
She hasn't put a new Lock screen-Security Pattern/PIN/Password since then.
What I did so far:
tried putting in the Google Account Information of my Cousin
tried it with the Android Device Manager, but it couldn't even find the phone
tried entering the Recovery to perform a factory reset, but it just boots up normally
tried gaining information on How-to re-flash stock firmware but all I've found, required you to get into "HBoot" for relevant Information (which I can't access somehow)
So, is there anything I can try to regain access to the Phone, I don't already have?
It would most likely be a back-up phone, so, if it's lost, it's nothing too bad but, I mean, it cost quite some back in the day...So yeah, would be cool if you guys have a solution!
Thank you in advance for reading this post and thinking about/providing a solution!
MstrBubbles
EDIT: I forgot to mention, that my PC doesn't even recognise the Phone properly. It finds a removable Drive but it says "Put in a storage Device in the removable drive(H)" and if I want to save disconnect the device, there is only ". . ." listed and it doesn't do anything. I assume it is in "Charge-Only mode" or something.
Oh and it's connected to my Wi-Fi but it wont install apps (through Play Store in my PC Browser), since I tried one of those "remove Lock-screen" apps.
Pull the battery out for 15 seconds then put back in then press and hold volume down + power button. That should get u into bootloader and there u can try factory reset or if all fails try a ruu.
Hello guys, I'll begin by saying that I'm not english so if i make mistakes u have to forgive me. Yesterday, a friend of mine came to me by saying that he "found" a phone, which actually is a Huawei Mate 9 MHA-L29.
Now, he told me that he tried to return the phone to the police but it didn't have any SIM card in it and they just told him to keep it because they couldn't do anything. I was actually searching a good and cheap phone to buy and he told me that he can sell it to me at a nice price if i manage to unlock it, now the problems start. So when i turn it on, it hasn't any wallpaper and it wants the unlock Pin, which obviously is unknown.
Something like this happened to me a month ago with a P8 Lite which i factory resetted even if it had a pin and everything went fine.
With this phone tho, if i go to eRecovery (both buttons and start button) and press "Download lastest version and recovery" it makes me choose a wifi and then gives me "getting package info failed".
If i try Vol Down and start button, it takes me to the EMUI update i guess (I'm kinda new to these things so please understand my ignorance.) and tells me "System install failed".
Also tried to link it via USB to my PC and tried Recovery from HiSuite but i guess since the device is in "only charge" and i don't have the pin to change that, it doesn't work either.
Do you guys think is it possible to unlock it someway? I would really appreciate your help.
It could be the original owner who had lost the phone had contacted Huawei and had them disable phone, (making it useless).
debugging seems to be not enabled
password isn’t known
pin isn’t known
factory reset without removing pin/password before will not be successful!!!
as i know, this phone is fully useless for you.
BTW: bad for you, but good for all the people which have lost her phone.
If you would have the original box and bill, the HUAWEI service center can help.
Without this, you will get no help!
and at last...
How often do you think, people have "lost" her phone without sim card installed into it? Not often i think!!!
If it has the original software and recovery on it, chances are that FRP lock is still enabled so unfortunately, it's worth nothing. Maybe you guys can post it on some public ad sites and the owner will be found and give a reward.
So basically I have a Stock Sony Xperia Z3 Docomo variant (if I recall correctly it was D6653) that I used all the way from 2017, until I had to let it rest in 2020 because the screen was broken (although at that time before the screen went completely messed up, I managed to enable USB debugging in order to mirror the screen on my laptop with scrcpy so I can use it). It's just laying down on my desk cabinet for two years. Until finally I got a chance to replace the screen, the battery and the back cover earlier this weekend. Problem is, I already forgot the pattern to unlock it. Not even my brother (who used it sometimes to game back then) remember the pattern. Worse part is some of the SIM card, even when it does have data plan (I just simply put the SIM from my other phone), the phone is just going to show as full bar Roaming (R) and no internet at all so this phone completely have no network (although I do also have suspicion that data connection is probably disabled), and obviously that means I can't use google account to unlock it
Wanted to use TWRP or Aroma File Manager to delete the pattern lock file, but then I realized I have to flash this thing, and even if I do now understand how to install TWRP on my Z3 model because I already read various tutorial on this forum since Saturday, the problem is that OEM unlock isn't even enabled simply because at the time it was still a bit functional, I don't see it as something I need as I don't root any phone that I use. And as additional note, as time goes on obviously all of the laptop at home had gone many clean reinstall, which means no ADB key backup, and I can't authorize because pattern lock
Is there hope left, or this phone is completely locked?
(TLDR: Phone locked because I forgot lock pattern, no Internet, data stuck at R, no connection so I can't recover with google account, USB Debugging on but not OEM unlock)